The perfect peaceful place in Krabi.”
This place is perfect for anyone who needs a relaxing time. Here is far from crowded. The strongest teamwork will support all your request. They seem could read your mind. Sometimes they served anything we were not even asking for. Thank you all and especially to Miss Patty, the butler who worked so hard to make sure we had enjoyed the stay.
Make a dinner reservation ”
If you plan to eat dinner at the resort expect to pay a few hundred dollars for 2 people, and make a reservation or you'll be staring at an empty restaurant while the waitress tells you their fully booked for the evening. Our 'butler' failed to mention this , and when I asked if their were any Italian restaurants close by he blatantly lied and said no even though there are two in less than a mile away, simply at competing resorts. Then he said he would cart us to reception when we needed to check out but concierge came to grab our bags and said our 'rediculously overpriced' taxi had arrived. We walked uphill to reception and saw our butler as we passed carting a different guest around. My two recommendations are to eat dinner elsewhere unless your rich, and bring your own alcohol. The property is gorgeous and worth a stay, bed was super cozy....they claim they light a thousand candles but it really only about 20 and the rest are electric, only got a glance BC a private dinner.
Dear Nicole, Thank you for taking the time you have taken to share a review of your stay at the Phulay Bay, a Ritz-Carlton Reserve. We are glad that you liked the property and enjoyed our oversized beds. Please do accept our apologies for the disappointments that you have experienced with us during this trip. Your feedback is very much appreciated and this means a lot to us as we strive for high standards of operational excellence. Hopefully, we can be given another opportunity to welcome you back here for a more comfortable stay. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
The staff make Phulay Bay!”
The hotel is lovely, the sense of arrival is fabulous and quite a unique experience but I will not spoil it for others. The Villa was massive and equipped with everything you could need. The food was great, we dined in all the restaurants and all were very good. We were very lucky to have a private dinner on the beach and that was just fantastic, thanks to Leks our host and our wonderful BBQ girl (sorry forgot her name). What set Phulay Bay apart from most others was the entire staff, especially Sabai! Sabai was our wonderful butler during our stay. Sabai was there for us during our four days, whether it was setting up hot baths whilst we were out to dinner and leaving us lovely messages welcoming us back to the room, or entertaining us with nice stories or driving us around the resort whenever we required. Her service was very genuine and it really did make all the difference, thank you again Sabai and all the team at Phulay Bay resort!
Dear bruce, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am delighted to read that you had a unique experience from the time you arrived to your private dinner on the beach with Lek and our chef, and the genuinel service that your butler Sabai has provided. Will be excited to share your kind words to all of them and the rest of our ladies & gentlemen. Hopefully, we can welcome you back here in the not-so-distant future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
Perfect place if you want lots of privacy”
The staffs are awesome, just like what were mentioned in many reviews. Our butler, Sabai had made our stay a memorable one!! Thoughtful, polite, friendly...you really cant ask for more. Restaurant : We only tried both the Thai & International cuisines. The food was decent at a much heftier price though. But this was expected because consider the convenience of eating inside the resort, then travelling 20mins to the main site, eg. Ao Nang. **Note** The view at the breakfast are is a BANG!!!! That explains why we always spend 2hrs there...haha Overall, it's an luxury to stay in this resort. And that comes with a price to pay. Whether it's worthwhile it really depends on individual.
Dear OH, Thank you very much for taking the time to share a review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am excited to read that you had a memorable stay with us and your kind words about your butler Sabai would certainly be passed on. We hope to have the pleasure of welcoming you back here for more fun breakfast moments. Kind regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
We booked for transfer from the airport to hotel but it didn't come and we had to take a taxi. It was quite upsetting as we were all very tired.The GM welcomed us and apologized for the inconvenience caused. They paid for our taxi fare and upgraded us to a very nice villa. It was the butler that was amazing. He took care of us very well. I thank Yid for his excellent service.
A real 5 star resort. Incredible villa's. Superb service. Outstanding Butler assigned to every villa. Pool amenities could be better in trying to find something to criticize, which isn't easy. Food is great. Obviously an expensive resort.
a wonderful stay at Krabi even raining”
upon we arrive, it was raining nonstop. me and my girlfriend felt a bit disappointed abt the weather until we reach our hotel, the Phulay Bay. Hotel staff are waiting for us at the hotel entrance and prepared tasty lemongrass tea for us to refresh. have to say the service there is absolutely 5 stars. This is the first time that i would like to stay more in the hotel rather than going out for sightseeing. the hotel was designed like a garden, all the layout is just right. they also offer many activity, like yoga on the beach. only the location is not the best, it is a bit far from the town, takes abt 20mins by taxi, but i believe it wont be this nice if it very close to the town, it is the best place to hideaway. The most important thing is my girlfriend loves it a lot, and this is our first trip and we had a fabulous experience at Krabi with Phulay Bay.
