This property is in high demand!
14 travelers have booked today.
Experience international leisure and wellness facilities at Swiss-Belhotel Serpong. Enjoy in-room spa services and massages, take a dip in the outdoor pool, and explore nearby shopping and entertainment centers for a relaxing escape. Enjoy a comfortable and convenient stay at Swiss-Belhotel Serpong. Start your day with a delightful takeaway breakfast and relax with refreshing drinks at the exclusive bar. Stay connected with complimentary Wi-Fi and enjoy modern amenities like air conditioning and a safety deposit box. Pamper yourself with luxurious toiletries in the refreshing shower. Some rooms offer captivating city views. Book your stay at Swiss-Belhotel Serpong for an unforgettable retreat tailored for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
Top Value
Front desk [24-hour]
Great Breakfast
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
14 travelers have booked today.
Based on 1,734 verified reviews
9.2
9.1
9.1
9.0
8.9
Location rating score
Value for money | 9.1 |
Location rating | 9.0 |
Nearest airport | Soekarno-Hatta International Airport (CGK) |
Distance to airport | 20.6 km |
Does Swiss-Belhotel Serpong provide shuttle service for getting around?
For your ease of travel around the city, Swiss-Belhotel Serpong offers shuttle service right at your doorstep making it simple for you to get to places smoothly.
Does Swiss-Belhotel Serpong offer laundry services?
Yes! Swiss-Belhotel Serpong offers laundry service at your convenience for whenever you need your favorite clothes clean and fresh all throughout your trip. Please contact the property for more information.
Are there ATM on-site at Swiss-Belhotel Serpong?
Absolutely! The benefits of staying at Swiss-Belhotel Serpong include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your trip.
What public parks are close by Swiss-Belhotel Serpong?
While staying at Swiss-Belhotel Serpong, enjoy your morning or evening stroll at nearby park which include Masjid Al-Ikhlas Sektor 1.6 BSD, Taman Perdamaian BSDCity, and Pos Satpam.
What do verified guests like most about Swiss-Belhotel Serpong?
Verified guests that stayed at Swiss-Belhotel Serpong have given this property a rating of 9.161 for its excellent cleanliness as the primary highlight for their stay.
What is the verified guest review consensus about Swiss-Belhotel Serpong's Wi-Fi?
67.0% of our past customer testimonials have given a positive review and remarks about this property's Wi-Fi. You can look up on more detailed customer reviews, and comments for Swiss-Belhotel Serpong down in the review section.
What is the typical rating that verified Business travelers' have given to Swiss-Belhotel Serpong?
Verified business travelers that have stayed at this property have given Swiss-Belhotel Serpong an average rating of 8.7. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Couples' have given to Swiss-Belhotel Serpong?
Verified couple travelers that have stayed at this property have given Swiss-Belhotel Serpong an average rating of 9.1. You can look up on more in depth customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.
What is the typical rating that past Families with older children have given to Swiss-Belhotel Serpong?
Verified families with older children that have stayed at this property have given Swiss-Belhotel Serpong an average rating of 8.9. You can look into more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Swiss-Belhotel Serpong?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.
Is breakfast offered at Swiss-Belhotel Serpong?
Wake up to an amazing buffet breakfast at Swiss-Belhotel Serpong. Visitors can enjoy breakfast offered with an additional charge of 130000 IDR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.
Unwind and Indulge in a World of Entertainment at Swiss-Belhotel Serpong
At Swiss-Belhotel Serpong, guests are invited to experience a world of entertainment and relaxation like no other. From a variety of shops to a vibrant bar, a rejuvenating massage and spa, and a cozy shared lounge/TV area, this hotel offers an array of entertainment facilities to cater to every guest's needs and preferences.
Indulge in a delightful shopping experience right within the hotel premises. Explore a range of shops featuring local and international brands, where you can find the perfect souvenirs or treat yourself to a little retail therapy.
For those seeking a lively and vibrant atmosphere, the hotel's bar is the perfect spot to unwind and socialize. Sip on expertly crafted cocktails, enjoy a wide selection of beverages, and soak in the lively ambiance.
To truly relax and rejuvenate, head to the hotel's massage and spa facilities. Pamper yourself with a soothing massage or indulge in a variety of spa treatments designed to melt away stress and revitalize your body and mind.
