Free Wi-Fi in all rooms!
|Value for money||7.1|
|Nearest airport||Temindung Airport (SRI)|
|Distance to airport||18.7 km|
"Hotel was fine, location, amentities, staff were great."
January 7, 2018
September 7, 2018
"Still good service and location."
April 26, 2017
"Location , clean room , great staff"
March 12, 2016
Swiss-Belhotel Borneo Samarinda is the first international hotel in Samarinda, providing guests first-class accommodation in the heart of the East Kalimantan capital. Like its group of hotels throughout Indonesia, this property provides a peaceful and comfortable stay. Enjoy the pool, take advantage of the fitness center, relax with a spa and massage, then dine at the in-house restaurant serving a wide choice of unique regional and contemporary Chinese cuisine in an informal atmosphere. With direct access to the Central Plaza, one of the largest mall in Samarinda, guests are in for some serious shopping missions. Samarinda is well worth exploring and provides an easy introduction to the region before setting off for the remote and untamed heart of wild Kalimantan. Maintaining high standards at all levels, Swiss-Belhotel Borneo Samarinda will definitely make your stay a good one.
April 24, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-16 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 17 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Swiss-Belhotel Borneo Samarinda
Samarinda City Center
Samarinda City Center
Samarinda City Center
Samarinda City Center
Show reviews that mention
Busy hotel at the city center”
This was my second time here (in Swissbel Borneo). I had to return here since I couldn't find a better option. Aston was a bit more expensive. So for the same location, slightly less breakfast variation, but slightly lower rate, you get just about the same hotel quality. Nice to have breakfast by the pool in the morning. The hotel is overall very busy (and it was also busy when I previously stayed here 4 years before). I think they have been doing quite good.
A perfect stay with fabulous service”
the hotel is near the city. the hotel crew is really nice and welcome. the building itself is new and the standard of swiss belhotel is really as good as it said even in other city. the room is clean and new. so it is really comforting after the business trip i took. the breakfast is great. i love to come by again on my next business trip.
Swiss-Belhotel Borneo Samarinda,”
good hospitality. location suitable for business. Recomended to overseas travellers as they have international standard of service. closeby or connected to shoppinng centre that we can get various items, including some foodcourt.
My first visit to Samrinda/Tengarong was absolutely wonderful after staying in this hotel. Unfortunately they could not provide me smoking room. But the hotel was just beside the Plaza mall and easy accessible to centre of the city.
Dear Mr. Shantanu, Thank you for spending your quality time to rate and review us. We are delighted to understand that you were having wonderful stay with us when you come to Samarinda. We apologise for not able to provide you smoking room on your arrival, however should you come again in the future please do contact us for your room preference so we can ensure you to have room type you wish to stay in. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager
Good location, near mall, breakfast just average
Dear Bapak Jimmy, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you visit Samarinda. We are delighted to understand that you had pleasant stay experience with us, especially with our hotel strategic location which located in the center of business district, culinary, and entertainment hub of Samarinda City. We also have direct access to shopping mall from our basement. Thank you for your feedback regarding our breakfast quality. We will take action and improve. We are looking forward to welcoming you back in the near future. Sincerely Yours, General Manager
Good location ”
Dear Ibu Tanisa, Thank you for choosing our hotel as your second home away from home when you come to Samarinda. We are delighted to understand that you love our hotel location which located in the center of business district, culinary, and entertainment hub of Samarinda city. Again, thank you for your kindness to recommend us. We are looking forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Sincerely Yours, General Manager
Nice hotel and you can see the mahakam river from the hotel.
Dear Ibu Ivana, Thank you for your kindness to write us review and even rate us on Agoda. We are delighted to understand that you had pleasant stay with us, able to offer you a nice stay and enjoying the Mahakam river view from your window. We are looking forward to welcoming you back with your family soon to Swiss-Belhotel Borneo Samarinda! Sincerely Yours, General Manager
Value for money”
On the heart of the city, spacious room, good view, various of breakfast.
Dear Bapak Irwan, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel in Samarinda. We are delighted to understand that you feel happy stayed with us, especially with our hotel strategic location in the center of business disctrict and entertainment hub of the city, spacious room, direst Mahakam River view, and our breakfast menu which served in our new restaurant which offer you brand new ambiance for a better dining experience. We are looking forward to welcoming Bapak Irwan back in the near future. Sincerely Yours, General Manager
Excellent value at this point. ”
It’s a little unusual for me to see rooms with single beds but they were still comfortable. I haven’t traveled extensively in Asia so it may be common and I wouldn’t know. Where else in the world can you get this standard for the same price? Very happy.
Dear Mr. Isn, We would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred second home away from home when you come to Samarinda City. We are delighted to understand that you feel comfortable and very happy with our facilities and services. We are looking forward to having you back and stay with us in the near future. Warmest Regards, General Manager
Hotel management not delivered the promise. I was order through agoda for executive class with large bed, unfortunetaly they just give a double one without tried to give a solution. Check in/check out time were so long and bored. Room facilities quit classic (Old stuff).
