Swissotel Resort Phuket Patong Beach
Swissotel Resort Phuket Patong Beach
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Interior view Swissotel Resort Phuket Patong Beach
Interior view
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Interior view Swissotel Resort Phuket Patong Beach
Interior view
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Swimming pool [outdoor] Swissotel Resort Phuket Patong Beach
Swimming pool [outdoor]
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Location
Excellent
8.6
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Removed from saved list
2017

Swissotel Resort Phuket Patong Beach

Excellent location
Stay in the heart of Phuket
Have a question for Swissotel Resort Phuket Patong Beach?
Excellent
From 1333 reviewsSee what guests said
8.1
  • Airport transfer

  • 260 meters to the beach

  • Currency exchange

  • Heart of the city

Room choices
8.2
Excellent
Room comfort & quality
19 travelers are looking at this property right nowBook now before it's too late!
One Bedroom Suite
One Bedroom Suite
...
  • Pool view
  • 64 m²/689 ft²
  • 1 king bed
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Swiss Advantage Pool View Room
Swiss Advantage Pool View Room
...
  • Pool view
  • 42 m²/452 ft²
  • 1 king bed
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Studio Suite
Studio Suite
...
  • City view
  • 48 m²/517 ft²
  • 1 king bed
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Premier
Premier
...
  • City view
  • 32 m²/344 ft²
  • 1 king bed or 2 single beds
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Premier Pool View
Premier Pool View
...
  • Pool view
  • 32 m²/344 ft²
  • 1 king bed or 2 single beds
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Swiss Signature Pool Access
Swiss Signature Pool Access
...
  • Pool view
  • 45 m²/484 ft²
  • 1 king bed or 2 single beds
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Swiss Lounge
Swiss Lounge
...
  • 32 m²/344 ft²
  • Shower
  • 1 super king bed or 2 singl...
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Swiss Advantage Double or Twin Room
Swiss Advantage Double or Twin Room
...
  • City view
  • 42 m²/452 ft²
  • 1 king bed
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Double Premier
Double Premier
...
  • 32 m²/344 ft²
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Twin Pool View
Twin Pool View
...
  • 42 m²/452 ft²
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More about Swissotel Resort Phuket Patong Beach

More about Swissotel Resort Phuket Patong Beach

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Thai cuisine
Thai cuisine
Bai touy
2.4 kmThai
SP Grill
9.2 kmThai
Asian cuisine
Asian cuisine
Rayaan's Oriental Restaurant
230 mAsian, European, Halal
Number 6
860 mAsian, Seafood, Thai
Kazu Patong Phuket
2.2 kmAsian, Japanese, Sushi
European cuisine
European cuisine
Rustic - Eatery & Bar
460 mEuropean, Italian, Mediterranean
Akvavit sill & nubbe
6.7 kmEuropean, International, Scandinavian

