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Terres Rouges Lodge

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Boeung Kansaign, Banlung, Beung Kan Seng, Banlung, Cambodia

Highlights

Great Swimming pool

Great food & dining

Beautiful natural surroundings

Highly Rated by Family Traveller

Top property facilities

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Massage

About us

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Beung Kan Seng part of Banlung, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.
Cheaper than 92% of all properties in Banlung in the last 24 hoursCompared to 38 Banlung properties at Agoda for various dates
Location 8.5
Service 8.2
Cleanliness 7.9
Facilities 7.8

Based on 117 verified reviews

Location

8.5

Service

8.2

Cleanliness

7.9

Facilities

7.8

Room comfort and qua...

7.7

Value for money

7.5

See map

8.5Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Yeak Laom Volcanic Lake
3.9 km
Pleiku Airport
113.9 km
Buon Ma Thuot Airport
172.0 km
Pakse International Airport
201.5 km
Chu Lai Airport
261.8 km

Good to know

Value for money7.5
Location rating8.5

Select your room

1/18

Superior Suite Double Room

45 m²/484 ft²
Max 2 adults
1 king bed
  • Garden view

1/17

Deluxe Double Room

28 m²/301 ft²
Max 2 adults
1 king bed
  • Garden view

1/15

Junior Suite Double

35 m²/377 ft²
Max 2 adults
1 king bed
  • Garden view

1/13

Suite Governor

160 m²/1722 ft²
Max 4 adults
2 queen beds
Fits groups
  • Garden view

1/12

Deluxe Twin Room

28 m²/301 ft²
Max 2 adults
2 single beds
Preferred by Couples
  • Garden view

1/10

Governor Suite (Family Suite)

160 m²/1722 ft²
Max 4 adults
1 double bed
Fits groups
  • Garden view

  • 2 bathrooms

1/9

Superior Suite Twin Room

50 m²/538 ft²
Max 2 adults
2 single beds
1/9

Junior Suite Twin

35 m²/377 ft²
Max 2 adults
2 single beds
  • Garden view

1/1

Governour's Suite

160 m²/1722 ft²
Max 5 adults
2 queen beds
Fits groups
1/1

Superior Suite

45 m²/484 ft²
Max 5 adults
1 double bed

Frequently asked questions

Terres Rouges Lodge provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.

You can benefit from your stay at Terres Rouges Lodge even more by enjoying the benefits of the property's available spa services that are offered for all its guests to make your evening far better.

Yes! Terres Rouges Lodge offers laundry service at your disposal for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

Yes! Terres Rouges Lodge offers dry cleaning service that is available all throughout your stay, ensuring that you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

Terres Rouges Lodge's policy concerning children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Terres Rouges Lodge permits pets onto this property. In addition, pet bowls are available at this property. Please contact the property for more information, or log into your Agoda account and navigate to the property page to send a message directly to the property owner in the chatbox.

Verified past guests that have stayed at Terres Rouges Lodge had an average nightly stay of 2 nights at this property.

Terres Rouges Lodge can speak up to 3 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

100.0% of our verified guest reviews have given a positive review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Terres Rouges Lodge down in the review section.

Past solo travelers that have stayed at this property have given Terres Rouges Lodge an average rating of 8.2. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the specified time frame may be charged an additional fee.

More about Terres Rouges Lodge

More about Terres Rouges Lodge

Experience Tranquility and Luxury at Terres Rouges Lodge in Banlung

Welcome to Terres Rouges Lodge, a stunning 4-star hotel nestled in the heart of Banlung, Cambodia. With its serene surroundings and luxurious amenities, this hidden gem offers a truly unforgettable experience for all guests. Terres Rouges Lodge boasts 29 beautifully appointed rooms, each designed to provide the utmost comfort and relaxation. From the moment you step into your room, you'll be greeted by a warm and inviting atmosphere, with modern furnishings and elegant decor. Whether you're traveling alone, with a loved one, or as a family, there's a room type to suit every need. Check-in at Terres Rouges Lodge begins at 2:00 PM, allowing you ample time to settle in and unwind after your journey. The friendly and attentive staff will be there to assist you every step of the way, ensuring a seamless check-in process. And when it's time to bid farewell, check-out is until 12:00 PM, giving you plenty of time to enjoy a leisurely morning before your departure. Families with children will find Terres Rouges Lodge to be a haven of comfort and convenience. The hotel's child policy allows children between the ages of 0 to 11 to stay free of charge, making it an ideal choice for a family getaway. The spacious rooms and tranquil surroundings provide the perfect setting for quality family time, creating cherished memories that will last a lifetime. At Terres Rouges Lodge, your comfort and satisfaction are their top priorities. Whether you're seeking a peaceful retreat, a romantic escape, or a fun-filled family adventure, this hotel offers everything you need for a truly memorable stay. Book your stay at Terres Rouges Lodge today and immerse yourself in the beauty and tranquility of Banlung, Cambodia.

