The Ardens Hotel - Austin
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The Ardens Hotel - Austin

19 & 21, Jalan Austin Perdana 2/22,Taman Austin Perdana, Tebrau, Johor Bahru, Malaysia, 81100
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 The Ardens Hotel - Austin
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    Lobby The Ardens Hotel - Austin
    Interior view The Ardens Hotel - Austin
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     The Ardens Hotel - Austin

    The Ardens Hotel - Austin Reviews

    7.8
    Very good
    /10
    (942 reviews)See what guests said
    8.0
    Very good

    "Hotel design was great for a boutique hotel."

    Gian K.

    -

    December 18, 2018

    8.7
    Excellent room comfort and quality
    Recommended by 90% of guests

    Things you’ll love about The Ardens Hotel - Austin

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Garden

    Good
    Location
    6.9
    See map
    Nearby
    Popular
  • Kuso Trick Art Gallery540 m
  • AEON Tebrau City Shopping Centre1.47 km
  • Zoom Park Johor1.53 km
  • Holy Word Church1.62 km
  • Public Bank @ Taman Johor Jaya1.75 km
  • Siow Surgical Clinic Sdn Bhd1.77 km
  • AmBank @ Taman Johor Jaya1.84 km
  • HSBC Bank @ Taman Johor Jaya1.85 km
  • Affin Bank @ Taman Johor Jaya1.87 km
  • Standard Chartered Bank @ Taman Johor Jaya1.92 km
  • Value for money8.3
    Distance to city center9.5km
    Location rating6.9
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport16.1 km

    Rooms available at The Ardens Hotel - Austin

    8.7
    Excellent
    Room comfort & quality
    Connecting Room
    Connecting Room
    ...
    • Room size: 29 m²/312 ft²
    • Street view
    • 2 single beds and 1 queen b...
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    Luxe King
    Luxe King
    ...
    • Room size: 21 m²/226 ft²
    • Street view
    • 1 king bed
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    Grandeur Deluxe
    Grandeur Deluxe
    ...
    • Room size: 12 m²/129 ft²
    • Street view
    • 1 queen bed
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    Executive Queen
    Executive Queen
    ...
    • Room size: 12 m²/129 ft²
    • No Windows view
    • 1 queen bed
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    Grandeur Twin Room
    Grandeur Twin Room
    ...
    • Room size: 11 m²/118 ft²
    • Shower
    • 2 single beds
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    Grandeur Queen Room
    Grandeur Queen Room
    ...
    • Shower
    • 1 double bed
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    room
    room
    ...
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      Executive Room
      Executive Room
      ...
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        Luxury Room
        Luxury Room
        ...
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          Superior Room
          Superior Room
          ...
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            Have a question for The Ardens Hotel - Austin?

            What people love about The Ardens Hotel - Austin

            • 6.0
              Review score

              "Good for resting."

              Alex

              |

              January 4, 2019

            • 8.0
              Very good

              "Great place, friendly staff and good breakfast"

              Pui Y.

              |

              June 18, 2018

            • 8.4
              Excellent

              "Tried most of the rooms and it was great!"

              Aidah

              |

              March 17, 2018

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            More about The Ardens Hotel - Austin

            More about The Ardens Hotel - Austin

            7.6
            Very good

            "The room is spacious and clean."

            Yan

            |

            August 12, 2018

            An overview

            Show less

            What they offer

            8.8
            Excellent

            "Decent pricing for room of such size."

