Dear Keiko,
Thank you for taking the time to share your experience following your recent stay at Radisson on Flagstaff Gardens.
We are pleased to hear you found the room clean, enjoyed the view, and appreciated the service from our front desk team. However, I sincerely apologise for the inconveniences you experienced, especially regarding the extra bed, inconsistency in amenities, towel supply, and the interaction with our housekeeping team. This is not the standard we aim to deliver, and I understand how these issues affected your overall impression of the hotel.
Your comments have been shared with our housekeeping and front office teams so we can ensure better coordination and guest communication moving forward. We also appreciate your feedback on the shower design and will take it into account as we review our room features.
Thank you again for your honest feedback. We hope to have the opportunity to welcome you back for a much improved experience.
Warm regards
Justin Phillips
Dear Mohammed,
Thank you so much for sharing your feedback with us. We’re delighted to know that you enjoyed our convenient location, quiet atmosphere, and welcoming team – your kind mention of Donna and the staff truly means a lot to us.
We’re pleased to hear that you found the rooms comfortable and appreciated the rain shower. At the same time, we value your comments regarding breakfast and will certainly take this on board as we look at ways to improve our offerings.
It’s wonderful to know that Radisson Flagstaff remains at the top of your list when visiting Melbourne. We look forward to welcoming you back again soon for another comfortable stay.
Kind Regards,
Donna Nikolova
Front Office Manager
Radisson on Flagstaff Gardens
Dear R.A.,
Thank you for taking the time to share your feedback. We are delighted that you enjoyed our location and the cleanliness of the property. We appreciate your comments regarding the hot water and facilities, and we will work on improving these areas to enhance future stays. We hope to welcome you back to Radisson on Flagstaff Gardens Melbourne soon.
Best regards,
Kubra Pekru
Marketing and Admin Assistant
Radisson on Flagstaff Gardens Melbourne
Hi Rebecca,
Thank you for your wonderful review and for taking the time to share such detailed feedback.
We’re pleased to hear you enjoyed the comfort of the room, the water pressure and the convenient location opposite Flagstaff Gardens, which is perfect for a walk and exploring Melbourne.
Following our transition into the EVT Hotels & Resorts portfolio in January 2026, the hotel is preparing for an exciting transformation ahead of its relaunch as Rydges Flagstaff Gardens Melbourne in late 2026.
We hope to welcome you back again soon.
Kind regards
Flagstaff Gardens Hotel Team
Dear Colin,
Thank you for choosing to stay with us at Radisson on Flagstaff Gardens Melbourne, and for sharing your feedback.
We are pleased to hear that our central location, amenities, and the service provided by our team contributed positively to your stay. It is always our aim to ensure a comfortable and seamless experience, and your kind words regarding our cleanliness, Wi-Fi, and water pressure are much appreciated.
We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
Warm regards,
Justin Phillips
General Manager
Radisson on Flagstaff Gardens Melbourne
Dear Katrina,
Thank you for taking the time to share your recent experience at Radisson on Flagstaff Gardens Melbourne.
We are pleased to hear that you enjoyed our convenient location near Queen Victoria Market and found our rooms clean and comfortable. Your comments regarding the shower setup and water temperature are sincerely appreciated and have been shared with our maintenance team for review and improvement.
It is always a pleasure to receive guest feedback, and we thank you for your recommendation. We hope to welcome you back again soon for an even more seamless experience.
Warm regards,
Justin Phillips
General Manager
Radisson on Flagstaff Gardens Melbourne
Dear Hathamunage,
Thank you for your wonderful review! We're delighted to hear that you enjoyed your room overlooking the Flagstaff Gardens and found our location so convenient for exploring the city and visiting the Victoria Market. It’s great to know that our staff provided friendly and helpful service during your stay.
We appreciate your feedback regarding the condition of the room and the check-out process, and we will certainly address these concerns to enhance our guests' experience. We’re glad to hear that overall, you had an excellent stay, and we truly appreciate your recommendation. We hope to welcome you back for another fantastic visit soon!
Kind Regards,
Justin Phillips
General Manager
Dear Alexis,
Thank you for your feedback and for choosing to stay with us. I am pleased to hear you enjoyed our location and found the team helpful and the beds comfortable. We appreciate your comments regarding the bathroom and cleanliness—this has been noted and shared with our housekeeping and maintenance teams for review.
We hope to welcome you back again, and please do not hesitate to request one of our Flagstaff Gardens view rooms for your next stay.
Kind regards,
Justin Phillips
General Manager
Radisson on Flagstaff Gardens Melbourne
Dear Su,
Thank you for your wonderful feedback and for being a loyal guest. We are delighted to hear that you enjoy our park-facing rooms and that our team’s attention to detail and assistance enhances your stay. We appreciate your continued support and look forward to welcoming you back on your next visit to Melbourne.
