Swiss-Belhotel Pondok Indah
Free Wi-Fi

Swiss-Belhotel Pondok Indah

Metro Pondok Indah Street Sector 2 Block SA, Pondok Indah, South Jakarta - Indonesia, Pondok Indah, Jakarta, Indonesia, 12310
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Deluxe Room Double Swiss-Belhotel Pondok Indah
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    Swimming pool [kids] Swiss-Belhotel Pondok Indah

    Swiss-Belhotel Pondok Indah Reviews

    7.9
    Very good
    /10
    (427 reviews)See what guests said
    7.6
    Very good

    "Close to client offices near simatupang and towards popular..."

    Hong

    -

    December 9, 2018

    8.1
    Excellent cleanliness
    Recommended by 86% of guests

    Things you’ll love about Swiss-Belhotel Pondok Indah

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.9
    See map
    Very good location
    Nearby
    Popular
  • Pondok Indah Hospital400 m
  • Siloam Hospital730 m
  • Point Square960 m
  • Muhammadiyah University of Jakarta1.79 km
  • Pondok Indah Golf Course1.99 km
  • Transmart Carrefour2.1 km
  • Cilandak Town Square2.22 km
  • Pondok Indah Water Park2.26 km
  • Pondok Indah Mall 22.3 km
  • Pondok Indah Mall 12.43 km
  • This property is in high demand!

    Last booked 8 hours ago

    Value for money7.9
    Location rating7.9
    Nearest airportHalim Perdanakusuma International Airport (HLP)
    Distance to airport12.0 km

    Rooms available at Swiss-Belhotel Pondok Indah

    Family 2-Bedroom
    Family 2-Bedroom
    ...
    • Room size: 70 m²/753 ft²
    • City view
    • 1 double bed & 1 double bed
    Enter dates to see prices
    Superior Deluxe Double
    Superior Deluxe Double
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Superior Deluxe Twin
    Superior Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Deluxe Room Twin
    Deluxe Room Twin
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room Double
    Deluxe Room Double
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Two-Bedroom Family Suite with Queen and Single Beds
    Two-Bedroom Family Suite with Queen and Single Beds
    ...
    • Room size: 70 m²/753 ft²
    • 2 bathrooms
    • 1 queen bed
    Enter dates to see prices
    Business Suite
    Business Suite
    ...
    • Room size: 60 m²/646 ft²
    • Shower and bathtub
    Enter dates to see prices
    Suite Two Bedrooms
    Suite Two Bedrooms
    ...
    • Room size: 78 m²/840 ft²
    Enter dates to see prices
    Have a question for Swiss-Belhotel Pondok Indah?

    What people love about Swiss-Belhotel Pondok Indah

    • 7.6
      Very good

      "Nice hotel, the price also good, the taste of food good also, staff, facilities and cleanliness are good"

      Alexander

      |

      March 8, 2018

    • 7.2
      Very good

      "The family room was superb."

      Wiwiek W.

      |

      September 24, 2018

    • 6.4
      Good

      "Staff were polite and helpful."

      Wai I.

      |

      July 19, 2018

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    More about Swiss-Belhotel Pondok Indah

    More about Swiss-Belhotel Pondok Indah

    6.8
    Good

    "Quite modern and comfy bed and fluffly pillows."

    Amanda

    |

    November 13, 2018

    An overview

    Show less

    What they offer

    7.2
    Very good

    "Nice breakfast, good location"

    Ad H.

    |

    June 17, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Pocket Pie Jakarta
    830 m American, Fast food
    KFC - Carrefour Lebak Bulus
    1.0 km American, Fast food
    Bakerzin PIM
    1.2 km American, European
    Asian cuisine
    Asian cuisine
    Sinibar
    120 m Asian, Fusion, Indonesian
    SLAM (Sky Lounge At Mercure)
    330 m Asian, Bar, Indonesian
    Meimo
    430 m Asian, Indonesian
    Cafe
    Cafe
    Miko Coffee
    440 m Cafe
    Tamani Kafe
    750 m Cafe, European
    The Coffee Bean & Tea Leaf
    1.0 km Cafe

