7.1
Very good
/10
(1,646 reviews)See what guests said
View34
Garden25
Housekeeping18
See map
7.9

Very good

Location rating score

Very good location - 580 meters from city center
Parking
FREE
Popular landmarks
Agro Technology Park in MARDI 1.58 km
Cameron Highlands Trail No. 10 1.7 km
Sam Poh Temple 1.94 km
Raju Hill Strawberry Farm 2.02 km
Big Red Strawberry Farm 2.18 km
Cameron Bharat Tea Estate 2.65 km
Time Tunnel Museum 2.88 km
Cameron Highlands Butterfly Garden 4.69 km
Mossy Forest 5.1 km
Cameron Lavender 6.25 km
Nearby landmarks
YZ Strawberry Farm 500 m
Forestry Department 550 m
Golf Course Brinchang 610 m
Cameron Bharat Plantation Sdn Bhd 870 m
Hospital Tanah Rata 870 m
Cameron Highlands Trail No. 3 880 m
Cameron Highlands Trail No. 5 and 7 880 m
Orang Asli Settlement 880 m
Parit falls 900 m
Tanah Rata Town 900 m
The Bala's Holiday Chalet

"The hotel is the destination per se, having breakfast in the garden is magical, or dinner in the main restaurant room, decorated colonial way, with pl..."

jose - February 17, 2020

Superior - 2 Adults The Bala's Holiday Chalet
Lobby The Bala's Holiday Chalet
Interior view The Bala's Holiday Chalet
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Free Wi-Fi

The Bala's Holiday Chalet

Lot 55,Main Road,Tanah Rata, Tanah Rata, Cameron Highlands, Malaysia, 39000 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
What guests are saying:Read all 1,646 reviews
Exceptional reputation
Recommended by 84% of guests
Very good service
7.4 rating for service
Very good cleanliness
7.0 rating for cleanliness
Good facilities on premise
6.6 facilities on premise

This hotel is unique as it offers beautiful views and gorgeous gardens on the terraces.

Natalya | September 9, 2018

  • 990 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Garden

  • Laundry service

Your dates are popular among travelersUsers are booking a place in Cameron Highlands every 38 minutes on Agoda.com
Value for money7.0
Location rating7.9
Nearest airportSultan Azlan Shah Airport (IPH)
Distance to airport32.5 km

Rooms available at The Bala's Holiday Chalet

Superior - 2 Adults
Superior - 2 Adults
...
  • Room size: 12 m²/129 ft²
  • Nature view
  • 1 queen bed
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Family Suite
Family Suite
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds and 1 queen b...
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Family Suite (4 Adults)
Family Suite (4 Adults)
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 2 queen beds
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Deluxe
Deluxe
...
  • Room size: 33 m²/355 ft²
  • Nature view
  • 1 queen bed
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Suite 2 adults
Suite 2 adults
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Nature view
  • 3 queen beds
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Triple Suite Room (Room Only)
Triple Suite Room (Room Only)
...
  • Room size: 42 m²/452 ft²
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Standard Room
Standard Room
...
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    Twin Superior
    Twin Superior
    ...
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      Raffles Suite
      Raffles Suite
      ...
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        Frequently asked questions

        What time is check-in and check-out at The Bala's Holiday Chalet?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

        How do I get to The Bala's Holiday Chalet?

        A stay at The Bala's Holiday Chalet also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Bala's Holiday Chalet has a car park available for guests. Parking is free for guests.

        What is the smoking policy at The Bala's Holiday Chalet?

        The Bala's Holiday Chalet does not permit smoking in any of its rooms, but allows smoking in designated areas.

        See map
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        What people love about The Bala's Holiday Chalet

        • 9.6
          Exceptional

          "I had a pleasant stay here and will return back in the future."

          RADZIAH

          |

          October 9, 2018

        • 9.6
          Exceptional
          Staff 

          "Front desk staff and other staffs are friendly and helpful."

          RADZIAH

          |

          October 9, 2018

        • 9.6
          Exceptional

          "Nice english tudor style hotel - pretty interiors."

