Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Hotel
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Standardrum med King size-säng - Gästrum Novotel Ha Long Bay Hotel
Standardrum med King size-säng - Gästrum
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Lobby Novotel Ha Long Bay Hotel
Lobby
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Lobby Novotel Ha Long Bay Hotel
Lobby
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Hotellet från insidan Novotel Ha Long Bay Hotel
Hotellet från insidan
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PÅ KARTAN Novotel Ha Long Bay Hotel
PÅ KARTAN
Fantastiskt
Läge
8,1
Se alla 30 bilder Novotel Ha Long Bay Hotel
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Borttagen från favoriter
Fantastiskt
Baserat på 551 omdömenSe vad andra gäster sa
8,2
/
10
Fantastiskt renlighet
8,7
85 % skulle rekommendera boendet till en vän
Valuta för pengarna7,8
Avstånd till centrum1.0 km
Lägesbetyg8,1
Närmaste flygplatsCat Bi Internationella Flygplats (HPH)
Avstånd till flygplats37,0 km
  • flygplatstransfer

  • 580 m från stranden

  • valutaväxling

  • gratis Wi-Fi i samtliga rum

Rumsalternativ
8,3
Fantastiskt
Rummets komfort & kvalitet
6 resenärer tittar på det här boendet just nuBoka innan det är för sent!
Superior-rum med King size-säng (Superior King Bed)
Superior-rum med King size-säng (Superior King Bed)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Utsikt: Hav
  • 1 king size-säng
Ange datum för att se priser
Standardrum med King size-säng (Standard King Bed)
Standardrum med King size-säng (Standard King Bed)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Utsikt: Berg
  • 1 king size-säng
Ange datum för att se priser
Rum Standard med badkar (Standard Room with bathtub)
Rum Standard med badkar (Standard Room with bathtub)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Utsikt: Berg
  • 1 king size-säng eller 2 en...
Ange datum för att se priser
Executive-rum med King size-säng (Executive King Bed)
Executive-rum med King size-säng (Executive King Bed)
...
  • Rumsstorlek: 42 m²/452 ft²
  • Utsikt: Hav
  • 1 king size-säng
Ange datum för att se priser
Superior-rum med 2 enkelsängar (Superior Twin Bed)
Superior-rum med 2 enkelsängar (Superior Twin Bed)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Utsikt: Hav
  • 2 enkelsängar
Ange datum för att se priser
Standard med 2 enkelsängar (Standard Twin Beds)
Standard med 2 enkelsängar (Standard Twin Beds)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Utsikt: Berg
  • 2 enkelsängar
Ange datum för att se priser
Standard Dubbel (Double Standard)
Standard Dubbel (Double Standard)
...
  • Rumsstorlek: 32 m²/344 ft²
  • Dusch & badkar
Ange datum för att se priser
Executive Dubbelrum (Double Executive)
Executive Dubbelrum (Double Executive)
...
  • Rumsstorlek: 42 m²/452 ft²
Ange datum för att se priser
standardrum med dubbelsäng eller 2 enkelsängar (Double Or Twin Standard)
standardrum med dubbelsäng eller 2 enkelsängar (Double Or Twin Standard)
...
  • Rumsstorlek: 32 m²/344 ft²
Ange datum för att se priser
Dubbelsäng Superior Utsikt Över Bukt (Double Superior Bay View)
Dubbelsäng Superior Utsikt Över Bukt (Double Superior Bay View)
...
  • Rumsstorlek: 32 m²/344 ft²
Ange datum för att se priser
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Verifierade omdömen från resenärer

Omdömen från Agoda (551)Omdömen från Booking.com (528)
8,2
/
10
Renlighet8,7
Faciliteter7,9
Läge8,1
Komfort och kvalitet8,3
Service8,4
Valuta för pengarna7,8
Från verifierade gäster hos Agoda
Filtrera gästkommentarer baserat på:
Språk
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mer
Rumstyp
Executive-rum med King size-säng
Standardrum med King size-säng
Standard med 2 enkelsängar
Superior-rum med King size-säng
mer
Visar 411 verifierade gästkommentarer
12345
8,4
Fantastiskt
Sandra från Sverige
Grupp
Standard med 2 enkelsängar
Bodde i 3 nätter i mars 2018
Lyxigt”
Fint och rent hotell. Personal, restaurang och rum alla topp. Det enda man kan klaga på är den stora byggnadsplatsen som är bredvid hotellet och ”förstör” pool viewn.
Recenserad 13 mars 2018
Dear Sandra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, The Hotel Management Team
Svarade 08 juni 2018
Novotel Ha Long Bay Hotel
10,0
Utmärkt
Gwynne från USA
Par
Superior-rum med King size-säng
Bodde i 3 nätter i oktober 2018
Lovely Halong Hotel”
Great stay, friendly staff, good location walking distance from the downtown area. Quite a bit of construction going on around the hotel, but seems that there is quite a bit of construction taking place everywhere in Halong. Overall would definitely stay here again if going back to Halong.
