Swiss-Belhotel Borneo Samarinda
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Swimming pool [kids] Swiss-Belhotel Borneo Samarinda
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7.4
Very good
/10
(573 reviews)See what guests said
See map
7.9
Very good
Location rating score
Very good location
Parking
FREE
  • Dejavu Kitchen Bar and KTV330 m
  • Mahakam River410 m
  • Mesjid Raya Darussalam630 m
  • Citra Niaga Market640 m
  • Prima Tour & Travel750 m
  • Warnet Mesra Indah780 m
  • Mesra Indah Mall800 m
  • Hero Supermarket800 m
  • BCA Bank960 m
  • Fitriah Souvenir Shop1.03 km
  • Free Wi-Fi

    Swiss-Belhotel Borneo Samarinda

    Jl. Mulawarman 6, Samarinda City Center, Samarinda, Indonesia, 75112 - See map
    "Been to Samarinda many times and as I used to stay there, this hotel location is superb and thats all that matters to us."
    Budhi - July 5, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Very good cleanliness
    7.4 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    • Steamroom

    Property ranking|Compared to 81 Samarinda properties
    See all rankings
    Room comfort score
    7.3/10
    Review score - United States
    7.8/10
    Location score
    8.0/10
    Cleanliness score
    7.4/10
    Better than
    94
    %
    of Samarinda properties
    Better than
    94
    %
    of Samarinda properties
    Better than
    88
    %
    of Samarinda properties
    Better than
    88
    %
    of Samarinda properties
    Value for money7.1
    Location rating7.9
    Nearest airportTemindung Airport (SRI)
    Distance to airport18.7 km

    Rooms available at Swiss-Belhotel Borneo Samarinda

    Suite
    Suite
    ...
    • Room size: 21 m²/226 ft²
    • River view
    • 1 king bed
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    Executive
    Executive
    ...
    • Room size: 24 m²/258 ft²
    • River view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior Queen
    Superior Queen
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Superior Double Bed Room Only
    Superior Double Bed Room Only
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Twin - Room Only
    Superior Twin - Room Only
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 24 m²/258 ft²
    • River view
    • 1 queen bed
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    Deluxe Queen
    Deluxe Queen
    ...
    • Room size: 24 m²/258 ft²
    • River view
    • 1 queen bed
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
      Enter dates to see prices
      Double Club Executive
      Double Club Executive
      ...
        Enter dates to see prices

        What people love about Swiss-Belhotel Borneo Samarinda

        • 8.4
          Excellent
          Location

          "Hotel was fine, location, amentities, staff were great."

          Philip

          |

          January 7, 2018

        • 10.0
          Exceptional
          Location

          "Good location"

          erly

          |

          September 7, 2018

        • 6.4
          Good
          Location

          "Still good service and location."

          Nicholas

          |

          April 26, 2017

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        More about Swiss-Belhotel Borneo Samarinda

        More about Swiss-Belhotel Borneo Samarinda

        10.0
        Exceptional

        "Location , clean room , great staff"

        Dinesh

        |

        March 12, 2016

        An overview

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        What they offer

        10.0
        Exceptional

        "Convenient hotel."

        Ibrahim

        |

        April 24, 2017

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Swiss-Belhotel Borneo Samarinda from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (573)Booking.com Reviews (86)
        7.4
        /
        10
        Cleanliness7.4
        Facilities7.3
        Location7.9
        Room comfort and quality7.3
        Service7.4
        Value for money7.1
        Rating
        9+ Exceptional (38)
        8-9 Excellent (53)
        7-8 Very Good (170)
        6-7 Good (81)
        <6 Below Expectation (101)
        Time of the year
        Mar - May (114)
        Jun - Aug (116)
        Sep - Nov (128)
        Dec - Feb (85)
        All guests (573)
        All room types
        All languages

        Show reviews that mention 

        Showing 443 verified guest comments
        12345
        8.0
        Excellent
        Regawa from Indonesia
        Business traveler
        Superior Queen
        Stayed 2 nights in September 2014

        Busy hotel at the city center”

        close to shopping centre, in the city centre

        This was my second time here (in Swissbel Borneo). I had to return here since I couldn't find a better option. Aston was a bit more expensive. So for the same location, slightly less breakfast variation, but slightly lower rate, you get just about the same hotel quality. Nice to have breakfast by the pool in the morning. The hotel is overall very busy (and it was also busy when I previously stayed here 4 years before). I think they have been doing quite good.

