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148 reviews
148 reviews
8.9
Location rating score
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sun City part of Pilanesberg, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pilanesberg International Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Transport to airport
Valet parking
Shuttle service
Complimentary WIFi in all rooms
Check-in/out [express]
4 travelers have booked today.
Value for money | 7.2 |
Distance to city center | 45.0 Km |
Location rating | 8.9 |
Does The Cascades Hotel at Sun City have a hot tub?
The Cascades Hotel at Sun City does not have a hot tub.
What time is check-in and check-out at The Cascades Hotel at Sun City?
Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to The Cascades Hotel at Sun City?
The Cascades Hotel at Sun City is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at The Cascades Hotel at Sun City also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, The Cascades Hotel at Sun City has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Pilanesberg with private transportation, the resort can arrange both taxis or car rental.
Is breakfast offered at The Cascades Hotel at Sun City?
Adults can enjoy breakfast offered with an additional charge of 170 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.
What are my dining options at The Cascades Hotel at Sun City?
The Cascades Hotel at Sun City features 2 on-site restaurants for your dining convenience.
What is the smoking policy at The Cascades Hotel at Sun City?
The Cascades Hotel at Sun City does not permit smoking in any of its rooms, but allows smoking in designated areas.
What is the closest airport to The Cascades Hotel at Sun City?
The closest airport is Pilanesberg International Airport, 7.3 km away from The Cascades Hotel at Sun City.
What is the closest train, metro, or bus station to The Cascades Hotel at Sun City?
Sun City is the closest train, metro, or bus station, about 1.5 km away from The Cascades Hotel at Sun City.
What restaurants are nearby The Cascades Hotel at Sun City?
Restaurants including MI-Vami Shuvarma & Grill Restaurant and Nando's Sun City are popular in The Cascades Hotel at Sun City’s neighborhood which is known as Sun City.
What popular shopping places are close to The Cascades Hotel at Sun City?
Located in the Sun City area, The Cascades Hotel at Sun City is close to great shopping choices like Sun Village Shopping Centre.
What are popular attractions near The Cascades Hotel at Sun City?
Guests at The Cascades Hotel at Sun City can easily visit Valley of Waves located in the Sun City area.
What popular natural sightseeing spots are close to The Cascades Hotel at Sun City?
The Cascades Hotel at Sun City is located in the Sun City area, which is famous for natural sightseeing destinations such as Letsasing Private Game Park.
8.8
"Lovely hotel in a beautiful setting."
Gerardus
|
April 7, 2022
10
"There are plenty of activities to keep the entire family busy."
KIM
|
January 8, 2021
10
"A really great resort that caters for all ages."
Alwyn
|
December 22, 2020
The Cascades Hotel at Sun City
Wake up to a magical day and enjoy all that Pilanesberg offers with a stay at The Cascades Hotel at Sun City. Stay flexible with your holiday planning when you're in Pilanesberg at The Cascades Hotel at Sun City, just 7.3 km from Pilanesberg International Airport.
The Cascades Hotel at Sun City offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the resort's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the resort's easy to book transportation services. The resort provides taxi, car hire and shuttle services to help you get to where you want to go in Pilanesberg.
Parking is available and free, provided by the resort for guests with their own transportation. While lodging at this wonderful resort, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the resort's ticket service and tours. The resort's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The resort is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The resort provides air conditioning in some rooms for the benefit of guests. Some selected rooms at The Cascades Hotel at Sun City include a balcony or terrace, as part of the room design. Some selected rooms have television, in-room video streaming and cable TV to keep guests entertained.
The resort also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms. The Cascades Hotel at Sun City also provides a hair dryer, toiletries and bathrobes in bathrooms for select rooms.
Dining and things to do
Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the resort. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the resort's bar, nightclub and casino. The Cascades Hotel at Sun City has vending machines that provide round-the-clock refreshment, at low cost.
The Cascades Hotel at Sun City offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The many offerings at The Cascades Hotel at Sun City ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at The Cascades Hotel at Sun City gives you a great reason to spend more time in your swimsuit.
For those who hate to miss a workout, a trip to the resort's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like non-motorized water sports and motorized water sports. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like watersports equipment rentals, boats and water park made available at The Cascades Hotel at Sun City. In a competitive mood? Get sporty with your travel group or other guests at the mini golf course, dart board, tennis court, golf course on site, bowling alley and squash court in the resort.
Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Reasons to stay here
Rooms here are cheaper than 94% of accommodations in the city.
This resort's food and dining score higher than 86% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 81% of accommodations in the city.
8
Swimming Pool
5 mentions
Housekeeping
5 mentions
Breakfast
4 mentions
Food & Dining
2 mentions
Languages spoken
Accessibility
Internet access
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
For the kids
Land sports
Access
Getting around
Available in all rooms
8.9
Extra beds vary by room. Please check each room's capacity for details.
Minimum age of guests is: 2 year(s).