Unwind and Indulge at Terres Rouges Lodge's Entertainment Facilities

Terres Rouges Lodge in Banlung, Cambodia, offers an array of entertainment facilities that are sure to delight and rejuvenate guests. Whether you're looking to relax or have some fun, this charming lodge has something for everyone. Step into the world of relaxation at the lodge's spa, where you can indulge in a soothing massage or pamper yourself with a rejuvenating treatment. Afterward, unwind in the sauna or steam room, melting away any stress or tension. For those seeking a more active form of entertainment, the lodge features a well-equipped gym, where you can stay fit and energized during your stay. If you prefer a more leisurely experience, take a stroll through the beautifully landscaped garden, surrounded by lush greenery and vibrant flowers. It's the perfect place to unwind and reconnect with nature. For book lovers, the lodge also boasts a library, where you can curl up with a good book and while away the hours. Additionally, the lodge offers a gift and souvenir shop, perfect for finding unique mementos to take home. And when you're ready to socialize and enjoy some drinks, head to the bar, where you can savor a refreshing cocktail while mingling with fellow guests. With its wide range of entertainment facilities, Terres Rouges Lodge ensures that your stay will be filled with relaxation, fun, and unforgettable experiences.

Unwind and Stay Active at Terres Rouges Lodge's Sports Facilities

Terres Rouges Lodge in Banlung, Cambodia is a haven for sports enthusiasts looking to relax and stay active during their stay. The lodge boasts a range of top-notch sports facilities that cater to every interest and fitness level. Whether you prefer a refreshing swim or a thrilling hike, Terres Rouges Lodge has it all. Dive into the crystal-clear waters of the indoor and outdoor pools, perfect for a leisurely swim or an invigorating workout. After your swim, head over to the poolside bar and enjoy a refreshing cocktail while basking in the warm Cambodian sun. For those who enjoy fishing, the lodge offers a serene fishing experience in the nearby lakes, where you can cast your line and reel in the catch of the day. If you're a nature lover and crave adventure, Terres Rouges Lodge has a network of hiking trails that wind through the lush greenery surrounding the property. Immerse yourself in the breathtaking scenery as you explore the hidden gems of Banlung. Whether you're a beginner or an experienced hiker, these trails offer something for everyone. At Terres Rouges Lodge, you can indulge in your favorite sports activities while surrounded by the beauty of nature. Whether you're seeking relaxation or adventure, the lodge's sports facilities provide the perfect balance for an unforgettable stay.

Convenience Facilities at Terres Rouges Lodge

At Terres Rouges Lodge, guests can enjoy a range of convenience facilities that enhance their stay and provide a seamless experience. The hotel offers a laundry service, ensuring that guests can have their clothes cleaned and freshened up during their stay. Additionally, room service is available, allowing guests to indulge in delicious meals and snacks without leaving the comfort of their rooms. For the safety and security of guests, Terres Rouges Lodge provides safety deposit boxes where valuable belongings can be stored. The hotel also offers a concierge service, where friendly and knowledgeable staff can assist with various needs, such as arranging transportation or providing recommendations on local attractions. In today's connected world, staying connected is important, and Terres Rouges Lodge understands this. The hotel offers Wi-Fi in public areas, allowing guests to easily access the internet and stay connected with their loved ones or catch up on work. Additionally, Free Wi-Fi is available in all rooms, ensuring that guests can enjoy seamless connectivity throughout their stay. For guests who prefer smoking, Terres Rouges Lodge provides a designated smoking area where they can enjoy their cigarettes without inconveniencing others. Other convenient services include dry cleaning, express check-in/check-out, luggage storage, and daily housekeeping, all of which contribute to a hassle-free and comfortable stay at Terres Rouges Lodge.