6-Star away retreat”
Staffs are excellent!! Unfortunate for the location being too far away, no foot access to anything beyond the resort - unless you line up your own itinerary for the day or evening, be prepared to while away within the resort complex during your stay. Only 1 restaurant was open and In-villa dining available during our 3-day stay. Very limited options. Besides the above, everything else was perfect for us!
Everything about our stay was seamless luxury, from check-in to check-out, the staff was accommodating, warm, and helpful. The spa experience was beyond any other we have experienced, so calming and tranquil. All the restaurants provided excellent options and service...could probably use another one for a little more variety. Lived up to a Ritz experience
An unforgettable stay ”
The room I stayed had a separate pool, a flower-shaped bath and a lounge. The artwork in the room was very attractive. The size of the bed was the biggest I have ever seen. I just loved staying at this hotel. But limited choices for restaurant and pricy. I would love to go back definitely.
It is very nice villa but expensive.”
It is nice to stay in villa but expensive food and spa. If this hotel will more cheap than current price. I want to stay long stay their hotel. This reserved villa has very nice room and big bath inside and outside. Awasome scale and nice staffs however, very expensive all expense living in villa.
very nice hotel ,design very special and the managment is very very good , and the staffs all very friendly and politenss.i love it so much, and i will come back next time , thank ritz-carlton give me a romantic honeymoon n good relax place.
Phulay Bay is a place 200% recommedable”
All staffs are friendly and professional form restaurants’ to villa butler, they are professional and are always providing accommodative services. Rooms is well appointed with attentive arrangements of room amenities separately for gent’s and ladies. The resort is truly spectacular. The main pool providing daily complementary chilled young coconut drink and unlimited chilled water to guest is definitely Buffet breakfast of good food quality and a suitable range for selection. Do not miss the a la carte choice make to your order on top of buffet breakfast. Food form the Thai & seafood restaurant are very delicious too. The private dinner at Sala Srichan really an unforgettable moment , the set up of the dining area if truly romantic and out of this world ! Phulay Bay is a place 200% recommendable.
Best trip ever ”
It was the most amazing hotel ever!!! We absolutely loved it! We loved our butler tee! We loved the staff woman, Sabai. The food was amazing. Rooms gorgeous. We were so happy to be there and so sad to leave.
Amazing Hotel! ”
My wife and I had a really enjoyable time at Phulay Bay. We don't normally stay somewhere so luxurious, but we decided to splurge this time. From arrival to check out, everyone was so helpful and attentive. Rooms were amazing and facilities were great. I'd recommend this hotel if you want to push the boat out and stay somewhere special. The resort is quite far from town so I'd recommend renting a car.
It was fantastic overall, the personalized attention along with the consideration given to our kids was outstanding. Everyone was friendly, helpful and went out of their way to help. We would love to go back again.
Amazing Stay at Phulay Bay”
Best hotel / resort I have stayed at in my life. Perfect for honeymoon. Very relaxing. I was traveling in Thailand (Bangkok, Chang mai, Phuket, and Phi Phi. This resort was great to be at just to get away from the hustle and bustle of most Thailand cities. I liked that the resort had a free boat to a nearby island, this added value to the stay. Sunset bar was great and had 2 for 1 mojitos for happy hour. Room was amazing. Buffet breakfast was pretty good, had all the typical breakfast foods of any American buffet. Restaurants on site were the only downfall. Good food and service, but I'm sure there is much cheaper off the resort. However, staying on the resort is just convenient. Butler was pretty good, but weird for me because I am not used to such service. Best hotel in the world so far.
Luxury villa in Krabi”
My family had a wonderful stay in the Phulay Bay villa in Krabi in June. The hotel staff was incredible with their attentive and personal service. The villa was luxuriously furbished, with the largest bathroom that I have seen anywhere in a hotel or villa. The infinity pool was great with a fantastic view out to the Andaman Sea. Highly recommended, especially for the off season. Only blemish on an otherwise perfect stay is that the weather did not allow us to take the complimentary boat trip out to Hong Island.
