It was hard to communicate with stuffs. Also they clean the room only if we requested. Not a full service, only give us a replacement towel so we requested to change the linen. And I do vacuum by myself because they don’t do it. Only the room size was great but that’s about it. Service sucks, not welcome attitude, non of the service was available at hotel. No breakfast, drinks, snacks, laundry nothing. Location was out of no where. I definitely wouldn’t recommend this hotel to anyone.
family trip to Kenting”
the hotel is ok. though it needs to be refreshed, ei. our bathroom shower tiles had peeling paint! (yes they painted over the tiles and it was peeling.) The rooms were very large and spacious. Great value for the money. The location is across the street from a beach, super easy, but you need a car for everything else.
We booked one night and were informed at the hotel that since we had a child with us - we had to pay an additional fee. We also requested extra pillows and they asked us to pay. It's all about the money here - not the experience. I'd never tell my friends to go here. Very disappointing.
Huge rooms and that’s about it”
Weird location that is far away from the main Kenting street but not necessary with a great view either. The only sea view rooms are family and quads rooms so you get a view similar to a construction site if you get the double room. Great value for money though, it’s hard to find such spacious room with this price. It’s good choice if you spend most of your time outdoors and just come back to sleep.
I am staying in the seaview room, the bathtub is comfortable and air conditioning functioning very well. Nearby got only two food stall, if without transport is hard to go else where. The only not good enough is a little bit noisy when the air conditioner compressor working outside of the balcony. You can hear it in the room.
Superb room, but the breakfast was poor”
The room was fantastic, very spacious and interesting modern design. This room also had a hot tub outside. The location is very nice. Its on the main road but just by the beach. The hotel is in a quiet location despite being by a main road. All the staff were very friendly and helpful. The breakfast is not suitable for europeans. I like all Asian food but do like a continental style breakfast and the breakfast here was too "local". Beware the check in time is 3 pm and you will not be allowed in a minute before!!!
Had a very good and relaxing stay”
I had a very good and relax stay at this hotel. Only 10 min drive from Kenting main street so not to bad. Only bad that the beach close to this hotel is close.But hotel staff and manager do a great work and we got big room to a good price. All in all a great and chill stay.
I will NEVER come back here again! ”
The air condition was not working on the first night, super loud as well. They changed a room for us and that room smell so stinky like poo. Customer service was horrible and didn't feel welcoming at all. Unable to use my oversea credit card and was told it was my card issue but after contact my bank, there was no issue at all. Messy information was given about payment instruction. Disappointment with view and breakfast. Pillow are not comfortable and supportive, feeling too old. Safe was broken. They do have one good thing which was their water pressure - you can take a nice shower there. Other than this, I don't see any value and it was a big disappointment. :(
Hotel room is big ”
The location is very far away from the night market. You really need a transport to travel if you stay there. But the room is big and clean.
Room & Breakfast”
The room was big & clean. We have a nice full sea view from the room too. We were tempting with the nutrition breakfast every morning. It was a nice location to stay if you are looking for a relaxing place.
Nice but a feel of out of season”
The standard is nice and The design and style is Well Implemented and professional. The hotel is located opposite the famous and protected museum-beach of Shadao. That beach looks fantastic both on the pictures of the hotel website and in reality. But the only thing is it is closed to the public because it is protected area. Nice idea but it is just important to know if you think that is the beach you expect to use. The public beach is nice but hard to use because of the 30 meters of corals along the shore. The hotel service is nice and they offer to drive you free of charge to both Kenting street and other places nearby. We visited the hotel in December witch is winter. I guess that was why the dinner was closed and it all seemed a bit out of season. I hope they maybe find some good ideas to compensate for that fact.
Noisy renovation work”
Hotel was in renovation while we were arrived and there was no elevator for my pregnant wife. Fortunately, we were arranged at 2nd flood room. Very large and spacious room, in-room jacuzzy in front of the bed and we have a sea view room that blocked by building between hotel and seashore. It almost a year ago and I think they are in better condition right now.
very nice staff, delicious breakfast, ”
hotel is quite far away from kenting street, it needed to drive ourselves because taxi was expensive and few. The staff was so nice to help us to rent motor car because we arrived there in late evening. they provided delicious breakfast however, their restaurant just provide some snacks and drinks.
Great Hotel, Extremely Friendly and Helpful Staff”
My boyfriend and I and 2 of our friends stayed 2 nights at El Puerto. It was a bit difficult to figure out where it is at first, since it is not in walking distance from Kenting Main Road. My friends and I found a taxi to take us to the hotel. We rented scooters the next day, it made travelling around a lot easier(FYR: we paid NT1000 for 2 scooters for 1 full day). Just go to the front desk and they will call the scooter company for you. If you don't speak Mandarin ask the staff at the hotel to help, they speak a good amount of English. The hotel has a car that can shuttle you and your group as well but only when they are not busy, just ask the receptionist. The staff there are very friendly and very helpful. The room was very big, the four of us stayed in one room and we had plenty of space. The room as well as the bathroom were clean. We had a great stay here.
