Swiss Inn Chinatown Kuala Lumpur
Superior Room - Bed Swiss Inn Chinatown Kuala Lumpur
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7.5
Very good
37.5% this month
/10
(3578 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Shanghai Books60 m
  • Going Places Tours60 m
  • Chinatown - Kuala Lumpur70 m
  • China Town80 m
  • Petaling Street Market100 m
  • Petaling Street100 m
  • Net Youth Resources110 m
  • Wet Market140 m
  • Chinatown Liquor Shop170 m
  • Jalan Petaling170 m
  • Free Wi-Fi

    Swiss Inn Chinatown Kuala Lumpur

    62, Jalan Sultan, Chinatown, Kuala Lumpur, Malaysia, 50000 - See map
    "The location of the hotel is good, there was many tourist spot over here and the night market just behind the hotel."
    Ai - November 11, 2018
    Very good comfort
    7.5 room quality and comfort
    Very good cleanliness
    7.4 rating for cleanliness
    • 330 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 44 times

    Property ranking|Compared to 13,223 Kuala Lumpur properties
    See all rankings
    Room comfort score
    7.5/10
    Review score - United States
    7.5/10
    Location score
    8.4/10
    Cheapest price score
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Value for money7.6
    Distance to city center1 Km
    Location rating8.4
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport16.1 km

    Rooms available at Swiss Inn Chinatown Kuala Lumpur

    7.5
    Very good
    Room comfort & quality
    Deluxe Room With Window
    Deluxe Room With Window
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family Room with Window
    Family Room with Window
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 17 m²/183 ft²
    • No Windows view
    • 1 double bed or 2 single be...
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    Oriental
    Oriental
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Quad Room
    Quad Room
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds and 1 queen b...
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    Quad Room (Family)
    Quad Room (Family)
    ...
    • 2 single beds and 1 queen b...
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    Superior Room (Windowless)
    Superior Room (Windowless)
    ...
    • Room size: 17 m²/183 ft²
    Enter dates to see prices
    FAMILY ROOM 'DISCOUNT 15% BOOK 30 DAYS IN ADVANCE (EARLY BIRD OFFER)'
    FAMILY ROOM 'DISCOUNT 15% BOOK 30 DAYS IN ADVANCE (EARLY BIRD OFFER)'
    ...
    • Shower
    Enter dates to see prices
    FAMILY ROOM 'DISCOUNT 15% BOOK 30 DAYS IN ADVANCE (EARLY BIRD OFFER)'
    FAMILY ROOM 'DISCOUNT 15% BOOK 30 DAYS IN ADVANCE (EARLY BIRD OFFER)'
    ...
    • Shower
    Enter dates to see prices
    FAMILY ROOM (EXCLUSIVE RATES REDUCTION)
    FAMILY ROOM (EXCLUSIVE RATES REDUCTION)
    ...
    • Shower
    Enter dates to see prices

    What people love about Swiss Inn Chinatown Kuala Lumpur

    • 6.8
      Good

      "Average is good"

      NOPIYANTO

      |

      January 9, 2019

    • 8.4
      Excellent

      "Good & cheap hotel stay in chinatown, always stay there when i go up to KL."

      Wei P.

      |

      July 30, 2018

    • 9.2
      Exceptional
      Staff 

      "The staffs are friendly."

      Chanika

      |

      October 30, 2018

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    More about Swiss Inn Chinatown Kuala Lumpur

    More about Swiss Inn Chinatown Kuala Lumpur

    6.8
    Good

    "Bed is comfortable and shower water is strong."

    SI

    |

    January 4, 2019

    An overview

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    What they offer

    6.8
    Good
    Breakfast

    "3) Breakfast was fantastic n the staffs at the cafe was very..."

