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Swimming pool, Swiss Belinn Tunjungan in Surabaya
Deluxe Queen - Bed, Swiss Belinn Tunjungan in Surabaya
people standing around a room with luggage, Swiss Belinn Tunjungan in Surabaya
Lobby, Swiss Belinn Tunjungan in Surabaya
a large swimming pool in a hotel room, Swiss Belinn Tunjungan in Surabaya
Swimming pool, Swiss Belinn Tunjungan in Surabaya
Kid’s club, Swiss Belinn Tunjungan in Surabaya

Removed from saved list

8.6

Excellent

1,469 reviews

1,469 reviews

Housekeeping70
Breakfast42
Shops14
See map
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
KidZoona
120 m
Tunjungan Mall
130 m
Plaza Tunjungan
170 m
DAISO
180 m
Gramedia Bookstore
180 m
Popular landmarks
Monkasel (Submarine Monument)
1.4 km
Tugu Pahlawan
1.8 km
Suramadu National Bridge
2.1 km
Bungkul Park
3.3 km
Sampoerna Museum
3.5 km
Closest landmarks
Top Ten & Coyote Bar
110 m
Transnet
120 m
Puskesmas Kedungdoro
320 m
Parking Park
380 m
Pasar Genteng
390 m

Swiss Belinn Tunjungan

Jalan Tunjungan 101, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Located in heart of Surabaya

Check-in [24-hour]

Excellent room comfort & quality

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Spa

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

7 travelers have booked today.

Value for money8.6
Distance to city center0 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport14.0 km

Rooms available at Swiss Belinn Tunjungan

Exceptional
Room comfort & quality

9.4

Grand Deluxe
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Premiere Suite
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Queen
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Junior Suite Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Premier
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Grand Room
...
  • Room size: 25 m²/269 ft²
  • Shower
Enter dates to see prices
Deluxe Room
...
  • Room size: 23 m²/248 ft²
  • 2 single beds or 1 queen be...
Enter dates to see prices
Suite
...
  • Room size: 49 m²/527 ft²
Enter dates to see prices

Frequently asked questions

What dining options are available at Swiss Belinn Tunjungan?

Get started with Swiss Belinn Tunjungan's accessible cuisines and food options including Buffet in restaurant and International cuisine for you to take advantage of and pick from.

Does Swiss Belinn Tunjungan offer spa services?

You can benefit from your stay at Swiss Belinn Tunjungan far more by enjoying the benefits of the property's accessible spa services that are offered for all its guests to make your evening or night even better.

Is car parking available at Swiss Belinn Tunjungan?

Swiss Belinn Tunjungan offers car park onsite free of charge for customers with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What kinds of facilities are offered for children at Swiss Belinn Tunjungan?

While on a trip with your family members, your kids can also enjoy the fun in sports and recreation facilities offered at Swiss Belinn Tunjungan such as kids pool.

What points of interest are nearby Swiss Belinn Tunjungan that are in walking distance?

While remaining at Swiss Belinn Tunjungan, begin your holiday break by discovering the closest destinations that are within close proximity to the property which include KidZoona, Tunjungan Mall, and Plaza Tunjungan.

What are the property's policies for children's bedding at Swiss Belinn Tunjungan?

Swiss Belinn Tunjungan's policy pertaining to children's bedding considers guests age 6 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

At what time of the year is Swiss Belinn Tunjungan most popular?

Swiss Belinn Tunjungan's most popular month where verified guests travelers have stayed the most is in December.

What is the typical rating that past Families with older children have given to Swiss Belinn Tunjungan?

Past families with older children that have stayed at this property have given Swiss Belinn Tunjungan an average rating of 8.9. You can look into more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What restaurants are close by Swiss Belinn Tunjungan?

Swiss Belinn Tunjungan’s local neighborhood is Surabaya Center which includes popular restaurants such as Ayam Bakar Wong Solo, Genki Sushi, and Sate Kelopo Ondomohen Bu Asih.

What famous shopping venues are near to Swiss Belinn Tunjungan?

Shopping options in Swiss Belinn Tunjungan’s Surabaya Center neighborhood include Tunjungan Plaza.

What is the closest airport to Swiss Belinn Tunjungan?

The nearest airport to Swiss Belinn Tunjungan is Trunojoyo Airport, 130.0 km away.

See map

Explore the neighborhood

What people love about Swiss Belinn Tunjungan

  • 10

    Exceptional
    Staff 

    "Hotel is clean, staff friendly, bf is good with various meals."