For a cozy and communal experience, the shared lounge/TV area provides the ideal space to unwind with fellow guests. Catch up on your favorite shows, engage in stimulating conversations, or simply enjoy a moment of tranquility.
Whether you're seeking retail therapy, a lively atmosphere, relaxation, or a cozy communal space, Swiss-Belhotel Serpong's entertainment facilities have got you covered. Immerse yourself in a world of entertainment and make your stay truly unforgettable.
Stay Active and Fit at Swiss-Belhotel Serpong's Sports Facilities
Swiss-Belhotel Serpong is the perfect destination for fitness enthusiasts and sports lovers. With a range of state-of-the-art sports facilities, staying active and fit has never been easier.
Start your day with an invigorating workout at the hotel's well-equipped fitness center. Featuring modern cardio machines, strength training equipment, and free weights, you'll have everything you need to maintain your fitness routine. The fitness center is open 24/7, allowing you to exercise at your convenience and stay committed to your fitness goals.
Cool off and soak up the sun at the hotel's outdoor pool. Take a refreshing dip in the crystal-clear waters or lounge on the comfortable poolside chairs while enjoying the tropical surroundings. Whether you prefer swimming laps or simply relaxing by the pool, the outdoor pool offers a great way to unwind and rejuvenate.
Best of all, access to the fitness center and outdoor pool is complimentary for all guests, ensuring you can stay active without any additional fees. So, whether you're a fitness enthusiast or simply looking to maintain your exercise routine while traveling, Swiss-Belhotel Serpong's sports facilities have got you covered.
Convenience at Your Fingertips: Swiss-Belhotel Serpong's Top-Notch Facilities
Swiss-Belhotel Serpong in Tangerang, Indonesia, offers a wide range of convenience facilities to ensure a comfortable and hassle-free stay for all guests. From the moment you arrive, you will be greeted by a team of attentive staff ready to assist you with any request. The hotel provides 24-hour room service, allowing you to indulge in delicious meals and snacks at any time of the day or night.
For those in need of clean clothes, Swiss-Belhotel Serpong offers laundry and dry cleaning services. You can simply drop off your garments and have them returned fresh and neatly pressed. Additionally, the hotel provides luggage storage, so you can explore the city without worrying about your belongings.
To keep you connected, the hotel offers complimentary Wi-Fi in all rooms and public areas. Whether you need to catch up on work or stay in touch with loved ones, you can do so effortlessly. Safety deposit boxes are available to store your valuables securely, and the concierge desk is always ready to assist with any travel arrangements or recommendations you may need.
Swiss-Belhotel Serpong also caters to the needs of smokers with a designated smoking area, ensuring a comfortable environment for all guests. With daily housekeeping, you can return to a clean and tidy room after a day of exploring or business meetings. Experience convenience at its finest at Swiss-Belhotel Serpong.
Convenient Transport Facilities at Swiss-Belhotel Serpong
At Swiss-Belhotel Serpong, we understand the importance of convenient transport options for our guests. Whether you are arriving by car or need to explore the surrounding area, we have a range of transport facilities to suit your needs. Our valet parking service ensures a hassle-free arrival, allowing you to simply hand over your keys and let our professional staff take care of parking your vehicle. If you prefer to park your car yourself, we also offer a car park onsite, which is free of charge for our guests.
For those looking to explore the city or visit nearby attractions, our shuttle service is the perfect option. Our complimentary shuttle service runs at scheduled times, making it easy for you to reach popular destinations in Tangerang. Additionally, if you prefer the convenience of a taxi, our friendly staff can assist you in arranging a taxi service. With our range of transport facilities, you can rest assured that your travel needs will be well taken care of during your stay at Swiss-Belhotel Serpong.
Indulge in Culinary Delights at Swiss-Belhotel Serpong
At Swiss-Belhotel Serpong, dining is an experience to be savored. With a range of dining facilities to choose from, guests are treated to a variety of culinary delights throughout their stay. Whether you're in the mood for a quick bite or a leisurely meal, the hotel has you covered.
Start your day off right with the delectable breakfast buffet served at the hotel's restaurant. Indulge in a wide selection of local and international dishes, freshly baked pastries, and refreshing beverages. The restaurant offers a warm and inviting ambiance, making it the perfect place to enjoy a leisurely meal with family or friends.