          RADZIAH

          |

          October 9, 2018

        Property ranking|Compared to 741 Cameron Highlands properties
        See all rankings
        Review score - United States
        6.8/10
        Room size
        37 sqm.
        Room comfort score
        6.5/10
        Cheapest price score
        Better than
        94
        %
        of Cameron Highlands properties
        Bigger than
        93
        %
        of Cameron Highlands properties
        Better than
        90
        %
        of Cameron Highlands properties
        Better than
        84
        %
        of Cameron Highlands properties
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        Overall rating:
        7.1
        Very good
        1,646 reviews
        Cleanliness
        7.0
        Facilities
        6.6
        Location
        7.9
        Read all reviews >
        What travelers say they love:
        Front counter staff Amelina was so pleasant and very good cu...
        David from Malaysia
        Couple
        More about The Bala's Holiday Chalet

        More about The Bala's Holiday Chalet

        Surrounded by mountains, rolling hills, and located on a well-manicured landscape, this English-styled inn offers a refreshing ambiance. Enjoy staying at this countryside property, where guests will find it quite peaceful and serene, making it ideal for a quiet getaway. Not too far from Malaysia's famous forest in the Cameron Highlands, The Bala's Holiday Chalet is fully refurbished and fitted with antique furnishings, hence it is a perfect personification of a British cottage from the olden days. All rooms capture views of the sunrise and sunset, most have their own fireplace, and they also offer a cozy TV room and library for a pleasurable stay. Activities arranged by the hotel include countryside tours, jungle trekking, and much more. The Bala's Holiday Chalet is a peaceful hideaway.

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        Most talked about facilities

        Housekeeping
        36 mentions
        Food & Dining
        22 mentions
        Breakfast
        21 mentions
        View
        20 mentions

        What they offer

        8.8
        Excellent

        "The place is gorgeous with floral and the room is comfortabl..."

        David

        |

        February 28, 2020

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Breakfast options

        American
        Continental
        Halal

        Restaurants on site

        British Indian Restaurant
        Cuisine:American, Asian, Indian
        Menu:Buffet

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Property announcements

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        Reviews of The Bala's Holiday Chalet from real guests

        Overall rating
        7.1
        Very good
        From 1646 reviews
        7.9Location
        7.4Service
        7.0Cleanliness
        Agoda Reviews (1290)Booking.com Reviews (356)
        Rating via Agoda7.1
        /
        10
        Cleanliness7.0
        Facilities6.6
        Location7.9
        Room comfort and quality6.5
        Service7.4
        Value for money7.0
        High score for Cameron Highlands
        Rating
        9+ Exceptional (114)
        8-9 Excellent (104)
        7-8 Very Good (174)
        6-7 Good (128)
        <6 Below Expectation (275)
        Time of the year
        Mar - May (152)
        Jun - Aug (251)
        Sep - Nov (168)
        Dec - Feb (224)
        Don't miss out!Users are booking a place in Cameron Highlands every 38 minutes on Agoda.com
        All guests (1290)
        All room types
        All languages

        Show reviews that mention 

        Showing 795 verified guest comments
        12345
        9.7
        Exceptional
        Xiao from Singapore
        Couple
        Deluxe
        Stayed 3 nights in December 2011

        Nostalgic quiet hotel”

        Rustic charm of old English boarding school

        We were really disappointed with Cameron Highlands, especially Tanah Rata, which was basically an overcrowded tourist trap selling plastic things. Bala's Chalet helped make it a lot more tolerable. The room was much cleaner than expected from the reviews we read here. There was a musky smell but it was to be expected from the climate and building materials. Just 5mins of opening the window and the smell was gone.

        Reviewed December 26, 2011
        8.3
        Excellent
        Zulkeflli from Malaysia
        Family with young children
        Family Suite (4 Adults)
        Stayed 1 night in February 2011

        Great location & comfortable family rooms”

        Good service with smiling faces. The scones were delicious and the best of all my children love the place.

        my family and i had a wonderful stay at bala's holiday chalet. the children were so satisfied that they would want to stay for another day. cameron highland always a great place for family holiday and with bala's holiday chalet, the travelling effort to cameron highland seems enjoyable.

