Swiss-Belhotel Harbour Bay

Jl. Duyung, Sei Jodoh, Batu Ampar, Batu Ampar, Batam Island, Indonesia
Swiss-Belhotel Harbour Bay
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 Swiss-Belhotel Harbour Bay
Lobby Swiss-Belhotel Harbour Bay
Lobby Swiss-Belhotel Harbour Bay
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8.2
Excellent
1.6% this month
/10
(3923 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - 280 meters from city center
Parking
FREE
  • Harbour Bay Mall170 m
  • Nagoya Hill Shopping Mall1.67 km
  • Masjid Jabal Arafah1.75 km
  • Maha Vihara Duta Maitreya Temple4.6 km
  • Masjid Raya Batam6.58 km
  • Mega Mall Batam Centre6.73 km
  • Nongsa Beach11.73 km
  • Barelang Bridges20.44 km
  • Galang Refugee Camp47.84 km
  • Galang Island52.58 km
  • Highlights and ratings

    4-star Hotel
    Free Wi-Fi

    This property is in high demand!

    Booked 92 times | 34 travelers are looking at this property right now

    "VALUE FOR MONEY AND GREAT HOSPITALITY AS I HAD A BIRTHDAY FUNCTION ORGANISED AND THEY EXCEEDED MY EXPECTATION."
    selvananthan - January 14, 2019
    Exceptional reputation
    Recommended by 91% of guests
    Fantastic breakfast
    86% positive mentions
    Excellent comfort
    8.6 room quality and comfort
    Excellent cleanliness
    8.4 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Sauna

    • Air conditioning

    • Daily housekeeping

    Cheaper than 85% of all properties in Batam Island in the last 24 hoursCompared to 603 Batam Island properties at Agoda for various dates
    Property ranking|Compared to 603 Batam Island properties
    See all rankings
    Room comfort score
    8.6/10
    Review score - United States
    8.8/10
    Cleanliness score
    8.4/10
    Room size
    48 sqm.
    Better than
    99
    %
    of Batam Island properties
    Better than
    98
    %
    of Batam Island properties
    Better than
    97
    %
    of Batam Island properties
    Bigger than
    97
    %
    of Batam Island properties
    Value for money8.2
    Distance to city center2. Km
    Location rating8.4
    Nearest airportHang Nadim Airport (BTH) - Indonesia
    Distance to airport13.2 km

    Rooms available at Swiss-Belhotel Harbour Bay

    8.6
    Excellent
    Room comfort & quality
    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 44 m²/474 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Superior Deluxe
    Superior Deluxe
    ...
    • Room size: 29 m²/312 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Presidential Suite
    Presidential Suite
    ...
    • Room size: 119 m²/1281 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Sea view
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Superior Deluxe Regualr Room
    Superior Deluxe Regualr Room
    ...
    • Room size: 29 m²/312 ft²
    • Shower and bathtub
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Grande Deluxe Room
    Grande Deluxe Room
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    New Deluxe
    New Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • Garden view
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 42 m²/452 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Superior Deluxe Double or Twin Room
    Superior Deluxe Double or Twin Room
    ...
    • Room size: 29 m²/312 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
    • Shower
    Enter dates to see prices

    What people love about Swiss-Belhotel Harbour Bay

    • 8.8
      Excellent

      "Spotless and nothing like most of Batam Great hotel"

      Damian

      |

      November 22, 2018

    • 8.4
      Excellent
      Location

      "Clean & comfortable hotel near to ferry terminal."

      Anna

      |

      December 30, 2018

    • 7.6
      Very good
      Location

      "Supermarket and cinema just beside the hotel."

      Elamaaran

      |

      June 13, 2018

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    More about Swiss-Belhotel Harbour Bay

    More about Swiss-Belhotel Harbour Bay

    10.0
    Exceptional

    "Hotel breakfast splendid more like international style."

    Gasper

    |

    June 21, 2018

    Description

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    Most talked about facilities

    Breakfast
    255 mentions
    Housekeeping
    179 mentions
    Food & Dining
    90 mentions
    Swimming Pool
    59 mentions

    What they offer

    9.2
    Exceptional
    Staff 

    "The staff and manager is nice all the cheerful face."