Recenserad 13 oktober 2018
10,0
Utmärkt
Hung från Vietnam
Grupp
Superior-rum med King size-säng
Bodde i 2 nätter i augusti 2018
One of the best hotel in Halong bay”
I love this hotel because of the high standard service quality as well as the friendly staff. Food is also delicious.
Recenserad 01 oktober 2018
8,8
Fantastiskt
Chan från Vietnam
Par
Standard med 2 enkelsängar
Bodde en natt i april 2018
Very nice hotel”
Clean, nice hotel
Recenserad 26 augusti 2018
Dear Chan, Thank you for sharing your feeling regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to read your lovely compliments to our hotel. This will serve as an encouragement to us as we always strive to provide superior service to every client. Many thanks again for your feedback and we look forward to be of service to you very soon. Sincerely, The Hotel Management Team
Svarade 06 september 2018
Novotel Ha Long Bay Hotel
10,0
Utmärkt
Jan från Vietnam
Familj med äldre barn
Superior-rum med King size-säng
Bodde i 2 nätter i augusti 2018
A good hotel for a good holiday”
Happy with everything at Novotel, will be back later
Recenserad 16 augusti 2018
Dear Jan, Thank you for taking time to share your feedback regarding your experience at Novotel Ha Long Bay. We are glad to learn that you had an enjoyable stay with us. It is our pleasure to welcome you back very soon. Sincerely, The hotel management team
Svarade 19 augusti 2018
Novotel Ha Long Bay Hotel
7,2
Mycket bra
Thu från Vietnam
Familj med små barn
Standard med 2 enkelsängar
Bodde i 3 nätter i juli 2018
Old furniture”
Working style is professional, food is delicious!however, the furniture is so old and inconvinient to use!will choose the new hotel for the next booking
Recenserad 14 juli 2018
Dear Thu, It has been our pleasure to welcome you to Novotel Ha Long Bay and thank you for taking time to share your feedback with us. We are delighted to read your positive comments regarding our working style and our food. On the other hand, we are sorry that our furniture was not as your expectation. Hotel has been operated for almost 10 years and furniture maintenance is our first priority for our guests' comfort . Your constructive comment is well noted for our hotel renovation in the near future. Many thanks again for your feedback and we hope to be of service to you again. Sincerely, The hotel management team
Svarade 19 augusti 2018
Novotel Ha Long Bay Hotel
5,2
Phuong från Vietnam
Familj med små barn
Standardrum med King size-säng
Bodde i 4 nätter i juni 2018
expensive for the services and facilities it provides”
Pros: decoration is quite nice, staff is quite friendly, has swimming pool for small kids as well Cons: noisy, bad sea view due to construction sites right in font of the hotel. Had to walk far to reach the beach. Cleanliness is not up to a 4-star-hotel standard. Double room is small compared to others of the same star-standard. Room curtain not wide enough to cover all the window, you will see lots of light at night, annoying for sleeping. Look ugly outside. Bad gym equipment Conclusion: expensive for the services and facilities it provides
Recenserad 05 juli 2018
Dear Phuong, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long and taking time to share your feedback here. We are sorry that your experience did not meet your expectation, please accept our sincerest apology. It is our pleasure to learn that our decoration and swimming pool delighted you and thank you very much for your appreciation to our staff's friendliness.. Regarding room cleanliness and curtain, we have instructed our Executive Housekeeper to rectify the problem. Rest assured that we will emphasize on training for the comfort of our future guest. We hope to have your kind understanding as the construction is grant in the area for tourism development. Thank you again for bringing these issues to our attention and therefore giving us opportunity to improve. We hope to have chance to better serve you in the future. Sincerely, The hotel management team
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Novotel Ha Long Bay Hotel
3,6
Alan från Vietnam
Familj med små barn
Superior-rum med 2 enkelsängar
Bodde en natt i juni 2018
Acceptabelt”
Staff is not helpful, service is bad.
Recenserad 10 juni 2018
Dear Alan, Thank you for taking time share your feedback regarding your recent stay at Novotel Ha Long Bay. We are disappointed to learn that the service was not as your expectation. Please accept our sincerest apologies for the issues you have highlighted. At Novotel, we always strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. We thank you very much for bringing this issue to our attention and therefore giving us opportunity to improve. Please rest assured that we will do our best to continue our improvement in the future. Thank you again for your feedback and we hope to have chance to better serve you. Sincerely, The Hotel Management Team
Svarade 14 juni 2018
Novotel Ha Long Bay Hotel
7,2
Mycket bra
Tong från Vietnam
Par
Standardrum med King size-säng
Bodde en natt i mars 2018
Overall satisfied”
+ Staffs are friendly. + Price is ok, while all Hotel in Halong Bay is very expensive to compare with other province in the same country + The room design and facilities are good, except only the air conditioner (it took like 45 or 60 mins to make the room cold down) as my room has sea view and it was sunny. + The location is not in the center of the city. It takes about 5,6 km to go to the center of the City. But Ha Long Bay City area is small, so 5,6km means far. Possibly i will come back next time.
