Swissotel Resort Phuket Patong Beach
Swissotel Resort Phuket Patong Beach
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9.2
Exceptional

"Great location, friendly staff."

Andrea

|

May 7, 2018

Premier - View Swissotel Resort Phuket Patong Beach
Premier - View
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Interior view Swissotel Resort Phuket Patong Beach
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Excellent
Location
8.6
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What guests are saying:
Was extremely satisfied with the service and facilities
Julio from Singapore
Solo traveler
My wife and I decided to use this Hotel for our last 3 days of travel before heading home. Best decision ever. This place was AMAZING, Staff were very helpful and friendly. And the breakfast was to die for! Will definitely be back!!
Brad from New Zealand
Couple
I love to stay there on my next visit
Afshan from Pakistan
Couple
overall, this hotel meets all the criteria. If i were to nitpick, some features do seem a tad bit dated (bathroom). aside from that minor note, s'all good.
Tan from Malaysia
Solo traveler
had excellent stay location is very central excellent staff
Saqib from Pakistan
Family with young children
Pros: convenient, pleasant staffs, good for those who travel with kids. Cons: humid and dam, dam towels, dam sheets, sticky table. When booking with Agoda, the price you see is not what you will pay. There is hidden fee. Way too high. Book with your own expense.
Sinee from Canada
Family with young children
Bee .. the receptionist who help me check in was so friendly & attentive, he complimentary upgraded our room to quite area cause I told him we were very tired after early flight.
kar from Malaysia
Business traveler
The staff were very friendly and provided assistance when needed. The rooms were clean and big. The kids had a lot of fun at the swimming pool Everyday!
Chua from Singapore
Family with young children

Swissotel Resort Phuket Patong Beach

Excellent location
- 260 meters to the beach
- What's nearby?
Excellent
From 1488 reviewsSee what guests said
8.1
/
10
Excellent service
8.2
Recommended by 80% of guests
Value for money7.8
Distance to city center0.5 km
Location rating8.6
Nearest airportPhuket International Airport (HKT)
Distance to airport24.4 km
  • Airport transfer

  • 260 meters to the beach

  • Currency exchange

  • Located in heart of Phuket

Room choices
8.2
Excellent
Room comfort & quality
16 travelers are looking at this property right nowBook now before it's too late!
One Bedroom Suite
One Bedroom Suite
...
  • Room size: 87 m²/936 ft²
  • Pool view
  • 1 king bed
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Swiss Advantage Pool View Room
Swiss Advantage Pool View Room
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 1 king bed
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Studio Suite
Studio Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Premier
Premier
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Premier Pool View
Premier Pool View
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 king bed or 2 single beds...
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Swiss Advantage Double or Twin Room
Swiss Advantage Double or Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed & 2 single beds
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Swiss Signature Room
Swiss Signature Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Swiss Lounge
Swiss Lounge
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 super king bed or 2 singl...
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Twin Room - Single Use
Twin Room - Single Use
...
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    Standard With View Double
    Standard With View Double
    ...
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      Have a question for Swissotel Resort Phuket Patong Beach?

      What people love about the property

      • 8.0
        Very good

        "Good hotel, good food, good facilities, and great staffs."

        Isa

        |

        December 28, 2017

      • 10.0
        Exceptional

        "Great location, spacious room."

        Phaik K.

        |

        December 21, 2017

      • 9.6
        Exceptional

        "Receptionist was VERY helpful and great attitude."

        HARUNA

        |

        December 16, 2017

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      More about Swissotel Resort Phuket Patong Beach

      More about Swissotel Resort Phuket Patong Beach

      8.0
      Very good

      "Nice Friendly Staff."

      Liezel

      |

      January 8, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What they offer

      9.2
      Exceptional

      "Hotel location is very good with nice staff ."