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Swiss-Belhotel Pondok Indah from real guests

    Agoda Reviews (427)
    7.9
    /
    10
    Cleanliness8.1
    Facilities7.6
    Location7.9
    Service8.1
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (427)
    All room types

    Show reviews that mention 

    Showing 165 verified guest comments
    12345
    6.4
    Good
    Ronald from Singapore
    Couple
    Superior Deluxe Twin
    Stayed 2 nights in February 2019

    TOO CLOSE TO THE ROADS”

    This is my first hotel which had such a high noise level that I did not get a good nights sleep. The traffic noise goes down from 11 p.m. to 5 a.m. and then it picks up again. The man who handled my complain about my wifi connection didn't do much to ensure I had wifi.

    Reviewed March 01, 2019

    Dear Mr. Ronald, Thank you for taking time to review us. It is good to have idea from you, some advised from you have been submit to department heads concern for improvement. Always available for alternative room for those would like to have room far away from main road, our staffs will always ready to help and ensure you can enjoy your stay better. We wish you will have better experience in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded March 30, 2019
    Swiss-Belhotel Pondok Indah
    2.8
    Yamky from Indonesia
    Group
    Suite
    Stayed 1 night in December 2018

    Worst service for suite room ”

    Couple weeks before, I had booked for the non smoking One Bed Room SUITE Swiss Bellhotel Pondok Indah Jakarta Indonesia for my client from AGODA. while check in they have to wait from 2:20PM to 3:22PM for the room key. I had booked couples weeks befor for the specific room One Bed Room Suite -Non Smoking. The customer had arrived 9:22 AM for bagage drop then go to the shopping center and come back to the hotel 2:20 PM The Hotel did not prepare for the suite room so the customer have to wait until 3:22PM for the room. The swimming pool very dirty, with leaf and the water visibility very bad. That what my clients hard complain to me regarding the worst service quality of the hotel they ever stay. I had complained to the Manager on Duty, Dewi Utami as Director Sales & Marketing and her staff Yuliana as Guest Service Agent wrote in chronology then Dewi Utari send by email.send to me that my client suddenly came for the specific room in 2:20 PM. Actually my booking had check for big bed and non smoking room for the suite. I make a big mistake to book a suite room in this Hotel and I will NEVER book room in Swis Bellhotel anymore all arround the world. Very disapointed with the sercive.

    Reviewed December 24, 2018

    Dear Our Valued Guest, Thank you for taking time to review us, we apologize for the unexpected situation. We do expect all our guests have great experience stay. However, your experience have been share to our department heads concern to ensure we improve and avoid will not happen again to you or other potential guest to stay. We believe, we can do. Cleanliness of Swimming pool is apart of our concern, especially it's located in outdoor with some trees in surrounding and weather is very windy in this December. Again, we are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 31, 2018
    Swiss-Belhotel Pondok Indah
    9.2
    Exceptional
    Christian from Indonesia
    Couple
    Stayed 1 night in June 2018

    4 star hotel at Good Location in Pondok Indah”

    This is one of the best hotel i ever stay, the staffs are friendly. The location is strategic in front of public transportation, we can used that public transportation to go to the nearest mall here. At overall i'm very satisfied with the hotel quality.

    Reviewed July 11, 2018

    Dear Ms. Christian, Thank you for taking time to review us, we do appreciate for your appreciation to hotel staffs, location and public facilities. We wish your great experience stay will always bring you back. We are pleased to welcome you in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded August 04, 2018
    Swiss-Belhotel Pondok Indah
    2.0
    Felicia from Indonesia
    Group
    Superior Deluxe Double
    Stayed 1 night in November 2018

    Unproffesional, not honest, bad service, bad experience”

