The Apartments at Merdeka Palace Hotel

Jalan Tun Abang Haji Openg, P.O. Box A298, Kuching City Center, Kuching, Malaysia, 93000 - See map
5-star Serviced apartment
Free Wi-Fi
7.7
Very good
/10
(335 reviews)See what guests said
View8
Housekeeping8
Shops3
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The Apartments at Merdeka Palace Hotel

"the experience of our 3 nights stay there is superb."

SIM - April 21, 2019

3 Bedroom Apartment - View The Apartments at Merdeka Palace Hotel
Lobby The Apartments at Merdeka Palace Hotel
Ballroom The Apartments at Merdeka Palace Hotel
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Hygiene Plus

This property has self-selected and self-certified the following hygiene measures. Learn more

Safety Features
Body thermometer
Daily disinfection in common areas
Staff trained in safety protocol
Temperature check for guests and staff
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
First aid kit
Property highlightsRead all 335 reviews
Exceptional reputation
Recommended by 82% of guests
Very good service
7.8 rating for service
Very good cleanliness
7.0 rating for cleanliness
Very good facilities on premise
7.0 facilities on premise

The hotel is within walking distance to water front, the open- air market is nearby, a shopping complex is also available.

SIM | April 21, 2019

The location was also good, right next to Padang Merdeka, where we were heading to for the Kuching Marathon 2019.

Pamela | August 20, 2019

The staff is very helpful and trying very hard to meet our request as our group consists of 36 members.

SIM | April 21, 2019

Very thoughtful of the hotel to provide both apartments which were just next door to each another.

nursahdun | January 20, 2020

The location is strategic that all the Kuching attractions were walking distance.

nurulhuda | February 20, 2019

Thanks to the housekeeping staff who came and spray the air freshener too.

DESMOND | June 7, 2019

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Kuching every 1 minutes on Agoda.com
Value for money7.9
Distance to city center2.00 Km
Location rating8.7
Nearest airportKuching International Airport (KCH)
Distance to airport7.7 km

Rooms available at The Apartments at Merdeka Palace Hotel

2 Bedroom Apartment
2 Bedroom Apartment
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 queen bed & 1 queen bed o...
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3 Bedroom Apartment
3 Bedroom Apartment
...
  • Room size: 107 m²/1152 ft²
  • City view
  • 1 queen bed & 1 queen bed &...
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Room Assigned on Arrival
Room Assigned on Arrival
...
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    Frequently asked questions

    Does The Apartments at Merdeka Palace Hotel offer hand sanitizer?

    Hand sanitizer is available at The Apartments at Merdeka Palace Hotel.

    How often do rooms at The Apartments at Merdeka Palace Hotel get disinfected?

    Rooms are disinfected every day at The Apartments at Merdeka Palace Hotel.

    How frequently are common areas disinfected at The Apartments at Merdeka Palace Hotel?

    Common areas of The Apartments at Merdeka Palace Hotel are disinfected daily.

    Does The Apartments at Merdeka Palace Hotel offer contactless check-in and check-out?

    Contactless check-in and check-out is not available at The Apartments at Merdeka Palace Hotel.

    Are free face masks available at The Apartments at Merdeka Palace Hotel?

    Face masks are available for free at The Apartments at Merdeka Palace Hotel.

    Does The Apartments at Merdeka Palace Hotel accept food delivery services other than room service?

    Third party food delivery to rooms is available at The Apartments at Merdeka Palace Hotel.

    Does The Apartments at Merdeka Palace Hotel check the temperature of people entering the premises?

    The Apartments at Merdeka Palace Hotel offers temperature checks for staff and guests as a service, but it is not a condition of check in.

    Is there a doctor or nurse on call for the property?

    A doctor or nurse is available on call for The Apartments at Merdeka Palace Hotel.

    What time is check-in and check-out at The Apartments at Merdeka Palace Hotel?

    Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to The Apartments at Merdeka Palace Hotel?

    For those who wish to drive their own cars, The Apartments at Merdeka Palace Hotel has a car park available for guests. Car parking is free for guests.

    What is the smoking policy at The Apartments at Merdeka Palace Hotel?

    The Apartments at Merdeka Palace Hotel does permit smoking in some areas and is not 100% smoke-free. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about The Apartments at Merdeka Palace Hotel

    • 8.0
      Very good
      Location

      "Strategically located, nice ambiance"

      SITI D.

      |

      November 2, 2019

    • 10.0
      Exceptional

      "Definitely will go there again"

      Thamathan

      |

      January 28, 2019

    • 9.2
      Exceptional
      Spaciousness

      "Room - spacious n big."

      nursahdun

      |

      January 20, 2020

    Property ranking|Compared to 437 Kuching properties
    See all rankings
    Room size
    109 sqm.
    Location score
    8.7/10
    Room comfort score
    6.8/10
    Value for money score
    7.9/10
    Bigger than
    98
    %
    of Kuching properties
    Better than
    88
    %
    of Kuching properties
    Better than
    84
    %
    of Kuching properties
    Better than
    76
    %
    of Kuching properties
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    Overall rating:
    7.7
    Very good
    335 reviews
    Cleanliness
    7.0
    Facilities
    7.0
    Location
    8.7
    Read all reviews >
    What travelers say they love:
    Apartment is spacious and comfortable.
    Lee H. from Malaysia
    Business traveler
    More about The Apartments at Merdeka Palace Hotel

    More about The Apartments at Merdeka Palace Hotel

    Centrally located, the regal The Apartments at Merdeka Palace Hotel gives guests privileged access to some of Kuching’s historical jewels, including the Sarawak Museum and Padang Merdeka. The hotel is just a five-minute walk to the Plaza Merdeka and a 10-minute walk to the Main Bazzar – famed for its souvenir shops – and the city center along with other attractions.

    The Apartments at Merdeka Palace Hotel features 213 rooms inclusive of apartment suites. The hotel offers comprehensive facilities that include access to Wi-Fi, a health center, gym, swimming pool, and sauna, ensuring a pleasure stay for guests.

    The hotel has six international standard food and beverage outlets. For these reasons, guests are welcome to stay at the The Apartments at Merdeka Palace Hotel for an unforgettable experience.

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    Most talked about facilities

    Housekeeping
    9 mentions
    Internet
    6 mentions
    Swimming Pool
    5 mentions
    View
    3 mentions

    What they offer

    5.6
    Review score

    "the hygiene conditions were appalling!"

    Pamela

    |

    August 20, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of The Apartments at Merdeka Palace Hotel from real guests

    Provided by verified guests of Agoda
    7.7
    /
    10
    Cleanliness7.0
    Facilities7.0
    Location8.7
    Room comfort and quality6.8
    Service7.8
    Value for money7.9
    High score for Kuching
    Rating
    9+ Exceptional (30)
    8-9 Excellent (18)
    7-8 Very Good (38)
    6-7 Good (17)
    <6 Below Expectation (40)
    Time of the year
    Mar - May (26)
    Jun - Aug (34)
    Sep - Nov (29)
    Dec - Feb (54)
    Don't miss out!Users are booking a place in Kuching every 1 minutes on Agoda.com
    All guests (335)
    All room types
    All languages

    Show reviews that mention 

    Showing 143 verified guest comments
    12345
    9.2
    Exceptional
    NURUL from Malaysia
    Family with young children
    2 Bedroom Apartment
    Stayed 5 nights in January 2017

    Very near to Plaza Merdeka”

    We booked 2-bedroom apartment for our stay (4 adults + 7-yo kid + 12months baby). The apartment is very spacious, the facilities are great (swimming pool, gym, indoor playground for kids) and the location is very near to Plaza Merdeka and Kuching waterfront (walking distance).

    Reviewed February 01, 2017
    9.0
    Exceptional
    Clarence from Malaysia
    Group
    2 Bedroom Apartment
    Stayed 1 night in February 2014

    Food, culture , people”

    Helpful staff, Great view , Clean

    Apartment is clean with beautiful view of Kuching town. Lobby is impressive with lots of decors. Parking is no problem and hotel provide two parking space per room.

    Reviewed March 16, 2014
    8.0
    Excellent
    Liaw from Malaysia
    Family with young children
    2 Bedroom Apartment
    Stayed 3 nights in November 2017

    Good place to stay in when in Kuching”

    The location is nearby all point of interest that we wish to taste and experience, just by walking distance. The staff in hotel apartment is friendly and considerate especially we have young children travel with us, the check in and check out process handled professionally and fast. Helpful in term of request made by us they response fast. Facilities might look aged but well maintained, good job. Will consider again for next Kuching visit.

    Reviewed November 21, 2017
    9.6
    Exceptional
    SIM from Malaysia
    Group
    3 Bedroom Apartment
    Stayed 3 nights in April 2019

    Exceptional”

    The staff is very helpful and trying very hard to meet our request as our group consists of 36 members. We booked seven 3-roomed apartments and yet the apartments have different types of bedding. Anyway, the experience of our 3 nights stay there is superb. The hotel is within walking distance to water front, the open- air market is nearby, a shopping complex is also available. The museum (though under renovation) is just next door. Most importantly the price is reasonable.

    Reviewed April 21, 2019
    8.8
    Excellent
    nurulhuda from Malaysia
    Family with young children
    2 Bedroom Apartment
    Stayed 1 night in February 2019

    Old Service Apartment but comfortable”

    This hotel is quite old, but clean and comfortable. The location is strategic that all the Kuching attractions were walking distance.

    Reviewed February 20, 2019
    7.2
    Very good
    Catherine from Malaysia
    Family with teens
    2 Bedroom Apartment
    Stayed 1 night in August 2019

    Very strategic location but it needs serious refurbish ”

    I chose this because it was the closest hotel to the starting point of kuching marathon. its also really close to the mall. I am not sure about other rooms, but 2-room apartment is so old it looks like its falling apart. But i would definitely give it 5 stars for the services, the staff were all very courteous. I believe the hotel will be great again after some refurnishing.

    Reviewed September 16, 2019
    10.0
    Exceptional
    Hj from Brunei Darussalam
    Group
    3 Bedroom Apartment
    Stayed 4 nights in January 2017

    big spacious apartment”

    we stay here with family, we took the 3 bedroom, the room are clean,the room are super cold, the cleaner are friendly and helpful, its nearby to the merdeka shopping mall that we like to go almost everyday, we enjoy our stay here

    Reviewed March 21, 2017
    8.3
    Excellent
    angela from Malaysia
    Family with teens
    2 Bedroom Apartment
    Stayed 2 nights in March 2016

    Classic and strategic location”

    ambiance, location, view

    It was a pleasant stay for me, my parents and my 2 sisters. The place located at center of the city and just next to Sarawak Museum and a shopping mall. Easy to find food where the hawker/restaurant you can find them easily. The ambiance of hotel was peaceful, I love when backed to the hotel about 7pm, you can hear the live piano played by someone who is very talented. Overall, I enjoy my stay there. The only improvement needed is the swimming pool. The cleanliness can be improved because I found the water in the pool was not really clean(found black dirt in the water).

    Reviewed March 21, 2016
    7.6
    Very good
    Dayang from Malaysia
    Family with teens
    3 Bedroom Apartment
    Stayed 1 night in December 2018

    the room quite old”

    i think its time for Merdeka Place to make new improvements especially the decorations in the room. paint new colors for the wall.. improve the toilet condition. merdeka palace is such a big name and its well known for long time. make sure people paid what its worth :)

    Reviewed May 24, 2019
    9.2
    Exceptional
    Lee from Malaysia
    Business traveler
    2 Bedroom Apartment
    Stayed 1 night in December 2018

    Spacious apartment ”

    Facilities are old, well maintained. Apartment is spacious and comfortable. Swimming pool too small and crowded (maybe it was due to school holiday). only thing was drinks were not provided for apartment. only water kettle provided but there was some deposits and rust inside the kettle. to improve, hope that hotel management can include water dispenser machine on Ground floor reception area or one in every floor.

    Reviewed October 13, 2019
    7.6
    Very good
    Mohd from Malaysia
    Group
    3 Bedroom Apartment
    Stayed 1 night in August 2016

    Nice but old”

    The hotel is perfectly located in front of the famous Padang Merdeka and within 100m away from a shopping mall. The lobby entrance is very nice but once you step into the apartment side of the hotel, you can tell that it really needs refurbishment. Room is spacious but there is no fridge. Will definitely stay there again due to its location, not condition. Hopefully to see more improvement in the future.

    Reviewed August 16, 2016
    5.6
    Pamela from Singapore
    Group
    3 Bedroom Apartment
    Stayed 3 nights in August 2019

    Very Poor Hygiene Conditions and Broken Facilities”

    The hotel rate was cheap. For a three bedroom apartment with eight bed spaces and 2.5 bathrooms, the five of us fit comfortably inside. The location was also good, right next to Padang Merdeka, where we were heading to for the Kuching Marathon 2019. However, the hygiene conditions were appalling! We found a cockroach nest in the master bedroom and baby cockroaches haunted us for the four days that we were there. The entire apartment was very dusty and it induced a sinus flare on some of our friends. Even after housekeeping came, the situation did not improve. Also, the facilities in our room were in poor condition. The refrigerator was not working and when we asked the staff to assist us with it, we were simply met with a reply of 'It's just like that!' That was unacceptable but we did not kick a fuss since we were not there for a long stay. The couch was also stained badly and sinking. I would not stay at this hotel again despite the price.

    Reviewed August 20, 2019
    8.4
    Excellent
    Tulip from Malaysia
    Family with teens
    2 Bedroom Apartment
    Stayed 2 nights in April 2019

    Good ”

    Easy to go popular place in Kuching City

    Reviewed May 01, 2019
    6.8
    Good
    awang from Malaysia
    Family with young children
    2 Bedroom Apartment
    Stayed 1 night in December 2018

    the apartment is looking very old.... many wallpaper already torn off.. please lah the hotel managem”

    many wallpaper already torn off.. please lah the hotel management... do some renovation.. let the merdeka palace gain its golden years again like many years ago

    Reviewed March 26, 2019
    9.2
    Exceptional
    Abd from Indonesia
    Family with young children
    2 Bedroom Apartment
    Stayed 4 nights in December 2017

    Old hotel but cosy enough”

    The room is big. Although it may need some refurbishment, but I find that the size of the room makes up for it. I booked 2 bedroom apartment suite.

    Reviewed January 06, 2018
    7.6
    Very good
    Muhammad from Malaysia
    Business traveler
    3 Bedroom Apartment
    Stayed 5 nights in October 2016

    Aging but affordable”

    Pros: Cheap, affordable, nice view, location, facilities (i.e. swimming pool, gym), nice bathroom, friendly staff. Spacious room. Cons: Wifi limited to 1 pax per room. Wifi not function at my apartment despite complain at counter. 5 days without wifi at apartment. This is outrages. Old furniture, most look outdated and old. Aging.

    Reviewed November 15, 2016
    8.0
    Excellent
    Mohd from Malaysia
    Family with teens
    2 Bedroom Apartment
    Stayed 1 night in June 2019

    Spacious Apartment”

    two rooms apartment with 3 bathroom and a kitchen, spacious and clean, stategic location, nice city view, walking distance to waterfront, mosque, museum, shopping mall...would love to return on next visit, highly recommended.

    Reviewed June 26, 2019
    7.2
    Very good
    Anderson
    Family with young children
    2 Bedroom Apartment
    Stayed 1 night in May 2019

    The place have passed it's glory”

    The hotel obviously have seen it glory days. The lobby was great, the staff was terrific. I thought it would continue that way but the moment i entered the room i can smell the carpet molding. The bed sheet seems like it was wash and dry over and over again for the last 10 years. The bathroom was fantastic but no maintenance was done to it. I can see molding all over the ceiling in the bathroom. As I booked the apartment the room was spacious, the view was miraculous but yeah, upset-ted by the carpet smell. The facilities was very disappointing. The pool water was dirty with dead bugs, the toilet and locker was beat up, the sauna was under maintenance for the last couple of years (claimed by the caretaker). The bar was closed and the playground. Don't get me started on that.

    Reviewed June 02, 2019
    9.6
    Exceptional
    Mohd
    Solo traveler
    3 Bedroom Apartment
    Stayed 2 nights in March 2019

    My review of The Apartment at Merdeka Palace Hotel”

    Its was a great room with nice staff and the first impression is a wow for me. just they need to do some refurbishment on some items such as the TV(its so vintage) as the TV is not up to what we use to see TV nowdays plus the wifi also need to look at because during my stay the connection is poor and often disconnect so i hope next time i go here, all this can be resolved.

    Reviewed March 05, 2019
    7.2
    Very good
    Kwong from Malaysia
    Family with young children
    2 Bedroom Apartment
    Stayed 2 nights in June 2016

    conveniently located”

    we booked an apartment that can accomodated max 4 adults but the apartment that we got turned out to have only 1 kingsized bed in one room and 1 single bed in the other. So we had to squeeze a little bit. We really like to location of this hotel although its furniture and tv etc are quite old and rundown, with no wifi!

    Reviewed June 06, 2016
    12345
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    • Excellent location
    • Sarawak Museum
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