"I love the environment so much and surely will repeat."
SHAHIRAH - March 17, 2020
Location rating score
The peaceful, solace ambience is exactly what I was looking for- trying to get away from the hectic, face pace life in the city.
Husna | March 31, 2019
I have stayed at the retreat before and the facilities are great and the staff are friendly and helpful as before.
Margaret | February 22, 2019
Thanks to all hotels staff prepare for my father birthday surprise, greatly appreciated to all.
ong | September 9, 2019
The room was clean, information from staff name nadia was clear.
ong | September 2, 2019
The breakfast was excellent and the food quality was good.
Chi Y. | December 30, 2019
Most of the staffs are very friendly and accomodating.
Husna | March 31, 2019
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||15 km|
|Nearest airport||Sultan Azlan Shah Airport (IPH)|
|Distance to airport||9.3 km|
Hand sanitizer is available at The Banjaran Hotsprings Retreat.
Rooms are disinfected every day at The Banjaran Hotsprings Retreat.
Common areas of The Banjaran Hotsprings Retreat are disinfected daily.
The Banjaran Hotsprings Retreat has online, unmanned, or self-service check-in to reduce human contact and avoid cross infection.
Third party food delivery to rooms is available at The Banjaran Hotsprings Retreat.
The Banjaran Hotsprings Retreat offers temperature checks for staff and guests as a service, but it is not a condition of check in.
The Banjaran Hotsprings Retreat does not have a doctor or nurse available on call.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort villa offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
A stay at The Banjaran Hotsprings Retreat also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort villa. For those who wish to drive their own cars, The Banjaran Hotsprings Retreat has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Ipoh with private transportation, the resort villa can arrange both taxis or car rental.
The Banjaran Hotsprings Retreat does not permit smoking in any of its rooms, but allows smoking in designated areas.
"A peaceful place to be spent with spouse."
March 17, 2020
"A great place to relax and take pictures."
October 4, 2018
"Good and nice view hotel will come again"
October 18, 2017
Ideally sitting amidst a tropical jungle, this harmonious and peaceful property is a great escape. A sanctuary indeed, The Banjaran Hotsprings Retreat offers wellness, longevity, rejuvenation, and detox treatments. Guests can visit the panoramic cliffs surrounding the property, magnificent waterfalls, take a dip in a private Balinese pool, or even take a walk to explore this amazing property. The Banjaran Hotsprings Retreat boasts 45 spacious, luxurious villas that are secluded in gardens, while some rest on the water, and most feature spacious balconies that overlook the water canal. Simply a magical and fascinating resort, guests will definitely be at peace during their stay at The Banjaran Hotsprings Retreat .
"Nice praceful and great relaxation ataying here."
January 14, 2019
Children and extra beds
Minimum age of guests is: 12 year(s).
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
The Banjaran Hotsprings Retreat
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Most unique resort I've been!”
This is the second time I've stay at Banjaran Hotspring Retreat. Different from the usual beach resorts, this resort is located in one of the Malaysia's historical town called 'Ipoh' Resort is surrounded by nature and mountains. Sound of nature from the animals relaxing, peaceful experience approached immediately we arrival at the resort.. The service provided by the staffs were great they were very polite. The facilities provided in the resort are lovely, hot springs are everywhere with different temperatures, 24hrs fish spas around the corner of the villas, caves with different retreats theme are within seconds of walk, A nature trail walk and great spas with open concepts massage villa rooms. We stay in a private pool villa furnished by modern Balinese furniture, a good size private pool and even a built-in private outdoor jacuzzi hot spring were provided in our room. Its a great fantastic experience we had. For sure I'll be back again! Highly recommend to all!
Awesome, Majestic, Superb”
The Banjaran Hotsprings Retreat will go down as a resort with great memories for me and my girlfriend. Reviews and comments on the resort was so good that I decided to stage my marriage proposal at the premise. They didn't disappoint at all. Staff greet you with a sincere and welcoming smile; serves you with great respect and passion; everyone of the resort's staff from receptionist, buggy driver, waiter, waitresses and even their cleaner greets you with a broad smile. The Banjaran has done a superb job in upkeeping their employees spirit. Facilities was superb, maintained properly. Me and girlfriend totally enjoyed the Hot Tub experience & Jeff Cellar. Oh ya, the Pomelo Restaurant serves superb dinner and breakfast as well. Special mention goes out to Mr. Kamal (Assistant Manager, Front Office) & Mr. Rueben in providing their help in my marriage proposal. (Note: I actually contacted Mr. Kamal 3 weeks before my visit to make earlier arrangement for my proposal and he has delivered an outstanding job). We only have positive vibes for this resort and am 250% sure we will be back someday. Thank you for the awesome experience!