For those looking for a quick pick-me-up or a casual dining option, the coffee shop at Swiss-Belhotel Serpong is the ideal spot. Sip on a freshly brewed cup of coffee or choose from a selection of teas while enjoying a light snack or a delicious pastry. The coffee shop provides a cozy atmosphere where you can relax and unwind.
In addition to the restaurant and coffee shop, the hotel also offers 24-hour room service. Whether you're craving a late-night snack or prefer to dine in the comfort of your room, the attentive staff is always ready to cater to your culinary desires.
With its diverse dining options and impeccable service, Swiss-Belhotel Serpong ensures that guests have a truly memorable dining experience during their stay.
Experience Comfort and Style at Swiss-Belhotel Serpong's Spacious Rooms
Discover a world of comfort and style at Swiss-Belhotel Serpong in Tangerang, Indonesia. With a range of room types to suit every traveler's needs, this hotel offers a truly memorable stay. Choose from the Deluxe Queen room, featuring a cozy 26 square meters space and a comfortable Double Bed, or opt for the Deluxe Twin room, offering the same size but with two Single Beds. For those seeking a little extra space, the Grand Deluxe room provides 34 square meters of luxury with a Queen Bed. And if you're looking for the ultimate indulgence, the Suite boasts a sprawling 73 square meters of elegance, complete with a plush Queen Bed.
When you book your stay at Swiss-Belhotel Serpong through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With a simple and user-friendly booking process, you can secure your preferred room type at Swiss-Belhotel Serpong with just a few clicks. So why wait? Experience comfort, style, and convenience by booking your stay at Swiss-Belhotel Serpong through Agoda today!
Discover the Vibrant Serpong in Tangerang, Indonesia
Nestled in the bustling city of Tangerang, just a short drive away from Jakarta, Swiss-Belhotel Serpong offers a perfect retreat for both leisure and business travelers. Serpong is a vibrant and modern area known for its thriving commercial and residential developments, making it a popular destination for shopping, dining, and entertainment.
One of the highlights of Serpong is its shopping scene. The area is home to several shopping malls, including the popular AEON Mall BSD City and Summarecon Mall Serpong. These malls offer a wide range of international and local brands, along with various dining options and entertainment facilities. Whether you're looking for the latest fashion trends, indulging in delicious cuisine, or catching a movie, Serpong has it all.
Serpong is also known for its golf courses, making it a haven for golf enthusiasts. The area boasts several world-class golf courses, such as the Damai Indah Golf and Country Club and Gading Raya Padang Golf & Club. These courses offer beautifully landscaped greens, challenging fairways, and stunning views, providing a perfect setting for a round of golf.
For those seeking a taste of nature, Serpong is surrounded by lush green parks and recreational areas. The Scientia Square Park is a popular spot for families, offering a range of activities including a water park, playgrounds, and picnic areas. Meanwhile, the Alam Sutera Sports Center provides facilities for various sports and outdoor activities, including tennis, swimming, and jogging.
With its vibrant shopping scene, world-class golf courses, and abundance of recreational areas, Serpong in Tangerang, Indonesia, offers something for everyone. Whether you're a shopaholic, a golf enthusiast, or a nature lover, Swiss-Belhotel Serpong provides the perfect base to explore and experience all that this dynamic area has to offer.
Convenient Transportation Options from Nearby Airports to Swiss-Belhotel Serpong
Located in the vibrant city of Serpong, Tangerang, Swiss-Belhotel Serpong offers a comfortable and convenient stay for both business and leisure travelers. Getting to the hotel from the nearby airports is a breeze with several transportation options available.
If you are arriving at Soekarno-Hatta International Airport, the closest airport to Tangerang, you can choose to take a taxi or use ride-hailing services like Grab or Gojek. The journey to Swiss-Belhotel Serpong takes approximately 45 minutes, depending on the traffic conditions. Alternatively, you can also opt for the airport shuttle service provided by the hotel for a hassle-free transfer.
For those arriving at Halim Perdanakusuma International Airport, located in East Jakarta, the hotel is approximately an hour's drive away. Similar to Soekarno-Hatta International Airport, you can easily book a taxi or use ride-hailing services to reach Swiss-Belhotel Serpong. The hotel's airport shuttle service is also available for your convenience.