Check-in/Check-out
Getting around
Extras
The property
The property is currently undergoing guestrooms refurbishment throughout 2019. There will be some areas affected by the noise during this time.
The Valley of Waves water park is currently closed until further notice.
Please be advised that the Valley of Waves will be closed from 31 May 2021 to 7 July 2021 for annual maintenance.
![]() The Cascades Hotel at Sun City | ![]() | Best value! ![]() | ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Excellent 148 reviews 8Location 8.9 | Very good 612 reviews 8Location 8.6 | Excellent 300 reviews 8.3Location 8.9 | Very good 64 reviews 7.7Location 8.3 |
Neighborhood | Sun City | Sun City | Sun City | Sun City |
Show reviews that mention
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Mixed feelings”
Customer service at the hotel was great. We had an error with our reservation, and upon checking in they sorted it out without any extra cost to me. However the room we stayed in had a smell of sewage. The room was standard with visible wear and tear. The next day we asked to be transferred to another room because of the stench. They upgraded us to a luxury family room, which was beautiful! All in all, it was a very positive experience. The Palace Hotel is a very long walk to the water park, its restaurants are over priced and have boring menus. Although the Palace has beautiful architecture, thats about it. The Cabanas hotel is cheaper than the Cascades, however, its very far away and you have to wait for the transport bus to go anywhere. The Cascades is really the BEST SITUATED hotel at Sun City, and its a great family hotel...but its more like a 3star hotel realistically comparing to other five star hotels that I have been to in Hawaii, the continental US and Europe.
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Honeymooners dream break”
As newlyweds, my husband and I wished we could have spent longer in this lovely place. The cascades staff were all so helpful and friendly, particularly the concierge team who made our honeymoon break especially memorable! The room was spacious and comfortable, with a beautiful view of the gardens and waterfall feature. The buffet breakfast at peninsula was scrumptious, the atmosphere was lovely and staff to cater for your every need. Sun city itself is full of great activities and Pilanesberg game reserve is a must. We had a fantastic time.
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Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Please advised that I have passed the wonderful news to the team and once again thank you for staying with us. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs.
Very good”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Centrally located in Sun City Resort”
Cascades is centrally located in Sun City Resort. The shuttle stops is just right next to it. I believe it's because it was low season when we went, thus some restaurant were not open and the skyrail was not in operation. The Valley of the Waves should be a good place to relax in summer.
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Adventure here we come”
We were with our two young grandchildren and of course The Cascades Hotel is a perfect place. Adventure is what we are therefor so all activities were perfect. The elephant feeding, the coddling of cubs and of course the Safari. We the adults aside from the activities mentioned also enjoyed the casino, the food and wine and the entertainment. Our trip in summary is awesome.
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Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
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Nice stay in Cascades”
We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves
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Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
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Expectional”
Checking in was easy Rooms very spacious and clean. Environment was stunning lots of activities within sun City. Breakfast was expectional. Would definitely be visiting again.
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CASCADES”
The Cascades are well suited and equipped for families. There are plenty of activities to keep the entire family busy. We had a wonderful time.
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Remarkable”
Best Experience and I'll definitely recommend and keep it in mind for my next visit at Sun City.
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Good”
Sun City is always a great destination. The Cascades just needs a revamp. Rooms are now tired. Furniture is old. The pool area needs some taking of. It really does not acquire the premium pricing of a five star hotel as its not five star anymore.
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Too pricey for what u get”
We’ve been last year this time and Christmas 19, but not again. Middle lift escalator was not working the doors where not opening at our floor 8, so u had to go up or down and use the staircase, this is not a service for the 5 stars, 1st day we had 2 still water complimentary and the 2nd day did not, really a still water saving costs for 5*. Restaurant food not value for money, we could not eat not even half of our Pizza. Around the pool there is portion of no grass and ur feet get moody - soily. The place is well positioned located but the Cascade Hotel is in need of a big upgrade, 5* 20 years ago fashion style. Thx but not again, Mircea & Benita Gavris
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Good Stay”
Everything was good. The room was comfortable and clean. (Mini bar fridge wasn't working and no hairdryer).Checking in was a breeze BUT checking out was an issue as they wanted me to pay AGAIN. I had to explain that I used and paid via Agoda.The location is perfect if you have kids and is the best out of the 4 hotels at Suncity as it is very central.
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Disappointed”
Value would be to stay in the Cabanas at half the price as the Cascades rooms need updating and refurbishment. Stayed in two rooms as there was issues with the first one and then the second one. Not sure how they maintain a 5 Star status..... Hotel bit warn out needs a refurb
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Travelling with young children”
We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
Hotel needs renovation!”
The hotel maybe conveniently located but the high price per night for old rooms that have damp smelling corridors and sediment in the toilets is simply not worth it. We didn’t get any new water to drink in a family room so the two small bottles were not topped up the next day. You should rather stay at a different property at the sun city. It is disappointing for 5 star accommodation.
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I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
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Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa