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Excellent8.6
Based on 581 reviews
93% would recommend to a friend
The Banjaran Hotsprings Retreat
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8.8 Excellent location
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8.8Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Steamroom

  • Hot spring bath

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Room choices
Water Villa
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  • Lake view
  • 154.86 m²
  • 1 king bed
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Lake Villa
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  • Lake view
  • 81.1 m²
  • 1 king bed
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Garden Villa
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  • Garden view
  • 260.86 m²
  • 1 king bed
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Single Run Of House
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  • 155 m²
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Villa Standard
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  • 155 m²
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Villa Run Of House
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  • 155 m²
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          Nearest essentials

          Airports
          • 10 kilometers to
          • Sultan Azlan Shah Airport (IPH)
          • 122 kilometers to
          • Penang International Airport (PEN)
          Public transportation
          • 8 kilometers to
          • Ipoh Medan Gopeng Express Bus Terminal
          • 10 kilometers to
          • Ipoh Railway Station
          Hospital or clinic
          • 5 kilometers to
          • Hospital Bahagia
          Pharmacy
          • 1 kilometers to
          • Perpaduan Pharmacy
          Convenience store
          • 650 meters to
          • 7 Eleven
          Cash withdrawal
          • 650 meters to
          • ATM

          More about The Banjaran Hotsprings Retreat

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          Verified guest reviews

          Agoda Reviews (581)
          Booking.com Reviews (464)

          6.0

          Filter by guest type:
          Excellent
          • Cleanliness 9.0
          • Facilities 9.1
          • Location 8.8
          • Room comfort and quality 9.2
          • Service 9.3
          • Value for money 7.7
          Very good
          • Cleanliness 8.0
          • Facilities 8.7
          • Location 7.2
          • Room comfort and quality 8.0
          • Service 8.8
          • Value for money 6.8
          Excellent
          • Cleanliness 9.0
          • Facilities 9.1
          • Location 8.9
          • Room comfort and quality 9.3
          • Service 9.3
          • Value for money 7.7
          Excellent
          • Cleanliness 9.1
          • Facilities 9.5
          • Location 8.6
          • Room comfort and quality 9.4
          • Service 9.2
          • Value for money 8.2
          Excellent
          • Cleanliness 8.9
          • Facilities 8.3
          • Location 8.4
          • Room comfort and quality 8.9
          • Service 8.8
          • Value for money 7.6
          Excellent
          • Cleanliness 9.1
          • Facilities 8.0
          • Location 8.8
          • Room comfort and quality 9.3
          • Service 9.5
          • Value for money 7.6
          Excellent
          • Cleanliness 9.0
          • Facilities 9.3
          • Location 9.0
          • Room comfort and quality 8.9
          • Service 9.3
          • Value for money 7.6
          Provided by verified guests of Agoda
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          Room type
          • Water Villa
          • Garden Villa

