Excellent 8.3
Based on 6001 reviews

Recent customer comments

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Excellent



based on 6001 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.7
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Kannaset from Thailand
Family with teens
Classic Double or Twin Room
Stayed 1 night in September 2016
Spacy room good location
MRT is just below the hotel. Shopping center too
Reviewed September 13, 2016

darsono from Indonesia
Business traveler
Classic
Stayed 3 nights in July 2016
great location
the best thing about the hotel is the the location where it is connected to the shopping mall and also raffles city link / MRT which can take you almost anywhere in singapore
Reviewed September 13, 2016

Sangdo from South Korea
Business traveler
Harbour View
Stayed 4 nights in September 2016
Satisfied
great harbour view and comportable place in central of singapore.
Reviewed September 13, 2016

Fiona from Singapore
Couple
Harbour View
Stayed 1 night in September 2016
Great location, bathrooms need work, no complimentary parking
Staying at the Swissotel for the first time in many years, I found the staff polite and welcoming. The room had a great view of the Marina Bay area and was spacious and clean, with comfortable furnishings and beddings. Unfortunately, the bathroom really showed signs of age - the cold water tap handle was leaky and made a puddle before dribbling into the sink, the shower/bathtub didn't drain well and the toilet flush button on the wall needed a hefty push to work. At checkout we found out that there is no complimentary parking, which severely reduced the value for money of this staycation. Other hotels in town share carparks with shopping malls and still offer complimentary parking, so our experience at this five star establishment was somewhat lacklustre.
Reviewed September 13, 2016

Anurax from Singapore
Family with young children
Classic
Stayed 1 night in September 2016
Great location
Great location
Reviewed September 12, 2016

Stephen from Australia
Solo traveler
Grand Room
Stayed 4 nights in September 2016
Location Excellent, Facilities Underwhelming
The hotel is one of the best situated, right above the City Hall MRT station. This makes it very easy to go anywhere. The rooms aren't exactly cheap, but they are comfortable and clean. The bathrooms are also in need of an update as the bath was starting to flake and split. The staff are friendly and capable. What really lets the hotel down however is their terrible elevators. You can wait for an elevator to arrive for 3-4 minutes. When one finally does arrive, if you're on the 35th floor you may stop at 10 different floors on the way down to the lobby and more than half of those floors don't actually have anyone waiting for the elevator. Considering they have 6 elevators each serving around 40 floors, there was something drastically wrong. It was very frustrating.
Reviewed September 12, 2016

LI from Singapore
Business traveler
Classic
Stayed 1 night in September 2016
Room is clean, very nice Harbour view
Nice Harbour view
Reviewed September 11, 2016

Shuzhen from Singapore
Business traveler
Classic
Stayed 5 nights in May 2016
Location is key
Marina area hotels are all much pricier so swissotel is perfect with direct access to a subway interchange stop
Reviewed September 06, 2016

Shuzhen from Singapore
Business traveler
Classic
Stayed 1 night in May 2016
Location
Location is top, hotel though can do with some renovation.
Reviewed September 06, 2016

Tjen from Indonesia
Family with teens
Classic
Stayed 6 nights in June 2016
Excellent stay
Great location, next to raffles mall, value for money
Reviewed September 05, 2016


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