Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

Mount Kinabalu National Park, Kinabalu Park, 88100, Kundasang, Kinabalu National Park, Malaysia, 88100
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Twin - Shared Bathroom - Bed Sutera Sanctuary Lodges at Kinabalu Park
Twin - Shared Bathroom - Bed
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    Exterior view Sutera Sanctuary Lodges at Kinabalu Park
    Exterior view Sutera Sanctuary Lodges at Kinabalu Park
    Summit Lodge - Separate living room Sutera Sanctuary Lodges at Kinabalu Park
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    Guest reviews

    8.1
    Excellent
    /10
    (834 reviews)See what guests said
    8.4
    Excellent

    "The moment we opened our door, the majestic Mount Kinabalu w..."

    Hocks

    -

    January 6, 2019

    8.4
    Excellent service
    Recommended by 94% of guests

    Property highlights

    • Airport transfer

    • Daily housekeeping

    • Garden

    • Hiking

    This property is in high demand!Last booked 8 hours ago | 8 travelers are looking at this property right now
    Excellent
    Location
    8.8
    See map
    Excellent location
    Value for money7.8
    Distance to city center90 km
    Location rating8.8
    Select your room
    8.1
    Excellent
    Room comfort & quality
    Summit Lodge
    Summit Lodge
    ...
    • Room size: 84 m²/904 ft²
    • Mountain view
    • 2 single beds and 1 king be...
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    Kinabalu Lodge
    Kinabalu Lodge
    ...
    • Room size: 93 m²/1001 ft²
    • Balcony/terrace
    • 1 king bed & 1 queen bed & ...
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    Nepenthes Villa
    Nepenthes Villa
    ...
    • Garden view
    • 1 king bed or 2 single beds
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    Twin - Shared Bathroom
    Twin - Shared Bathroom
    ...
    • Room size: 10 m²/108 ft²
    • Nature view
    • 2 single beds
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    Nepenthes Suite
    Nepenthes Suite
    ...
    • Garden view
    • 1 king bed or 2 single beds
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    Peak Lodge
    Peak Lodge
    ...
    • Mountain view
    • Balcony/terrace
    • 1 king bed & 2 single beds
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    Liwagu Suite
    Liwagu Suite
    ...
    • Room size: 229 m²/2465 ft²
    • Nature view
    • 1 king bed
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    Hill Lodge
    Hill Lodge
    ...
    • Room size: 27 m²/291 ft²
    • Nature view
    • 1 king bed or 2 single beds
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    Garden Lodge
    Garden Lodge
    ...
    • Room size: 128 m²/1378 ft²
    • Mountain view
    • 1 king bed & 2 single beds
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    Kinabalu Lodge (Three-Bedrooms)
    Kinabalu Lodge (Three-Bedrooms)
    ...
    • Room size: 208 m²/2239 ft²
    • Balcony/terrace
    • 1 super king bed & 1 king b...
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    What people love about the property

    • 6.0
      Review score

      "Good for relax."

      Yin L.

      |

      December 22, 2017

    • 8.4
      Excellent

      "Warm welcome and help when needed"

      Hoi V.

      |

      April 16, 2017

    • 10.0
      Exceptional

      "Would really love to visit and stay there again someday."

      Joy

      |

      January 9, 2019

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    More about Sutera Sanctuary Lodges at Kinabalu Park

    More about Sutera Sanctuary Lodges at Kinabalu Park

    10.0
    Exceptional

    "Friendly customer service."

    Joy

    |

    January 9, 2019

    An overview

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    What they offer

    10.0
    Exceptional

    "Room is spacious and clean."

    CHEE L.

