Swiss-Belhotel Cirebon
Swiss-Belhotel Cirebon
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8.0
Very good

"Great hotel, one of the best accomodation in Cirebon"

Yuriandi

|

January 17, 2017

Deluxe Twin - Room plan Swiss-Belhotel Cirebon
Deluxe Twin - Room plan
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Lobby Swiss-Belhotel Cirebon
Lobby
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Lobby Swiss-Belhotel Cirebon
Lobby
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Interior view Swiss-Belhotel Cirebon
Interior view
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See map Swiss-Belhotel Cirebon
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Excellent
Location
8.6
See all 6 photos Swiss-Belhotel Cirebon
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What guests are saying:
very clean hotel and the staff very helpful
Haryanto from Indonesia
Business traveler
Hotel has good location and connecting to CSB mall. Near to top culinary in Cirebon. Unfortunately there's no playground for kids in hotel.
Richard from Indonesia
Family with young children
Clean : 9 Location : 9,5 (Near Mall) Facilities : 9 Best Hotel in Cirebon
Efrizal from Indonesia
Family with young children
Great location next to BTS mall with a lot of restaurant and supermarket. Will come back again for sure
Eddy from Indonesia
Business traveler
Clean Hotel Next to Mall, perfect for travelling in Cirebon
fonsin from Indonesia
Couple
it also has drop off facility to station, which is very useful esp if u have early in the morning train.
Nisa from Brunei Darussalam
Solo traveler
Connect to the best mall in town, friendly staffs,
azizah from Indonesia
Family with young children
easy check in, good hotel, parking a bit hard to get, since sharing with the shopping centre.
Charles from Indonesia
Couple
Good location
VEMNI from Indonesia
Family with young children
we already the second times in here and still comfortable with the service, even the breakfast time was really crowded because of the holiday and full booked.
INDIRA from Indonesia
Family with young children
Very good
From 1228 reviewsSee what guests said
7.9
/
10
Excellent cleanliness
8.0
Recommended by 86% of guests
Value for money7.6
Distance to city center2.1 km
Location rating8.6
Nearest airportPenggung Airport (CBN)
Distance to airport4.3 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Blackout curtains

Select your room
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Presidential Suite
Presidential Suite
...
  • Room size: 115 m²/1238 ft²
  • City view
  • 1 double bed
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Honeymoon Suite
Honeymoon Suite
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  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed
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Business Suite
Business Suite
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  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed
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Executive Suite
Executive Suite
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  • Room size: 73 m²/786 ft²
  • City view
  • 1 double bed
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Deluxe Twin
Deluxe Twin
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  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Superior Deluxe Double
Superior Deluxe Double
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  • Room size: 31 m²/334 ft²
  • City view
  • 1 king bed
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Superior Deluxe Twin
Superior Deluxe Twin
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
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Double Or Twin Executive
Double Or Twin Executive
...
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    Suite ( No Breakfast )
    Suite ( No Breakfast )
    ...
      Enter dates to see prices
      Double Superior Room
      Double Superior Room
      ...
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        Have a question for Swiss-Belhotel Cirebon?

        What people love about the property

        • 6.8
          Good

          "Very nice for welcome drink."

          Hunang

          |

          April 28, 2017

        • 9.2
          Exceptional

          "Good hotel ,good place!"

          cheng

          |

          November 15, 2016

        • 8.3
          Excellent

          "Great selection of food and location."

          Danis

          |

          January 21, 2016

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        More about Swiss-Belhotel Cirebon

        More about Swiss-Belhotel Cirebon

        7.6
        Very good

        "Cozy bed and spacious deluxe room."

