Swissotel Resort Phuket Patong Beach
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8.1
Excellent
7.5% this month
/10
(1709 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location - 260 meters to the beach
Popular neighborhood
Parking
FREE
  • Train Thai Boxing220 m
  • John International Tailor260 m
  • Molly Malone's340 m
  • Dive Supply350 m
  • Malin Plaza Patong360 m
  • Via Rent-A-Car360 m
  • Phuket Post Office360 m
  • Hongsamudd Live Music400 m
  • Pum Thai Cooking School420 m
  • Harry's Steakhouse & Pub430 m
  • Newly renovated
    Free Wi-Fi
    2017

    Swissotel Resort Phuket Patong Beach

    48 Ruam Jai Road,, Patong, Phuket, Thailand, 83150 - See map
    "Good location, nice rooms, good bed and pillows"
    Ted - January 2, 2019
    Exceptional reputation
    Recommended by 85% of guests
    Excellent service
    8.3 rating for service
    • Airport transfer

    • 260 meters to the beach

    • Currency exchange

    • Located in heart of Phuket

    • Free Wi-Fi in all rooms!

    17 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 10,734 Phuket properties
    See all rankings
    Location score
    8.7/10
    Review score - United States
    8.4/10
    Room comfort score
    8.2/10
    Service score
    8.3/10
    Better than
    98
    %
    of Phuket properties
    Better than
    97
    %
    of Phuket properties
    Better than
    96
    %
    of Phuket properties
    Better than
    95
    %
    of Phuket properties
    Value for money7.9
    Distance to city center0.5 km
    Location rating8.7
    Nearest airportPhuket International Airport (HKT)
    Distance to airport24.6 km

    Rooms available at Swissotel Resort Phuket Patong Beach

    8.2
    Excellent
    Room comfort & quality
    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 64 m²/689 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Studio Suite
    Studio Suite
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier
    Premier
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Swiss Advantage Double or Twin Room
    Swiss Advantage Double or Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Swiss Signature Room
    Swiss Signature Room
    ...
    • Room size: 32 m²/344 ft²
    • Balcony/terrace
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Swiss Lounge
    Swiss Lounge
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Swiss Advantage Pool View King or Twin Room
    Swiss Advantage Pool View King or Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • Balcony/terrace
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Suite Standard
    Suite Standard
    ...
    • Room size: 48 m²/517 ft²
    Enter dates to see prices
    Swiss Advantage Room
    Swiss Advantage Room
    ...
    • Room size: 42 m²/452 ft²
    Enter dates to see prices
    Suite One Bedroom
    Suite One Bedroom
    ...
    • Room size: 64 m²/689 ft²
    Enter dates to see prices

    What people love about Swissotel Resort Phuket Patong Beach

    • 6.8
      Good
      Staff 

      "The staff are freindly, the location is good ."

      philip

      |

      January 13, 2019

    • 9.6
      Exceptional
      Staff 

      "The staff were fantastic here, the place is a little out dated but it is kept very clean and definitely great for Phuket."

      Sam

      |

      October 31, 2018

    • 6.8
      Good
      Breakfast

      "Good breakfast and service."

      Telge N.

      |

      December 29, 2018

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    More about Swissotel Resort Phuket Patong Beach

    More about Swissotel Resort Phuket Patong Beach

    9.6
    Exceptional

    "Very good place to stay."

    Ian

    |

    December 31, 2018

    An overview

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    What they offer

    7.6
    Very good
    Staff 

    "Staff was friendly and efficient."