    Santhakumari

    |

    January 6, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Darabif
    780 m American
    Front Page Sports Bar & Grill
    870 m American, Bar, Pub
    Havana Club
    1.0 km American, Australian, Bar
    Asian cuisine
    Asian cuisine
    Johnny's Stall Corner
    20 m Asian, Malaysian
    Restoran Seng Kee
    20 m Asian, Chinese, Malaysian
    Swiss Inn Kuala Lumpur
    40 m Asian, European, Malaysian
    Chinese cuisine
    Chinese cuisine
    Nam Heong Chicken Rice
    10 m Chinese, Malaysian
    Restoran Nasi Ayam Kam Kee
    10 m Chinese
    Restaurant Fong Yuan
    20 m Chinese, Minority Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Swiss Inn Chinatown Kuala Lumpur from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3578)Booking.com Reviews (1320)
    7.5
    /
    10
    Very good
    37.5% this month
    Cleanliness7.4
    Facilities6.6
    Location8.4
    Room comfort and quality7.5
    Service7.3
    Value for money7.6
    Rating
    9+ Exceptional (432)
    8-9 Excellent (566)
    7-8 Very Good (909)
    6-7 Good (465)
    <6 Below Expectation (543)
    Time of the year
    Mar - May (789)
    Jun - Aug (736)
    Sep - Nov (623)
    Dec - Feb (767)
    All guests (3578)
    All room types
    All languages

    Show reviews that mention 

    Showing 2915 verified guest comments
    12345
    10.0
    Exceptional
    Habeebah from Singapore
    Family with young children
    Deluxe Room With Window
    Stayed 1 night in December 2018

    Nice stay, good location and in the middle of Chinatown..”

    Clean and comfortable. Felt cosy and breakfast was with lots of variety. Could.improve on counter staff. Poor chap had to handle 3-4 customers at same time. Security guard cannot make it. He kept smoking every 10 mins and treat guests rudely. Appearance and behaviour to guest was rude.

    Reviewed June 25, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.4
    Excellent
    Ai from Malaysia
    Group
    Stayed 3 nights in February 2019

    In the heart of Chinatown”

    Good location. Many good cafes around the hotel. Nearby walk to food places. Easy to grab to nearby malls. My room was at the other end and has a quirky path to get there as one of the lift had a non working button for the longest time. The pillow case was not exactly clean and there wasn't any chambermaid around on weekends. Nevertheless, the staff are mostly friendly and helpful.

    Reviewed March 16, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.8
    Excellent
    choo from United States
    Solo traveler
    Superior Room
    Stayed 5 nights in January 2019

    Perfect location for foreigners to visit and to explore traditional food and Malaysia culture. ”

    I was check in to a room in 5th floors. I wasn’t happy with my room. The staffs understand my situation. They tried their best to move me to a different room. I was pleased with their service. I have no complaints about this place. I appreciate their help and effort to make sure I am happy with them. I hope they will keep it up with the rest of the year and many years to come. Best wishes!

    Reviewed January 28, 2019

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    4.8
    FU from Malaysia
    Solo traveler
    Superior Room
    Stayed 1 night in July 2019

    Old Hotel that need to be refurbished.”

    Overall the value is good but i expect better cleaniness from SWISS INN. The room is humid and wet as there is no ventilation . The pillow cover and the mattress is full of yellow stains and it is wet when i check in. For the price i'm paying , there is nothing much to complain but i won't recommend to people who are looking for better sleeping environment.

    Reviewed July 15, 2019
    6.4
    Good
    Peter from Australia
    Couple
    Deluxe Room With Window
    Stayed 2 nights in July 2019

    Another good stay”

    We have stayed here a few times and it is always good value for money. Breakfast good. Rooms OK for money. Only problem we find when we stay here is that the front desk staff are unfriendly and unhelpful compared to other hotels

    Reviewed July 13, 2019

    Dear Peter, While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you for sharing your stay experiences with us and appreciates your feedback very much for service improvement. Hope to have you to stay with us again if you happens to be Kuala Lumpur in your next trip here. Yous Sincerely, The Management

    Responded July 19, 2019
    Swiss Inn Chinatown Kuala Lumpur
    6.4
    Good
    Lee from Malaysia
    Couple
    Superior Room
    Stayed 1 night in July 2019

    Good”

    no floor map provided, only when asked. Toilet was leaking. Great location, easy to travel around KL centre.

    Reviewed July 14, 2019
    6.4
    Good
    Evelyn from Philippines
    Family with young children
    Superior Room
    Stayed 2 nights in May 2019

    Good”

    Hotel cleanliness was good. Only thing they don't provide toothbrush and toothpaste for guests. aTheyb2ont also give extra bottles water though they said they will do after you called for the request... They said they will give but they won't. Overall staying in this hotel is just average.

