Excellent 8.3
Based on 6000 reviews

Recent customer comments

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Excellent



based on 6000 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.7
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Rohan from Australia
Solo traveler
Classic
Stayed 3 nights in April 2014
great luxury hotel with excellent location
the viws the room quick check in
I would stay at this hotel anytime. The views are fabulous, the rooms are large and the location is perfect. You could walk to orchard road in 20 minutes or take the train which is located under the hotel. Marina bay sands is also about 20 minutes walk away the shopping mall next to the hotel is great including the massive food court and supermarket. The staff I encounted were all very friendly and polite
Reviewed April 28, 2014

Dianne from Philippines
Family with teens
Classic
Stayed 2 nights in April 2014
Fast and efficient service
Access to public transportation, fast service, attentive staff
Service was exemplary. The location was great. The view from our room was spectacular.
Reviewed April 28, 2014

Wai from Hong Kong
Business traveler
Classic
Stayed 2 nights in April 2014
good shopping and convenient
good shopping and convenient
good shopping and convenient
Reviewed April 28, 2014

Farah from Singapore
Group
Classic
Stayed one night in April 2014
Pleasant stay, but nothing outstanding
Location,
The Swissotel is located just outside City Hall MRT station. The location is no doubt convenient, and on top of that, the hotel is linked to a shopping mall where numerous shops and eateries can be found. Upon my arrival, there was a queue for check-in with around 5 people ahead of me. The waiting time was about 10 minute. The check-in process itself was relatively quick and I was assigned a classic king room on the 44th floor. The room is pleasant, although the design is kind of dated. I had a good night's sleep in the hotel bed. The bathroom was clean and standard toiletries were provided. The counter top of the bar area had some water marks probably due to age. I also found some hair product on the handle of the hairdryer which was not cleaned off. The TV swivel stand seems abit shaky and unstable, and the TV encountered regular interferences that require the wire to be adjusted from time to time. Other than that, everything else was fine. The city view from the room was nice, especially at night. Overall service was okay, although I do get the feeling that I'm treated as just one of the many guests there.
Reviewed April 28, 2014

sean from Singapore
Solo traveler
Classic
Stayed one night in April 2014
good
food, service, smile
excellent
Reviewed April 27, 2014

Han from Malaysia
Family with teens
Classic
Stayed 2 nights in April 2014
Extremely satisfied stay
Clean comfortable big room with affordable price
There's no free Wifi which is a bit hard. Other than this everything's great.
Reviewed April 27, 2014

Greg from Australia
Couple
Harbour View
Stayed one night in April 2014
24 hour stop over for shopping
Location, habour views, shopping
We could have not been more impressed with the location, balcony views and the adjoining facilities this hotel has to offer. The 5 storey shopping mall attached was very convenient for us as our time was limited and we were able to do our shopping right up until 10 mins prior to the extended check out time the hotel provided us. Highly recommend and would stay here again.
Reviewed April 27, 2014

warren from Australia
Solo traveler
Classic
Stayed one night in April 2014
very pleasent
service .location .cleanlyness of rooms
no problems at very helpful
Reviewed April 27, 2014

Indrawati from Indonesia
Couple
Classic
Stayed 2 nights in April 2014
Clean,convenient,big beds
Clean,next to shopping centre,big beds
Really good
Reviewed April 27, 2014

Aziezul from Singapore
Group
Harbour View
Stayed 2 nights in April 2014
Well located
Location,food,shopping
Very attractive n pleasent stay
Reviewed April 26, 2014


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