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Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan
Swiss-Belhotel Kuantan

Removed from saved list

8.4

Excellent

7,574 reviews

7,574 reviews

View244
Housekeeping156
Breakfast55
See map

8.6

Excellent

Location rating score

Excellent location - 1.32 kilometers from city center
Parking
FREE
Popular landmarks
Taman Esplanade 1.5 km
Masjid Sultan Ahmad Shah 1.8 km
Berjaya Megamall 2.1 km
East Coast Mall 2.6 km
Teluk Cempedak Beach 3.6 km
Bukit Pelindung Recreational Forest 5.4 km
Sungai Pandan Waterfall 21.7 km
Bukit Gambang Waterpark Resort 33.6 km
Nearby landmarks
KPJ Pahang Specialist Hospital 460 m
Taman Gelora 850 m
Kuantan Recreational Parks 1.1 km
Kumpulan Wang Simpanan Pekerja Kuantan 1.5 km
Taman Esplanade 1.5 km
Pahang Pharmacy Sdn Bhd 1.5 km
Pejabat Ketua Pengarah Tanah Dan Galian 1.5 km
Standard Charted bank Kuantan 1.5 km
Lembaga Tabung Haji 1.5 km
Laman Teruntum 1.6 km

Swiss-Belhotel Kuantan

Jalan Tanjung Lumpur 1, Kuantan Waterfront Resort City, Kuantan City, Kuantan, Malaysia, 26060 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Kuantan City part of Kuantan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Teluk Cempedak Beach. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Excellent breakfast

Excellent view

Excellent food & dining

Free Wi-Fi in all rooms!

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to Covid-19, all guests must wear swimming attire at the pool area and proper gear for the gym. They must practice social distancing and adhere to other rules at the property. "

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Fitness center

Swimming pool [outdoor]

Kids club

Sauna

This property is in high demand!

93 travelers have booked today.

Value for money8.2
Location rating8.6
Nearest airportSultan Haji Ahmad Shah Airport (KUA)
Distance to airport14.1 km

Rooms available at Swiss-Belhotel Kuantan

Sea View King Studio
...
  • Room size: 38 m²/409 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Family Sea View
...
  • Room size: 80 m²/861 ft²
  • Sea view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Ocean View
...
  • Room size: 39 m²/420 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Premier Ocean View Suite
...
  • Room size: 81 m²/872 ft²
  • Sea view
  • 2 single beds and 1 king be...
Enter dates to see prices
City View Twin Studio
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family Room
...
  • Room size: 80 m²/861 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
Regal Suite
...
  • Room size: 58 m²/624 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Regal Suite with Sea View
...
  • Room size: 58 m²/624 ft²
  • 1 king bed
Enter dates to see prices
Guestroom - 4-Person Occupancy (Multiple beds)
...
  • Room size: 81 m²/872 ft²
  • 2 single beds and 1 king be...
Enter dates to see prices
Premier Suite with Sea View
...
  • Room size: 58 m²/624 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Swiss-Belhotel Kuantan?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swiss-Belhotel Kuantan?

For those who wish to drive their own cars, Swiss-Belhotel Kuantan has a car park available for guests. You can drive in and park yourself, or use valet service offered at the hotel.

Is breakfast offered at Swiss-Belhotel Kuantan?

Wake up to a great buffet breakfast at Swiss-Belhotel Kuantan. There's an additional charge of 35 MYR for adults and 15 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Swiss-Belhotel Kuantan?

To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Swiss-Belhotel Kuantan?

Swiss-Belhotel Kuantan does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Swiss-Belhotel Kuantan?

Swiss-Belhotel Kuantan is located in Kuantan City, famous for good restaurants such as Aneka Selera Kak Long Ikan Bakar Petai, Kampung Restaurant and Uncle Best Fried Chicken.

What popular shopping places are close to Swiss-Belhotel Kuantan?

Shopping options in Swiss-Belhotel Kuantan’s Kuantan City neighborhood include East Coast Mall, Berjaya Megamall and Gio Mall.

