The Banjaran Hotsprings Retreat
2017

The Banjaran Hotsprings Retreat

1 Persiaran Lagun Sunway, Tambun, Ipoh, Malaysia, 31150
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Lake Villa - Bed The Banjaran Hotsprings Retreat
Lake Villa - Bed
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    Lobby The Banjaran Hotsprings Retreat
    Lobby The Banjaran Hotsprings Retreat
    Interior view The Banjaran Hotsprings Retreat
    Water Villa The Banjaran Hotsprings Retreat
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     The Banjaran Hotsprings Retreat

    Guest reviews

    8.8
    Excellent
    /10
    (1093 reviews)See what guests said
    10.0
    Exceptional

    "Place was wonderful, quiet & relaxing, the staff was very he..."

    Jane

    -

    January 12, 2019

    9.4
    Exceptional service
    Recommended by 97% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    This property is in high demand!Last booked 5 hours ago | 12 travelers are looking at this property right now
    Exceptional
    Location
    9.0
    See map
    Exceptional location
    Nearby
    Popular
  • The Lost World of Tambun540 m
  • Rock Climbing Area820 m
  • Sunway College @ Perak1.24 km
  • Kinta City Shopping Centre4.52 km
  • Masterskill College Of Nursing & Health4.84 km
  • Pak Keng Koong4.87 km
  • Catholic Church Of Our Mother Of Perpetual Help4.96 km
  • Elightened Heart Buddhist5 km
  • Kolej Sains Kesihatan Bersekutu Ulu Kinta6.13 km
  • Perak Stadium6.28 km
  • Value for money8.1
    Distance to city center15 km
    Location rating9.0
    Nearest airportSultan Azlan Shah Airport (IPH)
    Distance to airport9.3 km
    Select your room
    9.2
    Exceptional
    Room comfort & quality
    Water Villa
    Water Villa
    ...
    • Room size: 155 m²/1668 ft²
    • Lake view
    • 1 king bed
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    Garden Villa
    Garden Villa
    ...
    • Room size: 261 m²/2809 ft²
    • Garden view
    • 1 king bed
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    Lake Villa
    Lake Villa
    ...
    • Room size: 81 m²/872 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Villa Standard
    Villa Standard
    ...
    • Room size: 155 m²/1668 ft²
    Enter dates to see prices
    Double Single Use Standard
    Double Single Use Standard
    ...
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      Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
      Special Offer 2 - Garden Villa with Private Pool (No Children Allowed)
      ...
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        Special Offer - Garden Villa with Private Pool (No Children Allowed)
        Special Offer - Garden Villa with Private Pool (No Children Allowed)
        ...
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          Triple Deluxe
          Triple Deluxe
          ...
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            Basic Double/Twin
            Basic Double/Twin
            ...
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              Special Offer - Water Villa with Private Pool (No Children Allowed)
              Special Offer - Water Villa with Private Pool (No Children Allowed)
              ...
                Enter dates to see prices
                Have a question for The Banjaran Hotsprings Retreat?

                What people love about the property

                • 8.4
                  Excellent

                  "Goooood hotel nice view."

                  Tai S.

                  |

                  October 18, 2017

                • 8.4
                  Excellent

                  "Will come again!"

                  Tai S.

                  |

                  October 18, 2017

                • 10.0
                  Exceptional

                  "Excellent resort and I love the no kids below 12 policy."

                  Elaine

                  |

                  September 27, 2018

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                More about The Banjaran Hotsprings Retreat

                More about The Banjaran Hotsprings Retreat

                10.0
                Exceptional

                "Nice praceful and great relaxation ataying here."

                NG

                |

                January 14, 2019

                An overview

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                What they offer

                8.8
                Excellent

                "Enjoyed my stay at The Banjaran."

                DEIDRE

                |

                November 3, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Real reviews from real guests

                Agoda Reviews (1093)Booking.com Reviews (964)
                8.8
                /
                10
                Cleanliness9.2
                Facilities9.3
                Location9.0
                Room comfort and quality9.2
                Service9.4
                Value for money8.1
                Provided by verified guests of Agoda
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                All guests (1093)
                All room types

