Swissotel Merchant Court Hotel
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Swissotel Merchant Court Hotel

20 Merchant Road, Clarke Quay, Singapore, Singapore, 058281
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Premier King - Bed Swissotel Merchant Court Hotel
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    Swissotel Merchant Court Hotel Reviews

    8.3
    Excellent
    /10
    (4600 reviews)See what guests said
    9.2
    Exceptional

    "Clean decent size rooms with great service."

    Cheryl

    -

    June 11, 2018

    8.6
    Excellent facilities
    Recommended by 96% of guests

    Things you’ll love about Swissotel Merchant Court Hotel

    Things you'll love

    • 80 meters to public transportation

    • Located in heart of Singapore

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.3
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Battlebox870 m
  • Merlion Park990 m
  • Marina Bay Sands Casino1.55 km
  • Orchard Road1.75 km
  • Singapore Flyer1.94 km
  • Cloud Forest2.11 km
  • Supertree Grove2.32 km
  • Gardens by the Bay2.34 km
  • Universal Studios4.53 km
  • Sentosa Island4.77 km
  • This property is in high demand!

    Booked 37 times in the last 3 days | 11 travelers are looking at this property right now

    Value for money7.8
    Location rating9.3
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport17.6 km

    Rooms available at Swissotel Merchant Court Hotel

    8.3
    Excellent
    Room comfort & quality
    Business Twin
    Business Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Studio
    Studio
    ...
    • Room size: 43 m²/463 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Balcony Twin
    Premier Balcony Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Suite with Breakfast
    Suite with Breakfast
    ...
    • Room size: 113 m²/1216 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Premier Balcony King
    Premier Balcony King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Business King
    Business King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Twin (Two Double Beds)
    Premier Twin (Two Double Beds)
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Executive With Breakfast King Bed
    Executive With Breakfast King Bed
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Executive With Breakfast
    Twin Executive With Breakfast
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Have a question for Swissotel Merchant Court Hotel?

    What people love about Swissotel Merchant Court Hotel

    • 9.2
      Exceptional
      Location

      "The location is right at Clark Quay which is wonderful!"

      YI C.

      |

      December 10, 2018

    • 10.0
      Exceptional

      "Will stay here again."

      Johanna

      |

      January 5, 2019

    • 9.2
      Exceptional

      "The free mobile phone given was very helpful."

      Domine

      |

      January 14, 2019

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    More about Swissotel Merchant Court Hotel

    More about Swissotel Merchant Court Hotel

    8.8
    Excellent

    "Good location, CBD mall and MRT station are next to the hote..."

    Waisum

    |

    November 28, 2018

    An overview

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    What they offer

    8.0
    Very good

    "Had a good staycation and will be back soon again"

    kamarozaman

    |

    September 13, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Billy Bombers @ The Central
    90 m American, Diner
    Draft and Craft
    410 m American, Bar, Mexican
    Table 24
    640 m American, Contemporary, Fusion
    Asian cuisine
    Asian cuisine
    Ellenborough Market Cafe
    70 m Asian, Chinese, International
    Kopitiam @ The Central
    90 m Asian, Chinese, Malaysian
    Chiso Zanmai
    90 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Hung Kang - Teochew Restaurant
    260 m Chinese
    Yan Palace in Chinatown
    410 m Chinese
    PurPle TurTle
    450 m Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Swissotel Merchant Court Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4600)Booking.com Reviews (5390)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.6
    Location9.3
    Room comfort and quality8.3
    Service8.3
    Value for money7.8
    All languages
    All guests (4600)
    All room types

    Show reviews that mention 

    Showing 3823 verified guest comments
    12345
    10.0
    Exceptional
    Herman from Singapore
    Couple
    Premier Twin
    Stayed 1 night in April 2019

    Excellent Frontline Service ”

    We had stayed for 2 nights to celebrate the marriage of our son. The reception took our request for room service changes very seriously. They’ve also made an impeccable preparation for the room to be used by the bride and bridegroom. Thank you for such an excellent response to our request.

    Reviewed May 02, 2019

    Dear Herman, Our heartiest congratulations to you once again, and thank you for sharing your review. Our colleagues pride ourselves on delivering service with a heart, and we are happy to hear that our colleagues have assisted in creating a wonderful experience for you. We look forward to having you back with us for more memorable celebrations. Warm Regards, Rainer Tenius – General Manager

    Responded May 03, 2019
    Swissotel Merchant Court Hotel
    8.8
    Excellent
    Troy from Taiwan
    Business traveler
    Premier King
    Stayed 3 nights in April 2019

    Great Place”

    The only issue I had is (for the second time) I saw the staff ignoring a single woman. Last time I had this issue was with my own wife, this time was with a woman that was sitting next to me at breakfast. She had to ask three times to get coffee. This was the same thing that happened to my wife when I had to leave for work early and she went to breakfast after I did. We complained about this last time, however, it seems like the issue is still there. For a Male Businessman, this is a great place, but for a female businesswoman, I would recommend somewhere else. One time... maybe it was an accident. two times.... this is a training issue.

