The Alana Hotel & Conference Sentul City

The Alana Hotel & Conference Sentul City

Jl. Ir.H.Juanda No 76 Sentul City , Bogor, Sentul, Bogor, Indonesia, 16810
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Deluxe - Bed The Alana Hotel & Conference Sentul City
Deluxe - Bed
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    Lobby The Alana Hotel & Conference Sentul City
    Ballroom The Alana Hotel & Conference Sentul City
    Coffee shop The Alana Hotel & Conference Sentul City
    Deluxe - Bed The Alana Hotel & Conference Sentul City
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    Exterior view The Alana Hotel & Conference Sentul City

    Guest reviews

    8.4
    Excellent
    /10
    (161 reviews)See what guests said
    10.0
    Exceptional

    "Breakfast , lunch buffet are excellent."

    Dade

    -

    November 11, 2018

    8.7
    Excellent service
    Recommended by 91% of guests

    Property highlights

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    This property is in high demand!Last booked 9 hours ago
    Excellent
    Location
    8.6
    See map
    Excellent location
    Value for money8.1
    Location rating8.6
    Nearest airportHalim Perdanakusuma International Airport (HLP)
    Distance to airport35.2 km
    Select your room
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 26 m²/280 ft²
    • Shower
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 26 m²/280 ft²
    • Shower
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 54 m²/581 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices

    What people love about the property

    • 10.0
      Exceptional

      "We stay in suite room with 2extra bed, overall everything is satisfying."

      jim

      |

      January 8, 2019

    • 8.4
      Excellent

      "If you want play around Sentul, Ah Poong, Gunung Pancar, this hotel is a great place to stay."

      Albert

      |

      August 12, 2018

    • 8.0
      Very good

      "Location is great, just accross ah poong floating restaurant complex."

      Luzty

      |

      September 11, 2018

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    More about The Alana Hotel & Conference Sentul City

    More about The Alana Hotel & Conference Sentul City

    8.4
    Excellent

    "I like this hotel for its high standard hospitality, tasty h..."

    Adlia

    |

    November 9, 2018

    An overview

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    What they offer

    9.6
    Exceptional

    "Nice big hotel with spacious room & balcony."

