Sutera Sanctuary Lodges at Poring Hot Springs

Sutera Sanctuary Lodges at Poring Hot Springs

Lohanbongkut, Poring Hot Spring Village, A4 Road, Ranau, Ranau, Malaysia, 89308
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Kelicap Twin Room Sutera Sanctuary Lodges at Poring Hot Springs
Kelicap Twin Room
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    Interior view Sutera Sanctuary Lodges at Poring Hot Springs
    Interior view Sutera Sanctuary Lodges at Poring Hot Springs
    Exterior view Sutera Sanctuary Lodges at Poring Hot Springs
    Jungle Lodge (1-Bedroom stay for 2 persons) Sutera Sanctuary Lodges at Poring Hot Springs
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     Sutera Sanctuary Lodges at Poring Hot Springs

    Guest reviews

    8.5
    Excellent
    /10
    (592 reviews)See what guests said
    10.0
    Exceptional

    "AMAZING and the staff in the reception and restaurant were a..."

    Simon

    -

    January 5, 2019

    9.0
    Exceptional service
    Recommended by 96% of guests

    Property highlights

    • Airport transfer

    • Hot tub

    • Hot spring bath

    • Air conditioning

    This property is in high demand!Last booked 8 hours ago
    Excellent
    Location
    8.3
    See map
    Excellent location
    Value for money8.4
    Location rating8.3
    Select your room
    8.5
    Excellent
    Room comfort & quality
    Palm Villa
    Palm Villa
    ...
    • Nature view
    • Balcony/terrace
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    River Lodge (2-Bedroom stay for 4 persons)
    River Lodge (2-Bedroom stay for 4 persons)
    ...
    • Nature view
    • Balcony/terrace
    • 2 single beds & 1 king bed
    Enter dates to see prices
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Jungle Lodge (1-Bedroom stay for 2 persons)
    ...
    • Nature view
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Kelicap Twin Room
    Kelicap Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Nature view
    • 2 single beds
    Enter dates to see prices
    River Lodge Two-Bedroom Suite
    River Lodge Two-Bedroom Suite
    ...
    • Room size: 57 m²/614 ft²
    • Balcony/terrace
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    Jungle Lodge One-Bedroom Suite
    Jungle Lodge One-Bedroom Suite
    ...
    • Room size: 44 m²/474 ft²
    • Balcony/terrace
    Enter dates to see prices
    Palm Villa Three-Bedroom
    Palm Villa Three-Bedroom
    ...
    • Room size: 111 m²/1195 ft²
    • Balcony/terrace
    Enter dates to see prices
    Single Bed in Serindit Dormitory Room
    Single Bed in Serindit Dormitory Room
    ...
    • Room size: 20 m²/215 ft²
    • Shared bathroom
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    Serindit Twin Room
    Serindit Twin Room
    ...
    • Room size: 12 m²/129 ft²
    • Shared bathroom
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    What people love about the property

    • 10.0
      Exceptional

      "The accommodation is cozy and clean with friendly staffs."

      Voon P.

      |

      September 13, 2018

    • 9.6
      Exceptional

      "It was a very pleasant experience throughout our stay."

      Suzana

      |

      October 3, 2018

    • 9.6
      Exceptional

      "All staffs were friendly attending to our needs."

      Suzana

      |

      October 3, 2018

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    More about Sutera Sanctuary Lodges at Poring Hot Springs

    More about Sutera Sanctuary Lodges at Poring Hot Springs

    9.6
    Exceptional

    "The villa is excellent."

    Lock F.

    |

    September 15, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "We all love the unit palm villa ! We will definitely return..."

    Kah M.

    |

    December 20, 2018

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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (592)Booking.com Reviews (13)
    8.5
    /
    10
    Cleanliness8.9
    Facilities8.2
    Location8.3
    Room comfort and quality8.5
    Service9.0
    Value for money8.4
    Provided by verified guests of Agoda
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    All guests (592)
    All room types

