Great location, great value for money... service, almost there”

Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o

Mixed feelings”

Customer service at the hotel was great. We had an error with our reservation, and upon checking in they sorted it out without any extra cost to me. However the room we stayed in had a smell of sewage. The room was standard with visible wear and tear. The next day we asked to be transferred to another room because of the stench. They upgraded us to a luxury family room, which was beautiful! All in all, it was a very positive experience. The Palace Hotel is a very long walk to the water park, its restaurants are over priced and have boring menus. Although the Palace has beautiful architecture, thats about it. The Cabanas hotel is cheaper than the Cascades, however, its very far away and you have to wait for the transport bus to go anywhere. The Cascades is really the BEST SITUATED hotel at Sun City, and its a great family hotel...but its more like a 3star hotel realistically comparing to other five star hotels that I have been to in Hawaii, the continental US and Europe.

Honeymooners dream break”

As newlyweds, my husband and I wished we could have spent longer in this lovely place. The cascades staff were all so helpful and friendly, particularly the concierge team who made our honeymoon break especially memorable! The room was spacious and comfortable, with a beautiful view of the gardens and waterfall feature. The buffet breakfast at peninsula was scrumptious, the atmosphere was lovely and staff to cater for your every need. Sun city itself is full of great activities and Pilanesberg game reserve is a must. We had a fantastic time.

Very good”

I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.

The best location in Sun City”

The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.

Centrally located in Sun City Resort”

Cascades is centrally located in Sun City Resort. The shuttle stops is just right next to it. I believe it's because it was low season when we went, thus some restaurant were not open and the skyrail was not in operation. The Valley of the Waves should be a good place to relax in summer.

Adventure here we come”

We were with our two young grandchildren and of course The Cascades Hotel is a perfect place. Adventure is what we are therefor so all activities were perfect. The elephant feeding, the coddling of cubs and of course the Safari. We the adults aside from the activities mentioned also enjoyed the casino, the food and wine and the entertainment. Our trip in summary is awesome.

Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”

The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.

Nice stay in Cascades”

We have spent two nights in Cascades, it is a good hotel with nice service. In terms of the facilities inside the room, I would say, it's a little bit old, but, overall, it is good hotel. I would recommend you to stay in this hotel and enjoy the shopping in Sun Center as well as the Valley of Waves

Nice End”

We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.

Expectional”

Checking in was easy Rooms very spacious and clean. Environment was stunning lots of activities within sun City. Breakfast was expectional. Would definitely be visiting again.

CASCADES”

The Cascades are well suited and equipped for families. There are plenty of activities to keep the entire family busy. We had a wonderful time.

Remarkable”

Best Experience and I'll definitely recommend and keep it in mind for my next visit at Sun City.

Good”

Sun City is always a great destination. The Cascades just needs a revamp. Rooms are now tired. Furniture is old. The pool area needs some taking of. It really does not acquire the premium pricing of a five star hotel as its not five star anymore.

Too pricey for what u get”

We’ve been last year this time and Christmas 19, but not again. Middle lift escalator was not working the doors where not opening at our floor 8, so u had to go up or down and use the staircase, this is not a service for the 5 stars, 1st day we had 2 still water complimentary and the 2nd day did not, really a still water saving costs for 5*. Restaurant food not value for money, we could not eat not even half of our Pizza. Around the pool there is portion of no grass and ur feet get moody - soily. The place is well positioned located but the Cascade Hotel is in need of a big upgrade, 5* 20 years ago fashion style. Thx but not again, Mircea & Benita Gavris

Good Stay”

Everything was good. The room was comfortable and clean. (Mini bar fridge wasn't working and no hairdryer).Checking in was a breeze BUT checking out was an issue as they wanted me to pay AGAIN. I had to explain that I used and paid via Agoda.The location is perfect if you have kids and is the best out of the 4 hotels at Suncity as it is very central.

Disappointed”

Value would be to stay in the Cabanas at half the price as the Cascades rooms need updating and refurbishment. Stayed in two rooms as there was issues with the first one and then the second one. Not sure how they maintain a 5 Star status..... Hotel bit warn out needs a refurb

Travelling with young children”

We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!

Hotel needs renovation!”

The hotel maybe conveniently located but the high price per night for old rooms that have damp smelling corridors and sediment in the toilets is simply not worth it. We didn’t get any new water to drink in a family room so the two small bottles were not topped up the next day. You should rather stay at a different property at the sun city. It is disappointing for 5 star accommodation.

I expected more”

I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.