    Nura

    |

    September 10, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Swissotel Resort Phuket Patong Beach from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1709)Booking.com Reviews (1496)
    8.1
    /
    10
    Excellent
    7.5% this month
    Cleanliness8.0
    Facilities7.7
    Location8.7
    Room comfort and quality8.2
    Service8.3
    Value for money7.9
    Rating
    9+ Exceptional (390)
    8-9 Excellent (236)
    7-8 Very Good (310)
    6-7 Good (110)
    <6 Below Expectation (160)
    Time of the year
    Mar - May (314)
    Jun - Aug (317)
    Sep - Nov (222)
    Dec - Feb (353)
    All languages
    All guests (1709)
    All room types

    Show reviews that mention 

    Showing 1206 verified guest comments
    12345
    10.0
    Exceptional
    Ahmed from Maldives
    Business traveler
    Premier
    Stayed 4 nights in October 2018

    Good location, nice rooms, good bed and pillows”

    Everything is nice, restaurants, bars, shopping, tailors, al...

    Reviewed July 25, 2019
    10.0
    Exceptional
    Ahmed from Maldives
    Business traveler
    Swiss Advantage Double or Twin Room
    Stayed 4 nights in October 2018

    Good breakfast and service”

    The roof top pool with a small round plunge pool was ideal f...

    Reviewed July 25, 2019
    10.0
    Exceptional
    Mohamed from Maldives
    Business traveler
    Stayed 4 nights in October 2018

    The staff were fantastic here, the place is a little out dat...”

    The roof top pool with a small round plunge pool was ideal f...

    Reviewed July 25, 2019
    10.0
    Exceptional
    Roy from Australia
    Couple
    Studio Suite
    Stayed 14 nights in May 2019

    Exceptional”

    We found that this hotel was very good the staff were good my only problem was when we first arrived there was nobody there to help us with our bags as we have to park in the street when we got to the reception the receptionist Polly who was quite aggresive wanted 14000 baht deposit which I was not prepared to pay she said I could use my credit card but it would take 2 weeks after I checked out she then said I could make it 7000 baht but I refused I then got it down to 2000 baht cash when I changed some money when I booked out I had only spent 1600 baht and recieved 400 baht back. We had a room that gave us access to the privte lounge which was very good.

    Reviewed June 29, 2019
    8.4
    Excellent
    Manjunath from India
    Group
    Premier
    Stayed 2 nights in June 2019

    Better than before ”

    Had stayed for 2 nights, the check in was fast and friendly staff were helpful. The rooms are big and spacious, the negative is that the corridors are dark with a dull floor, service has improved compared to a couple of years back. The breakfast was neatly arranged with a decent spread and attentive staff. House keeping staff are very polite and efficient in their work. It’s very close to the beach and 7 min walk to Bangla road with lots of good food joints, pubs and massage centres in the vicinity.

    Reviewed June 27, 2019
    10.0
    Exceptional
    kien from Malaysia
    Couple
    Premier
    Stayed 3 nights in March 2019

    Great escapade ”

    Good location to the beach and shopping. Got the best of both worlds. Around the hotel, there are spa / cafe / restaurants / barber and convenient stores. It’s easily accessible . Hotel is grand looking and clean. Staffs are very helpful. Breakfast buffet spread is wide and with quality food. Room is clean and spacious. There a large balcony overlooking at part city view of patong. Toilet is huge with toiletries. And it’s clean too. Overall, it’s nice for a couple to relax , stressfree. Check out the roof pool with bar!! There’s a complimentary drink on the roof . Nice especially at night. With breeze . Truly a gem

    Reviewed April 17, 2019
    9.2
    Exceptional
    Helal from Kuwait
    Couple
    Premier
    Stayed 1 night in March 2019

    Real 5 star, excellent staff”

    Rooms are newly renovated, soooooooo clean and comfortable.. Fluffy white towels. Excellent breakfast. Few minutes walk to the beach. Has two swimming pools. The staff are excellent specially "Memi" at the reception. With her worm welcome and proficional attitude - no one would like to leave this hotel. Sure I will come back.

    Reviewed March 04, 2019
    8.0
    Excellent
    Louise from Australia
    Couple
    Premier
    Stayed 3 nights in February 2019

    Phuket ”

    Staff were friendly and very helpful and approachable. The bed was quite hard so weren't as comfortable as expected. Lifts were small. Decor is quite old. The rooftop pool was excellent. Very close to Patong beach with lots of eateries/shops around.