        Ng A.

        |

        July 17, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What they offer

        8.8
        Excellent

        "Clean Hotel Next to Mall, perfect for travelling in Cirebon"

        fonsin

        |

        April 10, 2018

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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (1228)Booking.com Reviews (178)
        7.9
        /
        10
        Cleanliness8.0
        Facilities7.6
        Location8.6
        Room comfort and quality8.0
        Service7.8
        Value for money7.6
        Provided by verified guests of Agoda
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        All guests (1228)
        All room types

        Show reviews that mention 

        Showing 986 verified guest comments
        12345
        8.4
        Excellent
        Christianto from Indonesia
        Family with young children
        Superior Deluxe Double
        Stayed 2 nights in July 2018
        Nice hotel, as expected but some rooms were noisy”
        Rooms were clean but rooms facing north were creaking from the wind. We asked for south facing rooms and no problems thereafter. Restaurant took a long time to serve outside of the mealtime but food was good. Staff were very helpful though throughout the stay.
        Reviewed November 22, 2018
        Dear Mr. Christitanto, Thank you for sharing your experience during stay with us on your recent visit. We are happy to know that you received helpful service from our staff. We also apologize related your experience in our restaurant. We have noted your valuable information we will take immediate provide refreshment training to all the staff as we follow Swiss-Belhotel International standard. Again, thank so much for the sharing and we really appreciate it. We are looking forward to welcome you back on the next trip. Best Regards, Fourto Laoli Front Office Manager
        Responded November 23, 2018
        Swiss-Belhotel Cirebon
        9.2
        Exceptional
        dyon from Indonesia
        Family with teens
        Superior Deluxe Double
        Stayed 2 nights in December 2018
        Great hotel at great location”
        Here some of my experience while staying at Swissbel hotel Cirebon : Rooms are comfortable and clean, with great breakfast to choose. Swimming pool are big enough and clean. And there is also connecting bridge directing to CSB mall. Easy to access, especially if you need something to buy at mall. Luckily the hotel located at the heart of Cirebon, make it easy to reach from any points. Love it. Will come back here again someday.
        Reviewed December 29, 2018
        Dear Mr. Dion, Thank you for sharing your experience regarding our property on your holiday trip. Also for the great score. We really appreciate it. Please be inform that we have distributed your comment to whole staff. It give as motivation to do better in our service and product. Again, Thank you so much for the feedback. We are looking forward to welcome you back on the next trip. Best Regards, Fourto Laoli Front Office Manager
        Responded January 16, 2019
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        Abraham from Indonesia
        Solo traveler
        Deluxe Twin
        Stayed 1 night in December 2018
        Pleasant stay at Swiss Belhotel Cirebon”
        Clean room, nice breakfast but too crowded
        Reviewed January 05, 2019
        Dear Mr. Abraham, Thank you for leaving your comment. We really appreciate it. it help us to ensure the service and product follow Swiss-Belhotel standard. We hope that we could serve you back on the next visit. Best Regards, Fourto Laoli Front Office Manager
        Responded January 17, 2019
        Swiss-Belhotel Cirebon
        8.0
        Excellent
        oddy from Indonesia
        Business traveler
        Deluxe Twin
        Stayed 2 nights in January 2019
        Great location, near shopping center”
        Use grab......slot parking is hard to find
        Reviewed January 05, 2019
        Dear Mr. Odi, Thank you for taking time to share your experience at our property. We really appreciate it. Beside at front lobby area hotel parking available at P6A or third floor. However our guest can get our hotel by online taxi. Please be informed that we have open Wellness center as the new facility at our hotel. We hope that you can enjoy the facility on the next arrival. Best Regards, Fourto Laoli Front Office Manager
        Responded January 16, 2019
        Swiss-Belhotel Cirebon
        8.8
        Excellent
        Oki from Indonesia
        Family with young children
        Superior Deluxe Double
        Stayed 1 night in December 2018
        Good location”
        Good location on City center and in the big shopping mall in Cirebon, wide room and comfortable bed
        Reviewed January 02, 2019