    This is the WORST HOTEL I’ve stayed in my entire life. Service is very bad. Check in time is very late (+2 hours from 2PM) only give 1 key for 2 person room. Ask the hotel to send our luggage to the room and it took VERY LONG. Only after we complain they send our luggage. One of the worst is they change rooms worst than what ive paid (ordered suite than change to family room) without asking permission or give us information. It is very rude and not service oriented. They also mixed up the rooms not as our request although repeatedly we have told the manager and give copy of our notes. THEY STILL MIXED THE ROOMS. Very bad experience, bad service, bad hospitality. Wont recommend this to anyone else. Specially they are NOT HONEST AND GIVE DIFFERENT ROOMS WORST THAT YOU HAVE PAID FOR

    Reviewed November 26, 2018

    Dear Ms. Felicia, Thank you for taking time to review us, we apologize for the unexpected situation, we believe we can make improvement to ensure your experience will not happened again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    2.0
    Felicia from Indonesia
    Group
    Deluxe Room Twin
    Stayed 1 night in November 2018

    Unproffesional, not honest, and bad experience”

    This is the WORST HOTEL I’ve stayed in my entire life. Service is very bad. Check in time is very late (+2 hours from 2PM) only give 1 key for 2 person room. Ask the hotel to send our luggage to the room and it took VERY LONG. Only after we complain they send our luggage. One of the worst is they change rooms worst than what ive paid (ordered suite than change to family room) without asking permission or give us information. It is very rude and not service oriented. They also mixed up the rooms not as our request although repeatedly we have told the manager and give copy of our notes. THEY STILL MIXED THE ROOMS. Very bad experience, bad service, bad hospitality. Wont recommend this to anyone else. Specially they are NOT HONEST AND GIVE DIFFERENT ROOMS WORST THAT YOU HAVE PAID FOR

    Reviewed November 26, 2018

    Dear Ms. Felicia, Thank you for taking time to review us, we apologize for the unexpected situation, we believe we can make improvement to ensure your experience will not happened again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    2.0
    Felicia from Indonesia
    Group
    Superior Deluxe Double
    Stayed 1 night in November 2018

    Very bad experience”

    This is the WORST HOTEL I’ve stayed in my entire life. Service is very bad. Check in time is very late (+2 hours from 2PM) only give 1 key for 2 person room. Ask the hotel to send our luggage to the room and it took VERY LONG. Only after we complain they send our luggage. One of the worst is they change rooms worst than what ive paid (ordered suite than change to family room) without asking permission or give us information. It is very rude and not service oriented. They also mixed up the rooms not as our request although repeatedly we have told the manager and give copy of our notes. THEY STILL MIXED THE ROOMS. Very bad experience, bad service, bad hospitality. Wont recommend this to anyone else. Specially they are NOT HONEST AND GIVE DIFFERENT ROOMS WORST THAT YOU HAVE PAID FOR

    Reviewed November 26, 2018

    Dear Ms. Felicia, Thank you for taking time to review us, we apologize for the unexpected situation, we believe we can make improvement to ensure your experience will not happened again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    2.0
    Felicia from Indonesia
    Group
    Suite
    Stayed 1 night in November 2018

    VERY BAD experience”

    This is the WORST HOTEL I’ve stayed in my entire life. Service is very bad. Check in time is very late (+2 hours from 2PM) only give 1 key for 2 person room. Ask the hotel to send our luggage to the room and it took VERY LONG. Only after we complain they send our luggage. One of the worst is they change rooms worst than what ive paid (ordered suite than change to family room) without asking permission or give us information. It is very rude and not service oriented. They also mixed up the rooms not as our request although repeatedly we have told the manager and give copy of our notes. THEY STILL MIXED THE ROOMS. Very bad experience, bad service, bad hospitality. Wont recommend this to anyone else. Specially they are NOT HONEST AND GIVE DIFFERENT ROOMS WORST THAT YOU HAVE PAID FOR

    Reviewed November 26, 2018

    Dear Ms. Felicia, Thank you for taking time to review us, we apologize for the unexpected situation, we believe we can make improvement to ensure your experience will not happened again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    2.0
    Felicia from Indonesia
    Group
    Superior Deluxe Double
    Stayed 1 night in November 2018

