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8.2

Excellent
/10
(786 reviews)See what guests said
Highly rated by guests – 92% would recommend
Housekeeping16
Shops3
Breakfast1
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Eleonore Austerer Gallery

30 m

San Francisco Museum of Craft and Design

30 m

Maison de la Bouquetiere

40 m

Smile, A Gallery with Tongue in Chic

40 m

Hang

40 m

Popular landmarks
Chinatown

630 m

Ferry Building Marketplace

1.6 km

Lombard Street

1.7 km

Oracle Park

2.0 km

Pier 39

2.2 km

Closest landmarks
Gallery 444

80 m

Cantina Bar

90 m

Downtown Medical

100 m

parking

100 m

San Francisco Playhouse

110 m

The Cartwright Hotel - Union Square, BW Premier Collection

"Excellent place to stay."

Umran - February 27, 2022
King Suite Non-Smoking - Suite room The Cartwright Hotel - Union Square, BW Premier Collection
 The Cartwright Hotel - Union Square, BW Premier Collection
Lobby The Cartwright Hotel - Union Square, BW Premier Collection
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The Cartwright Hotel - Union Square, BW Premier Collection

524 Sutter Street, San Francisco Downtown, San Francisco (CA), United States, 94102 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in San Francisco Downtown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Alcatraz Island. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
  • 340 meters to public transportation

  • Located in heart of San Francisco (CA)

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Ticket services

Value for money8.0
Distance to city center2.0 Miles
Location rating9.3
Nearest airportSan Francisco International Airport (SFO)
Distance to airport18.9 km

Rooms available at The Cartwright Hotel - Union Square, BW Premier Collection

1 Single Bed, Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
1 Single Bed
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
Boutique Queen
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe room with 1 queen bed
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 King Bed - Non - Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Single Non Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
King Suite Non-Smoking
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 Double Bed Nonsmoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Accessible King Suite
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
2 Single Beds Non Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at The Cartwright Hotel - Union Square, BW Premier Collection?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to The Cartwright Hotel - Union Square, BW Premier Collection?

A stay at The Cartwright Hotel - Union Square, BW Premier Collection also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Cartwright Hotel - Union Square, BW Premier Collection has a car park right on site for maximum convenience. Parking is available for a fee of 52 USD per day. Parking options include a full-service valet for total ease.

What is the smoking policy at The Cartwright Hotel - Union Square, BW Premier Collection?

The Cartwright Hotel - Union Square, BW Premier Collection does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to The Cartwright Hotel - Union Square, BW Premier Collection?

Historic Streetcars is the closest train, metro, or bus station, about 330 m away from The Cartwright Hotel - Union Square, BW Premier Collection.

What restaurants are nearby The Cartwright Hotel - Union Square, BW Premier Collection?

Restaurants including Theatre Too Cafe, Philz Coffee and Cozy Cable Car Cafe are popular in The Cartwright Hotel - Union Square, BW Premier Collection’s neighborhood which is known as San Francisco Downtown.

What popular shopping places are close to The Cartwright Hotel - Union Square, BW Premier Collection?

Located in the San Francisco Downtown area, The Cartwright Hotel - Union Square, BW Premier Collection is close to great shopping choices like Union Square, Eleonore Austerer Gallery and Maison de la Bouquetiere.

What are popular attractions near The Cartwright Hotel - Union Square, BW Premier Collection?

Guests at The Cartwright Hotel - Union Square, BW Premier Collection can easily visit Lombard Street, Chinatown and Cable Car Museum located in the San Francisco Downtown area.

What popular natural sightseeing spots are close to The Cartwright Hotel - Union Square, BW Premier Collection?

The Cartwright Hotel - Union Square, BW Premier Collection is located in the San Francisco Downtown area, which is famous for natural sightseeing destinations such as Scenic 49 Mile Drive, Gold Country and Russian Hill.

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Explore the neighborhood

What people love about The Cartwright Hotel - Union Square, BW Premier Collection

  • 7.6

    Very good

    "Excellent place to stay."

    Umran

    |

    February 27, 2022

  • 10

    Exceptional
    Staff 

    "Very comfortable, safe and clean place staff is very helpful Love to visit once"

    SARIKA

    |

    February 5, 2022

  • 7.6

    Very good
    Location

    "Location is good."

    DAMI

    |

    December 3, 2020

Overall rating:

8.2

Excellent
786 reviews
Cleanliness
8.3
Facilities
7.4
Location
9.3
Read all reviews >
What travelers say they love:
Traditional hotel but with modern touches, super clean.
Charlie from United Kingdom
Couple
More about The Cartwright Hotel - Union Square, BW Premier Collection

More about The Cartwright Hotel - Union Square, BW Premier Collection

The Cartwright Hotel - Union Square, BW Premier Collection

See the best of San Francisco (CA) with a stay at The Cartwright Hotel - Union Square, BW Premier Collection, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Take advantage of a wealth of unrivaled services and amenities at The Cartwright Hotel - Union Square, BW Premier Collection. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Shuttle services provided by the hotel make exploring San Francisco (CA) even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Each guestroom at The Cartwright Hotel - Union Square, BW Premier Collection is furnished and equipped with handy amenities. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a coffee or tea maker in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer and toiletries in some select rooms.


