The Cascades Hotel at Sun City

Hotel very old, swimming pool empty, superior luxury room without terrace

Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.

I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.

Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .

The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.

We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.

I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.

Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.

The Elevator need maintenance

When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.

Not wat I expected.

Loved th security n cleanliness

NA

Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o

The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean

The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.

Very over priced for what you get!

The hotel itself is great but it isn't 5 star. A 5 star hotel has a fully stocked mini bar - here you need to call room service to stock it - I didn't bother. A 5 star hotel has dressing gowns in the closet - not here! Breakfast is great but staff are lazy and useless - nobody offers coffee / you need to search for a waiter who never smiles.

We love the room the most, it was clean and spacious. Needed the space as we were traveling with 3 young kids. The hotel is also close to all places including the arcade which the kids love the most. The breakfast spread was awesome, loved it! However, wish the staff was more friendly. They hardly smile and did not really attend to enquiries. Their face shows like they we forced to serve the guests!