8.5

Excellent
/10
(943 reviews)See what guests said
Highly rated by guests – 80% would recommend
Highly rated by guests – 80% would recommend
Housekeeping58
Breakfast39
Shops10
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Tunjungan Plaza 200 m
Monkasel (Submarine Monument) 1.4 km
Tugu Pahlawan 1.8 km
Suramadu National Bridge 2.1 km
Bungkul Park 3.3 km
Sampoerna Museum 3.5 km
Surabaya Town Square 3.8 km
Surabaya's Zoo 3.9 km
Pakuwon Food Festival 6.9 km
Masjid Nasional Al Akbar Surabaya 8.8 km
Nearby landmarks
Top Ten & Coyote Bar 110 m
KidZoona 120 m
Transnet 120 m
Tunjungan Mall 130 m
Plaza Tunjungan 170 m
DAISO 180 m
Gramedia Bookstore 180 m
Wartel Shops 180 m
Tunjungan Plaza 200 m
Taman Prestasi 260 m
Swiss Belinn Tunjungan

"Petugas staff dan hotel semua oke will back again"

Ivan - February 26, 2020
Deluxe Queen - Room plan Swiss Belinn Tunjungan
Lobby Swiss Belinn Tunjungan
Lobby Swiss Belinn Tunjungan
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Removed from saved list
Free Wi-Fi

Swiss Belinn Tunjungan

Jalan Tunjungan 101, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 200 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.4
Distance to city center0 km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport14.0 km

Rooms available at Swiss Belinn Tunjungan

Exceptional
Room comfort & quality
9.4
Deluxe Double Room
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 queen bed
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Deluxe Queen
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
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Junior Suite
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 1 king bed
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Grand Deluxe
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
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Deluxe Twin
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
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Junior Suite Room
...
  • Room size: 35 m²/377 ft²
  • Shower
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Premiere Suite
...
  • Room size: 49 m²/527 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
SUITE SUITE PREMIER
...
    Enter dates to see prices
    SUITE SUITE PREMIER
    ...
      Enter dates to see prices
      Suite
      ...
      • Room size: 49 m²/527 ft²
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Swiss Belinn Tunjungan?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Swiss Belinn Tunjungan?

      Swiss Belinn Tunjungan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Swiss Belinn Tunjungan also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Swiss Belinn Tunjungan has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Swiss Belinn Tunjungan?

      Start your mornings right, with the continental and buffet breakfast options offered at Swiss Belinn Tunjungan. Adults can enjoy breakfast offered with an additional charge of 100000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Swiss Belinn Tunjungan?

      Swiss Belinn Tunjungan features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      Can special events be hosted at Swiss Belinn Tunjungan?

      You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Swiss Belinn Tunjungan. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

      Can business events be hosted at Swiss Belinn Tunjungan?

      On-site venues and convenient event services make Swiss Belinn Tunjungan an ideal choice for hosting events such as seminars, corporate events and meetings. The 6 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Swiss Belinn Tunjungan?

      Swiss Belinn Tunjungan does not permit smoking in any of its rooms, but allows smoking in designated areas.

      Show more questions
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      Explore the neighborhood

      What people love about Swiss Belinn Tunjungan

      • 10.0

        Exceptional
        Location

        "Best Location for your stay in Surabaya"

        Glenn

        |

        December 16, 2020

      • 9.6

        Exceptional
        Location

        "Location is good and convenient."

        Anton

        |

        January 14, 2020

      • 9.2

        Exceptional

        "Good value and highly recommend."

        may

        |

        December 11, 2019

      Property ranking|Compared to 706 Surabaya properties
      See all rankings
      Room comfort score
      9.4/10
      Location score
      9.1/10
      Room size
      31 sqm.
      Cleanliness score
      8.6/10
      Better than
      99
      %
      of Surabaya properties
      Better than
      95
      %
      of Surabaya properties
      Bigger than
      93
      %
      of Surabaya properties
      Better than
      91
      %
      of Surabaya properties
      Up to 30% off with Agoda Insider Deals!

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      Overall rating:

      8.5

      Excellent
      943 reviews
      Cleanliness
      8.6
      Facilities
      7.9
      Location
      9.2
      Read all reviews >
      What travelers say they love:
      After all it is still a nice place to stay.
      AQILLA from Malaysia
      Couple
      More about Swiss Belinn Tunjungan

      More about Swiss Belinn Tunjungan

      Nestled in the heart of Surabaya Center, Swiss Belinn Tunjungan is an ideal spot from which to discover Surabaya. Only 0 km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

      At Swiss Belinn Tunjungan, the excellent service and superior facilities make for an unforgettable stay. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service are just a few of the facilities that set Swiss Belinn Tunjungan apart from other hotels in the city.

      Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, clothes rack, mirror, slippers, sofa, provided to help guests recharge after a long day. The hotel's fitness center, outdoor pool, spa, massage, pool (kids) are ideal places to relax and unwind after a busy day. Swiss Belinn Tunjungan is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay every time.

      Show less

      Most talked about facilities

      Breakfast

      72 mentions

      Housekeeping

      28 mentions

      Swimming Pool

      9 mentions

      Food & Dining

      7 mentions

      What they offer

      9.2

      Exceptional
      Breakfast

      "Buffet breakfast is outstanding."

      gavin

      |

      October 8, 2019

      View all reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      American
      Asian
      Continental
      Buffet

      Restaurants on site

      BaReLo
      Cuisine:Asian, Indonesian, International
      Menu:Buffet

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Reviews of Swiss Belinn Tunjungan from real guests

      Provided by verified guests of Agoda
      8.5
      /
      10
      Cleanliness8.6
      Facilities7.9
      Location9.2
      Room comfort and quality9.4
      Service8.5
      Value for money8.4
      High score for Surabaya
      Rating
      9+ Exceptional (182)
      8-9 Excellent (102)
      7-8 Very Good (138)
      6-7 Good (30)
      <6 Below Expectation (24)
      Time of the year
      Mar - May (122)
      Jun - Aug (110)
      Sep - Nov (113)
      Dec - Feb (131)
      Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
      All guests (943)
      All room types
      All languages

      Show reviews that mention 

      Showing 476 verified guest comments
      12345
      9.6
      Exceptional
      soleman
      Family with teens
      Deluxe Twin
      Stayed 3 nights in October 2017

      Best Hotel Next to Tunjungan Plaza Surabaya”

      My family and I enjoyed staying at Swiss Belinn Tunjungan mainly because of its proximity to the largest shopping mall in Surabaya, Tunjungan Plaza. Breakfast is good and internet connection (wifi) is excellent. The pool, however, is a little bit too small. Overall, I highly recommend Swiss Belinn Tunjungan to those wish to stay in the heart of Surabaya.

      Reviewed November 02, 2017

      See room deals

      Dear Our Valuable Guest, Thank you for sharing your feedback regarding your recent visit. We strive to make each of our guests' experience flawless and memorable. Once again, thank you very much for sharing your experience and I look forward to having you stay with us again in the near future. Best regards, Jeffry F General Manager

      Responded November 09, 2017
      Swiss Belinn Tunjungan
      8.8
      Excellent
      Sumanti from Malaysia
      Family with teens
      Deluxe Room
      Stayed 4 nights in March 2018

      Superb holiday ”

      Upon arrival at hotel was early ie 11am than the check in time set by hotel. The reception staff help me in getting the 2 rooms ready rather than i need to wait at 2pm. It is fast n superb job by them. The morning food buffet is great n a lot of choices. Overall i'm happy n enjoyed throughout our stayed at the Swiss Belinn Tunjungan.. GOOD JOB N KEEP THE BEST SERVICE. Will look forward to come again to Surabaya n stay at the hotel

      Reviewed March 26, 2018

      See room deals

      Dear Sumanti, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience with fellow travelers on Agoda's reviewer. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Jeffry F

      Responded June 22, 2018
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Radin from Singapore
      Couple
      Deluxe Twin
      Stayed 4 nights in September 2018

      Excellent staff performance. Good location. Nice room.”

      I gave 5 stars to most of Swiss Bellinn Tunjungan hotel staff. Very polite and professional. Hotel situated just a bridge away from one of Surabaya's biggest mall, Tunjungan Plaza. Room size is ok, clean and comfortable. With a nice unblocked view of Central Surabaya. Breakfast is good too.

      Reviewed September 27, 2018

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      Dear Radin, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Jeffry

      Responded October 08, 2018
      Swiss Belinn Tunjungan
      8.8
      Excellent
      Donny from Indonesia
      Solo traveler
      Grand Deluxe
      Stayed 2 nights in April 2016

      A very strategic Hotel located in Business Center District”

      This new hotel was located in Business Center District, opposite with Tunjungan Plaza, so it is so suitable for Shopper to enjoy Surabaya more than you could imagine. I like how they design this hotel since when you enter this hotel you could see directly the lobby and restaurant it is in the same place, so it will directly increase your appetite to try to eat their Food & Beverages. During the breakfast, I saw how fast response the staff to set up and clean the table, the menu for breakfast is so variety, esp Indonesia traditional food, so for the traveler who want to eat Javanese food, you may have it in this hotel even western breakfast. The fast response also shown on House Keeping Services and F&B Services. So as a new hotel, I could see how they are in very well trained.