    Jeff

    |

    September 3, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (161)Booking.com Reviews (69)
    8.4
    /
    10
    Cleanliness8.6
    Facilities8.1
    Location8.6
    Service8.7
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (161)
    All room types
    Showing 71 verified guest comments
    1234
    9.2
    Exceptional
    Yuvan from Indonesia
    Family with young children
    Suite
    Stayed 2 nights in January 2019
    Nice hotel and great breakfast ”
    Stayed for 2 nights in Suite and it was really nice. My sons were really enjoying their stay. Breakfast was really great with so many choices of foods and also suit for children. Swimming pool is also nice, good design positioning the pool so that in the afternoon was not hot by the sun.
    Reviewed January 04, 2019
    Dear Yuvan, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am delighted to know that our service and facilities could meet your expectations. We are most certainly looking forward to welcoming you back in the nearest time! Best Regards, Daniel Hutagalung General Manager
    Responded January 10, 2019
    The Alana Hotel & Conference Sentul City
    8.4
    Excellent
    Firly from Indonesia
    Family with teens
    Deluxe
    Stayed 2 nights in December 2018
    noisy”
    actually this is very nice and convenient hotel, but sadly my room was very noisy, i stay @ 9th floor, it is like 10th floor underconstruction?? and there are no face/handtowel in my room. the hot water either too hot nor too cool, i guess u have to fix the water system. internet super dast though, greatttt
    Reviewed December 28, 2018
    Dear shindywaty, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and very happy to read through the areas you liked and others you didn't, as it will help us to improve our service and facilities. We are most certainly looking forward to welcome you back in the near future! Best Regards, Daniel Hutagalung General Manager
    Responded January 10, 2019
    The Alana Hotel & Conference Sentul City
    10.0
    Exceptional
    edy from Indonesia
    Business traveler
    Deluxe Pool View
    Stayed 1 night in January 2019
    1”
    1
    Reviewed January 27, 2019
    Dear Edy, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am delighted to know that our service and facilities could meet your expectations. We are most certainly looking forward to welcoming you back in the nearest time! Best Regards, Daniel Hutagalung General Manager
    Responded January 31, 2019
    The Alana Hotel & Conference Sentul City
    9.2
    Exceptional
    Nicola from Indonesia
    Family with young children
    Deluxe
    Stayed 3 nights in December 2018
    Exceptional”
    Great hotel, the staff were amazing and the hotel was spotless. No cot available, but we were able to get an extra bed in our room, but i suggest bringing your own bedding for small babies. Overall, we were very happy with our stay there.
    Reviewed January 01, 2019
    Dear Nicola, Warmest greetings from The Alana Sentul and thank you for sharing your feedback through the on line satisfaction questionnaire! It was such a pleasure to have you staying with us and I am delighted to know that our service and facilities could meet your expectations. In addition please be informed that baby cot is available based on our availability. Once again thank you for your feedback, We are most certainly looking forward to welcoming you back in the nearest time! Best Regards, Daniel Hutagalung General Manager
    Responded January 10, 2019
    The Alana Hotel & Conference Sentul City
    8.0
    Excellent
    shindywaty from Indonesia
    Family with young children
    Deluxe
    Stayed 2 nights in December 2018
    Good for family”
    Quite noisy in the morning, from the isle dan others rooms. The foods was good from the restaurant, even though a bit dirty at the breakfast ( maybe not enough staff to cleab up since its holiday season)
    Reviewed December 30, 2018
    Dear Firly, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and thank you for your kind words about our Hotel as well as our internet quality. In the other side we are very sorry to hear that our facility inside the room had put you in such inconvenient situation, We will look into it and ensure rectification is done to avoid similar occurrence. Once again thank you for your feedback, we look forward for the opportunity to welcome you back in the nearest time! Best Regards, Daniel Hutagalung General Manager
    Responded January 10, 2019
    The Alana Hotel & Conference Sentul City
    9.6
    Exceptional
    arif from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in December 2018
    nothing but perfect”
    No words can describe my stay in Alana for two nights but perfect. my wife and kids (12 and 8) really love this hotel, the location, the room, the food, the environment, the staff, and most of it, the pool. thanks Alana!!!!
    Reviewed December 26, 2018
    Dear arif, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am glad to know that you had an enjoyable and memorable stay. We are most certainly looking forward to welcoming you back, as another memorable experience in our hotel awaits you and your family! Best Regards, Daniel Hutagalung General Manager
    Responded January 09, 2019
    The Alana Hotel & Conference Sentul City
    10.0
    Exceptional
    Reza from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in December 2018
    Great Experiences”
    Nice room, very nice customer services, get a discount for upgrade room to Suite. Really tidy and clean since this hotel just open in 5 months. There's some facility still in the process (not opens yet) like the Sky Lounge, direct access to Ah Poong restaurant area, and kids playground. Really recommend the Suite room. It has beautiful mountain view, also quite spacy room. Will definitely back here again for a short getaway. My wife and kids really enjoy staying here. Oh and, the food and pool also quite nice. Not the best, it's a OK.
    Reviewed December 04, 2018
    Dear Reza, Warmest greetings from The Alana Sentul! I am glad to know that you have an enjoyable and memorable stay with us. We hope to see you again in the very near future ! Best Regards, Daniel Hutagalung General Manager
    Responded January 07, 2019
    The Alana Hotel & Conference Sentul City
    10.0
    Exceptional
    Ronny from Indonesia
    Couple
    Deluxe Pool View
    Stayed 1 night in July 2018
    5 stars service. Thank you!”