    Reviewed February 15, 2019

    Dear Louise, Thank you for taking the time to share your review. It is such a delight to know that you were very appreciative of the hotel's location, rooms and team's service. I am certain that the team will be very happy to hear your compliments and we can't wait to your next visit. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

    Responded February 18, 2019
    Swissotel Resort Phuket Patong Beach
    9.6
    Exceptional
    Tim from Hong Kong
    Group
    Premier
    Stayed 4 nights in June 2019

    Exceptional”

    Great value for money, location is great, 3minutes walking to the patong beach. It is however located bit far from the shopping centre but am sure that’s not gonna be a huge issue. Staff were extremely courteous and welcoming. Would love a new rooftop pool in the sense that no scenery could be seen while up there, one can always fancy an infinity pool no? Experienced power outage during our stay but was quickly resolved, wasn’t that big of a deal. All in all a great stay.

    Reviewed June 23, 2019
    9.2
    Exceptional
    Karen from Australia
    Couple
    Swiss Advantage Double or Twin Room
    Stayed 7 nights in June 2019

    Lovely hotel, great location and staff - stay at the Swissotel!”

    We made a last minute booking through Agoda as a Secret Hotel - we got a fantastic deal that included breakfast daily. The customer service from the reception staff, the breakfast team, the housekeeping team and anyone you met from the hotel were always lovely, smiling and willing to help any way they could. The breakfast was great - huge amount of choice. The rooms were a great size and we also had a balcony which was great to have fresh air rather than air con all the time. There are 2 pools which cover all swimming needs from families to singles/couples swimming and or sunbathing. The rooftop bar is great, the views of the sunset are beautiful.

    Reviewed June 23, 2019
    6.4
    Good
    Jorge from Spain
    Family with young children
    Premier
    Stayed 4 nights in May 2019

    OK hotel to use it as a hub for excursions to the main sightseeings of the south part of the island”

    The facilities are outdated, the rooms need renovation as most of them suffered from high levels of humidity and faulty AC. The staff at reception kindly allocated us on the second floor, which has all the room renovated to much better standards. The location, reception bar, and both the rooftop bar and poll are strong points, although the rooftop pool is a bit small. The staff is really nice and willing to go the extra mile, the really make a difference. The hotel is rated as a 5-star hotel, but a 3-star rating would be more realistic. The buffet breakfast featured a Thai corner, but it is mainly Indian food. The hotel seems to be quite popular among Indian and Middle Eastern tourists.

    Reviewed June 04, 2019

    Dear Jorge, Thank you for taking the time writing us a review. We are glad that you appreciate the hotel's location, bars and roof top pool as well as the service rendered by our team. However, we apologize if our hotel facilities did not meet your expectation. The hotel has a scheduled refurbishment that would certainly help to change the vibe in the hotel. Regarding the breakfast, at the moment we are accommodating plenty of Indian guests in the hotel and we need to ensure that we also cater their needs for breakfast due to some dietary requirements. Otherwise, the buffet breakfast has variety of dishes that most of the nationality could enjoy. Once again thank you for your feedback, we hope we could get a chance to welcome you back again the future. Sincerely, Jennifer Ann Cruz Guest Experience Manager

    Responded June 06, 2019
    Swissotel Resort Phuket Patong Beach
    10.0
    Exceptional
    Nasir from Malaysia
    Group
    Swiss Advantage Double or Twin Room
    Stayed 2 nights in December 2018

    big rooms”

    if u have children yes u dont have to pay but if three adult, u will have to pay even you dont ask for added mattress. saying so, its not good bcos three of us is small size we can share in two queen bed. tip: if u have three person adult, only check in two person. the other one or two wait outside . then go to the room. if not u hv to pay extra 40usd a night.