What are popular attractions near Swiss-Belhotel Kuantan?

Swiss-Belhotel Kuantan is located in Kuantan City area, which is famous for attractions such as Masjid Sultan Ahmad Shah, Laman Teruntum and Padang MPK 1.

What popular beaches are close to Swiss-Belhotel Kuantan?

Swiss-Belhotel Kuantan is located in the Kuantan City area, which includes Tanjung Lumpur.

What popular natural sightseeing spots are close to Swiss-Belhotel Kuantan?

Swiss-Belhotel Kuantan is located within Kuantan City, which makes it conveniently close to natural sights including Taman Esplanade, Bukit Bay Route and Bukit Sekilau.

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Explore the neighborhood

What people love about Swiss-Belhotel Kuantan

  • 7.2

    Very good
    Staff 

    "Nice hotel with excellent staffing"

    LOO

    |

    September 24, 2022

  • 10

    Exceptional
    Spaciousness

    "Clean and spacious room."

    Mohamad

    |

    September 23, 2022

  • 10

    Exceptional
    Cleanliness

    "Very clean and amazing view"

    Mohib

    |

    September 20, 2022

Property ranking|Compared to 684 Kuantan properties
See all rankings
Room size
59 sqm.
Couples review score
8.5/10
Cheapest price score
Location score
8.7/10
Bigger than
98
%
of Kuantan properties
Better than
90
%
of Kuantan properties
Better than
88
%
of Kuantan properties
Better than
87
%
of Kuantan properties
Overall rating:

8.4

Excellent
7,574 reviews
Cleanliness
8.6
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
Big studio unit, clean and good facilities.
Nurul from Malaysia
Family with young children
More about Swiss-Belhotel Kuantan

More about Swiss-Belhotel Kuantan

Swiss-Belhotel Kuantan

Do more sightseeing in the famous neighborhoods of Kuantan with a stay at Swiss-Belhotel Kuantan. Enjoy the history and beauty of Kuantan by visiting one of the many monuments around town. Enjoy some seaside relaxation and drinks with a stay at Swiss-Belhotel Kuantan, just 3.7 km from Teluk Cempedak Beach.
Have a hassle-free trip while enjoying the services and amenities offered by Swiss-Belhotel Kuantan. Keep up with all your communications easily with the hotel's free Wi-Fi. Guests can enjoy convenient available parking right at the hotel. Front desk services including luggage storage and safety deposit boxes can assist with your needs.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at Swiss-Belhotel Kuantan from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Rooms at Swiss-Belhotel Kuantan come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Swiss-Belhotel Kuantan begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Swiss-Belhotel Kuantan has a selection of cuisine types including halal options.
Recreational facilities at Swiss-Belhotel Kuantan are designed for escape and relaxation. Check out the hotel's fitness facility to stay fit and firm on vacation.


Around the property

Experience Kuantan like a true local. Never forget your time in Kuantan with a special gift or trinket from East Coast Mall just 2.5 km away. Don't forget to stop by Masjid Sultan Ahmad Shah located 1.7 km away, where everyone who visits Kuantan wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 90% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 92% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 92% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.5

Languages spoken

  • English
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Pool with view
  • Sauna
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • Pool facilities
  • Refrigerator
  • Satellite/cable channels
  • Separate dining area
  • Shared bathroom
  • Shower
  • Slippers
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
Location
Jalan Tanjung Lumpur 1, Kuantan Waterfront Resort City, Kuantan City, Kuantan, Malaysia, 26060
Excellent
Location

8.6

Airports

  • Sultan Haji Ahmad Shah Airport (KUA)
    14.1 km
  • Kerteh Airport (KTE)
    83.0 km