      shahriar

      |

      April 4, 2018

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (1488)Booking.com Reviews (1685)
      8.1
      /
      10
      Cleanliness8.0
      Facilities7.7
      Location8.6
      Room comfort and quality8.2
      Service8.2
      Value for money7.8
      Provided by verified guests of Agoda
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      All guests (1488)
      All room types
      Showing 1108 verified guest comments
      12345
      8.4
      Excellent
      Jordan from Malaysia
      Family with young children
      One Bedroom Suite
      Stayed 3 nights in November 2018
      Nice Hotel with Good location ( One Bedroom Suite)”
      Pros: *Good Location *Near to Patong Beach *Behind the Hotel there have this OTOP Street with local food stall which start 4pm everyday. *7-11, Family mart, burger king is all within walking distance *Staff is friendly Cons: *Breakfast is all the same for our stay 4D3N. which is quite boring. and there is nothing much kids can eat. *Have to double verify with hotel before booking, as agoda website shown that One bedroom Suite come with Full kitchen. During check in, receptionist told us that there is no kitchen in this suite. and Hotel doesnt allow for light cooking or even warm food. Which make us very disappointed. Cause we need to cook baby food for our infant. *The refreshment food provided at their lounge also limited choice and it's same everyday.
      Reviewed November 22, 2018
      10.0
      Exceptional
      Mohtassem
      Solo traveler
      Premier
      Stayed 7 nights in November 2018
      Great Staff”
      Great hotel, location and staff. On this first night I found some ants on the bed. The staff reacted immediately and moved me to another room. Great service!! Definitely recommend!!
      Reviewed December 08, 2018
      7.2
      Very good
      Mrinal from India
      Family with young children
      Premier
      Stayed 5 nights in December 2018
      mixed feeling with Agoda booking and hotel stay”
      Detailing support was not there. let say Beach towels provided by them I came to know only during checkout. one more. room was not up to the standard but it was quite big for 4 of us. otherwise ok to stay. the biggest problem with booking with Agoda is min amount will show without breakfast and if u have overlooked as I did there is no option to upgrade also.
      Reviewed December 09, 2018
      7.6
      Very good
      Ying from Hong Kong
      Family with teens
      Premier
      Stayed 2 nights in December 2018
      Very good”
      The hotel is only 5 minutes walking distance to the beach. The hotel staff are helpful. They managed to send quickly a card and a small cake to my mum's room after I told them the next day would be her birthday.
      Reviewed December 07, 2018
      6.4
      Good
      SHARIFAH from Singapore
      Family with teens
      Premier
      Stayed 2 nights in November 2018
      The breakfast was quite a spread but nothing special considering it’s rated a 5* property. ”
      We ordered two dishes at the roof TOP bar. Menu states “lobster” but what came was crayfish. The difference in value of these two seafood item varies if you were to show it to a Chef especially in a 5* property. Breakfast was not good as well. They can’t even make a proper oatmeal. The fried was was tasteless too.
      Reviewed November 14, 2018
      8.4
      Excellent
      Andrew from Singapore
      Family with young children
      Premier Pool View
      Stayed 2 nights in August 2018
      Nice Hotel to stay”
      Overall, we are satisfied. From the moment we arrived, we were greeted and assisted by their staff politely and with smiles! Jonathan who assisted us at reception counter were very good. Just don't expect a possible early check in if your don't have and advance notification to them. Everyone from the reception counter were very friendly and also the room service staff, all great. The room was big, cold and clean so you can really feel the mode of relaxation. Other facilities like the pool and gym are great as well, The food, at breakfast was fiesta so that was a plus for us, Lunch I may suggest you guys go outside and enjoy local cuisine coz for sure it will be more delicious than inside the hotel restau. It was a nice stay with my family and friends in this Hotel!
      Reviewed September 05, 2018
      Dear Andrew, Thank you for staying with us and taking the time to give us your feedback. We were happy to learn you had a great stay and liked our friendly and helpful team members. We shall pass your kind words to the team as they will appreciate this a lot. Thank you again and we do hope to welcome you back here very soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded September 26, 2018
      Swissotel Resort Phuket Patong Beach
      8.8
      Excellent
      Sundara from Malaysia
      Couple
      Studio Suite
      Stayed 4 nights in August 2018
      Great place!”
      We booked the Studio Suite with lounge access. The room was very spacious and comfortable but a little aged, a small section of the wood flooring was uneven, causing me to stub my toe. Swiss lounge was a nice touch, loved the the free flow of drinks in the evenings. Location was great, walking distance to the beach, Patong market, Bangla street, etc. A busy hotel but staff were courteous, friendly and very helpful. Will definitely stay here again if I wanted to do Patong area again.
      Reviewed August 20, 2018