Dining and things to do

The Cartwright Hotel - Union Square, BW Premier Collection offers an excellent variety of recreational facilities. Have fun with your friends or family, or even meet new people at the library. Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.


Around the property

The Cartwright Hotel - Union Square, BW Premier Collection provides an excellent base for exploring the sights of San Francisco (CA) in-depth. Get a photograph of yourself in front of Pier 39 located 2.1 km away, a must-see for anyone visiting San Francisco (CA).

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Housekeeping

10 mentions

Breakfast

6 mentions

Internet

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Italian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Cat-friendly
  • Check-in/out [express]
  • Dog-friendly
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Valet parking

Available in all rooms

  • Coffee/tea maker
  • Desk
  • Fan
  • Free bottled water
  • Hair dryer
  • Heating
  • Internet access – wireless
  • Ironing facilities
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Wi-Fi [free]
  • Window
Location
524 Sutter Street, San Francisco Downtown, San Francisco (CA), United States, 94102
Exceptional
Location

9.3

Airports

  • San Francisco International Airport (SFO)
    18.9 km
  • Oakland International Airport (OAK)
    19.2 km

Public transportation

  • Historic Streetcars
    340 m
  • Powell Street Subway Station
    550 m

Hospital or clinic

  • Downtown Medical
    100 m

Shopping

  • Ghirardelli Square
    2.2 km

Convenience store

  • 7 Eleven
    20 m

Cash withdrawal

  • ATM
    20 m
What's nearby

Popular landmarks

  • Chinatown
    630 m
  • Ferry Building Marketplace
    1.6 km
  • Lombard Street
    1.7 km
  • Oracle Park
    2.0 km
  • Pier 39
    2.2 km
  • Fisherman's Wharf
    2.2 km
  • Alcatraz Island
    4.4 km
  • Golden Gate Park
    5.1 km
  • Twin Peaks
    5.1 km
  • Golden Gate Bridge
    7.0 km

Nearby landmarks

  • Eleonore Austerer Gallery
    30 m
  • San Francisco Museum of Craft and Design
    30 m
  • Maison de la Bouquetiere
    40 m
  • Smile, A Gallery with Tongue in Chic
    40 m
  • Hang
    40 m
  • Starlight Room
    40 m
  • Trendy Mondays
    50 m
  • Maxwell Galleries
    50 m
  • Gordon Parks Centennial
    60 m
  • The Color Factory
    70 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests will be charged a fee of USD 42 for parking and USD 52 for valet parking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Distance from city center2.0 Miles
  • Travel time to airport (minutes)21

The property

  • Number of floors8
  • Number of rooms 114

Parking

  • Daily parking fee52 USD
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of The Cartwright Hotel - Union Square, BW Premier Collection from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.3
Facilities7.4
Location9.3
Room comfort and quality7.2
Service8.6
Value for money8.0
High score for San Francisco (CA)
Rating
9+ Exceptional (24)
8-9 Excellent (26)
7-8 Very Good (27)
6-7 Good (8)
<6 Below Expectation (12)
Time of the year
Mar - May (16)
Jun - Aug (20)
Sep - Nov (26)
Dec - Feb (35)
All guests (203)
All room types
All languages

Show reviews that mention 

Showing 97 verified guest comments
12345
10.0
Exceptional
Arturo from United States
Family with young children
1 King Bed - Non - Smoking
Stayed 3 nights in April 2019

Best Western hotels never disappoint”

Never knew there was a BW in downtown Union Square as we always booked a hotel just around the corner. Little did I know, they were one of the few hotels that offered King beds. Huge plus considering hotel rooms are quite small in SF. However the rooms at this BW were very roomy even with the King bed. Only drawback was the location of the bathroom sink and medicine cabinet above. I understand the objective is to maximize space by making it a corner sink, but the mirror/medicine cabinet was awkward especially when trying to brush my teeth or wash my face. I just needed to remind myself not to move my head up or else I would bump the back of my head everytime. Other than that, everything else in this hotel is great; from the staff to the rooms.