    Boon

    |

    November 19, 2018

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Halal
    Full English/Irish

    Restaurants on site

    Swiss-cafe
    Cuisine:International
    Menu:Buffet, A-la-carte
    Red Lotus
    Cuisine:Chinese
    Menu:Buffet, A-la-carte
    The Lounge
    Cuisine:International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Swiss-Belhotel Harbour Bay from real guests

    Overall rating
    8.2
    Excellent
    From 3923 reviews
    Provided by verified guests of
    Agoda Reviews (3269)Booking.com Reviews (654)
    Rating via Agoda8.2
    /
    10
    Excellent
    1.6% this month
    Cleanliness8.4
    Facilities7.8
    Location8.4
    Room comfort and quality8.6
    Service8.4
    Value for money8.2
    High score for Batam Island
    Rating
    9+ Exceptional (641)
    8-9 Excellent (481)
    7-8 Very Good (695)
    6-7 Good (184)
    <6 Below Expectation (202)
    Time of the year
    Mar - May (543)
    Jun - Aug (659)
    Sep - Nov (452)
    Dec - Feb (549)
    All guests (3269)
    All room types
    All languages

    Show reviews that mention 

    Showing 2203 verified guest comments
    12345
    2.8
    lim from Singapore
    Family with young children
    Junior Suite
    Stayed 1 night in July 2019

    worst hotel! not worth 4 star”

    3) called for the housekeeping for additional stuffs, waited for 15mins and we called again and they told us they are otw sending over. but after 30mins still no one deliver anything up. so we called again but this time, NO PEOPLE PICK UP THE PHONE! 4) bedsheet and quilt are so dirty. 5) we are back to our hotel at 10pm. THE AIRCON ARE STILL NOT COLD! we call for another maintenance man to come n check and this time he told us, THIS IS THE COLDEST FOR ALL THE SUITE. but the room temperature are still 26+ degree???? imagine if i close the living room door. i think the room have no air at all! i went to the front office and the lady name KRISTY tell me the same thing again. i request to change room. she told me if i am willing to downgrade. at the end, they bring a portable aircon to our room. the water pipe will drain to the toilet. my child nearly fell down because of the wet floor. super disappointed!

    Reviewed July 22, 2019

    Dear Ms. Agnes Lim, Warmest Greeting from Swiss-Belhotel Harbour Bay Batam! Apologize for the delayed response, We are deeply apologize for your inconvenience experience while staying with us. We have forwarded the comments to our staff and team for the immediate follow-up and improvement. Regarding on your comments, please allow us to inform that it was maximum of room allocation since we were full on occupancy and the aircon was on its maximum degree. The other point, our housekeeping team sent your request to your room at that time and found Don't Disturb Sign hanging at the door handle. Afterwards, our housekeeping informed front office to call your room but there was no answer. And so, in the evening we send back to your room as requested. We assure you that this is not the usual standard of service we would like to give to our guest, these problem have been noted and passed on to the manager concerned to avoid similar problem in the future as well training to our staff to ma

    Show more
    Swiss-Belhotel Harbour Bay
    3.2
    lim from Singapore
    Family with young children
    Grand Deluxe
    Stayed 1 night in July 2019

    worst hotel. not worth 4 star”

    i have book a Suite room and a Grand Deluxe room. let me listed down how disappointed am i with this property. 1) i have requested for a room side by side with my another booking but i am aware that they do not have a room side by side so they will try to put us nearby and yes, we did have our room on the same level but it is not nearby. we are one end to the other. but this is beside the point. 2) check in to the room and found out that the aircon is not cold. but the living room aircon is super cold! we called for the maintenance man to come and check for the room aircon. we have adjusted to the coldest but the room temperature was 28 degree. after checking the aircon, the man told us that the aircon need 1 hour to warm up in order for it to cold. i have also requested to change to another room but he confirm with me after 1 hour it will be fine. i have yet to finish