Swiss-Belhotel Serpong's strategic location allows easy access to nearby attractions such as Summarecon Mall Serpong and AEON Mall BSD City. With its comfortable accommodations, excellent facilities, and convenient transportation options, Swiss-Belhotel Serpong is the perfect choice for a memorable stay in Tangerang, Indonesia.
Discover the Exciting Surroundings of Swiss-Belhotel Serpong
Swiss-Belhotel Serpong is perfectly situated amidst a plethora of exciting landmarks and attractions that are sure to enhance your stay in Tangerang, Indonesia. Just a stone's throw away from the hotel, you'll find Scientia Square Park (SQP), a vibrant urban park that offers a wide range of recreational activities for all ages. Whether you're looking to take a leisurely stroll, have a picnic with your loved ones, or enjoy thrilling rides at the amusement park, SQP has something for everyone.
If you're a nature lover, make sure to visit Ocean Park BSD, another nearby attraction. This expansive park boasts lush greenery, serene lakes, and charming walking trails. Take a break from the hustle and bustle of the city and immerse yourself in the beauty of nature. For golf enthusiasts, Damai Indah Golf & Country Club - BSD is just a short drive away. This prestigious golf club features two championship courses designed to challenge and delight golfers of all skill levels.
For those seeking medical services, RS THT Proklamasi and Klinik Amira are conveniently located near the hotel. Whether you need specialized treatment or just a routine check-up, these healthcare facilities provide quality care and peace of mind. Additionally, Moms & Child Clinic offers comprehensive healthcare services for mothers and children, ensuring the well-being of your entire family.
If you're looking to engage in outdoor activities, head to Lapangan Sepak Bola, a local football field where you can join or watch exciting matches. For a more relaxing experience, Taman Kota 2 and Taman Sektor 1.6 No1 are nearby parks where you can unwind and enjoy the tranquility of nature. Finally, Puskesmas Kelurahan Kelapa Dua is a community health center that serves the local residents, providing essential healthcare services.
With its prime location surrounded by these landmarks and attractions, Swiss-Belhotel Serpong offers a convenient and exciting base for exploring Tangerang. Whether you're seeking adventure, relaxation, or quality healthcare services, the hotel's surroundings have it all.
Convenient Public Transport Stations Near Swiss-Belhotel Serpong
Located in the vibrant city of Tangerang, Swiss-Belhotel Serpong offers easy access to several public transport stations, making it a convenient choice for travelers. One of the closest stations is Rawa Buntu, which is just a short walk away from the hotel. This station serves the Serpong Line, providing a direct connection to Jakarta's bustling city center. Whether you're traveling for business or leisure, this efficient mode of transportation allows you to explore the city's attractions with ease.
In addition to Rawa Buntu, another nearby public transport station is Serpong Station. Situated within a reasonable distance from Swiss-Belhotel Serpong, this station offers access to the Greater Jakarta Commuter Train network. From here, you can easily reach various destinations in Jakarta and its surrounding areas. Whether you're planning to visit popular landmarks like Monas or explore the vibrant shopping districts, Serpong Station provides a convenient starting point for your adventures.
A Gastronomic Adventure in Serpong
Swiss-Belhotel Serpong is surrounded by a plethora of dining options that will satisfy even the most discerning palates. Just steps away from the hotel, you'll find Gubug Berkah Resto, a charming restaurant known for its authentic Indonesian cuisine. Craving for some succulent duck dishes? Look no further than Bebek Kaleyo BSD, where you can indulge in their famous crispy fried duck. For burger enthusiasts, Blenger Burger is a must-visit spot, offering a variety of mouthwatering burgers and sides. If you're in the mood for some local flavors, head to Pagi Sore BSD for delicious Indonesian street food. Shabu Hachi Gading Serpong is the perfect choice for those who enjoy hot pot dining, with a wide selection of fresh ingredients to choose from. Soto Betawi H. Mamat is a popular eatery that specializes in the rich and flavorful Betawi-style beef soup. For those who love spicy food, Waroeng Spesial Sambal is a hidden gem, serving delectable Indonesian dishes with a kick of chili. Gubug Makan Mang Engking BSD offers a unique dining experience with its traditional Indonesian seafood dishes served in a rustic setting. Lembur Kuring Sunburst BSD is the go-to place for Sundanese cuisine, serving up authentic flavors from the West Java region. Lastly, Warung Tuman BSD is a local favorite, known for its delicious grilled dishes and cozy atmosphere. With such a diverse range of dining options, Swiss-Belhotel Serpong is the perfect base for a gastronomic adventure in Serpong.