Good value hotel”
Quiet environment, clean spacious room and comfortable beds , high speed Wifi, close to water activity area. Breakfast buffet provide good quality, delicious food. There's free pick up between the night market and hotel. Staffs are really helpful and friendly.
It's really our decent stay, the staff were very helpful even we missed the breakfast time, they made one for us. it's really close to "south point and main 主要的旅遊 however, it's only recommend to peopleo who will drive themselves.
The hotel is located besides the main street and easy to find. In addition, it faces to the beautiful sea view. The furniture design for each room is very stylish. The breakfast is very good as well. However, there were many dogs besides the hotel. For those who afraid of dogs may have some problems.
Kenting trip with kids”
Pros - spacious room, super size bed, sufficient bathroom amenities and water refill. Great to equip with private patio inside your room. Water pressure is very good and strong. Cons - A/C a bit too noisy, cleanliness of bathroom telephone is terrible. Need a bit refurbishment for the overall hardware to keep the condition in good shape.
Very good design room! Big room
Great hotel but a little far from town centre ”
the best motel in kenting”
very good service very clean room very big room best seaview
We keep coming back”
We have stayed here 5 times now over the years. We like the location, it. Is quite far away from the madness of Kenting Street, opposite a protected beach. It is quite, beautiful with pretty sunsets. The hotel is clean and the rooms are spacious. But it is quite quirky in its design. For example, they went for an industrial design look with exposed pipes in the ceiling. These are actually quite noisy whenever someone above you uses the bathroom. We always choose the mountain view room on the ground floor. It has 'n little outdoor space with a huge bathtub, which is nice. The staff don't speak English, but they are willing to try to communicate using Google translate.
Breakfast only served between 8am and 9.30am is absolutely tooooo early for a vacation in my opinion”
The room is clean and spacious n cozy, the wifi is a bit slow. We passed the breakfast coz we found it too rush to wake up for food. Value for money if they can serve breakfast at a reasonable time frame.
Thank you for giving us advice
Some good, some not so good”
Pros: spacious loft-style room; quiet location. Friendly staff. Cons: no shuttle service to town; very poor breakfast (hamburger and fries every day! ); room cleaning only average; TV picture quality and channel choice poor.
Fabulous room -- too far from anything”
It was fine for a last minute grab split between several people, but it was so far that by the time we totaled up cab costs and time wasted, I'd rather spend more and be on Kenting Street. For sure. It's a 300NT ride everytime you want to go anywhere but the beach outside. The beach outside is pretty, but it's very sharp coral and the sandy part is off-limits as a park reserve. Overall, I'd say skip it, unless you have your own transportation.
big big room”
we have 4a2c. room, bed and toilet is big. staff wise... average. free parking just outside the hotel.
New Place and big room”
We reserved a family room, is was big and comfortable. Staff are nice and helpful, the location is a bit fat away from main street, quiet, is a good place for relax
room is big for 4 adults n 2young kids. can add bed at additional cost if u want, else can slp on the small sofa.
Great stay ”
Great compact hotel. Fantastic mountain view room. Can improve bathroom privacy. Like the natural wood usage, and simple finishing.
Very cosy and comfortable”
It feel like a holiday home,not a hotel!can truly chill out
Quiet and peace with great atmosphere ”
Relax but exciting, invaluable experience ！
pretty clean, cozy, friendly.”
nice place!!! very comfortable and feeling well”
Very nice ,special ,but a bit far”
Very comfortable and relaxing”
Enjoyed the stay very much, I will definitely choose this hotel again if I visit Kenting once more.
Basically it is a nice hotel nice location good service . clean room. IF I have chance to come to this city one more time. I will still choose it.
amazing Kenting ! a place that u must go once !”
Its really cool hotel. Amazing sea view, clean rooms, lovely breakfast. What a wonderful stay !
friendly staff! ”
El Puerto Hotel”
I like the big room with sofa sitting area for 4 persons. Reasonable price for such spacious room but location is far from Kenting street.
Clean. But the breakfast is not as good as I expect. I have to checkout at 11 am and no late checkout can be arranged. The staff are not very polite.
The breakfast was a hug disappointment.
A Comfort Hotel”
Comfort and nice
Clean new spacious hotel without pretence”
服务很好，过了马路就海，在阳台吹海风感觉很棒 早餐虽然只有美食汉堡 但是分量很足 现做，味道也很不错 下次垦丁 还是锁定你
客观说一下这次的入住. check in - 交了门卡 - 电梯不能刷卡 - 客服重做门卡 - 顺利上楼 - 门卡感应开门没反应 - 发现不用门卡就能直接开门 - 15mins后工作人员上来换门禁电池 - 出外游玩 - 回来后洗澡发现热水是黄色的 - 客服说热水器有问题在维修 - 十多分钟后开始正常,但水压非常低,几乎是一条线 - 睡觉. 我觉得旅店需要把细节做好,因为小问题真的太多了,除去了这次之外,这旅店真心漂亮,房间超级大!当然客服也是非常nice,最后在走的时候送了小礼品作补偿.但是最大问题就是晚上真的太无聊了..周围都是黑的,连便利店都没有..
房间超级大 早餐很棒 阳台能看到海 可以发呆一下午 就是周边没有餐饮店 需要打车去垦丁大街觅食