Public transportation

  • Terminal Sentral Kuantan Bus Station
    7.2 km

Hospital or clinic

  • KPJ Pahang Specialist Hospital
    460 m

Shopping

  • East Coast Mall
    2.6 km

Convenience store

  • 2N Shop
    730 m

Cash withdrawal

  • ATM
    620 m
What's nearby

Popular landmarks

  • Taman Esplanade
    1.5 km
  • Masjid Sultan Ahmad Shah
    1.8 km
  • Berjaya Megamall
    2.1 km
  • East Coast Mall
    2.6 km
  • Teluk Cempedak Beach
    3.6 km
  • Bukit Pelindung Recreational Forest
    5.4 km
  • Sungai Pandan Waterfall
    21.7 km
  • Bukit Gambang Waterpark Resort
    33.6 km

Nearby landmarks

  • KPJ Pahang Specialist Hospital
    460 m
  • Taman Gelora
    850 m
  • Kuantan Recreational Parks
    1.1 km
  • Kumpulan Wang Simpanan Pekerja Kuantan
    1.5 km
  • Taman Esplanade
    1.5 km
  • Pahang Pharmacy Sdn Bhd
    1.5 km
  • Pejabat Ketua Pengarah Tanah Dan Galian
    1.5 km
  • Standard Charted bank Kuantan
    1.5 km
  • Lembaga Tabung Haji
    1.5 km
  • Laman Teruntum
    1.6 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to Covid-19, all guests must wear swimming attire at the pool area and proper gear for the gym. They must practice social distancing and adhere to other rules at the property.
  • Please be informed that the State of Pahang has imposed Sustainability Charge at RM3.00 / room/day to all hotel residents effective 1st January 2022 in accordance to Hotel (Pahang) Regulation 2021.
  • Extra amenities will be chargeable upon request.
  • Breakfast description on how many pax that the room price included. If the occupancy is more than 4 persons, breakfast will be charged separately at the counter.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)35 MYR

The property

  • Number of floors27
  • Number of rooms 366
Property announcements

Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

Reviews of Swiss-Belhotel Kuantan from real guests

Provided by verified guests of Agoda
8.4
/
10
Excellent
Cleanliness8.6
Facilities8.5
Location8.6
Service8.5
Value for money8.2
High score for Kuantan
Rating
9+ Exceptional (900)
8-9 Excellent (209)
7-8 Very Good (355)
6-7 Good (96)
<6 Below Expectation (255)
Time of the year
Mar - May (307)
Jun - Aug (618)
Sep - Nov (520)
Dec - Feb (370)
All guests (4,810)
All room types
All languages

Show reviews that mention 

Showing 1,815 verified guest comments
12345
10.0
Exceptional
Nur from Malaysia
Group
Family Sea View
Stayed 2 nights in March 2020

Excellent and very recommended”

All good here. The view 10/10 star. Pool at 5th floor and while u swim u can see the beach beside u. Also when u in gym the view super great. They have pool for children that have slide. Breakfast really good, delicious and variety. Nasi lemak, roti canai super delicious and worth it their breakfast that u have to try. We celebrate our dad birthday at their cafe and the staff and chef really good they did the decoration themself also sing a birthday song together. I will definitely repeat this hotel because all excellent and we happy and enjoy to be here. Ouh and at evening u can catch kepah at their beach. The location is at town and easily for you to buy and eat outside food. Thank you for great hospitality. All the staff really good and excellent.

Reviewed March 19, 2020

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Dear Nur, Thank you for your comments and I am glad that you enjoyed your stay with us. We look forward to welcome you in near future. General Manager

Responded June 20, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Cheng from Malaysia
Couple
Sea View King Studio
Stayed 2 nights in September 2020

Recommended stay for first timers to Kuantan”

Saw this hotel review shared by the members in Facebook. Decided to give it a try and the stay was good. There were were pros and cons to this stay. Pros: - The seaview view was good 👍🏽 - The hotel aircond is abit hot, thus on the fan everytime. - Staff was friendly Cons: - The reception take some time to check-in. Only 2 counter open and que for almost 20-30 mins to just check in. - Be prepared to wait longer in the lift, as only 2 lift for level 1-16 and 2 lift for 16-25. - On my stay during 10/9-12/9, the fire alarm got off for almost 30 mins during my 4am sleep. I was pissed off and no staff was telling all the guest. WIR? Probably yes, if I can’t find any other good hotel to stay. Just pissed off because of the alarm.

Reviewed September 13, 2020

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Dear Cheng, Thank you for the constructive comment and my apologies for the shortcoming. We will continue to improve and address your concern accordingly.

Responded November 04, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Noor from Malaysia
Family with young children
Family Room
Stayed 1 night in November 2021

Large room, delicious breakfast!”

The family room is very big. This place is just a walking distance to Ana Ikan Bakar Petai. Breakfast buffet got so many options, and what’s important is all foods are delicious. Staff is friendly and helpful. Room is clean as well. My kids enjoyed the pool. Swimming attire is a MUST to enter the pool. Got so many people denied entrance without the swimming attire when I was there.

Reviewed November 05, 2021

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Dear Noor, Thank you for the lovely rating and comment. We are honored. This comment will definitely boost up the moral of our team for their hard work and commitment especially during this pandemic that effect us badly. Stay safe and have a pleasant day ahead.

Responded November 06, 2021
Swiss-Belhotel Kuantan
10.0
Exceptional
Nur from Malaysia
Couple
Sea View King Studio
Stayed 2 nights in October 2021

Will repeat to stay here in future”

Check in/out was easy & smooth. Our room facing sea view & it was so nice and peaceful. The room was clean, comfortable bed, complete toiletries, got mini fridge, iron and hairdryer. The pool was nice & not so crowded coz we were there during weekdays. Got food eateries nearby, shops and tourist attraction not far from the hotel. Overall I am a satisfied customer. Thanks!

Reviewed November 15, 2021

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Hi Nur! Thank you for the lovely comment. We are deeply honored to have the opportunity serving you. Have a nice day ahead and stay safe.

Responded November 15, 2021
Swiss-Belhotel Kuantan
10.0
Exceptional
azilah from Malaysia
Family with young children
Sea View King Studio
Stayed 1 night in August 2020

Exceptional”

booked family & studio seaview room.i'm very happy with both rooms.comfy pillow & bed.rooms are spacious and clean with up to date facilities.value for money except that the registration counter is at open area and a lil bit hot when it is crowded with people queuing to check in. i arrived at 6p.m and have to wait for one hour for room to be ready.Staff are friendly and helpful.

Reviewed August 06, 2020

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Dear Azilah, Thank you for your comment and rating.

Responded October 02, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Zubaidah from Malaysia
Family with young children
Family Room
Stayed 2 nights in October 2021

Vacay in Kuantan”

The hotel staff were professional and helpful. Love the location of the hotel, near to many ikan bakar restaurants. Plenty of parking. Room was clean, everything is in order. Room service was quick. Lifts were working well. Good ambience. Stunning seaview. Thoroughly enjoyed our stay and no complaints whatsoever. Keep up the good work!

Reviewed November 01, 2021

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Dear Zubaidah, Firstly, we would like to say thank you very much for the comment. We are deeply honored to have given this opportunity to serve Zubaidah and family. We will shared this beautiful comment to all the staff for their hard work and dedication. This will definitely boost back their moral to stay strong even after this pandemic that badly hit hotel industry. Again, we thank you. Take cate and stay safe.

Responded November 01, 2021
Swiss-Belhotel Kuantan
10.0
Exceptional
Norhanizah from Malaysia
Family with young children
City View Twin Studio
Stayed 1 night in February 2022

The best place to enjoy with your small family!”

One of the best hotel with affordable price for me.All the facilities are clean and new.The breakfast choices was superb.The pool for kids also.But maybe need improvement on lifts and parking.Overall i am trully satisfied and my smally family enjoyed our vacation sooo much!!!

Reviewed February 03, 2022

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Hi Norhanizah, Thank you for your generous score. we look forward to seeing you again soon!

Responded February 04, 2022
Swiss-Belhotel Kuantan
10.0
Exceptional
Siti from Malaysia
Family with young children
Deluxe Ocean View
Stayed 1 night in November 2021

Worth every penny!”

