Swiss-Belinn Medan

Swiss-Belinn Medan

Jl. Surabaya No. 88, Medan City Center, Medan, Indonesia
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Superior Swiss-Belinn Medan
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     Swiss-Belinn Medan

    Guest reviews

    7.6
    Very good
    /10
    (3625 reviews)See what guests said
    9.6
    Exceptional

    "The front desk staff was very helpful and accommodating as I..."

    Louis

    -

    February 28, 2017

    7.9
    Very good value for money
    Recommended by 91% of guests

    Property highlights

    • Located in heart of Medan

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!Last booked 5 hours ago
    Very good
    Location
    7.8
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Tirtanadi Water Tower210 m
  • Rsu Permata Bunda320 m
  • Trophy Tours340 m
  • Perdana Express370 m
  • St Joseph Cathedral420 m
  • BNI Bank470 m
  • Pasar Buah Berastagi490 m
  • Medan Mall520 m
  • Tjong A Fie Mansion580 m
  • North Sumatra Tourist Office620 m
  • Value for money7.9
    Distance to city center1 km
    Location rating7.8
    Nearest airportKuala Namu International Airport (KNO)
    Distance to airport22.4 km
    Select your room
    7.5
    Very good
    Room comfort & quality
    Superior
    Superior
    ...
    • Room size: 23 m²/248 ft²
    • Street view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Superior Deluxe
    Superior Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 1 king bed or 2 single beds
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    Deluxe
    Deluxe
    ...
    • Room size: 31 m²/334 ft²
    • Street view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Twin/Double room - De Luxe - Superior
    Twin/Double room - De Luxe - Superior
    ...
    • Shower
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    Double room - De Luxe
    Double room - De Luxe
    ...
    • Shower
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    Standard Junior Suite
    Standard Junior Suite
    ...
    • Non-smoking
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    Standard Suite
    Standard Suite
    ...
    • Non-smoking
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    Presidential Suite
    Presidential Suite
    ...
    • Non-smoking
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    Standard Junior Suite
    Standard Junior Suite
    ...
    • Non-smoking
    Enter dates to see prices
    Standard Suite
    Standard Suite
    ...
    • Non-smoking
    Enter dates to see prices
    Have a question for Swiss-Belinn Medan?

    What people love about the property

    • 8.4
      Excellent

      "Nice place"

      Kee L.

      |

      December 17, 2018

    • 6.0
      Review score

      "The room is good for a night because of it's good location and price."

      Evonne

      |

      July 7, 2018

    • 7.6
      Very good

      "Good location..."

      Kok W.

      |

      January 10, 2019

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    More about Swiss-Belinn Medan

    More about Swiss-Belinn Medan

    9.6
    Exceptional

    "Great place to stay."

    Imanta K.

    |

    January 14, 2019

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Great location near many eateries within 5-10 minutes of car..."

    Esther

    |

    November 28, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (3625)Booking.com Reviews (413)
    7.6
    /
    10
    Cleanliness7.6
    Facilities7.1
    Location7.8
    Room comfort and quality7.5
    Service7.6
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (3625)
    All room types