Recenserad 06 maj 2018
5,6
CAM från Vietnam
Affärsresenär
Standardrum med King size-säng
Bodde i 3 nätter i april 2018
Bad Behavior of Staff Manager ”
From April 8 to 11th 2018, I stayed with a delegation of Japanese business men and my translator. We rented a room for myself and my translator, including morning breakfast. But because I wanted to have my own privacy, I decided to rent my own room without morning breakfast. On the first morning, the hotel staff didn’t allow me to have breakfast, saying that my room didn’t include that privilege, to which I took time to explain my case and saying I have a double booking. On the 2nd morning, I was greeted by a manager that didn’t even take time to introduce himself to me…but started right away by attacking me verbally and finger-pointing me with these words : “If you raise your voice, I will walk away” , which stuns me , then he continued by saying “I don’t have time, don’t play this game with me” (and repeat those offensive words a few times). Dear hotel manager, as an person, your words express such lack of respect to your customers, but more so it shows how low regards you have
Recenserad 23 april 2018
Dear Cam, We would like to thank you very much for choosing Novotel Ha Long Bay as your accommodation choice during your recent business trip to Ha Long. We are sorry that your experience is not as your expectation, please accept our sincerest apology. At Novotel, we always strive to bring the best service to every single customer. Therefore, your feedback is very important to us. We are extremely sorry for any inconvenience you were caused by miscommunication and misunderstanding regarding your bookings. We have requested additional training to prevent the incident from happening again. Rest assured that your feedback regarding behavior of staff manager has been taken very seriously and we definitely review to fix. Again, we appreciate you bringing these issues to our attention and therefore giving us opportunity to improve. If you give us a chance to earn back your trust, we will do our best to give you great hotel experience. Sincerely, The Novotel Ha Long Bay team
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Novotel Ha Long Bay Hotel
6,8
Trevligt
CHANG från Vietnam
Affärsresenär
Standardrum med King size-säng
Bodde en natt i april 2018
Smelly”
My room was Non Smoking room but it had smoking smell,, View is not good too because current building construction.. I don't want to come back this hotel.
Recenserad 13 april 2018
Dear Chang, Thank you for choosing to stay with us and taking time to share your feedback here. We are sorry sorry for any inconvenience caused to you due to the smoking smell. We have instructed our Housekeeping Manager to rectify the smoking smell if there were smokers on non-smoking floor. Rest assured that we will emphasize on room assignment by asking guest preference on smoking or non-smoking to prevent the re-occurrence of such incident. It is much appreciated if we could have your kind understanding on the construction as it is granted in the area for tourism development. We thank you very much for sharing your feedback and these do not in any way reflect the usual service level of Novotel Ha Long Bay and we truly hope you will give us another chance to be service of you again soon. Sincerely, The Hotel Management Team
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Novotel Ha Long Bay Hotel
10,0
Utmärkt
Katherine från Kuwait
Par
Standardrum med King size-säng
Bodde i 2 nätter i april 2018
We loved the service at this hotel. We had a beautiful room that had a lovely view.”
The hotel itself, staff and location was good. The drawback was the construction that was happening across the street. Developing a gigantic water park across the street was not a good decision by the community of Ha Long Bay. The Novatel is in the middle of this development. Everything else that the hotel had to offer was great. We would stay there again.
Recenserad 08 april 2018
Dear Katherine, We thank you very much for choosing to stay with us and taking time to share your feedback here. It is great to learn that our service, staff delighted you. Besides that, we are sorry for any inconvenience caused to you by the construction. Your kind understanding that Novotel is in the middle of development is much appreciated. It would be a pleasure to welcome you back and be of service to you again soon. Sincerely and wish you safe travels, The Hotel Management Team
Svarade 08 juni 2018
Novotel Ha Long Bay Hotel
8,0
Fantastiskt
Carol från Australien
Par
Standardrum med King size-säng
Bodde en natt i mars 2018
Beds were too hard”
Great value. Happy with everything except for the bed. It was the hardest bed I have ever slept on in such a nice hotel.
