8.7
Excellent
/10
(3911 reviews)See what guests said
Housekeeping9
24-hour front desk4
Breakfast2
See map
8.8
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Dubai Mall8.84 km
Burj Khalifa9.1 km
Dubai Fountains9.23 km
Wild Wadi Waterpark19.33 km
Mall of the Emirates20.49 km
Dolphin Bay24.53 km
Aquaventure Water Park25.1 km
Dubai Marina Walk26.72 km
IBN Battuta Mall31.88 km
Gurunanak Darbar Sikh Temple33.84 km
Nearby landmarks
Al Ghurair centre110 m
Al-Ghurair City190 m
Book Corner220 m
Salah Al Din Metro Station410 m
Union Metro Station500 m
Deira Bus Station560 m
Reef Mall570 m
Emirates Golf club640 m
THE OUTLET Store680 m
Meydan Racecourse710 m
Swissotel Al Ghurair Dubai
Classic King Bed Swissotel Al Ghurair Dubai
Lobby Swissotel Al Ghurair Dubai
Lobby Swissotel Al Ghurair Dubai
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5-star Hotel
Free Wi-Fi

Swissotel Al Ghurair Dubai

Omar Bin Al Khattab Road, Deira, Dubai, United Arab Emirates, 185051 - See map
Property highlightsRead all 3,911 reviews
Excellent cleanliness
8.8 rating for cleanliness
Excellent comfort
8.8 room quality and comfort
Exceptional reputation
Recommended by 88% of guests
Excellent facilities on premise
8.4 facilities on premise

I love this hotel because it’s relatively close to the airport, it’s clean, and most of all because it has very nice and friendly staff.

Mahshid | January 12, 2018

Almost close to the airport, good location, clean hotel, and very FRIENDLY STAFF!!

Mahshid | January 12, 2018

  • 410 meters to public transportation

  • Airport transfer

  • Located in heart of Dubai

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Dubai every 1 minutes on Agoda.com
Value for money8.2
Distance to city center1.0 Km
Location rating8.8
Nearest airportDubai International Airport (DXB)
Distance to airport4.2 km

Rooms available at Swissotel Al Ghurair Dubai

8.8
Excellent
Room comfort & quality
Classic Suite
Classic Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
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Classic King Bed
Classic King Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
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Deluxe Suite
Deluxe Suite
...
  • Room size: 112 m²/1206 ft²
  • City view
  • 1 king bed
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Premier King
Premier King
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
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Select Room
Select Room
...
  • Room size: 51 m²/549 ft²
  • City view
  • 1 king bed
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Classic Twin Bed
Classic Twin Bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
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Premier Twin
Premier Twin
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
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Executive Twin Room
Executive Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
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Premium Suite
Premium Suite
...
  • Room size: 132 m²/1421 ft²
  • 1 king bed
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Premium Suite with Lounge Access
Premium Suite with Lounge Access
...
  • Room size: 132 m²/1421 ft²
  • 2 bathrooms
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Swissotel Al Ghurair Dubai?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swissotel Al Ghurair Dubai?

Swissotel Al Ghurair Dubai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 150. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Swissotel Al Ghurair Dubai also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Swissotel Al Ghurair Dubai has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Swissotel Al Ghurair Dubai?

Swissotel Al Ghurair Dubai does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Swissotel Al Ghurair Dubai

  • 9.6
    Exceptional
    Staff 

    "One of the most important thing that people remember in a hotel is its great service."

    Imie

    |

    June 10, 2019

  • 10.0
    Exceptional
    Staff 

    "Specially Hussnein who was in reception was extremely helpful."

    Mohammed

    |

    October 14, 2019

  • 10.0
    Exceptional

    "Thanks for every one in this hotel and big thanks for Mr."

    Raed

    |

    December 2, 2019

Property ranking|Compared to 2,523 Dubai properties
See all rankings
Room comfort score
8.8/10
Location score
8.8/10
Cleanliness score
8.8/10
Value for money score
8.2/10
Better than
98
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
96
%
of Dubai properties
Better than
94
%
of Dubai properties
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Overall rating:
8.7
Excellent
3,911 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.8
Read all reviews >
What travelers say they love:
Swissotel staff knows how to handle their guests professiona...
Imie from United Arab Emirates
Group
More about Swissotel Al Ghurair Dubai

More about Swissotel Al Ghurair Dubai

Whether you are a tourist or travelling on business, Swissotel Al Ghurair Dubai is a great place to stay in Dubai. Connected to Al Ghurair Centre, a top shopping destination that is home to various restaurants, this 5-star property is the perfect destination to explore the vibrant city.