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          8.0
          Juliana from Malaysia
          Couple
          Garden Villa
          Stayed 2 nights in July 2017
          Has room for improvement ”
          For a Luxury Hotel, service has fallen short on many counts. The person who checked us in needs more training. She also needs to brush up on her English. The senior ones are ok. If guests want to hike up the hill and go to Lost World, they should inform guests that they have to bring their own water or at least cash. We were without both and had to go dehydrated and hungry whilst in the Lost World till we boarded the car back to the Resort. There was no turn down on our first night, hence service was inconsistent. Food wise, nothing special for a luxury hotel. There is much room for improvement.
          Reviewed August 01, 2017
          Dear Esteemed Guest, Thank you for sharing your feed back. We are sorry to hear that there were some shortfalls in some of the areas being highlighted. We had taken note and shared your comments with some of our Head of Departments for their immediate improvement plans. We hope this will not discouraged you for your future visit and we look forward to serving you better in the near future. Thank you. Best Regards, Raymond Koh Director of Operations
          Responded August 05, 2017
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          10.0
          Patrick from Malaysia
          Couple
          Water Villa
          Stayed 2 nights in November 2016
          Wonderful experience and sweet memory”
          if there is a 6th star rating i will give em. It's truly wonderful and sweet memory when we visit banjaran. Took me by surprise how attentive their staff can be by noticing my partner is actually her birthday (tho already passed a day) they put in their effort decorate the room just for her. Thumbs up for their staff awareness and attentive by trying to give their best , though our room is being "visit" by wild monkey and causing abit of mess too , but it's okay part of blend in the nature i guess. Keep it up your good work.
          Reviewed July 24, 2017
          Dear Esteemed Guest, Thank you for your perfect ratings and review. We are glad that you had enjoyed your stay. We look forward to serving you again. Best Regards, Raymond Koh Director of Operations
          Responded August 05, 2017
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          9.2
          Hway from Singapore
          Group
          Water Villa
          Stayed 2 nights in March 2017
          Lovely place ”
          Enjoyable place with private pool in villa. Lotsa mosquitoes but repellant provided. Service and hospitality is impeccable. Enjoyed it!
          Reviewed July 11, 2017
          Dear Esteemed Guest, Thank you for your positive comments and we are glad that you had a great stay.We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
          Responded July 18, 2017
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          9.6
          dickson from Malaysia
          Couple
          Water Villa
          Stayed 1 night in June 2017
          such a beautiful place here”
          really enjoyed our stay here in banjaran. such a beatiful place like heaven. big room with swimming pool and jacuzzi filled with hotspring water. staffs are very friendly and helpful. very relax will definitely come back again
          Reviewed July 07, 2017
          Dear Esteemed Guest, Thank you for your review. Glad that you had enjoyed your stay and we look forward to serving you again. Best Regards, Raymond Koh Director of Operations
          Responded July 18, 2017
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          6.4
          kok from Malaysia
          Couple
          Water Villa
          Stayed 1 night in April 2017
          Good”
          Hot tub plumbing not working so should be properly checked before room is handed over to the guest.
          Reviewed June 28, 2017
          Dear Esteemed Guest, Thank you for your review. We are sorry to hear about the unfortunate incident and we had rectified it after your departure. We look forward to serving you better next time. Best Regards, Raymond Koh Director of Operations
          Responded July 06, 2017
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          9.6
          Nick from United States
          Business traveler
          Garden Villa
          Stayed 1 night in November 2016
          Only regret was not staying an extra night”
          This was a second visit. The first time was for 2 nights; this time only one. Absolutely wonderful, having a hot tub filled with thermal heated water in the room. You have to look for flaws. If there is one, it's that the dinner this time was not as superlative as last time, but still excellent. I'll be back -- this time for 2 nights.
          Reviewed June 27, 2017
          Dear Esteemed Guest, Thank you for your review. Glad to hear that you had enjoyed your stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
          Responded July 06, 2017
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          9.6
          HIDEAKI from Japan
          Solo traveler
          Water Villa
          Stayed 1 night in June 2017
          Ideal place for relaxing”
          Accommodation and Facilities were excellent. Only small thing to improve will be food variety.
          Reviewed June 15, 2017
          Dear Esteemed Guest, Thank you for staying with us and giving us a good review. We look forward to welcome you back to our Retreat. Best Regards, Raymond Koh Director of Operations
          Responded June 16, 2017
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          8.4
          Ben from United Kingdom
          Couple
          Water Villa
          Stayed 1 night in June 2017
          Incredible hotel and facilities, let down slightly”
          The location and setting of the hotel is incredible and the facilities are superb. What let the hotel down slightly was the service provided by the staff. Whilst the service was by no means bad, the staff were not as attentive as you'd expect for such a hotel and we got the impression they were perhaps part timers not fully invested in their job.
          Reviewed June 14, 2017
          Dear Esteemed Guest, Thank you for your review and feed back. Glad to hear about you had enjoyed your overall stay. We are sorry that you had encountered some inattentive service unfortunately which was regrettable. We had taken note of your comments, just to share recently we do have some interns that are still new to the job, nevertheless we take the full responsibility in training them to ensure similar incidents will not happen again. We hope this will not deter your next visit to our Retreat and we look forward to serving you better next time. Thank you. Best Regards, Raymond Koh Director of Operations
          Responded June 16, 2017
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          8.8
          Nam from Malaysia
          Group
          Water Villa
          Stayed 1 night in June 2017
          A great experience ”
          Pros: Excellent villa, very friendly and helpful staff, great range of facility, love the geothermal dipping pools, wonderful mountain view, steam cave is phenomenal! Cons: The ice pool is just yucky, wish they could provide more hot food for breakfast, more villas are under construction (to be completed in Nov 2017) if you're staying at villa 20-25, its best to ask for a switch, if not you might not have a quiet sleep.
          Reviewed June 12, 2017
          Dear Esteemed Guest, Thank you for staying in our Retreat and sharing your review with us. We are delighted to hear about your great overall stay. We appreciate that you had highlighted on the ice pool which immediate cleaning had been done, most probably due to the frequent rain in Ipoh when you had visited. Our new villas are scheduled to open in mid of September this year, we appreciate your understanding as it is unfortunately unavoidable however we always take measures to ensure all guest enjoy their stay. We will be looking forward for your next return. Thank you. Best regards, Raymond Koh Director of Operations
          Responded June 16, 2017
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          10.0
          Frank from Malaysia
          Couple
          Water Villa
          Stayed 1 night in June 2017
          Awesome, Majestic, Superb”
          The Banjaran Hotsprings Retreat will go down as a resort with great memories for me and my girlfriend. Reviews and comments on the resort was so good that I decided to stage my marriage proposal at the premise. They didn't disappoint at all. Staff greet you with a sincere and welcoming smile; serves you with great respect and passion; everyone of the resort's staff from receptionist, buggy driver, waiter, waitresses and even their cleaner greets you with a broad smile. The Banjaran has done a superb job in upkeeping their employees spirit. Facilities was superb, maintained properly. Me and girlfriend totally enjoyed the Hot Tub experience & Jeff Cellar. Oh ya, the Pomelo Restaurant serves superb dinner and breakfast as well. Special mention goes out to Mr. Kamal (Assistant Manager, Front Office) & Mr. Rueben in providing their help in my marriage proposal. (Note: I actually contacted Mr. Kamal 3 weeks before my visit to make earlier arrangement for my proposal and he has delivered an outstanding job). We only have positive vibes for this resort and am 250% sure we will be back someday. Thank you for the awesome experience!
          Reviewed June 12, 2017
          Dear Esteemed Guest, Congratulations for the success of your marriage proposal. Thank you for your excellent review. Our team Kamal and Ruben were excited to hear about your positive experience. We will pass down your compliments to them as well. It is a pleasure to have you here. We will be looking forward for your return soon. Thank you. Best Regards, Raymond Koh Director of Operations
          Responded June 16, 2017
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          The Banjaran Hotsprings Retreat
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