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    Showing 427 verified guest comments
    12345
    10.0
    Exceptional
    irna from United States
    Couple
    Kelicap Twin Room
    Stayed 2 nights in December 2018
    Excellent place clean comfortable and you can go to hotspring at dawn while it is still quiet”
    The staff at this hotel is super friendly and genuinely interested in making sure your stay is the best that it can be. We love the cleanliness, hot water with strong water pressure, and the overall welcoming energy of the place. The springs open at 6am and we recommend a morning dip to avoid the crazy overwhelming crowd of the afternoon. Overall five stars.
    Reviewed December 18, 2018
    9.2
    Exceptional
    Farrid from Malaysia
    Couple
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in February 2019
    Great place ”
    The atmosphere is great. My request for a honeymoon special is fulfilled and we are happy to stay there. A good place for couples, and feels really welcomed by the staff. Dedicated and hardworking people. Thank you
    Reviewed February 15, 2019
    10.0
    Exceptional
    nurhazwani from Malaysia
    Family with young children
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in October 2018
    Perfect gateway for nature lovers”
    We love our jungle lodge so much. Clean, spacious and beautifully decorated as well. 2D1N stay was definitely not enough to explore the surroundings. This place offers magnificent view and lots of fun activities too.. We will definitely return in future.
    Reviewed October 30, 2018
    10.0
    Exceptional
    Nicole from Malaysia
    Family with teens
    Palm Villa
    Stayed 2 nights in September 2018
    Superb getaway”
    We are a family of five and booked Palm Villa during our recent stay in Poring. The location is nice, situated just beside Poring hot spring entrance. Staffs are very polite, attentive and welcoming. Breakfast is delicious although limited variety, curry chicken is well cooked and recommended. We have had a very comfortable and cozy stay during our two nights in Poring in general and would definitely recommend to friends.
    Reviewed October 15, 2018
    9.2
    Exceptional
    MOHD from Malaysia
    Family with young children
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in May 2018
    Exceptional”
    Very clean, location is very isolated from Ranau and Kundasang, road is quite dark expecially at night. so better to arrive early and no need to go out during nightime. Excellent services by staff, Best room service and delicious in room dining only very soon that it serve which until 9pm only.
    Reviewed October 12, 2018
    8.0
    Excellent
    Chien-Chien from Taiwan
    Couple
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in August 2018
    awesome location, cute cottage”
    The sanctuary lodges was the best around the neighborhood. Location was excellent and was at the entrance of Poring Hot Spring. I stayed at one of the jungle lodges and it was very cute and cozy. However, there were never enough hot water for the bathtub. The staffs are very friendly and helpful. The manager said that they are trying to solve the problem by adding another water tank for the bathtub, yet the tanks are still on the way...I was disappointed cuz the reason why I booked the jungle lodge is because I saw the picture of bathtub. I sincerely hope that the problem is solved by now. Moreover, I was allergic to the sheets. I guess it was from the dust mite... got many itchy little bits when I woke up. :(
    Reviewed September 09, 2018
    10.0
    Exceptional
    Hendry from Malaysia
    Group
    Kelicap Twin Room
    Stayed 1 night in January 2019
    Good”
    Good value, pleased with everything.
    Reviewed February 07, 2019
    9.6
    Exceptional
    June from Malaysia
    Family with young children
    River Lodge (2-Bedroom stay for 4 persons)
    Stayed 1 night in January 2019
    AWESOME TRIP EVER!”
    I think next time i should stay there for 3 days 2 nite.. (1day not enough for all activity hehe)my family love it we stay at the river lodges which is for 4 person but enough for 7 adults and 2 kids(add on 2 mattress only) awesomeeeee... its just that wish the bbq placement got cover so convenience for anytime n weatherrrr ofcourse!
    Reviewed January 18, 2019
    10.0
    Exceptional
    Simon from United Kingdom
    Couple
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in January 2019
    Go - a hidden gem”
    We liked it so much, we stayed twice! We booked to stay here again on our return journey from Sandakan to KK. On our previous stay we stayed in the Kelicap rooms. This time we stayed in the jungle lodge which was. AMAZING and the staff in the reception and restaurant were all really helpful.
    Reviewed January 05, 2019
    10.0
    Exceptional
    Noor from Malaysia
    Family with young children
    Kelicap Twin Room
    Stayed 2 nights in December 2018
    The best resort we have ever stayed..”
    Although the location is a bit far for a first timer, its totally worth the journey.. the resort is very beautiful, and staff is very friendly and helpful.. all the attraction is within walking distance from the resort.. however it would be great if the buffet breakfast serves different food every other day.. (we stayed there for 2nights and the breakfast is exactly the same the next day..) all in all, if we ever come back to ranau, we will definitely stay here again..
    Reviewed December 19, 2018
    9.6
    Exceptional
    catherine from Malaysia
    Family with young children
    Palm Villa
    Stayed 1 night in May 2018
    Clean & Comfortable ”
    recommended as for the service is perfect with the clean villa.. only 1 of the room's aircond not really function which is not enough cool event it's been set the coolest temperature....been the same unit twice by this year and the aircond still at the same condition... hopefully next time the air cond in that room has been settled... Anyway, i still will come back for holiday =)
