The Alts Hotel Palembang

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jl. Rajawali No. 8, Ilir Timur, Palembang, Indonesia, 30113

Highlights

Excellent fitness facilities

- Well-equipped, spacious gym receives repeated praise as one of the bes...

Gym & Pools are great, spa and sauna is good too.
Great swimming pool

- Top-floor swimming pool is well maintained, clean, and popular for rel...

Gym & Pools are great, spa and sauna is good too.
Ideal location

- Strategic location near Rajawali area, city center, restaurants, mini...

Great hotel at Rajawali, great location, worth the price
Sparkling clean

- Rooms and toilets are described as exceptionally clean and well mainta...

Clean and brand new.
Top property facilities

- Multiple guests describe stays as highly recommended, unforgettable, o...

Great hotel with 5 stars facilities.

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

This property is in high demand!

Booked 23 times in last 24 hr

  • All things you need for the family have been prepared here.
    Intan
    Indonesia
  • Gym & Pools are great, spa and sauna is good too.
    Darmawan
    Indonesia
  • The room at it rates is quite large and has luxury-looks.
    Chanriatno
    Indonesia
  • One of my go to hotel if i visit palembang.
    Anthony
    Indonesia
  • The location is in the middle of the city, very strategic.
    Bobby
    Indonesia
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Nearest transportation options

•

Cinde Station is within 1.25 km

•

Ampera Station is within 1.78 km

See map

9.4Exceptional

Location rating score

Exceptional location - 1.2 kilometers from city center
Parking
FREE
  • Great Mosque of Palembang
    1.7 km
  • Monpera
    1.8 km
  • Ampera Bridge
    2.0 km
  • Palembang Icon
    2.2 km
  • Kambang Iwak Besak Park
    2.7 km

Closest landmarks

  • Dempo Old Park
    690 m
  • Dempo Car Area
    690 m
  • Lapangan Hatta
    790 m
  • Klinik As-Syifa
    810 m
  • Klinik Insan Mulia
    860 m

Good to know

Value for money9.1
Distance to city center3 km
Location rating9.4
Nearest airportSultan Mahmud Badaruddin II Airport (PLM)
Distance to airport11.0 km

Select your room

1/10

Deluxe Double

24 m²/258 ft²
Max 2 adults
1 queen bed
Preferred by Couples

9.3

Exceptional

Room comfort
City view
Bathtub grab bar
Mobility accessibility
Non-slip grab bar
Electric kettle
Accessible toilet
Adapted bath
Cleaning products
Hair dryer
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
1/7

Junior Suite New

54 m²/581 ft²
Max 2 adults
1 king bed
City view
Mobility accessibility
Electric kettle
Bathrobes
Bathtub
Cleaning products
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Telephone
1/5

Premier

28 m²/301 ft²
Max 2 adults
1 double bed
Mobility accessibility
Electric kettle
Bathrobes
Cleaning products
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Satellite/cable channels
Telephone
TV
1/5

Premier City View Room

31 m²/334 ft²
Max 2 adults
2 single beds

8.7

Excellent

Room comfort
City view
Electric kettle
Cleaning products
Hair dryer
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Satellite/cable channels
Telephone
TV
TV [flat screen]
Air conditioning
1/4

Deluxe Twin

24 m²/258 ft²
Max 2 adults
2 single beds

9.2

Exceptional

Room comfort
Electric kettle
Bathroom phone
Cleaning products
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Satellite/cable channels
Telephone
TV
TV [flat screen]
1/4

Cabana Suite

33 m²/355 ft²
Max 2 adults
1 double bed
Garden view
Mobility accessibility
Electric kettle
Cleaning products
Hair dryer
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Satellite/cable channels
Telephone
TV
TV [flat screen]
1/4

Grand Suite

120 m²/1292 ft²
Max 2 adults
1 king bed or 1 sofa bed / 1 king bed
City view
2 bathrooms
Adjustable height hand-held shower wand
Electric kettle
Additional bathroom
Additional toilet
Bathrobes
Bathroom phone
Bathtub
Cleaning products
Hair dryer
Mirror
Private bathroom
Separate shower/bathtub
Shower
1/4

Deluxe Cabana

33 m²/355 ft²
Max 3 adults
1 double bed
Garden view
Bathtub grab bar
Mobility accessibility
Non-slip grab bar
Electric kettle
Shower
LAN Internet in room [free]
Satellite/cable channels
Telephone
Wi-Fi [free]
Air conditioning
Blackout curtains
Slippers
Coffee/tea maker
Free bottled water
1/3

