Swissôtel Chicago
Swissôtel Chicago
Swissôtel Chicago
Swissôtel Chicago
Swissôtel Chicago
Swissôtel Chicago
Swissôtel Chicago
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8.6

Excellent
/10
(2,458 reviews)See what guests said
View5
Housekeeping2
See map

9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular landmarks
Millennium Park 520 m
Cloud Gate 550 m
The Art Institute of Chicago 870 m
The Magnificent Mile 940 m
360 Chicago Observation Deck 1.3 km
Navy Pier 1.4 km
Skydeck Chicago - Willis Tower 1.6 km
Shedd Aquarium 2.2 km
Wrigley Field 7.4 km
Museum of Science and Industry 11.2 km
Nearby landmarks
Aqua Tower 110 m
Lakeshore Fitness 180 m
Lakeshore East Park 230 m
Heald Square Monument 240 m
River Esplanade 250 m
Consulate of Canada 250 m
Prudential Plaza 280 m
McDonalds Cycle Center 290 m
Centennial Fountain and Water Arc 300 m
Consulate of France 300 m
Free Wi-Fi

Swissôtel Chicago

323 East Wacker Drive, Loop, Chicago (IL), United States, 60601 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Millennium Park
Within 520 m of property
Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 390 meters to public transportation

  • 870 meters to the beach

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

Your dates are popular among travelersUsers are booking a place in Chicago (IL) every 1 minutes on Agoda.com
Value for money8.0
Location rating9.0
Nearest airportMidway International Airport (MDW)
Distance to airport14.8 km

Rooms available at Swissôtel Chicago

Excellent
Room comfort & quality
8.3
Premier Corner King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Classic 2 Double
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 double beds
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Classic 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
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Classic Lakeview 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed
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Classic Riverview 1 King
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 1 king bed or 2 double beds
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Classic Riverview 2 Double
...
  • Room size: 30 m²/323 ft²
  • Shower and bathtub
  • 2 double beds
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Pinnacle Lakeview 1 King
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed
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Classic King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Lifestyle Suite View 1 King
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 king bed
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Lifestyle Suite 1 King
...
  • Room size: 70 m²/753 ft²
  • Shower and bathtub
  • 1 king bed
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Frequently asked questions

Does Swissôtel Chicago have a hot tub?

Swissôtel Chicago does not have a hot tub.

What time is check-in and check-out at Swissôtel Chicago?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Swissôtel Chicago?

For those who wish to drive their own cars, Swissôtel Chicago has a car park that's close to the hotel. Parking is available for a fee of 78 USD per day. Parking options include a full-service valet for total ease.

Is breakfast offered at Swissôtel Chicago?

Adults can enjoy breakfast offered with an additional charge of 27 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Swissôtel Chicago?

Swissôtel Chicago features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Swissôtel Chicago?

Swissôtel Chicago does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Swissôtel Chicago?

The closest train, metro, or bus station is Millennium Station, 390 m away from Swissôtel Chicago.

What restaurants are nearby Swissôtel Chicago?

Swissôtel Chicago is located in Loop, famous for good restaurants such as Bockwinkel's, Millennium Gourmet and Filini.

What popular shopping places are close to Swissôtel Chicago?

Shopping options in Swissôtel Chicago’s Loop neighborhood include Blackhawks Store, Fannie May and State Street Bridge Gallery.

What are popular attractions near Swissôtel Chicago?

Swissôtel Chicago is located in Loop area, which is famous for attractions such as Cloud Gate, Skydeck Chicago - Willis Tower and Shedd Aquarium.

What popular natural sightseeing spots are close to Swissôtel Chicago?

Swissôtel Chicago is located within Loop, which makes it conveniently close to natural sights including Millennium Park.

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Explore the neighborhood

What people love about Swissôtel Chicago

  • 10.0

    Exceptional
    Staff 

    "The staff was amazing!!!"

    Michelle

    |

    November 16, 2020

  • 10.0

    Exceptional

    "I love my stay a lot."