Convenient Transport Facilities at Terres Rouges Lodge

Terres Rouges Lodge in Banlung, Cambodia offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The lodge provides airport transfer services, making it easy for travelers to reach the hotel upon arrival. Whether you're a first-time visitor or a returning guest, the friendly and professional staff will be there to greet you and assist with your luggage. In addition to airport transfers, Terres Rouges Lodge offers various transportation options for guests to explore the surrounding area. The lodge provides tours, allowing visitors to discover the natural beauty and cultural attractions of Banlung. For those who prefer to explore independently, car hire services are available, giving you the freedom to create your own itinerary and venture off the beaten path. Furthermore, Terres Rouges Lodge offers a convenient shuttle service, making it easy to travel to nearby attractions and points of interest. Whether you're heading to the local market for some shopping or planning a day trip to one of the nearby waterfalls, the shuttle service ensures you can get there comfortably and efficiently. With valet parking and an onsite car park, guests with their own vehicles can rest assured that their cars are safely taken care of. The car park is free of charge, further adding to the convenience and value of staying at Terres Rouges Lodge.

Luxurious Room Facilities at Terres Rouges Lodge

Indulge in ultimate comfort and relaxation at Terres Rouges Lodge, where every aspect of your stay is meticulously designed to exceed your expectations. Our rooms are equipped with state-of-the-art amenities to ensure a truly memorable experience. Step into your room and immediately feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat. Wrap yourself in the plush bathrobes provided, adding a touch of luxury to your stay. Quench your thirst with the well-stocked mini bar, offering a variety of beverages to suit your preferences. Experience the beauty of nature from the privacy of your own balcony or terrace, where you can enjoy breathtaking views of the surrounding landscape. Stay entertained with the satellite/cable TV, offering a wide range of channels to cater to your entertainment needs. At Terres Rouges Lodge, we understand that your comfort is of utmost importance. Our room facilities are designed to ensure that your stay with us is nothing short of extraordinary.

Indulge in Culinary Delights at Terres Rouges Lodge

At Terres Rouges Lodge, dining is an experience that will tantalize your taste buds and leave you craving for more. The lodge boasts a charming and inviting restaurant where guests can savor a delectable array of local and international cuisines. With its warm ambiance and attentive staff, the restaurant provides the perfect setting for a memorable dining experience. For those who prefer to dine in the comfort of their own room, Terres Rouges Lodge offers convenient room service. From breakfast in bed to a late-night snack, guests can enjoy a wide selection of dishes delivered right to their doorstep. If you're in the mood for a casual outdoor gathering, the lodge also features BBQ facilities where you can grill your favorite meats and vegetables while enjoying the beautiful surroundings. It's the perfect spot to unwind and bond with family and friends. For those who love to cook their own meals, Terres Rouges Lodge provides a shared kitchen equipped with modern appliances and utensils. Whether you're a seasoned chef or just want to whip up a quick snack, this well-equipped kitchen is at your disposal. To ensure a comfortable stay, Terres Rouges Lodge offers daily housekeeping services. So you can relax and indulge in the culinary delights without worrying about the cleanup.

Elegant Room Options at Terres Rouges Lodge in Banlung

Discover a variety of inviting accommodations at Terres Rouges Lodge, each designed to provide comfort and style for your stay in Banlung. Choose from the Junior Suite Double, offering 35 square meters with a luxurious King Bed, or opt for the Superior Suite Twin Room, spacious at 50 square meters with two Single Beds. For larger groups or families, the Governor Suite (Family Suite) spans an impressive 160 square meters with a Double Bed, providing ample space and privacy. The Deluxe Twin Room and Deluxe Double Room, both measuring 28 square meters, offer versatile options with either two Single Beds or a King Bed, perfect for couples or solo travelers. Additionally, the Superior Suite Double Room provides 45 square meters with a King Bed, blending comfort with elegance, while the Junior Suite Twin, at 35 square meters, features two Single Beds for a cozy stay. Booking these rooms through Agoda ensures you receive the best prices available, making your stay more affordable and accessible. The platform also offers a hassle-free booking experience, allowing you to secure your preferred room quickly and effortlessly, so you can focus on enjoying the natural beauty and cultural richness of Banlung.

