The Carmen Hotel

The Carmen Hotel

Peñafrancia Street, City Proper, Naga City, Philippines, 4400
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Superior Room The Carmen Hotel
Superior Room
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    Swimming pool [outdoor] The Carmen Hotel
    Fitness center The Carmen Hotel
    Bar/lounge The Carmen Hotel
    Superior Room The Carmen Hotel
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     The Carmen Hotel

    Guest reviews

    8.5
    Excellent
    /10
    (200 reviews)See what guests said
    9.2
    Exceptional

    "Excellent location and friendly staff."

    SALVADOR

    -

    September 11, 2018

    8.9
    Excellent cleanliness
    Recommended by 85% of guests

    Property highlights

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Blackout curtains

    Excellent
    Location
    8.9
    See map
    Excellent location

    Fast facts about The Carmen Hotel

    Value for money8.3
    Location rating8.9
    Nearest airportNaga Airport (WNP)
    Distance to airport9.9 km
    Select your room
    Superior Room
    Superior Room
    ...
    • Room size: 20 m²/215 ft²
    • Street view
    • 1 queen bed or 2 single bed...
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 20 m²/215 ft²
    • Street view
    • 1 king bed or 2 single beds
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    Suite Room
    Suite Room
    ...
    • Room size: 20 m²/215 ft²
    • Street view
    • 1 king bed
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    Superior Single with breakfast (SPECIAL DEAL)
    Superior Single with breakfast (SPECIAL DEAL)
    ...
    • Non-smoking
    • Shower
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    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Shower
    • 2 double beds
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    Luxury Room Shared Bed
    Luxury Room Shared Bed
    ...
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      Suite
      Suite
      ...
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        Suite Shared Bed
        Suite Shared Bed
        ...
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          What people love about the property

          • 7.6
            Very good

            "Pool staff are pretty awesome."

            Ellen

            |

            June 16, 2018

          • 6.8
            Good

            "Good location."

            Maria R.

            |

            March 28, 2018

          • 8.8
            Excellent

            "Will definitely stay here again when we go back to Naga."

            Erica J.

            |

            June 27, 2018

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          More about The Carmen Hotel

          More about The Carmen Hotel

          7.6
          Very good

          "Breakfast buffet food selection was good."

          Ellen

          |

          June 16, 2018

          An overview

          Show less

          What they offer

          6.8
          Good

          "The Hotel is fairly new and is very spacious including car p..."

          Maria R.