Dear Esteemed Guest, Congratulations for the success of your marriage proposal. Thank you for your excellent review. Our team Kamal and Ruben were excited to hear about your positive experience. We will pass down your compliments to them as well. It is a pleasure to have you here. We will be looking forward for your return soon. Thank you. Best Regards, Raymond Koh Director of Operations
The Banjaran Hotsprings Retreat is truly a peaceful retreat away from the hustle and bustle of busy city life despite being very accessible and only a very short distance from civilisation. We arrived late due to traffic and was warmly greeted by Ida who made us felt immediately welcomed! The refreshing towels and welcome drinks was also to thank for. Ida even served us delicious sandwiches for snacks. The lake villa is amazing, with a private hot tub with water from the hot spring. There is even a private pool to wade in and cool down after a hot soak. The hotel emnities by Ren are definately thoughtful, however some Sunway branded emnities could have been better packaged befitting The Banjaran. We had our breakfast and dinners at the Pomelo. Food is tasty especially the ala carte dinner. I would like to also recognise Farhan from F&B who went beyond his call of duty sending me back to my villa in the F&B buggy when all other buggies were occupied causing me to wait.
Dear Esteemed Guest, Thank you for staying with us. We are glad to hear that Ida and Farhan had made a positive impact on your stay experience. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
Relaxing vacation with excellent spa facilities”
Banjaran Hotsprings Retreat was easy to get to with excellent spa facilities both in its wellness center as well as in the amenities which came with staying at the retreat. The staff was extremely attentive and was quick to respond to requests. A trip to visit the local temples and to the near by Lost World of Tambun are complimentary. Our driver, Zam, was very accommodating, he took us to a near by supermarket on request and suggested some other sites and local restaurants to try out. This is a great place to relax and unwind in beautiful green surroundings.
A heavenly retreat”
I stayed at the water villa with 2 of my friends over the weekend and our only complain is that we should have stayed for an extra night! I would highly recommend it to anyone in Sg looking for the perfect spa escape nearby. Price may be a little pricey but it is worth every cent. From the geothermal dipping pots to dining in a breathtaking wine bar set within a limestone cave, the Banjaran Hotsprings Retreat exceeded all our expectations. Their staff are truly wonderful and I love them for their sincere warmth and for going the extra mile to ensure that our stay was very comfortable. We ended our trip with a spa session and their masseuse left me feeling amazing. She magically worked the knots out from my stiff shoulders and my only regret is that I should've gotten a full body massage. I would certainly be back again!
Dear Esteemed Guest, Thank you for your heavenly review and staying with us. We are glad that you had a great stay and all our team including our masseur had taken good care of you during your stay. We look forward to seeing you again in the near future. Best Regards, Raymond Koh Director of Operations
Great place for honeymooners! We will be back!”
We booked Garden Villa in Banjaran for a night last May 2015. The staffs were so accommodating! We arrived early because we planned to visit the Lost World of Tambun and the staff was kind enough for us to allow early checkin. There's a shuttle provided going to the Lost World of Tambun. The Villa is clean and we love everything in the villa. We even took several photos of the beautiful villa. We also love the amenities namely: hot dipping pot, doctor fish spa, crystal cave and the view in geothermal hotspring lake. At night, we ordered in-villa dinner with dessert. However the dessert we ordered (strawberries from Cameron) was not fresh at that time and the restaurant staff asked us if we want to proceed with the order or choose another dessert. We decided to cancel the dessert but during food delivery the waiter (who happens to be Filipino too - Aldrich) served us 5 pairs of mini desserts for free! :) We're glad to meet a fellow Filipino and of course to receive free desserts! :) Later at night, we were invited to visit the Wine Cellar Cave. We went there and was amazed on what's inside. The cave is soo beautiful. We missed to bring our dslr with us but we managed to capture the beauty of the cave through our phones. Again, we met Aldrich and he gave us free drinks. We also met another Filipino - Louie. Both of them are so kind and accommodating! Later when we went back to our villa we were surprised with the floral petal setup in our bed that says "Happy Honeymoon". My husband was amazed and all he said was "I'm speechless". ^_^ Yay great job to the people involved. ;) Also, thanks a lot to Louie for helping as in our request for late checkout the next day. We enjoyed the swimming pool and jacuzzi! :) Great job to everyone! Definitely recommended to couple who is looking for romantic place and away from the city.