    We stayed on a weekend, attending the Celine Dion Concert in Sentul International Convention Centre. The hotel provided shuttle bus to the Centre and provided snacks on our return. The location was close to the Centre, within walking distance. The staff were friendly and efficient, thoroughly enjoyed our stay. Thank you!
    Reviewed July 14, 2018
    Dear Ronny, Warmest greetings from The Alana Sentul and thank you for sharing your feedback through Agoda! We are delighted to know that you enjoyed our services during your stay with us. We will ensure to communicate your kind words to our operations team who are dedicated in ensuring each guest receives the best service. We are most certainly looking forward to welcoming you back in the not too distant time. Best Regards, Daniel Hutagalung General Manager
    Responded July 15, 2018
    The Alana Hotel & Conference Sentul City
    8.0
    Excellent
    Toby from Indonesia
    Group
    Deluxe
    Stayed 1 night in July 2018
    Hotel staff was awesome, restaurant staff? 😥”
    The staff was awesome. The check in process didnt take more than 5 minutes. The room was very clean and comfortable. The restaurant staff on the other hand needed proper management. It took them 15 minutes to get our coffee, and 15 minutes to get the bill. When we were at the restaurant for a late night supper from an event at Sentul Convention Center, it took them more than an hour to get our orders, and we had to complain first. Our orders werent even cooked yet when we complained. Another plus side, the free shuttle provided by the hotel.
    Reviewed July 09, 2018
    Dear Toby, Warmest greetings from The Alana Sentul and thank you for sharing your feedback through Agoda! I'm glad to hear that the service from our front office team and room cleanliness could meet your expectations. In the other side Please accept our sincere apology for the inconvenience you had during your stay. Rest assured our Food and Beverage Director has already addressed your comments and appropriate action has been taken to prevent any such repetition in the future for our guests. We do look forward to the opportunity in welcoming you back to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded July 12, 2018
    The Alana Hotel & Conference Sentul City
    5.6
    Fanny from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in September 2018
    Above average”
    Swimming pool is good, breakfast alot of choices but the taste need to be improve. The towels smell bad and ask for change but it took 1 hour for them to arrange it. Noisy as you can hear people talking next door to you. Overall i satisfy with the swimming pool only.
    Reviewed October 01, 2018
    Dear Fanny, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and very happy to read through the areas you liked and others you didn't. In addition we do apologize for the inconvenience that you encountered during your recent stay with us. Your comments have been shared to the respective department for their concern and follow up. Once again thank you for your feedback and we are all looking forward to welcoming you back in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded October 06, 2018
    The Alana Hotel & Conference Sentul City
    8.4
    Excellent
    Saniscaya from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in September 2018
    Brand new hotel, not everything is ready”
    Brand new hotel, some of the facilities like kids club is not yet finished. Check in and out was smooth like butter, staff were very kind, polite, and helpful. The room was a bit small but real neat and all rooms equipped with balcony. Room amenities were okay with limited TV channels. WiFi was strong in almost all area, even the pool. And the pool was great for kids, adult may find it too shallow but hey, the kids are happy! Breakfast was nice with many choice of meals although some tasted bland like the porridge, fried rice, fried chicken, however the bakwan (bala-bala) was fantastic! the most common food turns to be the most tasteful, came back for it twice. If I have anything to complain, it was the soundproofing of the room, you can literally hear the person in the next room chatting; sadly they went on a singing competition too until 3:00 AM too. Overall it was a really nice experience.
    Reviewed September 27, 2018
    Dear Saniscaya, Thank you so much for taking the time to review The Alana Sentul on Agoda! It was such a pleasure to have you staying with us and I am glad to hear that you had an enjoyable and comfortable stay. Your compliments towards our service and facilities are highly appreciated. In addition we took note your feedback regarding food quality and soundproof in the room, We will look into it to avoid similar issue to happen in the future. Once again thank you for your feedback, We look forward for the opportunity to welcome you back to The Alana Sentul in the nearest time! Best Regards, Daniel Hutagalung General Manager
    Responded October 06, 2018
    The Alana Hotel & Conference Sentul City
    8.0
    Excellent
    Luzty from Indonesia
    Family with teens
    Deluxe
    Stayed 1 night in August 2018
    Nice quick getaway from Jakarta's hustle bustle”
    Location is great, just accross ah poong floating restaurant complex. There is also a big mosque neighoring the hotel, good for moslems if u wish to pray at mosque 5 times a day. Restaurant serves wide variety from croissants to sushi. A nice short getaway from Jakarta, not too far by car, just around 1 hour.
    Reviewed September 11, 2018
    Dear Luzty, Thank you so much for taking the time to review The Alana Sentul on Agoda! I am glad to hear that you had an enjoyable and comfortable stay. Your kind comments toward the location and food are highly appreciated. We are most certainly looking forward to your next visit to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded September 17, 2018
    The Alana Hotel & Conference Sentul City
    9.6
    Exceptional
    Liza from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in January 2019
    Friendly staff, Very nice pool, Great breakfast Love it”
    We love the pool and The Breakfast Buffet were great, the staff were very friendly from the security, the reception, the pool boy, the bakery staff, please maintain the good service
    Reviewed January 09, 2019
    Dear Liza, Warmest greetings from The Alana Sentul! We are pleased to have you staying with us and what makes me more delighted when reading your very kind comments about our staff, all of whom has extended their best service during your last stay with us. Once again thank you for your kind comments, we hope to see you again in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded January 31, 2019