Superb Getaway overlooking a beautiful oceanscape”
We had a fantastic 3-day weekend after booking the room on the recommendation from a friend. From the moment we arrived, we were welcomed by hotel management and it set the stage for the rest of the weekend. Patty, our butler, was attentive and kind. The Hotel Management was roaming the resort and made sure we were enjoying our stay...the staff all seemed to know our name. The ocean view from the resort was lovely and the pool took center stage for our weekend. The Ocean Pavilion room was gorgeous - huge bed, amazing bath tub - architecture worth staying there alone.
unique view. Comfortable. relax and friendly staff”
it was very nice especially the just perfect size and cozy breakfast dining and the resort food is nice too. We enjoying so much on the unique view especially the sound of the forest (like rainfall) and tall trees, wind breezing. ocean view. it's amazing seeing the trees everyday when u woke up and the sun set to the sea is just... making u appreciate the natural so much!
Totally relax. ”
absolutely good! especially those activities for my kid she was happy enjoying with the other kids from other countries while im doing massage the staff taking care of my daughter well that's much convenient all of us enjoy the stay to the fullest. Love the small breakfast restaurant it's cozy n u r feeling it like home!
Everything from the design, the attention of the service and the hotel is amazing, I will go back. Some tiny details could make it perfect, but that's because I'm more difficult than most people I know. Amazing stay.
Very good of beach hotel”
When we arrived on hotel staffs have very nice greeting and inside of hotel lobby so amazing . We liked there so much and don't have to wait to check in staffs come to our room . Pool is very clean and lovely . Delicious foods. They service us anytime.
Exquisite Hotel with all amenities”
From my arrival to departure, the staff here made me feel at home. Little touches such as a welcome beverage, cold towels from traveling, chocolates at night and free breakfast, it was absolutely a dream vacation. I only wish I had been able to stay longer.
Wow amazing place with butler service”
Food is pretty expensive circa 2-4 times local good restaurants but the food is excellent. Overall service is amazing, rooms are beautiful and it's hard to find any faults. one of the Spanish managers, is also very friendly and really takes the time to check on all the guests as do the other managers. This is a place we didn't want to leave and will definitely return to someday!
quite simply paradise”
We were looking for a luxury escape and we found it.Phulay Bay gave us everything we needed, attention when we wanted it and quiet when we needed it. We stayed in a Reserve Seaview villa, which although quite near the main pool was a real retreat with constant sea breezes and views of the Andaman Sea. They kept telling us the hotel was full but it never felt crowded. It is not a cheap experience but it is what we needed and we both came home very very relaxed. The staff are always attentive and yes you do have a butler who always seem to be around when need, despite the fact that she was also looking after some family groups. We found the food excellent particulary the Thai restaurant. Breakfast is wonderful.
Stunning hotel with a lot of potentials”
Very beautiful resort with first class in-room amenity. I especially love the large luxury bathroom that features twin basins, a large free-standing bathtub, duo rainshower and a large outdoor tub! However, the guestroom I was staying felt like nobody had been using it for quite some time. The blanket smell stuffy and stale. Look like this resort will do better with a little up-keeping of guest rooms
Staying in Krabi but felt that I was in Chiangmai.”
Sorry, this is not gonna be a good review...... Inconvenient to move around the hotel because all facilities are so far apart from each other. The pool in one place, the gym is further away, and the restaurant in another place. You will need to wait for a buggy to take you around whice is very bothering sometime. And, the food, deffinately is not five stars! The only thing that impress me is the budler. They did do a good job.
supurb hotel and service”
We liked to feel relaxed from the first moment we entered to hotel, no stress at all and just personal attention to make the stay...never forget. I made nice photos and we was feeling like prince and princess.We never did spend so much money for hotel but it was worth to do, we was sorry not to marry this week, we had ideas about do so because good ambiance.
Top luxury resort”
The arrival area was amazing with over 2000 candles lit in the evening. Staff attendance is great and service very good. Especially our butler Jackie was outstanding. Always available when needed and fullfilling all our wishes. This is a top resort and worth the money.
Stayed here for 2 nights. Everything was perfect from the moment we ordered till we left. Our private butler, Ing, was fantastic. The staff around the hotel was speaking very well english (which is a problem, even at some other 5 star hotels). The accomodation is much more impressive than in the pictures. The place is just beautifull, almost too good to be true. You get the feeliong you are the only guest there. Only met a few other guests at breakfast. Anyhow - this place has to be experienced.
Best service hotel”
Best service, Big Bedroom, Fantastic Bathroom
We could not help but keep coming back for more!”
This is our third time in Phulay Bay. The facilities and staffs never missed a chance to impress us. The hotel just added a new kids club, which our daugther enjoyed a lot.