Best retreat in Asia”
We stayed at The Banjaran Hotsprings retreat during our honeymoon. The room was amazing, we stayed in the garden Villa with private pool and private jacuzzi. We received a gift and a cake for our honeymoon. The hotel is the best retreat we have been in Asia. Located in the jungle it is the perfect location to relax. We also joined the Jungle trail that is nice. Great breakfast and food at Pomelo Restaurant. We highly recommend the Banjaran Retreat, we will come back fon sure.
Dear Esteemed Guest, Thank you for staying with us and rating us a perfect 10. We are glad that you had celebrated your honeymoon with us , congratulations once again. We appreciate your kind words and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
Wonderful retreat with superb hospitality”
It was really a wonderful experience staying in Banjaran Hotspring Retreat. We were welcomed with cold towel & ginger tea. Everything is superb, the room is so spacious with a large plunge pool & private Hotspring jacuzzi, the steam cave, ice dipping, outdoor Hotspring, meditation cave & etc are fantastic. The staffs are super friendly with big smiles over their face. The best part is the Jeff's Cellar, we were amazed with the interior of Jeff's Cellar, & the organic house wine is nice! Thank you Brandon & the rest of the team members, you guys make our stay a memorable one!
Honeymoon, romance, nature”
(The Banjaran: means the mountain edge) We booked for a garden villa, amazing hotsprings bath in each villa, the view of the mountain is really amazing, yet the best was the caves (the meditation and the steam cave) however no vesitor shall miss the jeff's celler (the bar) the serve non alcoholic drinks as well it was really unforgetable ... Takes about 2:30 hrs from Kuala Lumpur, either by private transport or train :/ Ipoh area has no activities other than what in the retreat !!
I stayed here for 3 days and 2 nights with my aunt this time. we enjoyed our stayed here. The place is clean, the staffs are polite and very helpful. They could improve in the menu @ The Pamelo and the breakfast spread. I'am planning to comeback again for my 20th anniversary in June. I will absolutely recommend my friends and family to make a trip to The Banjaran Hotsprings Retreat.
Dear Esteemed Guest, Thank you for your review. We are glad that you had a great stay. We look forward to seeing you again in June. Best Regards, Raymond Koh Director of Operations
Great rest place”
Banjaran hotspring retreat was much better than my expectation. Staffs were very kind, the facilities are well-maintained. Also, the whole resort area is very quient. So, it is a perfect place for a rest. I am sure I will come back again. Weak point might be that there is only 1 restaurant in the resort. So, there is not much food choice unless you go outside the resort by the car.
Lovely hotel with peaceful environment”
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Tambun. The 5-star resort is situated on a 16.59 acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices.
Absolutely Beautiful & Magical”
Been looking forward to our stay at Banjaran for months after placing our reservations much earlier in advance - we have booked for a 2 nights' stay in a Garden Villa from 2nd to 4th September to celebrate our 10th wedding anniversary and specially flew in from Singapore on the very same morning on the 2nd just for it. Having already found out that the Retreat is exclusive and that no kids below 12 are allowed, we did not have issues with babysitting arrangement for our children as my parents are residents of Ipoh thus they have agreed to help and allowed us to fully concentrate on spending some quality alone couple time together. From the moment we drove past the guard's post, I was already mesmerized by the beautiful surrounding of the Retreat and the security guards on duty were very courteous and full of smiles as they welcomed us. The parking spaces were aplenty and completely shaded, and as soon as we stepped out of our car we were greeted & welcomed by a sweet lady and she was
Dear Esteemed Guest, Thank you for your perfect and detailed review. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
Quiet and peaceful stay.”
Overall I am happy with my 2 nights stay in The Banjaran Hotsprings Retreat from 24th to 26th Dec 2013. Everything in this villa is superb except two things, which are poor cellphone coverage and slow wifi connection. The private pool and the hot sauna was fabulous and the public pool was warm enough from the hot spring nearby.
Staying in Banjaran Hotsprings Retreat is my best experience for all these years. The villa is spacious and I enjoyed the hotspring jacuzzi very much. You can see the "smoke" boiling from the hotsprings in the twilight, which makes the whole place looks like Fairyland. I will definitely go back!
