![Swimming pool [outdoor], The Carmen Hotel in Naga City](http://pix10.agoda.net/hotelImages/931091/-1/3599a8fdbe1134312f9698d8661d5502.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], The Carmen Hotel in Naga City")
The Carmen Hotel
Peñafrancia Street, City Proper, Naga City, Philippines, 4400 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the City Proper part of Naga City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Naga Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Facilities
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
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![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/931091/-1/3599a8fdbe1134312f9698d8661d5502.jpg?ca=7&ce=1&s=98x98&ar=1x1)
I think Best hotel in Naga.”
I hope there are pictures of meals in the menue.
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Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.
MODERN HOTEL EXPERIENCE IN NAGA”
Since its opening, Carmen has been my go-to hotel! Excellent hotel experience & very accessible to other parts of Naga.
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Exceptional”
People here are nice and approchable. Room was big, cozy and new. Bed was comfy. Pool was clean and huge. Very convenient, as it's walking distance from Centro where the church and most convenient stores/fast food restaurants are located. There are also nearby laundry shops, bakery and kinalas eateries. The hotel is a jeep away from Magsaysay Ave and a trike away from SM. Really great value for money. You just have to deposit 2k which is refundable upon checkout. I highly recommend this hotel for anyone who wants easy access to key places and restos in Naga.
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Dear Ms. Rachel, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!
Exceptional”
Friendly, courteous and accommodating staffs; there is a variety of choices for breakfast; spacious room; within the city proper
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Exceptional”
Had a great time with this hotel. There was a renovation during our stay and we weren't able to access all their facilities. And also it would be nice if there are bathtubs in their rooms.
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Big room with complete amenities”
great location very accessible, near ministop and edgardo's tapsilogan which is a plus for me! staff are very efficient and accommodating. the pool was short of perfect for a dip, needs a little cleaning on the tiles. room has great space,comfortable linens and complete amenities, but towels can be improved. Will definitely stay again!
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great hotel”
Great place to stay. Outstanding staff and very clean
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Dear Mr. Jessse, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon!
Big and clean rooms, great service.”
The hotel is good and we had a great stay. The breakfast is delicious and plenty of variety. The only con is while the hotel is relatively one of the newest ones in Naga City, it seems like the staff could do better with maintaining the facilities since the sofa in our room look stained and there were some water leaks on the floor and glass window.
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Hi, Ms. Catherine! Thank you for your review and choosing our hotel. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. If you’re traveling to our area again soon, please don’t hesitate to call us.
Exceptional”
Staff and rooms are very nice. great location
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Dear Ms. Annette, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
Excellent”
Convenient to food and shopping, excellent staff, reasonably quiet, but would be nice to have a wider variety of food for breakfast.
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Dear Mr. Richard, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are making our best to serve delicious food and will surely improve more in this aspect. If you’re traveling to our area again soon, don’t hesitate to call us. Best regards!
New and Good Smell”
Room is clean and spacious, bed is comfy, smell is relaxing, and food is great!
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Dear Ms. Frances, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
Home”
We regularly stay here when on a trip to Naga. It feels like home.
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Very good”
Too pricey for the accommodation this time since it was fiesta . Room we got had issues in the bathroom but my husband was able to fix it. We’re a regular customer of this hotel however our experience this time was not as pleasing like our previous visits. The reservation and seat assignment for the fluvial viewing was disorganised. Had to wait long for claiming the ticket and when we entered the viewing deck, it was too crowded. We could have watched somewhere else, too pricey for the pack snacks and crowded seats
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Excellent”
slow front desk :(
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Staycation with family”
Facilities OK, small dining area for a large quantity of guests, room furnitures were tired, toilet needs a better plumber, need more communication among the staff. Slightly overrated.
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Dear Ms. Leny, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we’re currently taking steps to upgrade our facilities. Looking forward to serve you better in the future. Take care!
Very good”
Last minute stay with family. Good place and friendly staff. Kids loved the pool. The breakfast buffet was not bad.
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Dear Ms. Cheryl, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Newer among Naga City hotels”
Lovely but needs more effort in maintaining their rooms. This is one of the newest hotels in Naga City but one could see that it could do better job in maintaining its rooms to remain in top share and look "new". The couch in our room had stains and looked aged, and there's water leak by the all glass wall of the room facing the amenities. But staff are nice and helpful, and food is good.
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Good”
There are 2 issues: 1. Not much choices in the menu of foods. 2. Nobody is at hand to help in carrying luggage.
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Dear Mr. Leo, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to serve you better in the future. Best Regards!
clogged toilet”
we booked 2 rooms. for the other room the aircon was not working, we called the staff several times to fix it & the toilet was clogged my parents have to go to our room (the other room) to pee. isang room lng yung maayos so andun kming lahat, kasi maiinit dun sa kabila, pero dalawa yung binayaran ko. tsk. buti mababait nman yung staff pambawi ng inconvenience.
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Disappointing”
Carmen Hotel was fine when it was new. My recent stay disappointed me: there were molds in the bath room and shower head (that I had to clean myself so I can use it); very low water pressure; wifi was useless; no HD cable; housekeeping staff were too noisy during their daily chores (that I woke up from my midday sleep too many times); breakfast was blah (careful for those mindful about salty food). Although, location is good, receptionists were polite, room was big; perhaps I was unlucky with my recent experience. I realized now why other truly fine hotels were fully booked during my stay, but Carmen was not busy.
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