The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
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Paraplegic Room The Cascades Hotel at Sun City
Paraplegic Room
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Interior view The Cascades Hotel at Sun City
Interior view
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Swimming pool The Cascades Hotel at Sun City
Swimming pool
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Swimming pool The Cascades Hotel at Sun City
Swimming pool
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See map The Cascades Hotel at Sun City
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Location
Excellent
8.8
See all 54 photos The Cascades Hotel at Sun City
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Removed from saved list
2017

The Cascades Hotel at Sun City

Excellent location
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Excellent
From 60 reviewsSee what guests said
8.0
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms

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Room choices
8.5
Excellent
Room comfort & quality
Flamingo
Flamingo
...
  • Garden view
  • 240 m²/2583 ft²
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Luxury
Luxury
...
  • Garden view
  • 33 m²/355 ft²
  • 1 king bed
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Luxury Suite
Luxury Suite
...
  • Garden view
  • 66 m²/710 ft²
  • 1 king bed
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Luxury Twin
Luxury Twin
...
  • Garden view
  • 31 m²/334 ft²
  • 2 single beds
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Superior Family
Superior Family
...
  • Garden view
  • 33 m²/355 ft²
  • 1 king bed and 1 sofa bed
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Luxury Family
Luxury Family
...
  • Garden view
  • 30 m²/323 ft²
  • 1 king bed and 1 sofa bed
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Paraplegic Room
Paraplegic Room
...
  • Garden view
  • 30 m²/323 ft²
  • 1 king bed
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Superior Luxury
Superior Luxury
...
  • Garden view
  • 40 m²/431 ft²
  • 1 king bed
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Single Luxury
Single Luxury
...
  • 30 m²/323 ft²
  • Smoking allowed
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Single Deluxe Superior
Single Deluxe Superior
...
  • 44 m²/474 ft²
  • Smoking allowed
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Real reviews from real guests

Agoda Reviews (60)Booking.com Reviews (1072)
8.0
Excellent
Read reviews from:
Cleanliness8.2
Facilities7.8
Location8.8
Room comfort and quality8.5
Service7.7
Value for money7.1
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Showing 45 verified guest comments
123
6.0
Peter from United Kingdom
Couple
Superior Luxury
Stayed 3 nights in May 2018
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
Reviewed May 26, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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The Cascades Hotel at Sun City
7.2
Timothy from Ireland
Couple
Superior Luxury
Stayed 1 night in March 2018
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
Reviewed April 23, 2018
Thanks for staying with us. We appreciate your feedback!
Responded May 03, 2018
The Cascades Hotel at Sun City
4.8
Goolam from South Africa
Family with young children
Luxury Twin
Stayed 4 nights in March 2018
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
Reviewed April 02, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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The Cascades Hotel at Sun City
7.6
MAJEDI from South Africa
Couple
Luxury Twin
Stayed 4 nights in January 2018
Very good”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
Reviewed March 05, 2018
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
8.8
Alexei from United States
Couple
Paraplegic Room
Stayed 4 nights in February 2018
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
Reviewed March 03, 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
10.0
Jacqui from United Kingdom
Couple
Luxury Twin
Stayed 2 nights in February 2018
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
Reviewed February 28, 2018
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Ashita from South Africa
Family with teens
Luxury Twin
Stayed 2 nights in October 2017
Very good”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Reviewed October 28, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9.6
Priyanka from India
Couple
Luxury Twin
Stayed 1 night in September 2017
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Reviewed September 17, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.8
badr from Saudi Arabia
Family with young children
Luxury Twin
Stayed 4 nights in September 2017
Excellent”
The Elevator need maintenance
Reviewed September 12, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.0
Frederick from South Africa
Family with young children
Luxury Twin
Stayed 5 nights in April 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Reviewed April 28, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
4.8
Veloshnee from South Africa
Couple
Luxury Twin
Stayed 2 nights in March 2017
Acceptable”
Not wat I expected.
Reviewed March 22, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9.2
Kathija from South Africa
Couple
Paraplegic Room
Stayed 3 nights in February 2017
Excellent”
Loved th security n cleanliness
Reviewed February 20, 2017
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
6.4
Nicolas from South Africa
Couple
Luxury Twin
Stayed 2 nights in February 2017
NA”
NA
Reviewed February 16, 2017
Thanks for staying with us.
Responded March 07, 2018
The Cascades Hotel at Sun City
8.8
Gary from South Africa
Couple
Luxury Twin
Stayed 2 nights in January 2017
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
Reviewed January 30, 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9.6
Boniswa from South Africa
Family with teens
Paraplegic Room
Stayed 1 night in December 2016
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
Reviewed December 25, 2016
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
8.4
Avril from South Africa
Group
Luxury Twin
Stayed 1 night in April 2016
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
Reviewed December 14, 2016
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
2.4
Mick from South Africa
Business traveler
Luxury Twin
Stayed 3 nights in November 2016
Not good”
Very over priced for what you get!
Reviewed November 28, 2016
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
6.3
Manfred from Namibia
Couple
Luxury Twin
Stayed 4 nights in December 2015
The Cascades Hotel at Sun City”
rooms, variety and outdoors activities
Reviewed January 07, 2016
Thanks for staying with us. We appreciate your feedback!
Responded March 07, 2018
The Cascades Hotel at Sun City
6.3
Howard from South Africa
Solo traveler
Superior Luxury
Stayed 1 night in October 2015
Great Hotel but missing 5 star polish”
Location location location
The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.
Reviewed October 20, 2015
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
8.3
Fatma from Malaysia
Family with young children
Superior Luxury
Stayed 2 nights in September 2015
Travelling with young children”
Strategic, Luxury room and Awesome Breakfast
We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!
Reviewed September 30, 2015
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
123
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