          |

          March 28, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (200)Booking.com Reviews (319)
          8.5
          /
          10
          Cleanliness8.9
          Facilities7.9
          Location8.9
          Service8.8
          Value for money8.3
          Provided by verified guests of Agoda
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          All guests (200)
          All room types
          Showing 82 verified guest comments
          12345
          9.2
          Exceptional
          Robert from United States
          Couple
          Superior Room
          Stayed 1 night in October 2018
          Great Location for a Provincial City Respite”
          I have stayed at the Carmen with my wife many times. The staff are continually fantastic and very helpful. They truly epitomize Philippine hospitality (and are trained at the task). Food is very good and the facilities continue to impress. I shall return most assuredly.
          Reviewed November 01, 2018
          9.6
          Exceptional
          Gerard
          Couple
          Superior Room
          Stayed 4 nights in October 2018
          Highly Recommended”
          Hotel was clean and the staff was exceptional. They were very helpful and hospitable. Food was great as well. I was a bit disappointed because the top bar was closed during our stay. The pool looks clean but it was still, it looks like the water's not circulating, I never dipped in the pool. Well, maybe next time. Overall, I highly recommend this hotel.
          Reviewed November 24, 2018
          Dear Mr. Gerard. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
          Responded December 27, 2018
          The Carmen Hotel
          8.4
          Excellent
          cristine from United States
          Solo traveler
          Superior Room
          Stayed 4 nights in April 2018
          Had a nice stay”
          Pros: Staff are nice and helpful Breakfast buffet is good(Love the choco drink reminds me of baguio batirol) Etrike service was useful although I was hoping that they have it till 6pm. Cons: Don't get me wrong Carmen hotel is really clean and fragrant but I'm starting to see little bathroom grouts and stains so a little maintenance perhaps. Room service charge for baba restaurant should be removed..just a suggestion. If I were to visit naga I would definitely stay here again.
          Reviewed April 30, 2018
          Dear Ms. Cristine. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
          Responded August 04, 2018
          The Carmen Hotel
          8.8
          Excellent
          Robert from United States
          Couple
          Deluxe Room
          Stayed 2 nights in August 2017
          A Manila Style hotel in downtown Naga”
          Great hotel and staff. Top notch. Very clean and well laid-out rooms. Pool is acceptable (I have used better) and there is no workout area. Food is great (breakfasts specifically). Will stay again
          Reviewed February 11, 2018
          Dear Mr. Robert. Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.
          Responded August 04, 2018
          The Carmen Hotel
          8.8
          Excellent
          Robert from United States
          Couple
          Suite Room
          Stayed 1 night in September 2017
          A great oasis in a workingman's city”
          My wife and I have stayed at this hotel many times. The staff is excellent and service top notch. The pool area is very good (I have been in better) but importantly, there is no health facility (workout area) to use. I was told this was to be remedied. Food was excellent. Location was the best in the city.
          Reviewed February 11, 2018
          Dear Mr. Robert. Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.
          Responded August 04, 2018
          The Carmen Hotel
          9.6
          Exceptional
          MARY from Philippines
          Group
          Superior Room
          Stayed 2 nights in November 2017
          Very nice hotel! Value for money!”
          The rooms are very spacious. We booked two(2) superior twin rooms. The linens and beddings are comfortable. The big cabinet inside the room is a plus. The hotel is within walking distance from the center of Naga City (5min walk). The staff are very accomodating. I will definitely stay in this hotel again!
          Reviewed November 22, 2017
          Dear Ms. Mary. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
          Responded August 04, 2018
          The Carmen Hotel
          10.0
          Exceptional
          REGGIE
          Family with teens
          Deluxe Room
          Stayed 2 nights in November 2017
          SQUEEKY CLEAN & BRAND NEW”
          Very good value for money relative to older and more popular hotels in Naga. We ended up extending our 2 nights stay for another 2 nights instead of trying other hotels as we usually do. Breakfasts are great. Not too many selection but there is always a new combination of main dishes every day (for the 4 days we've eaten breakfast). The primary reason we tend to "hotel hop" for longer than 2 nights stay is precisely because most hotels serve the same identical set of breakfast food every day. So this is a refreshing surprise for us.
          Reviewed November 06, 2017
          Dear Ms. Reggie. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
          Responded August 04, 2018
          The Carmen Hotel
          10.0
          Exceptional
          Meg from Philippines
          Couple
          Superior Room
          Stayed 1 night in October 2017
          Exceptional”
          I like the hotel very much. The way it looks, the smell, facilities are very good! This is a new hotel, they say, I hope they maintain the way it is right now because this is a hotel that you'll surely go back too. Keep it up!
          Reviewed October 20, 2017
          9.6
          Exceptional
          Jenelynn from Philippines
          Couple
          Superior Room
          Stayed 1 night in September 2017
          Best hotel in Naga!”
          We were here for the Peñafrancia festival and The Carmen is conveniently situated in Centro so we can watch the parade. The staff are all so courteous. The room is spacious and comfy and everything smells clean. We just wish their restaurant was open for longer hours because we get hungry at night.
          Reviewed September 20, 2017
          8.0
          Excellent
          Retchel from Philippines
          Group