      Reviewed May 03, 2016

      See room deals

      It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Swiss Belinn Tunjungan Management

      Responded October 01, 2019
      Swiss Belinn Tunjungan
      8.0
      Excellent
      Rudy from Indonesia
      Business traveler
      Deluxe Twin
      Stayed 2 nights in December 2017

      Nice stay hotel @ affordable price”

      I was staying 2 nights for business purpose at this hotel. The location is great in the center of surabaya city opposite of Tunjungan Plaza. The swimming pool is not too big but nice enough to swim with clear water, the gym is not big but nice enough to have threatmill & cycling facility next to the spa & massage room. The room is nice, quite spacious and the bed is comfort. A lot of variety of breakfast menu. And they allowed me for late check out by 2.30 pm due to my flight timing departure from Surabaya. Thanks to the receptionist Anita and Fery H for their kindness. For sure will come back again to this hotel.

      Reviewed December 15, 2017

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      Dear Rudi, I am pleased to learn that you enjoyed your stay at Swiss-Belinn Tunjungan, Surabaya and thank you very much for taking the time to share your review with us on Agoda. I will share your kind compliments with my colleagues who will be delighted to know that they had contributed to a wonderful stay. I assured you that we will continue to enhance our legendary standards as well as service so that your next visit will be another pleasant and enjoyable one. We hope to welcome you back soon. Best wishes, Jeffry F

      Responded December 23, 2017
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Robin from Indonesia
      Business traveler
      Deluxe Twin
      Stayed 1 night in February 2017

      Exceptional”

      Good business hotel, facing tunjungan plaza and walking distance to jalan genteng where you can find oleh-oleh from surabaya. The room was clean and oke size for business hotel and the breakfast was also great with wide range of selection.

      Reviewed May 03, 2017

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      Dear Robin, Thank you for sharing a very wonderful review, particularly the service provided by our team It is always exciting to receive a positive feedback with the name of our team member is being praised. I thank you once again for this wonderful feedback and on behalf of the entire team I look forward to welcome you back for a more wonderful Swiss-Belinn Tunjungan experience. Warmest Regards, Jeffry F General Manager

      Responded May 12, 2017
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      WEERAPHONG from Thailand
      Group
      Deluxe Queen
      Stayed 1 night in March 2016

      The newbie at the centre of Surabaya ”

      This hotel is at the center of Surabaya. Just short walk to go to the big shopping mall at opposite site. Super Cleanliness and atmosphere. Swimming pool is quite nice. Yummy buffet breakfast, tasty and good quality. Wifi signal is ok. Room is functional and we have added the extra bed and it's really nice, it's real bed,, not just a bunk. Staffs are good and informative. Overall of my stay is quite impress :)

      Reviewed March 14, 2016

      See room deals

      It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Swiss Belinn Tunjungan Management

      Responded October 01, 2019
      Swiss Belinn Tunjungan
      8.4
      Excellent
      Adib from Singapore
      Solo traveler
      Deluxe Double Room
      Stayed 2 nights in January 2020

      Awesome staff, Cozy Stay”

      The Front desk staff was good. A special mentioned to Mr Benny and Ms Stella for their warmth personality and great assistance throughout my stay. This is my 2nd trip to Surabaya and my 2nd stay. A numerous pleasant surprises during my whole trip. Kudos to the team. There maybe a subsequent times for me to stay there. Its a great place especially for short stays and walking distance from Tunjungan Plaza Mall where you can get everything. Not forgetting its a GRAB away from Resto Rawon Setan. yummsss....

      Reviewed February 11, 2020

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      Dear Mr. Adib It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards - Management of Swiss Belinn Tunjungan Surabaya

      Responded February 12, 2020
      Swiss Belinn Tunjungan
      8.4
      Excellent
      Gaguk from Indonesia
      Couple
      Deluxe Twin
      Stayed 1 night in February 2020

      The Swissbel is located in the heart of Surabaya, and next to the biggest shopping mall. ”

      The Swiss Bellin Tunjungan hotel is a nice place to stay. Its hospitality and warm service of the crew is a precious welcome experience. We enjoy the tasty and various food of breakfast. It’s just a walk to get the biggest shopping mall in town. We also enjoy the gym facilities to keep our body fit and fresh. So, don’t wait too long to experience a nice and memorable time in Swiss Bellin Tunjungan.

