Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

117 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia
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Deluxe Room Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Reviews

    7.5
    Very good
    /10
    (6877 reviews)See what guests said
    9.2
    Exceptional

    "Close to shopping, transpo, nice place to stay and enjoy the..."

    sandy

    -

    August 22, 2018

    7.5
    Very good room comfort and quality

    Things you’ll love about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    • 320 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    7 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.0
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • STA Travel90 m
  • Old Asia200 m
  • Sun Complex210 m
  • Sarawak Paradise in Borneo210 m
  • Kelvin Gems210 m
  • 21st Century Internet290 m
  • Imbi Monorail Station320 m
  • Hang Tuah Monorail Station330 m
  • Low Yat Plaza340 m
  • Pudu Jail350 m
  • Value for money7.3
    Location rating8.0
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.1 km

    Rooms available at Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    7.5
    Very good
    Room comfort & quality
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive Double
    Executive Double
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premier Deluxe
    Premier Deluxe
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive
    Executive
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 2 single beds and 1 double ...
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    Twin Premier
    Twin Premier
    ...
    • Smoking allowed
    Enter dates to see prices
    Double Premier
    Double Premier
    ...
    • Smoking allowed
    Enter dates to see prices
    Double Executive
    Double Executive
    ...
    • Smoking allowed
    Enter dates to see prices
    suite executive
    suite executive
    ...
    • Smoking allowed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Shower and bathtub
    Enter dates to see prices
    Have a question for Swiss-Garden Hotel Bukit Bintang Kuala Lumpur?

    What people love about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    • 7.6
      Very good

      "Price and location is good"

      Gilbert

      |

      January 1, 2019

    • 8.0
      Very good

      "Great place, staff, great location, Overall nice stay"

      Carmen

      |

      December 11, 2018

    • 5.6
      Review score

      "the staff friendly and always smile."

      Sylvia

      |

      October 1, 2018

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    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    More about Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

    6.8
    Good

    "A good location to explore KL from."

    Dileep

    |

    January 8, 2019

    An overview

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    What they offer

    7.2
    Very good

    "Location was good near to the Hang Tuah Monorail, Berjaya Ti..."

    Fiona

    |

    December 31, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Johnny Rockets Malaysia
    120 m American, Diner, Fast food
    Pigs & Wolf
    140 m American, Asian
    The Counter
    140 m American, Cafe, Grill
    Asian cuisine
    Asian cuisine
    Ah Koong Restaurant
    90 m Asian, Chinese, Malaysian
    Grand Palace
    90 m Asian, Chinese
    Ichiban Boshi Ramen
    110 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Jade Garden Restaurant
    200 m Chinese
    Kedai Makanan Choi Keng
    220 m Chinese
    Mandarin Palace
    230 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Swiss-Garden Hotel Bukit Bintang Kuala Lumpur from real guests

    Agoda Reviews (6877)Booking.com Reviews (2067)
    7.5
    /
    10
    Cleanliness7.4
    Facilities6.8
    Location8.0
    Room comfort and quality7.5
    Service7.4
    Value for money7.3
    Provided by verified guests of Agoda
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    All guests (6877)
    All room types

    Show reviews that mention 

    Showing 5693 verified guest comments
    12345
    8.4
    Excellent
    Hariza from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in December 2018

    Good Stay”

    Polite staffs and clean room. Nice location for couple to enjoy bukit bintang but not suitable if with kids especially with toddlers because u have to cross road and walk if u don’t want to be trapped in the congested of bukit bintang traffic. Worth it for the price.

    Reviewed February 07, 2019
    8.0
    Excellent
    Jennifer from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in February 2019

    Perfect Location at the Heart of KL”

    The hotel is located at Bukit Bintang which is very accessible (near MRT station, the city, the street food, the central market, the chinatown, etc.). However, the room seemed to be old and not well maintained. Good to know that they are for renovation from 28 February 2019 onwards. We got a great deal online for room rates. The staff at the front desk were all nice and friendly, and all our concerns were addressed immediately. However, one of the bell-boy tricked us. He advised us that arranging a taxi is cheaper than Grab from hotel to airport, as Grab would ask us to pay the toll fee in addition to the rate. We found out that he asked the driver for a commission (RM10) in addition to my husband's tip of (RM10). Moreover, we learned that Grab would only cost us RM65 plus RM2.5 toll than the taxi that cost us RM90. Thus, should be careful when dealing with the hotel staff.