    Show reviews that mention 

    Showing 3102 verified guest comments
    12345
    9.6
    Exceptional
    Yohn from Australia
    Family with teens
    Superior
    Stayed 1 night in January 2019
    Great location”
    Hotel is near Selat Panjang and Semarang, plenty of foods at the night time. Rooms are not really big but clean
    Reviewed March 05, 2019
    8.0
    Excellent
    Jin from Singapore
    Group
    Superior
    Stayed 1 night in November 2018
    Could be better”
    Feel that there are better options for this price range. The rooms were big but design lacked thought and decor felt a little cold. Check in took longer than expected. Breakfast was good, wide range of choices available.
    Reviewed December 20, 2018
    Dear Valued Guest, Thank you for choosing to stay at Swiss-Belinn Medan. We are sorry that our room did not meet your expectation. We also apologise for the inconvenience caused during your stay. We will always try to improve our quality and service for our guest satisfaction. Once again thank you for staying with us and we hope to welcome you again at Swiss-Belinn Medan.
    Responded December 26, 2018
    Swiss-Belinn Medan
    10.0
    Exceptional
    Megawati from Australia
    Group
    Superior
    Stayed 1 night in October 2018
    Excellent customer service”
    We only stayed one night at this hotel due to transit flight. The customer service officer provided us with excellent customer service. It's a day before my birthday and the staff wished me birthday a day in advance and give me a small souvenir on behalf of the hotel. We understand that this hotel is always full with booking but to be able to be attentive to their customers is an extra bonus point for me. Thank you again.
    Reviewed December 04, 2018
    Dear Ms Megawati, Thank you for choosing to stay at Swiss-Belinn Medan. Thank you also for sharing your wonderful experience with us. We are really thrilled that our service made your stay enjoyable and memorable. We always try serve the best for our guest satisfaction. We look forward for the pleasure of welcoming you again at Swiss-Belinn medan.
    Responded December 07, 2018
    Swiss-Belinn Medan
    9.2
    Exceptional
    Donal from Australia
    Solo traveler
    Superior
    Stayed 3 nights in September 2018
    A good hotel”
    Been here a few times Rooms are good size Tv lots of channels in ENGLISH A good good court one street away go out front door ask doorman he will show you the way Hotel restaurant good food fair price. Hotel staff very professional an the breakfast is very good Oh 300k.deposit cash at check in. An train from airport only can get tickets by cards can't get them withCASH
    Reviewed September 16, 2018
    Dear Mr Donal, Thank you for staying again at Swiss-Belinn Medan. We really appreciate the time you took to share your experience with us. We are thrilled to know that you enjoyed your stay at our hotel. We will share your kind feedback and comment to our team and this surely will encourage us to serve better to our guest. We are glad to be at your service and we look forward for the pleasure of welcoming you again at Swiss-Belinn Medan.
    Responded September 17, 2018
    Swiss-Belinn Medan
    8.8
    Excellent
    CHONG from Malaysia
    Family with young children
    Superior
    Stayed 1 night in September 2018
    Will sure come back whenever in Medan ”
    This hotel is super value for money. 1. The location is super good. Can easily get access to many places in Medan with grab which will cost only around Rp13,000. 2. It is best to a few eating spots such as jln Selat panjang and Jln Semarang. Food at Jln Semarang is cheaper than Selat panjang. 3. The hotel room and toilet is also clean. My kids love staying here too. 4. The breakfast is considered good. The spread of food available is better than many 4 stars hotel. We will definitely come back again. Very value for money.
    Reviewed September 13, 2018
    Dear Valued Guest, Thank you for choosing to stay at Swiss-Belinn Medan. We really appreciate the time you took to share your experience with us. It is gratifying to read that you particularly value our strategic lcoation, clean room, delicious foods and services. It was encouraging to hear your feedback as our guest's satisfaction is our top concern. It was a real pleasure for us to be at your service and we all look forward to welcoming you again soon to Swiss-Belinn Medan !
    Responded September 13, 2018
    Swiss-Belinn Medan
    8.0
    Excellent
    Aziemah from Malaysia
    Couple
    Superior
    Stayed 3 nights in February 2019
    Very good”
    Great place and location. Breakfast menu changes every morning.
    Reviewed February 13, 2019
    Dear Valued Guest, Thank you for taking the time to record your comments following your stay at Swiss Belinn, Medan! We are all very happy that your visit to Medan was such a great experience, also because of our hotel. Thank you again for your positive feedback and we look forward to being at your service on your next stay.