    Joy

    |

    June 10, 2018

Overall rating:

8.6

Excellent
2,458 reviews
Cleanliness
8.8
Facilities
8.1
Location
9.0
Read all reviews >
What travelers say they love:
The whole staff was the best!
Michelle from United States
Solo traveler
More about Swissôtel Chicago

More about Swissôtel Chicago

This international class hotel, situated on the Chicago River, is located on the Lake Michigan confluence. Swissôtel Chicago is close to many Chicago attractions, including the Navy Pier and The Magnificent Mile. Guests will be able to easily access the city center and its many exciting attractions via public transportation. The Art Institute, Grant Park, and Sate Street are within a short commute of this property. The shores of Lake Michigan and the Museum of Contemporary Art are also within a short walking distance. Guests will enjoy rooms that have many amenities including a large desk, multi-line phones with voicemail, and remote message retrieval. The hotel offers 632 rooms decorated with signature Swissotel amenities and an architectural design by Harry Weese. Swissôtel Chicago is ideal for travelers that want easy access to important landmarks and elegant rooms.

Show less
Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

View

4 mentions

Breakfast

2 mentions

Internet

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Massage
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Cat-friendly
  • Check-in/out [express]
  • Dog-friendly
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
  • Continental
Restaurants on site

The Palm

  • Cuisine: American, Italian, Steakhouse
  • Menu: Buffet
Location
323 East Wacker Drive, Loop, Chicago (IL), United States, 60601
Exceptional
Location

9.0

Airports

  • Midway International Airport (MDW)
    14.8 km
  • O'Hare International Airport (ORD)
    25.7 km

Public transportation

  • Millennium Station
    390 m
  • Randolph/Wabash Railway Station
    560 m

Hospital or clinic

  • Michigan Avenue Immediate/Primary Care (MAICOH)
    410 m

Shopping

  • Water Tower Place
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Millennium Park
    520 m
  • Cloud Gate
    550 m
  • The Art Institute of Chicago
    870 m
  • The Magnificent Mile
    940 m
  • 360 Chicago Observation Deck
    1.3 km
  • Navy Pier
    1.4 km
  • Skydeck Chicago - Willis Tower
    1.6 km
  • Shedd Aquarium
    2.2 km
  • Wrigley Field
    7.4 km
  • Museum of Science and Industry
    11.2 km

Nearby landmarks

  • Aqua Tower
    110 m
  • Lakeshore Fitness
    180 m
  • Lakeshore East Park
    230 m
  • Heald Square Monument
    240 m
  • River Esplanade
    250 m
  • Consulate of Canada
    250 m
  • Prudential Plaza
    280 m
  • McDonalds Cycle Center
    290 m
  • Centennial Fountain and Water Arc
    300 m
  • Consulate of France
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-16 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 17 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Parking is available at an additional charge.
  • An additional charge will be required for use of the fitness.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)27 USD

The property

  • Number of bars/lounges2
  • Number of floors41
  • Number of restaurants2
  • Number of rooms 661
  • Year property opened1980
  • Most recent renovation2009

Parking

  • Daily parking fee78 USD

Reviews of Swissôtel Chicago from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.8
Facilities8.1
Location9.0
Room comfort and quality8.3
Service8.4
Value for money8.0
High score for Chicago (IL)
Rating
9+ Exceptional (24)
8-9 Excellent (11)
7-8 Very Good (8)
6-7 Good (4)
<6 Below Expectation (10)
Time of the year
Mar - May (6)
Jun - Aug (26)
Sep - Nov (14)
Dec - Feb (11)
Don't miss out!Users are booking a place in Chicago (IL) every 1 minutes on Agoda.com
All guests (99)
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Show reviews that mention 

Showing 57 verified guest comments
123
9.3
Exceptional
Norris from United States
Couple
Stayed 1 night in December 2008

Swissotel Chicago review”

Location, friendliness of staff, attention to detail, wonderful bedding.
Cost of parking, cost of any extras (such as health club usage).

The Swissotel Chicago is a wonderful hotel. My spouse and I love it and try to return there whenever we stay downtown Chicago. The location is excellent and staff is extremely friendly. The hotel provides significant attention to detail. The bedding is outstanding - the most comfortable we've every slept in. My only negative comment is in regards to cost for extras... e.g. I don't think the up charge for health club usage is justified.

Reviewed December 19, 2008

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9.7
Exceptional
Anil from United States
Couple
Stayed 2 nights in August 2009

Excellent Stay”

Proximity to all sights worth seeing, museums, millenium park and cleanliness of hotels as well as room.
There is nothing we disliked except that they should not charge extra for using fitness room.

