2015
Very good 8.0
Based on 18119 reviews

Recent customer comments

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Very good



based on 18119 reviews
  • Cleanliness 8.1
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 7.6
  • Value for money 8.0
  • Food/Dining 7.2
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Fu from Singapore
Families with young children
Luxury (Main Tower)
Stayed 3 nights in May 2016
Enhance hotel facilities for better guest experience
There are diabetes travellers like me whom prefer water cooler over bottled mineral water. It would be awesome if the hotel has water cooler for guest to refill their bottles to beat the heat.
Reviewed May 31, 2016

Thi from Vietnam
Families with young children
Luxury (Main Tower)
Stayed 2 nights in March 2016
Good hotel and good location
Good hotel and good location
Reviewed May 31, 2016

Billy from Malaysia
Groups
Family Premier
Stayed 2 nights in May 2016
Surrounded with shopping mall
Everything good, except no BTS station nearby.
Reviewed May 31, 2016

Chui from Singapore
Couples
Luxury (Main Tower)
Stayed 5 nights in May 2016
Helpful staff
Chamber maid and concierge was helpful.
Reviewed May 31, 2016

joey from Singapore
Groups
Premier (North Tower)
Stayed 3 nights in May 2016
Great hotel
Would stay here again,value for money.
Reviewed May 31, 2016

YUKI from Hong Kong
Business travelers
Premier (North Tower)
Stayed 5 nights in May 2016
Great Location
Great Location close to restaurant and shopping mall, very convenience.
Reviewed May 31, 2016

hang from Brunei Darussalam
Business travelers
Luxury (Main Tower)
Stayed 4 nights in May 2016
Business trip
Has been staying here for the pass 3 years. May alone twice. Famous Chicken rice , shopping, massage, facial and 4 face Buddha only 10 minutes walk. Of cos lots of people complaint about internet but when you think of it, all the things are good accept internet, you can get a local sim card for your self from around the corner at 7/11 shop. Eventually it's nothing much to complaint about this hotel. I'll give it a 9 since i've been travelling a lots of countries for the pass 25years.
Reviewed May 31, 2016

Samantha from Singapore
Groups
Premier (North Tower)
Stayed 4 nights in May 2016
-
-
Reviewed May 31, 2016

Alice from Singapore
Couples
Luxury (Main Tower)
Stayed 3 nights in May 2016
All is good EXCEPT the service
The receptionist/front desk/bell boy were all being so rude and hostile. On the first night i checked in only at 10pm due to flight delays and to my amazement, they actually told me there's no more rooms for me. The two rooms i booked online had already been given out to other customers. I was quite disappointed and furious so i asked why did they do that, i thought the booking i booked was already confirm and asked if we could change room to the one we wanted tmr. And the receptionist actually replied "then now don't have rooms, then how? and i not sure, you own-self come tmr and ask" Such a rude answer from them when it was their fault in the first place. Moreover, her facial expression was very bad, she was putting on her most irritated and impatient face throughout the entire check in process. We had already paid the money, didn't get the rooms we booked yet we still have to receive such bad service from them. And the bell boy that served us upon check in, threw our luggage on the floor and asked us to carry to the room ourselves. We are perfectly fine to bring the luggage back to our room ourselves, but we do not need you to throw our luggage on the floor. I've stayed in so many different hotels in Bangkok previously(be it 3 stars, 4 stars and 5 stars) and i did not once experienced such terrible service. Really disappointed with my stay with Berkeley hotel this time. Will not stay there again despite how good their breakfast are, how spacious their rooms are. There are better hotels which offers better services with the same price range.
Reviewed May 31, 2016

Kor from Singapore
Groups
Luxury (Main Tower)
Stayed 3 nights in May 2016
Review
Overall was great stay for me and my friend
Reviewed May 31, 2016


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