    Lestari

    |

    May 3, 2023

  • 10

    Exceptional
    Cleanliness

    "Friendly and accomodating staff, clean room and strategic location right in front of tunjungan mall and tunjungan street, clean room the amenities pretty comple..."

    nadia

    |

    April 8, 2023

  • 10

    Exceptional
    Staff 

    "Close to perfect conditions for the room, view was nice and staff was very accomodating even with late check-out"

    Febrian

    |

    April 22, 2023

Property ranking|Compared to 977 Surabaya properties
See all rankings
Room comfort score
9.4/10
Location score
9.3/10
Room size
30 sqm.
Cleanliness score
8.7/10
Better than
99
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Bigger than
91
%
of Surabaya properties
Better than
89
%
of Surabaya properties
Overall rating:

8.6

Excellent
1,469 reviews
Cleanliness
8.7
Facilities
8.2
Location
9.3
Read all reviews >
What travelers say they love:
The location is superb, clean hotel with reasonable size.
Efmansyah from Indonesia
Business traveler
More about Swiss Belinn Tunjungan

More about Swiss Belinn Tunjungan

Swiss Belinn Tunjungan

For travelers who want to take in the sights and sounds of Surabaya, Swiss Belinn Tunjungan is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
All offerings provided by Swiss Belinn Tunjungan help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Swiss Belinn Tunjungan. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Swiss Belinn Tunjungan. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Some rooms at Swiss Belinn Tunjungan are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Swiss Belinn Tunjungan. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Swiss Belinn Tunjungan including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Swiss Belinn Tunjungan. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. At Swiss Belinn Tunjungan, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 190 m away.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 96% of accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Surabaya.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Breakfast

72 mentions

Housekeeping

28 mentions

Swimming Pool

9 mentions

Food & Dining

7 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Pool with view
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids facilities
  • Kids meal
  • Swimming pool [kids]
Access
  • Adult-only property
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Carpeting
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
BaReLo
  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet

Location

Jalan Tunjungan 101, Surabaya, Surabaya Center, Surabaya, Indonesia, 60271
Exceptional
Location

9.3

Airports
  • Juanda International Airport (SUB)
    14.0 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km
Public transportation
  • Gubeng Train Station
    1.3 km
  • Pasar Turi Train Station
    1.8 km
Hospital or clinic
  • Puskesmas Kedungdoro
    320 m
Shopping
  • Tunjungan Plaza
    200 m
Convenience store
  • Indomaret
    430 m
Cash withdrawal
  • ATM
    150 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    200 m
  • Monkasel (Submarine Monument)
    1.4 km
  • Tugu Pahlawan
    1.8 km
  • Suramadu National Bridge
    2.1 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.5 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Pakuwon Food Festival
    6.9 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km
Nearby landmarks
  • Top Ten & Coyote Bar
    110 m
  • KidZoona
    120 m
  • Transnet
    120 m
  • Tunjungan Mall
    130 m
  • Plaza Tunjungan
    170 m
  • DAISO
    180 m
  • Gramedia Bookstore
    180 m
  • Wartel Shops
    180 m
  • Tunjungan Plaza
    200 m
  • Taman Prestasi
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until00:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Distance from city center0 km
Extras
  • Breakfast charge (unless included in room price)125000 IDR
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 190
  • Year property opened2016
Parking
  • Daily parking fee0 IDR

Reviews of Swiss Belinn Tunjungan from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.7
Facilities8.2
Location9.3
Room comfort and quality9.4
Service8.7
Value for money8.6
High score for Surabaya
Rating
9+ Exceptional (285)
8-9 Excellent (127)
7-8 Very Good (155)
6-7 Good (36)
<6 Below Expectation (39)
Time of the year
Mar - May (169)
Jun - Aug (146)
Sep - Nov (147)
Dec - Feb (180)

Show reviews that mention 

Showing 642 verified guest comments
12345
10.0
Exceptional
Lucia from Indonesia
Family with young children
Deluxe Twin
Stayed 1 night in July 2022

Best choice for your family”

If you bring your family and you need access to the real surabaya also the best accomodation for value and service, this hotel would be the 1st option. You can reach the biggest mall in surabaya over city bridge, clean, good food and good service from their staffs. I met ferry as front liner and he provided the best room for our needs. Good job swiss bell...hope I will visit you soon