        Dear Mr. Oki, Thank you for sharing your valuable feedback. we really appreciate it and we are looking forward to welcome you back on the next arrival. Best regards, Fourto Laoli Front Office Manager
        Responded January 16, 2019
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        linda from Singapore
        Family with teens
        Deluxe Twin
        Stayed 1 night in March 2018
        Excellent”
        convenience as connected to mall. Down side fridge not cold as it works with main switch(card slot) so if u leave d room n pull out room card fridge will turn off. main lobby has cool but not on level where my room I located. feeling stuffy the moment left open. other than that everything is good.
        Reviewed March 25, 2018
        Dear Ms. Linda, Warm greeting from Swiss-Belhotel Cirebon... Thank you for taking time to write your feedback regarding our property on your recent visit. Your review is very important to us to improve our services and product as we follow Swiss-Belhotel International standard. We have noted for the issue and bring up to our management discussion. Again, thank you so much for your information, we really appreciate it and we hope that we could welcome you back at Swiss-Belhotel Cirebon on the next arrival. Best Regards Fourto Laoli Front Office Manager
        Responded March 26, 2018
        Swiss-Belhotel Cirebon
        8.0
        Excellent
        Muhammad from Indonesia
        Family with young children
        Superior Deluxe Double
        Stayed 2 nights in December 2018
        Great Hotel in Cirebon”
        next to mall, located in city centre, friendly staffs, spacious room
        Reviewed January 08, 2019
        Dear Pak Muhammad, Thank you for your valuable feedback. Your feedback is very important to us to ensure the service and product follow Swiss-Belhotel International standard. Also we are happy to find that our services meet the your expectation. Once again, thank you so much and we are looking forward to welcome you back on the next visit. Best Regards, Fourto Laoli Front Office Manager
        Responded January 17, 2019
        Swiss-Belhotel Cirebon
        8.8
        Excellent
        irjuandi from Indonesia
        Family with young children
        Deluxe Twin
        Stayed 1 night in January 2019
        Excellent”
        Parking dan check in not convenient
        Reviewed January 06, 2019
        Dear Pak Irjuandi, Thank you for taking time to share your experience on your recent visit regarding our property. We do apologize for unpleasant experience related our parking area. Please be informed that at lobby area available valet service. For your confortable Please do not to hesitate to contact our officer to valet your vehicle. Again, thank you so much for the feedback, we really appreciate it. We hope to see you on the next arrival. Best regards, Fourto Laoli Front Office Manager
        Responded January 17, 2019
        Swiss-Belhotel Cirebon
        7.2
        Very good
        Vincent from Indonesia
        Family with young children
        Deluxe Twin
        Stayed 1 night in October 2018
        Dont book in here using agoda”
        I’m using agoda to book for swissbell hotel Every kind of term already fixed on the web City view No. Smoking Then when i came into the room smells cigarette and there is no city view only window to the rooftop And i try to call receptionist to claim regarding my terms on booking, they were explain on their cooperating with agoda without notice of any terms kind of request and all the room type which i booked all there was smoking room. Then i try to call service center agoda there is no option to talk with operator just turn around on system phone call, this kind of shit things that probably make me consider using agoda for next time
        Reviewed October 12, 2018
        Dear Mr. Vincent, Warm greeting from Swiss-Belhotel Cirebon ... Thank you for letting us know your experience on your booking process on your last visit to our property. We apologize for your unpleasant experience. We understand that is not acceptable in any circumstances. However, we have brought the issue to Agoda as our parter to ensure that matter will not happen again in the future to you and also to our other guests. Again thank you for bringing the issue to us, we are looking forward to welcome you back to Swiss-Belhotel Cirebon on the next visit. Best Regards, Fourto Laoli
        Responded October 22, 2018
        Swiss-Belhotel Cirebon
        8.8
        Excellent
        Riksa from Indonesia
        Family with young children
        Superior Deluxe Double
        Stayed 2 nights in August 2018
        Good service”
        Everything was perfect but not with parking lot. It was very inconvenient because I had to park my car on the 6th floor. There was a valet service but I need to pay IDR 15k. I would suggest the management to make a designated parking lot for hotel guests close to lobby. I don't want to drive all the way to 6th floor (there are even 12 stories, as every floor has letter A and B).
        Reviewed August 21, 2018
        Dear Pak Rizka, Thank you for taking time to write your review regarding our property on your recent visit. We are sorry for inconvenience for the service during your stay. Your input has been noted and to be our management discussion. Again thank you so much and we look forward to welcome you back on the next arrival. Best Regards, Fourto Laoli Front Office Manager
        Responded August 23, 2018
        Swiss-Belhotel Cirebon
        6.4
        Good
        Vincent from Indonesia
        Group
        Deluxe Twin
        Stayed 1 night in July 2018
        WILL NOT STAY IN HERE ANYMORE”
        FIRST IS WE ARE CHECKING IN LATE, AROUND 10PM. IT IS OUR FAULT IN BOOKING WE SELECT SMOKING ROOM, IN RECEIPTIONIST WE ASKING FOR NON SMOKING - BUT THEY SAID IT IS BOOKED OUT ALREADY. SO WE DECIDED TO TRY THAT SMOKING ROOM - ALTHOUGH WE ARE NOT SMOKING. THE STAFF SAID THEY WILL DO "NO SMOKING PREPARATION" BUT WHEN WE REACH ROOM, THE SMELL IS VERY SMOKING LIKE. SO IN PHONE WE ARE ASKING AGAIN TO MOVE TO OTHER ROOM, EVEN IF WE SHOULD UPGRADE. THEN THE STAFF OFFER TO UPGRADE TO BIGGER ROOM WITH ADDITIONAL COST 100K IDR. THE BAD THING START TO HAPPEN, THEY ARE REQUESTING TO GIVE TO THE BELL BOY LATER WHILE EXCHANGING ROOM KEY. WE ARE MOVING FROM 601 TO 955. IT IS EXACLY SAME ROOM LAYOUT. NO DIFFERENT AT ALL. AND WE CONSIDER THIS AS A SCAM, THE 100K IDR THAT IS THE EXTRA "PERSONAL CHARGE" FROM THE STAFF. IT IS A SHAME FOR 4 STAR HOTEL LIKE THIS. GENERALLY I WILL NOT STAY HERE ANYMORE, THERE ARE SEVERAL HOTEL THAT HAVE HIGHER SERVICE LEVEL THAN THIS ONE.
        Reviewed July 30, 2018
        Dear Mr. Vincent, Warm greeting from Swiss-Belhotel Cirebon... Thank you for letting us know your experience at our hotel on your recent visit. We do apologize for the unleasant experieces and it was far from our expectation. We have done investigation related to your comment, and we have taken disciplinary action to the staff which involved at your issue. Also in this week we have scheduled to our staff for the training to ensure this issue will not happen again. Related your room at 601, The room was Superior Deluxe Twin instead of Deluxe Twin and it was one level above from the room you have booked and when you were moved to 955, the room also Superior Deluxe Twin. However as consequences of the failure of our staff we would like waive your IDR.100K. Again, thank you for letting us know and hope we still could have opportunity to serve you back at Swiss-Belhotel Cirebon. Best Regards, Fourto Laoli Front Office Manager
        Responded August 06, 2018
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        Fahyudi from Indonesia
        Family with young children
        Deluxe Twin
        Stayed 1 night in December 2018
        Very kind staff and nice hotel”
        The hotel is in the nice place, but the problem is the parking car, which not easy to find
        Reviewed December 04, 2018
        Dear Pak Fahyudi, Thank you for leaving your review regarding our property on your recent visit. Your reviews are very important to us in order to provide a better service to our guest. The Parking Area available at P6A or at third floor. However you could ask our valet Parking staff for assistance, They stand by at lobby area. Again, thank you so much for the feed back, We are looking forward to welcome you back on the next trip. Best Regards, Fourto Laoli
        Responded December 05, 2018
        Swiss-Belhotel Cirebon
        8.8
        Excellent
        Fahyudi from Indonesia
        Family with young children
        Superior Deluxe Twin
        Stayed 1 night in December 2018
        Nice hotel place”
        Very kind staff and good food in the restaurant
        Reviewed December 04, 2018
        Dear Pak Fahyudi, Thank you for leaving your review regarding our property on your recent visit. Your reviews are very important to us in order to provide a better service to our guest. Also to ensure that we follow Swiss-Belhotel International Standard. We really appreciate it. Again, Thank you so much that you being part of our service in Swiss-Belhotel Cirebon. Wishing that we could serve you back on the next trip to Cirebon. Best Regards, Fourto Laoli
        Responded December 05, 2018
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        Fahyudi from Indonesia
        Family with young children
        Deluxe Twin
        Stayed 1 night in December 2018
        Very recommended hotel”
        The service is really nice and helpful staff when we stay in the hotel
        Reviewed December 04, 2018
        Dear Pak Fahyudi, Thank you for leaving your review regarding our property on your recent visit. Your reviews are very important to us in order to provide a better service to our guest. Also to ensure that we follow Swiss-Belhotel International Standard. We really appreciate it. Again, Thank you so much that you being part of our service in Swiss-Belhotel Cirebon. Wishing that we could serve you back on the next trip to Cirebon. Best Regards, Fourto Laoli
        Responded December 05, 2018
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        Fahyudi from Indonesia
        Family with young children
        Deluxe Twin
        Stayed 1 night in December 2018
        Nice place in the cirebon city”
        Very clean hotel and with nice hotel staff
        Reviewed December 04, 2018
        Dear Pak Fahyudi, Thank you for leaving your review regarding our property on your recent visit. Your reviews are very important to us in order to provide a better service to our guest. Also to ensure that we follow Swiss-Belhotel International Standard. We really appreciate it. Again, Thank you so much that you being part of our service in Swiss-Belhotel Cirebon. Wishing that we could serve you back on the next trip to Cirebon. Best Regards, Fourto Laoli
        Responded December 05, 2018
        Swiss-Belhotel Cirebon
        10.0
        Exceptional
        Harris from Indonesia
        Business traveler
        Deluxe Twin
        Stayed 1 night in November 2018
        Very Good”
        Very Good
        Reviewed November 12, 2018
        Dear Pak Harris, Thank you for taking time to share your experience during stay at our hotel. We are very proud be a part to serve you at Cirebon and to getting maximum score from you. Also we will share your comment to all our associate as it is a compliment for us and giving us motivation to do better. Again, thank you so much and we hope that we able to serve you again in next trip to Cirebon. Best Regards, Fourto Laoli Front Office Manager
        Responded November 13, 2018
        Swiss-Belhotel Cirebon
        8.4
        Excellent
        Eko from Indonesia
        Family with young children
        Superior Deluxe Double
        Stayed 1 night in October 2016
        Weekend Getaway”
        It was on the weekend that my family and I stayed at Swiss-Belhotel Cirebon. Great staff and service. The room was clean and the facilities around the hotel are great, i.e.: swimming pool, coffee shop, etc. The hotel also connect with Cirebon Superblock Mall, which can be an option if you'd like to hang around without going out from the hotel area. The only thing concern is the parking building, the ramp is quite small for a big car, it is too narrow for the ones who want to go down. Overall, I'm happy staying at this hote with my family.
        Reviewed October 20, 2016
        8.7
        Excellent
        Danis from Indonesia
        Group
        Deluxe Twin
        Stayed 1 night in October 2015
        Great stay”
        Staff performance, location, food
        Staff were really attentive, try to accomodate all our needs. Staff reserved us table at breakfast near the buffet area, because we were traveling with older people. Good food and room. Located in the city center attached to mall. Overall great stay
        Reviewed October 21, 2015
        8.0
        Excellent
        Leonardi from Indonesia
        Couple
        Superior Deluxe Double
        Stayed 1 night in January 2015
        Comfortable Hotel in Cirebon City Centre”
        Location, Breakfast, Pool
        New hotel, good breakfast, large room, nice rooftop pool. Location above mall makes it easy to get food, drinks, etc. But if you bring your own car, getting to the car park on the 5th floor is not easy and take sooo long as you have to get past the cars going to the shopping mall. Use the valet.
        Reviewed January 28, 2015
        8.7
        Excellent
        Shinichi from Japan
        Business traveler
        Deluxe Twin
        Stayed 1 night in October 2014
        Best in Cirebon”
        Location, Cleanness, New
        Visit Cirebon to observe some factories. Just stay one night and even check out at 4 am to catch the train to Bandung. Very new hotel conveniently located near by the shopping mall, and just 10 minutes drive to main railway station. Very clean inside. They provide me take-away breakfast since my check out time is 4 AM. They ask me whether I like bread or rice and chicken. I chose bread but finally I found 6 sweet donuts inside when I open the box in train. I could have chosen rice.
        Reviewed November 09, 2014
        12345
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        Swiss-Belhotel Cirebon
        |Very good 7.9
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        Experiences on Agoda. Because your room is just the beginning.

        • Excellent location
        • Cirebon Railway Station is within 1.54 km