Excellent and supportive Staff from front desk Upto GM.”
Variety of entertainments--excellent fire show.
Excellent sports team. Very friendly front desk.
รีวิวเมื่อ 17 กรกฎาคม 2018
เข้าพัก 1 คืน เมื่อเดือนพฤษภาคม 2018
Privacy issue, Malfunction AC in many rooms, unprofessional staff”
Your privacy and security is at stake as hotel staff would just break into the guest rooms whenever they want with their spare keys. Our rooms were broken into when we were not in our rooms and were never informed. When questioned about it after realizing that they (some staff) have been in our rooms while we were away, they informed us that its because due to a complaint we made about the air conditioners not working properly and had come to attend it. We believe it would never be a hotel policy to just break into guest rooms while guests are away. The staff should have acted professionaly by informing us that they have come to attend our complant regarding the AC without just breaking in and putting our privacy and security at stake. Even after complaining again that what they did was wrong that we do not have any privacy when you just freely break into guest rooms, they refused to admit their fault. Eventhough we've been in so many hotels all over the world, never did once such unprofessional, unsaftey incident ever occured.
Apart from this incident, we had to move in between 2 rooms as the 1st room we received have had a broken AC which we realized after while of checking in as the room never did cool. It seem the hotel staff do not check the rooms and its faults before giving it to the guests.
After few hours of a boiling stay in the 1st room and after our 1st complaint about it, the technical staff attended to repairing the AC which we realized would take forever and we decided to reqeust for a change in the room. Even the 2nd room never did cool properly and it was devastating. We realized it was the same for many rooms in the hotel.
The rooms never provide bottled water and you have go all the way down to 1st floor to refill yourself some water! first such encounter in an hotel!
Our stay kind of felt horrible, firstly the rooms were never cool eventhough it was AC, followed by all other pathetic incidents majorly the privacy concern for the gu
รีวิวเมื่อ 05 พฤษภาคม 2018
เข้าพัก 1 คืน เมื่อเดือนเมษายน 2018
รีวิวเมื่อ 16 เมษายน 2018
เข้าพัก 4 คืน เมื่อเดือนเมษายน 2018
One of our best holidays in Asia!”
The hotel was wonderful, offered a lot of sport activities for our teenagers but even for the small daughter (7). The staff were very kind and helpful, food was yummy, beach was just in front of the hotel, nice and clean. Not very good for swimming but with big waves to play in. We really enjoyed this holidays and hope to come soon back
รีวิวเมื่อ 07 เมษายน 2018
เข้าพัก 3 คืน เมื่อเดือนมีนาคม 2018
It's got everything you want, really”
Very good food, we had a lovely deluxe room, great pool, right on the beach, great facilities, all-inclusive, we had a great time with our one year old baby who was a real hit with the staff, they couldn't do enough for us.
รีวิวเมื่อ 03 เมษายน 2018
เข้าพัก 1 คืน เมื่อเดือนมีนาคม 2018
Blissful ondwr ”
Came to this hotel for a day trip two weeks back and found the place quite well laid out and equipped. Decided to come with my family to stay one night on fb basis. The hotel and staff are super. They a have separate sports centre which is well laid out without intruding on the privacy of the main hotel. The unique plus on this hotel stay is its layout and blissful setting. The food is good and not too many. The entertainment and sports centre staff have something great that no other hotel that i have visited down south which are run my major hotel chains can match. Nishan and team, keep going... F@b team and staff thanks for making our stay altogether blissfull...
Wonderful beachside hotel. Excellent buffet style food which catered for all tastes. Staff were so friendly and smiling all the time. Rooms were very nice with sea-view and balcony. Spotlessly clean and fairly well maintained. Plenty of sun-beds and large grounds with room to move to around without encroaching on others. We tended to go nearer the sea as there was more shade from the palm trees and a slight cooling breeze as the sun was very fierce. The red flags were flying most of the time so this is not an ideal beach for swimming from but fine for a paddle. The slight downside is the number of guys on the beach trying to get you to take a tour but they were all very polite and would leave you alone (or just have a chat) if you were not interested. There are also quite a few dogs that laze around on the beach looking for a free meal. Signs in the hotel warned against feeding and petting the dogs which obviously encouraged them to stay. I saw several guests feeding and petting them!!
รีวิวเมื่อ 12 มีนาคม 2018
เข้าพัก 1 คืน เมื่อเดือนตุลาคม 2017
Good Place to Relax”
It was my first time of visit to Mermaid and had a good time with my wife. Unexpectedly i had reserved as all inclusive package thus it was lovely, entitle on unlimited local beverages and bites. And Buffet also nice. Most creditable part is they delimited plastic water bottles and PVC substances.
That is really appreciated and i would like to recommend this hotel like worth rest. Thanks to the Management and Crew. Buddhi.
Took late, all inclusive,booking and didn't disappoint. All staff attentive and honestly friendly. Room overlooking sea, newly decorated, hotel very clean and food has good choices on offer. Pool clean. Only downside for us was the beach ... beautiful but would of have to run the gauntlet of beach sellers .... so didn't bother!!!!!. Would visit again.
Such an amazing way to end a brilliant week in Sri Lanka. The staff were brilliant and friendly from the off and the location of the hotel, right on the beach was perfect, caught the most perfect sunset from there as well. Rooms were lush, clean and cool and the grounds, garden and pool are amazing. Also unusual for a resort but the bar and restaurant were really reasonably priced and delicious, try the Prawn Curry and Grilled Seafood. Thanks all for a great end.
We thought this place was a great by Sri Lankan standards. We're used to hotels trying to "dip a little deeper" for this and that, whether for water or overpriced food. We chose this place because all was included with the price on AGODA. The staff did a great job. The facilities were great. I suggest that if you want it quiet getting a room farther from the reception. We loved our room but it lacked privacy on the poolside porch. I highly recommend it.
We stayed here on our first night in Sri Lanka because it was easy and not too far away from the Colombo airport. The hotel staff here is incredibly friendly and helpful, remembering our names and preferences immediately. We had a really fun time with the fitness guy, as he taught us to play cricket for the first time! It's a pretty quiet hotel and the beach in this area isn't as beautiful in the south, but a nice and easy start to a vacation. The meals were also quite good with local and Western options, and all-inclusive is a good deal if you like to drink.
รีวิวเมื่อ 08 มกราคม 2014
เข้าพัก 8 คืน เมื่อเดือนมิถุนายน 2013
Stayed here at the end of trip around Sri Lanka”
Good pool, all inclusive is great value, friendly staff
I stayed here with my wife at the end of our tour around Sri Lanka. We stayed in more expensive places as we toured around, but this beach hotel was great value for money. Pool as great, and there are plenty of sports activities. Our room overlooked the beach and ocean - the seas were too rough to swim but it was still good to be close to the ocean.
Not too far from Colombo, and if you are flying out late it does not take too long to drive.
รีวิวเมื่อ 16 กันยายน 2013
เข้าพัก 1 คืน เมื่อเดือนสิงหาคม 2013
Good value high standard all inclusive hotel.”
Value for money, buffet meals, quiet and peaceful.
Check in was quick, the room was spacious with comfy bed and bed linen, The bathroom was clean and well appointed. The buffet breakfast lunch and dinner was all included and of a high standard. The staff were very attentive and friendly. The pool and lounge area was lovely overlooking the ocean. I really couldn't fault this hotel, except they had free wifi but only in the lobby area, it would have been good if it was in the lounge area as well.