I love this hotel because it’s relatively close to the airport, it’s clean, and most of all because it has very nice and friendly staff.
Mahshid | January 12, 2018
Almost close to the airport, good location, clean hotel, and very FRIENDLY STAFF!!
Mahshid | January 12, 2018
410 meters to public transportation
Located in heart of Dubai
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||1.0 Km|
|Nearest airport||Dubai International Airport (DXB)|
|Distance to airport||4.2 km|
Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Swissotel Al Ghurair Dubai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AED 150. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Swissotel Al Ghurair Dubai also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Swissotel Al Ghurair Dubai has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Dubai with private transportation, the hotel can arrange both taxis or car rental.
Swissotel Al Ghurair Dubai does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"One of the most important thing that people remember in a hotel is its great service."
June 10, 2019
"Specially Hussnein who was in reception was extremely helpful."
October 14, 2019
"Thanks for every one in this hotel and big thanks for Mr."
December 2, 2019
Whether you are a tourist or travelling on business, Swissotel Al Ghurair Dubai is a great place to stay in Dubai. Connected to Al Ghurair Centre, a top shopping destination that is home to various restaurants, this 5-star property is the perfect destination to explore the vibrant city.
As one of the largest complexes in Dubai, Swissotel Al Ghurair Dubai offers 428 luxurious rooms and suites, as well as Club Rotana Lounge that provides an array of additional benefits to club member guests. The state-of-the-art conference and banqueting services are also available for meetings, events, and celebrations.
Guests can revive and rejuvenate at Zen Spa, while children can enjoy themselves in an indoor amusement center. A shuttle service is available to experience the finest beaches in the city. A golf course is also within reach and international supermarkets, banks, and foreign exchange facilities are easily accessible. A nearby mosque is available for prayers and worshippers.
"The food quality, all staff from reception, restaurant and h..."
July 26, 2019
Children and extra beds
All children are welcome.
Extra beds are dependent on the room you choose. Please ask the property for more details.
Swissotel Al Ghurair Dubai
World Trade Centre DIFC
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Everything was super.. The reception Mr Hitesh .. The concierge Mr Patrick The Room service staff.. The cashier. Mr.Damien I am so happy until Mr Syed the valet/concierge guy insist i should take a taxi despite i ask for Limousine.. But i really recommend this hotel for family....The toilet is super big..and the have ala carte pilliow...Thanks for the good hospitality.
Dear Azizah, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will pass on your message to our colleagues, Hitesh, Patrick, Damien and Syed who will be happy learning the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Friendly and professional service.”
One of the most important thing that people remember in a hotel is its great service. Some hotel might have the best facilities but if service to clients is poor it wouldn't be that superb. Swissotel staff knows how to handle their guests professionally especially Damien at the front desk during our check in. He catered to our special requests well. Swissotel has big rooms and clean. Location is excellent which is near the metro and connected to al ghurair mall. Sanjit has been very nice to help us out with our luggage and even asked us to stay in the hotel waiting area due to the hot weather while he hails for a taxi. We are very impressed of Swissotel service the most. They also have a nice wide swimming pool. Only a few cons are the small size sauna and steam room compared to the hotel size and dull bedroom decoration which is just mostly beige. These cons though are just very little things compared to the best things that the hotel offers.
Dear Imie, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will inform our colleagues, Damien and Sanjit of your message who will be happy to receiving the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
It was amazing”
I love everything about your hotel. Specially the staffs. All of them are very hospitable. Specially Eren and company. We arrived at the hotel early from the long haul flight, and he gave us room as early as 0900 for us to rest. Really appreciates that.
Dear Mary, Thank you for the perfect rating! We appreciate the time you have taken and your satisfaction with Swissotel Al Ghurair services. Rest assured that we will inform our colleague, Eren of your message who will be happy to receiving the same. We look forward to your soonest visit again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Great Overall Experience”
2nd time at the hotel and I am still impressed at the facilities and the over all experience was great. Starting from the location which is great - to the car drop off and all the staff have been exellent, helpful and welcoming, especially Maged at the Front desk was really a pleasure to deal with. The room was clean comfortable and the view was amazing. I would come back again. Thank you Swissotel
Dear Ahmad, Thank you so much for the great feedback. We appreciate your trust and loyalty. Rest assured that we will inform our colleague, Maged of your message who will be happy receiving the same. We will definitely look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Excellent Hotel and friendly staff”
It was our first time in Dubai with my two children and the hotel was an excellent choice. 10 mins from Dubai international airport. Sitting on top of a big shopping mall that is surrounded by lots of eateries. A short walk to Union Metro station that can take you to many Dubai attractions. Hop on to citysightseeing bus to tour the whole of Dubai. Catch the free shuttle bus to the nearby sandy beach. We had a wonderful time staying here and was given a late check-out of 6pm as our flight was at 9.30pm. excellent service indeed. Well recommended hotel.