    Very bad experience”

    This is the WORST HOTEL I’ve stayed in my entire life. Service is very bad. Check in time is very late (+2 hours from 2PM) only give 1 key for 2 person room. Ask the hotel to send our luggage to the room and it took VERY LONG. Only after we complain they send our luggage. One of the worst is they change rooms worst than what ive paid (ordered suite than change to family room) without asking permission or give us information. It is very rude and not service oriented. They also mixed up the rooms not as our request although repeatedly we have told the manager and give copy of our notes. THEY STILL MIXED THE ROOMS. Very bad experience, bad service, bad hospitality. Wont recommend this to anyone else. Specially they are NOT HONEST AND GIVE DIFFERENT ROOMS WORST THAT YOU HAVE PAID FOR

    Reviewed November 26, 2018

    Dear Ms. Felicia, Thank you for taking time to review us, we apologize for the unexpected situation, we believe we can make improvement to ensure your experience will not happened again to you or other potential guest to stay. We are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    10.0
    Exceptional
    Santy from Indonesia
    Family with young children
    Suite
    Stayed 2 nights in October 2018

    Excellent Hospitality !”

    it was a great pleasure to spend my 2 days moment with my kids at Swiss Belhotel Pondok Indah, the hospitality of great staff from front office to housekeeping really nice and helpfull, plan to get more days with this excellent services and feel like home again, Love - Santy, Zara & Olive

    Reviewed October 18, 2018

    Dear Ms. Shanty, Thank you for taking time to review us, it is great to know that you have nice experience stay, we wish your stay will always enjoyable and memorable. Your review is valuable for us and other potential guest to stay. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    6.4
    Good
    Hubert from France
    Business traveler
    Suite
    Stayed 2 nights in October 2018

    Good accommodation but no privacy.”

    Despite having no disturb sign lit by the entrance door of my suite staff still went inside which offcourse it totally unacceptable. I am very disappointed with this and first time this happens in 30+ years of international travel.

    Reviewed October 06, 2018

    Dear Mr. Hubert, Thank you for taking time to review us. We apologize for the unexpected situation. Your review have been communicated and action by our Department Heads concern to ensure we can improve quality of service. Our guest privacy is one of concerns and a part of our service philosophy to ensure guest feel comfort, safe and secure. We wish, you will have better felling when you arrive for next stay. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

    Responded October 17, 2018
    Swiss-Belhotel Pondok Indah
    9.2
    Exceptional
    Dody from Indonesia
    Couple
    Superior Deluxe Twin
    Stayed 1 night in January 2019

    Nice hotel”

    Close to Pondok Indah mall

    Reviewed January 31, 2019

    Yth. Bapak Dody, Kami ucapkan terima kasih atas ulasan yang diberikan. Kami senang mendengar Anda merasa nyaman tinggal bersama kami. Semoga rasa nyaman senantiasa terjaga disetiap kunjungan berikutnya. Sarana kamar dengan pilihan family room dan business suite dengan harga terjangkau juga tersedia yang memungkinkan untuk tinggal diruangan yang lebih lega. Kami tunggu kedatangan berikutnya. Hormart Kami, Dedik Abdillah General Manager

    Responded February 04, 2019
    Swiss-Belhotel Pondok Indah
    10.0
    Exceptional
    Deby from Indonesia
    Family with teens
    Superior Deluxe Twin
    Stayed 2 nights in December 2018

    Nice hotel”

    Nice hotel Friendly staff

    Reviewed January 22, 2019

    Yth. Ibu Deby, Kami ucapkan terim kasih atas ulasan yang diberikan. Kami senang mendengar Ibu menemukan rasa nyaman selama tinggal bersama kami. Semoga rasa nyaman tersebut tetap terjaga disetiap kunjungan berikutnya. Kami tunggu kedatangannya kembali. Hormat Kami, Dedik Abdillah General Manager

