Travelling to South Africa? Read all updated requirements before you book.
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
The Cellars Hohenort Hotel
Removed from saved list

9.4

Exceptional

528 reviews

528 reviews

Food & Dining3
Breakfast2
View1

Excellent stay.

Ross
- Aug 11, 2021
Highly rated by guests – 90% would recommend
See map

9.5

Exceptional

Location rating score

Exceptional location
Parking
FREE
Popular landmarks
Kirstenbosch National Botanical Garden 1.4 km
Table Mountain 5.3 km
Signal Hill 9.8 km
Lion's Head 9.8 km
Two Oceans Aquarium 10.5 km
Victoria & Alfred Waterfront 10.9 km
Boulders Beach Penguin Colony 21.9 km
Robben Island Museum 23.2 km
Cape Point Nature Reserve 39.1 km
Cape of Good Hope 39.7 km
Nearby landmarks
Cecilia Forest 780 m
Alphen 880 m
Van Riebeeck's Hedge 1.2 km
Proteas 1.3 km
Cecilia Boulder 1.3 km
Otter Pond 1.4 km
Giant Gum Tree 1.4 km
Kirstenbosch National Botanical Garden 1.4 km
Duck pond 1.6 km
Cecilia Forest Parking 1.7 km
Free Wi-Fi

The Cellars Hohenort Hotel

93 Brommersvlei Road, Southern Suburbs, Cape Town, South Africa, 7806 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

  • Steamroom

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Tennis court

Spa

Pets allowed

Shuttle service

Your dates are popular among travelersUsers are booking a place in Cape Town every 6 minutes on Agoda.com
Value for money8.9
Distance to city center15 km
Location rating9.5
Nearest airportCape Town International Airport (CPT)
Distance to airport15.8 km

Rooms available at The Cellars Hohenort Hotel

Very good
Room comfort & quality

8

Premier Suite
...
  • Room size: 75 m²/807 ft²
  • Garden view
  • 1 double bed and 16 single ...
Enter dates to see prices
Double Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 sofa beds and 3 single be...
Enter dates to see prices
Suite
...
  • Room size: 59 m²/635 ft²
  • Garden view
  • 1 double bed and 2 bunk bed...
Enter dates to see prices
Luxury Double
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 5 double beds and 4 super k...
Enter dates to see prices
Double Premier
...
    Enter dates to see prices
    Single Room
    ...
    • Shower
    Enter dates to see prices
    Room Assigned on Arrival
    ...
    • Shower
    Enter dates to see prices
    Deluxe Double Bed
    ...
      Enter dates to see prices
      Double Room(1 Twin Bed)
      ...
        Enter dates to see prices
        Deluxe Single Room
        ...
          Enter dates to see prices

          Frequently asked questions

          How much does it cost to stay at The Cellars Hohenort Hotel?

          Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

          What time is check-in and check-out at The Cellars Hohenort Hotel?

          Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at The Cellars Hohenort Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, The Cellars Hohenort Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Cape Town with private transportation, the hotel can arrange car rental for you.

          Is breakfast offered at The Cellars Hohenort Hotel?

          Start your mornings right, with the continental and buffet breakfast options offered at The Cellars Hohenort Hotel. Adults can enjoy breakfast offered with an additional charge of 267 ZAR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel features 2 on-site restaurants for your dining convenience.

          What is the smoking policy at The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What restaurants are nearby The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel’s neighborhood is Southern Suburbs which includes popular restaurants such as The Conservatory, Greenhouse and The Cape Malay Experience.

          What popular shopping places are close to The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel is located in Southern Suburbs area which features shopping places such as Cavendish Square, The John Bauer Pottery Studio and B&B and Kenilworth Centre Shopping Centre.

          What are popular attractions near The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel’s location in the Southern Suburbs neighborhood makes it close to famous attractions including Kirstenbosch National Botanical Garden, Groot Constantia and Rhodes Memorial.