Nov 2016-First visit in Dubai”
-great location, the hotel is literally above numerous restaurants and a big shopping mall that closes at 12-1am on weekends. -it's about a 5mins walk to the nearest metro station. -If you're doing hop on hop off bus tour, it's close to the bus stop (near entrance 2 or 3 of the mall) for city sightseeing tour. For the big bus tour, the closest stop is Deira city centre, which is about 10 mins taxi ride away.
a great place to stay”
i arrived on 31st of December which as expected crowded , but the check in time was amazing , yet my room wasnt ready but i was able to wait, the room is amazing and very comfortable, the check out time took less than 2 minutes.
It was a very lovely stay. ”
It was a very lovely stay. because of the location in heart of the city , selling points which i can earn as Rotana exclusive member ship , Al Etihad guest & al Fursan , connected with the al Ghurair mall one of the biggest mall in Dubai.
very lovely stay.”
very lovely stay. because of the location in heart of the city , selling points which i can eran as rotana exclusive member ship , Al Etihad guest & al Fursan , connected with the al Ghurair mall one of the biggest mall in Dubai.
Another excellent hotel from the very well managed Rotana Group! Conveniently located, with plenty of eating / dining options within & outside the hotel. Very good standard of service from attentive & friendly staff. Being located (nearly)inside a large mall however, makes for a good as well as somewhat irksome experience, as guests have to change elevators every time while going up or going down! Overall, however, excellent hotel. Recommended for business as well as family stays / travel.
Hazel welcomes me very well and staff are great
Dear Valued Guest, Thank you so much for the perfect rating! We are grateful of the time you have taken and the positive feedback shared about Swissotel Al Ghurair. Rest assured that we will inform our colleague, Hazel of your message. She will be happy receiving the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Highly recommended! ”
Great facilities. Friendly and courteous staff. Location is just a lift away going to the mall.
Extremely good quality and value for money ”
Very good service
Staff of the Hotel are great
Dear Valued Guest, Thank you for sharing your positive feedback. We are happy reading the same. We look forward to welcoming you back again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Best apartment in Dubai”
The room is big with complete appliances, next to Al Ghurair mall and is value for money.
NO WIFI Signal!! 網路慢到會很想砸手機”
I have stayed in this hotel (both hotel and living apartment) for more than a month. The chance you get a great service is a fifty-fifty. some of the staffs are extremely nice, and some of the staff literally made me cry in-front of the reception, and I am not kidding, I cried because the supervisor at the reception is toooooo rude. Yes surprisedly the staff is a supervisor. And the internet on the hotel side is completely no signal. 這間飯店(HOTEL)有兩邊,一邊是HOTEL 一邊是有廚房的,兩種我都住了超過一個月在不同的時間段。起初我覺得這間旅館太棒了離我工作的地方近,交通好,設備也新新的,人員也很好，就是有時候打電話叫一個東西要等幾個小時也沒給你送來，網路ＨＯＴＥＬ那邊是完全沒什麼訊號，用到一半沒網路會很想砸手機。但這些都無所謂，最重要的是如果你夠幸運並且心臟不夠大顆的話可能會遇到真的可以把你弄哭的櫃檯人員。我就哭了。
I booked with agoda and it displayed a price in the app with then they withdrawed almost 30 SAR more”
The hotel was nice, located in al ghurair mall but the website agoda was difficult and non-user friendly it mad m confused and then withdrawed a larger amount from my mastercard almost 30 SAR extra!!! Even tho they said the the total amount displayed was the final amount inclusive of all taxes !!!
Very poor service ”
Very poor service by staff. It seems management does not care how their restaurants and room service are run. Only one waiter was available serving 30 guest. One chef was available running up and down making us wait for our food. .the hotel attitude was like beggars are not chooser. My hats off to Ryan who kept on smilling serving us in spite off this pressure. The duty manager had also disappeared. Someone by the name of megad
Nice room and location”
The main advantage of the hotel is that it's just about 10mins from the airport (terminal 3) and next to a shopping mall. Everything is very accessible - there's a supermarket, food court, coffee shop and even the metro station is 5mins away. The room is very comfortable and can enjoy a very nice view. However, the bath tub is a bit elevated and there's no safety handles to have your grip when coming out of the shower. Luckily there was no accident. Also, I think the bathroom needs refurbishment as the granite seems to have been affected by the water.. Otherwise, it was a pleasant stay..
Good hotel disappointing staff”
Vary good hotel value for money although dishonest staff, At the reception their staff tried to cheat by asking me to pay him buffet dinner price AED 100 at the reception that will save me AED 40 at restaurant they charge AED 140. This was not a convencing statement therefore I went to restaurant to check the price and they were charging AED 75.