Had a good and relax holiday ”
Service is good and they have a great in house Thai restaurant. Lovely bed, and bath tub. We like their breakfast, too.
the best hotel i ever gone is like paradise, cant wait to go there again
Great valentine trip”
Awesome service and big room”
Booked the hotel for boyfriend's birthday surprise and he loves it so much.
great luxury beach resort”
Very nice resort, rooms set amongst gardens, very private
Fantastic place - great staff and facilities - only negative is that the property is a bit remote
Attentive butler, horrible food for the price.”
The staff was very attentive (butler), but we were very disappointed by the food. The seafood restaurant did not even have any local seafood, all of the seafood was imported from the Atlantic. If I wanted Atlantic seafood I would have never left America. The Thai curries tasted exactly the same as the cheap curries you can buy on the street but 100X the price. The beds did not have mosquito nets, which was unfortunate at night. We were impressed by the staff and the comfort of the villa (besides the mosquitos). I would not recommend this place for young couples traveling together. Most of the activities were for young children and families.
We quite enjoyed our stay at Phulay Bay as we just wanted to get away for a few days from hectic city life. The room was nice, it was very quiet &relaxing and the pool is fantastic. The staff was exceptionally friendy. As was the welcome, very friendly and nice. Yet, if you are looking for a beach hotel, Phulay Bay is not the right location as there is a beach, but you don't want to go for a swim as it is stony, looks dirty and not inviting at all. There is also heavy industry activity not far away from the hotel. None of the other guests went swimming or relaxed at the beach and everyone was at the pool.
Relaxing & pampered.A few things needs improvement”
Areas of improvement : food was average but not great. Had better in other resorts. Considering that you'll be spending a lot of time on the resort and dining there, food is expensive. The ocean and resort pavilions can look into neighbouring rooms. Was expecting more privacy for resort in this price category.
lovely hotel but location is bad”
well, i paid per night for the beach villa, but there is no point for the "beach", because the beach is too rocky, you cant even walk on the beach. Seriously I was gonna stay in the hotel for 3 nights, but the beach disappointed me too much. Not worth the money
the perfect place on air with a stunning perfectly service background”
Patty, you do a great job, the rest of colleagues support us very well. Nothing to remark. The Reserve Class stands on their own.
Dear Sebastian, Thank you very much for sharing an excellent review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am really thrilled to hear that you had a wonderful experience with us and have noted Patty who is indeed fantastic.Will be more than happy to share this to her. We hope to have the pleasure of welcoming you back here in the near future. Best regards, Ruby Garcia Director of Operations Phulay Bay, a Ritz-Carlton Reserve
exceptional hotel. everything was perfect ! staff was awesome !”
avantages: place is really nice, the view is fantastic, services awesome, food great !!!
Amazing - best hotel in Thailand”
The location, the food, the staff, the rooms - total bliss and the best we have found in Thailand.
should stay at least one time.
It was a fantastic experience, the staffs are great. And I would like to say thank you to one of the front desk staff, who is Poppy, lovely smile, warm and good service.She has left me an unforgettabl”
Poppy is a fantastic staff.
Best of the best”
This hotel is off the hook!
Luxury equal to cost”
This is a beautiful luxury resort with very high standards in every respect
perfect stay at Phulay Bay”
perfect stay to relax and enjoy the fantastic setting and services
A relaxing and luxurious getaway ”
Perfect, relaxing, rejuvenating”
It was an excellent resort for the family, attentive and responsive staff. A definite return to hotel.
One of the Bests”
memorable and relaxing experience from the villa, the service to the fine cuisine.
natural yet luxurious.”
The stay was really good , i will simply say fantastic.Please choose this hotel , if your intention is to relax and enjoy the nature. its very far from everything but close to nature.
Only challenging is the internet. I only can get wifi when at outdoor.
Luxury, clean, and fabulous”
All in all it was a lovely stay with ”
Beautiful place but unprofessional service”
every thing perfect but their service unprofessional. their seem far away for a ritz-carlton standard that i heard before.
Lovely hotel with a great service ”
we are happy with our stay, especially it's a low season. it's like resort for our own. recommend to stay during the low season.
After 15 years traveling together, this is the best resort that we would recommend to people, the service are beyond our expectation, great room and cleanliness is above par. We surely come back.
Fantastic hotel. No words”
the hotel is an entire new concept of the ritz carlton. amazing service, beautiful rooms. completely worth it.
Beautiful view terrible beach ”
Terrible beach not something they tell u about when u book the hotel online