    Reviewed May 09, 2019

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    7.2
    Very good
    Michael from Australia
    Couple
    Deluxe Room With Window
    Stayed 1 night in May 2019

    Old favourite, but slipping”

    This was the fourth or fifth time we've stayed at the Swiss Inn. An old favourite due to its proximity to the Chinatown night markets and Pasar Seni LRT. However, in the past 15 months since our last stay it's clear things have declined slightly. There are obvious signs of wear and tear indicating the place could do with a makeover. Inside the rooms, whilst compact, things are modern and tidy. Unfortunately, the breakfast options have become more limited (especially if you're a coeliac like my wife) but there were plenty of bread products. As always, the staff were extremely helpful and the Swiss Inn is ideal for a quick bite, haggled bargain or transport link to KL's major sightseeing spots.

    Reviewed May 05, 2019

    Dear Mr Michael, Thank you for sharing your thoughts and review for our improvement. Just to keep you in updates, we are in the mid of upgrading our hotel guest rooms and other areas gradually. Please do bear with us for this interim period for the time being. As for our breakfast facilities, we takes notes and will improves our varieties soon. Hope you will still stay with us again in your next trip to Kuala Lumpur China town. Yours Sincerely, The Management

    Responded May 07, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.0
    Excellent
    Prashant from Singapore
    Couple
    Superior Room
    Stayed 1 night in December 2018

    long waiting time for Check in ”

    Check in time was 2pm but they told that day it's 3pm, but not mentioned in website. We went around walk came back 3.15pm still waited upto 4pm to check in. Around 2hour waited to check in even though we booked hotel 1 week back.

    Reviewed January 03, 2019
    10.0
    Exceptional
    gaaythri from Singapore
    Couple
    Superior Room
    Stayed 1 night in October 2018

    Lovely place ”

    Our second time staying here. Great place for the price we paid. Clean and it is literally on petaling street. But it’s super quiet in the room, no noise from the streets can be heard. Back exit near the cafe brings you to petaling. Front entrance has tons of food shops along that row.

    Reviewed October 09, 2018
    8.0
    Excellent
    Sufiey from Malaysia
    Couple
    Superior Room
    Stayed 1 night in April 2019

    Parking”

    The hotel and location are the best, but there is no free parking space for us.

    Reviewed July 12, 2019
    7.2
    Very good
    Ian from Australia
    Couple
    Deluxe Room With Window
    Stayed 3 nights in June 2019

    Very good”

    Bathrooms require some Maintenance

    Reviewed July 05, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.4
    Excellent
    Ramon from Thailand
    Solo traveler
    Deluxe Room With Window
    Stayed 4 nights in April 2019

    Good value for the price.”

    Great location, right within Chinatown and literally across the street from the Chinatown Hop-On Hop-Off bus stop. As a solo traveler the basic room (windowless) was satisfactory. But if I were to travel with my wife and kids, I would definitely recommend the deluxe rooms as they are roomier and more open. Wi-fi is important to me as I work online. The wi-fi works great in certain parts of the building. I had to switch rooms because my room on the 4th floor was not picking up the signal. But once logged in the speed was adequate for basic browsing. Speed test results were 2.92 Mbps download and 2.91 Mbps upload.

    Reviewed April 26, 2019

    Dear Guest, Thank you for your sharing your feedback on our wifi system. Just to keep you in the loop we are sorry to inform we do have some blind spot areas in our hotel which affecting some of our hotel rooms with no internet access which is beyond our control. But nevertheless, we are looking into improving our blind spot area in stages, so please do bear with us for this interim period. Yours Sincerely, The management

    Responded April 30, 2019
    Swiss Inn Chinatown Kuala Lumpur
    2.4
    JUMADY from Indonesia
    Group
    Deluxe Room With Window
    Stayed 3 nights in April 2019

    Travelling with 2Elderly”

    This swiss-in chinatown looks like an old run hotel... The room locked is spoilt and never been repaired... although the room is quite big as I hav booked 2deluxe rooms with windows on it... The hot water which is quite common for every hotel even motel yet since I check in till I check out (4D3N) the hot water still in progressing which is means not functional at all and yet as a customers we arent been informed at all... I hav been informed only on the first day i checked in and has been noticed from 2-6pm but actually, it was still cannt be used... I called the recep and they asked the maintenance to check onto my room, but after checking the maintenance said needs to go outside for the checking. After saying that, he never came back or told me or even had a call to my room for what was happening... Please, I hav 2elederly which had rheumatic and needs hot water and yet No answer I hav gotten... This is so called inresponsible job... Will not going back again and NOT RECOMMENDED.