Discover the Tranquility of Beung Kan Seng in Banlung, Cambodia

Nestled in the heart of Banlung, Cambodia, Beung Kan Seng is a serene and picturesque lake that offers a peaceful escape from the bustling city. Surrounded by lush greenery and towering trees, this natural wonder is a haven for nature lovers and those seeking tranquility. Beung Kan Seng is known for its crystal-clear waters and breathtaking views. Visitors can take a leisurely stroll along the lake's edge, enjoying the gentle breeze and the soothing sound of water lapping against the shore. The calm and peaceful ambiance of Beung Kan Seng makes it the perfect spot for relaxation and rejuvenation. For those who enjoy outdoor activities, Beung Kan Seng offers a range of options. Visitors can rent a kayak or a paddleboard and explore the lake at their own pace. Fishing enthusiasts can try their luck and cast their lines into the tranquil waters, hoping to catch a variety of freshwater fish. Surrounded by lush greenery and serene beauty, Beung Kan Seng is a hidden gem in Banlung, Cambodia. Whether you're seeking a peaceful retreat or an adventurous day out, this stunning lake is the perfect destination for nature lovers and outdoor enthusiasts.

Traveling to Terres Rouges Lodge from the Nearest Airports in Banlung, Cambodia

Located in the enchanting region of Banlung, Cambodia, Terres Rouges Lodge offers a tranquil escape amidst nature's beauty. Traveling to this hidden gem is a breeze, with several airports conveniently located nearby. For international travelers, the nearest airport is Phnom Penh International Airport. Upon arrival, you can take a domestic flight to Ratanakiri Airport, which is the closest airport to Banlung. From Ratanakiri Airport, it is approximately a 40-minute drive to Terres Rouges Lodge. You can arrange for a private transfer with the lodge or opt for a taxi service available at the airport. Alternatively, if you prefer a shorter journey, you can fly into Siem Reap International Airport. From Siem Reap, you can take a domestic flight to Ratanakiri Airport. The flight duration is around 1 hour and 15 minutes. Once you arrive at Ratanakiri Airport, you can easily reach Terres Rouges Lodge by a short 40-minute drive. Whichever airport you choose, the journey to Terres Rouges Lodge promises to be an adventure in itself, as you pass through picturesque landscapes and immerse yourself in the rich culture of Cambodia. Upon arrival at the lodge, you will be greeted with warm hospitality and surrounded by the stunning natural beauty that Banlung has to offer.

Indulge in Authentic Khmer Cuisine at Pteas Bay Khmer

Located just a short stroll away from Terres Rouges Lodge, Pteas Bay Khmer is a must-visit restaurant for those looking to savor authentic Khmer cuisine. This charming eatery offers a delightful menu filled with traditional Cambodian dishes, prepared with fresh local ingredients and bursting with flavors. From fragrant curries to mouthwatering stir-fries, Pteas Bay Khmer showcases the rich culinary heritage of Cambodia. The warm and welcoming ambiance, coupled with friendly staff, adds to the overall dining experience. Whether you're a fan of spicy delicacies or prefer milder flavors, Pteas Bay Khmer has something to tantalize every taste bud.

Affordable Luxury at Terres Rouges Lodge

Discover a hidden gem in the heart of Banlung, Cambodia, where luxury meets affordability at Terres Rouges Lodge. With an average price of just $73 per room, this charming boutique hotel offers an unparalleled experience that is worth every penny. Compared to the average price of a hotel room in Banlung, which stands at $51, Terres Rouges Lodge provides exceptional value for money. Despite its affordable rates, this unique property doesn't compromise on quality or comfort. From the moment you step into the beautifully designed lobby, you'll be captivated by the attention to detail and warm hospitality that awaits you. Whether you're a budget traveler seeking a memorable stay or a discerning guest looking for a touch of luxury, Terres Rouges Lodge offers a range of accommodation options to suit every need. From cozy standard rooms to spacious suites, each thoughtfully decorated space is designed to provide a tranquil sanctuary after a day of exploring the stunning natural beauty of Banlung. Book your stay at Terres Rouges Lodge today and experience the perfect blend of luxury and affordability.