As one of the largest complexes in Dubai, Swissotel Al Ghurair Dubai offers 428 luxurious rooms and suites, as well as Club Rotana Lounge that provides an array of additional benefits to club member guests. The state-of-the-art conference and banqueting services are also available for meetings, events, and celebrations.

Guests can revive and rejuvenate at Zen Spa, while children can enjoy themselves in an indoor amusement center. A shuttle service is available to experience the finest beaches in the city. A golf course is also within reach and international supermarkets, banks, and foreign exchange facilities are easily accessible. A nearby mosque is available for prayers and worshippers.

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Most talked about facilities

Housekeeping
13 mentions
Internet
10 mentions
Breakfast
6 mentions
Food & Dining
4 mentions

What they offer

10.0
Exceptional
Staff 

"The food quality, all staff from reception, restaurant and h..."

M. K.

|

July 26, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Vegetarian

Restaurants on site

Liwan
Cuisine:International
Yasmine Lounge
Cuisine:International

Nearby restaurants

Arabic cuisine
Arabic cuisine
Vista Bar and Terrace
6.0 km Arabic, Bar, Contemporary
The Market Place
6.4 km Arabic, Asian, Halal
Al Khayma at Dubai Marine Beach Resort
6.8 km Arabic, Halal, Lebanese
American cuisine
American cuisine
Burger King
430 m American, Fast food
Champions Sports Bar
1.3 km American, Bar, Pub
Hardee's
1.7 km American
Mediterranean cuisine
Mediterranean cuisine
Samad Al Iraqi Restaurant
490 m Mediterranean, Seafood
Tajin & Tanjiah
3.6 km Mediterranean, Moroccan
Baku Caspian restaurant and cafe
4.6 km Mediterranean

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

Show less

Some helpful facts

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Reviews of Swissotel Al Ghurair Dubai from real guests

Overall rating
8.7
Excellent
From 3911 reviews
8.8Cleanliness
8.8Location
8.8Room comfort and quality
Agoda Reviews (417)Booking.com Reviews (3494)
Rating via Agoda8.5
/
10
Cleanliness8.8
Facilities8.4
Location8.8
Room comfort and quality8.8
Service8.4
Value for money8.2
High score for Dubai
Rating
9+ Exceptional (132)
8-9 Excellent (55)
7-8 Very Good (40)
6-7 Good (13)
<6 Below Expectation (33)
Time of the year
Mar - May (59)
Jun - Aug (74)
Sep - Nov (83)
Dec - Feb (57)
Don't miss out!Users are booking a place in Dubai every 1 minutes on Agoda.com
All guests (417)
All room types
All languages

Show reviews that mention 

Showing 273 verified guest comments
12345
10.0
Exceptional
Azizah from Singapore
Family with young children
Swiss Select
Stayed 1 night in June 2019

Pleasant. Stay”

Everything was super.. The reception Mr Hitesh .. The concierge Mr Patrick The Room service staff.. The cashier. Mr.Damien I am so happy until Mr Syed the valet/concierge guy insist i should take a taxi despite i ask for Limousine.. But i really recommend this hotel for family....The toilet is super big..and the have ala carte pilliow...Thanks for the good hospitality.

Reviewed June 22, 2019

Dear Azizah, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will pass on your message to our colleagues, Hitesh, Patrick, Damien and Syed who will be happy learning the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded June 26, 2019
Swissotel Al Ghurair Dubai
9.6
Exceptional
Imie from United Arab Emirates
Group
Premier King
Stayed 1 night in June 2019

Friendly and professional service.”

One of the most important thing that people remember in a hotel is its great service. Some hotel might have the best facilities but if service to clients is poor it wouldn't be that superb. Swissotel staff knows how to handle their guests professionally especially Damien at the front desk during our check in. He catered to our special requests well. Swissotel has big rooms and clean. Location is excellent which is near the metro and connected to al ghurair mall. Sanjit has been very nice to help us out with our luggage and even asked us to stay in the hotel waiting area due to the hot weather while he hails for a taxi. We are very impressed of Swissotel service the most. They also have a nice wide swimming pool. Only a few cons are the small size sauna and steam room compared to the hotel size and dull bedroom decoration which is just mostly beige. These cons though are just very little things compared to the best things that the hotel offers.

Reviewed June 10, 2019

Dear Imie, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will inform our colleagues, Damien and Sanjit of your message who will be happy to receiving the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded June 26, 2019
Swissotel Al Ghurair Dubai
10.0
Exceptional
mary from Philippines
Business traveler
Classic Twin Bed
Stayed 3 nights in April 2019

It was amazing”

I love everything about your hotel. Specially the staffs. All of them are very hospitable. Specially Eren and company. We arrived at the hotel early from the long haul flight, and he gave us room as early as 0900 for us to rest. Really appreciates that.