                Show reviews that mention 

                Showing 745 verified guest comments
                12345
                9.6
                Exceptional
                ismasuryati from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in February 2019
                Amazing getaway”
                We heard about this place before but we never really make d time to come. Finally we decided to come here coz its not that far from KL n we just need a place to spend time together for our anniversary. But now how we wish we had come long time ago. The place is so beautiful, comfortable n very relaxing. No kids running around coz kids under 12 years old are not allowed here. So many activities to do together. When we first arrived traditional music cak lempong accompanied us while walking to reception counter. We've been given welcome drinks. We stayed at Lake Villa n there's a hotspring n pool inside. Our room came with bfast. We chose from the menu n they cook them upon request so we can enjoy fresh. Even the dinner in the cave (reservation needed) was so great. Even though a bit pricey but it was worth it. Food was good, romantic ambience with great service as if we were dining at a Michelin fine dining restaurant. Overall experienced was amazing n we definitely will return.
                Reviewed February 25, 2019
                Dear Esteemed Guest, Thank you for your amazing review. We are glad that you loved your stay and we look forward to serving you again. Best Regards, Raymond Koh Director of Operations
                Responded February 25, 2019
                The Banjaran Hotsprings Retreat
                9.2
                Exceptional
                Margaret from Hong Kong
                Business traveler
                Lake Villa
                Stayed 2 nights in February 2019
                Incredible experience”
                The booking agent made a mistake in the type of room I booked but it was promptly fixed by the hotel management which I greatly appreciate. I have stayed at the retreat before and the facilities are great and the staff are friendly and helpful as before. They also offer some free activities for guests such as jungle walk and temple visits which is a nice touch. There is one small thing though that quite often when I returned to the hotel there was no one greeting you or helping you with your luggages at the drop off area, and sometimes not even at the reception, which I found a little bit strange. But overall it is still a very enjoyable stay.
                Reviewed February 22, 2019
                Dear Esteemed Guest, Thank you for your repeating stay. We are glad that you had enjoyed your stay again and happy to hear the minor issue was sorted out immediately. We had noted on your comment for our review further and we look forward to serving you better in the near future. Thank you. Best Regards, Raymond Koh Director of Operations
                Responded February 25, 2019
                The Banjaran Hotsprings Retreat
                8.8
                Excellent
                Hui from Malaysia
                Couple
                Water Villa
                Stayed 2 nights in February 2019
                Located in a serene and tranquil greenery”
                The food is freshly prepare and of good quality, the staffs are friendly and well train, this is our second visit and we will definitely return again. We were treated for a dinner at Jeff's Cellar by the Operations Director, Raymond which we enjoyed very much, the food is awesome, the setting and environment of the restaurant is something you should not miss. Great thank you to Raymond and his staffs for making our stay a memorable and unforgettable one.
                Reviewed February 18, 2019
                Dear Esteemed Guest, Thank you for staying with us for the second time and sharing your review. We are glad that you had a memorable stay and a great dinner in Jeff's Cellar. The pleasure is ours and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded February 25, 2019
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                Benedicte from United States
                Group
                Lake Villa
                Stayed 1 night in February 2019
                Nice adult retreat and relaxing”
                Enjoy every part of the facilities.Just wish there is a microwave to use and some plates & utensils.In the future, Hope you can put a couple of the microwaves at a communal hall to accommodate some guests that have health issues
                Reviewed February 24, 2019
                Dear Benedicte, Thank you for staying with us and giving us a perfect rating. We are glad that you had a relaxing stay and we will review further on your suggestions. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded February 25, 2019
                The Banjaran Hotsprings Retreat
                9.6
                Exceptional
                Jason from Canada
                Couple
                Lake Villa
                Stayed 3 nights in January 2019
                Nirvana, Bliss, Heaven...”
                The words say it all - Banjaran is absolute bliss and worth every dollar. It's a treat - a splurge even - but some things are just worth it. If you like quiet and peace, a little bit of pampering, and some of the best hot springs on the planet (and believe me, we've been to dozens and dozens of them as self-proclaimed hot spring junkies!) then the Banjaran really can't be beaten. Do yourself a favour - don't just soak in the bath in your villa....go to the 'hot dipping pots' next to the hot lake and enjoy the spectacular view. Breakfast is a treat too - just keep reminding the serving staff to clear used plates and dishes from the table (not their strong point!) or you'll run out of room quickly.
                Reviewed February 05, 2019
                Dear Esteemed Guest, Thank you for staying with us and sharing your review. We are glad that you had a great stay and at the same time we had noted on your comments on plates clearing . We look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                Responded February 11, 2019
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                June from Malaysia
                Couple
                Lake Villa Twin
                Stayed 1 night in December 2018
                Reservation gone wrong by Agent”
                My reservation was for the water villa. Upon arriving, the Manager informed that the booking agent reserved the wrong type of villa for me. Without skipping a beat, the Manager upgraded me to the Garden Villa. Kudos for The Banjaran management. Maybe engage a better agent in the future? Everything else was lovely. I had a romantic dinner at Jeff's cellar. I strongly recommend you to dine in there. The environment is astounding. Food is not great but hey, you are there for the view.