    The Alana Hotel & Conference Sentul City
    9.6
    Exceptional
    Rena from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in December 2018
    Nice..”
    + location, the staff, breakfast and pool + the elevator too small
    Reviewed January 03, 2019
    Dear Rena, Warmest greetings from The Alana Sentul! We are very happy that you enjoyed your stay in our Hotel, your kind words regarding our location, food and facilities are highly appreciated. In addition we took note your feedback regarding size of elevator, Rest assured The Management has brought it up for further discussion to find best solution on this matter. Once again thank you for your feedback, we look forward to welcoming you back in the near future! Best Regards, Daniel Hutagalung General Manager
    Responded January 10, 2019
    The Alana Hotel & Conference Sentul City
    10.0
    Exceptional
    Kevin from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 2 nights in November 2018
    Nice & Cozy Hotel”
    Good facilities and friendly staff. Had a good stay
    Reviewed November 22, 2018
    Dear Kevin, Dear Desy, Warmest greetings from The Alana Sentul! It was such a pleasure to have you staying with us and I am glad to know that our service and facilities could meet your expectations. We are all looking forward to welcoming you back in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded November 26, 2018
    The Alana Hotel & Conference Sentul City
    8.4
    Excellent
    Yoki from Indonesia
    Family with young children
    Deluxe Pool View
    Stayed 1 night in June 2018
    Nice hotel”
    Nice hotel to stay
    Reviewed January 17, 2019
    Dear Yoki, Warmest greetings from The Alana Sentul! We are delighted to know that we were able to give you the satisfaction you expected with our services. We hope to see you again in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded January 31, 2019
    The Alana Hotel & Conference Sentul City
    8.4
    Excellent
    Albert from Indonesia
    Group
    Deluxe
    Stayed 1 night in August 2018
    Can't wait till the facilities is completed”
    If you want play around Sentul, Ah Poong, Gunung Pancar, this hotel is a great place to stay. Ah Poong just across the hotel, you can get there by walking 1-2 minutes. The surrounding is good, but will great if you have vehicle. Their facilities like sky lounge, spa, gym still not completed, but the pool is great, the food (especially the coffee) is good! The view and the wind is really good!
    Reviewed August 12, 2018
    Dear Albert, Warmest greetings from The Alana Sentul and thank you for your feedback during your recent stay with us! It was such a pleasure to have you staying with us and I am thrilled to read of what an enjoyable time you had. Your compliments towards our location and food are highly appreciated. In addition please be informed that we are on progress to develop other facilities which will be soon available to give a better experience for our guest. We are most certainly looking forward to your next visit to The Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded August 21, 2018
    The Alana Hotel & Conference Sentul City
    10.0
    Exceptional
    SOFIAN from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in July 2018
    So far The Best in Sentul City (Personal Review). ”
    Best : -Pool -Location -Price -Staff -Resto -Food -Dekat sama Giant Mall, KFC, Ah-Pong. Minus dikit : -Kamar Kurang Kedap -Sebelahan sama Mesjid , Lumayan kenceng suara sembayang tiap subuh dan jam ber-ibadah.
    Reviewed July 07, 2018
    Dear SOFIAN, Warmest greetings from The Alana Sentul! We would like to thank you for reviewing us and sharing your wonderful moments during your stay in our hotel. Your kind remarks about our location and service are highly appreciated. We are most certainly looking forward to your next visit to the Alana Sentul in the very near future! Best Regards, Daniel Hutagalung General Manager
    Responded July 12, 2018
    The Alana Hotel & Conference Sentul City
    8.0
    Excellent
    kow from Indonesia
    Family with young children
    Deluxe
    Stayed 4 nights in June 2018
    A nice hotel to spend your weekend away from Jakarta ”
    The hotel just opened in mid of June 2018. The food and service quality were very good. The air condition worked well throughout the hotel up till the room. Apart from the architectural design which is very mainstream, more (big) trees should be planted to make the hotel surroundings cooler and give guests better experience. I would have given 4 star for the value for money if it wasn't for the exorbitant price charged by agoda compared to the special offer from the hotel. About IDR 3 millions difference for 5 nights.
    Reviewed June 20, 2018
    Dear Kow, Warmest greetings from The Alana Sentul and thank you very much for sharing your feedback through Agoda! Your kind words about our food, service and facilities are highly appreciated. In addition we suggest you to download our archipelago free membership which available on your smartphone for your future booking to get special rate and benefit. Once again thank you for your feedback and We are most certainly looking forward to your next visit to The Alana Sentul in the very near future. Best Regards, Daniel Hutagalung General Manager
    Responded June 21, 2018
    The Alana Hotel & Conference Sentul City
    8.4
    Excellent
    hesty from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in May 2018
    Hotel baru masih bersih”
    Hotel baru, fasilitas blm lengkap, sampai hotel belum Ada air mineral dan tidak Ada laundry bag.staff ramah, keuntungannya Ada jalan akses ke Ah poong, cuma kemarin belum mulai beroperasi.breakfast biasa saja utk sekelas hotel by aston.kolam renang bagus.
    Reviewed May 10, 2018
    Dear Hesty, Warmest Greetings from The Alana Sentul! Thank You very much for sharing your feedback, we value your feedback as it help us to improve our service and facilities. Your kind words regarding our staff friendliness is highly appreciated. In addition, I took note your feedback regarding our breakfast quality and room facilities. Rest assured I had shared it to our respective department for their concern and follow up. Once again thank you for your feedback and we hope that we have chance to serve you better in the future. Best Regards, Daniel Hutagalung General Manager
    Responded May 27, 2018
    The Alana Hotel & Conference Sentul City
    1234
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