Reviewed July 10, 2022

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Dear Mrs. Lucia Warmest greeting from Swiss-Belinn Tunjungan. Thank you for your continued support. It truly means the world to us that you enjoy the time spent here and choose to come back for another stay. We love to read your insight and surely our future guests will find your review extremely valuable just as well. We are certainly pleased to read that it was an all in all enjoyable experience for you and that this stay was better than your previous one. We are looking forward to welcoming you back in the near future. Hospitably Yours, Yan Handiana General Manager

Responded July 12, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
rindawati from Indonesia
Family with teens
Deluxe Queen
Stayed 1 night in June 2022

My stay at Swiss Bell inn Tunjungan”

We arrived at 9 30 AM, knowing that the hotel requires check in at 14.00, we still asked tge staff for check inn, staff were very helpful and super friendly, at 10.30 we were allowed to go in the room, super glad and happy after 15 hours trip from jakarta. When we open the room and saw tge room condition we were even happier because it was super clean and comfy. Swiss bellinn, you are a superstar!!! Thanks and we would love to come back

Reviewed June 27, 2022

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Dear Mrs. Rindawati Warmest greeting from Swiss-Belinn Tunjungan. Thank you for your continued support. It truly means the world to us that you enjoy the time spent here and choose to come back for another stay. We love to read your insight and surely our future guests will find your review extremely valuable just as well. We are certainly pleased to read that it was an all in all enjoyable experience for you and that this stay was better than your previous one. We are looking forward to welcoming you back in the near future. Hospitably Yours, Yan Handiana General Manager

Responded June 28, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Nur from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in January 2023

Awesome!”

Highly recommended! Everything looks new. Nice atmosphere. Good food too. Location is superb. Customer service is awesome.

Reviewed February 01, 2023

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Dear Mrs. Nur It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your time at our hotel. We very much look forward to having you with us again in the near future. Hospitably Yours Yan Handiana General Manager

Responded February 02, 2023
Swiss Belinn Tunjungan
10.0
Exceptional
Lukman from Indonesia
Group
Deluxe Twin
Stayed 2 nights in October 2022

Best location”

Due to attended graduation party in UNAIR, I booked 3 rooms for my family groups. Eventhough we had to delay entering our rooms but they have good attitude and apolgize for us. Recommended hotel in Surabaya.

Reviewed December 14, 2022

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Dear Mr. Lukman It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your time at our hotel. We very much look forward to having you with us again in the near future. Hospitably Yours Yan Handiana General Manager

Responded December 15, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Rusli from Indonesia
Business traveler
Deluxe Queen
Stayed 2 nights in September 2022

Best location”

This hotel location really superb! During my stay, my room also upgraded to premier room by Pak Fery, really appreciate it. I did not take the breakfast package so cannot say anything about it. Overall definitely will come back again during next visit to Surabaya.

Reviewed September 21, 2022

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Dear Mr. Rusli Warmest greeting from Swiss-Belinn Tunjungan. Thank you for your continued support. It truly means the world to us that you enjoy the time spent here and choose to come back for another stay. We love to read your insight and surely our future guests will find your review extremely valuable just as well. We are certainly pleased to read that it was an all in all enjoyable experience for you and that this stay was better than your previous one. We are looking forward to welcoming you back in the near future. Hospitably Yours, Yan Handiana General Manager

Responded September 26, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Zamir from Singapore
Business traveler
Junior Suite Room
Stayed 1 night in January 2023

Beautiful location and amazing hotel”

It as my 1st visit and I loved it 😍

Reviewed February 01, 2023

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Dear Mr. Zamir Thank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay. Hospitably Yours Yan Handiana General Manager

Responded February 02, 2023
Swiss Belinn Tunjungan
10.0
Exceptional
Kelly from Indonesia
Business traveler
Deluxe Queen
Stayed 1 night in November 2022

Certainly Will be Staying Here Again”

Front Desk Staff is so helpful (Mr Benny), all staffs are friendly, very good location, good breakfast, cozy room...