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1333)Booking.com Reviews (1841)
8.1
Excellent
Cleanliness8.0
Facilities7.7
Location8.6
Room comfort and quality8.2
Service8.2
Value for money7.8
Provided by verified guests of Agoda
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Premier Pool View
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Showing 1037 verified guest comments
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7.6
Pei from Singapore
Family with young children
Premier Pool View
Stayed 3 nights in May 2018
Very good”
Staff are ever friendly. The location is also great. But the hotel looks dated and is in need of some revamp. Breakfast is a tad boring. Need more variety.
Reviewed May 20, 2018
10.0
Andrea from Australia
Group
Swiss Signature Pool Access
Stayed 8 nights in April 2018
Great Location. ”
Very friendly staff, great variety for breakfast Recommend the pool access rooms
Reviewed May 07, 2018
9.2
Andrea from Australia
Group
Swiss Signature Pool Access
Stayed 7 nights in April 2018
Great Location ”
Great location, friendly staff. We had a pool access room which we found very handy and convenient. The rooms are starting to look a little tired and have that mildew smell at times which is almost unavoidable in tropical climates. I would definitely stay here again
Reviewed May 07, 2018
10.0
Jimmie from United States
Couple
Premier Pool View
Stayed 5 nights in April 2018
Great Location”
Great hotel, we gave it a 5 star rating because the location, room, pools, room service and breakfast was great. We did the SPA "2 hour jetlag relief massage" but felt it was a little less than a 5 star accommodations. We wouldn't recommend the SPA, but overall it's a great hotel and would stay again!
Reviewed May 02, 2018
7.6
Hermann from Germany
Couple
One Bedroom Suite
Stayed 7 nights in April 2018
OK hotel but ...”
The hotel is located in the South of Patong, a good 15 min. walk from the city center, 200 m. from the beach. Very clean, very well organized. There is an executive club, that serves drinks and snacks from 5 pm to 7 pm. But ... We had a One-Bedroom Suite. No mini-bar in a suite. A fridge was there, but ... nothing in there. Very strange for a 4 star hotel. And ... on arrival the hotel debits an amount for deposit form the credit card. They don't use the standard reservation system, the really debit the amount. And ... if you don't spend it it is credited after departure ... and hopefully we will get the amount back within 2 weeks. That's completely unusual and unprofessional, in my POV. Breakfast comes with a lot choices, but many dishes lack taste and consistency.
Reviewed April 30, 2018
5.2
Ufuk from Turkey
Couple
Premier
Stayed 1 night in April 2018
Above average”
They wait us too much when we arrived. Room which they said cleaned has a bed all wet. I am not sure it was pee or water. No appologies they just changed the bed. Room smelled weared. A lot of noise coming from downstairs bars. I saw many bugs in the loby. Location is great thoug.
Reviewed April 25, 2018
10.0
Adam from Australia
Couple
Swiss Signature Pool Access
Stayed 4 nights in April 2018
Great staff and facilities”
I've stayed in many hotels in Thailand and particularly Patong. This is by far the best. Clean, nothing broken, great shower with immediate consistent hot water, great breakfast, tremendous staff. After an in-house phone enquiry to reception I was asked "Is there anything else I can help you with?" Unheard of in Thailand! Will definately be going back.
Reviewed April 23, 2018
6.0
Marc from United Kingdom
Solo traveler
Premier
Stayed 1 night in April 2018
Not at the standards of a Swissotel”
Checked in for one night ; was even upgraded to a higher level room. Too bad that the room is literally above Hard Rock Cafe with live loud music until 2am making it impossible to sleep since the whole floor shakes on the music vibrations. Tv in room had no sound working(probably so you could focus on the music from hard rock cage below...) and the bath towels were stained in brown all over, i had a vomit reflex almost when i saw that. On a positive side the check in staff on duty was very professional and corteous but overall a very disappointing place
Reviewed April 18, 2018
9.6
Jason from Singapore
Couple
Premier Pool View
Stayed 3 nights in April 2018
Exceptional”
Was there for few nights, had to say the staffs are very friendly and helpful. Location is great near to everything. Will definitely return to Swissotel resort
Reviewed April 16, 2018
7.6
Michelle from Hong Kong
Family with young children
Premier
Stayed 1 night in January 2018
Very good”
The power was out for the common areas during my stay... the staff needed to look up the reservation manually and there was a long long line to check in. Also, the entire hotel was dark (due to the power outage) and I missed the step and fell on the stair. Other then this one off, the hotel seems okay with excellent location and nice staffs.
Reviewed April 15, 2018
6.4
Patricia from Kuwait
Couple
Premier
Stayed 1 night in April 2018
Good”
Not suitable for honeymooners. Alot of insects and ants. No selection at breakfast. Need renovation. Room Door hard to open. Safe box key numbers v annoying and difficult to punch.
Reviewed April 15, 2018
8.8
Hanna from Finland
Couple
Premier
Stayed 3 nights in March 2018
Beautiful and spazious room”
This hotel has a very good location, near the beach. Room was beautiful and spazious. The pool are is also beautiful. Service is excellent.
Reviewed April 12, 2018
Dear Hanna, Thank you for the great review, we are delighted that you enjoyed your stay and we are looking forward to welcome you back! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
7.6
Tao from China
Couple
Premier
Stayed 3 nights in April 2018
The breakfast is too expensive”
We want to book a big bed room, but only got a two bed room. I think this hotel is just so so
Reviewed April 12, 2018
Dear Tao, Thank you for taking the time to give us your feedback. Our apologies we couldn't accommodate the request for a king size bed during the check in as we were fully occupied in these days. Thank you again for staying with us and we are sorry for the inconvenience caused. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
9.2
VIVIAN from Singapore
Group
Premier
Stayed 2 nights in April 2018
Great stay !”