      Reviewed February 22, 2020

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      Dear Mr Gaguk, It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards - Yan Handiana, General Manager

      Responded February 23, 2020
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Jessica from Singapore
      Solo traveler
      Deluxe Twin
      Stayed 3 nights in April 2017

      clean hotel, great location!”

      hotel was clean, loved the location, just opposite tunjungan plaza. for the price paid, definitely worthed it! the rooms and beds are clean, only issue is their water heater. a couple of times the water isn't hot and had to take a cold shower. and the fridge was not working, but not much of an issue. otherwise, there really isn't much to complain about. the staffs are all full of smiles too. definitely a great stay!

      Reviewed May 02, 2017

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      Dear Jessica, Thank you for sharing a very wonderful review, particularly the service provided by our team It is always exciting to receive a positive feedback with the name of our team member is being praised. I thank you once again for this wonderful feedback and on behalf of the entire team I look forward to welcome you back for a more wonderful Swiss-Belinn Tunjungan experience. Warmest Regards, Jeffry F General Manager

      Responded May 12, 2017
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Muhamad from Malaysia
      Business traveler
      Deluxe Twin
      Stayed 1 night in May 2017

      Nice, new hotel”

      Very close to one of the biggest mall in surabaya but you have to make a small effort to cross over the busy road (there is pedestrian bridge just in front of the hotel). The room is mondern and stylish but a lil bit small. Staff were excellent and the breakfast was superb with lots of local variation.

      Reviewed May 28, 2017

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      Dear Muhamad, On behalf the whole Swiss-Belinn Tunjungan team, it was our pleasure to have you here with us. We appreciate you taking time to share with us about your experience while at our hotel. Glad to learn that everything was perfect during your stay here. Thank you for giving us such a perfect rating on Agoda. We sincerely wish you to welcome you back in here for another enjoyable stay at Swiss-Belinn Tunjungan. Warmest Regards, Jeffry F General Manager

      Responded May 31, 2017
      Swiss Belinn Tunjungan
      8.0
      Excellent
      Ray from Indonesia
      Family with young children
      Deluxe Queen
      Stayed 1 night in May 2016

      Clean with strategic location”

      Right across tunjungan plaza mall and located at the city center. Very near to many famous restaurant like "Bu Rudy" and "Rawon Setan". Wisata rasa also can be achieve by 10 mins driving. Recommended if you like to taste hustle part of Surabaya

      Reviewed May 21, 2016

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      It gives us great pleasure to have you at Swiss-BelInn Tunjungan and thank you for your continued patronage. I am thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest. We look forward to providing you with more Swiss-BelInn Tunjungan hospitality on your next visit. Warmest Regards, Swiss Belinn Tunjungan Management

      Responded October 01, 2019
      Swiss Belinn Tunjungan
      9.6
      Exceptional
      Bart from Netherlands
      Couple
      Deluxe Queen
      Stayed 4 nights in January 2018

      Great location for a new hotel”

      Wr stayed in this new hotel for 5 days and we enjoyed it. The location is excellent next to Jl Tunjungan. Our room was at the street side and this may be a little noisy for some other people. Plaza Tunjungan is accross the street and is one of the biggest malls in Indonesia so enjoy your shopping!

      Reviewed January 21, 2018

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      Dear Bart, Thank you for choosing to stay with Swiss-Belinn Tunjungan and for taking the time to share your experience to other Agoda's readers. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Swiss-Belinn Tunjungan. Warm Regards, Jeffry F

      Responded January 23, 2018
      Swiss Belinn Tunjungan
      8.0
      Excellent
      Thomas from Indonesia
      Solo traveler
      Deluxe Twin
      Stayed 2 nights in February 2018

      Perfect spot to be whenever there is an event just like I have had by this time”

      Even it is located on a small land area, but rooms are quite spacious. The food they offering are tasty....and the best part of this hotel is located just on the opposite side of Tunjungan Plaza and some historical building in Surabaya.

      Reviewed February 26, 2018

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      Dear Thomas, Thank you for taking the time to share your recent experience. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I assured you that we will continue to enhance our legendary standards as well as service so that your next visit will be another pleasant and enjoyable one. Warmest Regards, Jeffry F

      Responded February 28, 2018
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Kiat from Singapore
      Couple
      DELUXE. - Breakfast
      Stayed 4 nights in February 2019

      Excellent Hotel”

      The locality of the hotel is directly opposite the Tunjungan Plaza, a huge shopping mall with eateries when you are hungry and vast array of shops of good quality merchandise. The staff is also extremely helpful. Hotel room is spacious and more than what I expected and their TV entertainment is comprehensive though I am only interested in the news channel. Overall, I will recommend this hotel.