Exceptional Service and Beautifully Decorated Rooms

Terres Rouges Lodge in Banlung, Cambodia offers exceptional service and beautifully decorated rooms that transport guests to a different era. The hotel's daily room service is highly recommended, and guests would happily stay here again. The rooms are nice, clean, and well decorated with old world charm, featuring beautiful artifacts and antiques. The spacious rooms are beautifully presented with traditional Khmer furniture and ornaments, creating a delightful atmosphere. The staff at Terres Rouges Lodge are incredibly helpful and attentive, ensuring that guests have a pleasant and comfortable stay. The manager, Priscilla, along with the rest of the staff, go above and beyond to assist guests in any way they can. The hotel also boasts a big swimming pool, a beautiful restaurant, and delicious food, providing a complete and memorable experience. Terres Rouges Lodge is truly a magnificent and upscale hotel, once the home of the governor of Ratanakiri.

A Tranquil Retreat Surrounded by Natural Beauty

Terres Rouges Lodge in Banlung, Cambodia, has garnered positive customer reviews for its exceptional amenities and serene ambiance. With an impressive overall rating of 7.9, this charming lodge offers guests an unforgettable experience in the heart of nature. One of the standout features of Terres Rouges Lodge is its remarkable location, which has earned a remarkable rating of 8.3. Nestled amidst lush greenery and overlooking a picturesque lake, this tranquil retreat provides the perfect escape from the hustle and bustle of everyday life. Guests can immerse themselves in the beauty of the surrounding landscape, taking in breathtaking views and enjoying the peace and serenity that this idyllic setting offers. In addition to its stunning location, Terres Rouges Lodge also excels in providing top-notch facilities and amenities. With a rating of 7.9 for facilities, guests can expect a wide range of options to enhance their stay. From a refreshing outdoor pool to a well-equipped fitness center, this lodge offers everything needed for a comfortable and enjoyable stay. Whether guests are seeking relaxation or adventure, Terres Rouges Lodge has something to cater to every preference.

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Amenities and facilities

Very good7.8

Facilities

Languages spoken
  • English
  • French
  • Khmer
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fishing
  • Garden
  • Hiking
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Breakfast in room
  • Physical distancing of at least 1 meter
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Asian breakfast
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids meal
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • pet bowls
  • Pets allowed
  • Pets allowed for free
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Food and dining

Breakfast options
  • American
  • Asian
Restaurants on site
Restaurant
  • Cuisine: Asian, European, French, Cambodian
  • Menu: Buffet

Location

Boeung Kansaign, Banlung, Beung Kan Seng, Banlung, Cambodia

Excellent8.5

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of rooms 29
  • Number of restaurants1

Reviews of Terres Rouges Lodge from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
7.9

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 8.8
  • 9.6
  • 10
  • 10
  • 6.8
  • 8.8
  • 8.8
  • 8.8
  • 9.6
  • 4.8

Most recent

  • Location score 8.5 out of 10 and is a high score in Banlung
    Location8.5
  • Service score 8.2 out of 10 and is a high score in Banlung
    Service8.2
  • Cleanliness score 7.9 out of 10 and is a high score in Banlung
    Cleanliness7.9
  • Facilities score 7.8 out of 10 and is a high score in Banlung
    Facilities7.8
  • Room comfort and quality score 7.7 out of 10 and is a high score in Banlung
    Room comfort and quality7.7
  • Value for money score 7.5 out of 10 and is a high score in Banlung
    Value for money7.5
High score for Banlung

Rating

9+ Exceptional (23)
8-9 Excellent (11)
7-8 Very Good (14)
6-7 Good (1)
<6 Below Expectation (18)
Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 11 reviews
sentiment-positive-indicator
72% Positive
sentiment-negative-indicator
27% Unfavourable

Restaurant options

Mentioned in 8 reviews
sentiment-positive-indicator
100% Positive

Pool

Mentioned in 7 reviews
sentiment-positive-indicator
100% Positive

Atmosphere

Mentioned in 7 reviews
sentiment-positive-indicator
100% Positive

Location

Mentioned in 6 reviews
sentiment-positive-indicator
100% Positive

Cleanliness

Mentioned in 4 reviews
sentiment-positive-indicator
25% Positive
sentiment-negative-indicator
75% Unfavourable

Room comfort

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Room design

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable

Value for money

Mentioned in 3 reviews
sentiment-positive-indicator
33% Positive
sentiment-negative-indicator
66% Unfavourable
Showing 67 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Kevin from Cambodia
    Family with young children
    Governor Suite (Family Suite)
    Stayed 3 nights in November 2025

    “Charming Hotel, Lovely Staff”

    We are a family of 4 and stayed in the "Governor Suite" as it was the last room available. Although more expensive than we would prefer, the rooms and common area were spacious and full of charm from a bygone era. The staff - from the front desk to the restaurant to the cleaners to the owners - were all lovely, friendly, and super helpful. The food was great and the location beautiful and convenient, right on the lake - perfect for a morning run or walk. We'll definitely go back!

