Utmärkt”

very good onsen hotel, no complaint

Utmärkt”

The service and facilities are impeccable but it’s very close to big streets so it was a bit noisy.

Extremely satisfied stay!”

Hotel is within 10mins walking distance, interior design is new and beautiful. Staff was nice and helpful. Both dinner and breakfast were delicous, also staff will introduce each dish to you. One minor point is the onsen is a little small, but understandable since hotel is locales in main street. Loved the stay, will for sure stay gete again if I come back to Beppu

Best hotel i have ever stayed”

A very new hotel with nice renovation! full of bamboo art everywhere The staff are all very friendly and helpful, especially the one serving dinner for us. Good to add JPY600 for a Yukata trial :) Love it! definitely will re-visit Hana Beppu in the future

Everything is good!”

We stayed 2 night and 3 days at Hana Beppu. That hotel has a beautiful garden kind staff and clean rooms and nice restaurants. If you are going to Hana Beppu you'll take pleasure your vacation. One of the hotel staff can speak Korean.

Good location, but uphill can be rather tiring dragging the heavy luggage. ”

Good dinner and interesting breakfast , the japanese way. Love the onsen experience .

Great experience”

Very friendly employees,especially 德本貴子( Deben Takako) ,she explained the origin and ingredients of our dinner using fluent english . Such a pleasant dinner !!

Vacation”

Very good hotel. All service staff were courteous and helpful. Location was about a 5 minute walk to the Beppu JR train station. Very clean and relaxing. Rooms were tatami mats- no shoes not allowed in the room. Enjoyed the Onsen style bath. Breakfast was well prepared. However, you needed to specify the a time you were available to eat( ie. 7:00am) In a way, it is good because it avoids a crowded dining room and service would be optional.

Beautiful hotel, great staff”

Pros: The staff was amazingly helpful and polite. The hotel was beautifully designed and meticulously clean. Food was to die for. Couldn't be happier with my choice. Con: well, I guess you can't have everything. Being near the station makes it convenient, but it also means the outdoor bath was not exactly outdoors. It was really covered all on side to prevent the surrounding houses from having a peek. Minor point though.

非常棒的一次住宿体验！”

从别府站西口步行几分钟就到达旅馆，交通便利。工作人员服务周到，早晚餐很美味，温泉很舒服。非常棒的一次住宿体验！

Fantastiskt”

位置距离别府车站西口1公里左右，2-3个红绿灯，非常好！ 但可能给安排的房间靠近马路，噪音比较大，一大早就被来回的车辆声音给吵醒了，睡眠质量不好的人可能要注意。 酒店工作人员的服务态度非常好，这个可以打100分。但是有些不太会变通，从两个网站分别定了两晚包含怀石料理的房间，但因为不是连续住宿，被迫接受两次完全相同的菜单，虽然工作人员反反复复道歉了多次，但结果就是这样，不能特地为我们安排（其实我们在前一天退房的时候已经告诉前台，第三天还会入住，但没有用）。。。另这次旅行减色不少。。。

非常满意的酒店”

酒店漂亮，里面全部是竹质地的装饰，服务人员热情，餐饮非常好，分时段有零食，酒店特别干净，是日本住的最好的酒店，离别府站较近。

值得一試”

位置方便，服務人員態度一流，講解非常清晰，人流不多，非常愉快及舒服的體驗。

定必會再入住”

整個酒店上上下下的職員都非常友善。一踏入酒店便是tatami 感覺非常整潔，早上到酒店先放下行李，下午取房時行李已在房間內。取房後會先詢問晚餐及早餐進食時間，及後會有職員帶你到房間，沿路會細心介紹酒店設施及房間內設備。晚飯時會依你進食進度安排上菜，侍應即使不懂英文但會以動作及笑容搭夠～早餐有迷你自助吧可選沙律及飲食，外面共用空間有咖啡供應。早上可再泡泡溫泉到大堂喝喝咖啡，欣賞一下庭園的景色才離開。不得不提的是酒店的真實環境與官方網站圖片是一模一樣的。位置亦非常易找，別府站西口一路走約8分鐘便到。

很有品味的酒店”

酒店內的佈置及設施很有心思, 以竹為主題也很持別, 酒店非常乾淨, 令人感覺舒適, 員工熱情有禮.

膳食令人失望”

原來很期望晚餐，但想不到主菜的午，竟然用了西式的煮法，而且也不好吃，好失望。

一切都十分美好，對小孩友善”

值得回味

Över medel”

入住時告知同行的2名嬰幼兒要收費，jpy一千多1位，但check out時要比每人Jpy二千幾的費用，真心貴

旅館位置近JR 別府站，亦近往別府八湯景點的巴士站;裝修保養新淨，空內陳設雅緻，以桧木作主調，光猛，滿室淡淡幽香”

室內配套頗見細心，如女仕梳妆台，除了掛牆鏡，在抽屉裹還有一面積不少你申展鏡子可放桌上，特别方便近視的人士。 服務人員有禮友善，食材新鮮時令，貴精不貴多，甜品予人驚喜，因是一西式充满不同果仁的像拿破崙的pastry, 別緻可口。 惟早上温泉開放時間如可延至退房時間，即11時便最好，不用記多一個時間;另房內門口一個台楷最好有所表示，不然很容易疏忽失腳，尤其是老人，小孩(我們選擇把廢紙箱放在一旁以提示那一級)

酒店美麗整潔舒服，服務員熱心”

酒店很新整潔，裝潢設計好別緻，服務員很熱心幫忙我們預約明天去黑川的巴士和當天的乘車方案，外出時還提點我多穿外衣，夜晚會比較涼，真的很貼心！酒店方面房間大很舒服，燈光柔和，溫泉很乾淨，不定時有人測驗溫度和清潔！早餐簡單但很好味的魚，都很滿足！早上太陽照入大堂，坐著嘆杯咖啡，呆坐半天也應該好寫意，可惜要趕上行程，下次如果入住一定要兩天才足夠享受酒店的大自然環境！