          What popular natural sightseeing spots are close to The Cellars Hohenort Hotel?

          The Cellars Hohenort Hotel’s nearby natural sights include Table Mountain, Cecilia Boulder and Giant Gum Tree located in the same Southern Suburbs area.

          Show more questions
          See map

          Explore the neighborhood

          What people love about The Cellars Hohenort Hotel

          • 10

            Exceptional

            "Excellent stay."

            Ross

            |

            August 11, 2021

          • 10

            Exceptional

            "The staff are extremely friendly and helpful, the room was very comfortable and clean, the grounds are beautifully kept, breakfast was delicious and well presen..."

            Ross

            |

            August 11, 2021

          • 10

            Exceptional

            "Amazing hotel."

            Cindy

            |

            April 19, 2021

          Property ranking|Compared to 3,029 Cape Town properties
          See all rankings
          Location score
          9.5/10
          Cleanliness score
          9.6/10
          Value for money score
          8.9/10
          Service score
          9.4/10
          Better than
          99
          %
          of Cape Town properties
          Better than
          99
          %
          of Cape Town properties
          Better than
          98
          %
          of Cape Town properties
          Better than
          98
          %
          of Cape Town properties
          Overall rating:

          9.4

          Exceptional
          528 reviews
          Cleanliness
          9.6
          Facilities
          9.4
          Location
          9.5
          Read all reviews >
          What travelers say they love:
          Our stay was beyond perfect from the time we arrived until w...
          Desire from South Africa
          Couple
          More about The Cellars Hohenort Hotel

          More about The Cellars Hohenort Hotel

          Found amidst breathtaking slopes of Table Mountain in the historical Constantia Valley of Cape Town, this property has been superbly designed with respect to its natural surrounds. Set on nine acres of world-renowned gardens with panoramic mountain and garden views, this historic and beautiful city escape is a great choice for a quiet getaway. The Cellars Hohenort Hotel boasts 52 individually decorated rooms and suites fitted with all modern day facilities. To go along with its picture perfect scenery and cozy accommodation, guests can easily reach the oldest wine lands a mere 15 minutes’ drive from the city center and the V&A Waterfront. After a long day exploring this magnificent town, guests can pamper themselves at the D&D Spa, test your putt at the nine-hole golf chipping green, or head for a round of tennis. When it comes to dining, the hotel offers three distinctive dining experiences presenting mouthwatering dishes and a number of exotic cocktails. Versatile and reliable with professional service, The Cellars Hohenort Hotel is certain to suit any type of travelers’ need.

          Show less
          Amenities and facilities
          Exceptional
          Facilities

          9.4

          Most talked about facilities

          Food & Dining

          3 mentions

          Breakfast

          2 mentions

          Swimming Pool

          1 mention

          Languages spoken

          • English
          • German

          Accessibility

          • Wheelchair accessible

          Internet access

          • Free Wi-Fi in all rooms!
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Canoeing
          • Diving
          • Fishing
          • Fitness center
          • Game room
          • Garden
          • Hiking
          • Horseback riding
          • Massage
          • Sauna
          • Snorkeling
          • Spa
          • Steamroom
          • Swimming pool [indoor]
          • Swimming pool [outdoor]
          • Tennis court
          • Ticket services
          • Tours
          • Wind surfing

          Cleanliness and safety

          • Breakfast in room
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Face coverings on staff
          • First aid kit
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Rooms sanitized between stays
          • Safe dining setup
          • Shared stationery removed
          • Staff trained in safety protocol
          • Sterilizing equipment
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Bar
          • Kitchen
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Concierge
          • Contactless check-in/out
          • Currency exchange
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Fireplace
          • Food delivery
          • Gift/souvenir shop
          • Ironing service
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Salon
          • Shops
          • Smoke-free property
          • Smoking area

          For the kids

          • Babysitting service
          • Family room

          Land sports

          • Golf course (within 3 km)