Premier Corner Room

29 m²/312 ft²
Max 2 adults
1 double bed

10.0

Exceptional

Room comfort
Outdoor view
Electric kettle
Cleaning products
Hair dryer
Private bathroom
Shower
Toiletries
Towels
Walk-in shower
Internet access – wireless
Satellite/cable channels
Telephone
TV
TV [flat screen]
Wi-Fi [charges apply]
1/4

Grand Suite

Max 3 adults
1 king bed
Smoking allowed

About us

The Alts Hotel Palembang is a modern oasis for two travelers. Enjoy a rooftop infinity pool with panoramic views, a lively bar for refreshing drinks, and an on-site winery. This stylish hotel is close to attractions, perfect for those who appreciate comfort and sophistication. Located in Ilir Timur, Palembang, The Alts Hotel offers easy access to a vibrant cultural scene, local markets, and street food. Guests can relax in the hot spring bath or enjoy the nightclub. Rooms feature air conditioning, complimentary Wi-Fi, and private balconies with garden or city views. Just 1.3 km from Pasar Cinde and 1.8 km from the Monpera monument, this hotel is perfect for two travelers seeking comfort and adventure in Palembang. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Frequently asked questions

Yes, The Alts Hotel Palembang offers car hire.

Yes, The Alts Hotel Palembang has a fitness center (free fitness center).

Check-in is from 02:00 PM, and check-out is until 12:00 PM.

Yes, The Alts Hotel Palembang has connecting rooms (with a payment required for connecting rooms).

Sultan Mahmud Badaruddin II International Airport is about 10.99 km away.

Yes, The Alts Hotel Palembang has a concierge service.

Yes. Cots are available (and free of charge).

Yes, The Alts Hotel Palembang has a business center.

Yes, there is a pool at The Alts Hotel Palembang.

Yes, The Alts Hotel Palembang provides safety deposit boxes.

Yes, The Alts Hotel Palembang has an elevator.

Yes, The Alts Hotel Palembang offers valet parking.

Yes. Palembang Icon is nearby (about 2.18 km).

Yes, The Alts Hotel Palembang offers wheelchair-accessible facilities.

Yes, The Alts Hotel Palembang has free parking (car park free of charge).

Public transport stations are nearby (for example, Cinde Station about 1.25 km away).

Yes, luggage storage is available.

Yes. Free Wi-Fi is available in all rooms and in public areas.

Yes, daily housekeeping is available.

Yes, The Alts Hotel Palembang has a coffee shop.

English, Indonesian, and Malay.

Yes, The Alts Hotel Palembang has 24-hour security.

Yes, The Alts Hotel Palembang has 1 on-site restaurant.

Yes, Ampera Bridge is about 2.04 km away.

Yes, The Alts Hotel Palembang has a 24-hour front desk.

Yes, The Alts Hotel Palembang offers 24-hour room service.

Yes, The Alts Hotel Palembang has a designated smoking area.

Yes, The Alts Hotel Palembang has meeting and banquet facilities.

The Alts Hotel Palembang offers airport transfer services.

Yes, The Alts Hotel Palembang offers laundry service and dry cleaning.

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More about The Alts Hotel Palembang

More about The Alts Hotel Palembang

The The Alts Hotel Palembang in Palembang: Everything travelers should know

Experience a seamless blend of comfort and convenience at The Alts Hotel Palembang, a premier destination designed to cater to both corporate explorers and vacationing families in the heart of Palembang. Originally built in 2010 and thoughtfully renovated in 2017 to ensure modern elegance, this welcoming retreat offers 207 well appointed rooms that serve as a peaceful sanctuary after a day of city discovery. Located just 3 km from the vibrant city center, the hotel provides the perfect balance of accessibility and tranquility. Travelers arriving from the airport can expect a smooth 45 minute journey to reach the property, making it an ideal choice for those seeking a stress free transition to their holiday. Families will appreciate the welcoming atmosphere, especially with a child policy that allows children between the ages of 2 to 5 to stay free of charge. Whether you are visiting for a quick business trip or a leisurely getaway, you can find the best available rates and secure your room when you book on Agoda. From the updated interiors to the strategic location, The Alts Hotel Palembang ensures every guest feels at home. Discover the charm of South Sumatra and enjoy a refined stay by choosing the deals available on Agoda today.

