The Capital 20 West
20 West Road South, Morningside, Sandton, Johannesburg, South Africa, 2196 - See map
Conveniently situated in the Sandton part of Johannesburg, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "As per government guidelines to minimise the transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers and reasonable evidence must be provided upon arrival. If reasonable evidence is not provided, your booking will be cancelled upon arrival.
In response to Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result."
Facilities
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Your dates are popular among travelersUsers are booking a place in Johannesburg every 4 minutes on Agoda.com
Exceptional”
It’s safe, convenient as they have onsite restaurant and gym. Also they have pool and chilling area to cool off after a long day. Their stuff is friendly, respectful and helpful.
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Excellent stay and friendly staff”
Cleaness was good Staff was great Location was excellent Hotel was perfect
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Exceptional”
the room was clean , cheap price, helpful friendly staff
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Exceptional”
Service and staff were exceptional
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Exceptional”
Exceptional thank you!!
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Excellent service”
Elegance, organization
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Very good, safe and convenient stay with a family”
The booking process was easy, my booking was upgraded by the hotel after understanding my needs (ofcourse at an additional reasonable charge), communication with the hotel was excellent, check in process was easy too. The hotel has good facilities, security is good, no noise is acceptable making your stay very quiet and comfortable. Has 24 hr gym access, amazing! Shuttle service available, a plus. Generally friendly staff, housekeeping, reception and restaurant staff.
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Good Property”
The Capital 20 West property looks exactly as pictured. Our stay was really good and relaxing. The staff is wonderful and is very helpful. With our stay we purchased the option that included breakfast and it was pretty good. Very spacious place and housekeeping did a good job cleaning everyday. Location is not too bad, but would suggest a rental car or you can take Uber everywhere with no issues. I would recommend it.
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Exceptional”
The place is fabulous... especially the apartment. One of the best in the world!!!
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Clean,Conveniently located to Sandton, Manager a cut above . ”
The manager went out of her way to get me transport to th Gautrain station when the shuttle did not show. Perhaps the staff at front desk could have been more observant and proactive but on the whole I would stay there again
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Very good”
Cleaning of room not thorough, looked like they only spread bed and clean bathroom.
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Very good”
Guests were a bit noisy I was near the service lift it was very noisy early in the morning. More consideration to be given to the rooms so near to this lift.
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Overall stay was good. Apartment is of a very high standard. ”
Check-in was a nightmare. The receptionist took forever to find my online booking. I was there at 2pm and apartment was not ready yet due to it still being serviced. The staff could be trained to be more professional so that etiquette is in line with an establishment that claims a 4/5 star rating. Housekeeping walked in as they please, after just a single knock on the door. The towels were not replaced after cleaning, I had to call reception to deliver to apartment. Toiletries were not replaced daily even though they were empty. Also, security personnel walk around talking on two way radios continuously making the place feel like a prison. It creates an “uneasy” feeling.
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Good”
No stars at all for management. Bunch of arrogant, unprofessional and disrespectful people.
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The management is poor, they don’t respect guest”
I was having a little getting getter party with my friends and they came to stop us and said it’s not allowed, instead of asking us not to make noise they ask us to evacuate the apartment with no refund. I left the hotel that night stranded with nowhere to sleep. It was the a bad experience for me and I will never recommend anyone there and I will never go there as well.
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terrible service”
from check-in through to management its a no care attitude. At check in we were left waiting as they assisted people who arrived after. I had an incident whereby a cleaning staff member simply walked in looking for her colleague even with the do not disturb sign on the door, she proceeded to question me where the colleague was even thou i was questioning how can she just walk in without even a knock. the restaurant at the bottom completely forgot i was there till and eventually just brought me a bill 2hrs later
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An Inconvenience!”
This hotel and their booking process were such an inconvenience for my family and I... After stating that we would like a family room with a cot for our 14month old baby, a bathtub as he cannot bath in a shower as yet, a microwave so we are able to sterilize baby’s bottles... We did not receive any of those things in our room, in fact we were put into a standard room and when we requested to be moved out of the standard room we were told to wait and wait and wait with no follow up from Zanele who was the Manager during our stay. We had to constantly call reception or walk down to reception to get an update and we would be told to wait and no update. We arrived in jhb at 7:30am, arrived at the hotel around 9am, at the time of booking we had requested an early check in, But were only checked in at 2:40pm after having to demand that they check us in. The standard room we were in had a lot of faults in it, and nothing was done to make our stay a little less incovenient.
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Not worth the stay”
The rooms were small and stuffy and didn't have windows with an outdoor view. While there is a regular shuttle to Mandela square the hotel is a little too far from the heart of Sandton
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Excellent”
Always a good choice. Its been around for awhile and I've stayed here numerous times. Its starting to experience some wear but the management is ever-changing and always trying to get things right. TVs are getting dated and furniture starting to wear. But all in all its a nice, secure and clean place to stay. Good free parking, spacious accommodation (apart from the so called standard room which is a concrete matchbox), decent meals, nice shuttle (shared amongst the Capital Group). You really can't go wrong with 20 West. They need to be more flexible with their check-in times and try more to accommodate early arrivals
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Lovely hotel, nice and secured but small rooms.”
20 west is a lovely hotel to stay, very reasonably priced, located at up market area of Sandton, 15 mins walk from main Rivonia Rd. 15 mins drive to Nelson Mandela Square, very vourteous and pleasant staff only turn off was that rooms were smaller, otherewise a fab place to stay!
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