    Reviewed February 27, 2019
    6.4
    Good
    Durven from Singapore
    Couple
    Deluxe Room
    Stayed 1 night in February 2019

    Good”

    Very old hotel. Unpleasant moldy smell in the room. Poor lightings. Heard they will be closed for renovation. Looking forward to see some improvement. Good things is strategic location near to Jalan Alor and Bukit Bintang

    Reviewed February 26, 2019
    4.4
    Avril from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in February 2019

    Front Office employees lack of training ”

    Before I arrive at the hotel, I tried to call up the hotel to check my booking. Surprisingly, no one pick up my calls. After 1 hour plus, I arrived at the hotel to check in and I was told the system didn't has my booking. I took about 45 mins to check in with no queue ahead. When i got up to the room at 11pm, I heard drilling noise but I am not sure where is the sound come from. I tried to call front office with the internal phone but again no one pick up my calls. Thus, I went down to front office to request change of room, but unfortunately when I tell them there is noise, the employee doesn't seems to believe although she is willing to change the room for me. Few times passing by the front office, when the employees are checking in/out the guests, they won't bother about when phone ring and just continue with what they're doing. If i m not wrong this is so called a 4 stars hotel? Those equipment in room quite old. Only great part is, F&B employees are friendly and attentive.

    Reviewed February 11, 2019
    8.8
    Excellent
    Chitra from Singapore
    Couple
    Deluxe Room
    Stayed 4 nights in December 2018

    My stay was good”

    The staff was very friendly and i had a power trip they actually like about 15 mins they got me another room. the breakfast was just too good specially nasi lemak and the eggs was tooo good and yummy. will definatly come and stay again.

    Reviewed February 07, 2019
    8.0
    Excellent
    IBRAHIM from Malaysia
    Business traveler
    Deluxe Room
    Stayed 2 nights in October 2018

    Value for Money for Business Traveller”

    It located near to city attraction but not in the city centre. If you are having any occasion at the city centre but looking for cost effective but convenient for your business trip, i would recommend this hotel. It is near to public transport

    Reviewed October 12, 2018

    Dear Ibrahim! Thank you for taking the time to share your rating and your recommendation to future traveller about our hotel strategic location. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

    Responded November 01, 2018
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.8
    Excellent
    Naveen from Australia
    Business traveler
    Deluxe Room
    Stayed 1 night in September 2018

    Nice location!”

    Staff Joe upgraded us to another room which was nice. The first room was a bit older with worn wall paper and worn carpet -you could visibly tell the room was not well maintained. So requested change of room that was provided. The second room was old too but was less worn out. Nice TV reception, large toilet and bathroom. Location is always good with this hotel for shopping and eating local food! Thanks

    Reviewed October 03, 2018

    Dear Naveen, Thank you for taking the time to share all of your feedback. While we wish you had a better experience while staying with us, it is feedback like this that we learn from and use to improve. The new Management are aware of the need for some refurbishment some of which is already under way and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome this issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

    Responded November 01, 2018
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.2
    Exceptional
    Koh from Malaysia
    Couple
    Deluxe Room
    Stayed 1 night in September 2018

    Nice room”

    Good location where nearby Alor street for foods, drink. Just walk 2-3min reach there. Walk to Pavilion took time about 15-20min. Good safety environment while walk frm the hotel to Alor street and Pavilion because very happening with the people and full of lightings along the road. Gave me peace of mind. Car parking basement, hv to be careful and consider limited parking lot too. FOC for guest. Breakfast variety not that much and nasi lemak and mee goreng need to improve the taste of foods. Juice and coffee are good.

    Reviewed September 24, 2018

    Dear Koh, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur. We appreciate you, sharing your comments with fellow travellers. While we wish you had a better experience about the breakfast variety, it is feedback like this that we learn from and use to improve. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences Kuala Lumpur soon! Regards, Wendy Steinhardt Asst. Guest Experience Manager

    Responded October 01, 2018
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.8
    Shakti from Singapore
    Group
    Deluxe Room
    Stayed 1 night in February 2019

    Too far away from the places in Bukit Bintang”

    It was easy to get around by grab but too far away to walk to most of the nice places in bukit bintang. Area was boring. Bike parking under the hotel was safe.