    Responded February 04, 2019
    Swiss-Belhotel Pondok Indah
    8.0
    Excellent
    Irwandi from Indonesia
    Business traveler
    Superior Deluxe Twin
    Stayed 1 night in January 2019

    Good”

    Good

    Reviewed January 10, 2019

    Yth. Bapak Irwandi, Kami ucapkan terima kasih atas ulasan yang diberikan. Kami senang mendengar Bapak menemukan rasa nyaman selama tinggal dan beraktifitas bersama kami. Semoga senantiasa terjaga. Kami tunggu kehadiran Bapak kembali pada kunjungan berikutnya. Hormat Kami, Dedik Abdillah General Manager

    Responded February 04, 2019
    Swiss-Belhotel Pondok Indah
    8.0
    Excellent
    HERMAWAN from Indonesia
    Couple
    Grand Deluxe
    Stayed 1 night in December 2018

    Lumayan”

    Lokasi bagus, makanan biasa aja

    Reviewed January 08, 2019

    Yth. Bapak Hermawan, Kami ucapkan terima kasih atas ulasan yang diberikan. Kami senang Bapak bisa menemukan rasa nyaman selama tinggal dan beraktifitas bersama kami. Semoga kunjungan berikutnya lebih baik. Kami tunggu kehadiran Bapak kembali pada kesempatan yang lain. Hormat Kami, Dedik Abdillah General Manager

    Responded February 04, 2019
    Swiss-Belhotel Pondok Indah
    9.2
    Exceptional
    Matheus from Indonesia
    Business traveler
    Grand Deluxe
    Stayed 3 nights in February 2018

    Some of the facilities need maintainance”

    Nice hotel , staff were friendly- but neet attention to detail first my booking was no smoking and i got a smoking room. The hot water doesnt work well its eaither to hot or cold i cant get warm water. Other than that i like the place a lot, breakfast aas nice etc

    Reviewed February 14, 2018

    Dear Mr Matheus, Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing your valuable feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah. We do appreciate your feedback to look at the minor improvement notes. We do apologize for your unexpected experience stay, hope we can avoid and fixed this in the future to give a better experience. Thank you very much and hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dedik Abdillah -General Manager-

    Responded February 24, 2018
    Swiss-Belhotel Pondok Indah
    9.2
    Exceptional
    Jeff from Indonesia
    Solo traveler
    Deluxe Room Double
    Stayed 1 night in May 2017

    Great Room”

    Large room, with walking closet & bathroom separated by wall from bedroom. Very nice & comfortable room. Pity, there's construction development nearby, bit noise, and also traffic because of this. Lot of foods & bars nearby..

    Reviewed May 04, 2017

    Dear Mr. Jeff, Warmest Greetings from Swiss-Belhotel Pondok Indah. Thank you for sharing your valuable feedback. We are delighted that you have selected Swiss-Belhotel Pondok Indah as “Your Home Away From Home” and enjoyed our hotel rooms. We do appreciate your feedback to look at the minor improvement notes. I apologize for your unexpected experience and I will take this up with the team to avoid this in the future to give our guest a better experience. Thank you very much and we hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dino Leonandri. -General Manager-

    Responded May 27, 2017
    Swiss-Belhotel Pondok Indah
    8.8
    Excellent
    Nikki from Indonesia
    Family with young children
    Deluxe Room Double
    Stayed 1 night in July 2016

    Short Holiday in Pondok Indah”

    This hotel was previously an apartment which recently converted into a hotel. To our pleasant surprise, my room was upgraded to a Grand Deluxe Room facing the pool on level 3. There was a little balcony to the room but you can not open the doors due to safety precaution. The room was clean, neat and spacious. It had a working table and a large 32 inch LCD TV. Bathroom area was quite large but the it gets a little wet after you take a shower, especially if you have young children. The breakfast variety was good and you get Japanese, local Indonesian, American standard dishes. The breakfast restaurant was facing the swimming pool which adds to the nice holiday ambience in the middle of a busy area. Parking can be a little problem when you get a full house because they dont have enough space, so if you are driving and need a parking space, check-in early. The staffs were nice and helpful through-out my stay, a good service standard across the board. My only disappointment was the fruit during breakfast was not all fresh, a few of my watermelon cuts were sour.