    Reviewed September 06, 2018
    10.0
    Exceptional
    Thomas from Malaysia
    Couple
    Kelicap Twin Room
    Stayed 1 night in August 2018
    Excellent and relaxing place”
    Amazing place to stay. We enjoyed our trip. Their breakfast was amazing. At first we were disappointed by the limited choices from the menu for breakfast however to our suprise the hotel provides fruits, breads,cereals and fresh milk together with other choices from the menu. The food was simply fantastic and the room was very comfortable. Would come back again.
    Reviewed August 27, 2018
    10.0
    Exceptional
    Carina from Singapore
    Couple
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in October 2018
    Highly recommended”
    The hotel is very nice and the staff is amazing! They arranged everything for us as we had a very unpleasant experience with a transport from KK which ended in t hospital. The hotel sent staff later on that day to pick us up from the hospital and was very understanding and caring - all of this free of charge. You pay quite a high price to stay in this hotel but I can definitely say that it is worth it! We were very sad that we weren't able to stay longer than one night only. :)
    Reviewed November 20, 2018
    7.6
    Very good
    kum from Malaysia
    Family with teens
    Kelicap Twin Room
    Stayed 1 night in November 2018
    Good n clean accommodation but poring spring is no big deal ”
    We booked 2 twin share kelicap rooms! The rooms were quite compact but the air condition is not cold ! But the room was very clean! Poring hot spring is nothing special! The concept of soaking tub is not well designed! Locals occupied most of the tubs n they were eating n drinking in the tub! We are lucky to get an occupied tub n we had to let the dirty water out n it took us more than 1 hour to get 4 inches height of hot spring water bcos the hot water tap was so small! The stopper was not functioning well! Not worth the effort! ! The canopy walk was much better but one need to have an average fitness to climb to the top! The third plank was d longest n most exciting!
    Reviewed November 18, 2018
    9.2
    Exceptional
    JIA from Malaysia
    Couple
    Kelicap Twin Room
    Stayed 1 night in November 2018
    Superb getaway”
    We got a promotional bargain and decided to drop by after a worktrip. It was a bit rush but we didn't regret the long-hours drive back and forth KK - the hot spring was nice and the stay and breakfast were superb. Since it's situated right in the centre of a nature sanction there were quite some bugs everywhere - ppl who really love the nature would not be bothered one bit, but the city souls might freaked out especially at night >v< haha......
    Reviewed November 07, 2018
    9.6
    Exceptional
    Paula from Australia
    Couple
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 1 night in October 2018
    Beautiful inside and out”
    Great cabin and two bathrooms. Short walk to hot springs and restaurant. WiFi weak and only available in restaurant. Immaculate presentation. Very homey relaxed feel. Staff fantastic. I ordered spaghetti bollagnaise for dinner and it arrived too quickly to be freshly made and was not hot. Enjoyed the meals despite this.
    Reviewed October 17, 2018
    8.8
    Excellent
    Joey from Malaysia
    Family with young children
    Jungle Lodge (1-Bedroom stay for 2 persons)
    Stayed 3 nights in September 2018
    Excellent”
    Tucked away from the hustle and bustle of the city. This chalet is the ultimate nature getaway and perfect for those with younger kids and children. We loved the spacious Jungle Lodge chalet which is spacious, clean and comfy. Warm welcome and helpful service from the staff. The highlight of our stay was definitely the daily morning nature walks, passing the waterfall and soaking in the sun and fresh air - our two year old daughter loved every bit of it. On the downside, the chalet is too far from the town/ city (30 minutes to Pekan Ranau and an hour to Pekan Kundasang). The restaurants nearby the chalet were much to be desired with limited options and Rainforest Restaurant lacks variety. Overall...if you're looking for a relaxing, peaceful escapade, this is the place for you. Just remember to pack some snacks/ dry food along. Oh and it gets dark really early like after 6pm. Weather wise, was cool and breezy. You don't even need the ac!
    Reviewed October 05, 2018
    9.6
    Exceptional
    Suzana from Malaysia
    Business traveler
    Kelicap Twin Room
    Stayed 1 night in September 2018
    Best kept secret”
    It was not my first visit to Poring Hotspring but it was my first stay at the resort. It was a very pleasant experience throughout our stay. Breakfast was great too. All staffs were friendly attending to our needs. I went back wandering why was I not in the know the existence of such beautiful resort, it was indeed a secret best kept.
    Reviewed October 03, 2018
    10.0
    Exceptional
    Voon from Malaysia
    Solo traveler
    Kelicap Twin Room
    Stayed 1 night in September 2018
    Value for money!”
    There are so much activities to explore from jungle trekking, rafflesia, hot spring and many more. The accommodation is cozy and clean with friendly staffs. The only minus point will be food. Should bring your own food as eating in the restaurant is quite expensive.
    Reviewed September 13, 2018
    10.0
    Exceptional
    Kah from Malaysia
    Family with teens
    Palm Villa
    Stayed 1 night in December 2018
    Excellent !! ”
    We all love the unit palm villa ! We will definitely return . Hospitality was superb as well. Very helpful.
    Reviewed December 20, 2018
    12345
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