Friendly Staff, Great Location, and Comfortable Rooms
อเมรอน ลูเซิร์น โฮเต็ล ฟลอรา is highly praised by its guests for its friendly and helpful staff. They are described as amazing, friendly, and nice to talk to. The staff provide good advice about the surroundings, ensuring that guests have a memorable stay. The hotel's location is also a standout feature, with guests appreciating its excellent location. It is conveniently situated, making it easy for guests to explore the surrounding area. The rooms at the hotel are clean, quiet, and comfortable, ensuring a pleasant stay for guests. Overall, อเมรอน ลูเซิร์น โฮเต็ล ฟลอรา is highly recommended by its guests for its friendly staff, great location, and comfortable rooms.
Thank you very much for your kind feedback and for sharing your experience with us. We are pleased to hear that you appreciated our convenient location and the cleanliness and modern design of our rooms.
We sincerely apologize for the inconvenience with the coffee machine and the lack of a wall socket at its designated spot. Your comments have been shared with our maintenance team to ensure this issue is resolved promptly for future guests.
We truly value your understanding and are very pleased that, despite this minor inconvenience, you had an overall pleasant stay. It would be our pleasure to welcome you back again soon.
Warm regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.
Thank you so much for your wonderful review and for sharing your experience in such detail. We’re delighted to hear that you enjoyed our central location, comfortable rooms, and especially the service provided by our front desk team. It’s great to know they helped make your visit to Lucerne even more memorable. We truly appreciate your kind words and look forward to welcoming you back for another excellent stay.
Kind regards,
Andreas and the AMERON Luzern Team
Thank you for your wonderful feedback. We’re glad you enjoyed our location, the comfort of your room, and the service from our team. It’s great to know you had a memorable stay and would like to return. We look forward to welcoming you again at AMERON Luzern.
Best regards,
Andreas and the AMERON Luzern Team
Thank you so much for your kind and detailed review.
We’re delighted to hear that you had a wonderful stay with us and that our central location, friendly team, and in-room amenities all contributed to a positive experience. It’s also great to know that the Wi-Fi on the fifth floor supported your work and that the renovation work did not disturb your stay.
Your understanding regarding the temporary paint smell and the nearby city construction is greatly appreciated. We’re doing our best to minimise any inconvenience while we work on enhancing the guest experience for future visits.
We would love to welcome you back anytime your travels bring you to Lucerne.
Best regards,
Andreas and the AMERON Luzern Team
Dear Carlos
Firstly, I would like to thank you for your trust in our Hotel and for choosing us for your stay in Lucerne. I am extremely Sorry that you had to face this situation with your Room on several occassions and again I would like to assure you that these are not the usual standards of our Hotel. Since our Linen Service is done through an external company we have taken this matter seriously and already discussed with them to avoid issues with the regular Hygene, this and also the behavour of the staff has been addressed to the Houskeeping Manager, please be assured the necessary steps will be taken and trainings will be provided accordingly.
On the other hand I am happy to hear you liked the Hotel and our Location and had a nice time in Lucerne. I would be pleased to welcome you again on any future trips and thereby giving us a second chance to prove a 100% Quality of our services.
Friendly greetings from Lucerne, Dominique Fernandes and the entire AMERON Team.
“ทำเลดีมาก”
ห้องพักสะอาดและทันสมัย แม้ว่าจะมีขนาดเล็กไปหน่อย ทำเลดีมาก ใกล้สถานีรถไฟและสถานที่ท่องเที่ยวหลัก เรามีปัญหากับเครื่องชงกาแฟ: ไม่มีปลั๊กไฟที่จุดที่กำหนดไว้ เราได้รายงานเรื่องนี้ไปยังพนักงานต้อนรับ และมีคนมาพยายามแก้ไข แต่เครื่องก็ยังใช้ไม่ได้อยู่ดี เพื่อใช้เครื่องชงกาแฟ เราคงต้องย้ายไปที่โต๊ะข้างเตียง ซึ่งไม่สะดวกเนื่องจากพื้นที่ในห้องจำกัด โดยรวมแล้วพักได้ดี แต่ก็มีความไม่สะดวกเล็กน้อยนี้
Thank you very much for your kind feedback and for sharing your experience with us. We are pleased to hear that you appreciated our convenient location and the cleanliness and modern design of our rooms. We sincerely apologize for the inconvenience with the coffee machine and the lack of a wall socket at its designated spot. Your comments have been shared with our maintenance team to ensure this issue is resolved promptly for future guests. We truly value your understanding and are very pleased that, despite this minor inconvenience, you had an overall pleasant stay. It would be our pleasure to welcome you back again soon. Warm regards, Liuva Ruano and the AMERON Luzern Hotel Flora Team.