          Access

          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Fire extinguisher
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]

          Getting around

          • Airport transfer
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Valet parking

          Sports equipment rental

          • Bicycle rental

          Available in all rooms

          • Air conditioning
          • Bathrobes
          • Bathtub
          • Carpeting
          • Closet
          • Coffee/tea maker
          • Complimentary tea
          • Daily housekeeping
          • Daily newspaper
          • Desk
          • Free bottled water
          • Free instant coffee
          • Hair dryer
          • Heating
          • In-room safe box
          • Internet access – wireless
          • Linens
          • Mini bar
          • Mirror
          • Non-smoking
          • Private bathroom
          • Satellite/cable channels
          • Seating area
          • Shower
          • Slippers
          • Telephone
          • Toiletries
          • Towels
          • Wi-Fi [free]
          Food and dining
          Breakfast options
          • Continental
          • Vegetarian
          • Vegan
          • Full English/Irish
          • Gluten-free
          • Buffet
          Restaurants on site

          The Conservatory

          • Cuisine: Local
          • Menu: Buffet

          Greenhouse

          • Cuisine: Local
          • Menu: Buffet

          The Sun Lounge

          • No additional information available
          Location
          93 Brommersvlei Road, Southern Suburbs, Cape Town, South Africa, 7806
          Exceptional
          Location

          9.5

          Public transportation

          • Wynberg
            3.4 km
          • Wittebome Railway Station
            3.6 km

          Airports

          • Cape Town International Airport (CPT)
            15.8 km

          Hospital or clinic

          • Victoria Hospital
            2.5 km

          Shopping

          • The Old Biscuit Mill
            8.5 km

          Cash withdrawal

          • ATM
            1.4 km
          What's nearby

          Popular landmarks

          • Kirstenbosch National Botanical Garden
            1.4 km
          • Table Mountain
            5.3 km
          • Signal Hill
            9.8 km
          • Lion's Head
            9.8 km
          • Two Oceans Aquarium
            10.5 km
          • Victoria & Alfred Waterfront
            10.9 km
          • Boulders Beach Penguin Colony
            21.9 km
          • Robben Island Museum
            23.2 km
          • Cape Point Nature Reserve
            39.1 km
          • Cape of Good Hope
            39.7 km

          Nearby landmarks

          • Cecilia Forest
            780 m
          • Alphen
            880 m
          • Van Riebeeck's Hedge
            1.2 km
          • Proteas
            1.3 km
          • Cecilia Boulder
            1.3 km
          • Otter Pond
            1.4 km
          • Giant Gum Tree
            1.4 km
          • Kirstenbosch National Botanical Garden
            1.4 km
          • Duck pond
            1.6 km
          • Cecilia Forest Parking
            1.7 km
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Children 0-3 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 4 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from14:00
          • Check-in until00:00
          • Check-out from00:00
          • Check-out until11:00

          Getting around

          • Distance from city center15 km
          • Travel time to airport (minutes)35

          Extras

          • Breakfast charge (unless included in room price)267 ZAR
          • Daily Internet/Wi-Fi fee00 ZAR

          The property

          • Non-smoking rooms/floorsYes
          • Number of bars/lounges1
          • Number of floors2
          • Number of restaurants2
          • Number of rooms 52
          • Room voltage220
          • Year property opened1693
          • Most recent renovation2016

          Parking

          • Daily parking fee00 ZAR

          Reviews of The Cellars Hohenort Hotel from real guests

          Provided by verified guests of Agoda
          9.3
          /
          10
          Exceptional
          Cleanliness9.6
          Facilities9.4
          Location9.5
          Room comfort and quality8.0
          Service9.4
          Value for money8.9
          High score for Cape Town
          Rating
          9+ Exceptional (29)
          8-9 Excellent (7)
          7-8 Very Good (2)
          6-7 Good (2)
          <6 Below Expectation (1)
          Time of the year
          Mar - May (7)
          Jun - Aug (4)
          Sep - Nov (16)
          Dec - Feb (14)
          Don't miss out!Users are booking a place in Cape Town every 6 minutes on Agoda.com
          All guests (93)
          All room types
          All languages