Reviewed November 22, 2022

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Dear Mrs. Kelly Thank you for your excellent 5 out of 5 rating following your recent stay at The Swiss-Belinn Tunjungan Surabaya. It is an honour of ours to have you stayed with us, and thank you for passing on your feedback regarding our lovely staff, Benny, who checked you in. Your excellent review is greatly appreciated by the team, and we're absolutely thrilled you had a memorable stay. We do hope we get the opportunity to wow you again and we do hope to integrate streaming services in the future Hospitably Yours Yan Handiana General Manager

Responded November 23, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
HERAWATI from Indonesia
Group
Deluxe Premier
Stayed 1 night in December 2022

Good hotel”

Best location, clean hotel, nice breakfast

Reviewed January 01, 2023

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Dear Mrs. Herawati Thank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay. Hospitably Yours Yan Handiana General Manager

Responded January 02, 2023
Swiss Belinn Tunjungan
10.0
Exceptional
Irwan from Singapore
Couple
Deluxe Twin
Stayed 1 night in November 2022

Good Location ”

Located in front of TP, there is a bridge connected to TP from the hotel.

Reviewed December 10, 2022

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Dear Mr. Irwan It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your time at our hotel. We very much look forward to having you with us again in the near future. Hospitably Yours Yan Handiana General Manager

Responded December 10, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
kezia from Indonesia
Family with teens
Deluxe Twin
Stayed 3 nights in May 2022

Good service”

There's no refrigerator in room but if you need freezing your food u can call the staff and they can keep your food in their refrigerator. It's so helping

Reviewed June 02, 2022

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Dear Ms. Kezia Warmest greeting from Swiss-Belinn Tunjungan Surabaya It was a delight to know that our team have left such an impression on you. You will be rest assured that we will continue to take pride in rendering excellent service standards as guest comfort is of utmost priority for us Once again, thank you for giving us the perfect rating and lovely review. Swiss-Belinn Tunjungan hope to welcome you back with in near future. Hospitably Yours Yan Handiana General Manager

Responded June 03, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Yuni from Indonesia
Family with young children
Deluxe Twin
Stayed 2 nights in January 2023

Hotel the best”

Nyaman, Deket dngn mall, tmpt ok, fasilitas ok

Reviewed January 07, 2023

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Dear Ibu Yuni Terima kasih sudah meluangkan waktunya untuk memberikan ulasan yang positive. Kami senang mengetahui bahwa Anda menikmati masa tinggal Anda bersama kami. Pada saat yang sama, kami senang telah memenuhi harapan Anda dalam standar pelayanan dan fasilitas hotel yang membuat liburan Anda dan keluarga menjadi lebih sempurna. Menerima umpan balik positif seperti yang Anda berikan memotivasi kami untuk lebih meningkatkan komitmen kami untuk memberikan layanan yang baik lagi. Sekali lagi terima kasih atas dukungan Anda kepada kami, dan kami berharap dapat menyambut kedatangan Anda di lain kesempatan. Hospitably Yours Yan Handiana General Manager

Responded January 12, 2023
Swiss Belinn Tunjungan
9.6
Exceptional
natasha from Indonesia
Business traveler
Deluxe Twin
Stayed 1 night in October 2021

Enjoyable stay in the heart of Surabaya ”

I enjoyed my stay very well. The room is clean, the food is excellent, and the staffs are kind and professional. I can say the way they handle customer is like a 5 star hotel. The only thing needs to be improved is that there's no hair dryer in the room. Maybe you can consider adding it to the rooms. Overall, I love it and would love to come back here for my stay.

Reviewed October 26, 2021

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Dear Mrs. Natasha Warm greetings from Swiss-Belinn Tunjungan Surabaya It is always a joy for us to see such a sweet review, thank you We truly appreciate you choosing our hotel out of many others, and are proud to hear that our team anticipated your needs and ensured that you felt welcome. We are looking forward to seeing you again soon. Stay healthy Hospitably Yours Yan Handiana General Manager

Responded October 26, 2021
Swiss Belinn Tunjungan
10.0
Exceptional
Howard from Indonesia
Couple
Deluxe Queen
Stayed 1 night in November 2022

Best short staycation ”

Thank you for taking care of my parents They enjoyed their stay

Reviewed November 12, 2022

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Dear Mr. Howard Thank you for choosing to stay with us. It is with delight to know that you enjoyed your stay with us. We appreciate your kind words as it reaffirms the hard work we put in every day. We can’t wait to welcome you back for another memorable experience at Swiss-Belinn Tunjungan Surabaya Hospitably Yours, Yan Handiana General Manager

Responded November 12, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
MAT from Malaysia
Business traveler
Deluxe Premier
Stayed 2 nights in December 2022

Exceptional”

Close to largest shopping mall and easy access

Reviewed December 07, 2022

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Dear Mr. Mat Thank you for sharing your kind feedback from your recent stay with us. I am very pleased to know that you had such a memorable stay and enjoyed all aspects of the hotel. So glad that we exceeded all your expectations and we are looking forward to welcome you back for another memorable stay. Hospitably Yours Yan Handiana General Manager