Received greatly by Reception Desk. She was very helpful in all respects. Any hotel will be proud to have a Reception Clerk like her. Lowest priced room was unexpectedly big and clean in all respects. If we visit Chicago again, we would definitely stay there again. Proximity to museums and Sears Tower is a big plus.

Reviewed August 27, 2009

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10.0
Exceptional
Sean from United States
Couple
Classic King
Stayed 2 nights in December 2020

Great Getaway”

My girlfriend and I visited for our anniversary! My favorite thing was the location and the exclusive parking garage. It was right downtown so we didn’t have to worry about finding something to do or where to park! It was really cool being right in the midst of some of the nicest architecture I’ve seen! Everything was fancy and the in-hotel restaurant was delicious! Highly recommend to anyone visiting Chicago!

Reviewed January 02, 2021

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9.0
Exceptional
Melissa from United States
Couple
Classic King
Stayed 2 nights in September 2010

Upper Class”

Beautiful view of the Chicago river and Navy Pier, Plush beds, Large rooms.

My husband and I stayed at the Swissotel during Labor Day weekend. We have been to Chicago many times, but this is the first time at this hotel. We would have liked to have been a little more centrally located in relation to the Water Tower and Mag Mile shopping, but the plush hotel was worth the extra few blocks of walking. We definitely will not hesitate to stay here again.

Reviewed September 08, 2010

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8.3
Excellent
Jay from United States
Business traveler
Stayed 2 nights in October 2008

Swissotel Hotel in Chicago, Il”

"Extremely friendly and happy" service people. Always greeted with a smile or goodday/morning or evening. The rooms were very clean and quiet -
Food prices werevery high even for the area. The television was limited. At the prices charged internet should have been included.

Though I was intown, Chicago when all the hype for the Cubs and Soxs - the Hotel was SOLD OUT. There was not a room until the weekend to be gotten. I would highly recommend the Swissotel based on location and the pricing I received . . . The food prices within the hotel were extremely high - you are much better off going local within a few blooks. The location is absolutely great - within two blocks of Mich. Ave and several blocks to the famed Water Tower Place Shopping area; within blocks of the Art Insitute.

Reviewed October 07, 2008

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8.3
Excellent
Dongyu from China
Business traveler
Classic King
Stayed 1 night in December 2010

Nice hotel and valuable price”

Very good equipement and decoration
Wireless setup need be improved since I have to call sb to configure my laptop to get connection

i stay at hotel for one night. the room is well decorated and very clean. the view is wonderful and quite. i would like to stay this hotel again when visiting chicago

Reviewed December 29, 2010

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10.0
Exceptional
Tina from United States
Couple
Classic King
Stayed 2 nights in May 2011

Amazing hotel!”

Beautifully decorated, extremely friendly employees,

i loved everything about this hotel. loved the location. breath taking view of the navy pier and river walk. the best thing about the hotel was how friendly the workers were there. from the valet/doormen, check in desk, room service, to the spa employees. loved the pool and work out area. everything you could want was there. had an amazing trip.

Reviewed May 18, 2011

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10.0
Exceptional
Michelle from United States
Solo traveler
Classic King
Stayed 1 night in October 2020

The view was amazing!!!”

The view was beautiful!!! Loved my room, the decor, big windows, comfy bed, great pressure in the shower. No complaints at all. The staff was amazing!!! Q and Joe at the front desk were the absolute best!!! I had trouble finding the place so I had to call a few times and Q was always so courteous and helpful and never made me feel like a bother. The whole staff was the best! I had such a great stay I booked it again for another night and will def be back when I'm in town.

Reviewed November 16, 2020

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10.0
Exceptional
Lee from United States
Couple
Riverview 1 King Wheelchair
Stayed 1 night in May 2011

Wonderful room with excellent views of the city. ”

The view from the room and the woman who checked us in.

Lovely lady checked us in and gave us an exceptional room with lake views because our room wasn't ready. They also sent up a cake with happy anniversary in chocolate on the glass plate. It was beautiful and delicious. It was a rainy weekend so we enjoyed the room immensely.

