Very good 7.9
Based on 255 reviews

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About The Arista Hotel Palembang


This modern hotel is situated in the south of Sumatra and is a great choice for travelers visiting the beautiful area of Palembang. The hotel is conveniently close to some of the area's best shopping centers and business venues as well as famous tourist destinations such as the soothing shores of the city's Musi River and several interesting museums. The Arista Hotel Palembang offers clean and comfortable accommodation with spacious guestrooms complete with stylish furnishings and modern amenities including air conditioning, satellite TV, and Wi-Fi internet. The hotel also features the Malabar Coffee Shop which serves a delicious breakfast as well as traditional Indonesian cuisine for lunch and dinner.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Shuttle service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Swimming pool [kids]


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Arabic
  • Chinese (Mandarin)
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-7 year(s) Must use an extra bed
  • Guests over 7 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 09:00AM
Check-Out Until: 12:00 PM
Distance from City Center: 3 km
Distance to Airport: 25 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 9
Number of Restaurants: 3
Number of Rooms : 144
Room Voltage: 220
Time to Airport (Minutes): 25
Year Hotel Built: 2006
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Very good

based on 255 reviews
  • Cleanliness 8.2
  • Facilities 7.3
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.5
  • Food and dining 8.0
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Mira from Indonesia
Stayed 2 nights in September 2016
Excellent hotel with well trained staff
Room: Amenities in the room are very satisfactory, clean & tidy at all times. Staff: Well trained staff to cater for guests all needs. Food: Excellent spread & extremely outstanding service from every staff, thanks to Mr. Hanz and the staff.
Reviewed September 19, 2016

Gusti from Indonesia
Families with young children
Deluxe Double or Twin Room
Stayed 2 nights in May 2016
Excellent for the quality
The room is clean, staff is nice, food is good, perfect holiday
Reviewed September 07, 2016

shierly from Indonesia
Arista Club
Stayed 2 nights in August 2016
Friendly staff and clean room
Reviewed August 23, 2016

shierly from Indonesia
Stayed one night in August 2016
Great location and clean
Reviewed August 23, 2016

shierly from Indonesia
Stayed 2 nights in August 2016
Great location and breakfast
Reviewed August 22, 2016

Ismanto from Indonesia
Business travelers
Stayed 2 nights in August 2016
Reviewed August 20, 2016

Freddy from Indonesia
Families with young children
Stayed 4 nights in July 2016
good breakfast
Great location, near shooping mall, just 10metres.
Reviewed July 14, 2016

Erik from Indonesia
Stayed 2 nights in July 2016
Reviewed July 14, 2016

Adrian from Singapore
Solo travelers
Stayed 7 nights in May 2016
Arista stay
Good staff services. Facilities need improvement for 5 star hotel. Bath tub tap not working properly. Bath tub not deep enough, therefore water splashing and wetting the floor. One light in toilet not working. Some miscommunication with regards to airport transfer. One staff said transfer from airport to hotel is free but transfer from hotel to airport chargeable. On check out day, I was charged for the transfer from airport to hotel and they were not sympathetic when I explained to them what was told to me by the other staff. Not wanting to make a fuss, I paid for the transfer but arranged my private hire to the airport. These were some of the things that marred an otherwise stay in Palembang.
Reviewed June 01, 2016

Marcus from United Kingdom
Business travelers
Stayed one night in April 2016
High price but good quality
ok pool but wifi did not work
Reviewed April 16, 2016


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