A Shopper's Paradise
Swiss-Belhotel Serpong is situated amidst a plethora of shopping landmarks, making it a shopper's paradise. Just a short distance away, you'll find Winara Boutique, a trendy store known for its stylish fashion pieces and accessories. For a more extensive shopping experience, head to Teraskota BSD, a bustling mall with a wide range of shops, restaurants, and entertainment options. ITC BSD is another must-visit destination for bargain hunters, offering a variety of affordable clothing, electronics, and household items. If you're looking for a place to relax and unwind after a shopping spree, The Breeze BSD CITY is the perfect spot. This outdoor lifestyle mall features a beautiful park, dining options, and a selection of boutique stores. For those seeking a larger shopping complex, Summarecon Mal Serpong is just a short drive away. With its extensive selection of local and international brands, this mall is sure to satisfy all your shopping needs. And finally, Teras Kota Mall BSD City offers a unique shopping experience with its mix of local boutiques, specialty stores, and dining options. With these incredible shopping landmarks just a stone's throw away, Swiss-Belhotel Serpong is the ideal choice for shopaholics and fashion enthusiasts.
Affordable Luxury: Experience Comfort at a Great Value at Swiss-Belhotel Serpong
When it comes to finding the perfect accommodation in Tangerang, Swiss-Belhotel Serpong stands out as an exceptional choice that offers both luxury and affordability. With an average price of $53 per room, this hotel provides a remarkable value for the level of comfort and service it offers.
Compared to the average price of a hotel room in Tangerang, which stands at $34, Swiss-Belhotel Serpong provides a higher level of quality without breaking the bank. Guests can enjoy spacious and well-appointed rooms, modern amenities, and attentive staff at a price that won't strain their budget. Whether you are traveling for business or leisure, Swiss-Belhotel Serpong offers an excellent option for those seeking a comfortable and enjoyable stay in Tangerang.
With its attractive pricing, Swiss-Belhotel Serpong is an ideal choice for travelers who want to experience the best of Tangerang without compromising on quality. Book your stay at Swiss-Belhotel Serpong and indulge in a luxurious and affordable escape in this vibrant city.
Great Stay with Excellent Staff and Delicious Breakfast
Swiss-Belhotel Serpong in Tangerang, Indonesia offers a truly delightful experience for its guests. With its new and modern facilities, friendly and kind staff, and delicious breakfast, this hotel provides an unforgettable stay. The rooms are neat and clean, ensuring a comfortable and relaxing atmosphere. The hotel's location is also convenient, making it a perfect choice for both leisure and business travelers. Additionally, Swiss-Belhotel Serpong is equipped with excellent conference and seminar facilities, making it an ideal venue for events. Overall, this hotel exceeds expectations and provides a pleasant stay for its guests.
Swiss-Belhotel Serpong: A Haven of Exceptional Service and Comfort
Nestled in the heart of Tangerang, Indonesia, Swiss-Belhotel Serpong has garnered an impressive reputation for its exceptional service and top-notch facilities. With an overall rating of 9.0, it comes as no surprise that this hotel has become a favorite among travelers seeking a comfortable and memorable stay.
One of the standout features of Swiss-Belhotel Serpong is its exceptional value for money. With a rating of 9.0 for value, guests can rest assured that they are getting the most out of their stay without breaking the bank. From the moment you step foot into the elegant lobby, you'll be greeted by friendly and attentive staff who are committed to making your stay as enjoyable as possible.
The hotel's facilities are another aspect that receives high praise from guests. With a rating of 8.8, Swiss-Belhotel Serpong provides a wide range of amenities to cater to every traveler's needs. Whether you're looking to unwind by the pool, indulge in a relaxing spa treatment, or stay active in the well-equipped fitness center, this hotel has it all. The attention to detail and commitment to excellence is evident in every aspect of the hotel's facilities, leaving guests feeling pampered and satisfied.
When it comes to cleanliness, Swiss-Belhotel Serpong truly shines with a rating of 9.2. From the spotless rooms to the pristine common areas, every corner of this hotel is meticulously maintained to ensure a hygienic and comfortable environment for guests. The dedication to cleanliness is a testament to the hotel's commitment to providing a superior level of service.