    Reviewed February 26, 2019
    9.2
    Exceptional
    Piyush
    Family with teens
    Deluxe Room
    Stayed 3 nights in January 2019

    Location for first timers is superb ”

    Location is superb for staying family or business both commuting is the best toilets can be more serviceable during my stay choked draining system was not removed during stay committing to provide in time was not done any ways staying is not bad alongwith basics are full filled!!!

    Reviewed February 04, 2019
    5.6
    Gabriel from Japan
    Family with young children
    Deluxe Room
    Stayed 3 nights in January 2019

    Good Location, Old Hotel”

    This hotel has a very good location very near Jalon Alor. The staff is also accomodating. But that's about it. The building looks neat on the outside but the hallways and rooms are clearly old. Entering the room, it smelled of cigarette smoke. The toilet seat had what look like urine stains on it. No toothbrush and toothpaste provided. Clearly, housekeeping doesn't do a good job. Overall, I would only recommend this place for its location but you're better off finding better accomodation elsewhere.

    Reviewed January 16, 2019

    Dear Gabriel, Thank you for taking the time to share all of your feedback. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.6
    SHEUE from Singapore
    Couple
    Deluxe Room
    Stayed 1 night in January 2019

    I will not stay in this hotel at all ”

    The room is too old and there was bugs in the bed . I was bite by the bugs and told the front desk when I checked out the next day. The reception promised to reply me by email after telling the manager about the issue . There was no reply after 3days . I was very disappointed about it . The management didn’t bother to contact me at all .

    Reviewed January 13, 2019

    Dear Sheue, Thank you for taking the time to share all of your feedback. We've taken note on your feedback and disseminate this to respective department to improve the service. But for your info, we don't have a problem with bed bugs for the past 5 years. As we ensure that we do monitor our pest control thoroughly. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.8
    Carmela from Philippines
    Family with teens
    Deluxe Room
    Stayed 1 night in November 2018

    Acceptable”

    The hotel had old rooms with no available power outlet, we had to remove an appliance plug to charge our phones. Receptionist had assigned us into the smoking floor since there were no available rooms yet on non-smoking floors. We asked if the room will smell cigarette, she answered "I don't know" - not a very nice answer to a customer.

    Reviewed January 07, 2019

    Dear Carmela, Thank you for taking the time to share all of your feedback. We've taken note on your feedback and disseminate this to respective department to improve the service. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    8.0
    Excellent
    chen
    Family with young children
    Deluxe Room
    Stayed 3 nights in December 2018

    good location”

    this hotel is not new, so dont expect very clean. but still can accept. small swimming pool only enought for kid play. most i like is location. food street is near by. Tourist bus just outside the hotel. shopping mall less then 10min walking Distance. so I will introduce this hotel to my friend.

    Reviewed January 02, 2019

    Dear Chen, Thank you for taking the time to share all of your feedback. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.2
    Exceptional
    Hairul from Singapore
    Family with young children
    Deluxe Room
    Stayed 2 nights in December 2018

    best location ever”

    hotel location was awesome. its within walkin distance of around 10 mins to imbi and berjaya times square. go further up and u will be at bukit bintang. the HopOnHopOff bus service now stops at our hotel. great for travelers who want to tour KL on your first day. many eateries nearby, local delicacies. that's one of the main reason why my family did'nt take the hotel's breakfast buffet.

    Reviewed December 31, 2018

    Dear Hairul! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.8
    ramalingam from Singapore
    Couple
    Deluxe Room
    Stayed 3 nights in December 2018

    Acceptable”

    On our first day of check in, we were completely drenched and they didn’t have enough towels. We had to wait up to 2 hours for it before it was provided to us. The safe box wasn’t working. The flush was also not working on two occasions. They badly need to renovate this hotel. Toilets had stains and furnishing were old and outdated. Was Really very disappointed with our stay at this hotel.