Reviewed April 29, 2019

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8.3
Excellent
Christian from United Kingdom
Couple
Stayed 2 nights in July 2013

A comfy stay right n the heart of SF”

Quirky old building, centrally located and good value

The Cartwright is located on Sutter Street just a short hop from Union Square in the heart of SF. Parking is at a real premium here and the hotel has an agreement with a garage one block away which charged us about 30USD per day, good value given the other prices advertised. The staff were extremely friendly at check in and throughout our stay and were a real feature of the hotel. The hotel itself is not 'new'. It is housed in an older block which means the rooms are a little quirkier than a standard new build hotel. Ours was on the top floor and looked onto the back of other apartment blocks, so not a gat view but it was very quiet at night. The room had high ceilings and a fan above the bed which adequately ventilated things. The bathroom was a little small but very clean with a decent shower. Whilst some of the fixtures and fittings were not new, things were perfectly clean. Access to the main shopping areas is superb, just 5 mins walk. The same for public transport (BART, buses, trams). Fisherman's Wharf and Nob Hill are all within walking distance albeit up some steep streets! The are several options for breakfast nearby (the hotel itself serves no breakfast). All in all, a clean, well located and friendly hotel in a busy part of Downtown SF that felt safe at all times.

Reviewed August 11, 2013

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7.6
Very good
Samaraweera from United Arab Emirates
Family with teens
1 Single Bed
Stayed 4 nights in June 2018

Very good”

Located in Sutter Street, 2 blocks away from Union Square. Close to Shopping, Restaurants and many stores. San Francisco famous Tram ride is in Powell street, next to the hotel. Hotel is very traditional theme , Rooms are small , however they are clean , neat and tidy. Bathroom is congested and it will be a challenge for some one slightly oversize, to use it . I am at 5’11” , couldn’t sit in the commode comfortably as knees were hitting the sink cup board. No in- room fridge, how ever tea/coffee facility is available. Surrounding can be noisy so as the room, due to traffic and pedestrians Check in & Check out process is quick & efficient. Staff are friendly & helpful.

Reviewed July 13, 2018

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9.2
Exceptional
AGNES from Philippines
Solo traveler
Deluxe room with 1 queen bed
Stayed 6 nights in December 2019

Clean, Cozy, Perfect Location”

Old charm hotel, quaint. I loved how clean my room was - linens crisp, towels fluffy and new. I had a boutique queen. It was small but forgivable. The walk-in closet was a bonus for spreading luggage open. Bed was comfortable. Bathroom was pristine. Housekeepers are attentive. Unlike some 5-star hotels, they changed my linen that I had soiled slightly with food . No breakfast or room service but there is a Lorie's Diner open 24 hours and Walgreens a few steps away and a 7-11 across the hotel. Not a problem. Location is perfect. Union Square and many branded retail shops are within a few blocks. Easy access to the Tram, BART, and buses. Great value. I recommend this hotel for single and buddy travelers.

Reviewed January 03, 2020

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10.0
Exceptional
Lisa from United States
Couple
1 King Bed - Non - Smoking
Stayed 2 nights in April 2018

Exceptional”

The Hotel is awesome. Very unique. The rooms are small but very well set up and very clean! Great location for sightseeing. Trolly is right outside the hotel. I will stay here when I return to San Francisco

Reviewed May 01, 2018

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9.6
Exceptional
Candace from United States
Couple
1 Double Bed Nonsmoking
Stayed 2 nights in June 2020

Beautiful, aesthetic, and safe!”

We came here for a weekend and had a very comfortable stay! The staff is absolutely amazing. Even though we ended up arriving late at night due to some hiccups in our travel plans, they were very warm and welcoming at that late hour. The room was immaculately clean and tidy. Although the room wasn’t very large, it had a big closet area with a nice mirror to get ready with. Everything looks newly renovated and modern, with the classic antique flair. The lobby area is simply beautiful. The location is also great as it’s close to Union Square. Overall a great stay! We’d be back again for the price we got these rooms at :)

Reviewed June 15, 2020

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9.6
Exceptional
Madeline from United States
Business traveler
2 Single Beds Non Smoking
Stayed 2 nights in July 2018

Super Place to stay in SF”

I have become a huge fan of the Best Western properties that have a boutique flare. This hotel had a wonderful and attentive staff, good coffee, extremely comfortable bed, and the location was super, in the heart of Union Square. I recommend it highly if you want to stay in the city without breaking the bank.

Reviewed July 15, 2018

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8.8
Excellent
Yong from Australia
Couple
2 Single Beds Non Smoking
Stayed 2 nights in March 2019

Great location”

The hotel is a little old so you are able to hear your neighbours but the bed and pillows are very comfortable. They provide you with all the basic amenities so you don't need to buy/bring anything and they have coffee and tea in the morning. It is in a great location as it is very close to Union Square and Chinatown and there are alot of eateries around the hotel.

