Mercure Surabaya Hotel
Mercure Surabaya Hotel
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Superior premier (queen size-säng) - Utsikt Mercure Surabaya Hotel
Superior premier (queen size-säng) - Utsikt
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Lobby Mercure Surabaya Hotel
Lobby
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Hotellet från insidan Mercure Surabaya Hotel
Hotellet från insidan
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Hotellet från insidan Mercure Surabaya Hotel
Hotellet från insidan
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PÅ KARTAN Mercure Surabaya Hotel
PÅ KARTAN
Fantastiskt
Läge
8,1
Se alla 47 bilder Mercure Surabaya Hotel
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Mercure Surabaya Hotel

Fantastiskt läge
- 120 meter från centrum
- Se vad som finns i närheten
Mycket bra
Baserat på 1408 omdömenSe vad andra gäster sa
7,8
/
10
Fantastiskt renlighet
8,0
87 % skulle rekommendera boendet till en vän
Valuta för pengarna7,7
Avstånd till centrum5 km
Lägesbetyg8,1
Närmaste flygplatsJuanda internationella flygplats (SUB)
Avstånd till flygplats11,7 km
  • flygplatstransfer

  • gratis Wi-Fi i samtliga rum

  • valutaväxling

  • badtunna

Rumsalternativ
7,9
Mycket bra
Rummets komfort & kvalitet
Detta boende är väldigt populärt!Senast bokat för 5 timmar sedan
Rum Deluxe med queen size-säng (Deluxe Room with Queen Bed)
Rum Deluxe med queen size-säng (Deluxe Room with Queen Bed)
...
  • Rumsstorlek: 30 m²/323 ft²
  • Utsikt: Stad
  • 1 queen size-säng
Ange datum för att se priser
Twin Premier Superior (Premier Superior Twin)
Twin Premier Superior (Premier Superior Twin)
...
  • Rumsstorlek: 24 m²/258 ft²
  • Utsikt: Stad
  • 1 dubbelsäng
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Svit Executive (Executive Suite)
Svit Executive (Executive Suite)
...
  • Rumsstorlek: 54 m²/581 ft²
  • Rökpolicy - rökfria rum til...
  • 1 super king size-säng
Ange datum för att se priser
Executive Svit med 1 King size-säng (Executive Suite 1 King Bed)
Executive Svit med 1 King size-säng (Executive Suite 1 King Bed)
...
  • Rumsstorlek: 54 m²/581 ft²
  • Utsikt: Stad
  • 1 king size-säng
Ange datum för att se priser
Rum Superior Queen (Superior Queen Room)
Rum Superior Queen (Superior Queen Room)
...
  • Rumsstorlek: 28 m²/301 ft²
  • Utsikt: Stad
  • 1 queen size-säng
Ange datum för att se priser
Tvåbäddsrum Superior (Superior Twin Room)
Tvåbäddsrum Superior (Superior Twin Room)
...
  • Rumsstorlek: 28 m²/301 ft²
  • Utsikt: Stad
  • 1 dubbelsäng
Ange datum för att se priser
Superior premier (queen size-säng) (Superior Premier (Queen Bed))
Superior premier (queen size-säng) (Superior Premier (Queen Bed))
...
  • Rumsstorlek: 24 m²/258 ft²
  • Utsikt: Stad
  • 1 queen size-säng
Ange datum för att se priser
Rum Premium Superior Queen (Premium Superior Queen Room)
Rum Premium Superior Queen (Premium Superior Queen Room)
...
  • Rökpolicy - rökfria rum til...
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Superior med 2 enkelsängar (Superior 2 Single Beds)
Superior med 2 enkelsängar (Superior 2 Single Beds)
...
  • Rökpolicy - rökfria rum til...
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Rum Premier Superior (Premier Superior Room)
Rum Premier Superior (Premier Superior Room)
...
  • Rökpolicy - rökfria rum til...
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Verifierade omdömen från resenärer