                Reviewed January 15, 2019
                Dear Esteemed Guest, Thank you for staying with us. We are sorry for the minor hiccup and relieved that it was sorted out quickly . On the other hand, we are glad to hear that you had a great overall stay . We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded January 27, 2019
                The Banjaran Hotsprings Retreat
                8.8
                Excellent
                Mark from United Kingdom
                Couple
                Water Villa
                Stayed 2 nights in December 2018
                Retreat form the city”
                We were celebrating my wife birthday . Check-in was delayed but staff had put happy birthday in petals on the bed and provided a free bottle of wine to celebrate. We also received an apology from the operations manager. So very customer orientated. Staff were really welcoming helpful and keen to make your stay relaxing and stress free. Facilities include a gym, spa, meditation cave, crystal cave, steam cave, geothermally heated pool, your own pool with the villa and geothermal jacuzzi amongst their attraction. They offer yoga classes for free, but spa treaments as expected are extra. you can do a short jungle trek 600m and visit the wonders theme park. Most sections of it are free although you pay for a couple. Jeffs cave restaurant do a set meal. It is very good but pricey. Ambiance in the cave is relaxing. On one night the hotel did a drinks evening for guests to meet. Overall the hotel is expensive but for a short relaxing break it is excellent with excellent service
                Reviewed January 07, 2019
                Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded January 13, 2019
                The Banjaran Hotsprings Retreat
                9.2
                Exceptional
                Tricia from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in December 2018
                Great romantic escape”
                Everything here is just perfect. The service was superb and everyone is super friendly. Location is not near Ipoh town but ground transport can be arranged. The villas and the caves were very well maintained. We stayed a night here and it was a lovely experience.
                Reviewed December 12, 2018
                Dear Esteemed Guest, Thank you for your comments. We are glad that you had a lovely stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded December 25, 2018
                The Banjaran Hotsprings Retreat
                9.6
                Exceptional
                Sivarropini from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in November 2018
                Best place to celebrate special occasion 😊”
                One of the best place I've ever been.. We reach Banjaran 1 hour earlier than our check-in time. So the staff asked us to look around and come back by 3 so that they can prepare our room with Rose petals Deco with a slice of cake to celebrate our birthday.. We gt back by 3pm yet the room wasn't ready.. Bout 3.15pm the staff brought us to our villa upgraded with jacuzzi and gifted us with a bottle of red wine...my bestest birthday gift and retreat place ever.. Definitely will come back again 😊 thank you!
                Reviewed December 02, 2018
                Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your birthday trip. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded December 07, 2018
                The Banjaran Hotsprings Retreat
                8.8
                Excellent
                Jannie from Malaysia
                Couple
                Lake Villa Twin
                Stayed 1 night in November 2018
                The Hotel is good but the agoda agent got problem”
                I have booked water villa through your website but the property received your order with lake villa and the order they received is not by agoda is another agent. I wonder why agoda charge me water villa but send lake villa to the property. If we didn’t notice about the type of villa, so we will pay more but get the different. However, the hotel service is good and highly recommended.
                Reviewed November 27, 2018
                Dear Esteemed Guest, Thank you for staying with us. We are sorry that you had encountered some hiccups during the arrival and we had forwarded this matter to the agent for their further action. We look forward to serving you better in the near future. Best regards, Raymond Koh Director of Operations
                Responded November 29, 2018
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                KOK from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in November 2018
                Luxury hot springs resort”
                I think it is the only world class hotspring resort in Malaysia. The facilities for hot springs are great. Great place for relax. Staffs are well trained with excellent customer service. recommended for honeymoon. No children shouting around.
                Reviewed November 12, 2018
                Dear Esteemed Guest, Thank you for staying with us and leaving us your comments. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded November 13, 2018
                The Banjaran Hotsprings Retreat
                9.2
                Exceptional
                Joerg from Malaysia
                Couple
                Lake Villa
                Stayed 2 nights in November 2018
                Luxury retreat in natural setting”
                Spacious villas with sitting areas, pool and geothermal jacuzzi in natural hot spring area. Staff was great and very accomodating. The restaurant in a cave is a must (although quite expensive) while there.
                Reviewed November 07, 2018
                Dear Joerg, Thank you for your comments. We are glad that you had a great stay and we look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                Responded November 09, 2018
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                Lay from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in September 2018
                The Banjaran is the best to be for relaxation, it is just so worthy of time & money spent”
                The way they manage this property is just so amazing, they are so professional and the place is just so great. It is truly fairytale like of feelings to be at The Banjaran, we will definitely go back again. It is value for money at a great location with beautiful serene breathtaking views. The place is so clean with warm friendly smiling staffs and all their facilities are excellent.