        Reviewed February 16, 2011
        9.2
        Exceptional
        Syarafina from Malaysia
        Family with young children
        Executive Suite
        Stayed 1 night in November 2018

        Beautiful exterior ! ”

        Planters Country Hotel (Bala's Chalet) is a good value for money, its exterior is breathtaking! The colonial look suits Cameron's chill weather very well. Staffs were also nice and accommodating. Requested a room close to the lobby as we were taking an elderly and they fulfilled it. Our executive suite was located right behind the entrance. (Previous reviews mentioned having to hike up flights of stairs to their rooms which might be true, there were rooms located up the hill from where the lobby is. Stairs looked pretty steep too.) Definitely not a 'hotel' if you're looking for a place with room service etc. For example, ironing facility is only provided at a common area. Place looked and felt a bit eerie at night but overall, a good and cosy place to stay !

        Reviewed November 04, 2018

        Dear Ms Syarafina, Glad to hear that you had a pleasant stay in our hotel. Thank You very much and we appreciate it. Hope to see you again. Regards, Mr. Johanan

        Responded November 07, 2018
        The Bala's Holiday Chalet
        9.2
        Exceptional
        Vamshi from India
        Family with young children
        Family Suite
        Stayed 3 nights in November 2018

        Great location and ambience”

        It was a pleasant stay for us at Bala's Chalet this week and we thoroughly enjoyed our time at the place. The service is exceptional and kitchen in particular were great in providing us with customised food items to ensure our kid's needs were met. Charan in kitchen staff especially took great care of us in our time. Bala's special scones with masala tea is a must have delicacy at the hotel!!

        Reviewed November 08, 2018
        8.4
        Excellent
        Elaine from Singapore
        Group
        Executive Suite
        Stayed 2 nights in November 2017

        Excellent”

        Beautiful surroundings and charming colonial-style architecture. The owner Mr Bala was enthusiastic in catering to our every need, and was a very warm and welcoming presence. The 8-person suite that we booked was very value-for-money, however, it is worth noting that the bathroom facilities were a bit basic. The sink did not have a drain and instead flowed across the bathroom floor into the shower, hence making tooth brushing and washing inconvenient. Furthermore, the water heating system is a bit fickle, and in the cold highland climate this can lead to freezing showers. There is also nowhere to hang any clothing and the shelf for bath products is small, which seems inadequate for a room housing so many people. However, there is also much to praise about this property. They have a hearty in-house breakfast, shuttle bus services and convenient access to Tanah Rata and other areas in the highlands. It is worth the trip for the romantic view of the garden.

        Reviewed May 25, 2018
        8.0
        Excellent
        TAU from Malaysia
        Couple
        Deluxe
        Stayed 1 night in July 2018

        British Victoria style. Comparable with smokehouse”

        Strategic location. 5 mins to tanah rata. 5 mins to cameron highland resort to have high tea. 6 mins to brinchang night market. 15 mins to brinchang steamboat. 5 mins to abang strawberry farm in parit fall. Took so many nice photos at the hotel compound. But why breakfast is not included? Overall experience is 80% though. Will recommend to friends and family.

        Reviewed July 16, 2018
        8.7
        Excellent
        Sachiko from Philippines
        Couple
        Deluxe
        Stayed 2 nights in February 2012

        Great place for stress "detoxifying".”

        Calm and peaceful atmosphere. Great location near town.

        Set on the hill overlooking Tanah Rata, the chalet is a perfect place for relaxation. Lounging in the garden in the afternoon in a perfectly calm setting was really a sensation to be immersed in. Don't forget to close the windows in the day time if you don't want your room to really be very cold at night. Nights are almost freezer-like. Definitely enjoyed our stay at this location!

        Reviewed February 16, 2012
        9.2
        Exceptional
        Nadia from Malaysia
        Family with young children
        Family Suite (4 Adults)
        Stayed 1 night in August 2017

        Traveled with family of 5 and we enjoyed it!”

        Traveled with kids aging 14, 11 and 9. We were given the room that sits across the garden with a bench on our small entrance. Cozy room. Garden was refreshing. Staffs and its owner were very helpful and accommodating. Especially when our car broke down during our stay. They helped us get back on our way by helping out with the local workshop. Good deeds. Very good deeds. Note: Workshops in Cameron open during weekends. Apart of that, we had no issue with the bathroom. Although the toilet works but no hot water or quite minimal of it. So we kept boiling hot water to bathe in. We had a good time staying there and would repeat our stay if we can manage another trip to Cameron Highlands again.

        Reviewed October 11, 2017
        8.0
        Excellent
        Pham from Vietnam
        Family with teens
        Deluxe
        Stayed 2 nights in September 2013

        It was an enjoyable stay in Bala's holiday chalet ”

        Nice view , nice staff and service.