Overall satisfied. I choose deluxe sea view. And we went during weekdays. Not too crowded. Swimming pool is available but make sure to wear suitable swimming attire. Many people came with children at swimming pool, so you better plan your vacation to fully enjoy it. Food was delicous too. For dinner, you can enjoy ikan bakar at the famous Ana Ikan Bakar Petai, just 5 minutes walk. Overall, it is a great choice if you want to stay in Kuantan. Gonna repeat in future.

Reviewed November 11, 2021

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Dear Siti, Thank you for the lovely comment and rating. We honored to have given the opportunity to serve you this time. Have a pleasant day and stay safe.

Responded November 12, 2021
Swiss-Belhotel Kuantan
10.0
Exceptional
Rosmawati from Malaysia
Family with young children
Family Sea View
Stayed 2 nights in June 2022

Very good location and good service”

There was a long queue during checkin but the staff were very patient and friendly. Breakfast service was also very good. The rooms clean, and overall good experience. Plenty of food options outside the hotel, and conveniently located to Kuantan River Cruise and Kuantan 188.

Reviewed June 08, 2022

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Hi Rosmawati, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

Responded June 08, 2022
Swiss-Belhotel Kuantan
10.0
Exceptional
Abdul from Malaysia
Family with young children
Family Room
Stayed 1 night in August 2020

Exceptional”

i book family room.. they have 2 room and 2 bathroom.. unit was clean.. room was nice.. each room has own TV.. but they are no bath robe prepare in my unit, not sure if they were no more bathrobe included (it was listed as items prepare in the unit during booking).. overall very nice stay..

Reviewed August 30, 2020

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Dear Abdul, Thank you for the comment and rating. Looking forward to welcome you again.

Responded October 21, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Tahir from Malaysia
Family with young children
Sea View King Studio
Stayed 1 night in May 2022

Excellent, definitely recommend ”

Scenic, attractive, suitable location. Had a wonderful time. Kids enjoyed the pool time with its slides and activity. The view is awesome. Room Service was spot on too. Breakfast bakery items were yummy. Rest food was very good too. First time came to kuantan and this place made it memorable indeed. 10 mind drive to the commercial area, malls, food, big masjid etc. Lots of covered parking spaces included in the stay.

Reviewed May 15, 2022

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Hi Tahir, We are glad that you are satisfied with our hotel. See you again on your next visit.

Responded May 16, 2022
Swiss-Belhotel Kuantan
10.0
Exceptional
Norhayati from Malaysia
Family with young children
Family Sea View
Stayed 1 night in October 2020

Highly recommended”

Love the location.. hotel clean and all i need is there.. i enjoy stay here but unfortunely the lift service too slow... imagine there is over than 15 level.. can use only 2 lift.. there is other 2 lift but not available for my level hotel stay..when peak hour comes, u have to wait almost 30minutes to go down or up..

Reviewed October 04, 2020

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Dear Norhayati, Thank you for the comment and my apologies for the lift issues.

Responded October 27, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Nuur from Malaysia
Group
Family Sea View
Stayed 1 night in January 2021

Nice hotel with amazing view”

Booked the seaview room and it did not disappoint! Really loved the view. The space got 2 rooms and the living hall was quite spacious. Swimming pool was amazing, but need to observe the strict SOP there, quite a buzzkill. Near to many ikan bakar restaurants. Easy check in and ample parking. Did it worth the price paid? Maybe. But will consider this hotel again for another holiday in Kuantan.

Reviewed February 08, 2021

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Dear Nuur, Thank very much for the time and comment given. We will continue to improve our service and looking forward to welcome you again.

Responded February 09, 2021
Swiss-Belhotel Kuantan
10.0
Exceptional
Siti from Malaysia
Group
Family Sea View
Stayed 1 night in November 2020

very clean and strategic”

i booked for family room sea view. the room is spacious like extra 2,3 persons can stay at the living room. strategic place which is close to famous seafood restaurants and city centre. but very peacefull since the location is next to the coast and not in the middle of Kuantan city

Reviewed December 03, 2020

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Dear Siti, Thank you for the rating and lovely comment. We are very happy to know that you enjoyed your stay with us. Looking forward to welcome you again.

