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The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya
The Alana Hotel Surabaya

Removed from saved list

8.3

Excellent

1,128 reviews

1,128 reviews

Housekeeping35
Breakfast20
Food & Dining8
See map

7.9

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Surabaya's Zoo 2.5 km
Surabaya Town Square 2.7 km
Masjid Nasional Al Akbar Surabaya 2.7 km
Bungkul Park 3.1 km
Monkasel (Submarine Monument) 5.5 km
Tunjungan Plaza 6.2 km
Tugu Pahlawan 8.1 km
Suramadu National Bridge 8.2 km
Pakuwon Food Festival 9.2 km
Sampoerna Museum 9.7 km
Nearby landmarks
Citra Medical Center 200 m
Posyandu Melati 3 260 m
Maspion Square 330 m
Margorejo 560 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso 670 m
Puskesmas Pembantu Margorejo 700 m
Klinik Pratama Muslimat NU 1 780 m
Posyandu Balita Kuncup Harapan VIII 920 m
Rs Islam Jemursari 1.0 km
Taman Pelangi 1.0 km

The Alana Hotel Surabaya

Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

530 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money8.3
Distance to city center01.00 Km
Location rating7.9
Nearest airportJuanda International Airport (SUB)
Distance to airport9.1 km

Rooms available at The Alana Hotel Surabaya

Excellent
Room comfort & quality

8.6

Deluxe King.
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Suites Room
...
  • City view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Double Bed Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Room
...
  • City view
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Double Room - Smoking
...
  • Room size: 32 m²/344 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Twin Room - Smoking
...
  • Room size: 32 m²/344 ft²
  • 2 single beds
Enter dates to see prices
Suite Room New Year Package - Smoking
...
  • Room size: 64 m²/689 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Alana Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Alana Hotel Surabaya?

The Alana Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 275000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at The Alana Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Alana Hotel Surabaya has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at The Alana Hotel Surabaya?

Wake up to a great buffet breakfast at The Alana Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 125000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at The Alana Hotel Surabaya?

The Alana Hotel Surabaya features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at The Alana Hotel Surabaya?

The Alana Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to The Alana Hotel Surabaya?

Margorejo is the closest train, metro, or bus station, about 550 m away from The Alana Hotel Surabaya.

What restaurants are nearby The Alana Hotel Surabaya?

Restaurants including Excelso Express, Bread Story and Katsuya Teppan Yati Restaurant are popular in The Alana Hotel Surabaya’s neighborhood which is known as Rungkut.

What popular shopping places are close to The Alana Hotel Surabaya?

Located in the Rungkut area, The Alana Hotel Surabaya is close to great shopping choices like Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

What are popular attractions near The Alana Hotel Surabaya?

Guests at The Alana Hotel Surabaya can easily visit Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi located in the Rungkut area.

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See map

Explore the neighborhood

What people love about The Alana Hotel Surabaya

  • 10

    Exceptional
    Staff 

    "Hotel yg nyaman, bersih, wangi, staff ramah, makanan bervariasi"

    Dewi

    |

    August 10, 2022

  • 10

    Exceptional

    "Overall oke."

    Andry

    |

    May 26, 2022

  • 10

    Exceptional
    Spaciousness

    "The room is big enough to carry my roadbike and all the equipment."

    Inge

    |

    May 23, 2022

Property ranking|Compared to 824 Surabaya properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
8.6/10
Room size
20 sqm.
Service score
8.3/10
Better than
99
%
of Surabaya properties
Better than
88
%
of Surabaya properties
Bigger than
84
%
of Surabaya properties
Better than
82
%
of Surabaya properties
Overall rating:

8.3

Excellent
1,128 reviews
Cleanliness
8.6
Facilities
8.2
Location
7.9
Read all reviews >
More about The Alana Hotel Surabaya

More about The Alana Hotel Surabaya

The Alana Hotel Surabaya

With a wide range of services catered to both business and leisure travelers, The Alana Hotel Surabaya makes sure you get the best out of your stay.
The Alana Hotel Surabaya provides the best in services and amenities to help make guests feel comfortable. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Surabaya can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at The Alana Hotel Surabaya. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the The Alana Hotel Surabaya. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at The Alana Hotel Surabaya, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. The Alana Hotel Surabaya is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at The Alana Hotel Surabaya. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. The many offerings at The Alana Hotel Surabaya ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Alana Hotel Surabaya gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's dart board, ping-pong table and yoga room. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Surabaya has to offer. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 6.1 km away.


Reasons to stay here

This hotel's facilities score higher than 89% of accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
This accommodation beats more than 98% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Breakfast

40 mentions

Housekeeping

33 mentions

Swimming Pool

21 mentions

Food & Dining

20 mentions

Languages spoken

  • English
  • Indonesian
  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Dart board
  • Fitness center
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Table tennis
  • Yoga room

Cleanliness and safety

  • Body thermometer
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Sanitized kitchen and tableware items

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Halal
Location
Jl. Ketintang Baru I No. 10 - 12, Rungkut, Surabaya, Indonesia, 60231
Very good
Location

7.9

Airports

  • Juanda International Airport (SUB)
    9.1 km
  • Abdul Rachman Saleh Airport (MLG)
    68.8 km 2.2 hour drive

Public transportation

  • Margorejo
    560 m
  • Jemursari
    1.2 km

Hospital or clinic

  • Citra Medical Center
    200 m

Shopping

  • Tunjungan Plaza
    6.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya's Zoo
    2.5 km
  • Surabaya Town Square
    2.7 km
  • Masjid Nasional Al Akbar Surabaya
    2.7 km
  • Bungkul Park
    3.1 km
  • Monkasel (Submarine Monument)
    5.5 km
  • Tunjungan Plaza
    6.2 km
  • Tugu Pahlawan
    8.1 km
  • Suramadu National Bridge
    8.2 km
  • Pakuwon Food Festival
    9.2 km
  • Sampoerna Museum
    9.7 km

Nearby landmarks

  • Citra Medical Center
    200 m
  • Posyandu Melati 3
    260 m
  • Maspion Square
    330 m
  • Margorejo
    560 m
  • Rumah Sakit Bhayangkara HS Samsoeri Mertojoso
    670 m
  • Puskesmas Pembantu Margorejo
    700 m
  • Klinik Pratama Muslimat NU 1
    780 m
  • Posyandu Balita Kuncup Harapan VIII
    920 m
  • Rs Islam Jemursari
    1.0 km
  • Taman Pelangi
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee275000 IDR
  • Distance from city center01.00 Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)125000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors18
  • Number of restaurants1
  • Number of rooms 162
  • Room voltage220
  • Year property opened2013
Property announcements

The room rate on December 31, 2021 is inclusive of gala dinner. Any additional guest is subject to an additional charge.

Reviews of The Alana Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.6
Facilities8.2
Location7.9
Room comfort and quality8.6
Service8.3
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (168)
8-9 Excellent (113)
7-8 Very Good (239)
6-7 Good (55)
<6 Below Expectation (59)
Time of the year
Mar - May (125)
Jun - Aug (159)
Sep - Nov (167)
Dec - Feb (183)
All guests (872)
All room types
All languages

Show reviews that mention 

Showing 634 verified guest comments
12345
10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in June 2016

The best hotel in Surabaya ”

The Alana Hotel in Surabaya is the best hotel for me. It is located in a position that is half way between the Surabaya Juanda airport and the city center. The room is quite comfortable. It has big mirrors, very confortable bed with lots of pillows, a confortable couch with a vey well defined table. The window is very big with the possibility of enjoying the view of the city. The tv offers lots of channel, from Indonesian to English and more. Wifi in the room is very fast on my opinion if compared with others hotel. The breakfast downstairs is really tasty: it offers Indonesian cousine, western cousine as well. Great location and great value for money.

Reviewed August 01, 2016

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9.6
Exceptional
Nathalie from Indonesia
Family with young children
Stayed 1 night in July 2016

HOTEL MUNGIL dg kamar luas”

Its awesome over night at Alana b4 back to Jakarta from Batu. I took suite room n has nice sunset view of Surabaya city. Alana has good service from indoor pool, breakfast menu n their staff hospitality. Alana close to Juanda airport. Easy to get some food at their surrounding area. Great hotel. Thanks Alana.

Reviewed July 06, 2016

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9.3
Exceptional
Yoky from Indonesia
Couple
Stayed 3 nights in February 2016

A very pleasant stay”

Cleanliness, staffs and food

I was staying with my wife in Alana to visit my parents house in surabaya. The stays was really pleasant. We love the food, the cleanliness and the location of the hotel. The facility is okay for such a business hotel. We will definitely consider to come back again when we have chance

Reviewed February 15, 2016

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9.7
Exceptional
Maximillian from Indonesia
Couple
Stayed 2 nights in February 2014

Awesome!”

Comfortable room, nice breakfast, super clean hotel

It was awesome. We really happy we decided to stay in Alana. It was our honeymoon. We love everything about this hotel, even the cake and pralines in the patisserie! They were delicious. The only downside of this hotel is the swimming pool. Although it has a nice view (it's located on the 6th floor), it's really cold and windy. Even the sauna, which located in front of the swimming pool doesn't help much, the sauna wasn't as hot as a sauna supposed to be. Otherwise, it's a really nice hotel, we love the bedroom -- the pillows are super comfortable, the channels on the TV, the bathroom also super nice (love the glass wall), and the amazing and responsive staffs. Love it and we'll definitely come back.

