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The Cascades Hotel at Sun City
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Interior view
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Swimming pool
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Swimming pool
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Casino
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8.9 Excellent location
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8.9Location
Removed from Favorites
2017

The Cascades Hotel at Sun City

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Excellent
From 51 reviewsSee what guests said
8.1
83% would recommend to a friend
  • Airport transfer

  • Private beach

  • Free Wi-Fi in all rooms

  • Hot tub

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Luxury
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  • Garden view
  • 33 m²/355 ft²
  • 1 king bed
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Luxury Twin
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  • Garden view
  • 31 m²/334 ft²
  • 2 single beds
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Luxury Suite
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  • Garden view
  • 66 m²/710 ft²
  • 1 king bed
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Superior Family
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  • Garden view
  • 33 m²/355 ft²
  • 1 king bed and 1 sofa bed
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Luxury Family
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  • Garden view
  • 30 m²/323 ft²
  • 1 king bed and 1 sofa bed
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Superior Luxury
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  • Garden view
  • 40 m²/431 ft²
  • 1 king bed
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Paraplegic Room
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  • Garden view
  • 30 m²/323 ft²
  • 1 king bed
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More about The Cascades Hotel at Sun City

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Announcements

The Valley of Waves waterpark will be closed for annual maintenance from April 30, 2018 to June 22, 2018.
The swimming pool will be temporarily closed from August 15, 2018 to September 17, 2018. During this time, the property will provide an alternative venue for guests.

Verified guest reviews

Agoda Reviews (51)Booking.com Reviews (718)
Filter by guest type:
Cleanliness8.4
Facilities8.0
Location8.9
Room comfort and quality8.5
Service7.7
Value for money7.2
Food and dining8.1
Provided by verified guests of Agoda
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Showing 39 verified guest comments
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8.0
Ashita from South Africa
Family with teens
Luxury Twin
Stayed 2 nights in October 2017
Very good
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Reviewed October 28, 2017
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9.6
Priyanka from India
Couple
Luxury Twin
Stayed 1 night in September 2017
Grand room!
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Reviewed September 17, 2017
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8.8
badr from Saudi Arabia
Family with young children
Luxury Twin
Stayed 4 nights in September 2017
Excellent
The Elevator need maintenance
Reviewed September 12, 2017
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8.0
Frederick from South Africa
Family with young children
Luxury Twin
Stayed 5 nights in April 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Reviewed April 28, 2017
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4.8
Veloshnee from South Africa
Couple
Luxury Twin
Stayed 2 nights in March 2017
Acceptable
Not wat I expected.
Reviewed March 22, 2017
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9.2
Kathija from South Africa
Couple
Paraplegic Room
Stayed 3 nights in February 2017
Excellent
Loved th security n cleanliness
Reviewed February 20, 2017
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6.4
Nicolas from South Africa
Couple
Luxury Twin
Stayed 2 nights in February 2017
NA
NA
Reviewed February 16, 2017
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8.8
Gary from South Africa
Couple
Luxury Twin
Stayed 2 nights in January 2017
Great location, great value for money... service, almost there
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
Reviewed January 30, 2017
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9.6
Boniswa from South Africa
Family with teens
Paraplegic Room
Stayed 1 night in December 2016
Excellent
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
Reviewed December 25, 2016
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8.4
Avril from South Africa
Group
Luxury Twin
Stayed 1 night in April 2016
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
Reviewed December 14, 2016
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