          Show reviews that mention 

          Showing 41 verified guest comments
          123
          10.0
          Exceptional
          Juan from Australia
          Couple
          Stayed 3 nights in November 2020

          Luxe Romantic Getaway”

          We had the pleasure of staying at The Cellars Hohenort for 3 nights in Nov 2020. From the start we truly felt welcome. The service was above and beyond, 5+ stars. Special thanks to Helenica at reception who helped us with restaurant/spa bookings, suggestions for activities, late checkout, everything! She gave us a great tour of the grounds upon arrival; the rest of the staff were always professional and friendly. The room, bed, welcome bottle of wine, free minibar (1st set), toiletries (Molton Brown), WIFI, cleaning, turn down service, etc were fantastic. The two restaurants onsite were fabulous! The Greenhouse was excellent for a fine dining experience of exquisite local cuisine. The Conservatory was exceptional for an elevated meal, and breakfast here was substantial! The grounds are expansive and beautifully maintained, with several manicured rose gardens, pool areas, and a small vineyard. We won't soon forget our time here and we hope to return!

          Reviewed November 22, 2020

          See room deals

          8.8
          Excellent
          Jon-Luke from South Africa
          Couple
          Double Room
          Stayed 1 night in September 2018

          Great place to stay tucked away in a grand old garden in Constantia HIlls”

          Charming Hotel with all the amenities you could ask for. Quiet and peaceful with nice rooms and attentive staff. Their restaurants are exceptional. If you want to dine at the Greenhouse it is recommended that you book when you book your rooms to stay. The food at Greenhouse was exceptional and is rated amongst the top ten restaurants in South Africa. They also have good spa facilities. The Hotel is about half way between the Atlantic Seaboard and the Indian ocean so you are well positioned for trips to Cape Point and the Penguins of Simons Towns on one side and then equally close to beaches of Camps Bay and Clifton. Probably my favourite hotel in Cape Town.

          Reviewed February 27, 2019

          See room deals

          10.0
          Exceptional
          Carla from United States
          Couple
          Double Room
          Stayed 5 nights in September 2019

          Beautiful hotel in a lovely suburb of Cape Town. ”

          The hotel is located in a spectacular setting and the beautiful grounds were just coming into bloom during our visit. Food was excellent, breakfasts plentiful. Restaurants are both excellent. Cape Town was 20 minutes away. Our room was nicely decorated and very comfortable. The staff was friendly and helpful and available.

          Reviewed September 15, 2019

          See room deals

          9.6
          Exceptional
          Neil from United Kingdom
          Couple
          Double Room
          Stayed 3 nights in December 2018

          Lovely hotel in Constantia”

          Really wonderful hotel in beautiful Constantia. We stayed for 3 nights and wished we could have stayed longer. A old Cape Dutch set of buildings with a relaxed atmosphere and excellent staff. Little things like, a welcome drink and a cool flannel just add to the experience. We got this on a deal so hence the value for money as it would have been to expensive for us at the full price.

          Reviewed December 17, 2018

          See room deals

          9.2
          Exceptional
          Bert from Singapore
          Couple
          Premier Suite
          Stayed 2 nights in August 2019

          Exceptional”

          A lovely place with great grounds and staff. The rooms could use an update, but are very spacious and bathrooms are new. A great base for exploring Cape Town, the wineries of Constantia, and great restaurants nearby such as La Colombe and the Greenhouse (on the premises)

          Reviewed August 17, 2019

          See room deals

          10.0
          Exceptional
          Isaac from South Africa
          Couple
          Double Room
          Stayed 3 nights in September 2019

          The hotel was beautiful, staff were very polite and really nice . I would go back the anytime.”