    Reviewed July 22, 2019

    Dear Ms. Agnes Lim, Warmest Greeting from Swiss-Belhotel Harbour Bay Batam! Apologize for the delayed response, We are deeply apologize for your inconvenience experience while staying with us. We have forwarded the comments to our staff and team for the immediate follow-up and improvement. Regarding on your comments, please allow us to inform that it was maximum of room allocation since we were full on occupancy and the aircon was on its maximum degree. The other point, our housekeeping team sent your request to your room at that time and found Don't Disturb Sign hanging at the door handle. Afterwards, our housekeeping informed front office to call your room but there was no answer. And so, in the evening we send back to your room as requested. We assure you that this is not the usual standard of service we would like to give to our guest, these problem have been noted and passed on to the manager concerned to avoid similar problem in the future as well training to our staff to ma

    Show more
    Swiss-Belhotel Harbour Bay
    9.2
    Exceptional
    Josephine from Singapore
    Couple
    Superior Deluxe
    Stayed 2 nights in July 2019

    Exceptional”

    The hotel is good, bed is comfortable and breakfast if good too, only the location is a bit out of the way and the hotel charge quite expensive for transport. Nearby areas have some coffee shop and grocery so quite convenient

    Reviewed July 10, 2019

    Dear Mr/s. Josephine, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our comfortable bed and our breakfast. Thank you for your feedback and we will highlight to our management regarding transportation cost. We hope we can continue to have your support and we look forward to serving you better in the future. Regard, Dika Resv. Spv.

    Responded July 11, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Nor-Afidah from Singapore
    Solo traveler
    Superior Deluxe
    Stayed 1 night in July 2019

    Bright spark amidst gloomy surrounding”

    Pity that it is connected to a dead mall. Should just convert the mall to a food street like Nagoya or Grand Mall. But hotel is modern classic. Nice bed confy mattress. Didnt try the buffet though as travelling alone. A good place to order food from - Grab or Gojek - as place is surrounded by foodstalls - can get both local & cheap as well as upper end yuppy starbucks. Near Nagoya - walk if up to it else take grab/gojek for less than 20000 idr.

    Reviewed July 09, 2019

    Dear Mr/s. Nor Afidah Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 09, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    STEVEN from Singapore
    Couple
    Superior Deluxe
    Stayed 1 night in July 2019

    Still good”

    Good

    Reviewed July 21, 2019

    Dear Mr Steven, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    9.6
    Exceptional
    VIJAY from Singapore
    Solo traveler
    Grand Deluxe
    Stayed 1 night in July 2019

    My usual place of stay”

    No complaints. As usual, the rooms are good and clean. Aircon fantastic! Food is good. Staff always ready to help. Will always go back to Swiss Belhotel for future stays.

    Reviewed July 20, 2019

    Dear Mr. Vijay, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Ayu Kapoor

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    6.0
    TENG from Singapore
    Group
    Superior Deluxe
    Stayed 1 night in July 2019

    Location of the hotel is good. However the staff is not flexible enough to judge the situation.”

    I have booked 2 rooms with two twin beds, mean two pax to a room. However the counter staff keep insist only 2 pax’s breakfast are included, the other two have to pay cash. This was the 1st time l came across such issue after so many years with Agoda.

    Reviewed July 22, 2019

    Dear Mr/s. Teng Guat Hwa, Thank you for your time in sharing your experience with us during your recent stay. We would like to inform about your reservation we received the booking with 2 rooms and with 2 adult. its mean 1pax breakfast for each room. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Ayu Kapoor

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Yuh from Singapore
    Group
    Grand Deluxe
    Stayed 1 night in June 2019

    Good Location”

    I've stayed at this hotel for about 4 times now. Very good location and great breakfast too! For the most recent stay, I decided to try the massage at the hotel since I was given 15% off and it was quite a good deal. The experience I had from it was mixed, the massage was good. However, I was quite shocked when I was asked if I wanted "Special Service". I rejected her, but she claimed her skills was good, and then I rejected her again. Given it's quite a good hotel, I didnt expect there would be such services at the massage place, this to me really bring down the name of the hotel. And what I heard, they even provide in room massage, and provided the special service there instead.