    Responded February 18, 2019
    Swiss-Belinn Medan
    9.2
    Exceptional
    Rimen from Australia
    Solo traveler
    Deluxe
    Stayed 2 nights in January 2019
    Comfy, clean, good value”
    It's always been a pleasure to stay at Swissbell Inn Hotel while visiting Medan. Close to great street hawker stalls at Jalan Selat Panjang and Jalan Semarang. The room is spacious and contains all you may need. The down part this time was that the room was unable to reach temperature lower than 25 degrees which is rather steamy in the room. I could not understand the staff when inquired. So, I managed with sleeping in minimum layers. On another note, I wish there was system where some matters could be handed over to the incoming staff so that information/ questions can be followed up without the need of patron repeating and following up all over again with the responsible party. Otherwise, everything else is satisfactory.
    Reviewed January 24, 2019
    Dear Mr Rimen, Thank you for choosing to stay at Swiss-Belinn Medan everytime you visit Medan. Your feedback is appreciated and we are pleased to hear all comments with regard to your experience during stayed with us. On the subject of the Air conditioning was not cold, I have shared your findings with both the Housekeeping and Engineering Team, so that they can improve on any service issues. Please rest assured that we have taken very good notice and corrective action to remedy the situation has already begun. Once more please accept our apologies and we are sincerely looking forward to welcoming you back in our hotel in the future.
    Responded January 26, 2019
    Swiss-Belinn Medan
    8.8
    Excellent
    Donal from Australia
    Couple
    Superior
    Stayed 3 nights in July 2018
    A good hotel ”
    Been here before it’s a good hotel Good size room Good size bathroom Breakfast great We wear in room901 this time had a problem with loud air-con they fix it in a quick time !! Oh food lane back of hotel very over price !! Go use the big food lane one block in front of hotel ASK staff for directions only 3 mins walk !
    Reviewed July 15, 2018
    Dear Mr Donal, Thank you for choosing to stay at Swiss-Belinn Medan. Thank you also or taking the time to share your feedback here. We were delighted that youliked our hotel. We are delighted that you enjoyed staying with us. We are also glad to read that you enjoyed our convenient room and breakfast. Once again, thank you for selecting Swiss-Belinn Medan for your stay in Medan. It was certainly a pleasure for us to be at your service and we do look forward to welcoming you back to our hotel.
    Responded July 16, 2018
    Swiss-Belinn Medan
    9.6
    Exceptional
    elisa from Indonesia
    Family with teens
    Superior
    Stayed 1 night in June 2018
    Best place to stay in Medan City 💕”
    Super great place to stay in Medan City. Clean room, Not too big but not too small room. There is a lot of local food to eat, from morning to night. The staff is so helpfull and kind. So much food to eat for breakfast. I definetly will come back.
    Reviewed June 25, 2018
    Dear Valued Guest, We really appreciate the time you took to review us here. We are thrilled to know that your stay in Medan was awesome. We are also really glad you mentioned the highlight of your stay, including our cleanliness and especially our friendly staff. Once again thank you for staying with us and look forward to welcoming you again at Swiss-Belinn Medan.
    Responded June 28, 2018
    Swiss-Belinn Medan
    8.0
    Excellent
    sawiyah from Malaysia
    Couple
    Superior
    Stayed 2 nights in April 2018
    Friendly & Helpful staff”
    Thumbs up for all the staff ! they were all very helpful and friendly. Other than that breakfast was great, many variety and they change the menu everyday so it was really nice. The room was clean and quite spacious. The only thing is that they dont provide mini refrigerator inside the room :( but overall it was a nice place to stay, and will definitely be back.
    Reviewed April 16, 2018
    Dear Valued Guest, Thank you for choosing to stay at Swiss-Belinn Medan. We are absolutely thrilled to read your feedback regarding the outstanding service received from our staff. We do believe that the attention to detail makes the difference. We are also excited to know that you liked our room and our breakfast. I will share your comments to entire staff and I am sure that this will encourage them to serve better to our guest. In addition, should you need a fridge at your room, we recommend you to book Superior Deluxe room. It was certainly a pleasure for us to be at your service and we all looking forward to welcoming you again soon.
    Responded April 18, 2018
    Swiss-Belinn Medan
    8.0
    Excellent
    Tan from Singapore
    Family with teens
    Superior
    Stayed 4 nights in March 2018
    Great location with street food just behind hotel”