Situated in a prime location with a rating of 8.9, Swiss-Belhotel Serpong offers easy access to popular attractions, shopping centers, and dining options. Whether you're in town for business or leisure, you'll find yourself conveniently located to explore all that Tangerang has to offer.
Last but certainly not least, the staff performance at Swiss-Belhotel Serpong is nothing short of exceptional. With a rating of 9.1, the friendly and attentive staff go above and beyond to ensure that every guest's needs are met. From the moment you check-in to the moment you check-out, you can expect personalized service and genuine hospitality that will leave a lasting impression.
In conclusion, Swiss-Belhotel Serpong offers a haven of exceptional service and comfort. With its outstanding value for money, top-notch facilities, impeccable cleanliness, convenient location, and exceptional staff performance, this hotel is a true gem in Tangerang. Whether you're traveling for business or leisure, Swiss-Belhotel Serpong is sure to exceed your expectations and provide a memorable stay.
Excellent8.9
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Review summary
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The hotel's staff is friendly and helpful, especially Michael, Mas Ridwan, and Mba Lulu. The location is convenient, near BSD City, Pasar Modern, and the Serpong toll gate, with easy access to mini markets, restaurants, and coffee shops. The rooms are spacious, clean, and grand deluxe rooms offer stunning views. The breakfast menu has a variety of tasty options, such as the chicken mushroom sauce. Guests enjoy top-notch facilities, including the pool and wifi.
Few service issues, overall positive stay. Some criticism towards reception, sales, and restaurant staff.
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The hotel is comfortable for families with small children; we stayed here for 2 nights and it was very enjoyable. In the hotel area, there is a restaurant, cafe, and minimart. The swimming pool is not large but is sufficient for children to swim, and the water height is just right. The room is comfortable and clean, and the staff is friendly and informative. The only downside of this hotel is that it is a bit far from the mall. ^-^
Dear Bapak. Mena, Salam hangat dari Swiss-Belhotel Serpong - BSD Terima kasih banyak atas berbagi pengalaman baik Anda tentang kunjungan terakhir Anda bersama kami. Selalu menyenangkan untuk mengatur masa tinggal yang sempurna untuk perjalanan bisnis atau liburan Anda di Swiss-Belhotel Serpong - BSD. Kami berterima kasih mengetahui bahwa Anda puas dengan pelayanan dan fasilitas kami di adaptasi kebiasaan baru ini. Menikmati kenyamanan suasana di Swiss-Belhotel Serpong dari segi tempat, pelayanan dan staff kami yang membantu selama menginap di Swiss-Belhotel Serpong-BSD. Kami menantikan kunjungan Anda berikutnya dan mengirimkan salam hangat dari Serpong. Salam Hangat, Roni Martadinata General Manager
Certainly, here's the combined review: This is our first time ever checking into a hotel that gave us a lot of inconvenience. We checked in really late (about 10+pm) as we were there to visit our relatives. Upon arrival, we were given rooms on the 12th floor, connecting rooms as requested (thanks for this), BUT it seems like one particular room wasn't prepared fully. When we first entered the room, it was really warm, and it took the AC about 10-15 minutes to cool the room. Also, no extra room cards were given for us to leave the power on (especially for AC) afterward. 1) There was also only one set of room slippers available, so we wanted to call housekeeping to request. 2) However, we found out the room telephone wasn't working. We had to use the telephone from the connecting room where our other family members were staying to request a technician. The technician came, but the issue wasn't rectified. 3) Next, the shower drain was clogged. After showering, the small toilet was flooded, almost overflowing to the main room. 4) There wasn't any iron or ironing board in the room, so we had to go down to the reception at the ground level to get the room changed. Our request was declined as “rooms were fully booked”. So they sent a staff to unclog the shower drain and send over an iron ONLY without the ironing board, which they said could only be used for 1 hour but could be extended if requested. Funny thing was, our family on the suite level mentioned that in their room, no iron but there was an ironing board. Anyway, the telephone issue wasnt rectified still. 5) Additionally, on the second night, we were informed that our family staying on the suite level found that their room was left unlocked when we returned. Since the room had already been cleaned, we assumed that the housekeeping staff had left in a rush and didn't notice that the room wasn't locked. Thankfully, the valuables were still in the room. Who would be accountable if the valuables went missing? It was quite a hassle to stay here.This is the first time I felt like I had to leave a review. Regarding cleanliness, I guess it was so-so. The breakfast buffet was average for a 4-star hotel. Would I recommend it? Honestly, no. A lot of improvements are required.