      Dear Sundara , Thank you for the great feedback. We are glad that overall you had a comfortable stay with us. Our apologies for the flooring , we have addressed your comments with our maintenance team. Thank you again for staying with us and we are already counting the days to welcome you back here in Patong! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded August 28, 2018
      Swissotel Resort Phuket Patong Beach
      7.6
      Very good
      Joanne from Singapore
      Family with young children
      Swiss Advantage Double or Twin Room
      Stayed 3 nights in November 2018
      Nice Hotel ”
      nice hotel with good location. room is spacious. one weird thing, there are always ants on the toilet desktop and normal desktop.
      Reviewed December 05, 2018
      9.2
      Exceptional
      Melissa from Australia
      Family with young children
      Swiss Signature Room
      Stayed 10 nights in October 2018
      Exceptional”
      We enjoyed our stay but the pool is pretty small. We paid for a pool access room but the lounge chairs outside our room were always occupied, I think if you pay the extra they should be aside for the occupants or you should be able to book them when you are there, the remaining chairs away from the rooms should be used by everyone else. Also constantly had people taking our pool accessories (floaties, balls and blow up tyres) from our balcony. Breakfast is amazing and staff are fabulous.
      Reviewed October 31, 2018
      9.2
      Exceptional
      Mabel from Singapore
      Family with young children
      Swiss Advantage Double or Twin Room
      Stayed 5 nights in October 2018
      excellent hotel overall ”
      pros: - very good location, walkable to the patong beach (not beachfront) - excellent service, all my requests were accommodated and for a family with small children this is very helpful - staffs are friendliest, always a smile and ready to provide when you call. sometimes they won’t give you automatically like slippers so just call and they will provide - excellent food, yummy and my 13months old always ate their porridge every morning so we didn’t worry about his food at all. my 5yr old also loved their food. really worth it. not really cons: - if your a pool enthusiast, their pool is good but just a normal pool, no slide etc but good to swim and clean - don’t use their landline to call as it charges, use the free mobile phone they provide - kidsworld or indoor playground is good but will only last you for 2 days maybe then the other days will be repetitive because there’s not much activities inside overall an excellent hotel. good price for all that we got.
      Reviewed October 25, 2018
      9.6
      Exceptional
      Michael from United Kingdom
      Family with young children
      Premier Pool View
      Stayed 4 nights in April 2018
      Fantastic Venue”
      We really loved the place. The staff were super friendly and very welcoming. The room was great and the breakfasts were very good as well. You certainly will love the place, we did. The facilities for a young family were spot on too. Great kids play section downstairs with painting and dress up, soft play area too. Would we book again??? Absolutely!
      Reviewed October 06, 2018
      8.0
      Excellent
      David from Thailand
      Couple
      Swiss Advantage Pool View Room
      Stayed 4 nights in June 2018
      Very good”
      Staff made the holiday extra special. My wife was sick so they went extra mile to make sure she recovered quickly and made the best of days we had. The hotel was great, breakfast was quite tasty and good spread. Room was comfortable although a little old.
      Reviewed June 12, 2018
      8.0
      Excellent
      Thomas from Australia
      Couple
      Premier
      Stayed 10 nights in May 2018
      Unfortunate ”
      Phuket today is being manipulated by Mafia. This hotel is really nice and the staff are fantastic. The breakfast is really good but unfortunately that is where it ends. The Al a Carte is terrible. The transport is plentiful but extremely expensive. The restaurants are plentiful but the food is expensive and poor quality food. Phuket not for me
      Reviewed May 17, 2018
      10.0
      Exceptional
      Jimmie from United States
      Couple
      Premier Pool View
      Stayed 5 nights in April 2018
      Great Location”
      Great hotel, we gave it a 5 star rating because the location, room, pools, room service and breakfast was great. We did the SPA "2 hour jetlag relief massage" but felt it was a little less than a 5 star accommodations. We wouldn't recommend the SPA, but overall it's a great hotel and would stay again!
      Reviewed May 02, 2018
      10.0
      Exceptional
      Bayaraa from Mongolia
      Family with young children
      Swiss Signature Room
      Stayed 7 nights in January 2018
      Excellent breakfast, great pool, very close to the beach, wonderful staff, highly recommended!”
      If you are going to Phuket, Swissotel is one of the best choices at Patong beach. Their breakfast is definitely a 5-star! Bacon, eggs, omelette, waffles, pancake, cereal, fruits, pastries, sandwiches, vegetables, fresh juice, detox juice, curry, soup, oat meal etc they have everything. We ate well for the breakfast and another meal was just enough for the day. Extremely close to the beach, I don’t see any other well known hotels being that close to the beach (except Holiday Inn right accross the hotel) Welcome drink at the 7th floor was wonderful. They even packed us breakfast box since our flight was very early in the morning. Staff were extremely helpful. Always greeting and smiling. We got a pool access room, definitely worth it. Pool was a lot of fun for our little one. Bed was very comfortable. Close to the market and main street. You can see the hotel was getting a little old but they are working on it to make it better. The internet was really fast. Highly recommended!
