8.6
Excellent
/10
(739 reviews)See what guests said
View4
See map
9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular landmarks
Millennium Park 520 m
Cloud Gate 550 m
The Art Institute of Chicago 870 m
The Magnificent Mile 940 m
360 Chicago Observation Deck 1.34 km
Navy Pier 1.37 km
Skydeck Chicago - Willis Tower 1.59 km
Shedd Aquarium 2.2 km
Wrigley Field 7.42 km
Museum of Science and Industry 11.15 km
Nearby landmarks
Aqua Tower 110 m
Heald Square Monument 240 m
River Esplanade 250 m
Consulate of Canada 250 m
McDonalds Cycle Center 290 m
Centennial Fountain and Water Arc 300 m
Consulate of France 300 m
Grant Park 310 m
Jerry Springer Show 320 m
Harris Theater for Music and Dance 330 m
Swissôtel Chicago

"Junior suites are great for a get away."

Peter - October 1, 2017

Classic City View King Room Swissôtel Chicago
Lobby Swissôtel Chicago
Lobby Swissôtel Chicago
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Swissôtel Chicago

323 East Wacker Drive, Loop, Chicago (IL), United States, 60601 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
What guests are saying:Read all 739 reviews
Exceptional cleanliness
9.1 rating for cleanliness
Excellent service
8.8 rating for service
Excellent comfort
8.3 room quality and comfort
Excellent facilities on premise
8.2 facilities on premise

Beautiful hotel, beautiful city view.

Joy | June 10, 2018

I love my stay a lot.

Joy | June 10, 2018

  • 560 meters to public transportation

  • 870 meters to the beach

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 1 minutes on Agoda.com
Value for money8.1
Location rating9.1
Nearest airportMidway International Airport (MDW)
Distance to airport14.8 km

Rooms available at Swissôtel Chicago

Excellent
Room comfort & quality
8.3
Classic 2 Double
Classic 2 Double
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 double beds
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Classic 1 King
Classic 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Classic Lakeview 1 King
Classic Lakeview 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Classic Riverview 1 King
Classic Riverview 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed or 2 double beds
Enter dates to see prices
Classic Riverview 2 Double
Classic Riverview 2 Double
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 double beds
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Classic City View King Room
Classic City View King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Lifestyle Suite View 1 King
Lifestyle Suite View 1 King
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 king bed
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Lifestyle Suite 1 King
Lifestyle Suite 1 King
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 king bed
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Executive Suite 1 King
Executive Suite 1 King
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 king bed and 1 sofa bed
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Classic Lakeview 2 Double
Classic Lakeview 2 Double
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Property ranking|Compared to 899 Chicago (IL) properties
See all rankings
Room comfort score
8.3/10
Cleanliness score
9.0/10
Service score
8.7/10
Location score
9.1/10
Better than
97
%
of Chicago (IL) properties
Better than
96
%
of Chicago (IL) properties
Better than
95
%
of Chicago (IL) properties
Better than
93
%
of Chicago (IL) properties
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Overall rating:
8.7
Excellent
1,212 reviews
Cleanliness
9.1
Facilities
8.2
Location
9.1
Read all reviews >
More about Swissôtel Chicago

More about Swissôtel Chicago

This international class hotel, situated on the Chicago River, is located on the Lake Michigan confluence. Swissôtel Chicago is close to many Chicago attractions, including the Navy Pier and The Magnificent Mile. Guests will be able to easily access the city center and its many exciting attractions via public transportation. The Art Institute, Grant Park, and Sate Street are within a short commute of this property. The shores of Lake Michigan and the Museum of Contemporary Art are also within a short walking distance. Guests will enjoy rooms that have many amenities including a large desk, multi-line phones with voicemail, and remote message retrieval. The hotel offers 632 rooms decorated with signature Swissotel amenities and an architectural design by Harry Weese. Swissôtel Chicago is ideal for travelers that want easy access to important landmarks and elegant rooms.

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Most talked about facilities

View
4 mentions
Breakfast
2 mentions
Internet
2 mentions
Food & Dining
1 mention

What they offer

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

The Palm
Cuisine:American, Italian, Steakhouse
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Swissôtel Chicago from real guests

Overall rating
8.7
Excellent
From 1212 reviews
9.1Location
9.0Cleanliness
9.0Room comfort and quality
Agoda Reviews (49)Booking.com Reviews (690)
Rating via Agoda8.4
/
10
Cleanliness9.1
Facilities8.2
Location9.1
Room comfort and quality8.3
Service8.8
Value for money8.1
High score for Chicago (IL)
Rating
9+ Exceptional (17)
8-9 Excellent (9)
7-8 Very Good (6)
6-7 Good (2)
<6 Below Expectation (4)
Time of the year
Mar - May (6)
Jun - Aug (16)
Sep - Nov (5)
Dec - Feb (11)
Don't miss out!Users are booking a place in Chicago (IL) every 1 minutes on Agoda.com
All guests (49)
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Show reviews that mention 

Showing 38 verified guest comments
12
9.3
Exceptional
Norris from United States
Couple
Stayed 1 night in December 2008

Swissotel Chicago review”

Location, friendliness of staff, attention to detail, wonderful bedding.
Cost of parking, cost of any extras (such as health club usage).