      Reviewed March 01, 2019

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      Dear Kiat, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Jeffry F

      Responded March 01, 2019
      Swiss Belinn Tunjungan
      9.6
      Exceptional
      Juana from Malaysia
      Family with teens
      Grand Deluxe
      Stayed 3 nights in September 2017

      Excellent location”

      1. You can't beat the location. 2. Friendly & attentive staff ~ from bell boy to masseur. 3. Variety breakfast spread. The room service was good too. 4. Room was in clean & tidy condition. 5. Will stay here if I'm going to Surabaya again.

      Reviewed December 06, 2017

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      Dear Juana, Thank you for choosing to stay with Swiss-Belinn Tunjungan and for taking the time to share your experience to other Agoda's Review readers. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Swiss-Belinn Tunjungan. Warm Regards, Jeffry F

      Responded December 23, 2017
      Swiss Belinn Tunjungan
      9.6
      Exceptional
      Anwar from Singapore
      Family with young children
      Deluxe Twin
      Stayed 1 night in December 2018

      Strategic Location, Responsive Staff”

      Location is just across Tunjungan Plaza, where you can shop, dine in, find some gifts, and no need to use taxi. All you have to do is just crossing the overhead bridge, and you will be there safely and in no time. The staff are very responsive and go above and beyond. They are also graciously take our feedback and quickly provide missing items in the dining area. 2 of the staffs helped me to unlock our broken TSA lock without damaging the luggage itself in just few minutes while we were supposed to leave for Batu, Malang. Couldn't ask for more! We will be back!!

      Reviewed February 25, 2019

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      Dear Anwar, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Jeffry F

      Responded February 25, 2019
      Swiss Belinn Tunjungan
      10.0
      Exceptional
      IIS from Indonesia
      Family with young children
      Deluxe Twin
      Stayed 2 nights in October 2018

      Great value for money!”

      Great location just opposite Tunjungan Plaza the biggest plaza in East Java. I stayed here a couple of ninths with my two young daughters and they loved it! The pool was always quiet and the perfect dept for them 1.2m (they spent most of their time here swimming. The Buffet Breakfast was excellent with great selections from traditional Indonesian to western food. The service was friendly and lovely. Room was clean, tidy and spacious enough for us. I requested a large bed but ended up getting a 2 king singles which was okay ( there is always a room for improvement) would highly recommend to friends and family. Thanks for a lovely stay.

      Reviewed October 08, 2018

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      Dear Iis, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Jeffry

      Responded October 08, 2018
      Swiss Belinn Tunjungan
      9.2
      Exceptional
      Simron from Indonesia
      Family with teens
      Deluxe Twin
      Stayed 1 night in March 2019

      99% recomended”

      Clean, location (there was Surabaya flower parade, so we could enjoy in the front of hotel), service was great when 100% full booked at that day (and we got the special rate from Agoda) but the breakfast only good. Thankyou.

      Reviewed March 25, 2019

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      Dear Simron, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Regards, Jeffry F

      Responded March 25, 2019
      Swiss Belinn Tunjungan
      8.4
      Excellent
      Yuliani from Indonesia
      Family with teens
      Deluxe Twin
      Stayed 1 night in March 2019

      Good location hotel, but need improvement”

      I stay here one night only, already booked 2 connecting rooms as I stay with my 2 daughters too. Yes wes understand that the connecting room is subject to availability, but I think one week before is more than enough to make sure the availability. When we arrived, there is no connecting room available, there is no side to side room available. After waiting for almost 30min, they upgrade my room to deluxe room so my room can be in front of my daughters room. The breakfast is so so. Need improvement a lot. The bathroom tissue is so thin and ripped when used. The parking area using open land so our car get very hot. And the annoying thing is when we check out, we have been asked if we have consume the minibar. I have said NO. But then when we got in the car, the staff running to us and ask out do we consume peanuts in our room?! Omg, I have said NO. A little bit rude. I think I will think twice to stay in this hotel anymore. The one thing we like that we only have to cross the pedestrian bridge by walking to get to Tunjungan Plaza Mall.

      Reviewed April 01, 2019

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      Dear Yuliani, Thank you very much for taking the time to bring your concerns to our attention. At Swiss-Belinn Tunjungan, Surabaya, we continuously strive to meet our guests’ needs and expectations; therefore your feedback is very important to us. Allow me to deeply apologize for the inconvenienced during your stay, we take enormous pride in our product and facilities, and are concerned when failure had happened. We hope you will consider staying with us again in the future. If I can be of further assistance, please do not hesitate to contact me. Sincerely, Jeffry F

      Responded April 02, 2019
      Swiss Belinn Tunjungan
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