    Reviewed April 05, 2019

    Dear Troy, Thank you for your review. We appreciate your feedback as it is only with constructive comments that we can enhance the experience of our guests. While you had an overall wonderful stay, we regret to hear about your experience. Please be assured that this is not reflective of the usual standard that we are renowned for. Your feedback has been shared with the team and duly reviewed, with appropriate briefings and training given to our team. We hope to welcome you back with a better experience in the near future. Warm Regards, Rainer Tenius – General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Theo from United Kingdom
    Business traveler
    Premier King
    Stayed 2 nights in February 2019

    Clean, modern, helpful staff +”

    Had a great stay at the Swissotel, perfect location at Clarke Quay. Really good gym and swimming pool. Also I had the best room overview that i have ever received, really helpful team. Highly recommended!

    Reviewed March 04, 2019

    Dear Theo, Thank you for your excellent review. We aim to always create meaningful experiences for our guests, and we are very happy to hear that we have impressed you in all aspects. It is a joy to learn that you especially found our service delivery to your liking, and enjoyed the location and the facilities in our hotel. We hope to welcome you back for another wonderful experience at Swissôtel Merchant Court, Singapore. Warm Regards, Rainer Tenius – General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    9.6
    Exceptional
    Rachel from Malaysia
    Couple
    Premier King
    Stayed 3 nights in February 2019

    2nd Time and still loving Swissotel”

    Second time staying at Swissotel and no regrets. We requested for a late checkout on the last day but due to being rather full they were not able to fulfil our request but offered to give us a free upgrade! We also spent quite a lot of time at the Crossroads bar, tasting some of their quirky cocktails. Definitely give it a go if you have the time and look for Elle. You'll be in good hands! It would be awesome if the rooms could just be a little bit bigger and have a bidet, but I realise it seems to be the same everywhere in Singapore. Will definitely visit again!

    Reviewed February 27, 2019

    Dear Rachel, Thank you for sharing your review with us, and a warm welcome back to Swissôtel Merchant Court, Singapore. We are happy to hear that our team members have impressed you once again, especially Elle. We will be sure to share your compliments with her, whom we believe will be delighted to learn of. It is also a joy to learn that you enjoyed the resort-style pool and your overall experience. We look forward to having you back with us again soon. Warm Regards, Rainer Tenius - General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Usha from India
    Family with young children
    Business King
    Stayed 3 nights in April 2019

    Awesome hotel, great location”

    Excellent hotel. Spacious and well appointed room. Utmost comfort. Clarke quay restaurants and shopping only a few paces away! 10 min taxi ride to most singapore attractions! Room service was also good and speedy! Very happy with the stay at this hotel!

    Reviewed April 26, 2019

    Dear Usha, Thank you for your fantastic review. As we pride ourselves on service with a heart and offering a delightful experience to our guests, your feedback means a lot to us. We are very heartened to hear that you had a wonderful stay and especially found the location, guest room, and our service to your liking. It would be a delight to welcome you back again soon with our fine Swiss hospitality. Warm Regards, Rainer Tenius - General Manager

    Responded April 29, 2019
    Swissotel Merchant Court Hotel
    8.0
    Excellent
    Sun from Indonesia
    Family with young children
    Premier Twin (Two Double Beds)
    Stayed 4 nights in February 2019

    Nice location”

    Near mrt station ,just few steps to lobby, worry free during rainy season since it is under the roof path . Near malls, clark quay , many restaurants. The room also big and newly renivated . Nice bed & pillows. It will be more nice if the pool also renovated , & make it looks more modern . Overall we are quite happy with this hotel.good choice .

    Reviewed February 10, 2019

    Dear Sun, Thank you for reviewing your recent experience with us. We are happy to learn that you found our central location ideal for getting around Singapore. It is also a joy to hear that you had a comfortable stay in our refurbished rooms. We look forward to having you back with us again soon. Warm Regards, Rainer Tenius – General Manager

    Responded April 12, 2019
    Swissotel Merchant Court Hotel
    9.2
    Exceptional
    Domine from Australia
    Family with young children
    Premier King
    Stayed 2 nights in May 2018

    Great location”

    Everything was easy at the Swissotel Merchant Court. The staff were helpful, even recommending an itinerary that would maximize our sightseeing. The free mobile phone given was very helpful. The location was perfect - close to the MRT, river (with lovely paths) and great restaurants and cafes. The pool is amazing, my children loved the slide. The only downside was that the rooms were very small, however, I find this is the way in most hotels in Singapore.