    |

    December 31, 2018

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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (834)Booking.com Reviews (99)
    8.1
    /
    10
    Cleanliness8.2
    Facilities7.5
    Location8.8
    Room comfort and quality8.1
    Service8.4
    Value for money7.8
    Provided by verified guests of Agoda
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    Showing 524 verified guest comments
    12345
    9.2
    Exceptional
    Dr from Malaysia
    Couple
    Hill Lodge
    Stayed 1 night in March 2019
    Almost complete ”
    Wonderful location definitely, very warm treatment at reception and made perfect with the receiving staff at Liwagu suite (credits to Miss Shanty who made us feel real special). Was delighted for the upgrade. Room was wonderful, sparkling clean, and the room heater was perfect! If there is any room for improvement it should be with the Liwagu restaurant. Staff are not really friendly, was asked to pay the bill, while eating at 9.30pm. Why has the cashier has to be closed at 9.30pm while the customer is eating? And the satay served came only in 9 sticks (supposed to be 10 or a dozen i suppose) and it looked as if it was cooked before and just reheated as the meat was hard and one stick looked red in contrary to others which looked brown. Other than that, it's a perfect place which I would really love to go for the third time. Please do rebrief the restaurant staff as that is the only aspect there is to complain about this place, and the food quality as well.
    Reviewed March 04, 2019
    8.0
    Excellent
    Noorul from Brunei Darussalam
    Family with young children
    Peak Lodge
    Stayed 1 night in December 2018
    Good stay”
    It was good stay. Although we only spent the night there. It had a great view (in the morning). However, the front door needs more security measures. Didn't feel it was enough. It just had a normal lock and no curtains. I felt if someone were to push the door open, they could easily enter the place.
    Reviewed March 03, 2019
    9.6
    Exceptional
    Hendry from Malaysia
    Group
    Twin - Shared Bathroom
    Stayed 3 nights in January 2019
    Nice place, horrible access”
    The stairs leading to Rock Hostel is absolutely horrible. It is slanting and is so dangerous especially for older people. Really hated that part. The men's bathroom also frequently collected water in puddles in the main area. Staff were great. Food inside the park extremely expensive so eat outside for dinner. The small cafe in the souvenir shop near the mountain also has food at reasonable prices but they close early. Good for lunch.
    Reviewed February 07, 2019
    9.2
    Exceptional
    Muhammad from Malaysia
    Couple
    Hill Lodge
    Stayed 2 nights in January 2019
    4 star!! =)”
    Recommended to anyone want to find place to stay at kundasang especially photographer & nature lover!! Pro: 1. Staff is honest, caring, humble & friendly!!! 5 star!! Our PIC staff is Shanty.. she is magnificient!! 2. View is stunning!! At Hill lodge, in front of you is mount kinabalu! So awesome 3. The location. restaurant, doby, desa farm is near.. Cons (need improvement) 1. Road condition is danger.. need to improve.. 2. Backup generator.. suggestion if blackout occur..
    Reviewed February 05, 2019
    9.2
    Exceptional
    ADLAN from Malaysia
    Family with young children
    Peak Lodge
    Stayed 2 nights in January 2019
    Excellent and Memorable Stay”
    We had a pleasant 3 days 2 nights at the Peak Lodge. Breakfast while facing Mount Kinabalu getting the sunrise will be an unforgettable sweet memory for us. Staff service was excellent and the lodge was superb as well. Definitely will come back again later.
    Reviewed January 25, 2019
    8.0
    Excellent
    ARMAN from Malaysia
    Family with young children
    Hill Lodge
    Stayed 1 night in January 2019
    Great Loacation”
    Pro; This is very good accomodation in Kinabalu Park. Remember to pay RM3 per person before check in. The food is excellent. Very cold , escape from hot and humid normal Malaysia weather. Hill lodge just a 10 min drive to Timpohon Gate (Start/Finish) Kinabalu Mount climb. Cons: The sad thing was, when there is no water supply at my Hill lodge 20.1.19 in the morning before I checking out. Already call the receptionist 4 times, they said will send the maintenance guy. but sadly, until im checking out, the person still not come. Other than that, this place is superb place for people want to watch a great scenery of Kinabalu mountain.
    Reviewed January 24, 2019
    8.4
    Excellent
    NOR from Malaysia
    Family with young children
    Hill Lodge
    Stayed 1 night in December 2018
    family with a 9yo & 11yo”
    stayed at hill lodge early December 2018. PROs: excellent location as it is within the kinabalu park entrance. comfortable bed. clean. spacious so you can pump-up your own queen sized inflatable mattress for the kids. pictures in web did not do the place justice. its better looking live. basic hotel necessities provided.lots of things to do within the park entrance even if not going up the mountain. nice and cold especially at night. However not as cold as we wished. night-under 20 celcius. heater provided. daytime gets warmer by the hour. wake-up early to enjoy the cool breeze. CONs: u'll still have to pay for park entrance on top of your hotel stay (but cheap: RM3/adult, RM1/child-valid for 3 days for both kinabalu park entrance and poring hot spring Ranau-so keep your tickets!). any extra of anything will be charged eventho the lodge is already quite pricey. room telephone line poor so communication wth hotel must be via ur handphone. old water heating system, dated bath-tolerable
    Reviewed December 11, 2018
    7.2
    Very good
    fong from Malaysia
    Family with teens
    Hill Lodge
    Stayed 1 night in February 2019
    Could and should be better”
    Pro The enviroment. The ambience at the luwagu lounges. The staff. Cons Should not let commercial or any Vehicles into the park esp.those that emit black smoke Stayed in the hill accomadation...it has a smell...
    Reviewed February 13, 2019
    10.0
    Exceptional
    Lathaa from Malaysia
    Couple
    Hill Lodge