    Reviewed December 26, 2018

    Dear Nasir, Thank you very much for your review and for the perfect rating. I suggest on your next reservation kindly declare the actual number of guests to avoid extra charges upon your check in. Moreover, looking forward welcoming you back. Sincerely, Jennifer Ann Cruz Asst. Guest Experience Manager

    Responded February 09, 2019
    Swissotel Resort Phuket Patong Beach
    8.4
    Excellent
    Jordan from Malaysia
    Family with young children
    One Bedroom Suite
    Stayed 3 nights in November 2018

    Nice Hotel with Good location ( One Bedroom Suite)”

    Pros: *Good Location *Near to Patong Beach *Behind the Hotel there have this OTOP Street with local food stall which start 4pm everyday. *7-11, Family mart, burger king is all within walking distance *Staff is friendly Cons: *Breakfast is all the same for our stay 4D3N. which is quite boring. and there is nothing much kids can eat. *Have to double verify with hotel before booking, as agoda website shown that One bedroom Suite come with Full kitchen. During check in, receptionist told us that there is no kitchen in this suite. and Hotel doesnt allow for light cooking or even warm food. Which make us very disappointed. Cause we need to cook baby food for our infant. *The refreshment food provided at their lounge also limited choice and it's same everyday.

    Reviewed November 22, 2018
    9.2
    Exceptional
    Mabel from Singapore
    Family with young children
    Swiss Advantage Double or Twin Room
    Stayed 5 nights in October 2018

    excellent hotel overall ”

    pros: - very good location, walkable to the patong beach (not beachfront) - excellent service, all my requests were accommodated and for a family with small children this is very helpful - staffs are friendliest, always a smile and ready to provide when you call. sometimes they won’t give you automatically like slippers so just call and they will provide - excellent food, yummy and my 13months old always ate their porridge every morning so we didn’t worry about his food at all. my 5yr old also loved their food. really worth it. not really cons: - if your a pool enthusiast, their pool is good but just a normal pool, no slide etc but good to swim and clean - don’t use their landline to call as it charges, use the free mobile phone they provide - kidsworld or indoor playground is good but will only last you for 2 days maybe then the other days will be repetitive because there’s not much activities inside overall an excellent hotel. good price for all that we got.

    Reviewed October 25, 2018
    8.4
    Excellent
    Andrew from Singapore
    Family with young children
    Stayed 2 nights in August 2018

    Nice Hotel to stay”

    Overall, we are satisfied. From the moment we arrived, we were greeted and assisted by their staff politely and with smiles! Jonathan who assisted us at reception counter were very good. Just don't expect a possible early check in if your don't have and advance notification to them. Everyone from the reception counter were very friendly and also the room service staff, all great. The room was big, cold and clean so you can really feel the mode of relaxation. Other facilities like the pool and gym are great as well, The food, at breakfast was fiesta so that was a plus for us, Lunch I may suggest you guys go outside and enjoy local cuisine coz for sure it will be more delicious than inside the hotel restau. It was a nice stay with my family and friends in this Hotel!

    Reviewed September 05, 2018

    Dear Andrew, Thank you for staying with us and taking the time to give us your feedback. We were happy to learn you had a great stay and liked our friendly and helpful team members. We shall pass your kind words to the team as they will appreciate this a lot. Thank you again and we do hope to welcome you back here very soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

    Responded September 26, 2018
    Swissotel Resort Phuket Patong Beach
    8.8
    Excellent
    Sundara from Malaysia
    Couple
    Studio Suite
    Stayed 4 nights in August 2018

    Great place!”

    We booked the Studio Suite with lounge access. The room was very spacious and comfortable but a little aged, a small section of the wood flooring was uneven, causing me to stub my toe. Swiss lounge was a nice touch, loved the the free flow of drinks in the evenings. Location was great, walking distance to the beach, Patong market, Bangla street, etc. A busy hotel but staff were courteous, friendly and very helpful. Will definitely stay here again if I wanted to do Patong area again.