        Reviewed October 24, 2014
        9.7
        Exceptional
        RUDYANTO from Indonesia
        Business traveler
        Superior Queen
        Stayed 1 night in May 2012

        A perfect stay with fabulous service”

        best service

        the hotel is near the city. the hotel crew is really nice and welcome. the building itself is new and the standard of swiss belhotel is really as good as it said even in other city. the room is clean and new. so it is really comforting after the business trip i took. the breakfast is great. i love to come by again on my next business trip.

        Reviewed May 10, 2012
        8.7
        Excellent
        Martin from Indonesia
        Business traveler
        Superior Queen
        Stayed 1 night in August 2010

        Swiss-Belhotel Borneo Samarinda,”

        clean room
        no outdoor garden

        good hospitality. location suitable for business. Recomended to overseas travellers as they have international standard of service. closeby or connected to shoppinng centre that we can get various items, including some foodcourt.

        Reviewed August 23, 2010
        9.6
        Exceptional
        SHANTANU from India
        Solo traveler
        Superior Room
        Stayed 2 nights in January 2019

        Fantastico!!!”

        My first visit to Samrinda/Tengarong was absolutely wonderful after staying in this hotel. Unfortunately they could not provide me smoking room. But the hotel was just beside the Plaza mall and easy accessible to centre of the city.

        Reviewed January 15, 2019

        Dear Mr. Shantanu, Thank you for spending your quality time to rate and review us. We are delighted to understand that you were having wonderful stay with us when you come to Samarinda. We apologise for not able to provide you smoking room on your arrival, however should you come again in the future please do contact us for your room preference so we can ensure you to have room type you wish to stay in. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

        Responded January 30, 2019
        Swiss-Belhotel Borneo Samarinda
        8.0
        Excellent
        JIMMY from Indonesia
        Family with young children
        Superior Twin
        Stayed 1 night in November 2018

        Good Location”

        Good location, near mall, breakfast just average

        Reviewed April 16, 2019

        Dear Bapak Jimmy, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you visit Samarinda. We are delighted to understand that you had pleasant stay experience with us, especially with our hotel strategic location which located in the center of business district, culinary, and entertainment hub of Samarinda City. We also have direct access to shopping mall from our basement. Thank you for your feedback regarding our breakfast quality. We will take action and improve. We are looking forward to welcoming you back in the near future. Sincerely Yours, General Manager

        Responded April 18, 2019
        Swiss-Belhotel Borneo Samarinda
        8.0
        Excellent
        Tanisa from Indonesia
        Business traveler
        Superior Twin
        Stayed 1 night in March 2019

        Good location ”

        Recommended

        Reviewed March 18, 2019

        Dear Ibu Tanisa, Thank you for choosing our hotel as your second home away from home when you come to Samarinda. We are delighted to understand that you love our hotel location which located in the center of business district, culinary, and entertainment hub of Samarinda city. Again, thank you for your kindness to recommend us. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Sincerely Yours, General Manager

        Responded March 19, 2019
        Swiss-Belhotel Borneo Samarinda
        10.0
        Exceptional
        Ivana from Indonesia
        Family with teens
        Superior Twin
        Stayed 1 night in October 2018

        Exceptional”

        Nice hotel and you can see the mahakam river from the hotel.

        Reviewed November 08, 2018

        Dear Ibu Ivana, Thank you for your kindness to write us review and even rate us on Agoda. We are delighted to understand that you had pleasant stay with us, able to offer you a nice stay and enjoying the Mahakam river view from your window. We are looking forward to welcoming you back with your family soon to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager

        Responded November 15, 2018
        Swiss-Belhotel Borneo Samarinda
        8.4
        Excellent
        Irwan from Indonesia
        Business traveler
        Stayed 2 nights in September 2018

        Value for money”

        On the heart of the city, spacious room, good view, various of breakfast.