    Reviewed December 29, 2018

    Dear Ramalingam, Thank you for taking the time to share all of your feedback. We've taken note on your feedback and disseminate this to respective department to improve the service. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.2
    Kenny from Singapore
    Family with teens
    Deluxe Room
    Stayed 1 night in December 2018

    Maintenance very poor. Service poor, never check the details not allow me to go in for Breakfast 3x”

    Shower metal pipe broken, when turn on the tap, water strongly splash whole bath room, wet my clothing, such serious problem's room still able to provide to customer without proper inspection, worst 4 star hotel i ever encounter so far, facility old, dirty floor and carpet. In fact I should ask for money back. Nxt morning, i and my family go for breakfast, I told them I eligible for 3 breakfast, she call to front counter and check, yet, the person told her I entitle for 2 breakfast only, without patient I scold the girl and ask her to check properly, she call again, this time the front counter told her I entitle for 3 and invite me to go in, I no mode to eat already. no professional at all.

    Reviewed December 28, 2018

    Dear Kenny, Thank you for taking the time to share all of your feedback. We've taken note on your feedback and disseminate this to respective department to improve the service. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    4.4
    lam from Malaysia
    Family with teens
    QUADRUPLE FAMILY - ROOM ONLY
    Stayed 3 nights in December 2018

    A run down hotel that need refurbishment urgently!”

    Have no alternative choice but to stay in this old run down hotel due to Cozy Soho KLCC (Also booked through Agoda) cancel our booking at the very last minute when we arrive at their facility. Rooms flying with plenty of fruit flies (don't how many that I have killed), carpet is super filthy (using another also dirty carpet to cover on top), toilet choke after nature calls, shower drainage choke & flood after every shower & have to wait for water to subside before another person needs to shower. I have travelled the world with endless hotel booking experience & stay & have not encounter to write such long review about the conditions of the rooms that I stay. This is definitely the Hotel Hell if Gordon Ramsey were to review of!! Note: I stay 2 rooms as the 1st room toilet bowl choke! Second room is flooded with drainage problem. THIS HOTEL IS IN NEED OF REFURBISHMENT!

    Reviewed December 26, 2018

    Dear Iam, Thank you for taking the time to share all of your feedback. The new Management is aware of the need for some refurbishment some of which is already underway and more which will be implemented during the less busy period of months. We have immediately set about to review the ways to overcome these issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt - Guest Experience Manager

    Responded January 19, 2019
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    5.2
    Javirthaa from Singapore
    Group
    Deluxe Room
    Stayed 1 night in October 2018

    Bad Service”

    I booked this hotel since it had shuttle service. But when I got there and requested for the service they said it is unavailable for the day. It was disappointing. I would expect them to have a back up driver if their driver had other matters to attend to. The staff, a malay lady, was extremely rude and rolled her eyes when i was sharing how its not fair to state it on their website and not provide a service. Funny thing, aft telling her off abt her attitude, she was able to arrange a shuttle. Dodgy!

    Reviewed December 15, 2018

    Dear Javirthaa, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. Rest assured we will review the ways to overcome this matter and forward this feedback to the owner unit so as to improve the overall experience for all our guests accordingly. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

    Responded December 22, 2018
    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
    9.2
    Exceptional
    Adrian from Malaysia
    Family with teens
    Deluxe Room
    Stayed 1 night in August 2018

    Best hotel location in KL ! ”

    This hotel has one of the best location in KL city. Just a short walk to all the biggest malls in Bukit Bintang. The breakfast was great, plenty of food to choose from. However, i find the room was a bit small old and need s considering after i've add in an addtional bed. I hope that the management would look into the bathroom because i think it look s a bit old and outdated. Maybe the management would consider refurbished it. Thank you.

    Reviewed September 04, 2018

    Dear Adrian, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken note of the issues mentioned and we apologized for the inconvenience caused. Rest assured we will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. For your kind info, we are particularly in the midst of a commencing the hotel renovation. We are headed in a new direction with a fresh look in the guest rooms including the floors corridor, furniture, new carpet and new artwork. We do hope you will give us a second chance sometime by this year for we are confident you will be quite surprised at the changes. We really appreciate your feedback! Regards, Wendy Steinhardt Asst. Guest Experience Manager

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    Swiss-Garden Hotel Bukit Bintang Kuala Lumpur
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    • Excellent location
    • Pavilion Kuala Lumpur
    • Imbi Monorail Station is within 0.32 km