Recenserad 03 april 2018
Dear Carol, We are all very delighted to read your positive feedback regarding our recent stay at our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides that we truly regret to learn that our bed did not meet your expectation. We will review with our Housekeeping Manager to continue our improvement. Thank you again for your feedback and we look forward to being of service to you again soon. Sincerely, The Hotel Management Team
Svarade 09 juni 2018
Novotel Ha Long Bay Hotel
6,8
Trevligt
Phillips från Australien
Ensamresenär
Standardrum med King size-säng
Bodde i 2 nätter i mars 2018
Trevligt”
Hotel ok. Way to much construction going on in ga long and open window and overlookibg pool doesnt allow u to enjoy pool or views.
Recenserad 01 april 2018
Dear Phillips, Thank you very much for choosing Novotel Ha Long Bay and taking time to share your feedback here. We are sorry for any inconvenience caused to you by the ongoing construction. We hope to have your kind understanding that the construction is granted for future tourism development in Ha Long. Thank you again for sharing your feedback and we look forward to welcoming you back soon to see the change of Ha Long. Sincerely, The hotel management team
Svarade 09 juni 2018
Novotel Ha Long Bay Hotel
8,8
Fantastiskt
Javed från Storbritannien
Par
Standardrum med King size-säng
Bodde en natt i mars 2018
Fantastiskt”
Excellent hotel and a very comfortable stay. We were only there for one night after touring Halong Bay and had a pleasant stay. The hotel was very good value for money. There is extensive construction works being undertaken in the sourounding areas which unfortunately ruined what otherwise would have been a phenomenal view of the bay and pool. Excellent breakfast and staff.
Recenserad 31 mars 2018
Dear Javed, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Besides that we apologize for any inconvenience caused by construction works as it is granted in the area for tourism development. We hope to have your kind understanding on this. Once again, thank you for your positive comments and we look forward to another opportunity to host you at our property. Best regards, The Hotel Management Team
Svarade 09 juni 2018
Novotel Ha Long Bay Hotel
8,4
Fantastiskt
Hong från Vietnam
Par
Standardrum med King size-säng
Bodde en natt i mars 2018
Great locaation. Nice Staff”
Very good breakfast. Accor plus card will bring you more benefit.
Recenserad 21 mars 2018
Dear Hong, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to know that you enjoyed our breakfast and Accor plus benefit. We strive to provide exceptional service, indeed your feedback is your exceedingly important to us. Rest assured that we will certainly share your generous words of praise with our colleagues who will be very motivated. We are looking forward to being at your service again on your next journey soon. Sincerely, The Hotel Management Team
Svarade 09 juni 2018
Novotel Ha Long Bay Hotel
10,0
Utmärkt
Stefan från Sverige
Par
Standardrum med King size-säng
Bodde i 2 nätter i mars 2017
Utmärkt”
Fantastic hotel with an incredible view over the bay , we will be back...
Recenserad 14 februari 2018
Dear Stefan, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Svarade 19 februari 2018
Novotel Ha Long Bay Hotel
6,0
Lien från Vietnam
Affärsresenär
Standardrum med King size-säng
Bodde en natt i juni 2017
Good hotel ”
Good hotel but high price
Recenserad 14 december 2017
Dear Ms. Lien, Thank you for choosing our hotel as your accommodation choice during your recent visit to Ha Long. We regret that price was not your impression and offer our apologies. Our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facilities. Many thanks again for your feedback and we hope to have chance to welcome you back soon. Sincerely, The Novotel Ha Long Bay team
Svarade 03 januari 2018
Novotel Ha Long Bay Hotel
6,4
Trevligt
Kim från Malaysia
Ensamresenär
Standardrum med King size-säng
Bodde en natt i december 2017
Trevligt”
Surrounding hotel have construction working , air quality at outdoor been affected
Recenserad 14 december 2017
Dear Kim, It has been our great pleasure to welcome you at Novotel Ha Long Bay and thank you for sharing your feelings about your stay with us. We would like to have your kind understanding that the construction was granted in the area by the government for Tourism development. We are sorry for any inconvenience that might caused to you. Many thanks again and we look forward to welcoming you back soon. Sincerely, The Novotel Ha Long Bay team
Svarade 03 januari 2018
Novotel Ha Long Bay Hotel
6,0
Nguyễn från Vietnam
Affärsresenär
Standard med 2 enkelsängar
Bodde en natt i november 2017
They don’t check carefully before giving the room for traveler ”
Need more carefully in room checking
Recenserad 30 november 2017
Dear Mr. Nguyen, We much appreciate your feedback regarding your recent stay at Novotel Ha Long Bay. We are sorry that the experience was not as your expectation. In regards to room cleaning, we have instructed our Executive Housekeeper to rectify the problem immediately. Rest assured that we will emphasize on training to to avoid the recurrence of such incident in the future. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments. We hope to have pleasure of welcoming you again soon in Novotel Ha Long Bay. With the best regards, The Novotel Ha Long Bay team
Svarade 03 januari 2018
Novotel Ha Long Bay Hotel
12345
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