แกรนด์ อีโซรา กูตา รีสอร์ต (Grand Ixora Kuta Resort)

Dear Mr. Toe, Thank you very much for taking the time to share your experience with us. We are pleased to know that you had a comfortable stay and enjoyed your time at our hotel. However, we sincerely apologize for the inconvenience you experienced during the check-in process. We fully understand how tiring it can be to arrive after a long journey, and we regret that our service did not meet your expectations at that moment. Your feedback has been shared with our Front Office team as a reminder to always prioritize guests at the counter, especially during check-in. We truly appreciate your kind comments about the rest of your stay and hope to have the opportunity to welcome you back in the future with an improved experience from the very beginning. Cordially Yours, Eri Angga Asst.FO Manager

Dear Weni, Terima kasih telah berbagi pengalaman menginap Anda bersama kami. Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan tim kami dan menikmati kenyamanan kamar serta hidangan sarapan yang kami sediakan. Kami juga berterima kasih atas masukan Anda mengenai AC di kamar. Hal ini akan menjadi perhatian kami agar ke depannya dapat memberikan pengalaman menginap yang lebih sempurna bagi setiap tamu. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya dengan pelayanan yang sama baiknya, atau bahkan lebih baik lagi. Salam hangat, Awan Asst.Front Office Manager

Dear Mr.Ibnu Thank you very much for taking the time to share your feedback. We are delighted to know that you found our location strategic and comfortable, appreciated the cleanliness of the hotel, and experienced the friendliness of our staff. We also appreciate your suggestion regarding breakfast. Your feedback about adding more menu variety is well noted and will be taken into consideration for future improvements. Additionally, your idea to add a fitness facility, even a simple one, is truly valued and will be shared with our management team for review. Thank you once again for your constructive feedback. We look forward to welcoming you back in the future. Cordially yours Eri Angga Asst.FO Manager

Dear Mr.HAI Thank you very much for sharing your experience with us. We are truly delighted to hear that you enjoyed our service, breakfast buffet, facilities, and the hospitality of our accommodating staff. It is also our pleasure to know that we could assist you with the power point adapter and that you were satisfied with our daily room cleaning service. We sincerely appreciate your constructive feedback regarding the bed sheets and towels. Please rest assured that this has been shared with our management and team for improvement. Your feedback is very valuable to us as we continuously strive to enhance our guests’ comfort. We look forward to welcoming you back and providing an even better stay in the future. Cordially Yours Eri Angga Asst.FO Manager

Dear Michael Thank you very much for your positive review. We are delighted to hear that you enjoyed our strategic location, quiet environment, friendly staff, and clean rooms. We’re also glad that the easy access to the airport, nearby ATM, convenience stores, and transportation options such as Grab contributed to a comfortable stay. Your kind feedback truly motivates our team to continue delivering excellent service. We look forward to welcoming you back and hope to serve you again in the near future. Warm regards, Suyatmika Front Office Supervisor

Dear Abelmagid Thank you very much for your wonderful review. We’re delighted to hear that you enjoyed our clean facilities, professional team, and pleasant breakfast. It’s also great to know that you felt secure during your stay. Your trust and positive feedback mean a lot to us. We truly look forward to welcoming you back on your next visit! Warm Regards Suyatmika Front Office Supervisor

Yth. Ibu Putri, Terima kasih atas ulasan positif yang telah Anda bagikan mengenai pengalaman menginap di Grand Ixora. Kami sangat senang mengetahui bahwa Anda menilai harga yang kami tawarkan sebanding dengan fasilitas yang diberikan. Kami juga berterima kasih atas apresiasi Anda terhadap keramahan staf, kebersihan kamar, serta fasilitas kolam renang yang aman dan nyaman untuk anak-anak. Selain itu, kami senang lokasi hotel yang dekat dengan pusat perbelanjaan dapat menambah kenyamanan selama Anda menginap. Ulasan Anda menjadi motivasi bagi kami untuk terus menjaga dan meningkatkan kualitas layanan. Kami berharap dapat menyambut Anda dan keluarga kembali di Grand Ixora pada kesempatan berikutnya. Hormat kami, Manajemen Grand Ixora

Dear Mr.Daniel, Thank you for staying with us and sharing your memorable experience! We are truly honored to hear that our service stood out to you ,it means a lot to the whole team. We are also glad that you enjoyed the room facilities, amenities and beautiful location. We are so happy everything was perfect for you, and we look forward to welcoming you back soon! Cordially Yours, Eri Angga Asst. FO Manager