The The Alts Hotel Palembang in Palembang: What makes it worth the stay

Experience a perfect blend of modern comfort and South Sumatran hospitality at The Alts Hotel Palembang, an ideal sanctuary for both corporate explorers and vacationing families visiting Palembang. Originally built in 2010 and thoughtfully renovated in 2017 to ensure contemporary elegance, this 4.0 star destination offers 207 well appointed rooms designed for ultimate relaxation. Whether you are arriving for a quick business trip or a leisurely getaway, you will appreciate the convenient location just 3 km from the city center and a smooth 45 minute drive from the airport. Families will find the stay especially welcoming thanks to a generous child policy that allows children between the ages of 2 to 5 to stay free of charge. From the sleek interiors to the professional service, every detail is crafted to make your visit seamless. You can easily secure your room and explore the best available rates when you book on Agoda. With its balance of accessibility and refined style, The Alts Hotel Palembang stands out as a premier choice for any traveler seeking quality in the heart of the city. Discover the charm of the region and enjoy a stress free experience by choosing a stay available on Agoda today.

Check-in and Check-out at The Alts Hotel Palembang: Key timings for your stay

Plan your visit to Palembang with ease by following the arrival and departure guidelines at The Alts Hotel Palembang. Guests can begin their stay with a check-in starting at 02:00 PM, allowing you plenty of time to settle into your room. When it is time to head home or move to your next destination, the check-out time is set for 12:00 PM. To ensure a smooth transition, please coordinate these timings with the front desk. While standard hours are fixed, contacting the staff in advance is recommended if you have specific needs regarding your schedule. These clear windows help the team maintain the high standards of service expected during your stay.

Amenities at The Alts Hotel Palembang: Everything you need for a comfortable stay

The Alts Hotel Palembang provides a comprehensive suite of convenience facilities designed to ensure a seamless visit to Palembang. Guests can stay connected with free wi-fi in all rooms and wi-fi in public areas, while the concierge and luggage storage services simplify every transition. For those seeking efficiency, express check-in/check-out and daily housekeeping keep your schedule on track. Personal care is prioritized through laundry service, dry cleaning, and 24-hour room service. High-end comfort is available via executive lounge access and the cozy ambiance of a fireplace. To ensure total peace of mind, the property offers safety deposit boxes for valuables. Additionally, the hotel maintains a designated smoking area to accommodate all guest preferences. These thoughtful details combine to create a sophisticated environment where every practical need is met with precision and care throughout your entire stay.

Getting Around from The Alts Hotel Palembang: Making your journey as easy as possible

The Alts Hotel Palembang provides a comprehensive suite of transport facilities designed to make your stay in Palembang completely stress free. Guests arriving by vehicle can enjoy the convenience of a car park free of charge, with flexible options including both self parking and a professional valet parking service for those who prefer a seamless arrival. For travelers looking to explore the city at their own pace, the hotel offers efficient car hire services to ensure you have total independence. Additionally, a reliable taxi service is readily available to help you navigate the local area with ease and comfort. Whether you are driving your own vehicle or relying on professional transport, these integrated services ensure that every aspect of your transit is handled with care, allowing you to focus entirely on your visit to the city.

Rooms at The Alts Hotel Palembang: A closer look at what is included

Experience a refined retreat at The Alts Hotel Palembang where every room is designed for ultimate relaxation in Palembang. Guests can unwind in a separate living room featuring a cozy fireplace, or step out onto a private balcony or terrace. For your comfort, the space includes air conditioning, blackout curtains, and premium linens and towels. Stay entertained with a television offering satellite or cable tv, and keep up with the world via a daily newspaper. Refreshments are easily available with a refrigerator, mini bar, and a coffee or tea maker supplied with complimentary tea, instant coffee, and bottled water. The bathroom is fully equipped with toiletries, a hair dryer, and plush bathrobes to enhance your stay. These thoughtful additions ensure a seamless blend of luxury and convenience, providing everything needed for a restful and sophisticated visit to the city.

Dining at The Alts Hotel Palembang: Your options for every meal of the day

Guests at The Alts Hotel Palembang can enjoy a diverse range of culinary experiences designed to satisfy every craving while visiting Palembang. The on-site halal restaurant serves as the heart of the dining experience, complemented by a cozy coffee shop for casual drinks and light bites. For those who prefer a private meal, 24-hour room service and standard room service ensure that delicious food is available at any hour. Outdoor enthusiasts can make use of the dedicated bbq facilities for a social grilling experience. To start your day on the right note, breakfast is available through a comprehensive breakfast buffet and a continental breakfast. These thoughtful dining options, paired with the convenience of daily housekeeping to keep your space pristine, ensure a seamless and flavorful stay. Whether you are looking for a formal meal or a quick caffeine fix, the facilities here cater to all your needs.

Room Types at The Alts Hotel Palembang: Finding the perfect fit for your trip

Experience a diverse range of accommodation options at The Alts Hotel Palembang designed to suit every traveler visiting Palembang. For those seeking cozy spaces, the 24 square meter Deluxe Double with 1 Queen Bed and Deluxe Twin with 2 Single Beds are excellent choices. Guests can upgrade to the 28 square meter Premier, the 29 square meter Premier Corner Room, or the 31 square meter Premier City View Room. For a more indulgent stay, the 33 square meter Cabana Suite, the 54 square meter Junior Suite New, and the expansive 120 square meter Grand Suite with 1 King Bed and 1 King Bed or 1 Sofa Bed provide ample space. Travelers who prefer spontaneity can opt for a Random Room Assigned. Booking these room types on Agoda ensures you secure the best prices and a hassle-free experience for your entire stay.

Exploring Ilir Timur: What is within easy reach of the hotel

Guests staying at The Alts Hotel Palembang are perfectly positioned to experience the vibrant energy of Ilir Timur, one of the most dynamic districts in Palembang. This area is a hub of activity where traditional charm meets modern convenience, offering easy access to the city's bustling commercial centers and diverse shopping malls. Food lovers will find an abundance of local eateries serving authentic South Sumatran delicacies alongside contemporary cafes and international dining options. The neighborhood is well connected by efficient transport links, making it simple to visit iconic landmarks or explore the riverside atmosphere. From high street retail therapy to evening entertainment, the surrounding streets provide a rich urban experience. Whether you are visiting for business or leisure, the strategic location of The Alts Hotel Palembang ensures that the best of the city's culture and commerce is just a short trip away.

Getting to The Alts Hotel Palembang: How to get here from the airport

Arriving at The Alts Hotel Palembang is a straightforward process for travelers landing in Palembang. The property is conveniently located just 11.0 km from Sultan Mahmud Badaruddin II Airport, making for a quick and efficient transfer. Guests can choose from several transport options to complete their journey, including taxis, ride hailing services, or airport shuttles, which provide a direct route to the hotel. Depending on the local traffic conditions, the travel time is typically short, ensuring you can settle in and relax without a long commute. Whether you prefer the privacy of a car or the convenience of a shared shuttle, reaching The Alts Hotel Palembang from the terminal is seamless. This proximity to the main aviation hub allows guests to maximize their time exploring the city or enjoying the refined comfort of the hotel shortly after touching down in South Sumatra.

Landmarks near The Alts Hotel Palembang: Your guide to local highlights

Guests staying at The Alts Hotel Palembang are perfectly positioned to discover the rich heritage and natural beauty of Palembang. You can easily visit the iconic Ampera Bridge, the historic Benteng Kuto Besak, and the serene Kemaro Island. For a dose of culture and creativity, the Museum Balaputradewa and G Art Studio are must see destinations. Those who enjoy urban walks will appreciate the Sudirman Street Pedestrian area, while those seeking medical peace of mind have the Pelabuhan Palembang Hospital nearby. For nature enthusiasts, the surrounding landscape offers breathtaking vistas, including the majestic Barisan Mountains and the peaks of Mount Besar and Mount Patah. Whether you are exploring ancient forts or hiking through rugged highlands, The Alts Hotel Palembang provides a strategic base to experience these diverse landmarks. From the city center to the mountain ranges, the most significant sights of the region are all within reach for your convenience.

Public Transport near The Alts Hotel Palembang: Your guide to local transport connections

Navigating the city is effortless when staying at The Alts Hotel Palembang, as it provides guests with exceptional access to Palembang's modern light rail network. Travelers can quickly reach key destinations by utilizing the nearby Ampera Station and RSUD Station, which are perfect for those visiting the city center or medical facilities. For those seeking leisure and nature, the Punti Kayu Station offers a direct link to the city's lush greenery. Additionally, the Asrama Haji Station is conveniently available for guests traveling toward the pilgrimage center or airport transit areas. Having these 4 strategic stations within easy reach ensures that whether you are visiting for business or tourism, you can bypass traffic and explore the region with total confidence. This seamless connectivity makes The Alts Hotel Palembang a premier choice for guests who prioritize efficiency and ease of movement while discovering the unique cultural landmarks and vibrant streets of the city.

Dining Near The Alts Hotel Palembang: Your guide to local dining options

Guests staying at The Alts Hotel Palembang are perfectly positioned to explore the diverse culinary landscape of Palembang. For those craving authentic local flavors, Pempek Beringin Dempo and Sarinande Tempo Doeloe Restaurant offer traditional tastes, while Nasi Bakar PakJo and Bakso Tito provide hearty Indonesian comfort food. If you are looking for international or specialty cravings, RameNations serves satisfying bowls of ramen, and Bakmi Babi Aloi Palembang is a must visit for noodle lovers. Those seeking a peaceful meal can visit Vegetarian Padmamula, or enjoy the atmosphere at Tamken Resto and Cafe and Oplet Ijo. For a more scenic dining experience, Bukit Golf provides a refreshing setting. With 10 distinct dining spots just a short distance away, The Alts Hotel Palembang ensures that every meal is an adventure, ranging from street food classics to refined cafe settings, making it easy to satisfy any appetite during your stay.

Shopping Near The Alts Hotel Palembang: Malls and markets within easy reach

Guests staying at The Alts Hotel Palembang are perfectly positioned to explore the vibrant retail scene of Palembang. A highlight of the area is the Palembang Trade Center (PTC), a premier shopping destination that offers a comprehensive mix of fashion, electronics, and local goods. This expansive mall provides a convenient one stop shop for those looking to pick up unique souvenirs or the latest trends without having to travel far from their accommodation. Whether you are searching for high street brands or specialized boutiques, the proximity of this landmark ensures that your shopping trips are effortless and efficient. By choosing The Alts Hotel Palembang, you gain seamless access to one of the most popular commercial hubs in the city, making it easy to balance your sightseeing adventures with some indulgent retail therapy in the heart of the region.

Room Prices at The Alts Hotel Palembang: How does it compare to other hotels in Palembang?

Finding the right balance between luxury and cost is easy when reviewing the room prices at The Alts Hotel Palembang. Guests can expect to pay an average of $26-50 per night for a stay here, positioning it as a premium choice within the local market. While the average price of a hotel room in Palembang typically ranges from $0-25, the slightly higher investment at The Alts Hotel Palembang reflects a commitment to superior quality and an elevated guest experience. This price point ensures that travelers receive a sophisticated upgrade from the city standard, making it an ideal selection for those seeking extra comfort and modern refinements. Whether you are visiting for business or leisure, the pricing reflects the distinct value and upscale atmosphere found throughout the property.

Guest Reviews of The Alts Hotel Palembang: What guests love about their stay

Guests consistently praise The Alts Hotel Palembang as a top choice in Palembang, highlighting the cozy and exceptionally clean rooms. The experience is elevated by friendly and helpful staff who make every visitor feel welcome, including families with young children. Visitors rave about the delicious breakfast and high quality food, while the swimming pool and fitness room provide excellent spaces for relaxation and exercise. Its convenient location close to the city makes it an ideal base for travelers seeking both comfort and accessibility. With a reputation for providing good service and a welcoming atmosphere, this hotel is frequently described as the best in town for those wanting a seamless and pleasant stay.

What Guests Say About The Alts Hotel Palembang: A closer look at the guest experience

Guests consistently praise The Alts Hotel Palembang for delivering a high quality stay in Palembang, reflected in an impressive 9.2 overall rating. Visitors frequently highlight the exceptional 9.4 location score, making it a preferred choice for those wanting easy access to the city. The property stands out for its meticulous standards, earning a 9.2 for both cleanliness and facilities. Travelers also appreciate the professional service provided by the team, which holds a 9.1 for staff performance. With a 9.1 rating for value, guests feel they receive a premium experience that is well worth the price. This combination of top tier amenities and attentive service ensures that every visitor enjoys a seamless and satisfying stay.

Breakfast at The Alts Hotel Palembang: Your guide to morning dining options

Start your morning with a delicious meal at The Alts Hotel Palembang, where the breakfast service is designed to suit every traveler in Palembang. Guests can enjoy a diverse selection through the restaurant breakfast, featuring a comprehensive breakfast buffet that blends traditional Asian breakfast flavors with classic Western breakfast favorites. For those seeking lighter options, a continental breakfast is also available, and all offerings are strictly Halal breakfast compliant. If you are on the move, the convenient breakfast takeaway service ensures you do not miss out on a nutritious start. These morning dining options are available for adults at a rate of 180000 IDR, providing a high quality culinary experience that perfectly balances local tastes and international standards before you begin your day.

Wellness at The Alts Hotel Palembang: Your guide to unwinding at the hotel

The Alts Hotel Palembang offers a comprehensive sanctuary for those seeking a peaceful escape in the heart of Palembang. Guests can immerse themselves in total tranquility at the on-site spa, where professional massage treatments are designed to melt away stress. For a deeper detox, the wellness center features a sauna and steamroom, complemented by a soothing hot tub for ultimate muscle relaxation. Those who prefer the outdoors can take a refreshing dip in the outdoor pool or enjoy a quiet stroll through the lush garden, providing a serene natural backdrop to any stay. Whether you are looking to rejuvenate your spirit or simply find a quiet corner to breathe, these facilities ensure a balanced retreat. By combining heat therapy with open air leisure, The Alts Hotel Palembang creates a holistic environment where every visitor can truly disconnect from the city bustle and restore their inner energy.

Sports and Activities at The Alts Hotel Palembang: Keeping fit without leaving the hotel

The Alts Hotel Palembang provides a dedicated space for guests to maintain their wellness routines while visiting Palembang. You can easily keep your energy levels high by taking advantage of the free fitness center, which is equipped to handle your daily workout needs. For those seeking a more mindful approach to health, the hotel also features a serene yoga room designed for stretching and meditation. Whether you prefer a high intensity session in the fitness center or a calming practice in the yoga room, these facilities ensure that your physical well being remains a priority throughout your stay. By integrating these active spaces into the guest experience, The Alts Hotel Palembang makes it simple to balance a busy travel itinerary with a healthy lifestyle. Every guest has the opportunity to recharge their body and mind using these specialized areas without ever having to step outside the property.

Entertainment at The Alts Hotel Palembang: How to spend your evenings here

Experience a vibrant social scene at The Alts Hotel Palembang, where the entertainment options are designed to keep you energized throughout your stay in Palembang. Start your evening with a refreshing cocktail at the poolside bar, the perfect spot to unwind under the open sky. As the night progresses, you can dive into the high energy of the on-site nightclub or enjoy a more sophisticated atmosphere at the bar. Whether you are looking to dance the night away or simply sip a drink with friends, these venues provide a seamless transition from relaxation to excitement. Before heading back to your room or departing the city, stop by the gift and souvenir shop to pick up a unique memento of your visit. With these diverse facilities, guests can enjoy a full spectrum of nightlife and leisure activities without ever having to step outside the hotel gates.

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Amenities and facilities

Exceptional9.2

Facilities

Languages spoken
  • English
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Computer station
  • Fitness center
  • Foot bath
  • Garden
  • Golf course [on-site]
  • Gym/fitness
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
  • Ticket services
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte in restaurant
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Halal breakfast
  • International cuisine in restaurant
  • Poolside bar
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Salad in restaurant
  • Snack bar
  • Soup in restaurant
  • Vegetarian restaurant
  • Western breakfast
  • Western cuisine in restaurant
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Business facilities
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Indoor venue for special events
  • Infirmary
  • Ironing service
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Projector/LED display
  • Safety deposit boxes
  • Seminars
  • Smoke-free property
  • Smoking area
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Rooftop area
  • Room decorations
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Blackout curtains
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • TV
  • Wake-up service
  • Walk-in shower
  • Window

Food and dining

Breakfast options
  • Continental
Restaurants on site
Cafe Delapan
  • Cuisine: American, Asian, Indonesian
  • Menu: Buffet, A-la-carte
10 Gastro Pub
  • Menu: Buffet

Location

Jl. Rajawali No. 8, Ilir Timur, Palembang, Indonesia, 30113

Exceptional9.4

Location

Airports
  • Sultan Mahmud Badaruddin II Airport (PLM)
    11.0 km
  • Depati Amir Airport (PGK)
    177.9 km
Public transportation
  • Cinde Station
    1.3 km
  • Ampera Station
    1.8 km
Hospital or clinic
  • Klinik As-Syifa
    810 m
Shopping
  • Palembang Icon
    2.2 km
Cash withdrawal
  • ATM
    310 m

What's nearby

Popular landmarks
  • Great Mosque of Palembang
    1.7 km
  • Monpera
    1.8 km
  • Ampera Bridge
    2.0 km
  • Palembang Icon
    2.2 km
  • Kambang Iwak Besak Park
    2.7 km
  • Benteng Kuto Besak
    5.1 km
  • Kemaro Island
    5.5 km
  • Jakabaring Sport Complex
    5.9 km
  • G Art Studio
    6.0 km
  • Al-Qur'an Al-Akbar
    8.0 km
Nearby landmarks
  • Dempo Old Park
    690 m
  • Dempo Car Area
    690 m
  • Lapangan Hatta
    790 m
  • Klinik As-Syifa
    810 m
  • Klinik Insan Mulia
    860 m
  • Lingkaran Park
    880 m
  • Puskesmas Induk 11 Ilir
    910 m
  • Puskesmas Dempo
    1.1 km
  • Sudirman Street Pedestrian
    1.2 km
  • Cinde Station
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from: 14:00
  • Check-out until: 12:00
Getting around
  • Distance from city center: 3 km
  • Travel time to airport (minutes): 45
Extras
  • Breakfast charge (unless included in room price): 180000 IDR
The property
  • Year property opened: 2010
  • Number of floors: 10
  • Room voltage: 220
  • Number of rooms : 207
  • Most recent renovation: 2017
  • Number of restaurants: 1
  • Number of bars/lounges: 1
  • License Id / Local Tax ID/ Entity Name: 9120103122288

Property announcements



The pool will be opened as normal from 06:00 AM to 08:00 PM and there is no limited access to the pool

The property requires payment of IDR 150,000 payable upon check-in for connecting rooms.

Reviews of The Alts Hotel Palembang from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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9.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 10
  • 10
  • 2.0
  • 10
  • 10
  • 8.8
  • 7.6
  • 10
  • 10

Most recent

From 2,414 reviews

  • Cleanliness score 9.2 out of 10 and is a high score in Palembang
  • Facilities score 9.2 out of 10 and is a high score in Palembang
  • Location score 9.4 out of 10 and is a high score in Palembang
  • Service score 9.1 out of 10 and is a high score in Palembang
  • Value for money score 9.1 out of 10 and is a high score in Palembang

What guests liked

Summarized by AI

Location: Strategic Palembang location around Rajawali and the city center gives easy access to key places, nearby restaurants, mini markets, convenience stores, Thai and Japanese food spots, and Starbucks. (11 mentions)

General Services: Warm and helpful service stands out, with friendly staff, a personalized TV welcome message, quick help with a jammed key, and support that makes the stay feel easy. (10 mentions)

Overall Impression: Positive overall feedback describes the stay as satisfying, comfortable, and one of the better choices in Palembang. (7 mentions)

Room Cleanliness: Clean rooms, clean toilets, and steady housekeeping keep the property well-maintained and comfortable. (7 mentions)

Room Comfort: Spacious rooms and a comfortable setup help support restful sleep in several stays. (6 mentions)

Breakfast: Breakfast often offers plenty of choice, with many varieties, snacks, drinks, and generally decent taste. (5 mentions)

Guest Type

Show reviews that mention 

Service

Mentioned in 39 reviews
sentiment-positive-indicator
58% Positive
sentiment-negative-indicator
41% Unfavourable

Cleanliness

Mentioned in 31 reviews
sentiment-positive-indicator
87% Positive
sentiment-negative-indicator
12% Unfavourable

Breakfast

Mentioned in 30 reviews
sentiment-positive-indicator
66% Positive
sentiment-negative-indicator
33% Unfavourable

Location

Mentioned in 30 reviews
sentiment-positive-indicator
100% Positive

Pool

Mentioned in 19 reviews
sentiment-positive-indicator
94% Positive
sentiment-negative-indicator
5% Unfavourable

Room comfort

Mentioned in 17 reviews
sentiment-positive-indicator
76% Positive
sentiment-negative-indicator
23% Unfavourable

Kids facilities

Mentioned in 10 reviews
sentiment-positive-indicator
90% Positive
sentiment-negative-indicator
10% Unfavourable

Check in

Mentioned in 8 reviews
sentiment-positive-indicator
37% Positive
sentiment-negative-indicator
62% Unfavourable

Room size

Mentioned in 8 reviews
sentiment-positive-indicator
75% Positive
sentiment-negative-indicator
25% Unfavourable
Changed to review page 1
  1. 10.0Exceptional

    rini from Indonesia
    Family with young children
    Deluxe Double
    Stayed 1 night in May 2026

    “Enjoyable”

    The room is clean, spacious, and fragrant, the air conditioning is cold, the breakfast menu is fairly varied, close to various food court options, the swimming pool cleanliness needs improvement.

    Reviewed June 23, 2026
    Auto-translated through generative A.I.

    Hi, rini! Terima kasih telah meluangkan waktu untuk memberikan ulasan dan masukan yang berharga. Kami senang mengetahui bahwa Anda menikmati kebersihan dan kenyamanan kamar, AC yang dingin, variasi menu sarapan, serta lokasi kami yang dekat dengan berbagai pilihan kuliner. Kami juga mengapresiasi masukan Anda terkait kebersihan kolam renang. Hal ini telah menjadi perhatian kami dan akan segera kami tindak lanjuti bersama tim terkait untuk meningkatkan kualitas fasilitas yang kami sediakan. Kami berharap dapat menyambut Anda kembali dan memberikan pengalaman menginap yang lebih baik di kunjungan berikutnya. Cheers! General Manager

    Responded June 25, 2026
    The Alts Hotel Palembang
  2. 10.0Exceptional

    Adam from Singapore
    Family with young children
    Premier Corner Room
    Stayed 4 nights in September 2026

    “Palem-BANG”

    Had a great stay at ALTS Hotel Palembang. The room was spacious and comfortable, the gym was amazing, and the food was really good. The location was also very convenient. My kids especially loved the swimming pool, which made the stay even more enjoyable for the whole family.

    Reviewed September 15, 2026
  3. 10.0Exceptional

    Syahnaz from Indonesia
    Business traveler
    Deluxe Twin
    Stayed 4 nights in April 2026

    “Exceptional”

    The hotel has a very strategic location, close to key places and easy to access. Everything is clean and well-maintained, making the stay comfortable.

    Reviewed May 05, 2026
    Auto-translated through generative A.I.

    Hi, Syahnaz! Thank you for your kind review. We are delighted to hear that you enjoyed our strategic location and found the hotel clean and well-maintained. Providing a comfortable stay for our guests is always our priority, and your positive feedback truly means a lot to us. We look forward to welcoming you again in the future. Cheers! General Manager

    Responded May 21, 2026
    The Alts Hotel Palembang
  4. 10.0Exceptional

    Nella from Indonesia
    Couple
    Deluxe Double
    Stayed 1 night in September 2026

    “Exceptional”

    The facilities in the room are really clean.. the food is delicious.. highly recommended for those who want to stay here. Satisfied 😎

    Reviewed September 14, 2026
    Auto-translated through generative A.I.
  5. 10.0Exceptional

    Desy from Indonesia
    Couple
    Superior Double Room
    Stayed 1 night in September 2024

    “One night in Palembang”

    The hotel is very nice, overall it is large and very well maintained in terms of cleanliness. The hotel room is very spacious and clean, the bathroom is also clean. The amenities are complete and there is a hair dryer as well, coffee, tea, and a kettle are provided in the room along with other facilities. The swimming pool is very beautiful with a view because it is located on the rooftop and is great for taking photos while enjoying the view of the city of Palembang. Breakfast at this hotel is very complete with a lot of variety and everything is delicious; I am very happy with the breakfast menu at this hotel. The hotel's location is very good because there is a souvenir shop for empek-empek Candi in front and next to it, there is an Indomaret as well as a souvenir shop for empek-empek Bringin Next. If I go to Palembang, I will stay at this hotel again because it is comfortable and the staff are all friendly. Thank you Alts hotel for the very good service.

    Reviewed October 09, 2024
    Auto-translated through generative A.I.

    Hi Desy, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager

    Responded October 21, 2024
    The Alts Hotel Palembang
Changed to review page 1

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