Excellent 8.5
Based on 457 reviews

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About this property

Description

Ideally sitting amidst a tropical jungle, this harmonious and peaceful property is a great escape. A sanctuary indeed, The Banjaran Hotsprings Retreat offers wellness, longevity, rejuvenation, and detox treatments. Guests can visit the panoramic cliffs surrounding the property, magnificent waterfalls, take a dip in a private Balinese pool, or even take a walk to explore this amazing property. The Banjaran Hotsprings Retreat boasts 25 spacious, luxurious villas that are secluded in gardens, while some rest on the water, and most feature spacious balconies that overlook the water canal. Simply a magical and fascinating resort, guests will definitely be at peace during their stay at The Banjaran Hotsprings Retreat .
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage(s)
  • Spa
  • Steamroom
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Restaurant(s)
  • Room service

Services and conveniences

  • Laundry service
  • Safety deposit boxes
  • Smoking area

Access

  • Pets allowed

Languages spoken

  • English
  • Chinese (Mandarin)
  • Malay
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Policies

The minimum age required to stay at this property is 12 years.

  • Minimum age of guests is: 18 year(s).
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 160 MYR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 15 km
Distance to Airport: 15 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 1
Number of Restaurants: 1
Number of Rooms : 25
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
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Verified traveler reviews

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Excellent



based on 457 reviews
  • Cleanliness 9.0
  • Facilities 9.2
  • Location 8.8
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 7.6
  • Food and dining 6.9
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Shu from Malaysia
Couples
Water Villa
Stayed one night in September 2016
Food is not value for money
We stay at water villa, the villa swimming pool is small, if we know this we defiantly will book for garden villa instead. Hope next time can mention about the pool size in the hotel info. The water villa we stay is at the end of the corner, the view if not that good, some more outside its under construction. The cave restaurant is amazing but the food is not value for money, the taste was so so only. for the breakfast menu was very disappointed its not a buffet breakfast and the selection is normal. when we call to reception to ask for the hot spring information, they mention that there was a pool tower can be collected at each hot spring station thus we no need to bring out any towel from our room. But its not true, there is no pool tower station.
Reviewed September 26, 2016
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ONN from Malaysia
Couples
Garden Villa
Stayed 2 nights in September 2016
Breach of Privacy
My wife and I had a fabulous time at the Banjaran Hotsprings Retreat during the first two days of our stay. Indeed, the resort is one of the best in Malaysia, and it provides the private pool villa concept for those who seek tranquillity and privacy. The ambience is stunning and staff incredibly nice and friendly. However, the electrical supply to our Garden Villa 7 was interrupted on the second night of our stay, which we later learned was due to lightning. We were indoors at that time, and had to grope in the dark frantically, to look for the villa telephone to alert the reception. When my wife finally reached the telephone, we had another rude shock as it wasn’t working as well. We had to grope in the dark once again but this time to look for our mobile phones before we could finally call the reception (TIPS: make sure you have the reception number in your mobile phone, otherwise you have to spend more time looking for it in the internet like we had to do). But once a report was made, two maintenance guys were right outside our door in a jiffy to sort out the problem! Unfortunately for us, we had to encounter another rude shock during the final day of our stay. We saw a man in blue uniform doing some repair job on top of the roof of the adjacent Villa 8 when we went outdoors into our compound. I immediately snapped his pictures using my mobile phone but he seemed oblivious and continued with the repair work despite noticing my presence. As a matter of fact he was up on the roof right to the time when we vacated the villa just before noon. Upon learning of the incident, the front office assistant manager, Mr Kamaruzaman, was very apologetic and offered us lunch but I was too upset to accept his gesture. A few days later, he contacted me to inform that the resort management had extended us 25% rebate of our room charges because of the incident. More importantly however, we felt that such incidences, particularly the breach of privacy, should not have ha
Reviewed September 26, 2016
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Felinazria from Malaysia
Couples
Water Villa
Stayed one night in July 2016
Fantastic stay
Had a great time here will definitely come back
Reviewed September 25, 2016
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Shuhada from Malaysia
Couples
Garden Villa
Stayed one night in September 2016
SUPERB
had our short vacation at Banjaran Hotspring and we totally loved it!
Reviewed September 21, 2016
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LEE from Malaysia
Couples
Water Villa
Stayed one night in September 2016
Great environment for relax
Sure go again !!
Reviewed September 19, 2016
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Tan from Malaysia
Couples
Water Villa
Stayed 2 nights in September 2016
Only foods not worth value.
Not much varieties of foods especially the buffet breakfast. Price expensive.
Reviewed September 15, 2016
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Sheue from Malaysia
Couples
Water Villa with Private Pool (No Children Allowed)
Stayed one night in September 2016
Simply breathtaking
This resort has something unique to offer - the natural limestone caves and hot spring. Staff were extremely helpful and friendly. We love the privacy of the hot spring Jacuzzi and pool in the villa itself. Will definitely visit again.
Reviewed September 13, 2016
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kwong from Malaysia
Couples
Garden Villa
Stayed one night in September 2016
Great retreat and will definately intro to my friends
The staff were very friendly, it take good care of us when walking thru the jungle walkway to lostworld, very relaxed, i should have stayed another night there again ..
Reviewed September 10, 2016
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ABDULRAHMAN from Saudi Arabia
Families with older children
Water Villa
Stayed 3 nights in September 2016
Amazing
We had a good time there, thank you Shaihdah, nikki and Kamal ;) defiantly recommend for every one
Reviewed September 10, 2016
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Goh from Malaysia
Couples
Water Villa
Stayed one night in September 2016
Perfect getaway for recharge !
Reviewed September 08, 2016
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