    Reviewed June 24, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded June 26, 2019
    Swiss-Belhotel Harbour Bay
    8.8
    Excellent
    Nadzirah from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in May 2019

    Everything's awesome”

    My first time there and I love how the rooms are spacious and huge. Food is delicious, room service was fast and excellent. But what I love most was the staffs, they were very pleasant, very nice and they somehow made the ambiance so comfortable that we felt that we blended in right away. And just for the staffs, we will definitely book our next trip in Swiss Belhotel without a doubt. 🙂

    Reviewed June 04, 2019

    Dear Valued Guest Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! Ayu Kapoor Reservation Agent

    Responded June 04, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    ST from Malaysia
    Couple
    Grand Deluxe
    Stayed 1 night in April 2019

    Definitely will revisit ”

    Pros: good location, walking distance from harbourbay ferry terminal and nice seafood place. Clean and spacious room. They help to arrange birthday very nice decorations for my partner. Friendly staff, who try to arrange early check in for us! Breakfast is good, variety of food serves.

    Reviewed April 29, 2019

    Dear Mr/s. St, We happy when you happy. Give you some surprise is our priority also. Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! Best Regard, Dika Reservation Supervisor

    Responded May 09, 2019
    Swiss-Belhotel Harbour Bay
    7.2
    Very good
    Charanjeet from Singapore
    Couple
    Deluxe Double/Twin Room
    Stayed 1 night in June 2019

    A comfy stay”

    I had to pick this hotel because most hotels of my choice were booked. It’s an OK hotel. Though for its price, abit too pricey. However the room and the toilet won’t dissapoint you. Just that harborbay is a dead area and only lazy tourist thinking it’s cool to stay nearby ferry would fancy this hotel. Staff and their hospitality were all great (maya to take note off specially... her service is impeccable, willing to go out of their way to accommodate your request). But very pricy to stay at a dead area.

    Reviewed July 03, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    6.4
    Good
    Windson from Malaysia
    Business traveler
    Deluxe Double/Twin Room
    Stayed 2 nights in June 2019

    Average ”

    Just good to put a night if you plan to take ferry from Harbour bay else nothing great. The surrounding of this hotel have nothing, even eateries outlets are limited and grab car are not allowed to pick up at this area due to controlled area. Well, hotel facilities should be adequate.

    Reviewed July 03, 2019

    Dear Valued Guest, Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    Xavier from Singapore
    Family with teens
    Superior Deluxe
    Stayed 1 night in June 2019

    Great Hotel for it's price however..”

    Very nice hotel for it's price point! Clean rooms and comfortable bed with excellent amenities. However, was rather disappointed as the shower had no warm/hot water in the late evening and morning. Could have been a great stay if it weren't for that.

    Reviewed July 01, 2019

    Dear Valued Guest, Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    8.8
    Excellent
    Li from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in June 2019

    Great experience”

    I have recently been there with my boyfriend for a 2d1n short getaway trip. The place is really convenient as it is just a 5-10mins walking distance from harbour bay ferry terminal. We did not have much difficulty looking for the hotel as it is directly next to the shopping mall. Apart from that, it is also very convenient to get around places. It is just 7mins drive to Nagoya Hill [where you can get cheaper massage (90000IDR - 238000IDR) and kueh Lapis (150000IDR for big, 110000IDR for small)], but just take note that it is cheaper to take a taxi from hotel to Nagoya than the return trip, as forward trip is about 35kIDR and return is 50-60kIDR. Cleanliness wise seems to be just fine, I feel luckily to not have any experience which other commenters had been through. One thing I really like about my experience there is the friendliness of the staffs. They were all very nice and friendly even though not all of them can speak english. Overall I had a really good experience there.

    Reviewed June 27, 2019

    Dear Mr/s. Li, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service and also hotel environment. We hope we can continue to have your support and we look forward to serving you better in the future. Regard, Dika Reservation Spv.

    Responded June 27, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Nurul from Singapore
    Family with young children
    Superior Deluxe
    Stayed 1 night in July 2019

    Spacious, ideal location and great breakfast buffet!”

    Love the hotel. Clean and spacious. Opposite is the hair saloon and massage. Within 10 mins walk frm the ferry terminal. All of us enjoyed the breakfast spread. It was really good!