    Reviewed November 08, 2025
  2. 10.0
    Exceptional
    Bear from Cambodia
    Couple
    Deluxe Twin Room
    Stayed 1 night in November 2025

    “I had a great stay with comfy and clean room”

    the place is relaxing with garden and lots of tree. The room is like a resort and full for decoration.

    Reviewed November 15, 2025
  3. 8.4
    Excellent
    Nitin from Cambodia
    Solo traveler
    Junior Suite Double
    Stayed 2 nights in April 2025

    “Good, but rustic”

    Its a good place to stay in terms of location and the lovely atmosphere in the compound. The rooms are a bit rustic and could do with a good scrubbing and cleaning. Some maintenance is needed.

    Reviewed April 10, 2025
  4. 3.6
    SEUNGYOUB from Cambodia
    Family with young children
    Superior Suite Double Room
    Stayed 2 nights in November 2025

    “Deceive it into a suite.”

    As soon as we arrived, we were made to sit in the lobby for an hour because our reservation was supposedly wrong, without being given a room. They tricked us into a suite room when we were supposed to have a deluxe room for the first day and a suite for the second and third days (but from the first day, they said we should go to the suite, not a deluxe room). To make matters worse, there was already someone else's bag in the room. The manager or hotel owner was not present, and the staff lied under the direction of the staff manager. The hotel staff didn't even provide a formal apology, and they were writing down reservations by hand without any reservation system or computer. Is this really a 21st-century 4-star hotel? There was no TV, refrigerator, or hairdryer. Finally, in the suite room, there was a rat trap under the bed. It’s a wooden building, but the floors are uneven. The parking lot is far away, and you have to take a long route, plus there were no parking attendants. One day, another vehicle blocked the driveway, so we had to park outside. I complained, but there was still no parking attendant and only some branches were broken at the entrance, giving an antique interior look. Aside from the good location, there are no advantages. The antique decor is mixed with Chinese, Khmer, English, and French, giving a very improvised feel. The staff were friendly, but the manager who misassigned our room and the overall service mindset need to be improved. There were also frequent power outages, and once they said there was no oil for the generator. Other than the good location and antique design, there is nothing else.

    Reviewed November 09, 2025
    Auto-translated through generative A.I.
  5. 3.6
    SEUNGYOUB from Cambodia
    Family with young children
    Deluxe Double Room
    Stayed 1 night in November 2025

    “Deceive the deluxe into a suite.”

    As soon as we arrived, we were made to sit in the lobby for an hour because they said our reservation was incorrect and did not give us a room. We were assigned a room that was like staff accommodations (deluxe on the first day, suite on the second and third days; however, they insisted on moving us to a suite from the beginning, but it was actually a regular deluxe room). There was also someone else's bag already in the room. The manager or hotel owner was not present, and the staff were lying under the instructions of the management. The hotel staff did not offer a formal apology. The reservation system was handwritten without a single computer. Is this really a 4-star hotel in the 21st century? There was no TV, refrigerator, or hairdryer. In the suite room we finally entered, there was a mouse trap under the bed. The wooden building had an uneven floor. The parking lot was far away and required a long detour, and there was no parking attendant. One day, another vehicle parked in the entrance, forcing us to park our car outside. We complained, but there was still no parking attendant, and they only broke a tree branch at the entrance. The antique interior had no advantages except for its good location. The antique decorations were also mixed with Chinese, Cambodian, English, and French, which gave a hastily assembled feel. The staff were friendly, but the manager who misled us about the room assignment and the overall service mindset needs to be fixed. Additionally, there were frequent power outages, and at one point, they said the generator was out of fuel... Other than its good location and antique design, there was nothing else.

    Reviewed November 08, 2025
    Auto-translated through generative A.I.
Changed to review page 1

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