Excellent 8.3
Based on 5998 reviews

Recent customer comments

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Excellent



based on 5998 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.8
  • Food/Dining 7.7
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Chu from Malaysia
Business traveler
Classic
Stayed 2 nights in October 2015
everything ok except no free wifi
value for money, close to my office & convenient for food
Everything ok except NO free wifi
Reviewed October 29, 2015

Mihye from South Korea
Family with young children
Classic
Stayed one night in October 2015
needs revamp
location, space, convenience to other amenities
Location is good. Nearby amenities are good. But rooms have to be revamped, especially bathroom facilities, carpets and furniture are too old. Cleanness has to be improved, coz old dust and stains are there ... To be honest, I would choose other hotels next time.
Reviewed October 29, 2015

Elaine from Singapore
Couple
Classic
Stayed 2 nights in October 2015
good and clean hotel
location, shopping and convenience
Reviewed October 29, 2015

Lizah from Singapore
Couple
Classic
Stayed one night in October 2015
Good ambience
View , hotel cleanliness
Overall it was satisfying
Reviewed October 28, 2015

LEBANON from Malaysia
Business traveler
Classic
Stayed one night in October 2015
Location
Location , clean and value for money
Location very convenient for shopping and business. Room very big
Reviewed October 28, 2015

Jenny from Australia
Couple
Classic
Stayed one night in October 2015
A delightful treat
Huge room, breakfast, location
Once you get past the upsell...extas this was the best hotel I have stayed at in Singapore. The Agoda price made it possible.
Reviewed October 27, 2015

Rebecca from Malaysia
Solo traveler
Classic
Stayed 3 nights in October 2015
Could be much better
Location, location, location
Could be better. My friend and I did not eat at any of the hotel's restaurants so the score given not not accurate. The first night we stayed, we had trouble with the bathroom tap. The hotel's engineer came after 2 calls and a visit to the reception. This was after about 35 minutes of my first call. Both my friend and I were not able to use the bath and we were merely waiting for someone to resolve the matter. Someone finally came - the tap was working but could not close properly so we had water dripping and running thorough out the night. Because it was my birthday, the hotel kindly provided a complimentary cake. My friend asked for the cake to be delivered at 9am as we were leaving for the airport at 10am. We waited till 9.25am and decided we could not wait any longer as it would be too much of a rush to enjoy to enjoy it so my friend called to have the cake packed. This was not a good way to start a birthday. My friend was very disappointed as she had planned the birthday do. I was dissappointed that a 5*hotel could be that dis-organized. I felt bad for my friend who took the time to organize and plan it.
Reviewed October 27, 2015

MATE from China
Couple
Harbour View
Stayed 3 nights in February 2015
Value for money
value for money; room comfort; location
Reviewed October 27, 2015

Esther from Singapore
Family with young children
Classic
Stayed one night in October 2015
Great location.
Clean, good location, great scenery.
A little dated in the design. Should consider renovating the rooms. Otherwise a great experience.
Reviewed October 26, 2015

Lim from Malaysia
Group
Classic
Stayed one night in January 2015
Location is good
1. Location 2. High floor 3.cleanliness
The hotel is a bit old, but good location, just beside the famous shopping centre.
Reviewed October 26, 2015


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