Excellent 8.2
Based on 3374 reviews

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Excellent



based on 3374 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for money 7.6
  • Food/Dining 7.4
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Margaret from Australia
Couples
Premier King
Stayed 3 nights in April 2015
Swissotel impressions
Location, room size, staff
for a hotel claiming 5 star, I thought the finish in the bathroom was poor. grouting was messy and didn't represent the standard the hotel is claiming. The lighting in the room was a bit of a pain to operate, and the air conditioning was far too cold. But overall a very enjoyable stay.
Reviewed April 22, 2015

Wanni from Singapore
Couples
Business King
Stayed 2 nights in April 2015
Great staycation
Personalized Experience
It was overall a great experience. As I was celebrating the birthday of my partner, the customer service manager Melissa Foo sent a wonderful cake up to the room upon our arrival. We were upgraded to the executive room which included access to the executive lounge. The breakfast was pretty decent both days, where I had some delicious food! (Scrambled eggs were awesome on one day, and roasted potatoes were really good on the other). There were some issues with the room that required the TV to be fixed twice, but they sent someone up to service it pretty quickly, and it worked fine the second time. Water pressure/temperature though could possibly be improved, as the pressure is pretty low, and temperature was inconsistent, so sometimes throughout your shower you would be faced with a really hot shower, and then the water would become really cold the next instant. I understand that they just fixed up a new water heating system, so that could possibly be just teething issues. On the second day, the water heater didn't work before we went out, but by the end of the day after we came back, it was fixed. Plus point for that =) Overall, it's a reasonably priced hotel that might be showing it's age in the rooms, but is well-maintained and the staff were quite affable. Will be back =)
Reviewed April 21, 2015

Indika from Sri Lanka
Families with young children
Premier King
Stayed 1 night in April 2015
wonderful stay at swissotel
staff, food and cleanliness
Reviewed April 15, 2015

Andrew from Australia
Business travelers
Business King
Stayed 2 nights in March 2015
Business stay with convenience
Location, breakfast, room
Large room and nice layout. Good breakfast and convenient location. Great stay.
Reviewed April 12, 2015

Tan from Singapore
Couples
Business King
Stayed 2 nights in August 2014
Average Stay
Location, comfort, size
Reviewed April 12, 2015

YONG from South Korea
Business travelers
Executive With Breakfast King Bed
Stayed 2 nights in April 2015
Reasonable choice
Good Location, comfortable, cozy
I Stayed at Executive on a business trip. It was worth it. The breakfast was great, too.
Reviewed April 11, 2015

Dong from China
Solo travelers
Premier King
Stayed 3 nights in November 2013
Great location, nice rooms
location, decor, room
Reviewed April 10, 2015

Paul from Australia
Couples
Premier King
Stayed 2 nights in April 2015
Quiet as a mouse
so quiet. Location and location
fantastic. Very close to all entertainment transport and restaurants and bars.
Reviewed April 07, 2015

Stuart from United Kingdom
Couples
Premier King
Stayed 1 night in March 2015
Very good hotel
Clean, excellent staff and good location
Reviewed April 03, 2015

Hong from Singapore
Couples
Premier King
Stayed 2 nights in March 2015
Not worth it
friendly staff, good location
unfortunately not 5 star standard. Room small. Aged amenities. Underperforming air con.
Reviewed April 02, 2015


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