    Stayed 2 nights in February 2019
    Kinabalu lodge was amazing ! ”
    Worth the money paid. Beautiful sceneries, super clean room. Highly recommend for families to stay here!
    Reviewed February 24, 2019
    8.4
    Excellent
    Jo from Malaysia
    Group
    Twin - Shared Bathroom
    Stayed 2 nights in October 2018
    Don't stay in Rock Hostel if you have physical disability or elderly”
    If you have members with physical disability or elderly people in your group, do not choose to stay in Rock Hostel because going down a whole bunch of steep stairs is the only way in. Once in, there are only toilets and bathrooms on the upper floor so it's not very user-friendly for the people mentioned above.
    Reviewed November 05, 2018
    8.8
    Excellent
    Piz from Malaysia
    Family with young children
    Liwagu Suite
    Stayed 1 night in February 2019
    Old but clean and cosy enough, nice food ”
    Pleasant stay, will come back again for sure. The food are very nice, can tell the chef and staffs prepared it sincerely
    Reviewed February 12, 2019
    10.0
    Exceptional
    Sanisah from Malaysia
    Family with young children
    Peak Lodge
    Stayed 1 night in January 2019
    The perfect, great and lovely place to stay at Kundasang”
    We enjoyed the majestic view of Mount Kinabalu just in front of our room (Room3). Fire place and heater very helpful during cold weather. The cleanliness is beyond our expectation. All staffs are friendly & helpful.
    Reviewed January 30, 2019
    7.2
    Very good
    Thien from Malaysia
    Group
    Twin - Shared Bathroom
    Stayed 1 night in November 2018
    located inside kinabalu park”
    basic facilities, no restaurant in the building, sharing bathroom. luckily it was clean. no heater in the room but it's ok. looks worn out like haunted classroom from the outlook but the inside is actually ok. the sharing area is decent. friendly staffs however, not well trained (those in the cafe - within 3 min walking distance from our stay)
    Reviewed January 09, 2019
    9.2
    Exceptional
    Ming from Singapore
    Family with young children
    Hill Lodge
    Stayed 1 night in December 2018
    Always love it”
    We love to stay in Kinabalu park. The booking I made was really good deal for 5 units. Been there for so many times and this was our 1st time having breakfast at Liwagu restaurant with ala cart breakfast choices. Services are good but we prefer the old cafe that located at the main entrance. We got 5 units and one of the toilet has leaking problem. It was Room 3. I stayed at Room 1 with queen size bed this time and it was perfect and I would request that room next time if I happen to be there again.
    Reviewed December 27, 2018
    8.8
    Excellent
    Neil from United Kingdom
    Family with young children
    Liwagu Suite
    Stayed 2 nights in August 2018
    A great place for photos, food not fantastic but you are well inland and away from everything. ”
    Great for photography a good walk and fresh air, I loved it here but you are away from the luxurious hotels of K,K. We was in great accommodation but with no view of mountains due to the trees. The bugs are large so keep veranda door closed.
    Reviewed August 23, 2018
    9.2
    Exceptional
    Jia from Malaysia
    Group
    Peak Lodge
    Stayed 1 night in July 2018
    I love here so much!”
    I love how friendly and helpful your staffs were (*´꒳`*) The peak lodge was well maintained and had everything we needed during our stay, thank you for your warm welcome and introduction, I hope you can keep it up! My friends from Taiwan were totally captivated by the magestic view of Mt Kinabalu! I still miss the chilly weather over there alot (=´∀`) My only complaint is it’s a little pricey haha but i guess that can’t be helped xD I would totally come here again with my friends! I’d like to try staying in different lodges/chalets next time! I’ll stay tune to special deals (๑・̑◡・̑๑)
    Reviewed July 09, 2018
    10.0
    Exceptional
    Rozlenny from Brunei Darussalam
    Family with young children
    Liwagu Suite
    Stayed 1 night in December 2017
    Excellent Place to wind down”
    It was a great place to stay, love the place a lot. Our room was in the same building as the restaurant hence we don't have to go out for dinner..My family really enjoy the stay. Its clean and its really spacious... I'm hoping to come back again...
    Reviewed May 29, 2018
    7.6
    Very good
    Gary from Malaysia
    Family with teens
    Summit Lodge
    Stayed 3 nights in February 2019
    More good than average”
    Two staff especially which we like to commend, Eudora and Wanie. Absolutely helpful. Totally punctual on their appointments. Certainly made our stay that much more enjoyable.
    Reviewed February 20, 2019
    9.2
    Exceptional
    Carol from Malaysia
    Group
    Twin - Shared Bathroom
    Stayed 1 night in November 2018
    Facilities & amenities need improving”
    The stairs from the road to the Rock Twin building need urgent & immediate upgrading. Due to corrosion the stairs were slanting sideways that it was dangerous to walk on a wet day or night. The light on that stairs was not working that night when we checked in, so it was really really dangerous to use those stairs as it was dark, wet and slippery. Another improvement required is to put some curtains on the glass panel above the doors of each room of the Rock Twin building so that the guests can sleep at night without the bright lights glaringly bright into the roo
    Reviewed November 21, 2018
    6.4
    Good
    NAVELLY from Malaysia
    Family with teens
    Peak Lodge
    Stayed 1 night in November 2018
    Not very convinience”
    Lodges was too far away from reception, the TV remote control no battery and you feel bad to call housekeeping to come because of raining night. Car park space is weird. Door on the walkway keep on slamming because of windy day & night (unable to lock) But we had a fun day, great nature side to spend time with children, temporary stay away from electronic and wifi world.
    Reviewed November 12, 2018
    12345
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    Sutera Sanctuary Lodges at Kinabalu Park
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