Omdömen från Agoda (1408)Omdömen från Booking.com (118)
Renlighet8,0
Faciliteter7,7
Läge8,1
Komfort och kvalitet7,9
Service7,9
Valuta för pengarna7,7
Från verifierade gäster hos Agoda
Filtrera gästkommentarer baserat på:
Språk
English
Bahasa Indonesia
日本語
Nederlands
mer
Rumstyp
Rum Superior Queen
Tvåbäddsrum Superior
Superior premier (queen size-säng)
Twin Premier Superior
mer
Visar 1303 verifierade gästkommentarer
12345
7,3
Mycket bra
Tommy från Sverige
Ensamresenär
Rum Superior Queen
Bodde i 2 nätter i april 2011
Bra och prisvärt hotell”
Hjälpsam personal och god frukost
Hotellet ligger utmed en livligt trafikerad väg. Det är ganska långt till affärer och restauranger (ta taxi). Rummen är lite slitna men helt OK. Det finns internetslutning på rummet dock inte wifi. Poolområdet är lite trist. Personalen i receptionen är mycket hjälpsam. Jag fick mycket bra förslag på sevärdheter och restauranger. Kommer gärna tilbaka till detta hotell.
Recenserad 22 maj 2011
6,4
Trevligt
Shamshul från Malaysia
Affärsresenär
Rum Superior Queen
Bodde i 2 nätter i oktober 2018
Need improvent”
Got problem with my room. Sink blocked and leaking, and air con was not so cool.
Recenserad 15 oktober 2018
10,0
Utmärkt
sendri från Indonesien
Affärsresenär
Superior premier (queen size-säng)
Bodde i 4 nätter i september 2018
clean artistic room”
interior design was good, no boring day in this hotel
Recenserad 15 oktober 2018
7,6
Mycket bra
HSU från Taiwan
Par
Rum Superior Queen
Bodde en natt i september 2018
Mycket bra”
good
Recenserad 28 september 2018
7,6
Mycket bra
ROZLINDA från Malaysia
Affärsresenär
Twin Premier Superior
Bodde en natt i juli 2018
Mycket bra”
good
Recenserad 26 september 2018
9,6
Utmärkt
Michelle från Indonesien
Familj med äldre barn
Rum Superior Queen
Bodde en natt i augusti 2018
New room vs Old room”
Well, they have two different kinds of building, I may say, the old one and the new one. My first night was spent at old room, bit unsatisfied because of its humadity and smelly. But, the hotel staff allow me to change the room and replace with the new room. This new room is much better, clean and of course the air is good :)
Recenserad 18 augusti 2018
Dear Ibu MIchelle Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad to hear you had a good stay on the last day before departure, wish this will continue spread the ambiance of nice stay in Mercure Surabaya. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager
Svarade 19 augusti 2018
Mercure Surabaya Hotel
9,2
Utmärkt
Rochmad från Indonesien
Affärsresenär
Superior premier (queen size-säng)
Bodde i 2 nätter i juli 2018
product knowledge staff about hotel minor”
management must training more about hotel facilities and map hotel to staff
Recenserad 02 augusti 2018
Dear Bapak Rochmad, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Svarade 08 augusti 2018
Mercure Surabaya Hotel
8,8
Fantastiskt
Carolina från Indonesien
Familj med små barn
Rum Superior Queen
Bodde en natt i juli 2018
nice and clean hotel. but the location is not good for the saturday night stay”
the hotel located at jl. darmo which i assume is a main road. i stayed for 1 night at july 7 (saturday). i didn't book the breakfast in hotel since i want to try the local dishes. However, it turned out, the road right exactly where the hotel is, there was a "car free day" so we can not go around with our car since our car was parked in the hotel. and it was super noisy since they had like a morning exercise with loud music. i am not sure if it is just once a month event or weekly event. but better you check it with the hotel. and if you want to stay at weekend, prepare that you can not try local dishes around at the morning before the car free day event finished. beside that, the hotel is nice and most staffs were helpful.
Recenserad 10 juli 2018
Dear Carolina, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Svarade 15 juli 2018
Mercure Surabaya Hotel
8,8
Fantastiskt
Aris från Indonesien
Familj med små barn
Tvåbäddsrum Superior
Bodde i 3 nätter i juni 2018
trouble with car parking”
always have trouble with the car park in the night, it was terrible, and i dont like to use vallet, please fixed the problem..