Reviewed May 18, 2011

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8.0
Excellent
Benoit from Canada
Solo traveler
Classic King
Stayed 3 nights in January 2011

By far the best hotel I ever stayed in!”

most comfortable bed, great view, huge rooms

Located 5 minutes walk from Chicago's shopping district (Michigan Avenue), large bright rooms, big windows and a fantastic view of the city makes this hotel ideal for any traveler. Note that it is a bit out of the way, there are not many food options near by, nor are there any 24h convenience store within a 10 minute walk (during the day time there is a undergroud shopping area in the building adjacent to the main entrance, with a same day, ultra cheap dry cleaners).

Reviewed January 23, 2011

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7.3
Very good
emery from United States
Solo traveler
Classic King
Stayed 2 nights in August 2011

Swissotel”

Location

Located on upper Wacker dr. which is close to River walk and the bridge that connects to Magnificient Mile. Once I walked into my room, it was clean, spacious, and the openess due to surrounding large clear windows that captures the Michigan Lake, the Pier, and other unique architectures..., enjoyed the view while drinking coffee and it was pleasant feeling waking up to the sunrise. My stay would have been more satisfying if the bed (mattress) was more comfortable, and also wifi and fitness center are not free, no complimentary water, be cautious when using refrigerator, its sensors can be sensitive. Overall I liked the hotel and probably would stay here again because of the location.

Reviewed August 06, 2011

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9.3
Exceptional
Marc from Switzerland
Couple
Classic King
Stayed 2 nights in May 2011

We were given a very nice room.Location is excelle”

Excellent location, friendly service.

Upon our arrival after a 25 hours'journey, the reception could not find our reservation. We were offered a drink at the bar and after 30 minutes we could move into a nice spacious room.

Reviewed May 28, 2011

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8.3
Excellent
Pek from Malaysia
Business traveler
Riverview 1 King Wheelchair
Stayed 1 night in February 2014

Heavy Snow Storn”

Spacious, cleaness and Good View

It was a short stay and due to heavy snow storm I cannot go visit my customer hence I have to stay in hotel. The food is just nice and near to airport. I have no complain of this hotel.

Reviewed February 21, 2014

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9.3
Exceptional
Matthew from United States
Couple
Riverview 1 King Wheelchair
Stayed 1 night in October 2013

Great stay”

Clean, staff and luxurious rooms

Excellent. Staff was cooperative and attentive. Room was impeccable. Only downside was no free internet.

Reviewed November 12, 2013

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6.0
Tom from Belgium
Business traveler
Classic Lakeview 1 King
Stayed 2 nights in May 2019

Overpriced for what you get. Breakfast was not even included.”

The room was fine but not brand new. Typical older USA hotel. Room was not cleaned due to an early morning check in, although I had explicitly asked for this. Staff was friendly otherwise. The price is too high for what you get, especially since breakfast is not even included.

Reviewed May 28, 2019

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7.2
Very good
Rana from Saudi Arabia
Business traveler
Classic 1 King
Stayed 3 nights in July 2018

expensive ”

the hotel location is prefect and close to the bean and millennium park. you can walk and its very close the problem was the internet was not free plus its expensive, since I am paying a 4 start hotel . internet should be free and water also. they charge 8 dollar a bottle which is very expensive at least provide free water like most 5 or 4 star hotels

Reviewed July 31, 2018

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10.0
Exceptional
Joy from United States
Solo traveler
Classic 1 King
Stayed 1 night in June 2018

Exceptional”

Beautiful hotel, beautiful city view.. I love my stay a lot..

Reviewed June 10, 2018

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8.7
Excellent
Philip from United Kingdom
Couple
Riverview 1 King Wheelchair
Stayed 5 nights in June 2013

Pretty nice position by the river”

hotel outlook is great - Superb high story hotel - great food

Great - We could move in and out of the city easily and the hotel was so central

Reviewed June 22, 2013

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9.0
Exceptional
steve from United States
Couple
Classic King
Stayed 2 nights in July 2011

Nice Hotel / Great Location”

Beautiful view of the Lake

I would recommend this hotel and definitly stay again.

Reviewed July 23, 2011

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7.3
Very good
Liu from China
Family with teens
Riverview 1 King Wheelchair
Stayed 2 nights in November 2010

nice room but poor service”

good location
the hotel charged the minibar fin my room which actually i did't use at all

the hotel charged the minibar twice which we actually did not use at all. further more, when we phoned the hotel to check the bill the operator just ask us to hold the line for nearly ten minutes without ansering.

Reviewed November 30, 2010

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123
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