Dear Ms.Selldah, Thank you very much for choosing to stay with us and for sharing your wonderful experience. We are delighted to hear that you discovered our hotel through TikTok and decided to extend your stay after your first night. It is truly rewarding to know that you enjoyed the overall vibes, facilities, and especially the service from our team. We are also glad that our luggage storage service could assist you, allowing you to explore Denpasar comfortably before your evening flight. Your kind words mean a lot to us and serve as great motivation for our team to continue delivering excellent service. We look forward to welcoming you back again on your next visit to Bali. Warm regards, Eri Angga Asst.FO Manager

Dear Mr.Herman, Thank you very much for your wonderful feedback and kind words. We are truly delighted to know that you had such an exceptional experience during your stay. It brings us great joy to hear that our team’s hospitality made a lasting impression and contributed to a memorable visit. Your appreciation means the world to us, and it will be shared with the entire team who take great pride in delivering heartfelt service. We look forward to welcoming you back to Grand Ixora for another unforgettable stay. Cordially Yours, Eri Angga Asst.FO Manager

Dear Shane, Thank you so much for taking the time to share your thoughts with us. We're truly happy to hear that our front desk and housekeeping teams were able to make your stay more comfortable—they’ll be so glad to know their efforts were appreciated. We’re really sorry to hear that some of our facilities didn’t meet your expectations. At the moment, it’s true that we haven’t yet provided laundry or ironing services, and we understand how that might have been an inconvenience during your stay. We truly appreciate your understanding, and this is something we’re continuing to look into for the future. As for breakfast, we do our best to offer a variety of options—from Asian to continental to vegetarian dishes—so that guests from different backgrounds can enjoy something familiar. That said, we’re very sorry to hear that the taste didn’t meet your expectations. Your feedback is incredibly helpful, and we’ll definitely take it into consideration as we work on improving our menu and o

Dear Ana, Thank you so much for taking the time to share your wonderful experience at our hotel! We are absolutely delighted to hear that your stay was a pleasant surprise and that we were able to make your visit convenient and enjoyable. It's fantastic to know that our proximity to the airport was a key advantage for your travel plans. We understand that sometimes unexpected situations like lost luggage can be quite stressful, and we're thrilled that our staff's kindness and willingness to assist made a positive impact on your stay. We're glad to hear that you enjoyed the diverse selection and fresh fruit offerings to start your day on a high note. Once again, thank you for choosing to stay with us, and for sharing your positive feedback. We truly appreciate your kind words and look forward to welcoming you back in the future. If you ever plan another trip to the area, please don't hesitate to reach out. Warm regards, Awan Duty Manager

Dear Ms.Fiona Thank you very much for your kind review. We’re delighted to hear that you enjoyed our convenient location, with easy access to restaurants, shopping areas, Waterbom Park, and the beach just across the road. We’re also pleased to know that you found the rooms clean and our staff helpful. Your positive feedback truly motivates our team to continue providing the best service possible. We look forward to welcoming you back for another enjoyable stay in the future. Cordially Yours Eri Angga Asst.FO Manager

YTH Bpk. IB.Raditya Terima kasih atas ulasan positif yang Bapak/Ibu berikan. Kami sangat senang mengetahui bahwa Bapak/Ibu merasa puas dengan keramahan karyawan kami, lokasi hotel yang strategis, serta kondisi kamar yang bersih dan nyaman untuk beristirahat. Ulasan positif ini menjadi motivasi besar bagi seluruh tim kami untuk terus memberikan pelayanan terbaik. Terima kasih atas kepercayaan dan dukungannya. Kami berharap dapat kembali menyambut Bapak beserta keluarga di Grand Ixora pada kesempatan menginap berikutnya. Salam hangat, Eri Angga Asst. FO Manager

Dear Marie, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room. Cleanliness and well-maintained facilities are part of our service standards, and our team always performs a double check before each guest’s arrival. We truly regret that your experience did not reflect the standards we aim to deliver. Your feedback has been shared with our housekeeping team as an important reminder to ensure greater attention to detail in the future. We’re glad to know you appreciated our great location, breakfast variety, and friendly staff. Once again, we apologize for the shortcomings during your stay and appreciate your valuable input to help us improve. Warm regards, Awan Asst.Front Office Manager

Dear Conor Thank you for choosing to spend your last day in Bali with us and for sharing such a lovely review. We’re delighted to hear that our location, facilities, and atmosphere provided exactly what you needed before your late-night flight. It’s great to know that you were able to rest comfortably, refresh, and relax by the pool — and we’re especially pleased that you enjoyed the food at our poolside restaurant. Your recommendation truly means a lot, and we’re honored to be the nicest place you’ve tried in the area. We would be very happy to welcome you back for another day use or even for a longer stay on your next visit to Bali. Safe travels, and we hope to see you again soon. Best Regards Suyatmika Front Office Supervisor