Worth the money, staffs are all friendly and helpful. Room is spacious, bed is comfy. Location is perfect too! Will come back.
Reviewed April 07, 2018
Dear Vivian, We are delighted that you had a great stay! Thank you for the kind words and we are looking forward seeing you again here in Phuket! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
10.0
Natalia from Australia
Family with young children
Premier
Stayed 3 nights in March 2018
Great location”
It was very convenient because it was located in the heart of patong, very close to the beach and restaurants.
Reviewed April 04, 2018
Dear Natalia, Thank you for taking the time and giving us your feedback. We are indeed located very well to access everything what Phuket and Patong has to offer. Thank you for staying with us and we hope to see you again soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
9.2
shahriar from United Arab Emirates
Solo traveler
DOUBLE PREMIER - BED AND BREAKFAST
Stayed 2 nights in April 2018
Exceptional”
Thanks for free upgrade from premier room to swiss advantage room with nice pool view, special thanks to mr bubble bee for great service and help. Hotel location is very good with nice staff .
Reviewed April 04, 2018
Dear shahriar, Thank you for the kind feedback. We shall be passing your great comments to Bumble Bee and we are happy you liked the location and our great team members. Hope to see you back very soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
9.2
shahriar from United Arab Emirates
Solo traveler
One Bedroom Suite
Stayed 10 nights in March 2018
Good location ,good staff , ”
Hotel is old ,But the price of hotel was good in patong beach area. Btw nice hotel with good price And very helpfull and kind staff
Reviewed April 03, 2018
Dear shahriar, Grateful for the great review! We are glad you liked our kind and helpful team members! We are looking forward to welcome you back here soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
Responded April 12, 2018
Swissotel Resort Phuket Patong Beach
4.4
SNIGDHO from India
Couple
Premier
Stayed 4 nights in March 2018
Book this hotel if you wish to ruin your Holiday”
Old and outdated hotel with delapidated furnitures and set up. Must be good thirty years back, not now. Not really upto swissotel standard though carrying that brandname. The Hotel Lobby and the room has an aweful mouldy smell which you have to get used to. We could overlook the old property with archaic furnitures in Room (they seriously need refurbishment or replacement) but what could not be tolerated was the rude behavior of hotel staff. One bar tender in the rooftop pool through his arrogance, rudeness and poor etiquette ruined our evening. When we wanted to report this matter to the General Manger Mr. David, we were blocked by duty manager and some Mr. Madis Laid ( claimed to be No. 2 but did nothing). Mr. David was perpetually busy for a complaint raised by a guest. If your preference is arrogant and rude behavior by hotel staff and apathy from senior management to summarily spoil your vacation, welcome to Swissotel Patong.
Reviewed April 03, 2018
Dear SNIGDHO, First of all thank you for taking the time to give us your feedback again regarding this. My apologies if you felt blocked by my meeting with you, as I mentioned David was away from property and offered to meet in the evening which you declined. I did mean sincerely when I said we are sorry for the service provided regarding the complimentary drink at the rooftop bar and that we have addressed this with the server in a serious manner. It is unfortunate you couldn't accept the invite to attend the cocktail with management, including the General Manager where we could once more explain and rectify the shortfall in service which we indeed have as you rightfully said. Our apologies for your experience. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
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Swissotel Resort Phuket Patong Beach
7.6
Chistopher from Australia
Business traveler
Swiss Advantage Pool View Room
Stayed 9 nights in March 2018
Reasonable but pricey hotel, great location, internet doesn't work”
Stayed for 10 days in March 2018, "Swiss advantage Room". The room is large, aircond is great, clean and nice bathroom. Room servicing was exceptional. The breakfast buffet was great, but pretty pricey and fairly crowded, elbow to elbow, with tables in the walkways to cope with demand. The pool is pretty ordinary, small in the middle of the hotel, and much more guests than chairs to use. The internet was terrible, kept dropping in and out, slow then normal speed. Basically unusable for calls or web browsing, just too unreliable. The staff are great, although English isn't their strongest, the try very hard to solve issues and help you out. (but they can't fix the internet because its beyond their expertise) Great location in Patong, easy walk to the beach or shopping centres.
Reviewed April 03, 2018
Dear Chistopher, Thank you for taking the time to give us your feedback. We are glad you liked our large and clean rooms. Although we were happy that you liked the breakfast offer, we were sorry to learn about the crowded experience. Our apologies for this. We have noted you comments about the internet and addressed this to prevent the future occurrence and have more bandwidth available during busier times. Thank you for staying with us and hope there is a chance to welcome you back here in Phuket! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
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Swissotel Resort Phuket Patong Beach
4.8
LAI from Malaysia
Family with young children
Premier
Stayed 1 night in March 2018
Not in a good location for travel with old folks and baby”
Not in a good location for travel with old folks and baby
Reviewed April 02, 2018
Dear LAI, Thank you for the feedback. Unfortunate that the location fell below your expectations, we do have actually a great Kids World and hotel is visited by many guest with different age and we are very close to everything that Patong has to offer - everything in 10 minutes of walk on side streets. Thank you again for staying with us and apologies for the inconvenience. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach
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Swissotel Resort Phuket Patong Beach
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