        Reviewed September 23, 2018

        Dear Bapak Irwan, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel in Samarinda. We are delighted to understand that you feel happy stayed with us, especially with our hotel strategic location in the center of business disctrict and entertainment hub of the city, spacious room, direst Mahakam River view, and our breakfast menu which served in our new restaurant which offer you brand new ambiance for a better dining experience. We are looking forward to welcoming Bapak Irwan back in the near future. Sincerely Yours, General Manager

        Responded September 24, 2018
        Swiss-Belhotel Borneo Samarinda
        9.6
        Exceptional
        isn from Australia
        Couple
        Superior Twin
        Stayed 2 nights in May 2018

        Excellent value at this point. ”

        It’s a little unusual for me to see rooms with single beds but they were still comfortable. I haven’t traveled extensively in Asia so it may be common and I wouldn’t know. Where else in the world can you get this standard for the same price? Very happy.

        Reviewed May 30, 2018

        Dear Mr. Isn, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you come to Samarinda City. We are delighted to understand that you feel comfortable and very happy with our facilities and services. We are looking forward to having you back and stay with us in the near future. Warmest Regards, General Manager

        Responded June 12, 2018
        Swiss-Belhotel Borneo Samarinda
        2.4
        jerry from Indonesia
        Family with young children
        Executive
        Stayed 2 nights in September 2017

        Poor services”

        Hotel management not delivered the promise. I was order through agoda for executive class with large bed, unfortunetaly they just give a double one without tried to give a solution. Check in/check out time were so long and bored. Room facilities quit classic (Old stuff).

        Reviewed September 18, 2017

        Dear Mr. Jerry, First, we would like to thank you for coming back to Swiss-Belhotel Borneo Samarinda. Please accept our deep apologies for the continuous inconvenience experience you had. If we were putting ourselves on your shoes we might feel the same. Please give us another chance to rectify your dissatisfaction on your next visit. We are going to clarify the issue and make more improvements.We are ensuring you to having a very good take care on your stay with us. Again, please accept our deepest apologies on this issue. We are hoping for your coming back to Swiss-Belhotel Borneo Samarinda in the near future. Have a great day Warmest Regards, Public Relations Executive

        Responded September 25, 2017
        Swiss-Belhotel Borneo Samarinda
        6.8
        Good
        Lawrence from Singapore
        Business traveler
        Deluxe Queen
        Stayed 1 night in January 2017

        Average Hotel but value for money and good service”

        It is a bit run down and the room is not really clean. When I first turn on the air conditioning, it emit a very funny smell which quickly spread to the room. Left the room for dinner and when back after two hours, the smell have dissipated. Asked for a adaptor and the staff turns up with two for me to choose. Extremely nice of them. Breakfast spread was good for me. Checking out as a bit of a problem due to language issue. They understand English but they have a hard time explaining to me. After much distress on both sides, we managed to resolve the issue.

        Reviewed January 07, 2017

        Dear Sir/Madam Lawrence, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda, East Kalimantan.We are pleased to hear that our service was good and you liked our breakfast. Please accept our apologies for your inconvenience experience while entering the room. Your feedback is a firm introspection we shall take action right before we offer you the room in the future. However we are renovating some of our rooms at the moment and shall released soon, which have new facilities and better comfortness for your next stay. We also shall do more training regarding this communication issue, we hope these experience will not stop you from coming back to our hotel. We will show you the improvement on your next visit. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive

        Show more
        Swiss-Belhotel Borneo Samarinda
        4.4
        Hunsa from Thailand
        Business traveler
        Superior Queen
        Stayed 2 nights in August 2016

        disappointed”

        Hotel was old, small , no garden, no lawn, only building in the middle of city center which was not nice. In the map it is near the river but in reality it's not near and there was a wall preventing you to walk to the river side. Lobby was small and poorly decorated. Breakfast mostly no Indonesian foods and no salad bar. Salad limited to a tiny cup. No fruit refilled. Restuarant was small . Will not stay here again. It is overated by Agoda.