            Iz

            |

            January 13, 2019

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            American cuisine
            American cuisine
            Carffee Coffee Bar
            2.5 km American, Italian
            Kfc
            7.4 km American, Asian, Fast food
            Grill Bar
            7.5 km American, Bar, Steakhouse
            Asian cuisine
            Asian cuisine
            Anmour Cafe Mount Austin Johor Bahru
            490 m Asian, Cafe
            Bharat Curry House
            810 m Asian, Halal, Indian
            The Toast
            1.4 km Asian, Cafe, Chinese
            Chinese cuisine
            Chinese cuisine
            Sin Hai Cheng
            1.4 km Chinese
            Restaurant Kah Kah Loke
            1.6 km Chinese
            hk Cafe Austin Heights
            1.7 km Chinese

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Announcements

            From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

            Reviews of The Ardens Hotel - Austin from real guests

            Agoda Reviews (942)Booking.com Reviews (198)
            7.8
            /
            10
            Cleanliness8.4
            Facilities7.3
            Location6.9
            Room comfort and quality8.7
            Service8.3
            Value for money8.3
            Provided by verified guests of Agoda
            All languages
            All guests (942)
            All room types

            Show reviews that mention 

            Showing 471 verified guest comments
            12345
            8.0
            Excellent
            Wendy from Malaysia
            Business traveler
            Grandeur Deluxe
            Stayed 1 night in February 2019

            Overall ok”

            Comfortable and nice hotel. Breakfast is nice. Only not ok thing is that the toilet’s window has only blind (which still have some holes) and the window glass not frosted which makes me slightly uncomfortable.

            Reviewed March 02, 2019

            Dear Mr/Mrs Wendy, Thank you for your review and last visit to our hotel. We will find solution to solve this issue. If you visit to our area next time, please let us know. And we will do our best to serve you. Thanks you and have a good day to you and your family. Hope to hear from you soon. Your sincerely, Ms. Suhada Guest Care Officer The Ardens Hotel

            Responded March 05, 2019
            The Ardens Hotel - Austin
            10.0
            Exceptional
            Xian from Malaysia
            Couple
            Executive Queen
            Stayed 1 night in March 2019

            Very happy with the hotel!”

            The design of the hotel & overall is just as it is in the photo. Clean & neat.

            Reviewed March 03, 2019

            Dear Mr/Mrs Xian, Thank you for your review and last visit to our hotel. If you visit to our area next time, please let us know. And we will do our best to serve you. Thanks you and have a good day to you and your family. Hope to hear from you soon. Your sincerely, Ms. Suhada Guest Care Officer The Ardens Hotel

            Responded March 05, 2019
            The Ardens Hotel - Austin
            2.0
            Jin from Malaysia
            Business traveler
            Executive Queen
            Stayed 2 nights in February 2019

            Did not provide receipt”

            Request many times (over the counter / email / phone call) but until today did not provide. First promise to provide receipt on 22/2 said printer down will provide email, request and check over the email did not have any reply or feedback. Pmed in chat, totally being ignore.... Try to call to counter but always line busy. So can I have my receipt after these review?

            Reviewed March 04, 2019
            10.0
            Exceptional
            Fang from Malaysia
            Couple
            Executive Queen
            Stayed 1 night in February 2019

            I never give all 5star review to a hotel except this!”

            We really satisty with this stay at this price, worth it. The guard and stuffs are friendly. the toilet is very clean, it looks new. pillow those are clean. with complete amenities which we need to use such as hanger, hocks, racks to put toiletries at shower place... very near to Aeon Mall with driving less than 10mins.

            Reviewed February 11, 2019
            8.0
            Excellent
            Daphne from Singapore
            Couple
            Luxe King
            Stayed 1 night in November 2018

            Very good”

            bathroom is nice. and they have quite a few tv channels like fox movies.. the overall stay is comfortable . i think the only cons is the distance that requires 10 to 15mins drive to austin area and aeon mall shopping area

            Reviewed November 11, 2018

            Dear Daphne, Warm Greetings from The Ardens Hotel. Thank you very much for your candid review of your recent stay at our hotel. We are delighted to know that you had a wonderful time during your stay at The Ardens Hotel. For the travelling purpose to designated area, we also provide shuttle service for your accommodation in the future. Please let us know when is your next vacation so that we can welcome you for another great stay. Thank You.

            Responded November 12, 2018
            The Ardens Hotel - Austin
            6.4
            Good
            Simon from Singapore
            Solo traveler
            Executive Queen
            Stayed 1 night in December 2018

            Good”

            Room is pleasant to stay and look exactly like advertised photo. The pillow case was not changed have smell for one of the pillow. Hard to reach staff. Was practically locked out of hotel main entrance for 40 mins in the morning after going out for breakfast as the staff disappeared and did not man the counter at 10.20am to 11am. The door bell was useless.

            Reviewed January 16, 2019
            4.4
            Hui from Singapore
            Couple
            Executive Queen
            Stayed 1 night in December 2018

            Stained sheets, poor maintenance”

            Very bad upkeep of the hotel which is now run down and two out of the three rooms had stained bedsheets. Blood and/or love juice. Poorly built shower drainage area causes bathroom floor to be very wet. At least management tried to service recovery by providing free breakfast, which was average quality but oh well, what can you expect of a free breakfast?

            Reviewed December 26, 2018
            8.0
            Excellent
            Gian from Malaysia
            Business traveler
            Executive Queen
            Stayed 2 nights in December 2018

            It’s a very quiet place to stay in which I liked it.”

            Pros : 1. Hotel design was great for a boutique hotel. 2. Even provided you with a minibar, not to mention a few free snacks and drinks. 3. Parking is covered by them so you don’t have to worry about getting summons. 4. Great shower pressure. 5. Not to mention their location is really near to all the awesome food from day to night.(requires driving or taking a cab) Cons : 1. Sound proofing needs improvements, or maybe leave a notice in the hotel room so that all guests are aware of it. 2. For a queen sized bed it’s quite short for me. My feet would be dangling most of the time so the monsters under the bed would tickle my feet. 3. Lighting needs to be redone, looks a bit dim at some areas. Overall I’d give it a 8/10 And yes I would stay here again.

            Reviewed December 18, 2018
            8.4
            Excellent
            Faye from Singapore
            Couple
            Luxe King
            Stayed 1 night in August 2018

            Friendly staff & clean hotel”

            There was not much eateries around nor shops open around. Pretty secluded but booked the luxe king. Very beautiful and relaxing for a one day staycation, staff was really friendly as I have ordered pizza and deliver

            Reviewed August 19, 2018
            8.0
            Excellent
            Aidah from Singapore
            Couple
            Executive Queen
            Stayed 1 night in July 2018

            Satisfactory but could be better”

            Been staying here for any trip to JB. Worth the money spent. Everything is fine except for the aircon and problems with ants could be better. Aircon was a bit noisy, so those who are light sleeper might have a problem. Ants were easily attracted to any food and water (droplets too). This is the first problem I've encountered with ants after so many times staying here. Safebox wasn't working but we did not need it. Could've taken the effort the dispose old towels and use new ones instead. Staff were friendly and overall room was nice and cosy. I stayed in room 103, so be careful unless they've rectified this issues.

            Reviewed July 09, 2018
            8.4
            Excellent
            Meow from Malaysia
            Solo traveler
            Executive Queen
            Stayed 2 nights in June 2018

            Working Staycation”

            Work and play hard is quite possible here as Tebrau Aeon Mall + Senai International Airport are just a short Grab Ride away. The Ardens afforded a relaxing place to chill after an assignment in the city. Window-less and thin-walled room was a little set-back but bearable for two nights. Breakfast was generous esp with the tasty garlic toasts, scrambled eggs washed down with piping hot americano. Please provide more variety for vegetarian guest. Good location away from the hustle + bustle coupled with value for money.

            Reviewed June 20, 2018
            8.4
            Excellent
            sin from Malaysia
            Couple
            Grandeur Deluxe
            Stayed 1 night in June 2018

            Strategic Location”

            Pros- Walking distance to shopping mall and MRT station. Cons- Roof top bar and swimming pool is located together. Means the swimming pool is open for public as well? As a in house guest, I prefer more privacy.

            Reviewed June 20, 2018
            8.4
            Excellent
            Cheng from Singapore
            Solo traveler
            Executive Queen
            Stayed 1 night in May 2018

            Value for money! ”

            Wonderful staff service from the moment checked-in. No frills, free mini bar. Free parking and security personnel to ensure things are OK. The only area for improvement is the need for hotel to buy new bath towels.. They looked very worn out and got a couple of holes in them.

            Reviewed June 03, 2018
            8.8
            Excellent
            Julia from Malaysia
            Couple
            Executive Queen
            Stayed 1 night in April 2018

            Friendly staff ”

            I was informed that they have overlooked the booking and request me to cancel the booking at the very 1st place and it really give me a very bad experience for it. However after awhile they text me back and will get the rooms ready for me. Check in was very fast. We reached at 1.30pm and both rooms was ready. Staff are very friendly too and help us keep for the birthday cake so we can give a surprise for my husband . They help to bring up the cake to the room once we had set up everything . It is really very thank you for the arrangement. Will come and stay again in this hotel

            Reviewed April 30, 2018
            9.2
            Exceptional
            Mohd from Malaysia
            Business traveler
            Executive Queen
            Stayed 1 night in April 2018

            Worth the money”

            Staff is very helpful and I received such a warmth welcome that I've yet to experience from any other budget hotel. Room is clean, bed is comfy & plenty of free amenities with FOC breakfast (I ordered a green apple juice with a thought in my mind that it gonna turn out to be like normal apple drinks that we bought from the store, yet I'm very much surprised when the waiter handed over to me an actual fruit juice). Thumbs up!

            Reviewed April 23, 2018
            8.4
            Excellent
            Nor from Malaysia
            Business traveler
            Executive Queen
            Stayed 5 nights in April 2018

            Will stay again”

            All ‘best’ especially breakfast. The only cons is the room that stated in agoda differs from the room at the hotel itself. You guys (agoda vs ardens) need to clear things out as it create confusion to guest. anyway thanks Fyda to help akak !

            Reviewed April 19, 2018
            8.0
            Excellent
            Wilson from Malaysia
            Business traveler
            Grandeur Deluxe
            Stayed 1 night in February 2018

            Nice hotel...”

            This hotel is nice and very clean. Comprehensive facilities...at least for me. But only issue is the location as a bit distance from town. There is very less restaurant by walking distance in nearby. If you want hunt more foods, either drive or take grabcar/taxi. Overall is very satisfy.

            Reviewed April 07, 2018
            9.2
            Exceptional
            Lornie from Malaysia
            Solo traveler
            Executive Queen
            Stayed 1 night in March 2018

            Exceptional”

            I like one of their staff's services who called Ashraf👍🏻👍🏻👍🏻 Very Friendly person. I decided to this hotel for my next trip becoz of his good attitude 👍🏻 additionally their welcome drinks and sponge cake is extremely delicious 😍

            Reviewed March 22, 2018
            8.4
            Excellent
            Aidah from Singapore
            Family with teens
            Connecting Room
            Stayed 2 nights in March 2018

            Worth the amount paid”

            What you pay is what you get. Worth my money! But you will need a car for convenience sake. No complaints from me. Have been staying here a number of times already. Tried most of the rooms and it was great! Family is room is not an ideal setting but it was still okay since it's "ajoining" one. The staffs are friendly, including the guards. Would stay here again!

            Reviewed March 17, 2018
            6.4
            Good
            Izzy from Singapore
            Couple
            Luxe King
            Stayed 2 nights in February 2019

            Luxe Hotel”

            Took the room with bathtub, was great. Location was a secluded and quiet, great for those who wants somewhere away from the city. Breakfast was good. Staffs are very friendly and welcoming. Have to take Grab most of the time.

            Reviewed February 16, 2019
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