    Reviewed July 17, 2019

    Dear Ms. Nurul, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 17, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Dr from Singapore
    Family with young children
    Superior Deluxe
    Stayed 3 nights in March 2019

    Very near to ferry terminal. Spacious room”

    The room was very spacious. All carpet. Very helpful and polite staff. Easy to get food and taxi was always available. Convenient supermarket/store just a minute away. Very cheap and very clean massage shop (Manzu family massage) on the 2nd floor of the shopping centre. Seafood also nearby but a little expensive.

    Reviewed March 21, 2019

    Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded August 23, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Cheryl from Singapore
    Family with young children
    Superior Deluxe
    Stayed 2 nights in March 2019

    Excellent reception and room service ”

    The best we have stayed in so far, new and clean, spacious rooms for family with kids. And the staff all understands english, bonus for those who did not understand their language. Service is prompt and front desk is friendly and helpful.

    Reviewed March 19, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded August 23, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    LIM from Singapore
    Group
    Superior Deluxe
    Stayed 1 night in July 2019

    Simple 4* Hotel”

    Happy with the excellent hotel Taxi Service.

    Reviewed July 22, 2019

    Dear Mr/s. Lim, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Yong from Singapore
    Couple
    Superior Deluxe
    Stayed 1 night in July 2019

    Location ”

    Fantastic place. Location is good. Breakfast is good. Totally worth the stay.

    Reviewed July 21, 2019

    Dear Mr/s Yong, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Sim from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in March 2019

    Excellent”

    Nice place just opposite Harbour Bay. Hard to hail taxi as it is near ferry terminal. Need to use hotel transport which is more expensive but cheaper than ferry terminal.

    Reviewed July 05, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded July 06, 2019
    Swiss-Belhotel Harbour Bay
    12345

    Reviews of Swiss-Belhotel Harbour Bay from real guests

    Overall rating
    8.2
    Excellent
    From 3923 reviews
    Provided by verified guests of
    Agoda Reviews (3269)Booking.com Reviews (654)
    Rating via Agoda8.2
    /
    10
    Excellent
    1.6% this month
    Cleanliness8.4
    Facilities7.8
    Location8.4
    Room comfort and quality8.6
    Service8.4
    Value for money8.2
    High score for Batam Island
    Rating
    9+ Exceptional (641)
    8-9 Excellent (481)
    7-8 Very Good (695)
    6-7 Good (184)
    <6 Below Expectation (202)
    Time of the year
    Mar - May (543)
    Jun - Aug (659)
    Sep - Nov (452)
    Dec - Feb (549)
    All guests (3269)
    All room types
    All languages

    Show reviews that mention 

    Showing 2203 verified guest comments
    12345
    2.8
    lim from Singapore
    Family with young children
    Junior Suite
    Stayed 1 night in July 2019

    worst hotel! not worth 4 star”

    3) called for the housekeeping for additional stuffs, waited for 15mins and we called again and they told us they are otw sending over. but after 30mins still no one deliver anything up. so we called again but this time, NO PEOPLE PICK UP THE PHONE! 4) bedsheet and quilt are so dirty. 5) we are back to our hotel at 10pm. THE AIRCON ARE STILL NOT COLD! we call for another maintenance man to come n check and this time he told us, THIS IS THE COLDEST FOR ALL THE SUITE. but the room temperature are still 26+ degree???? imagine if i close the living room door. i think the room have no air at all! i went to the front office and the lady name KRISTY tell me the same thing again. i request to change room. she told me if i am willing to downgrade. at the end, they bring a portable aircon to our room. the water pipe will drain to the toilet. my child nearly fell down because of the wet floor. super disappointed!