Responded December 08, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Shian from Malaysia
Group
Deluxe Twin
Stayed 1 night in December 2022

Exceptional”

Nice and clean

Reviewed January 09, 2023

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Dear Mr Shian Greetings from Swiss-Belinn Tunjungan Thank you for choosing to stay at Swiss-Belinn Tunjungan during your recent trip to Surabaya. We very much appreciate your comments regarding your stay. It is always a pleasure to receive your positive feedback. We will share your comments with our team and sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your valuable feedback regarding the parking lots and I remain at your disposal should you require any other assistance. We look forward to welcome you back to Swiss-Belinn Tunjungan. Warm Regards, Yan Handiana General Manager

Responded January 12, 2023
Swiss Belinn Tunjungan
9.6
Exceptional
Anna from Indonesia
Solo traveler
Deluxe Twin
Stayed 4 nights in January 2020

Nice place to stay with nice breakfast”

I stayed there four nights, if there is anything they can improve is the gym to have more treadmills. People tend to use it more than other machine. Others are perfectly fine. Bubur Madura tastes very nice, love it! Comfortable bed as well and clean

Reviewed February 03, 2020

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Dear Ms Anna, Thank you for taking the time to share your recent experience. We are delighted that your stay with Swiss-Belinn Tunjungan was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Warmest Hospitality Regards, Yan Handiana.

Responded February 04, 2020
Swiss Belinn Tunjungan
10.0
Exceptional
dwi from Indonesia
Solo traveler
Deluxe Twin
Stayed 1 night in December 2022

Operasional kantor ”

Over all nyaman dan memuaskan

Reviewed December 13, 2022

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Dear Bapak / Ibu Dwi Terima kasih atas rating dan ulasan yang diberikan untuk Swiss-Belinn Tunjungan. Kami senang mengetahui bahwa Anda mendapatkan pengalaman mengesankan saat menginap di hotel kami. Senang melayani Anda. Kami berharap dapat bertemu kembali dalam waktu dekat. Sehat selalu. Hospitably yours, Yan Handiana General Manager

Responded December 14, 2022
Swiss Belinn Tunjungan
10.0
Exceptional
Hassan from Singapore
Couple
Deluxe Double Room
Stayed 5 nights in January 2020

Value for money”

Great location. Just across from the biggest mall in Surabaya. Clean rooms, great staff and good breakfast

Reviewed January 13, 2020

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Dear Mr Hassan, Please allow me to extend my gratitude to yourself for taking the time to share your exceptional experience. Your kind words mean the world to us, and we are all happy to hear your every aspect of your stay from our staff, accommodation to services went beyond your expectations! Thank you for relying on our hospitality, we are looking forward to welcoming you in not so distant future. Best Wishes, Management

Responded January 17, 2020
Swiss Belinn Tunjungan
10.0
Exceptional
Joel from Netherlands
Couple
Deluxe Twin
Stayed 1 night in November 2020

Great stay”

Even this time i stayed 1 night , only yhe breakfast was adjusted due to corona, the rest was a perfect stay

Reviewed November 14, 2020

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Dear Mr. Joel Warmest greeting from Swiss-Belinn Tunjungan Surabaya Thank you for your valuable feedback. Your positive feedback helps us to improve better as we continuously strive to deliver memorable service to our guest. We are thrilled to know that you enjoyed all the facilities at the property and in the vicinity. Our personalized and friendly service is the single great asset that we proudly display to our entire valued guest Once again, thank you and we look forward to having you back here in the future. Best Regards, Yan Handiana General Manager

Responded November 16, 2020
Swiss Belinn Tunjungan
10.0
Exceptional
hartanto from Indonesia
Business traveler
Deluxe Queen
Stayed 2 nights in June 2022

Exceptional”

Breakfast with standard 5 star hotel.. Nice views...

Reviewed June 29, 2022

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Dear Mr. Hartanto Warm greetings from Swiss-Belinn Tunjungan Surabaya. It is always a joy for us to see such a sweet review, thank you. We truly appreciate you choosing our hotel out of many others, and are proud to hear that our team anticipated your needs and ensured that you felt welcome. We are looking forward to seeing you again soon. Stay healthy Hospitably Yours, Yan Handiana

Responded June 29, 2022
Swiss Belinn Tunjungan
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