    Small hotel Staff friendly n helpful Medan city may not my cuppa as I find the food too sweet or salty but for my nephew enjoyed the street food. The worst is the traffic jam, dusty n smelly street. Sorry to write that but the air con in some grab car dont work n its like sitting in an oven. Overall the stopover in Lake Toba n Berastagi is the best!
    Reviewed April 05, 2018
    Dear Mr Tan, Thank you for choosing to stay at Swiss-Belinn Medan. Thank you for sharing your experience during in Medan. We are delighted to know that you liked our friendly staff and location which is close to famous food street. We hope you enjoyed well your trip in Medan and we look forward to welcoming you again at Swiss-Belinn Medan.
    Responded April 05, 2018
    Swiss-Belinn Medan
    9.6
    Exceptional
    Susy from Indonesia
    Group
    Superior
    Stayed 4 nights in March 2018
    Great location, nice 3*”
    Great location, behind the hotel are famous culinary streets with lots of great food. There are 2 mini marts in and beside the hotel, money changer opposite. Rooms are good size bigger than expected. Bed are also comfy. slippers are provided. Surprisingly there is safety box but gets faulty easily. There are no hot water kettle and fridge but we do not need those. Parking and traffic are the cons. Special thanks to manager Mr Mitra for his hospitality and great assistance. We are amazed with the great attitude and service quality of staffs from a 3 star hotel Highly recommend
    Reviewed April 03, 2018
    Dear Ms Susi, Thank you for choosing Swiss-Belinn Medan for your recent stay in Medan. We really appreciate the time you took to review and share your experience here. We are happy to know that your recent stay at our hotel was enjoyable and have met your expectation. We appreciate you mentioning the highlights of your stay, including our convenient location, facilities, mainly our excellent service provided by the team. We will make sure to share your good comments to Mr Mitra for his service. This will give a good motivation for Mr Mitra and team to continuously improve our products and services and serve better to our guest. We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future.
    Responded April 05, 2018
    Swiss-Belinn Medan
    4.8
    ARAVINT from Malaysia
    Group
    Superior
    Stayed 2 nights in October 2018
    Degradede my first impression by staff”
    Arrived 2 hours eariler and the employee demanded we should pay extra even when all the rooms were empty as it was a week day. Even 5 star aryaduta did not as for extra for same 2 hours earlier check-in. I took total of 5 rooms for 2 days, at least should have given one room for early check in. Created very bad impression. The next trip we have booked at another 5 star since we dont want such treatment again. I heard breakfast was good thus the reason for booking at swiss-bel inn. Not going to stay there anymore.
    Reviewed October 17, 2018
    Dear Valued Guest, Thank you for choosing to stay at Swiss-Belinn Medan. We apologise for the inconvenience that caused. Kindly be informed that our check in time is 14.00 Thank you
    Responded October 20, 2018
    Swiss-Belinn Medan
    7.6
    Very good
    Severin from Germany
    Couple
    Superior
    Stayed 2 nights in September 2018
    Good value for the price”
    We stayed three nights in the Swiss-Belinn Medan to explore the city a little bit. The mattress was very comfortable, big shower and clean room. Breakfast buffet was good. Only con is that there's no windows in the room, so you really don't know sometimes what time of the day it is.
    Reviewed September 30, 2018
    Dear Valued Guest, Thank you for choosing to stay at Swiss-Belinn Medan. We really appreciate the time you took to share your experience during your stay. We are pleased to know that you felt comfortable and liked our room and breakfast. Once again thank you for staying with us and we look forward for the pleasure of welcoming you again at Swiss-Belinn Medan in the future.
    Responded October 02, 2018
    Swiss-Belinn Medan
    3.6
    Ahmad from Malaysia
    Couple
    Superior
    Stayed 2 nights in September 2018
    Tricky Hotel”
    Beware of this hotel if you are a SMOKER because you may end up paying a penalty of IDR 500,000. They claimed verbally that they are imposing a strictly policy of Non Smoking Hotel but the implementation of the policy is not being highlighted to the Guest clearly. There was no signboard at the reception counter neither the entrance door of the hotel that they will impose a charge of IDR 500,000 for smoking in the room. More often than not you will be ripped off on the street and it can also happen now at the hotel.
    Reviewed September 17, 2018
    Dear Mr Ahmad, Thank you for your recent stay at Swiss-Belinn Medan. We really appreciate the time you took to review us here. We apologize for the inconvenience that might caused. However, we would like to confirm that we clearly have the Non Smoking signboard right in front of the lift and we also have Non Smoking Acryclic sign at every non smoking room stated clearly the smoking policy. We you enjoyed your stay with us and we hope to see you again at Swiss-Belinn Medan.