      Reviewed January 13, 2018
      8.4
      Excellent
      HARUNA from Japan
      Couple
      Premier Pool View
      Stayed 1 night in December 2017
      Clean ”
      Stuff especially ladies are very friendly and very helpful. Rooms are clean and big enough. Gym is small but very clean and good to workout a bit during the vacation. As their location was good, we would like to stay there again.
      Reviewed December 24, 2017
      Dear HARUNA, Thank you for the great review of our hotel. We are delighted that you had a comfortable stay and we do hope to welcome you back here in Phuket! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded January 31, 2018
      Swissotel Resort Phuket Patong Beach
      9.6
      Exceptional
      HARUNA from Japan
      Couple
      Premier
      Stayed 1 night in December 2017
      Facility and staff are great ”
      Just stared one nigh but this hotel totally satisfied us. Receptionist was VERY helpful and great attitude. Room was big and clean. Gym was small but clean and organized. We didn't try the breakfast but seems good. They offer a welcome drink voucher for the hotel bar as well. Only one thing I cannot say great is swimming pool.
      Reviewed December 16, 2017
      Thank you for your great feedback about your stay with us. I was very happy to learn that you liked our friendly team at the reception. We do hope to welcome you back here in Phuket in not too distant future. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded December 23, 2017
      Swissotel Resort Phuket Patong Beach
      4.4
      Thomas from South Korea
      Solo traveler
      Premier
      Stayed 6 nights in August 2018
      Investment needed”
      Second time I have stayed at this location (but this is the first time under the Swissotel name), it's a great building, location and highly enjoyable rooftop pool. BUT the hotel is in desperate need of new furniture, towels and general upkeep. The whole place feels like its a few years past expiration date. Furthermore the cleaning staff left much to be desired. I had to call down to get towels every day (they took the dirty ones but never replaced them with fresh ones) and my bed sheets were dirty upon check-in and were dirty twice more during a 6 night stay. I wouldn't stay here again.
      Reviewed September 12, 2018
      Dear Thomas, Thank you for staying with us and for the valuable feedback. Our apologies we could not meet your expectations, we have addressed the issue with our housekeeping team to identify the shortfall in our service and of course prevent future occurrences. We are actually undergoing a renovation on our rooms which would rectify all the problems mentioned. Thank you again and sorry for the inconvenience caused. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded September 26, 2018
      Swissotel Resort Phuket Patong Beach
      7.6
      Very good
      Nura from Singapore
      Group
      Premier
      Stayed 3 nights in September 2018
      Good But Could Be Better For 5 Stars Hotel”
      Staff was friendly and efficient. I think for the amount we paid and the mindset of 5 stars hotel, the facilities, toilets and rooms. The rooms and toilets for premiere was quite small and lots of ants in the toilet sink. But the staff was nice to clean it up when we call for assistance. But overall was a good stay.
      Reviewed September 10, 2018
      Dear Nura, Thank you for taking the time to give us your feedback. We are glad that overall you had a comfortable stay. Our apologies regarding the issues with the room. We have addressed this with our team to prevent future occurrences. Thank you again and we hope to see you back soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded September 26, 2018
      Swissotel Resort Phuket Patong Beach
      4.0
      Sultan from United States
      Solo traveler
      Premier
      Stayed 2 nights in August 2018
      Not a 5 or 4 Star hotel”
      This is not a 5 or 4 Star Hotel. My toom’s balcony door did not shut. On top of my bed it looked like there was water running by through the light before and was scared to sleep under it. The bathroom was old. The location was close to the beach but the street noise with music was boring each night until really late. The staff were sometimes okay. Some were helpful and some were not. I would not stay there again.
      Reviewed August 18, 2018
      Dear Sultan, Thank you for taking the time and giving us your feedback. We are sorry the room experience did not meet expectations. We have taken your comments seriously and discussed them with our team to prevent future occurrences. We are grateful for staying with us, we have learned from this and we do regret the inconvenience caused. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
      Responded August 28, 2018
      Swissotel Resort Phuket Patong Beach
      12345
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      Swissotel Resort Phuket Patong Beach
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      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Patong Beach