    Reviewed August 20, 2018

    Dear Sundara , Thank you for the great feedback. We are glad that overall you had a comfortable stay with us. Our apologies for the flooring , we have addressed your comments with our maintenance team. Thank you again for staying with us and we are already counting the days to welcome you back here in Patong! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

    Responded August 28, 2018
    Swissotel Resort Phuket Patong Beach
    5.6
    Tanzeel from Pakistan
    Family with young children
    Premier
    Stayed 1 night in March 2019

    Ants in the room - Not really worth the money”

    Location is good for those who wanna be close to Patong beach, facilities are alright BUT the hotel looks dated. The rooms and corridors are old. We had ants in the room on the bed n had to shift our rooms because of that. The staff was nice and helpful n they let us checkout late as compensation BUT for a "Swissotel" cleanliness and hygiene standard is unacceptable I would rather stay in a Thai local hotel at half the price and get better facilities

    Reviewed April 05, 2019

    Dear Tanzeel, Thank you for choosing to stay with us and for leaving us a feedback of your recent stay of Swissotel Resort Phuket Patong Beach. We are glad that you appreciate our location and our team's service. We regret that we did not meet your expectation towards our rooms and facilities. The hotel will be undergoing refurbishment to deliver a more comfortable and relaxing stay to all our guests. Meanwhile, we have our newly refurbished swiss signature room ready that we believe will fit your requirements. We suggest you to book it on your next visit. Trust that we are following a high standard of cleanliness and hygiene. Our Management ensure that we have a pest control in place since we are in a tropical country and weather is unpredictable that also invite pest like ants in all areas. However, rest assured that our Housekeeping team is well trained and cleans our rooms and public areas as per the standard requirements of the property. We are looking forward welcoming you back

    Show more
    Swissotel Resort Phuket Patong Beach
    10.0
    Exceptional
    Marianna from Russia
    Family with young children
    Premier
    Stayed 5 nights in March 2019

    Exceptional”

    Stayed with a 2yrs old child. Very clean inside, all personnel highly trained, well English speaking (thats really unique in Thailand), extremely gentle, polite and ready and fast to help in any situation. Different services like kids room with several trainings each day, two pools working from 7 am (3rd floor) till 10 pm (roof top), several bars, very fruity plenty of choice breakfast. Internet connection might be low at times, thats a problem around Thalland.. TV works differently.. Choice of pillows, medium hard mattress. First line to the Patong beach, in the building with HardRock cafe, however no noise from there. The only noise comes from non-stop working air-cons. Windows with town view might be the ones to the next hotel building, 2 meters close with no street, but those windows are closed with shutters. Pool view means view inside the building, since poll is on the 3rd floor of inner yeard surrounded by the hotel itself, sky-open.

    Reviewed April 01, 2019
    10.0
    Exceptional
    Kera from United States
    Family with young children
    Premier
    Stayed 5 nights in March 2019

    At the beach. ”

    We enjoyed our stay. The hotel staff is friendly and accommodating. The breakfast buffet has plenty of options and the egg station is fast. Our 7 year old played in the kids club while our room was getting ready and then again for an activity while we took a nap. The hotel itself is next to Hooters, Hard Rock Cafe and an Irish Pub. If you plan to go to bed at a decent hour make sure your room is not on the wing facing the Hard Rock. They have live music until 12 or 1am and it's just like sitting at the bar it's so loud. We changed rooms with no problems from the staff, thank you. We would stay at this hotel again if we were traveling to the area. Plenty to see, shop, drink, get a massage, laundry, and just walk about within minutes of walking.

    Reviewed March 30, 2019
    10.0
    Exceptional
    Cheng from China
    Couple
    Studio Suite
    Stayed 5 nights in March 2019

    Execellent Experience”

    Really enjoyed our stay in Swissotel Patong Hotel. Every staff we met was super nice with smile all the time. The room is spacious and well equipped. The balcony is awesome. The swimming pool on 3/F and 7/F was fantastic. We booked a studio suite and we can enjoy the lounge which is a perfect place for the evening. The hotel was located in a perfect area - easy access of everything like beach, bars, restaurants, shopping mall. Excellent experience in the hotel.

    Reviewed March 21, 2019
    12345
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    Swissotel Resort Phuket Patong Beach
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    • Excellent location
    • Patong Beach