Dear Esteemed Guest, Thank you for your Fairyland review and staying with us. We are glad that you had a great stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
Very soothing & relaxing ”
The stay at Banjaran was very romantic, private, close to nature & with a heavenly garden villa. The villa is like a small balanese styled bungalow, ready with a nice garden pool, spacious living room (is neither indoors nor outdoors)and high ceiling bedroom. The bathrooms and walk in closets are abundantly spacious, with your own private hot springs jacuzzi at the back & in the open blending with the flora & fauna. When you wake up and open the door, the beautiful view of the limestone mountains greets you and in the evening the coolness & sounds of nature fill the atmosphere. Banjaran has other wonderful features like the sauna cave.. yes, a cavern filled with stim from the natural hotsprings running beneath. Also the meditation cave fills you with silence,peace & tranquility. Thumbs up for anyone planning a visit here! My wife and I thoroughly enjoyed our stay here.
Breach of Privacy”
My wife and I had a fabulous time at the Banjaran Hotsprings Retreat during the first two days of our stay. Indeed, the resort is one of the best in Malaysia, and it provides the private pool villa concept for those who seek tranquillity and privacy. The ambience is stunning and staff incredibly nice and friendly. However, the electrical supply to our Garden Villa 7 was interrupted on the second night of our stay, which we later learned was due to lightning. We were indoors at that time, and had to grope in the dark frantically, to look for the villa telephone to alert the reception. When my wife finally reached the telephone, we had another rude shock as it wasn’t working as well. We had to grope in the dark once again but this time to look for our mobile phones before we could finally call the reception (TIPS: make sure you have the reception number in your mobile phone, otherwise you have to spend more time looking for it in the internet like we had to do). But once a report was made, two maintenance guys were right outside our door in a jiffy to sort out the problem! Unfortunately for us, we had to encounter another rude shock during the final day of our stay. We saw a man in blue uniform doing some repair job on top of the roof of the adjacent Villa 8 when we went outdoors into our compound. I immediately snapped his pictures using my mobile phone but he seemed oblivious and continued with the repair work despite noticing my presence. As a matter of fact he was up on the roof right to the time when we vacated the villa just before noon. Upon learning of the incident, the front office assistant manager, Mr Kamaruzaman, was very apologetic and offered us lunch but I was too upset to accept his gesture. A few days later, he contacted me to inform that the resort management had extended us 25% rebate of our room charges because of the incident. More importantly however, we felt that such incidences, particularly the breach of privacy, should not have ha
Enchanting location with hot spring, lakes, caves ”
The villas are well equipped with hot spring jacussi and individual swimming pools - how a 25 villa resort with efficient, friendly and comprehensive services can make money, I don't know. The resort must be heavily subsidized by the holding company. The resort is certainly one of the top recreational resorts in the world and I have been to many of them to vouch this. The only minus factor is the taste of the food served at the Pomelo restaurant - not as tasty as I had hoped. Anyway, Heartiest Congratulations Banjaran Hotspring Resort, Ipoh.
It feels like you are entering a different country in Banjaran; although it's less than 10 mins drive from Ipoh. Lovely place close to nature. We had the Garden Villa 13 equipped with private pool and hot thermal Jacuzzi. Huge place for 2. Price is quite steep but It's a special place - beautiful and close to nature. Jeff's cellar is a unique dining experience. The staff in Banjaran are all very friendly and courteous and mostly are local. Congratulations! Area for improvement > The switches for lightings in the room are hard to figured, it would be good to have the switches on a wireless switch panel Ventilation in the bathroom considering that it is humid
A Slice of Paradise”
We were there for our first anniversary and we knew we chose the perfect place when we arrived at the villa and was greeted with swans and rose petals greeting. The general manager welcomed us in person and the staff were all smiles as they took us on the tour of the Banjaran. What makes this place so special is the geothermal hot spring lake that is channeled into the in villa jaccuzzi. There are also many caves like the steam cave, crystal cave and don't miss the opportunity to have a drink in Jeff's Cellar, a bar in a cave. the staff were friendly and attentive all the time and never once did we feel like they were intrusive in any way. The villa is beautifully decorated with many spaces to rest and relax. We even had fun dipping our feet in the Dr Fish pond at the end of the day. The only thing I would say the Banjaran can improve on is definitely the dinner menu. It is very limited and only one of the dishes we ordered was any good. However, it did not take away from the amazing experience of this retreat. I'm so glad that there is a retreat like this just 2 hours out of KL. We will most certainly come back some time in the future.