    Reviewed July 11, 2016

    Dear Mrs. Nikki, Warmest Greetings from Swiss-Belhotel Pondok Indah We would like to say thank you for sharing your valuable feedback and for selecting Swiss-Belhotel Pondok Indah.In the first Instant I would like to sincerely apologise for the shortfall in the standard of service you have received during your breakfast. Please be assured that I will take this up with the kitchen to avoid this in the future to give our guests a better experience. Therefore your feedback is very valuable to us. Though your positive comment about your overall stay in our hotel is very much appreciated. We are really happy that you hotel ambience and faciIities.This will motivate us to keep working hard to make our guest have a pleasant stay. We do believe that our customer satisfaction is our priority. Thank you very much and we hope you will always choose Swiss-Belhotel Pondok Indah for your future travel needs. Best Regards, Dino Leonandri -General Manager-

    Show more
    Swiss-Belhotel Pondok Indah
    8.4
    Excellent
    Ronald from Indonesia
    Couple
    Superior Deluxe Double
    Stayed 3 nights in August 2018

    Great hotel in a best location”

    A quite good hotel with international standards. Inside of the hotel is better than the reception area. Clean with nice big room. The only thing to improve is the spa. The spa it self was nice but it is very complicated to get an appointment. With your room card you are not able to reach spa floor and it makes more complex to reach them. The spa area is also not the best. It is only an appartement room with some more flowers.

    Reviewed September 07, 2018

    Dear Mr. Ronald, Thank you for taking time to review us. it is good to have idea from you, how you can enjoy stay with us. ..Your review is very valuable, especially Spa for improvement and other potential guest to stay. We wish you will have better experience for next arrivals. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

    Responded October 17, 2018
    Swiss-Belhotel Pondok Indah
    3.6
    Abdulaziz from Saudi Arabia
    Family with young children
    Suite Two Bedrooms
    Stayed 1 night in August 2018

    Unrecommended Hotel ”

    1-We arraived At 5pm and Wait more than 30min to find your booking. 2- I booked two bed rooms apartment include breakfast for four adults, but the guy in reception his name was Mirza informed me that breakfast only for two even my booking two rooms for four adults including breakfast!!! Actually he was tough and told me please if you Don't like our conditions please call Agoda, I tried to showed him Hotel's conditions in Agoda, but with out worth. For me it was bad experience At all

    Reviewed August 09, 2018

    Dear Bapak Abdul Aziz, Thank you for taking time to review us, we apologize for the unexpected situation, your review have been noted and review accordingly to ensure we can anticipate and make improvement. We wish your next stay will be more enjoyable. We are pleased to welcome you back in the near future. Kind regards, Dedik Abdillah General Manager

    Responded December 08, 2018
    Swiss-Belhotel Pondok Indah
    6.8
    Good
    Ronald from Thailand
    Business traveler
    Deluxe Room Double
    Stayed 2 nights in August 2018

    Overall a Good Hotel”

    Arrived very late (horrendous line at immigration) and the room I had booked was no longer available as non-smoking. They upgraded me to next level room so this was fine. Room was clean, comfortable bed, room service prompt, and very good breakfast. Hallway noise disturbed me a couple times, and you need to take a taxi to go shopping or out for dinner.

    Reviewed August 06, 2018

    Dear Mr. Ronald, Thank you for taking time to review us. We always expect our guest has great experience stay, but unfortunately it was not happen to you especially you feel disturbed noise from Hallway. Following this experience, we wish we can understand you well by providing better room allocation to avoid noise for your next stay. And, we thank you for your appreciation to room quality, services and breakfast. Again, we are pleased to welcome you back in other occasion. Kind regards, Dedik Abdillah General Manager

    Responded August 09, 2018
    Swiss-Belhotel Pondok Indah
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