Reviewed May 02, 2019

Dear Mary, Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. Rest assured that we will inform our colleague, Eren of your message who will be happy to receiving the same. We look forward to your soonest visit again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded June 26, 2019
Swissotel Al Ghurair Dubai
9.2
Exceptional
Ahmad from Qatar
Business traveler
Classic King Bed
Stayed 2 nights in February 2019

Great Overall Experience”

2nd time at the hotel and I am still impressed at the facilities and the over all experience was great. Starting from the location which is great - to the car drop off and all the staff have been exellent, helpful and welcoming, especially Maged at the Front desk was really a pleasure to deal with. The room was clean comfortable and the view was amazing. I would come back again. Thank you Swissotel

Reviewed February 24, 2019

Dear Ahmad, Thank you so much for the great feedback. We appreciate your trust and loyalty. Rest assured that we will inform our colleague, Maged of your message who will be happy receiving the same. We will definitely look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded March 10, 2019
Swissotel Al Ghurair Dubai
9.6
Exceptional
Wai from United Kingdom
Family with young children
Classic King Bed
Stayed 4 nights in December 2016

Excellent Hotel and friendly staff”

It was our first time in Dubai with my two children and the hotel was an excellent choice. 10 mins from Dubai international airport. Sitting on top of a big shopping mall that is surrounded by lots of eateries. A short walk to Union Metro station that can take you to many Dubai attractions. Hop on to citysightseeing bus to tour the whole of Dubai. Catch the free shuttle bus to the nearby sandy beach. We had a wonderful time staying here and was given a late check-out of 6pm as our flight was at 9.30pm. excellent service indeed. Well recommended hotel.

Reviewed January 01, 2017
8.8
Excellent
Kenman from Canada
Couple
Classic King Bed
Stayed 3 nights in November 2016

Nov 2016-First visit in Dubai”

-great location, the hotel is literally above numerous restaurants and a big shopping mall that closes at 12-1am on weekends. -it's about a 5mins walk to the nearest metro station. -If you're doing hop on hop off bus tour, it's close to the bus stop (near entrance 2 or 3 of the mall) for city sightseeing tour. For the big bus tour, the closest stop is Deira city centre, which is about 10 mins taxi ride away.

Reviewed November 19, 2016
10.0
Exceptional
Molham from Belize
Couple
Classic King Bed
Stayed 1 night in December 2015

a great place to stay”

location , comfort , staff

i arrived on 31st of December which as expected crowded , but the check in time was amazing , yet my room wasnt ready but i was able to wait, the room is amazing and very comfortable, the check out time took less than 2 minutes.

Reviewed January 05, 2016
10.0
Exceptional
ALi from United Arab Emirates
Family with young children
Classic King Bed
Stayed 1 night in November 2015

It was a very lovely stay. ”

location in heart of the city , selling points which i can earn as Rotana exclusive member ship , Al Etihad guest & al Fursan , connected with the al Ghurair

It was a very lovely stay. because of the location in heart of the city , selling points which i can earn as Rotana exclusive member ship , Al Etihad guest & al Fursan , connected with the al Ghurair mall one of the biggest mall in Dubai.

Reviewed November 18, 2015
9.0
Exceptional
ALi from United Arab Emirates
Family with young children
Classic King Bed
Stayed 1 night in October 2015

very lovely stay.”

location , selling points , connected with the mall

very lovely stay. because of the location in heart of the city , selling points which i can eran as rotana exclusive member ship , Al Etihad guest & al Fursan , connected with the al Ghurair mall one of the biggest mall in Dubai.

Reviewed November 18, 2015
10.0
Exceptional
SATISH from India
Business traveler
Classic King Bed
Stayed 1 night in May 2014

Excellent Hotel”

1. The Room 2. The Amenities 3.The Staff

Another excellent hotel from the very well managed Rotana Group! Conveniently located, with plenty of eating / dining options within & outside the hotel. Very good standard of service from attentive & friendly staff. Being located (nearly)inside a large mall however, makes for a good as well as somewhat irksome experience, as guests have to change elevators every time while going up or going down! Overall, however, excellent hotel. Recommended for business as well as family stays / travel.