          Superior Room
          Stayed 1 night in July 2017
          Good ”
          Hotel Soft opening when we stayed but all the amenities like the pool quite working..I like the reception area, room is spacious and it can accomodate 4 person but with the strict hotel rule it is only allowed for 2 pax and you need to pay extra bed.
          Reviewed September 15, 2017
          8.8
          Excellent
          Sheila from Philippines
          Solo traveler
          Superior Room
          Stayed 2 nights in September 2017
          Excellent”
          The location is excellent, if the purpose of your trip is to attend the Our Lady of Penafrancia festivities. The location is only a block away from the Naga Cathedral, and along Penafrancia Avenue where the procession pass by. It may be a few minutes by trike to Magsasay Avenue where all the good restaurants are located, but it is not a difficult commute.
          Reviewed September 11, 2017
          10.0
          Exceptional
          Lorraine from Philippines
          Business traveler
          Deluxe Room
          Stayed 2 nights in August 2017
          Very accommodating staff!”
          - I got sick during my stay there and they were really accommodating to assist me when I was in pain in the restaurant and could barely move in my seat. They got a medical staff and they quickly checked my temperature, and asked what I was feeling, and gave me a some meds to manage the pain till I have it checked up in a clinic or hospital. - For the room, it was really nice and spacious enough. It was also clean but there were times that I couldn't tell if it was dirt on the surfaces or just imperfection (like spilled paint) remnants from the construction. - The breakfast food is also good! - The pool looked really nice, I was kind of sad I didn't bring any swimwear to take a dip! Didn't know they had a pool in the first place haha If I go back to Naga, I'd definitely want to stay at The Carmen Hotel again :)
          Reviewed September 06, 2017
          8.0
          Excellent
          Luzvisminda from Philippines
          Couple
          Deluxe Room
          Stayed 2 nights in April 2017
          Very good”
          We stayed at The Carmen Hotel for two nights. The location is ok - a bit far from the crowded downtown area and the staff are very friendly and attentive to our needs and comfort. Our room is also clean and the food is okay. Over all, we are happy and satisfied. We will surely stay there on our next trip to Naga and will also recommend this hotel to our friends and family.
          Reviewed May 02, 2017
          8.0
          Excellent
          Kimberly from Philippines
          Business traveler
          Superior Room
          Stayed 1 night in January 2017
          New, covenient, clean”
          Hotel is new - so the rooms are still pretty nice and clean. Hope they can maintain it. Staff are friendly and go out of their way to help you. The hallways do not have carpets, though, so you hear everything that goes on outside your door. Food is good - in terms of variety and quality. But the food warmers during the breakfast and dinner buffets did not keep the food warm at all.
          Reviewed January 15, 2017
          6.0
          James from United States
          Couple
          Superior Room
          Stayed 1 night in July 2018
          Newer resort but not kept up”
          The staff are very friendly and accommodating. Great location on beach. However, Air condition did not cool the room down enough. Ants and bugs throughout room, bathroom and resort. Discolored ceiling due to leaks. Bathroom sink was leaking badly. Walls were cracked in room.
          Reviewed July 22, 2018
          Dear Ms. James. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.
          Responded August 04, 2018
          The Carmen Hotel
          9.6
          Exceptional
          Frances from Philippines
          Business traveler
          Superior Room
          Stayed 1 night in June 2018
          Exceptional”
          Clean room, comfortable bed. Spacious lobby. Only there for an overnight stay, wasn't able to try their facilities or their food. Great staff. Emailed some questions prior to my visit and got a helpful reply. Staff really tries to keep the premises clean, even saw the manager (at least i think he was the manager) tidying up at the front desk. I would be happy to stay there again :)
          Reviewed June 23, 2018
          Dear Ms. Frances. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
          Responded August 04, 2018
          The Carmen Hotel
          10.0
          Exceptional
          Herb from United States
          Family with teens
          Deluxe Room
          Stayed 5 nights in June 2018
          The Carmen @ Naga Review”
          Very friendly and helpful Staff. Superior Service @ a price below that of its Naga proper competition. Only situation was that the hotel had to be reminded that it was a reservation of three people, not two. Carmen became my first preference for all future stays in and around Naga City.
          Reviewed June 14, 2018
          Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!
          Responded June 20, 2018
          The Carmen Hotel
          9.6
          Exceptional
          Kayce from Philippines
          Family with teens
          Deluxe Room
          Stayed 1 night in March 2018
          Great overall experience”
          The place is clean and elegant. The room amenities are more than complete. The pool looks smaller compared to their pictures. You may also want to add something to the Sky Lounge, there's not much going on there.
          Reviewed March 20, 2018
          Dear Ms. Kayce. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
          Responded August 04, 2018
          The Carmen Hotel
          9.2
          Exceptional
          SALVADOR from Philippines
          Business traveler
          Superior Room
          Stayed 1 night in September 2018
          A NIGHT IN NAGA”
          Excellent location and friendly staff.
          Reviewed September 11, 2018
          8.0
          Excellent
          Frances from Philippines
          Couple
          Deluxe Room
          Stayed 1 night in April 2018
          New and Good Smell”
          Room is clean and spacious, bed is comfy, smell is relaxing, and food is great!
          Reviewed January 04, 2019
          12345
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