        Reviewed September 02, 2016

        Dear Sir/Madam Hunsa, First, we would like to thank you for choosing our hotel as your preferred hotel while visiting Samarinda, East Kalimantan. We appreciate for your time to write us review and share your stay experience. I understand that you were looking the river view destination. The wall you mentioned, I believe its for harbour. However the government has invented new destination which allowed you to see the river in closer distance as we known as Mahakam Lampion Garden which could be your next destination when you visit Samarinda. FYI, our breakfast has been upgraded with more asian and western choices. We also have Dim Sum corner, Indonesian traditional food corner, and many more. Salad bar has been upgraded with selections of vegetable and more dressing. We hope this improvements we made shall changed your mind to visit us once again. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive

        Show more
        Swiss-Belhotel Borneo Samarinda
        7.3
        Very good
        Novita from Indonesia
        Business traveler
        Superior Queen
        Stayed 2 nights in November 2013

        Comfortable inside the room”

        The cleanliness, location and value for money

        The stay used to be very comforting, I always choose this hotel if I go to Samarinda. But the last time I actually very disappointed since I checked in at almost midnight, booked via Agoda. They told me the room were completely occupied. At last the first night they moved us to less value hotel which is never be in my interest. I hope they fix the problem to prevent this happen again. But still I enjoy the staying in this hotel.

        Reviewed May 09, 2014
        10.0
        Exceptional
        ROY from Indonesia
        Family with young children
        Superior Queen
        Stayed 1 night in April 2014

        Good hotel to stay with family, close to shopping ”

        Good Hotel, Good Location, Good food, easy to find the Hotel and many transport to find also many food stall surrounding the hotel more than that save place.

        We really enjoy while staying in this hotel. Connect to shopping mall is good for us to across make us comport during we bring our shopping thing. Very good breakfast available ( many chosen of local or expatrite food. Fresh Milk and various fresh fruits served.

        Reviewed April 29, 2014
        9.0
        Exceptional
        NG from Indonesia
        Family with young children
        Deluxe Queen
        Stayed 2 nights in December 2013

        Nice Hotel”

        Big room, clean, good hospitality

        I stayed in this hotel with my family (2 adult & 2 young children) during our holiday. Spent 1 night there. But accidentaly my youngest child got injured on his tumb when he swam in the pool. The staff paid good attention for this matter.

        Reviewed April 15, 2014
        9.0
        Exceptional
        Shelvi from Indonesia
        Family with young children
        Superior Queen
        Stayed 1 night in March 2014

        Direct access to shopping areas”

        Close to shopping areas, easy access to public transport, nice swimming pools

        The hotel is centrally located in the city and has easy access to public transport. The parking area is connected to Samarinda Central Plaza in which the access door is located beside the restaurant. The room is clean and comfortable, but the wifi in room is quite slow. It also has nice and child friendly swimming pool.

        Reviewed March 18, 2014
        9.7
        Exceptional
        Kay from Australia
        Couple
        Superior Queen
        Stayed 2 nights in August 2013

        friendly staff, nice rooms and amenities ”

        Excellent swimming pool, great breakfast, nice spa facilities

        We enjoyed our stay at this hotel and in fact extended it for an extra night. The pool area was excellent and the spa treatments were lovely as well as good value. Only drawback was that their wifi was not available to apple devices such as iPhones and iPads. The hotel is next door to Samarinda Central Plaza and a few minutes walk to the Mahakam River which could be seen from our room.

        Reviewed August 29, 2013
        8.3
        Excellent
        David from Malaysia
        Family with teens
        Deluxe Queen
        Stayed 1 night in March 2013

        Nice hotel”

        Cleanliness, Large Room, Great breakfast

        I travelled with my family and I was very happy because we were given inter-connecting rooms. The hotel offers great breakfast and it has a pool that is not exposed to direct sunlight. A shopping complex is just behind the hotel and it is within walking distance

        Reviewed April 17, 2013
        5.7
        Asrul from Indonesia
        Solo traveler
        Superior Queen
        Stayed 1 night in October 2012

        a comfortable hotel. good service.”

        good location.

        the hotel has a good location in the heart of the city of Samarinda. They offered a clean and comfortable room, i could see the city street from my window's room. a free wi-fi internet access could be accessed from my room, the internet speed was not too bad. The hotel also served a decent breakfast.

        Reviewed October 29, 2012
        8.0
        Excellent
        Tan from Singapore
        Business traveler
        Superior Queen
        Stayed 1 night in September 2012

        ok hotel”

        near to port

        my 2nd time stay at this hotel. problem when check in. but the problem was solve after they check me in to the room. agoda should make sure the hotel recived the booking and not just email over to the hotel and that all. i have call them up as it is an oversea call and i have pay for it.

        Reviewed October 11, 2012
        12345
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        Swiss-Belhotel Borneo Samarinda
        |Very good 7.4
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        • Very good location
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