          I went there to celebrate my partner’s birthday and the cellars was just a perfect place to celebrate, thanks to the staff . The food was very tasty and well presented,nice waiters. We wanted to book again to celebrate New Years Saddy is fully booked already,that shows that the cellars is the best place to stay.

          Reviewed September 20, 2019

          See room deals

          8.0
          Excellent
          Thomas from United Kingdom
          Couple
          Luxury Double
          Stayed 4 nights in December 2018

          Four night stay”

          Enjoyed our stay. The hotel is located around a 20 minute drive from central Cape Town so can feel a little isolated. Very spacious grounds and a secluded location in Constantia. Quality of breakfast was good and rooms were spacious. Negatives are that the staff can be a bit unresponsive and the hotel is a bit tired in places.

          Reviewed December 17, 2018

          See room deals

          9.2
          Exceptional
          Susan from United Kingdom
          Couple
          Luxury Double
          Stayed 3 nights in February 2020

          Beautiful hotel, wonderful gardens with great management and staff”

          We had very high expectations, which were often exceed. It has the feel of a well run, family hotel (although the Ardmore Exhibition was on, attracting 100s of visitors). In fact this exhibition was a highlight for me, as the whole of our building was decked out in these wonderful fabrics. However,, I do hope that this lovely hotel doesn’t succumb to being too corporately-focused. Our Veranda room was just beautiful & huge Staff everywhere were lovely, attentive and efficient. We were made to feel both welcome and special by the Reception staff and Adam, guest relations, throughout our stay. GM Sebastian & his Team were evident and seemed genuinely interested in feedback. A few areas for improvement: service in garden patchy.. Gym is very small but fulfilled a purpose. .The Greenhouse, whilst excellent, didn’t maintain the initially high standard of service, for the duration of our tasting menu, as more junior staff were left in charge. Will definitely return, lovely hotel.

          Reviewed February 22, 2020

          See room deals

          8.8
          Excellent
          Mark from Malta
          Couple
          Double Room
          Stayed 4 nights in February 2020

          Beautiful property”

          This is a stunning hotel in a wonderful location. However, it lost a few points for the very small pool(s). Although a gym is advertised, but turned out to be a small room a little larger than a cupboard with barely anything in it. A hotel this of this calibre needs a better gym and larger pool. Reception staff - fantastic and well trained. Dining and Bar staff were also good although orders were often slow and staff should be trained to produce nibbles with drinks. We always had to ask. House keeping was a low point unfortunately. Very pleasant staff, but on arrival had to request toiletries (there were some in the room but they had been partly used). Also had to ask for water each day. The room was often not made up until mid afternoon and on one occasion late afternoon we had to ask to have it done. On the plus side it has a stunning and very interesting garden which includes a small grove of huge camphor trees, perfect for a ramble. We will certainly return.

          Reviewed May 01, 2020

          See room deals

          10.0
          Exceptional
          Steve from South Africa
          Couple
          Double Room
          Stayed 1 night in September 2020

          Old world charm with all the luxuries.”

          We started off at the spa for a wonderful couples massage then enjoyed a lovely lunch. Then moved on to the slightly heated pool and enjoyed the amazing gardens. The room was comfortable with a patio and garden view and the complementary minibar was a nice extra. The included breakfast was lovely and the staff were great. The 2 restaurants are top notch and the wine list was great and well priced. The only improvement could be the TV service which had limited channels. Te WIFI signal was good. Overall a very relaxing experience in a special area with magnificent gardens and a sense of history.

          Reviewed September 21, 2020

          See room deals

          8.8
          Excellent
          Devan
          Couple
          Double Room
          Stayed 2 nights in May 2019

          Mr & MRS Chetty”

          An excellent luxury hotel, great food, beautiful & tasteful decor with lovely gardens. Attention to detail. Service is great, with knowledgeable & friendly staff. Staff do everything to make your stay comfortable & pleasant.