Dear Mr. Jerry, First, we would like to thank you for coming back to Swiss-Belhotel Borneo Samarinda. Please accept our deep apologies for the continuous inconvenience experience you had. If we were putting ourselves on your shoes we might feel the same. Please give us another chance to rectify your dissatisfaction on your next visit. We are going to clarify the issue and make more improvements.We are ensuring you to having a very good take care on your stay with us. Again, please accept our deepest apologies on this issue. We are hoping for your coming back to Swiss-Belhotel Borneo Samarinda in the near future. Have a great day Warmest Regards, Public Relations Executive
Average Hotel but value for money and good service”
It is a bit run down and the room is not really clean. When I first turn on the air conditioning, it emit a very funny smell which quickly spread to the room. Left the room for dinner and when back after two hours, the smell have dissipated. Asked for a adaptor and the staff turns up with two for me to choose. Extremely nice of them. Breakfast spread was good for me. Checking out as a bit of a problem due to language issue. They understand English but they have a hard time explaining to me. After much distress on both sides, we managed to resolve the issue.
Dear Sir/Madam Lawrence, First, we would like to thank you for choosing Swiss-Belhotel Borneo Samarinda as your preferred hotel while visiting Samarinda, East Kalimantan.We are pleased to hear that our service was good and you liked our breakfast. Please accept our apologies for your inconvenience experience while entering the room. Your feedback is a firm introspection we shall take action right before we offer you the room in the future. However we are renovating some of our rooms at the moment and shall released soon, which have new facilities and better comfortness for your next stay. We also shall do more training regarding this communication issue, we hope these experience will not stop you from coming back to our hotel. We will show you the improvement on your next visit. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive
Hotel was old, small , no garden, no lawn, only building in the middle of city center which was not nice. In the map it is near the river but in reality it's not near and there was a wall preventing you to walk to the river side. Lobby was small and poorly decorated. Breakfast mostly no Indonesian foods and no salad bar. Salad limited to a tiny cup. No fruit refilled. Restuarant was small . Will not stay here again. It is overated by Agoda.
Dear Sir/Madam Hunsa, First, we would like to thank you for choosing our hotel as your preferred hotel while visiting Samarinda, East Kalimantan. We appreciate for your time to write us review and share your stay experience. I understand that you were looking the river view destination. The wall you mentioned, I believe its for harbour. However the government has invented new destination which allowed you to see the river in closer distance as we known as Mahakam Lampion Garden which could be your next destination when you visit Samarinda. FYI, our breakfast has been upgraded with more asian and western choices. We also have Dim Sum corner, Indonesian traditional food corner, and many more. Salad bar has been upgraded with selections of vegetable and more dressing. We hope this improvements we made shall changed your mind to visit us once again. We are looking forward to welcoming you back at Swiss-Belhotel Borneo Samarinda. Warm Regards, Public Relations Executive
Comfortable inside the room”
The stay used to be very comforting, I always choose this hotel if I go to Samarinda. But the last time I actually very disappointed since I checked in at almost midnight, booked via Agoda. They told me the room were completely occupied. At last the first night they moved us to less value hotel which is never be in my interest. I hope they fix the problem to prevent this happen again. But still I enjoy the staying in this hotel.
Good hotel to stay with family, close to shopping ”
We really enjoy while staying in this hotel. Connect to shopping mall is good for us to across make us comport during we bring our shopping thing. Very good breakfast available ( many chosen of local or expatrite food. Fresh Milk and various fresh fruits served.
I stayed in this hotel with my family (2 adult & 2 young children) during our holiday. Spent 1 night there. But accidentaly my youngest child got injured on his tumb when he swam in the pool. The staff paid good attention for this matter.
Direct access to shopping areas”
The hotel is centrally located in the city and has easy access to public transport. The parking area is connected to Samarinda Central Plaza in which the access door is located beside the restaurant. The room is clean and comfortable, but the wifi in room is quite slow. It also has nice and child friendly swimming pool.
friendly staff, nice rooms and amenities ”
We enjoyed our stay at this hotel and in fact extended it for an extra night. The pool area was excellent and the spa treatments were lovely as well as good value. Only drawback was that their wifi was not available to apple devices such as iPhones and iPads. The hotel is next door to Samarinda Central Plaza and a few minutes walk to the Mahakam River which could be seen from our room.
I travelled with my family and I was very happy because we were given inter-connecting rooms. The hotel offers great breakfast and it has a pool that is not exposed to direct sunlight. A shopping complex is just behind the hotel and it is within walking distance
a comfortable hotel. good service.”
the hotel has a good location in the heart of the city of Samarinda. They offered a clean and comfortable room, i could see the city street from my window's room. a free wi-fi internet access could be accessed from my room, the internet speed was not too bad. The hotel also served a decent breakfast.
my 2nd time stay at this hotel. problem when check in. but the problem was solve after they check me in to the room. agoda should make sure the hotel recived the booking and not just email over to the hotel and that all. i have call them up as it is an oversea call and i have pay for it.