The Swissotel Chicago is a wonderful hotel. My spouse and I love it and try to return there whenever we stay downtown Chicago. The location is excellent and staff is extremely friendly. The hotel provides significant attention to detail. The bedding is outstanding - the most comfortable we've every slept in. My only negative comment is in regards to cost for extras... e.g. I don't think the up charge for health club usage is justified.

Reviewed December 19, 2008
9.7
Exceptional
Anil from United States
Couple
Stayed 2 nights in August 2009

Excellent Stay”

Proximity to all sights worth seeing, museums, millenium park and cleanliness of hotels as well as room.
There is nothing we disliked except that they should not charge extra for using fitness room.

Received greatly by Reception Desk. She was very helpful in all respects. Any hotel will be proud to have a Reception Clerk like her. Lowest priced room was unexpectedly big and clean in all respects. If we visit Chicago again, we would definitely stay there again. Proximity to museums and Sears Tower is a big plus.

Reviewed August 27, 2009
9.0
Exceptional
Melissa from United States
Couple
Classic City View King Room
Stayed 2 nights in September 2010

Upper Class”

Beautiful view of the Chicago river and Navy Pier, Plush beds, Large rooms.

My husband and I stayed at the Swissotel during Labor Day weekend. We have been to Chicago many times, but this is the first time at this hotel. We would have liked to have been a little more centrally located in relation to the Water Tower and Mag Mile shopping, but the plush hotel was worth the extra few blocks of walking. We definitely will not hesitate to stay here again.

Reviewed September 08, 2010
8.3
Excellent
Jay from United States
Business traveler
Stayed 2 nights in October 2008

Swissotel Hotel in Chicago, Il”

"Extremely friendly and happy" service people. Always greeted with a smile or goodday/morning or evening. The rooms were very clean and quiet -
Food prices werevery high even for the area. The television was limited. At the prices charged internet should have been included.

Though I was intown, Chicago when all the hype for the Cubs and Soxs - the Hotel was SOLD OUT. There was not a room until the weekend to be gotten. I would highly recommend the Swissotel based on location and the pricing I received . . . The food prices within the hotel were extremely high - you are much better off going local within a few blooks. The location is absolutely great - within two blocks of Mich. Ave and several blocks to the famed Water Tower Place Shopping area; within blocks of the Art Insitute.

Reviewed October 07, 2008
8.3
Excellent
Dongyu from China
Business traveler
Classic City View King Room
Stayed 1 night in December 2010

Nice hotel and valuable price”

Very good equipement and decoration
Wireless setup need be improved since I have to call sb to configure my laptop to get connection

i stay at hotel for one night. the room is well decorated and very clean. the view is wonderful and quite. i would like to stay this hotel again when visiting chicago

Reviewed December 29, 2010
10.0
Exceptional
Tina from United States
Couple
Classic City View King Room
Stayed 2 nights in May 2011

Amazing hotel!”

Beautifully decorated, extremely friendly employees,

i loved everything about this hotel. loved the location. breath taking view of the navy pier and river walk. the best thing about the hotel was how friendly the workers were there. from the valet/doormen, check in desk, room service, to the spa employees. loved the pool and work out area. everything you could want was there. had an amazing trip.

Reviewed May 18, 2011
10.0
Exceptional
Lee from United States
Couple
River View King Bed
Stayed 1 night in May 2011

Wonderful room with excellent views of the city. ”

The view from the room and the woman who checked us in.

Lovely lady checked us in and gave us an exceptional room with lake views because our room wasn't ready. They also sent up a cake with happy anniversary in chocolate on the glass plate. It was beautiful and delicious. It was a rainy weekend so we enjoyed the room immensely.

Reviewed May 18, 2011
8.0
Excellent
Benoit from Canada
Solo traveler
Classic City View King Room
Stayed 3 nights in January 2011

By far the best hotel I ever stayed in!”

most comfortable bed, great view, huge rooms

Located 5 minutes walk from Chicago's shopping district (Michigan Avenue), large bright rooms, big windows and a fantastic view of the city makes this hotel ideal for any traveler. Note that it is a bit out of the way, there are not many food options near by, nor are there any 24h convenience store within a 10 minute walk (during the day time there is a undergroud shopping area in the building adjacent to the main entrance, with a same day, ultra cheap dry cleaners).

