Nice stay in Cascades”

We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves

Disappointed”

Value would be to stay in the Cabanas at half the price as the Cascades rooms need updating and refurbishment. Stayed in two rooms as there was issues with the first one and then the second one. Not sure how they maintain a 5 Star status..... Hotel bit warn out needs a refurb

Travelling with young children”

We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!

Centrally located in Sun City Resort”

Cascades is centrally located in Sun City Resort. The shuttle stops is just right next to it. I believe it's because it was low season when we went, thus some restaurant were not open and the skyrail was not in operation. The Valley of the Waves should be a good place to relax in summer.

Do not go!”

On check in the rooms were not ready when they should have been. When we did get in the rooms the rooms stank of cigarettes, the hotel just casually stated oh we had a huge group and they were smoking in rooms it was no smoking! The bathrooms were disgusting mold in the showers and leaking ! The breakfast was worse! No spoons had to find your own! The wait staff no where to be found! Had to beg for a cup of coffee! The hotel bar did not even have a sweet wine in wine country South Africa , did not even know what. Shirley temple was ! I had to tell them! The hotel restaurant the food was not even edible! Says croc park at entrance says it free , not true! We got charged to view the cris feedingThe place is run down. They say there is horse riding, nope none of that false advertising, for what we paid per night it was a an absolute rip off , if this was in USA it would be closed !!!!!!!! Do not go to sun city waste of time and money!

Hotel needs renovation!”

The hotel maybe conveniently located but the high price per night for old rooms that have damp smelling corridors and sediment in the toilets is simply not worth it. We didn’t get any new water to drink in a family room so the two small bottles were not topped up the next day. You should rather stay at a different property at the sun city. It is disappointing for 5 star accommodation.

4 star hotel at 6 star prices. ”

Pros Good food, excellent lobby, bar and facilities. Good and friendly service. Lovely pool area. Cons Very expensive drinks , food and accommodation, Lack of fresh fruit juices for breakfast. Rooms need windows washed more regularly.

Very good”

Sleeper couches are needing to be replaced, thay are quite old. The big white container at the back of the gardens, close to the birds is an eye sore. Dry milk that had not been clean by the kettle. Staff friendly. Facilities need a general upgrade at some point.

Good”

Sun City is always a great destination. The Cascades just needs a revamp. Rooms are now tired. Furniture is old. The pool area needs some taking of. It really does not acquire the premium pricing of a five star hotel as its not five star anymore.

Very good”

We had a very nice stay but the hotel is quite dated and in need of refurb. Lifts were very unreliable. Pool area was excellent

The best location in Sun City”

The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.

Very good”

I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.

Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”

When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.

Great location, great value for money... service, almost there”

Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o

Great Hotel but missing 5 star polish”

The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.

Good Stay”

Everything was good. The room was comfortable and clean. (Mini bar fridge wasn't working and no hairdryer).Checking in was a breeze BUT checking out was an issue as they wanted me to pay AGAIN. I had to explain that I used and paid via Agoda.The location is perfect if you have kids and is the best out of the 4 hotels at Suncity as it is very central.

Cascades hotel 😷”

Unfortunately our experience in cascades hotel was so bad , first the staff performance was so bad and when the speaking with you the shouting you even when you are right . Seconded they charge by our Visa card something we not use .Finally the Internet is always down and when have emergence case to use the Internet they say it's your problem 😮 even the policy of the hotel gave you one device per room . Really it was uncomfortable experience

Mixed feelings”

Customer service at the hotel was great. We had an error with our reservation, and upon checking in they sorted it out without any extra cost to me. However the room we stayed in had a smell of sewage. The room was standard with visible wear and tear. The next day we asked to be transferred to another room because of the stench. They upgraded us to a luxury family room, which was beautiful! All in all, it was a very positive experience. The Palace Hotel is a very long walk to the water park, its restaurants are over priced and have boring menus. Although the Palace has beautiful architecture, thats about it. The Cabanas hotel is cheaper than the Cascades, however, its very far away and you have to wait for the transport bus to go anywhere. The Cascades is really the BEST SITUATED hotel at Sun City, and its a great family hotel...but its more like a 3star hotel realistically comparing to other five star hotels that I have been to in Hawaii, the continental US and Europe.

Honeymooners dream break”

As newlyweds, my husband and I wished we could have spent longer in this lovely place. The cascades staff were all so helpful and friendly, particularly the concierge team who made our honeymoon break especially memorable! The room was spacious and comfortable, with a beautiful view of the gardens and waterfall feature. The buffet breakfast at peninsula was scrumptious, the atmosphere was lovely and staff to cater for your every need. Sun city itself is full of great activities and Pilanesberg game reserve is a must. We had a fantastic time.

Adventure here we come”

We were with our two young grandchildren and of course The Cascades Hotel is a perfect place. Adventure is what we are therefor so all activities were perfect. The elephant feeding, the coddling of cubs and of course the Safari. We the adults aside from the activities mentioned also enjoyed the casino, the food and wine and the entertainment. Our trip in summary is awesome.