        We have 6 persons my husband and I , my old parents and 2 childrens and we all like Bala's holiday chalet. The room are quite big and the scenary is fanstactic. However it was a bit humid in the room because of the weather . Mr Bala is very nice to us and he provided free bus to go to town and pick up when we finished shopping. The hotel is very owsome and we hope to come again in near future.

        Reviewed September 16, 2013
        8.7
        Excellent
        syed from Malaysia
        Family with young children
        Family Suite (4 Adults)
        Stayed 2 nights in October 2012

        Lovely Hotel”

        The old english bunglow

        For captivating elegance, nothing tops the facade of this hotel, with its English courtyard, white sash windows, carved marble pediments, and roof topped with chimneys and gilded weather vanes. If it seems lifted from a Rembrandt painting, that's because this hotel's celebrated city-center site has a long and varied history: it was built in 1936 as a school, then went on to house the offices of the British army offivers. After being rezoned by Bala, it became their home-away-from-home. The guest rooms here feature traditional-luxe furniture, fine fabrics, and quiet hues, plus every manner of business mod con. The Bridges, the newly refurbished bright and spacious restaurant mural and some of the most stylish English dishes in Tanah Rata. The glorious garden is also a great place to enjoy afternoon tea.

        Reviewed November 08, 2012
        8.7
        Excellent
        Fong from Malaysia
        Couple
        Suite 2 adults
        Stayed 1 night in April 2014

        Perfect cottage like hotel”

        Design, great for a quiet retreat, close to nature

        Do not expect fans or aircons for this hotel. Cameron highlands is cold at night and this hotel make use of this to offset the normal heat in Malaysia. Without the fan or air conditioners, it was a first few time in my life I experience such quietness. I could hear my own heartbeat at night. The rooms are spacious and clean. The garden and the building itself is a beauty and you can marvel at the plants that seems to creep out of every crevice of the building. The owner of the hotel is also an expert in nearby hiking trails and activities, and he is more than willing to share his experience. The only downside (which is actually an upside as well) of this place is that the location, despite being beside the main road, is actually quite hidden. A new signboard pointing out the location would be awesome for first timers. (And no, googling the location will not help).

        Reviewed May 26, 2014
        7.0
        Very good
        SAYAK from India
        Couple
        Deluxe
        Stayed 1 night in April 2011

        Lovely chalet in picturesque Cameron Highlands”

        Location, Ambience, Picture perfect setting

        bala's chalet is located in a quiet corner of tanah ratah...close to the tanah ratah market (they have a shuttle service) and brinchang town (the town closer to the beautiful batu brinchang). the wonderful english cottage-styled ambience set in the picturesque cameron highlands makes you want to leave everything and sit back with a cuppa and scones..admiring the clouds rolling over the hills!!! we were there for only one night but have already made up our minds to come back for a longer stay next time we are in malaysia!!!

        Reviewed April 26, 2011
        7.2
        Very good
        PISUTTIPONG from Thailand
        Group
        Executive Suite
        Stayed 2 nights in December 2016

        Confuse a bit with name of this place”

        Local taxi know this place as name Bala's chalet. Tanah rata have Planters hotel (Near bus terminal) And one of local taxi not know Planter country hotel. I try to go there with google map. It's bring me to location of Bala' Chalet (Not surethe name was change or not). The guide sign at main road is Bala's chalet on Planter country hotel (Update 5 Dec 2016).

        Reviewed December 05, 2016
        8.8
        Excellent
        Mary from Brunei Darussalam
        Couple
        Deluxe
        Stayed 6 nights in December 2018

        We love it here! Great staff & location!”

        The staff was incredibly accommodating and helpful. They helped us with navigating, lifts and all our travel questions. We absolutely loved our stay and hope to return. Our only comments would be the sheets could have been cleaner (we found hair in them), and we werent sure if breakfast was provided and it was never really explained properly although we assumed the toast/coffee/tea was free of charge. Mr. Nathan is an incredible host and cook, Carol and Yoda were also extremely helpful. Thank you! Also, best scones in Cameron Highlands!