    Reviewed January 14, 2019

    Dear Domine, Thank you for taking time to share your review. We are happy to hear that the complimentary Handy Smartphone and wireless portable hotspot powered by Yogofi, were useful and you had a good time exploring Singapore and stay connected. It is also wonderful to hear that you found the location and our service ideal, and had an enjoyable time at the resort style pool. We would love to welcome you back for another amazing stay and to experience our Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager

    Responded April 12, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    Najihah from Singapore
    Family with young children
    Premier King
    Stayed 1 night in May 2019

    Fantastic Staycation”

    Lovely big room with Balcony facing the River & Clarke Quay. Variety of food for Breakfast. However the club lounge had limited food/snacks.

    Reviewed May 08, 2019

    Dear Najihah, Thank you for sharing your review. We are pleased to learn that you had a comfortable staycation, and especially liked the view and the breakfast selection. We have noted your feedback, and will share it with our team to review our offerings in the Swiss Executive Lounge. It would be a pleasure to welcome you back for another lovely staycation in the near future. Warm Regards, Rainer Tenius - General Manager

    Responded May 08, 2019
    Swissotel Merchant Court Hotel
    8.8
    Excellent
    Ash from Singapore
    Couple
    Premier King
    Stayed 1 night in May 2019

    Location is good”

    Back here again for the 3rd time and I love the staff working at the hotel. They're friendly and nice.

    Reviewed May 08, 2019

    Dear Ash, Thank you for your review and a warm welcome back to Swissôtel Merchant Court, Singapore. It is heartening to know that we are your preferred hotel and that you especially liked our location along the Singapore River, and the warm service delivery from our affable team members. It would be a pleasure to have you back with us for another wonderful stay. Warm Regards, Rainer Tenius – General Manager

    Responded May 08, 2019
    Swissotel Merchant Court Hotel
    8.8
    Excellent
    Heru from Indonesia
    Family with young children
    Premier King
    Stayed 1 night in March 2019

    Great Location and Super Friendly Staff”

    It was a very pleasant stay for us. The location of the hotel was very strategic just across a Central mall and walking distance to Clarke Quay and very near to MRT Station. However, I was really impressed with the concierge who went beyond to do what we expected. His name is Allen. He showed us all the benefits on staying at the hotel, helped us during the checkout, and offered us some great places to do near the hotel especially the food. Thank you so much, Allen!

    Reviewed March 25, 2019

    Dear Heru, Thank you for taking the time to share your experience. As we pride ourselves on delivering service with a heart and creating a memorable experience for our guests, your feedback is important to us. We are delighted to know that you loved our hotel, location and hospitable colleagues. We will share your compliments with Allen, who we are sure, will be delighted to learn of. It would be a pleasure to welcome you back for another wonderful stay. Warm Regards, Rainer Tenius - General Manager

    Responded March 27, 2019
    Swissotel Merchant Court Hotel
    9.6
    Exceptional
    Karen from Singapore
    Family with young children
    Executive With Breakfast King Bed
    Stayed 1 night in March 2019

    Fantastic Stay”

    We will be back for sure. We had a fantastic staycation with our 2 girls. We enjoyed the perks of club level. We spent hours at the pool and at the slide. The staff are professional, kind and so very helpful. Our room was clean and very comfortable with a gorgeous view.

    Reviewed March 18, 2019

    Dear Karen, Thank you for your excellent review. It is a joy that you had a comfortable stay, and had a wonderful time with your family in our resort-style pool. As we pride ourselves on service with a heart, we are delighted that we have left a good impression on you. We would love to welcome you back for another amazing staycation and to experience our Swiss hospitality once again. Warm Regards, Rainer Tenius - General Manager

    Responded April 11, 2019
    Swissotel Merchant Court Hotel
    10.0
    Exceptional
    William from Australia
    Solo traveler
    Premier King
    Stayed 1 night in November 2018

    Overnight Transit”

    A great hotel for location, staff are wonderful you couldn’t ask for better, I really love this hotel, only downside is the happy hour is held in the executive bar and asking $36 for entry defeats the happy hour deal, you are better off walking to Clark Quay opposite.

    Reviewed November 14, 2018
    9.2
    Exceptional
    Rachel from Malaysia
    Couple
    Premier King
    Stayed 3 nights in August 2018

    Swissotel Welcome”

    We caught a cab to the hotel and was greeted by a very chirpy receptionist named Rachel. Very helpful and a delight to deal with. Although we arrived before the stipulated check-in time, she managed to get us a room. However, the room was located on the second floor and the view out of the window was drab (it was a red wall). The concierge that helped us to the room was named Allan and he was pretty amazing. I've never had a room tour and welcome like the one he gave. He was so helpful and gave us plenty of recommendations to where to go, where to eat and how to save a few dollars here and there. He was also kind enough to assist us with moving our room to a higher floor after we had expressed our dislike of the room. We had bought a few entry tickets online using the hotel Handy and he was kind enough to help us print them out. Location wise it's really convenient to bars and eateries. Really good experience, definitely worth the amount we paid.