    Responded September 18, 2018
    Swiss-Belinn Medan
    8.4
    Excellent
    binsar from Indonesia
    Solo traveler
    Superior
    Stayed 1 night in September 2018
    Great Location for Culinary Experience”
    It is basically located near the, or exactly at the Culinary Center for Chinese Food in Medan. Locals usually take their visiting friends and relatives to Tiong Sim, Selat Panjang , which is exactly where they sell the food.
    Reviewed September 13, 2018
    Dear Mr Binsar, Thank you for the time you took to share review us here. We are thrilled that you found our location on point. Swiss-Belinn Medan is stategically located in the center of Medan city and just a step to the famous culinary center in town. We look forward to welcoming you again at Swiss-Belinn Medan in the future.
    Responded September 17, 2018
    Swiss-Belinn Medan
    8.8
    Excellent
    Novianto from Indonesia
    Couple
    Superior
    Stayed 1 night in September 2018
    City center and plenty choice of food around hotel”
    This small hotel offer good location. We can easily find good food around the hotel.
    Reviewed February 01, 2019
    Dear Mr Novianto, Thank you for choosing to stay at Swiss-Belinn Medan. We are delighted to know that you liked our strategic location. We look forward to welcoming you again at Swiss-Belinn Medan.
    Responded February 02, 2019
    Swiss-Belinn Medan
    9.6
    Exceptional
    Aris from Indonesia
    Family with young children
    Superior
    Stayed 5 nights in January 2018
    An Excellent Experience”
    When i visited Medan, I always stayed at this hotel. Its strategic location made me up to book this hotel. The rooms were clean, and the service was outstanding. It was an excellent experience to stay at this hotel.
    Reviewed January 13, 2018
    Dear Mr Aris, Thank you for coming back to Swiss-Belinn Medan and being our loyal guest. Thank you for letting us know how much you enjoyed your stay. We are pleased to know that you liked our location as well. Thank you also for your generous review and I will share your praises to the entire team who will be thrilled to hear your kind words and I am sure this will encourage us to serve better to our guest. We are glad and look forward to welcoming you again at Swiss-Belinn Medan.
    Responded January 16, 2018
    Swiss-Belinn Medan
    9.2
    Exceptional
    HUSNI from Malaysia
    Couple
    Superior
    Stayed 1 night in November 2017
    Worth it”
    This room was clean & comfortable above my expectation since the price is considered cheap. Eventhough the location was not near to main attractions by walking distance, but it was few minutes away if you move with a vehicle. You can easily get GrabCar in the area. Definitely will stay here again.
    Reviewed December 01, 2017
    Dear Valued guest, Thank you for your recent stay at Swiss-Belinn Medan. Thank you for the time you took to review and share your experience during your stay here. We are excited to know that your stay with us was comfortable. We are looking forward to welcome and happy to serve you again at Swiss-Belinn Medan in the near future.
    Responded December 04, 2017
    Swiss-Belinn Medan
    9.6
    Exceptional
    Haji from Brunei Darussalam
    Solo traveler
    Superior
    Stayed 3 nights in November 2017
    Clean & Cosy With Awesome Location”
    The check in was pretty decent. The lobby was nice and plenty of seats for guests and the public. The location of the hotel is actually convenient and not far from the shopping malls such as Sun Plaza and Centerpoint and quite close with the Airport Railway Station, despite it being in the middle of suburbs. It also has a night food stalls closeby on Jalan Semarang with all kinds of cooked food being served. The room is very nosy and clean. Simple settings but very well-facilitated. The bathroom was just nice. I do prefer having a hosed bidet rather than a spout for the toilet. The breakfast variety is pretty big and very delicious, too. All of the hotels I stayed in served very nice Indonesian cuisine dishes. I will definitely stay here again.
    Reviewed November 09, 2017
    Dear valued Guest, Thank you for staying at Swiss-Belinn Medan. We really appreciate the time you took to review us here. We are really excited to hear that you had such a positive experience during your stay, including our convenience location, clean room and delicious breakfast. We are also really glad that we could be at your service and you were able to relax during your stay here. We look forward to welcome you again in the near future.
    Responded November 13, 2017
    Swiss-Belinn Medan
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    Swiss-Belinn Medan
    |Very good 7.6
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    • Very good location
    • Tjong A Fie Mansion
    • Medan Train Station is within 1.13 km