          Reviewed May 23, 2019

          See room deals

          10.0
          Exceptional
          young from South Korea
          Business traveler
          Double Room
          Stayed 2 nights in August 2017

          best hotel in cape town”

          best hotel in cape town

          Reviewed October 04, 2017

          See room deals

          10.0
          Exceptional
          Tracy from United Kingdom
          Couple
          Luxury Double
          Stayed 3 nights in November 2018

          Stunning!”

          Probably the most beautiful place I have ever stayed! The gardens were stunning, the food was fabulous, but most of all it was the staff. Nothing was too much trouble and were constantly friendly and charming. Cannot praise them highly enough!

          Reviewed November 24, 2018

          See room deals

          10.0
          Exceptional
          James from United Kingdom
          Couple
          Luxury Double
          Stayed 5 nights in November 2019

          Amazing stay”

          Stayed pre-covid and had a wonderful time. Staff were very friendly and hotel food/drink was great value. Cant wait to return in better times

          Reviewed September 13, 2020

          See room deals

          10.0
          Exceptional
          Sandra from United Kingdom
          Couple
          Luxury Double
          Stayed 3 nights in May 2019

          Exceptional”

          Exceptional standard of service, lovely staff and beautiful room, location and gardens beautiful, will definitely go back

          Reviewed May 18, 2019

          See room deals

          10.0
          Exceptional
          DEIRDRE from South Africa
          Couple
          Luxury Double
          Stayed 1 night in August 2019

          Simply splendid, definitely exceeded all expectations! ”

          One night was not enough! I think that the next time a longer stay would be highly recommended. I can’t wait to go back again.

          Reviewed August 31, 2019

          See room deals

          9.2
          Exceptional
          Fanny from Netherlands
          Family with young children
          Luxury Double
          Stayed 4 nights in December 2018

          Gem of Constantia”

          Absolutely enjoyed our stay. All possible aspects deserve a 10/10. Beautiful historic property, staff on point, children friendly, heated pool, amazing restaurants (Greenhouse a Must go-to). We were only dissappointed by the spa service Definitely will visit again

          Reviewed December 18, 2018

          See room deals

          4.8
          Karien
          Couple
          Stayed 1 night in March 2019

          Smallest room & car park view”

          We booked a luxury room and were given the smallest room in the roof up 3 flights of stairs. This was supposed to be a treat for my 76 yr old mom. They moved us to room overlooking carpark with full sun streaming into room and aircon on 28degrees.!! It did not represent what we saw on photos on agoda site. When i told management what the room looked liked online he moved us a third time to luxury room next door. I think they tried to save the nice room for other direct bookings. Staff needs serious training on customer care and waitors desperately needs training. All restaurant orders were incorrectly executed e.g. order tomato slices get avo slices, order carrot cake get told they dont have scones but have cheese cake. Waiter came back 3 times to get tea order checked then never arrived back for 1 hour with order? Blamed the wedding. No one checked up on our query on peanuts in the dish during dinner. Not what you expect for R&C trained staff. Wedding speaches were on loud speaker.

          Reviewed March 25, 2019

          See room deals

          10.0
          Exceptional
          Kevin from Isle Of Man
          Couple
          Double Room
          Stayed 1 night in September 2018

          A hidden gem”

          We had a wonderful stay, it is 5 star all the way from entering the gates. Attentive staff, professional and friendly. Our waitress made our evening she was fun and made our visit memorable. We will return without a doubt .

          Reviewed September 25, 2018

          See room deals

          10.0
          Exceptional
          YongMing from Singapore
          Couple
          Standard Double
          Stayed 1 night in November 2018

          Exceptional hospitality in a nice private location ”

          If I were to run a hotel, I will ask my staffs to visit and learn from this hotel. Exceptional hospitality! I will certainly return. Dinner at their Greenhouse was excellent too! We were on honeymoon.

          Reviewed December 04, 2018

          See room deals

          123
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss