Sunway Hotel
Sunway Hotel
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7,5
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Sunway Hotel

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7,9
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7,8
Mycket bra
Rummets komfort & kvalitet
Familjerum med anslutna rum (Family Connecting Room)
Familjerum med anslutna rum (Family Connecting Room)
...
  • 52 m²/560 ft²
  • 2 Sovrum
  • 1 king size-säng
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Club Twin Room City View with Club Access
Club Twin Room City View with Club Access
...
  • 25 m²/269 ft²
  • tillträde till executive-lo...
  • 2 enkelsängar
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Rum Club King - Inklusive tillgång till loungen (Club King Room - Lounge Access Included)
Rum Club King - Inklusive tillgång till loungen (Club King Room - Lounge Access Included)
...
  • Utsikt: Stad
  • 25 m²/269 ft²
  • 1 king size-säng
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Dubbel eller enkel deluxe (Double Or Twin Deluxe)
Dubbel eller enkel deluxe (Double Or Twin Deluxe)
...
  • 34 m²/366 ft²
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Premier Twin Room with View
Premier Twin Room with View
...
  • Utsikt: Stad
  • 33 m²/355 ft²
  • 2 enkelsängar eller 1 king ...
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Tvåbäddsrum Club - Inklusive tillgång till loungen (Club Twin Room - Lounge Access Included)
Tvåbäddsrum Club - Inklusive tillgång till loungen (Club Twin Room - Lounge Access Included)
...
  • Utsikt: Stad
  • 25 m²/269 ft²
  • 2 enkelsängar
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Rum Club King (Club King Room)
Rum Club King (Club King Room)
...
  • 25 m²/269 ft²
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Superior King eller Twin (Superior King or Twin)
Superior King eller Twin (Superior King or Twin)
...
  • 23 m²/248 ft²
  • Rökpolicy - rökfria rum til...
  • 2 enkelsängar eller 1 dubbe...
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Rum Deluxe med stadsutsikt (Deluxe City View Room)
Rum Deluxe med stadsutsikt (Deluxe City View Room)
...
  • Utsikt: Stad
  • 23 m²/248 ft²
  • 1 king size-säng eller 2 en...
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Premier Twin Hollywood City View with Club Access
Premier Twin Hollywood City View with Club Access
...
  • 33 m²/355 ft²
  • tillträde till executive-lo...
  • 1 king size-säng eller 2 en...
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Verifierade omdömen från resenärer

Omdömen från Agoda (335)Omdömen från Booking.com (97)
Renlighet8,1
Faciliteter7,9
Läge7,5
Komfort och kvalitet7,8
Service8,2
Valuta för pengarna8,0
Från verifierade gäster hos Agoda
Filtrera gästkommentarer baserat på:
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English
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mer
Rumstyp
Rum Club King - Inklusive tillgång till loungen
Premier Twin Room with View
Superior King eller Twin
Rum Deluxe med stadsutsikt
Visar 172 verifierade gästkommentarer
12345
8,3
Fantastiskt
CLAES från Sverige
Familj med äldre barn
Bodde i 2 nätter i september 2010
Bra hotell till bra pris”
Låg nära shopping området men ändå i ett lugnt område
Med bara 2 dagar i Hanoi kunde vi inte ha hittat ett bättre hotell. Låg i ett lugnt område men ändå nära shoppinggatorna. Inga störande ljud från bilar eller mopeder. Frukost buffèe var stor och det fanns att välja på såväl asiatisk som västerländsk frukost. Hotellet erbjöd också oss en bra frukost påse den dagen vi skulle resa tillbaka eftersom inte frukosten öppnat då vi åkte.
Recenserad 01 november 2010
9,0
Utmärkt
CLAES från Sverige
Familj med äldre barn
Bodde en natt i oktober 2010
Bra och lugnt läge i de gamla kvarteren i Hanoi”
Bra pris och lugnt läge nära till de gamla kvarteren i Hanoi. Bra frukost med många val.
Inget bra omhändertagande av glömda saker på rummet.
Ett bra hotell med resonabla priser i Hanois gamla kvarter. Det ligger i ett lugnt område och man kommer ifrån allt oväsen från mopeder och bilar. Trots detta är gångavstånd till bra shopping- och restaurang-område. Frukost buffen är stor och det finns både västerländsk och asiatisk alternativ att välja mellan. Hotell personalen är vänlig och pratar bra engelska. Har man tidig avresa innan frukosten öppnar ordnar de en påse med frukost att ta med sig.
Recenserad 17 oktober 2010
5,2
Cameron från Vietnam
Ensamresenär
Superior King eller Twin
Bodde i 2 nätter i september 2018
Unprofessional billing problems”
There seems to be a big problem with billing at this hotel. It seems dodgy. Having paid upfront for the room, I then had to pay a 2 million đồng deposit to use the minibar. After 2 ok nights, I booked a third. Staff said I could pay for the third night when checking out and extended my stay in the same old room. When I got back to the room on the third night, I found myself locked out. The staff told me I had to pay ANOTHER 2 million đồng deposit. (I refused to do so.) One hour before checking out the next morning, I asked staff to prepare my bill. I paid it fairly easily, then ran for my taxi to the airport. Then the staff from the hotel rushed out and told me I needed to pay extra for the room (the price on the bill was not the full price). By this stage I was livid and worried about missing my plane. I grudgingly went and paid the extra. But I have to say it was a shitty experience. A 4 star hotel that can't prepare a proper bill and keeps hitting you up for dodgy extra fees. WTH?
Recenserad 13 september 2018
Dear Cameron, First and foremost, our sincere apologies for the bad experiences you encountered during your checking out. The 2 million Dong deposit is our standard collection procedure for your signing facilities for minibars, restaurant and any other miscellaneous charges. There is also an option of using your credit card for verification of the said amount for the deposit. The other point about the extra charges for the room, please allow me till early next week to revert to you accordingly. In the meantime, please do accord us your contact for me to follow up. Thanks and regards, Justin Chew General Manager
Svarade 14 september 2018
Sunway Hotel
8,0
Fantastiskt
HUP från Taiwan
Affärsresenär
Rum Club King - Inklusive tillgång till loungen
Bodde en natt i augusti 2018
Late check out”
Late check out provide convenient for businesd traveler
Recenserad 04 september 2018
Dear HUP, We thank you so much for having chosen Sunway Hotel Hanoi for your stay recently We are glad you enjoyed your stay with us and the hotel facilities and services were up to your expectation, especially the late check out service. HUP, we are all looking forwards to welcoming you back to Sunway Hotel Hanoi soonest. With warm regards, Sunway Hotel Hanoi Management Team.
Svarade 04 september 2018
Sunway Hotel
9,6
Utmärkt
CHI från Vietnam
Affärsresenär
Superior King eller Twin
Bodde i 2 nätter i augusti 2018
Good hotel for biz trip”
The staffs are friendly and good in servives.
Recenserad 11 augusti 2018
Dear CHI, On behalf of Sunway Hotel Hanoi team, we thank you very much for your great review about our hotel. We are so happy you enjoyed your stay with us so much and look forwards to having you back for another great stay experience with us in the near future With warm regards, Sunway Hotel Hanoi Management Team
Svarade 13 augusti 2018
Sunway Hotel
8,8
Fantastiskt
Dung från Vietnam
Affärsresenär
Superior King eller Twin
Bodde en natt i juli 2018
Value for money ”
It’s nice hotel, we will come back
Recenserad 01 augusti 2018
Dear Dung, Thank you for your great review on your recent stay at Sunway Hotel Hanoi How wonderful hearing that you enjoyed your stay with us so much. We are looking forwards to welcoming you back here soonest. With warm regards, Sunway Hotel Hanoi Management Team
Svarade 02 augusti 2018
Sunway Hotel
9,6
Utmärkt
ellen från Indonesien
Affärsresenär
Superior King eller Twin
Bodde en natt i juli 2018
Super comfortable room”
I really like the room, especially the bed! Super cozy! The hotel is very clean, and the staffs are very friendly.
Recenserad 29 juli 2018
Dear ellen, Thank you very much for having chosen Sunway Hotel Hanoi for your recent visit to Hanoi; and sharing your lovely feedback with us on Agoda. We are glad to know that you had a pleasant stay and enjoyed the hotel's facilities and friendly staffs.. We always strive to deliver the best, most memorable experience to all valued guests like yourself; and what you have shared truly inspires us to continue to do our best. Your kind words have been shared with everyone. ellen,thank you very much once again for letting us know your feedback and we look forward to welcoming you back to Sunway Hotel Hanoi in the not so distant future. With kind regards, Sunway Hotel Hanoi Management Team
Svarade 31 juli 2018
Sunway Hotel
10,0
Utmärkt
PHAM från Vietnam
Affärsresenär
Rum Deluxe med stadsutsikt
Bodde i 3 nätter i juni 2018
Hanoi - Business Stay”
I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.
Recenserad 26 juni 2018
Dear PHAM, Wow, thank you so much for your great review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our service especially the service from one of our associates. We trust you as well had a memorable Hanoi explore during your stay with us. PHAM,we look forwards to having you back to Hanoi for another memorable stay with Sunway Hotel Hanoi.. Kind regards, Sunway Hotel Hanoi Management Team
Svarade 27 juni 2018
Sunway Hotel
10,0
Utmärkt
PHAM från Vietnam
Affärsresenär
Bodde en natt i juni 2018
Extremely positive experience”
Great! We have been especially impressed with front desk staff Summer & Cindy. Great leadership potential.
Recenserad 26 juni 2018
Dear PHAM, We appreciate you spent time sharing with us about your stay experience at Sunway Hotel Hanoi. It is very pleased to hear that our associates had left you an unforgettable memories during your stay and that added up to your satisfactions of our hotel facilities and services We are looking forwards to having you back for another great moment with Sunway Hotel Hanoi Thank you so much and regards, Sunway Hotel Hanoi Management Team.
Svarade 27 juni 2018
Sunway Hotel
8,8
Fantastiskt
FERNANDO från Vietnam
Ensamresenär
Superior King eller Twin
Bodde i 2 nätter i maj 2018
Value for money ”
Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .
Recenserad 25 maj 2018
Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 29 maj 2018
Sunway Hotel
8,8
Fantastiskt
FERNANDO från Vietnam
Ensamresenär
Superior King eller Twin
Bodde en natt i maj 2018
Value for money ”
Very good hotel with reasonable pricing . Club lounge is fantastic
Recenserad 22 maj 2018
Dear FERNANDO, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi and we look forward to welcoming you again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 23 maj 2018
Sunway Hotel
4,8
Su från Malaysia
Grupp
Bodde en natt i april 2018
My friends and I sensed that there was spirit/ghost in the rooms at level 10. We couldn't sleep whole night.
Recenserad 17 april 2018
Dear Su, Thank you for your feedback after staying at Sunway Hotel Hanoi. We are very sorry that your experience had caused you anxiety and created a perception that your room has a ghost. Please be assured that many guests have stayed in that room and no such feedback was received. Once again, we are very sorry for this inconvenient experience and we hope you will give another chance for atonement. Lastly, we hope this will not preclude your future support for Sunway Hotel Hanoi. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 26 april 2018
Sunway Hotel
8,4
Fantastiskt
Tam från Australien
Familj med äldre barn
Rum Deluxe med stadsutsikt
Bodde i 3 nätter i april 2018
Good experience ”
Great breakfast & professional front-desk
Recenserad 16 april 2018
Dear Tam, We are grateful to read that you had an overall enjoyable every stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our breakfast and our staffs as it is what we strive for every day. We thank you very much for your ongoing supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 17 april 2018
Sunway Hotel
8,8
Fantastiskt
yongkian från Malaysia
Affärsresenär
Bodde en natt i december 2017
Good Location”
Breakfast is good. Location is Good
Recenserad 15 januari 2018
Dear yongkian, Thank you for great comment for Sunway Hotel Hanoi. It is a pleasure to have you staying with us. We highly appreciate your nice feedback and we hope to see you again! Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 16 januari 2018
Sunway Hotel
7,6
Mycket bra
LEONG från Malaysia
Par
Bodde i 4 nätter i december 2017
Great Hotel and kind staff”
Stayed at the Hotel for 4 nights during our last visit to Hanoi. Staff very supportive and friendly. We have no problems visiting the Hanoi Central Old Quarters. Would highly recommend for future stay.
Recenserad 03 januari 2018
Dear LEONG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are grateful to read that you had an overall enjoyable stay in our hotel. Your compliment on our staff service is highly appreciated. We thank you very much for your recomendation and look forward to the pleasure of welcoming you back again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 04 januari 2018
Sunway Hotel
7,2
Mycket bra
sanghun från Sydkorea
Ensamresenär
Rum Deluxe med stadsutsikt
Bodde en natt i november 2017
good”
have breakfast very good
Recenserad 26 december 2017
Dear sanghun, Thank you for taking the time to tell us about your experience at the Sunway Hotel Hanoi. It was a pleasure to have you stay with us. If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your collaboration and we hope to see you again soon With warm regards, The Sunway Hotel Hanoi Management Team..
Svarade 05 januari 2018
Sunway Hotel
8,4
Fantastiskt
Peng från Malaysia
Affärsresenär
Bodde en natt i december 2017
Business Trip”
For me overall is great, wi-fi is fast, friendly staff, perfect facilities, good pressure shower and etc. The only thing I cant tolerate is dust! The moment i step into the room, i keep sneezing. Bedsheets and carpets are clearly full of dust maybe as a result of previous renovation?
Recenserad 24 december 2017
Dear Peng, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our service and the "wi-fi is fast, friendly staff, perfect facilities, good pressure shower"... On the other hand, we truly regret to learn that our room cleanness did not meet your expectation. Let me express my sincerest apologize for any inconvenience caused.Please rest assured that your comments have been communicated to our Executive Housekeeper and Housekeeping Department so that they can look in this further and action immediately. Thank you for sharing your feedback. We hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, The Sunway Hotel Hanoi Management Team.
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Sunway Hotel
10,0
Utmärkt
PHAM från Vietnam
Par
Bodde i 5 nätter i oktober 2017
Greetings from Sunway Hotel Hanoi”
The place is well located, rooms are good and staff are well behaved. Some good restaurant choices are available nearby.
Recenserad 20 december 2017
Dear PHAM, It is gratifying to receive the wonderful feedback on your pleasant experience at Sunway Hotel Hanoi. Thank you very much for your kind recommendation on our location, room and staffs. Rest assured that your compliments will be shared with the rest of the team to serve as motivation for the continued pursuit for excellence. Again, thank you for sharing your experience and we look forward to welcome you again soon. Kind regards, The Sunway Hotel Hanoi Management Team.
Svarade 21 december 2017
Sunway Hotel
6,0
YOUNG från Sydkorea
Affärsresenär
Premier Twin Hollywood City View with Club Access
Bodde i 2 nätter i december 2017
Just.... SO..SO...”
So...So.........
Recenserad 14 december 2017
Dear YOUNG, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. I take a great concern referring to your comment on your feedback. I sincerely apologize for any inconvenience caused. May I invite you to contact me for further details of your negative experience so we could investigate deeply to continue our improvement? Thank you again for sharing your experience, and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Kind regards, Jolie Ho (Ms). Personal Assistant to General Manager
Svarade 19 december 2017
Sunway Hotel
9,6
Utmärkt
Devinder från Malaysia
Affärsresenär
Rum Deluxe
Bodde en natt i december 2017
Utmärkt”
Friendly and helpful staff,
Recenserad 08 december 2017
Dear Devinder, Thank you very much for your great compliments on your memorable stay at Sunway Hotel Hanoi and especially, for this great review We hope you continue to find Sunway properties wherever you travel With warm regards, The Sunway Hotel Hanoi Management Team
Svarade 15 december 2017
Sunway Hotel
12345
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