    Reviewed September 12, 2018
    9.6
    Exceptional
    kok from Singapore
    Couple
    Premier King
    Stayed 1 night in August 2018

    Hotel at the heart of singapore night life”

    The hotel is located at the centre of singapore night life. You can find top notch bars and restaurants nearby in clarke quay for a great night out. The swimming pool has a wonderful view with slides. Although, it gets very crowded on weekends. However, checking out can take quite long. There should be a express key drop for guests that did not have room charge.

    Reviewed August 14, 2018
    9.6
    Exceptional
    Christine from Singapore
    Couple
    Premier King
    Stayed 1 night in July 2018

    Next to Clarke Quay. Near 2 MRT stations”

    Nice room and spacious too. Only problem was sound proofing was very bad. We could hear people talking in the next room or outside our door, or when next door occupants closed their door. We also could hear traffic from the room despite locked balcony doors.

    Reviewed July 24, 2018
    9.6
    Exceptional
    shawn from Canada
    Couple
    Premier King
    Stayed 4 nights in July 2018

    Best choice ”

    This hotel is in the perfect location. 5-10 minutes taxi ride to everything. Situated very close to Clark Quay which is awesome for dinning and listening to some live music at the many many pubs. Lots of cheap eating options next door at mall (basement) and Chinatown is only 2 blocks away. The staff are very helpful and always seem one step ahead of the guests. I travel extensively and always find fault with every hotel because I am a harsh critic but I have not found any reason to criticize this hotel except for the expensive breakfast but with all the eating options and coffee shops across the street you can find a cheap breakfast option. I can’t see a reason to stay anywhere else.

    Reviewed July 08, 2018
    8.4
    Excellent
    Georges from Lebanon
    Couple
    Premier King
    Stayed 2 nights in June 2018

    Good Location”

    Breakfast is good (many choices), pool is normal size, Hotel beside Metro station (Clark Quay) and near restaurants street, Room shower water at second floor wasn't good, it changed directly from hot to cold or cold to hot without touching it.

    Reviewed June 22, 2018
    9.2
    Exceptional
    Cheryl from United States
    Family with teens
    Premier King
    Stayed 3 nights in April 2018

    Great Location across street from Clarke Quay ”

    Clean decent size rooms with great service. Staff at check in were very helpful and attentive (even at 1am when checking in!!). Easy walk across pedestrian bridge to Clarke Quay night life and great restaurants. Plus walk directly across street in front of hotel to easy MRT access to get anywhere in city.

    Reviewed June 11, 2018
    2.0
    Wayne from Australia
    Couple
    Premier King
    Stayed 2 nights in February 2019

    Ripped off, do not use this hotel”

    I wad unable to travel to Singapore for unseen personal reasons. I gave the hotel many days prior notice and reasons why. They refused to offer any service or refund. Will never stay here or any associated hotel

    Reviewed February 19, 2019

    Dear Wayne, Thank you for your review. We regret to learn of your experience, as this is not typical of the experience that we aim to provide our valued guests. However, we would like to share that as your booking was a non-refundable policy booking via Agoda, we were not able to provide you with a refund. While you have mentioned otherwise, we sincerely hope for the opportunity to welcome you to Swissôtel Merchant Court, Singapore to experience our Swiss hospitality. Warm Regards, Rainer Tenius - General Manager

    Responded March 27, 2019
    Swissotel Merchant Court Hotel
    6.4
    Good
    Cheng from Malaysia
    Solo traveler
    Premier King
    Stayed 2 nights in January 2019

    Acceptable”

    With the amount of money i paid, it didnt include breakfast. The bed is comfortable. Hot water shower is not providing a stable temperature, it change every 10 seconds from very hot to cold. Window has no view, it is over looking some walkway. The best thing i can think of for this hotel is right next to clark quay drinking places.

    Reviewed January 26, 2019

    Dear Cheng, Thank you for sharing your review. We are glad to learn that you had a comfortable stay with us, and especially liked our central location. We have noted your feedback, and have shared them with our team for improvements. We look forward to welcome you back with an improved experience soon. Warm Regards, Rainer Tenius - General Manager

    Responded March 25, 2019
    Swissotel Merchant Court Hotel
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    Swissotel Merchant Court Hotel
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    • Exceptional location
    • Battlebox
    • Clarke Quay MRT Station is within 0.11 km