Dear Victoria, Thank you for your wonderful review! We’re so happy to hear that you had a great experience staying in Room 3208 for your honeymoon. It’s fantastic that you enjoyed the spacious and clean room, the delicious and affordable food at our café, and the relaxing Escape Spa. We’re also glad you appreciated our peaceful surroundings, convenient location near the airport, and the nearby eateries. It’s great to know that everything made your stay enjoyable. We would love to welcome you back for another memorable visit in the future. Thank you again for choosing us, and we look forward to hosting you on your next trip! Best regards, Awan Duty Manager

Dear Jin, Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location convenient and appreciated the proximity to the airport, shopping mall, and restaurants. We apologize for the issues you encountered with the check-in process and the room assignment. It’s disappointing to hear that our staff did not meet your expectations in terms of friendliness and service. We strive to provide a welcoming and accommodating experience for all our guests, and we regret that we fell short in this instance. Your comments regarding the room conditions and the cleanliness of the bed sheets have been noted. We will address these concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to better serve you in the future and provide a more positive experience. If you have any further concerns or suggestions, please feel free to reach out to us directly. Sincerely, Awan Duty Manager

Dear Sara, Thank you for sharing your thoughts with us, and for highlighting both the bathroom condition and the positive aspects of your stay. Cleanliness of our rooms and facilities is very important to us, as we want every guest to feel comfortable during their time here. We’re also continuously refreshing and upgrading our facilities to keep them in good condition and up to date. We’re delighted to hear your kind words about our friendly staff and our convenient location near the airport. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for an even better experience next time. Warm Regards, Awan Asst.Front Office Manager

Dear Wiwiek, Thank you so much for your thoughtful review. We're delighted to hear that you enjoyed your stay and found our location convenient—especially being close to the airport, Krisna Oleh-Oleh, Laota Restaurant, and Lippo Mall. We're also very grateful for your kind recommendation—it truly means a lot to us. We look forward to welcoming you or your friends and family back on your next visit to Bali! Warm regards, Awan Asst.Front Office Manager

Dear Kathleen, Thank you for sharing your feedback and for your kind words about your stay with us. We would like to clarify that our hotel is not specifically promoted as a halal hotel. However, we do serve food options that can be enjoyed by guests from different cultures and beliefs. Regarding alcoholic beverages, at the moment we provide beer as part of our menu selection. We truly appreciate your comments, as they help us better understand our guests’ expectations. We hope to have the pleasure of welcoming you back and providing you with another enjoyable experience. Warm regards, Awan Asst.Front Office Manager

Dear Mike, Thank you so much for your wonderful review! We're thrilled to hear that you had an exceptional stay and enjoyed our convenient location near the airport, Lippo Mall, and Jerman Beach. It’s also great to know you appreciated the modern and clean environment, as well as the relaxing atmosphere of our restaurant. Your kind words truly mean a lot to us. We look forward to welcoming you back for another memorable stay! Warm regards, Awan Asst.Front Office Manager

Dear Hana, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and appreciated our convenient location near the airport and nearby stores. It's great to know that the complimentary drinks, mineral water, and the comfort of your room made your stay even more enjoyable. Our team takes pride in paying attention to detail and ensuring every guest has a pleasant experience, so your kind words truly mean a lot to us. Thank you for recommending us, and we hope to welcome you back soon for another excellent stay! Warm Regards, Awan Duty Manager

Dear Serafin, Thank you so much for your fantastic review! We’re thrilled to hear that you had a great stay and found our hotel to be excellent value for money. It’s wonderful to know that you enjoyed our convenient location, clean and well-equipped rooms, and friendly, responsive staff. We’re also glad you appreciated the garden/pool view and that the Wi-Fi and air conditioning met your needs. Your 5/5 rating means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future! Best regards, Awan Duty Manager

Dear Diah, Terima kasih atas ulasan Anda tentang pengalaman menginap di Grand Ixora Kuta Resort. Kami senang mengetahui Anda dan keluarga mendapatkan pengalaman inap yang menyenangkan. Ulasan Anda sangat berarti bagi kami, dan sangat membantu bagi traveler lain untuk menentukan akomodasi menginap di Kuta, Bali. Kami harap dapat menyambut Anda dan keluarga kembali di lain kesempatan. Salam hangat, Awan Duty Manager

Dear Winny, Thank you very much for your wonderful review. We are thrilled to hear that you had an excellent stay and that every aspect of your experience—from our convenient location and cleanliness to the friendliness and helpfulness of our staff—met your expectations. It was a pleasure to have you with us, and we truly hope to welcome you back for another memorable stay in the future. Warm regards, Awan Asst.Front Office Manager