Recenserad 04 juli 2018
Dear Aris, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Svarade 04 juli 2018
Mercure Surabaya Hotel
6,8
Trevligt
DEDDY från Indonesien
Affärsresenär
Tvåbäddsrum Superior
Bodde en natt i januari 2018
Trevligt”
Hotel cukup nyaman dan berada di pusat kota. kamar bersih tetapi ukuran nya gak terlalu besar
Recenserad 15 juni 2018
Bapak Deddy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager
Svarade 17 juni 2018
Mercure Surabaya Hotel
8,4
Fantastiskt
Sapto från Indonesien
Familj med äldre barn
Rum Superior Queen
Bodde en natt i juli 2017
Fantastiskt”
Good hotels with good location.
Recenserad 14 juni 2018
Dear Sapto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Svarade 17 juni 2018
Mercure Surabaya Hotel
8,4
Fantastiskt
rudy från Indonesien
Affärsresenär
Tvåbäddsrum Superior
Bodde i 4 nätter i maj 2018
Cozy and cool”
The room was clean but a little small, the service was good and the food was okay too overall the hotel was recommended...
Recenserad 29 maj 2018
Dear Bapak rudi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Svarade 03 juni 2018
Mercure Surabaya Hotel
7,2
Mycket bra
Billie från Indonesien
Affärsresenär
Tvåbäddsrum Superior
Bodde en natt i maj 2018
Good location n good value of money”
I always go back to this hotel when I need the center of town hotel location
Recenserad 16 maj 2018
Dear Billie , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Svarade 23 maj 2018
Mercure Surabaya Hotel
8,4
Fantastiskt
Mohd från Malaysia
Affärsresenär
Superior premier (queen size-säng)
Bodde en natt i mars 2018
Great place”
Will consider a return
Recenserad 24 mars 2018
Dear Mohd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Svarade 03 juni 2018
Mercure Surabaya Hotel
8,0
Fantastiskt
Mohd från Malaysia
Affärsresenär
Superior premier (queen size-säng)
Bodde i 2 nätter i mars 2018
Good Place”
Great place and may come again
Recenserad 22 mars 2018
Dear Mohd,, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sugito Adhi General Manager
Svarade 03 juni 2018
Mercure Surabaya Hotel
8,4
Fantastiskt
Novi från Indonesien
Familj med äldre barn
Tvåbäddsrum Superior
Bodde en natt i december 2017
Best location, easy access for morning walk/run, nice swimming pool”
The only think i concern is bathroom/toilet. There is small steps (“undakan”) that you should aware between bathroom and bedroom. The slope of the floor in bathroom also make the water easily flooded.
Recenserad 04 januari 2018
Dear Novi , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Svarade 05 januari 2018
Mercure Surabaya Hotel
8,0
Fantastiskt
Lois från Indonesien
Affärsresenär
Rum Superior Queen
Bodde en natt i december 2017
good location in the centre of city”
near busy streets in surabaya, nice hotel, good ambience and hospitality
Recenserad 02 januari 2018
Dear Lois , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Svarade 05 januari 2018
Mercure Surabaya Hotel
5,2
Kien från Malaysia
Affärsresenär
Rum Superior Queen
Bodde en natt i december 2017
Getting Worst”
Used to be very good but this trip was really disappointing with it services and the room. The room looks a bit run down and very warm in the room. Toilet really smelly. In room dining, ran out of the item I asked for and i asked for a iron and iron broad and was sent only an iron. Standard really dropped a lot.
Recenserad 25 december 2017
Dear Mr. Kien Chow , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
Svarade 26 december 2017
Mercure Surabaya Hotel
9,6
Utmärkt
demokrat från Indonesien
Affärsresenär
Svit Executive
Bodde en natt i november 2017
Good hotel and value for money”
This hotel are good, near to the city center and easy to access
Recenserad 01 december 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sugito Adhi General Manager
Svarade 07 december 2017
Mercure Surabaya Hotel
7,2
Mycket bra
Mohamad från Singapore
Ensamresenär
Svit Executive
Bodde i 2 nätter i juli 2017
Big room”
Big room & great breakfast, friendly staff, some of the room facilities are run down, need to improve their service.
Recenserad 13 november 2017
12345
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