Reviewed May 28, 2014
10.0
Exceptional
Ali from Finland
Business traveler
Classic Twin Bed
Stayed 2 nights in March 2019

CEO”

Hazel welcomes me very well and staff are great

Reviewed March 20, 2019

Dear Valued Guest, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will inform our colleague, Hazel of your message. She will be happy receiving the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded April 01, 2019
Swissotel Al Ghurair Dubai
9.6
Exceptional
Ruby from Philippines
Solo traveler
Classic King Bed
Stayed 2 nights in March 2019

Highly recommended! ”

Great facilities. Friendly and courteous staff. Location is just a lift away going to the mall.

Reviewed March 18, 2019
10.0
Exceptional
Mahomed from South Africa
Family with teens
Classic King Bed
Stayed 5 nights in April 2019

Extremely good quality and value for money ”

Very good service

Reviewed April 30, 2019
10.0
Exceptional
Ali from Finland
Business traveler
Classic Twin Bed
Stayed 4 nights in January 2019

Excellent ”

Staff of the Hotel are great

Reviewed January 19, 2019

Dear Valued Guest, Thank you for sharing your positive feedback. We are happy reading the same. We look forward to welcoming you back again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Responded February 04, 2019
Swissotel Al Ghurair Dubai
10.0
Exceptional
Seungchul from South Korea
Couple
Classic King Bed
Stayed 1 night in December 2017

Best apartment in Dubai”

The room is big with complete appliances, next to Al Ghurair mall and is value for money.

Reviewed September 20, 2018
2.8
Shu from Taiwan
Solo traveler
Executive King Room
Stayed 2 nights in June 2018

NO WIFI Signal!! 網路慢到會很想砸手機”

I have stayed in this hotel (both hotel and living apartment) for more than a month. The chance you get a great service is a fifty-fifty. some of the staffs are extremely nice, and some of the staff literally made me cry in-front of the reception, and I am not kidding, I cried because the supervisor at the reception is toooooo rude. Yes surprisedly the staff is a supervisor. And the internet on the hotel side is completely no signal. 這間飯店(HOTEL)有兩邊,一邊是HOTEL 一邊是有廚房的,兩種我都住了超過一個月在不同的時間段。起初我覺得這間旅館太棒了離我工作的地方近,交通好,設備也新新的,人員也很好,就是有時候打電話叫一個東西要等幾個小時也沒給你送來,網路HOTEL那邊是完全沒什麼訊號,用到一半沒網路會很想砸手機。但這些都無所謂,最重要的是如果你夠幸運並且心臟不夠大顆的話可能會遇到真的可以把你弄哭的櫃檯人員。我就哭了。

Reviewed August 02, 2018
8.4
Excellent
Farah from Saudi Arabia
Family with teens
Classic King Bed
Stayed 1 night in June 2018

I booked with agoda and it displayed a price in the app with then they withdrawed almost 30 SAR more”

The hotel was nice, located in al ghurair mall but the website agoda was difficult and non-user friendly it mad m confused and then withdrawed a larger amount from my mastercard almost 30 SAR extra!!! Even tho they said the the total amount displayed was the final amount inclusive of all taxes !!!

Reviewed June 21, 2018
6.4
Good
SHAUKATALI from United Kingdom
Business traveler
Classic King Bed
Stayed 3 nights in June 2018

Very poor service ”

Very poor service by staff. It seems management does not care how their restaurants and room service are run. Only one waiter was available serving 30 guest. One chef was available running up and down making us wait for our food. .the hotel attitude was like beggars are not chooser. My hats off to Ryan who kept on smilling serving us in spite off this pressure. The duty manager had also disappeared. Someone by the name of megad

Reviewed June 10, 2018
8.0
Excellent
Krishma from Mauritius
Couple
Classic King Bed
Stayed 4 nights in May 2018

Nice room and location”

The main advantage of the hotel is that it's just about 10mins from the airport (terminal 3) and next to a shopping mall. Everything is very accessible - there's a supermarket, food court, coffee shop and even the metro station is 5mins away. The room is very comfortable and can enjoy a very nice view. However, the bath tub is a bit elevated and there's no safety handles to have your grip when coming out of the shower. Luckily there was no accident. Also, I think the bathroom needs refurbishment as the granite seems to have been affected by the water.. Otherwise, it was a pleasant stay..

Reviewed May 30, 2018
7.6
Very good
khurram from Pakistan
Business traveler
Classic King Bed
Stayed 1 night in May 2018

Good hotel disappointing staff”

Vary good hotel value for money although dishonest staff, At the reception their staff tried to cheat by asking me to pay him buffet dinner price AED 100 at the reception that will save me AED 40 at restaurant they charge AED 140. This was not a convencing statement therefore I went to restaurant to check the price and they were charging AED 75.

Reviewed May 27, 2018
12345
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  • Excellent location
  • The Dubai Mall
  • Salah Al Din Metro Station is within 0.41 km