Dear Mr. Nurhaziqah, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time. However, we are deeply apologize for the inconvenience caused during your event. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us. We look forward to your next visit and send warm greetings from Serpong. Till then, stay safe, stay healthy, and see you again. Warm regards, Johan Arianto General Manager
Stayed here for 2 nights with wife and 6 years old children. All I can say if you can handle the sound of train passing by you can enjoy staying here. The cleanliness of the pool can be improve, during my visit, the pool kind of dirty (maybe the filter is not working) Also in my room, there is a leaking in tab water handle, already reported to the staff, they said they will check, but after I came back the leaking is still there. Beside those problems that I encounter during the stay, I can say that the hotel is recommend especially the location near the entrance or exit toll, easy to find.
Dear Mr. Hendrik, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experiences about your recent visit with us. It's always a pleasure to arrange the perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this adaptation of new normal. Enjoy the comfort of the atmosphere at Swiss-Belhotel Serpong up to a memorable breakfast, the cleanliness of our rooms and assure you of our delicious food. We look forward to your next visit and send warm greetings from Serpong. Warm regards, Johan Arianto General Manager
Stayed for just one night for event nearby. All staff very friendly and professional, lovely modern bathroom, comfy bed and chairs in room and all reassuringly clean. Be aware it is a dry hotel so no alcohol available at all - not even a simple glass of wine. Very disappointing and surprising for an International Hotel chain. Alcohol is not illegal in Jakarta so very disappointing business choice. Location was convenient for my event but did not seem to be much to do yet nearby.
Dear Mrs. Fiona, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you for taking the time to review Swiss-Belhotel Serpong. Your comment will highly be appreciated and motivate our team. It was a pleasure to serve you and your family at the time. However, we are deeply apologize for the inconvenience caused during your event. We will look into it and take the necessary steps to improve. Please do come again and feel the different moments with us. We look forward to your next visit and send warm greetings from Serpong. Till then, stay safe, stay healthy, and see you again. Warm regards, Devi Emerson Ambui General Manager
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
“Quite satisfied staying at Swiss Bell in Serpong.”
We stayed 1 night at this hotel after previously staying at the hotel behind it. Here, the design of the room is better compared to the hotel next door, the breakfast variety is quite good and tasty, but the location of the swimming pool cannot be accessed while having breakfast, so swimming is done after breakfast. The swimming pool is quite small, and there are only a few chairs around the pool due to limited space. It's mostly just for the kids to have fun in the pool... We happened to go on a holiday, so there were kids activities for the children, where they could join in decorating donuts on the first floor after swimming. There was also a clown walking around during breakfast handing out chocolates/lollipops for the kids, which was quite interesting as well... The room was relatively clean, the bathroom was quite comfortable and clean, and not too cramped. The bathroom glass could be seen from the room, but there is a curtain to cover it, so it's safe... Hahahaha... However, the staff was a bit slow, I requested additional shower gel but it took a long time to receive it, and in the end, I didn't get it. Overall, it was okay.. quite memorable.. Oh yes, I also accidentally left my laptop mouse in the room, and a few days later I remembered; I contacted the hotel, and thankfully it was still kept, and they helped to send it to our home, using the pick-up method with the receptionist by the expedition service we requested.. Thank you Swiss-Belhotel...
Dear Ibu Fithriane, Salam hangat dari Swiss-Belhotel Serpong - BSD Terima kasih banyak atas berbagi pengalaman baik Anda tentang kunjungan terakhir Anda bersama kami. Selalu menyenangkan untuk mengatur masa tinggal yang sempurna untuk perjalanan bisnis atau liburan Anda di Swiss-Belhotel Serpong - BSD. Kami berterima kasih mengetahui bahwa Anda puas dengan pelayanan dan fasilitas kami di adaptasi kebiasaan baru ini. Menikmati kenyamanan suasana di Swiss-Belhotel Serpong dari segi tempat, pelayanan dan staff kami yang membantu selama menginap di Swiss-Belhotel Serpong-BSD. Kami menantikan kunjungan Anda berikutnya dan mengirimkan salam hangat dari Serpong. Salam Hangat, Devi Emerson Ambui General Manager