Reviewed March 14, 2019

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9.6
Exceptional
King from Singapore
Solo traveler
Deluxe room with 1 queen bed
Stayed 3 nights in September 2019

Small but Cosy ”

Walkable from Union Square and the shopping area. With convenient store located around the hotel. Enjoyed the stay very much, cosy and warm room, nice ambience with friendly staff that recommended good places for breakfast:)

Reviewed March 02, 2020

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Thank You for staying with us at The Cartwright Hotel Union Square. We are so happy to hear that you enjoyed your stay at our hotel. We agree that although our rooms are not the hugest, we have an undeniable great location, cosy and warm rooms, nice ambience and friendly staff that recommend great restaurants.

Responded March 14, 2020
The Cartwright Hotel - Union Square, BW Premier Collection
9.2
Exceptional
Lidia from Australia
Solo traveler
Deluxe room with 1 queen bed
Stayed 7 nights in October 2018

Great location for your San Fran stop over”

Loved the proximity to cable car, Chinatown and Union Square. Lots of breakfast and food options around hotel. Hotel staff pleasant and willing to help. Hotel facilities comfortable. Really clean environment.

Reviewed November 09, 2018

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9.0
Exceptional
William from United States
Solo traveler
Stayed 3 nights in July 2011

Great location, friendly staff!!”

the hotel was located two blocks from union square. you could easily catch street cars, bart or the buses. the hotel was clean, the staff was very friendly and helpful, and i had a very enjoyable stay.

Reviewed July 19, 2011

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8.4
Excellent
Codrut from Romania
Couple
Deluxe room with 1 queen bed
Stayed 3 nights in January 2020

Nice cozy hotel close to Union Square”

Perfect location, safe, close to Union Square and downtown. A bit noisy during the night (noise from the street). The control acces system not working properly, the elevator was out of service in our last day (we're staying at the 8th floor), however the staff helped us to carry our luggages downstairs. No breakfast available.

Reviewed January 30, 2020

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7.7
Very good
Benjamin from Australia
Couple
Stayed 1 night in June 2011

Great Location - rooms a little small”

Fantastic location - right in the heart of the union square area

staff were generally helpful and courteous - we were always greeted with a smile and hello. the hotel location is close to everything in the lively union square area. also close to cable car stops and buses to get to other parts of san fran. breakfast is not offered, however there are many cafes and diners within close walking distance. overall, a great stay when travelling on a budget.

Reviewed October 13, 2011

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7.0
Very good
M. from Sweden
Solo traveler
Stayed 8 nights in February 2015

central”

location. location. location

it's a small rather cheap hotel by union square. dont expect much. The room was small and clean. it delivered my expectations. Reception is helpfull and friendly. There is no safe at the rooms. and anyone can come up to The floors.

Reviewed February 23, 2015

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8.0
Excellent
Benjamin from Australia
Couple
Stayed 4 nights in June 2011

Great Hotel 'all round'”

Great location, friendly & helpful staff

This hotel in in a great location - right in the heart of the union square area. The staff were fantastic and always served us with a smile. The hotel is decorated nicely and serve complimentery tea/coffee each morning. There is no breakfast option, but that is not an issue and there are many eating places around within a 100m walk of the hotel. Rooms are a bit small but quite 'cosy' all the same. Would definately stay there again.

Reviewed June 29, 2011

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9.6
Exceptional
Carl from United States
Solo traveler
Deluxe room with 1 queen bed
Stayed 3 nights in August 2018

Excellent hotel for the value ”

Excellent friendly service from a gracious staff. A well maintained older hotel. Very comfortable accommodations. Right in Union Square. I wish I had found it sooner.

Reviewed August 21, 2018

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8.0
Excellent
Aranesan from Malaysia
Solo traveler
Stayed 2 nights in June 2014

Classic hotel feel with friendly staff”

Friendly staff, classic hotel feel, central location

I enjoyed my stay at Cartwright, the staff was ever helpful and friendly. The place really grew on me and I left wishing I could stay another day.

Reviewed June 09, 2014

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8.4
Excellent
Anna from Philippines
Family with teens
Deluxe room with 1 queen bed
Stayed 3 nights in December 2018

Excellent”

Very good location! Very near union square (walking distance only). There's also near 7-11 and walgreens! Will definitely book this hotel again when I go back to SFO.

Reviewed December 11, 2018

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8.0
Excellent
NURFAZLIN from Malaysia
Couple
Deluxe room with 1 queen bed
Stayed 4 nights in January 2020

Great location in Union Square”

Amazingly located at the heart of Union Square. Public transportation was easily accessible. Everything else was close, shops, cafes etc. Room was a bit too small though...

Reviewed January 08, 2020

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8.0
Excellent
XiaoLi from China
Solo traveler
Stayed 1 night in December 2014

Value for money”

great location, comfort, value for money

great location, 5mins walk to Union Square and Victorious Secret ;-). comfort, value for money

Reviewed December 23, 2014

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