                Reviewed September 12, 2018
                Dear Esteemed Guest, Thank you for your perfect review and your compliments. We look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded September 23, 2018
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                chermaine from Singapore
                Couple
                Lake Villa
                Stayed 2 nights in January 2019
                Beautiful place & excellent service ”
                This place is beyond beautiful. Villa is clean and spacious and every villa comes with private geothermal pool. All the staff were extremely friendly, I would like to specially thank Mr Raymond and Ms Theng for your excellent services. My Family and I had a wonderful stay at your villa.
                Reviewed January 24, 2019
                Dear Esteemed Guest, Thank you for your review and it was a pleasure to meet you and your family. We are glad that you had a great stay and we look forward to seeing you again. Best regards, Raymond Koh Director of Operations
                Responded January 27, 2019
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                Jane from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in January 2019
                Exceptional”
                Place was wonderful, quiet & relaxing, the staff was very helpful and very friendly, i'm here need to specially thanks to Ms.Teng for helped to save my DJI drone dropping in to the lake. will definitely come back again.
                Reviewed January 12, 2019
                Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your stay and appreciate your recognition towards Theng. We look forward to seeing you again in the near future. Best Regards, Raymond Koh Director of Operations
                Responded January 13, 2019
                The Banjaran Hotsprings Retreat
                9.6
                Exceptional
                Christian from Switzerland
                Couple
                Water Villa
                Stayed 2 nights in December 2018
                Romantic Gateway”
                The place is perfect for a romantic getaway and relax in your villa. Pro: - awesome villa with terrace - spa and pool facility in villa and in resort - yummy breakfast and wide variaty of choice - super friendly hosts and staff - drinks in the cave Cons: - ants in the room - it's pricey
                Reviewed December 26, 2018
                Dear Esteemed Guest, Thank you for staying with us. We are glad that you had enjoyed your romantic getaway and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded January 13, 2019
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                Stephane from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in December 2018
                Exceptional”
                We had a great stay! Also, there was an issue at our bill during the check out and we informed them that the water in our bath was not warm. To compensate, they waved the charge of our previous day lunch and dinner.
                Reviewed December 20, 2018
                Dear Esteemed Guest, Thank you for staying with us. We are glad that you had a great overall stay and we are sorry for the unpleasant experience. We had also rectified the issue after your departure. We look forward to serving you better in the near future. Best Regards, Raymond Koh Director of Operations
                Responded December 25, 2018
                The Banjaran Hotsprings Retreat
                10.0
                Exceptional
                Janice from Malaysia
                Couple
                Water Villa
                Stayed 1 night in June 2018
                Quality”
                Love the greenaries. Breakfast was good. Service was top class. We didn't have dinner in there because it was expensive. But it could be a different experience too because it's cave dining. Our room is comfortable to stay for the night so it's not our preference to spend time elsewhere since we paid for a comfy room already. We had dinner in ipoh town because it's just 20 min drive out of town. Recreational park is 15 min away. We went for morning run but crowd was huge even on a weekday. You can run in Banjaran too. Or they have also gym. Suggest to go early before check in to enjoy the facilities before check in at 3pm. You can leave your luggage by the reception.
                Reviewed June 13, 2018
                Dear Esteemed Guest, Thank you for your perfect review. We are delighted that you had a great stay. We look forward for your return soon. Best Regards, Raymond Koh Director of Operations
                Responded June 14, 2018
                The Banjaran Hotsprings Retreat
                9.2
                Exceptional
                Jacky from Malaysia
                Couple
                Lake Villa
                Stayed 1 night in May 2018
                Awesome experience ”
                We had a wonderful stay. Service was great. We dined at Jeff's Cellar, it was a memorable experience to be able to dine in the cave. Awesome experience ! Spa services and Fine Dine experience. Hot dip pool is a must try, you never want to miss out.
                Reviewed May 29, 2018
                Dear Esteemed Guest, Thank you for your review. We are delighted that you had a great stay and we look forward to seeing you again. Best Regards, Raymond Koh Director of Operations
                Responded May 31, 2018
                The Banjaran Hotsprings Retreat
                9.6
                Exceptional
                Tracy from Malaysia
                Couple
                Water Villa
                Stayed 1 night in May 2018
                Hidden gems”
                Such a beautiful and calm place. It's like you're entering to a different dimension. Thank you the Banjaran for the complimentary upgrade due to the villa is overbooked. Yen (FO staff) is very friendly and helpful (keep up the good work!) The only setback during our stay is the breakfast at Pamelo. The staff is not being monitored and given proper F&B Service training. Overall we had an excellent stay!
                Reviewed May 22, 2018
                Dear Esteemed Guest, Thank you for staying with us and glad that Yen had extended his best services as usual. We had noted on your comments for our review further. We look forward to serving you better . Best regards, Raymond Koh Director of Operations
                Responded October 31, 2018
                The Banjaran Hotsprings Retreat
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                • Exceptional location
                • The Lost World of Tambun