Best regards,
Kubra Pekru
Marketing and Admin Assistant
Radisson on Flagstaff Gardens Melbourne
Dear Liza,
Thank you for your kind feedback. We are pleased to know you enjoyed your stay and found the location and facilities convenient and well maintained. Your comments regarding areas for improvement are appreciated and have been noted for review.
We hope to welcome you back to Radisson on Flagstaff Gardens Melbourne in the near future.
Kind regards,
Justin Phillips
General Manager
Dear Michael,
Thank you for taking the time to share your feedback. I am pleased to hear that you found our staff friendly and the location convenient. However, I am sorry to hear about your concerns with the cleanliness of the room, particularly the walls. This is certainly not the standard we aim to uphold, and I understand how it impacted your overall experience.
Your comments have been shared with our housekeeping team for immediate attention. We take cleanliness very seriously, and I appreciate you bringing this to our attention.
We hope you’ll consider giving us another chance in the future.
Best regards,
Justin Phillips
General Manager
Radisson on Flagstaff Gardens Melbourne
Dear Ahmad,
Thank you for sharing your experience. We are pleased to hear you enjoyed the convenient location, comfortable room, and friendly service. We hope to welcome you back to Radisson on Flagstaff Gardens Melbourne on your next visit to the city.
Best regards,
Kubra Pekru
Marketing and Admin Assistant
Radisson on Flagstaff Gardens Melbourne
Dear Lim,
Thank you for your great review. I am glad you enjoy our convenient location and choose to stay with us when in Melbourne. Your tip about the quieter rooms facing the rear apartments is appreciated. We look forward to your next visit.
Sincerely,
Justin Phillips
General Manager
Radisson on Flagstaff Gardens Melbourne
Hi Martin,
Thank you for your wonderful review.
We’re delighted you enjoyed the location, cleanliness, and breakfast offering during your stay.
Following our transition into the EVT Hotels & Resorts family on 1 January 2026, the hotel will undergo a full refurbishment ahead of our relaunch as Rydges Flagstaff Gardens in late 2026. We look forward to welcoming you back in the future.
Kind regards,
Flagstaff Gardens Hotel Team
Dear Brian,
Thank you for your review. We are delighted you enjoyed the smooth check-in, clean room, Happy Hour, and breakfast. We look forward to welcoming you back for another enjoyable stay at Radisson on Flagstaff Gardens Melbourne.
Best regards,
Kubra Pekru
Marketing and Admin Assistant
Radisson on Flagstaff Gardens Melbourne
“ดีเยี่ยม”
フロントにたまたま日本人がいて丁寧だった。部屋もきれいで、景色も良かった。ただ3人で泊まると予約してたのに、エキストラのベッドは用意されてなくて、チェックイン後にしてたし、バスタオルも後から持ってきてくれた。用意されてたアメニティは2つずつで、ボディソープ2つとシャンプー1つとボディミルク1つで、ここのホテルはコンディショナーはないのか…と思ったら、翌日はボディソープ1つ、シャンプー2つコンディショナー1つ、ボディミルク1つだった。適当に何個か置いてるんだな、と思った。2泊目もバスタオルは2つしかなくて、1つ追加の連絡しないといけなかったし。チェックアウトは1時間後に変更出来るけど、どうされますか?とホテル側が聞いてきたのに、チェックアウトの日に朝に掃除の人が部屋に来て、チェックアウトは何時なのかと聞いて、遅いことを伝えると嫌そうな顔して去っていった…。そもそもそういう連絡は客じゃなくて、フロントの人に聞きなよと思うし、感じ悪い。シャワーの高さや向きが固定のタイプで洗いにくいし、格好いいのかもしれないけど、水がはねないようにするパーテーションが短くて、シャワー使いにくかった。いいところのホテルというイメージあったから、色々残念だった。
Dear Keiko, Thank you for taking the time to share your experience following your recent stay at Radisson on Flagstaff Gardens. We are pleased to hear you found the room clean, enjoyed the view, and appreciated the service from our front desk team. However, I sincerely apologise for the inconveniences you experienced, especially regarding the extra bed, inconsistency in amenities, towel supply, and the interaction with our housekeeping team. This is not the standard we aim to deliver, and I understand how these issues affected your overall impression of the hotel. Your comments have been shared with our housekeeping and front office teams so we can ensure better coordination and guest communication moving forward. We also appreciate your feedback on the shower design and will take it into account as we review our room features. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back for a much improved experience. Warm regards Justin Phillips