Reviewed February 13, 2014

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in March 2016

Excellent hotel”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 6 nights in February 2016

Nice and tidy”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 4 nights in January 2016

Hotel with great service”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 7 nights in December 2015

Hotel with great view”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in February 2016

Hotel with great breakfast ”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 3 nights in January 2016

Great location”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 1 night in December 2015

Nice location”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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10.0
Exceptional
RICCARDO from Italy
Couple
Stayed 3 nights in January 2016

Awesome hotel”

Like every time I have the opportunity to get in Surabaya I always come to this Hotel. The location is great: half way between the city and the airport. The hotel itself is extremely well maintained and clean. All the personal are polite, serviceable and helpful. The room that I am provided are big, at least 25 sqm. The atmosphere in the room is very relaxing, everything is well designed; there is a wide table with a lamp located close to the window, a nice fridge with free minibar snack. The bed is big and confortable with lots of pillows. The TVs offers multi variety of channels of multiple languages. The restaurant and delivery service in the room is open from morning to late in the night. There is a Swimming pool indoor very nice with a gym and a sauna. The is as well a massage room with cheap prize. The breakfast downstairs is very good, it offers a lot of different foods, Indonesian and western food.

Reviewed August 01, 2016

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9.3
Exceptional
Rosalina from Indonesia
Solo traveler
Stayed 2 nights in July 2014

Good for take a rest”

Room, Staff Performance, and Hotel Condition

This hotel is very recommended hotel to stay in Surabaya. Price affordable with cozy room, very comfortable and clean. The way the staff served the guest was very polite and nice. Thats why every time I come to Surabaya, I prefered to stay in this hotel. Keep the good performance!

Reviewed July 25, 2014

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9.3
Exceptional
Diah from Indonesia
Business traveler
Stayed 1 night in October 2013

I can rest and sleep well ....superb”

Room, price, location

I enjoy staying at The Alana, besides the comfortable and nice hotel with the affordable price, the location not only close to the airport but also close to the office. My only suggestion is to strengthen the internet signal in the room.

Reviewed October 16, 2013

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8.4
Excellent
Faridah from Malaysia
Business traveler
Stayed 2 nights in November 2016

Club Room”

I was not aware of the letter which mentioned about Complimentary Hi Tea. Since I booked from Agoda, as explained to me, I was not entitled to those items that was mentioned at the Alana's website. I only noticed the letter when I wanted to check out and saw the letter on the coffee table. I would suggest that Alana mentioned about these complimentary items in future upon check in so that the occupants know what to expect during the stay. The buffet breakfast was great..more juices available and more choices of Indonesian food as compared to the Western delights. The sambal kicap is nice.. To go to nearby mall and toko you can take a taxi ride. Going from Alana the traffic flow was still acceptable, but not for the opposite.

Reviewed November 28, 2016

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7.7
Very good
Iben from Indonesia
Business traveler
Stayed 1 night in November 2013

newest hotel in town”

new bedroom, good price and nice design

I like stay in Alana hotel caused near to industrial area, airport and easy acces to toll gate. this hotel still new and price is affordable. Alan have nice bathroom and large room size. I will come to Alana again in my next visit to Surabaya

Reviewed November 20, 2013

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9.3
Exceptional
Widi from Indonesia
Solo traveler
Stayed 1 night in December 2013

Very friendly”

Location,price and comfort

This hotel is very comfort and clean...the location is near a central shooping and culinary spot...the staff is so friendly and nicely the four star hotel in surabaya...i hope this hotel more more best and the chozen a round the trveler at surabaya...enjoy the night

Reviewed December 31, 2013

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7.6
Very good
ryder from United Kingdom
Family with young children
Stayed 1 night in June 2016

Better for Solo travelers and couples”

Pros: 1) Very friendly and professional staff. 2) Rooms spacious and comfortable. 3) Nice pool area and weights room with full time personal trainer. 4) Starbucks and KFC just around the corner. Cons: 1) Suite rooms are open plan with no real doors or partitions and not idea for families with young children. 2) Apart from the swimming pool area there aren't really any recreational areas for children to play safely. 3) The breakfast was not really good enough,given that the Alana is part of the Aston group. Area seemed a little dirty and the breakfast items were not inspiring. Having said this, if one was a solo traveler or a couple the internet is great, there is a 24 hour dining lounge with large screen TV and close to Surabaya airport. Hope this gives other something to consider if traveling with families.

Reviewed June 17, 2016

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9.3
Exceptional
Sesilia from Indonesia
Family with teens
Stayed 1 night in March 2015

Excellent service”

Cleanliness, Friendly Staffs, Location

It was a great stay with my parents. The service was great, very friendly staffs, breakfast tastes good, not very far from mall and airport too. We booked a club room with an extra bed and alana have our room upgraded to suite since the extra bedcouldn't fit in. Thank you for your excellent service.

Reviewed March 23, 2015

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9.7
Exceptional
Sesilia from Indonesia
Family with young children
Stayed 1 night in December 2015

Awesome!”

Spacious room, service, food

This was my second stay at Alana, still found it awesome! The room is spacious, wifi service was fast, and free vallet service! Fyi, the parking area wasn't easy to access so I recommend to use vallet service if you bring any car.

Reviewed January 05, 2016

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