    Reviewed April 22, 2019

    Dear Jumady, Thank you for sharing your stay experiences with us and appreciates your feedback very much for service improvement. We are sorry to hear about the hot water issues you encounter, as on the day that you stayed with us our hot water pump breaks down. We have changed new pump now and hope to have you to stay with us again if you happens to be Kuala Lumpur in your next trip here. Yous Sincerely, The Management

    Responded May 08, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.0
    Excellent
    christopher
    Couple
    Deluxe Room With Window
    Stayed 4 nights in April 2019

    Perpetual traveler & Travel Scout.”

    First impression of hotel (we arrived at 8PM on Saturday) The lobby was fairly crowded with guests arriving and leaving. It too quite some time for us to check in only to be extremely disappointed that we had been allocated to a room which was not anything like the one we had booked! A horrifying situation for us arriving exhausted after a long flight and looking forward to our stay there! However we managed to speak with the Manager Mr. Addrian who apologized and took control of the situation very well! As the hotel was overbooked Mr Addrian managed to find us a comparable room which was just as Nice as the the one we had booked! We were sure glad that Mr Addrian was there to take care of this as the rest of the staff didn't seem to care or know how to handle this situation! Notice to other travelers! When you book your rooms make sure to have copies of your bookings in great detail including photograph of the exact accommodation room etc you booked.

    Reviewed April 21, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    7.6
    Very good
    Aleksandra from Poland
    Solo traveler
    Superior Room
    Stayed 2 nights in January 2019

    Fine for a short stay”

    Everything would be great if I didn't find a dirty towel in my room AFTER the room cleaning. Also, the room didn't have a window - I mean, there was a window, but completely covered by the wall. On the other hand, the location was great - in the middle of Chinatown.

    Reviewed April 19, 2019

    Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    8.0
    Excellent
    michael from Australia
    Couple
    Deluxe Room With Window
    Stayed 4 nights in April 2019

    Strange place”

    Rooms large, clean and very comfortable. Bathroom little small but ok. Staff very friendly. Location good, plenty restaurants and easy access to 2 train lines. Internet very slow, buy a data sim to use. TV reception poor, use internet with you data sim. No hot water in shower during most of the stay. But the room itself was very comfortable and spacious.

    Reviewed April 14, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    9.2
    Exceptional
    Edmund from Singapore
    Solo traveler
    Deluxe Room With Window
    Stayed 2 nights in April 2019

    All good except no hot water”

    Good ambiance, good location many food options around, near to petaling street. However there is literally no hot water. Not a big issue when weather's hot anyway. Morning showers can be challenging without hot water though

    Reviewed April 12, 2019

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    6.0
    david from United Kingdom
    Solo traveler
    Deluxe Room With Window
    Stayed 3 nights in March 2019

    Very disappointed ”

    I have stayed here before, the hotel is going down hill. Damp in room, flies in toilet, no toilet roll, inferior coffee not even nescafe with no spoon, electric socket that worked on or off, wi fi that was constantly disconnected, had to play with lifts to get to floor as button was missing in one of the lifts.

    Reviewed March 29, 2019

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
    4.8
    Gilnard from Philippines
    Solo traveler
    Stayed 2 nights in March 2019

    Walls are moldy and room smells smoke even for a non smoking room”

    When checked in, you will see that the walls are moldy maybe because of the waters leaking from the ceiling. When I entered the room, no expectations but the room is so noisy. I can hear all the water flowing from the room above me. Maybe its from the water pipe, it is like you're sleeping near the stream as you can hear the water flows all day.

    Reviewed March 24, 2019

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

    Responded July 11, 2019
    Swiss Inn Chinatown Kuala Lumpur
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    Swiss Inn Chinatown Kuala Lumpur
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    • Excellent location
    • Petaling Street
    • Puduraya Bus Terminal is within 0.34 km