Responded December 04, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Zalina from Malaysia
Family with teens
Sea View King Studio
Stayed 1 night in October 2020

Not complying with SOP”

I was there on a weekend and it was a very busy time. We were especially impressed by the Room service which strictly complied with COVID 19 SOP. However it was a nightmare in the lifts which were packed with people, many of whom were not wearing masks. There was no attempt to persuade people to comply with SOPs and this was really disappointing especially since the hotel provided excellent service in all other areas. However it is extremely important that the SOP for Covid 19 be strictly implemented

Reviewed October 04, 2020

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Dear Zalina, Thank for the comment given and my apologies for the shortcoming. We have take every measure to combat this. Indeed, as our government has mentioned that this is a new norm and being a local, this new norms practice will need sometime for us to adapt. Nevertheless, we will continue our effort to spread the info and educate all hotel guest. However the challenge is un avoided as we are the the enforcement agencies.

Responded October 27, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
yana from Malaysia
Couple
Sea View King Studio
Stayed 2 nights in August 2020

Great stay”

The overall stay was superb. The room was comfortable, super clean and covered all needs. All staff members were pleasant and professional. Great location as it was near to the famous eatery and other tourist attractions . Definitely a great hotel for everyone

Reviewed August 23, 2020

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Dear Yana, Thank you for the comment and rating. We will share this motivational comment to inspire all our staff to work harder.

Responded August 24, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
chong from Malaysia
Couple
Sea View King Studio
Stayed 1 night in April 2022

VERY SATISFIED”

i was very satisfied staying the hotel, and also value the money near the beach. The room is cleanliness,comfortable and good sea view. Is one need to pick is TV channel not clear ^^ cant see. i will sharing to friends and stay next time again.

Reviewed May 09, 2022

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Hi Chong, Thank you for the constructive comment. My apologies for the shortcoming and we will address this matter accordingly. Have a nice pleasant day and stay safe.

Responded May 09, 2022
Swiss-Belhotel Kuantan
10.0
Exceptional
Nadia from Malaysia
Solo traveler
City View Twin Studio
Stayed 2 nights in January 2022

Very recommended”

Hotel very clean. The staff will come to clean your room even you're not in. But, do not worry, no missing items. I really love the city view at night. For those love to eat ikan bakar, jalan kaki je around 5 minutes.

Reviewed February 05, 2022

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Hi Nadia, We are glad that you are satisfied with our hotel. See you again in next visit.

Responded February 06, 2022
Swiss-Belhotel Kuantan
10.0
Exceptional
NUR
Family with young children
City View Twin Studio
Stayed 1 night in July 2020

Good stay bad service”

We arrived at 3 pm but still have to wait for one hour for room service cleaning . My advise is pls limit the late check out . So that new guest who wanted to check in no need to wait for a hour to enter the room . Room is awesome and clean .

Reviewed July 13, 2020

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Dear Nur, Thank you for the constructive comment and my apologies for the delay. Love to know that you enjoyed your stay with us. Looking forward to welcome you again in near future.

Responded July 14, 2020
Swiss-Belhotel Kuantan
10.0
Exceptional
Muiz from Malaysia
Family with young children
City View Twin Studio
Stayed 2 nights in August 2020

New Hotel ”

The room spacious & simple nice deco , the breakfast great. Got working space to do my work that the purpose i book this hotel. Then, the lift a bit slow due to peak season also waiting time become longer, plus to follow SOP. To the management, please provide curtain blind for receptionist, because when i check in around 3-4pm, the sun was direct to reception counter and pity to the receptionist due to glare and hot surrounding. Hope the management consider my suggestion. tq

Reviewed September 07, 2020

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Dear Muiz, Thank you for the comment and rating. We will take note and the review it accordingly.

Responded September 07, 2020
Swiss-Belhotel Kuantan
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