        Reviewed December 22, 2018
        9.2
        Exceptional
        Ross from United Kingdom
        Couple
        Family Suite (4 Adults)
        Stayed 2 nights in August 2016

        Planters Country Hotel - Gives you the real feel of the Cameron Highlands. ”

        The hotel is just like an English cottage set in wonderful gardens where you can relax, have breakfast or enjoy the best cream tea we had. Staff were helpful and friendly. Evening meal by the open fire was a joy. The location is perfect in between both towns. If you want a true colonial style place with the character of Cameron Highlands stay here!

        Reviewed August 29, 2016
        9.0
        Exceptional
        Christopher from United Kingdom
        Couple
        Deluxe
        Stayed 1 night in February 2012

        Delightful setting, quiet, excellant service”

        Good food at reasonable prices, charming ambiance, unbeliveble flowers everywhere, tea and scones delicious

        Although we arrived an hour before normal check-in time of 12 noon, our room was ready and clean. The gardens surrounding to all the chalets and the main property are remarkable for the variety of colourful tropical plants.Steep steps in most areas could be problematic for elderly less agile guests but add to the highland charm of the property. Delightful furnishings and comfortable general lounge area. Highly recommended.

        Reviewed February 15, 2012
        8.0
        Excellent
        Viktor from Malaysia
        Couple
        Superior - 2 Adults
        Stayed 2 nights in November 2018

        Very good”

        Location: Located halfway between Brinchang and Tanah Rata, the location is very convenient. We paid for a taxicab to bring us around which was about RM15 one way or RM120 for 4 hours. We did not realize the hotel had a shuttle service, and we definitely regret not better utilizing it. Room: The room is slightly small, but just enough space for two people. It has a TV which has hdmi hidden on the back, so we had some difficulty locating it. The toilet was clean but tiny, shower was in good working condition during our stay. However the toilet was unable to flush, and we had to use the bucket instead. IMPORTANT: our toilet door did not have door handles which led to us frequently being locked. Please install door handles on the bathroom. Otherwise, it's a decent room. Restaurant: Bad experience with the western menu, chicken was raw on the inside but dry on the outside. In contrast, the fried rice was excellent. Staff and overall service: Staff are very courteous and helpful.

        Reviewed November 07, 2018

        Dear Mr Victor, Thank You for taking the time to review and update us, in areas which we can improve. We appreciate it. We will work to improve the service to serve you better. Hope to see you again. Regards Mr. Johanan

        Responded November 07, 2018
        The Bala's Holiday Chalet
        8.4
        Excellent
        Muhammad from Malaysia
        Group
        Family Suite (4 Adults)
        Stayed 1 night in March 2018

        Great Hotel ”

        Best location in Cameron Highlands for a relaxing hotel. It is clean, but there were ants crawling on walls inside the room and a bee entered our room. but thankfully managed to catch it with an empty bottle and released it outside. But i dont really mind it since it is very close to the trees and flowers where i find mesmerizing. The owner, Mr. Bala is such a welcoming owner. He chatted with us for a bit before our breakfast. the breakfast hall is lovely, the scones are amazing especially when it is still hot. The air over there is just amazing. hope this helps others to try.

        Reviewed March 12, 2018
        8.7
        Excellent
        malcolm from United Kingdom
        Couple
        Deluxe
        Stayed 3 nights in March 2015

        Old world charm away from the noise of Tanah Rata”

        friendly staff, nice gardens and location, the feel of exclusiveness, not being stuck in noisy Tanah Rata

        we loved it, the faded charm of the Planters and the lovely gardens made it feel just a bit more special than the other hotels in Tanah Rata. The staff were friendly and nothing seed too much bother. We even extended our stay by an extra two days.

        Reviewed March 14, 2015
        8.7
        Excellent
        Mpumelelo from United States
        Couple
        Deluxe
        Stayed 2 nights in November 2015

        Relaxing Getaway”

        food, location, staff

        we checked in very late at night and there was someone waiting to receive us even at 11pm. Throughout the stay the staff was very helpful and responsive. They even helped organize a private day tour with a lovely and knowledgeable guide who took us to some of the more hidden gems of Cameron Highlands. Highly recommended!!

        Reviewed November 30, 2015
        12345
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        The Bala's Holiday Chalet
        |Very good 7.1
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        • Very good location
        • Agro Technology Park in MARDI
        • Tanah Rata Bus Station is within 1.01 km
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