    Reviewed July 22, 2019

    Dear Ms. Agnes Lim, Warmest Greeting from Swiss-Belhotel Harbour Bay Batam! Apologize for the delayed response, We are deeply apologize for your inconvenience experience while staying with us. We have forwarded the comments to our staff and team for the immediate follow-up and improvement. Regarding on your comments, please allow us to inform that it was maximum of room allocation since we were full on occupancy and the aircon was on its maximum degree. The other point, our housekeeping team sent your request to your room at that time and found Don't Disturb Sign hanging at the door handle. Afterwards, our housekeeping informed front office to call your room but there was no answer. And so, in the evening we send back to your room as requested. We assure you that this is not the usual standard of service we would like to give to our guest, these problem have been noted and passed on to the manager concerned to avoid similar problem in the future as well training to our staff to ma

    Show more
    Swiss-Belhotel Harbour Bay
    3.2
    lim from Singapore
    Family with young children
    Grand Deluxe
    Stayed 1 night in July 2019

    worst hotel. not worth 4 star”

    i have book a Suite room and a Grand Deluxe room. let me listed down how disappointed am i with this property. 1) i have requested for a room side by side with my another booking but i am aware that they do not have a room side by side so they will try to put us nearby and yes, we did have our room on the same level but it is not nearby. we are one end to the other. but this is beside the point. 2) check in to the room and found out that the aircon is not cold. but the living room aircon is super cold! we called for the maintenance man to come and check for the room aircon. we have adjusted to the coldest but the room temperature was 28 degree. after checking the aircon, the man told us that the aircon need 1 hour to warm up in order for it to cold. i have also requested to change to another room but he confirm with me after 1 hour it will be fine. i have yet to finish

    Reviewed July 22, 2019

    Dear Ms. Agnes Lim, Warmest Greeting from Swiss-Belhotel Harbour Bay Batam! Apologize for the delayed response, We are deeply apologize for your inconvenience experience while staying with us. We have forwarded the comments to our staff and team for the immediate follow-up and improvement. Regarding on your comments, please allow us to inform that it was maximum of room allocation since we were full on occupancy and the aircon was on its maximum degree. The other point, our housekeeping team sent your request to your room at that time and found Don't Disturb Sign hanging at the door handle. Afterwards, our housekeeping informed front office to call your room but there was no answer. And so, in the evening we send back to your room as requested. We assure you that this is not the usual standard of service we would like to give to our guest, these problem have been noted and passed on to the manager concerned to avoid similar problem in the future as well training to our staff to ma

    Show more
    Swiss-Belhotel Harbour Bay
    9.2
    Exceptional
    Josephine from Singapore
    Couple
    Superior Deluxe
    Stayed 2 nights in July 2019

    Exceptional”

    The hotel is good, bed is comfortable and breakfast if good too, only the location is a bit out of the way and the hotel charge quite expensive for transport. Nearby areas have some coffee shop and grocery so quite convenient

    Reviewed July 10, 2019

    Dear Mr/s. Josephine, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our comfortable bed and our breakfast. Thank you for your feedback and we will highlight to our management regarding transportation cost. We hope we can continue to have your support and we look forward to serving you better in the future. Regard, Dika Resv. Spv.

    Responded July 11, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Nor-Afidah from Singapore
    Solo traveler
    Superior Deluxe
    Stayed 1 night in July 2019

    Bright spark amidst gloomy surrounding”

    Pity that it is connected to a dead mall. Should just convert the mall to a food street like Nagoya or Grand Mall. But hotel is modern classic. Nice bed confy mattress. Didnt try the buffet though as travelling alone. A good place to order food from - Grab or Gojek - as place is surrounded by foodstalls - can get both local & cheap as well as upper end yuppy starbucks. Near Nagoya - walk if up to it else take grab/gojek for less than 20000 idr.

    Reviewed July 09, 2019

    Dear Mr/s. Nor Afidah Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 09, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    STEVEN from Singapore
    Couple
    Superior Deluxe
    Stayed 1 night in July 2019

    Still good”

    Good

    Reviewed July 21, 2019

    Dear Mr Steven, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    9.6
    Exceptional
    VIJAY from Singapore
    Solo traveler
    Grand Deluxe
    Stayed 1 night in July 2019

    My usual place of stay”

    No complaints. As usual, the rooms are good and clean. Aircon fantastic! Food is good. Staff always ready to help. Will always go back to Swiss Belhotel for future stays.

    Reviewed July 20, 2019

    Dear Mr. Vijay, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Ayu Kapoor

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    6.0
    TENG from Singapore
    Group
    Superior Deluxe
    Stayed 1 night in July 2019

    Location of the hotel is good. However the staff is not flexible enough to judge the situation.”

    I have booked 2 rooms with two twin beds, mean two pax to a room. However the counter staff keep insist only 2 pax’s breakfast are included, the other two have to pay cash. This was the 1st time l came across such issue after so many years with Agoda.

    Reviewed July 22, 2019

    Dear Mr/s. Teng Guat Hwa, Thank you for your time in sharing your experience with us during your recent stay. We would like to inform about your reservation we received the booking with 2 rooms and with 2 adult. its mean 1pax breakfast for each room. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely Yours, Ayu Kapoor

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Yuh from Singapore
    Group
    Grand Deluxe
    Stayed 1 night in June 2019

    Good Location”

    I've stayed at this hotel for about 4 times now. Very good location and great breakfast too! For the most recent stay, I decided to try the massage at the hotel since I was given 15% off and it was quite a good deal. The experience I had from it was mixed, the massage was good. However, I was quite shocked when I was asked if I wanted "Special Service". I rejected her, but she claimed her skills was good, and then I rejected her again. Given it's quite a good hotel, I didnt expect there would be such services at the massage place, this to me really bring down the name of the hotel. And what I heard, they even provide in room massage, and provided the special service there instead.

    Reviewed June 24, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We do really apologize for your unhappy experience staying with us due to our service. We will highlight this to our management for our better improvement. Please accept our sincere apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded June 26, 2019
    Swiss-Belhotel Harbour Bay
    8.8
    Excellent
    Nadzirah from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in May 2019

    Everything's awesome”

    My first time there and I love how the rooms are spacious and huge. Food is delicious, room service was fast and excellent. But what I love most was the staffs, they were very pleasant, very nice and they somehow made the ambiance so comfortable that we felt that we blended in right away. And just for the staffs, we will definitely book our next trip in Swiss Belhotel without a doubt. 🙂

    Reviewed June 04, 2019

    Dear Valued Guest Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! Ayu Kapoor Reservation Agent

    Responded June 04, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    ST from Malaysia
    Couple
    Grand Deluxe
    Stayed 1 night in April 2019

    Definitely will revisit ”

    Pros: good location, walking distance from harbourbay ferry terminal and nice seafood place. Clean and spacious room. They help to arrange birthday very nice decorations for my partner. Friendly staff, who try to arrange early check in for us! Breakfast is good, variety of food serves.

    Reviewed April 29, 2019

    Dear Mr/s. St, We happy when you happy. Give you some surprise is our priority also. Thank you for sharing this. We hope to see you again one day! It was a pleasure having you! Best Regard, Dika Reservation Supervisor

    Responded May 09, 2019
    Swiss-Belhotel Harbour Bay
    7.2
    Very good
    Charanjeet from Singapore
    Couple
    Deluxe Double/Twin Room
    Stayed 1 night in June 2019

    A comfy stay”

    I had to pick this hotel because most hotels of my choice were booked. It’s an OK hotel. Though for its price, abit too pricey. However the room and the toilet won’t dissapoint you. Just that harborbay is a dead area and only lazy tourist thinking it’s cool to stay nearby ferry would fancy this hotel. Staff and their hospitality were all great (maya to take note off specially... her service is impeccable, willing to go out of their way to accommodate your request). But very pricy to stay at a dead area.

    Reviewed July 03, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    6.4
    Good
    Windson from Malaysia
    Business traveler
    Deluxe Double/Twin Room
    Stayed 2 nights in June 2019

    Average ”

    Just good to put a night if you plan to take ferry from Harbour bay else nothing great. The surrounding of this hotel have nothing, even eateries outlets are limited and grab car are not allowed to pick up at this area due to controlled area. Well, hotel facilities should be adequate.

    Reviewed July 03, 2019

    Dear Valued Guest, Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    Xavier from Singapore
    Family with teens
    Superior Deluxe
    Stayed 1 night in June 2019

    Great Hotel for it's price however..”

    Very nice hotel for it's price point! Clean rooms and comfortable bed with excellent amenities. However, was rather disappointed as the shower had no warm/hot water in the late evening and morning. Could have been a great stay if it weren't for that.

    Reviewed July 01, 2019

    Dear Valued Guest, Thank you for sharing your experiences in staying in our Hotel. We do welcome your feedback so we may improve where needed.

    Responded July 03, 2019
    Swiss-Belhotel Harbour Bay
    8.8
    Excellent
    Li from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in June 2019

    Great experience”

    I have recently been there with my boyfriend for a 2d1n short getaway trip. The place is really convenient as it is just a 5-10mins walking distance from harbour bay ferry terminal. We did not have much difficulty looking for the hotel as it is directly next to the shopping mall. Apart from that, it is also very convenient to get around places. It is just 7mins drive to Nagoya Hill [where you can get cheaper massage (90000IDR - 238000IDR) and kueh Lapis (150000IDR for big, 110000IDR for small)], but just take note that it is cheaper to take a taxi from hotel to Nagoya than the return trip, as forward trip is about 35kIDR and return is 50-60kIDR. Cleanliness wise seems to be just fine, I feel luckily to not have any experience which other commenters had been through. One thing I really like about my experience there is the friendliness of the staffs. They were all very nice and friendly even though not all of them can speak english. Overall I had a really good experience there.

    Reviewed June 27, 2019

    Dear Mr/s. Li, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service and also hotel environment. We hope we can continue to have your support and we look forward to serving you better in the future. Regard, Dika Reservation Spv.

    Responded June 27, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Nurul from Singapore
    Family with young children
    Superior Deluxe
    Stayed 1 night in July 2019

    Spacious, ideal location and great breakfast buffet!”

    Love the hotel. Clean and spacious. Opposite is the hair saloon and massage. Within 10 mins walk frm the ferry terminal. All of us enjoyed the breakfast spread. It was really good!

    Reviewed July 17, 2019

    Dear Ms. Nurul, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 17, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Dr from Singapore
    Family with young children
    Superior Deluxe
    Stayed 3 nights in March 2019

    Very near to ferry terminal. Spacious room”

    The room was very spacious. All carpet. Very helpful and polite staff. Easy to get food and taxi was always available. Convenient supermarket/store just a minute away. Very cheap and very clean massage shop (Manzu family massage) on the 2nd floor of the shopping centre. Seafood also nearby but a little expensive.

    Reviewed March 21, 2019

    Dear Valued Guest, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded August 23, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Cheryl from Singapore
    Family with young children
    Superior Deluxe
    Stayed 2 nights in March 2019

    Excellent reception and room service ”

    The best we have stayed in so far, new and clean, spacious rooms for family with kids. And the staff all understands english, bonus for those who did not understand their language. Service is prompt and front desk is friendly and helpful.

    Reviewed March 19, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our room and our staff service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded August 23, 2019
    Swiss-Belhotel Harbour Bay
    8.0
    Excellent
    LIM from Singapore
    Group
    Superior Deluxe
    Stayed 1 night in July 2019

    Simple 4* Hotel”

    Happy with the excellent hotel Taxi Service.

    Reviewed July 22, 2019

    Dear Mr/s. Lim, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    10.0
    Exceptional
    Yong from Singapore
    Couple
    Superior Deluxe
    Stayed 1 night in July 2019

    Location ”

    Fantastic place. Location is good. Breakfast is good. Totally worth the stay.

    Reviewed July 21, 2019

    Dear Mr/s Yong, Thank you for sharing this. We hope to see you again one day! It was a pleasure having you!

    Responded July 22, 2019
    Swiss-Belhotel Harbour Bay
    8.4
    Excellent
    Sim from Singapore
    Couple
    Grand Deluxe
    Stayed 1 night in March 2019

    Excellent”

    Nice place just opposite Harbour Bay. Hard to hail taxi as it is near ferry terminal. Need to use hotel transport which is more expensive but cheaper than ferry terminal.

    Reviewed July 05, 2019

    Dear Valued Guest, Thank you for your time in sharing your experience with us during your recent stay. We are glad to hear you that you like our service. We hope we can continue to have your support and we look forward to serving you better in the future.

    Responded July 06, 2019
    Swiss-Belhotel Harbour Bay
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    Swiss-Belhotel Harbour Bay
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Harbour Bay Mall