Reviewed January 23, 2011
7.3
Very good
emery from United States
Solo traveler
Classic City View King Room
Stayed 2 nights in August 2011

Swissotel”

Location

Located on upper Wacker dr. which is close to River walk and the bridge that connects to Magnificient Mile. Once I walked into my room, it was clean, spacious, and the openess due to surrounding large clear windows that captures the Michigan Lake, the Pier, and other unique architectures..., enjoyed the view while drinking coffee and it was pleasant feeling waking up to the sunrise. My stay would have been more satisfying if the bed (mattress) was more comfortable, and also wifi and fitness center are not free, no complimentary water, be cautious when using refrigerator, its sensors can be sensitive. Overall I liked the hotel and probably would stay here again because of the location.

Reviewed August 06, 2011
9.3
Exceptional
Marc from Switzerland
Couple
Classic City View King Room
Stayed 2 nights in May 2011

We were given a very nice room.Location is excelle”

Excellent location, friendly service.

Upon our arrival after a 25 hours'journey, the reception could not find our reservation. We were offered a drink at the bar and after 30 minutes we could move into a nice spacious room.

Reviewed May 28, 2011
8.3
Excellent
Pek from Malaysia
Business traveler
River View King Bed
Stayed 1 night in February 2014

Heavy Snow Storn”

Spacious, cleaness and Good View

It was a short stay and due to heavy snow storm I cannot go visit my customer hence I have to stay in hotel. The food is just nice and near to airport. I have no complain of this hotel.

Reviewed February 21, 2014
9.3
Exceptional
Matthew from United States
Couple
River View King Bed
Stayed 1 night in October 2013

Great stay”

Clean, staff and luxurious rooms

Excellent. Staff was cooperative and attentive. Room was impeccable. Only downside was no free internet.

Reviewed November 12, 2013
7.2
Very good
Rana from Saudi Arabia
Business traveler
Classic 1 King
Stayed 3 nights in July 2018

expensive ”

the hotel location is prefect and close to the bean and millennium park. you can walk and its very close the problem was the internet was not free plus its expensive, since I am paying a 4 start hotel . internet should be free and water also. they charge 8 dollar a bottle which is very expensive at least provide free water like most 5 or 4 star hotels

Reviewed July 31, 2018
6.0
Tom from Belgium
Business traveler
Classic Lakeview 1 King
Stayed 2 nights in May 2019

Overpriced for what you get. Breakfast was not even included.”

The room was fine but not brand new. Typical older USA hotel. Room was not cleaned due to an early morning check in, although I had explicitly asked for this. Staff was friendly otherwise. The price is too high for what you get, especially since breakfast is not even included.

Reviewed May 28, 2019
10.0
Exceptional
Joy from United States
Solo traveler
Classic 1 King
Stayed 1 night in June 2018

Exceptional”

Beautiful hotel, beautiful city view.. I love my stay a lot..

Reviewed June 10, 2018
8.7
Excellent
Philip from United Kingdom
Couple
River View King Bed
Stayed 5 nights in June 2013

Pretty nice position by the river”

hotel outlook is great - Superb high story hotel - great food

Great - We could move in and out of the city easily and the hotel was so central

Reviewed June 22, 2013
9.0
Exceptional
steve from United States
Couple
Classic City View King Room
Stayed 2 nights in July 2011

Nice Hotel / Great Location”

Beautiful view of the Lake

I would recommend this hotel and definitly stay again.

Reviewed July 23, 2011
6.7
Good
valentina from Italy
Couple
River View King Bed
Stayed 4 nights in August 2011

Business hotel nice room”

Large rooms and bathroom, really quiet

No : rooms Are absolutely quiet, excellent soundproofing The room was nearby the elevators and no noise was ever heard. Breakfast is too expansive and served in an horrible place. The surroundings were ugly but the view was great. Some troubles at checkout due to wrong charge of minibar: it took about half an tour to have the correct check. Pants sent to laundry because of two stains were returned to me dirty. They took the pants again and the second time stains sere removed.

Reviewed August 27, 2011
7.3
Very good
Liu from China
Family with teens
River View King Bed
Stayed 2 nights in November 2010

nice room but poor service”

good location
the hotel charged the minibar fin my room which actually i did't use at all

the hotel charged the minibar twice which we actually did not use at all. further more, when we phoned the hotel to check the bill the operator just ask us to hold the line for nearly ten minutes without ansering.

Reviewed November 30, 2010
7.3
Very good
David from United States
Solo traveler
Stayed 2 nights in December 2007

Stay in Style”

Hotel stored my luggage after checkout since I had a late travel connection. No charge - no problem. Nice hotel, worth every star it has. Location is near Navy Pier and close to bus lines.

Reviewed May 07, 2008
12
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  • Exceptional location
  • Millennium Park
  • Randolph/Wabash Railway Station is within 0.56 km
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